NationBuilder

NationBuilder

3.5 / 5 10 reviews

Who Uses This Software?

Whether it's on the congressional or the municipal level, NationBuilder combines your website, people database, and communications tools, so you can engage and mobilize your supporters.


Average Ratings

10 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • NationBuilder
  • www.nationbuilder.com
  • Founded 2009
  • United States

About NationBuilder

Includes website builder with free themes and page templates, dynamic member database, turf cutting, scannable walk sheets, email blasting, donor management, and fundraising. Bring your community and volunteers to life with NationBuilder Match and automatically match your email list to Facebook, Twitter, LinkedIn, and Klout. Built for political campaigns and governments of all sizes, membership and alumni organizations, nonprofits, charities, advocacy groups, and small businesses.


Spotlight_media_placeholder

NationBuilder Features

  • Event Management
  • Fundraising Management
  • Jobs Board
  • Mailing List Management
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Activity Management
  • Appointment Management
  • Contact History
  • Contact Import/Export
  • Customer Pipeline
  • Email Marketing
  • Group Management
  • Lead Management
  • Prospecting Tools
  • Search / Filter
  • Shared Contacts
  • Approval Process Control
  • Document Management
  • Indexing
  • Permission Management
  • Rich Text Editor
  • Rule Based Publishing
  • Search
  • SEO Management
  • Template Creation
  • Version Control
  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Vendor has not completed this information.

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management
  • Campaign Analysis
  • Conservative
  • Contact Management
  • Contribution Tracking
  • Demographic Data
  • Donor Targeting
  • Email Marketing
  • Event Calendar
  • Fundraising Management
  • Mapping
  • Non-Partisan
  • Online Payment Processing
  • Progressive
  • Staff Management
  • Volunteer Management
  • Voter Database
  • Attendance Management
  • Calendar Management
  • Event Management
  • Group Management
  • Member Directory
  • Membership Management
  • Recognition Management
  • Registration Management
  • Scheduling
  • Self Service Portal
  • Training Management
  • Volunteer Profiles

NationBuilder Reviews Recently Reviewed!

Too Early To Tell

Sep 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: I have been using NationBuilder for a charity that I volunteer for now for about 8 months. At first I hated it because it seemed like it was very constricting but then I grew to like it. It includes a lot of features for organizations or groups who need a tool that includes everything in one place. It includes an email tool, your website, a crm and even social media measurement data for records. The reporting features and ways to pull people by tags can get sticky but overall I think they offer the future of what people need with this solution.

Pros: Everything is in one solution at one low price. You can have all of your donors, volunteers and staff all in one database and have it manage your website and communications at the same time.

Cons: Knowing what to do with the data can be tricky and sticky. Also training your staff on how to use NB is hard - there's a big learning curve and many don't know that there are unlimited uses for the system.

Recommendations to other buyers: Make sure you organization understand the opportunities with this solution and gets on board to learning how to use them. Take advantage of the training and new learning opportunities that they provide. Make sure you upgrade your website design regularly and keep your data clean. This will help you have a better experience. Essentially it's up to the user if you have a bad experience or not. Bad data makes for bad experience.

Great concept, but execution needs work

Aug 26, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: *Powerful CRM for non-profits and political organizations *Fantastic integration with social media. *CRM is great at identifying prospective supporters among multiple mediums such as social network, email, and webpage *Strong integrated communications tool that allows you to respond to engagements with your organization across multiple tools and automatically record your interactions within the individual user CRM profiles *CRM has a good clean up tool that helps you merge fragmented prospect information into one complete profile if it was not done automatically already by this tool. *Financial tool to track donation progress for your organization

Cons: *Overall tool feels restrictive and lacks some basic features *UI is inefficient and not friendly to use and is intuitive only to people already in the development industry who may find this cumbersome. Menus in menus in menus. *Support is mostly paid and seen as a key business driver for the organization other than development requests. This is a curious business decision considering the tools complexity and target market and likely leads to low retention rate among organizations who trial it. They are focused on tier 1 customers. *Support for Events is very elementary. The tool is useful on small events only when tickets are involved, unless you want to use pen and paper check in's. There is no app support for check ins, no scannable tickets, and checking in requires a computer and many many clicks per person. *Very restrictive HTML support that blocks external integrations and embedding on your web page. This seems to have been a business decision to encourage paid development in their business model. *No native discussion/forum support is a key missed opportunity for engagement with the CRM. They have a work around with suggestion box but its sub standard and would make encouraging debate difficult as its not the core of its design. *Email campaign support is very elementary and difficult to use and test. Support for external tools such as Mailchimp or Constant Contact is very limited. Mailchimp contact sync is availabe and thats all. *Financial tool is missed opportunity due to lack of integration features with payment processors to import transactions and link them to people within CRM *Membership tool is poorly designed and makes managing paid membership difficult as a fundraising option within this tool without manual input.

DON'T do the free trial!!

Apr 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The website says the product is paid and advertises a free trial...wrong! When the free trial ends, they will AUTOMATICALLY bill your credit card !!! They say that's the annual plan, which is their "default" and since you didn't actively choose another plan, you're on that one. I never even wanted to go beyond the free trial!! I'm a poor student with no income and this was a huge hit. They refuse to refund the money. They won't even agree to just charge me for one month!! They're crooks. They're clearly trying to trick people.

Remember your contacts

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall I have found Nationbuilder valuable for keeping track of the conversations I have with volunteers. I talk to enough people on a daily basis that it is nearly impossible for me to remember who I talked to and what about. There used to be a follow up feature in NB that I was just beginning to get comfortable with before it seems to have dissapeared. Some work could be done to integrate it with other data systems, but even in that arena it is definitely competitive.

Amazing site -- super helpful!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My husband and I thoroughly enjoy NationBuilder for our website. This software is easy to use and to train others on. Also, customer service is very helpful!

Review of NationBuilder software

Dec 14, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: This is a good product but I wish more features were available at the lower entry levels. I think you would gain benefits from exposing customers to the potential and allowing them to be sure they can operate the features to take advantage of the program.

Great idea, but not fleshed out enough.

Nov 24, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Great concept, some of the system is built out really well (tagging contacts, web templates, integration of all services into a single database)

Cons: Way too incomplete. System is in serious need of a user experience upgrade - badly. It was extremely frustrating to figure out and some of the services required code-knowledge.

Overall: NationBuilder has a lot going for it, but not enough to make me stay with them. I used their software for a short time recently and found the interface to be cumbersome and frustrating. The customer support is minimal - you get one rep for all needs (financial, tech, content, marketing, etc...). The introductory price point is really nice and makes me want to go with them, but with so many gaps in the software, I just couldn't do it. Up until recently (don't know if they've changed it), The email marketing section still required quite a bit of code! I can't see how that's friendly to anyone. Finding where you want to go is difficult with the navigation system they created. One of the huge pluses that I wish I could have stayed for, was the tagging system for all contacts. Pre-defined categories of labels can be applied to individuals or entire lists of people, and then used to create entirely new smart lists that can be emailed and communicated with. Sadly, it still is just not worth the headache of the rest of the software.

Recommendations to other buyers: Don't do it. Just say no.

Inflexible and poor data management do not make up for ease of use. And it's buggy, too.

Dec 31, 2015
1/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: I expected so much more, but am terribly disappointed in NationBuilder. I cannot recommend it. I've used both FileMaker and CiviCRM for customer relationship management and WordPress as a content management system, and they are all better than NationBuilder. I run a nonprofit with a few thousand donating members and a list of about 23,000.

Here are problems with it as a CRM. It cannot handle household donations. It cannot export selected fields from a data set. It cannot be operated with keyboard shortcuts, requiring time-consuming mouse clicks for many tedious functions that ought to be simple. It does not have a mobile interface for the CRM. (For that manner, nor does it for the CMS, although it does have good mobile interface for end users.)

Its orientation for political campaigns makes it cumbersome to use for a nonprofit. I don't care what 'election cycle' or FEC code a donation was made in and I don't want that data cluttering up valuable screen space.

I would like to search for all donors in a certain town, and if there are ten, see a screen that shows me all ten of them with just the pertinent data: name, contact info, and the most recent donations. NB can't do that. You can get a list of donations in a city (and the name attached) or you can get a list of donors (maybe 2-3 to a screen), but that's it.

As a content management system, it fares better, but it's no better than WordPress, which provides the ability to edit its pages on a mobile platform, something NationBuilder can't do.

I'm in month 6 of an 18-month contract, and I hope I'm not burning bridges with them too badly because I want to work with them to make it better, and if it is, I'll come back here and update my review, hopefully with great news.

Excellent CRM choice for multi-tiered political organizations.

Aug 05, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The LPNC selected NationBuilder as our CRM of choice in mid-2013 and have been using it for two years now.

NationBuilder enables you to integrate your website, Facebook page, Twitter account, LinkedIn account, and Meetup.com accounts¿and e-mail and phone communications¿for both incoming and outgoing communications¿and, of course, record a history of these interactions. It also handles donation tracking, voter history, and relationships between your supporters¿and can produce pertinent voter or contributor lists upon demand.

It is also possible to design a constellation of ¿nations¿ and define what data to share between them. So, for example, the NC state Libertarian Party nation and the Wake County Libertarian Party nation share all contact information (e.g., phone and e-mail data) for individuals who reside in both databases, but not contact or donor history (except to identify who has contributed). Sharing is also possible with campaign nations (e.g. for particular candidates or issues).

Generally, functionality in NationBuilder for any particular activity is adequate or better. For example, you can send out an e-mail blast from NationBuilder to a list just as easily as in, say, MailChimp. MailChimp¿being focused on e-mail management¿affords you some useful analytics and other customization bells and whistles that the more utilitarian e-mail management NationBuilder lacks (e.g., MailChimp automatically provides you a breakdown of how often folks on your list have responded to your e-mail blasts, breaking the list down into five segments¿those data are in NationBuilder but you would have to work at retrieving them). But on the other hand, the integration with the data NationBuilder provides enables you to perform tricks you cannot match with MailChimp (e.g., variables in the text of your e-mail message keyed to the last time someone voted or contributed or retweeted an LPNC tweet).

NationBuilder is an excellent CRM choice for multi-tiered political organizations that need to share data.

Nationbuilder has sorted out my account issue and even offered me a refund on payments deducted

Jun 20, 2015
3/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Nationbuilder has sorted me out and offered me a full refund on the account issues. I was initially not happy with the service but they have been good to their word