Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • CX Social
  • cxsocial.clarabridge.com/
  • Founded 2011

About CX Social

Social media tool that combines customer engagement, social media monioring and analytics features for customer service and marketing.


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CX Social Reviews Recently Reviewed!

Potentially powerful software, hampered by a glacial, unorganised interface.

Sep 07, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: For all of its cons, the customer support is amazing, willing to guide you step by step to solve any problem you might have.

Cons: The nail in the coffin has to be how slow it is, taking on a few occasions over half an hour to fully load an accounts report.

Overall: It does do most if not all of the same things I need as Sprout Social, it's just a shame it manages to be somehow slower.

Engagor is the perfect tool if you have a big social media team and need to manage a bustling community

Feb 25, 2015
4/5
Overall

Comments: Engagor is extremely suited if you have a big/huge social media team and you receive a high level of activity in your profiles. It is also very suited to those brands very active in social media with fans instead of just simple customers. Howewer I wouldn't recommend Engagor to small companies or startups because it's definitely not a cheap tool or If your social media profiles are not busting the whole day. With Engagor we have increased our efficiency offering customer support through social media channels, we can control almost every single aspect and metric about our performance in social media and we have reduced our time of response 4x the previous time.

Pros: -The data that Engagor shows about the performance of the users and team is incredibly precise and accurate. -With Insights we have a very wide view of how our engagement metrics are doing -Their customer care is perfect. They're in the other side ready to answer your questions and to solve any problems. -They have a very fast improving rate so are practically receiving new features almost every fortnight.

Cons: -In our company we're very focused on customer care so we'd like to have a ticketing feature built-in Engagor. Right now this is not possible but they offer an integration with Zendesk. -We offer customer support, not only by Twitter, Facebook or Google+ but also through email, chat and messaging apps. We'd like to have all our channels integrated in the same place so we can compare channels but right now this is not on the roadmap because they're very focused on being the best working with social media channels. -Measuring times between actions and who performed concrete actions is very important to us. Right now Engagor lacks on this but solving this is their roadmap and they working hard on it.

Great tool for building real, personal relationships with customers on social

Apr 17, 2014
5/5
Overall

Comments: There are many social media tools out there, but where Engagor shines for us is that it allows us to really create good, consistent engagement with our customers as a team. The analytics section is comprehensive, and makes it easy to step straight from the numbers and charts to actually engaging in the best way based on them on various social networks. 'Actionable insights' indeed.

Pros: Easy to use, clean interface. Fully featured both on the analytics and the engagement (publishing), and teamwork (automated assignment workflows...) area.

Cons: Steep pricing makes it not suitable for smaller companies.

Nov 01, 2017
4/5
Overall

Nov 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely