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Paycom

Paycom

4.4 (1015)
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Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on February 9th, 2025.
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What is Paycom?

Paycom provides user-friendly HR and payroll technology to enhance the entire employee life cycle, all in a single software. From onboarding and benefits enrollment to talent management and more, Paycom streamlines processes, drives efficiencies, increases data integrity and gives employees power over their own HR information through a self-service app. Enjoy seamless payroll processing with anytime, anywhere access and zero re-keying of data.

Beti®, Paycom’s automated payroll experience, identifies errors and guides employees to fix them before submission. This results in improved accuracy, reduced employer liability and increased payroll oversight.
GONE® automates time-off request decision making, reducing the administrative burden for managers while standardizing the approval process to help ensure fairness and timeliness in decisions.
Reporting and Analytics: Provides a way to easily generate and review customizable or predefined reports across all workforce data in real time, as well as a big-picture, on-demand view of company data in real time.
Tax Credits: Helps identify, secure, and administer government incentives available to improve a company’s financial performance. If no credits are found, clients pay nothing.
Position Management: For increased consistency and standardization, provides a way to categorize personnel companywide by tying attributes to positions, not personnel.

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How much is Paycom?

Starting From:
Not provided by vendor
Pricing Model: Per Feature
  • No free trial
  • No free version
Pricing Details (Provided by Vendor):
Contact Paycom for pricing information.

Paycom Features

What solutions does Paycom provide?

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Key user insights about Paycom

Based on of verified reviews collected between December, 2014 and August, 2024
avatar 1avatar 2

Employee management

Based on 250 reviews
Users appreciate Paycom's robust employee management features, particularly the ease of document management and employee communication. They find the platform user-friendly, with a mobile app that enhances accessibility and allows employees to manage their data, time, and requests efficiently. Additionally, the employee self-service capabilities and the ability to interact and personalize the system contribute to a positive employee experience, making administrative tasks simpler and more streamlined.

Payroll processing

Based on 237 reviews

Reviewers highlight Paycom's efficiency and reliability in payroll processing, noting that it significantly reduces payroll errors and processing time. They appreciate the comprehensive payroll management tools, which include easy timesheet entry, benefits administration, and accurate payroll handling. Users also commend the customer service and the seamless transition to the platform, which has helped them focus more on their business operations rather than payroll issues.

Pros

  • The Implementation Specialist at all employers were knowledgeable, professional, courteous, attentive to the employer needs, accessible, and caring spirit.

  • The ease of time/payroll management for our internal employees, contract employees and clients are primary benefits to our team. Annual benefits enrollment is a huge plus as well.

  • The fact that our "hire to fire" process is completely seamless in Paycom is a huge win. My dedicated specialist is there with me every step of the way from small questions to big issues.

  • Paycom has been super easy to use in the few months since starting with it. I love that it has an easy to use app and login.

Cons

  • I have been waiting 2 months for them to fix a mistake they made on my W2. I was told that it would take 2-3 weeks to fix.

  • Outdated and clunky, unintuitive. And the worst thing is the account management.

  • I dislike that it has almost to many options of things to do.

  • Some of my staff have complained about the software not working correctly when downloaded as an application on their phones.

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Most Recent Video User Review for Paycom

SEE ALL VIDEO REVIEWS
Video Review
Vendor ResponseBy Paycom on December 12, 2023

Thank you for the positive review DeJa! We're thrilled to hear Paycom has kept you organized and has been easy to use for you and your employees! We appreciate your feedback, and if you would like to share more, please reach out to us at feedback@paycomonline.com.

Paycom Is A Necessary App For Me.

4.0
Posted on October 24, 2023POSTED BY:

Dejiana R.

CEOEntertainment
Reviewer Source
)

Most Helpful Reviews for Paycom

Joe C. avatar
Joe C.
Director of HR, Payroll, Accounting
Restaurants, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 19, 2024

"Paycom Review"

Pros: I like the quick responses from the Account Manager and Dedicated Specialist most.

Cons: A lot of custom reports for data need to be purchased separately from what is included in the costs.

Alternatives Considered: Paylocity
Reasons for Choosing Paycom: The customer ratings and reviews were very good with Paycom.
Switched From: ADP Workforce Now
Reasons for Switching to Paycom: ADP customer service was not ideal, very slow and limited help.

Vendor Response

By Paycom on February 22, 2024
Joe, thank you for sharing your positive experience with us! Our team is dedicated to providing exceptional service and we are happy to hear that we have met your expectations.
Crystal B.
Payroll Administrator
Leisure, Travel & Tourism, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 23, 2025

"Paycom - Best system yet!"

Overall: This software implementation has been better than expected, felt very supported throughout the process and the program is easy to use and navigate. I like how we can hand back a lot of control and accountability to the employees and managers.

Pros: The support is unequalled, all through implementation and first several payrolls, they were usually very quick to respond to emails and answer questions.

Cons: Canadian taxes and statutory deductions are a work in progress and we have had a couple hiccups.

Switched From: UKG Pro
Reasons for Switching to Paycom: there was no support with UKG, we were abandoned immediately following implementation

Vendor Response

By Paycom on January 27, 2025
Crystal, it's wonderful to hear that your specialist has been able to provide you with the level of support you deserve, responding promptly to your emails and questions throughout the implementation process. We're also glad to hear that your dedicated specialist is working closely with you to address the challenges with Canadian taxes and statutory deductions, and are committed to finding a solution. At Paycom, we strive to deliver world-class service, and it's great to see that we've been able to exceed your expectations, especially after coming from a previous provider that left you feeling abandoned. Your experience is a testament to our team's hard work and dedication to providing an exceptional client and user experience.
Caroline B.
HRIS Coordinator
Retail, 51-200 employees
Used the software for: 1-2 years
Overall Rating
2.0
Ease of Use
5.0
Customer Service
1.0
Features
2.0
Value for Money
2.0
Reviewer Source
Source: Capterra
December 18, 2024

"Easy to use system for small businesses"

Pros: Paycom was very user friendly because it was not a very robust system.

Cons: Paycom has very limited reporting capabilities. The system was too antiquated for the size of my company which was growing.

Vendor Response

By Paycom on December 20, 2024
Hi, Caroline. Paycom is dedicated to setting clients up for success. We hold our software and dedicated specialists to a high standard, and we'd like to learn more about your review. Please contact us at feedback@paycomonline.com, and a member of our team will reach out.
Lindsey B.
HR Director
Retail, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 4, 2024

"HR Director"

Overall: My overall experience with Paycom since the beginning has been positive and seamless.

Pros: You can have everything in 1 place for every employee from time-off, scheduling, timeclock, applicant tracking, background checks, onboarding, benefits enrollment, documents, notifications to employees, easy reporting and many more features. It is easy to use and navigate.

Cons: I have no dislikes about Paycom. I am 100% a Paycom fan.

Alternatives Considered: ADP Workforce Now
Reasons for Choosing Paycom: Because ADP was just like Paychex. NOT seamless and not user friendly
Switched From: Paychex Flex
Reasons for Switching to Paycom: because Paychex Flex wasn't a seamless product and we needed everything in 1 place instead of 5 to 6 products

Vendor Response

By Paycom on November 13, 2024
Lindsey, we're thrilled to hear you enjoy using our single software! It’s rewarding to know that you are 100% a Paycom fan, from our seamless software to our world-class service. Thank you for your 5-star review!
Liz T.
Human Resources Generalist
Real Estate, 201-500 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 18, 2024

"Paycom Review"

Overall: The overall experience has been a rollercoaster of rolling out new products and changing our department processes to stay on top of new trends and features. However, now everything is working smoother, and I am very happy with Paycom.

Pros: I enjoy my Paycom representative [sensitive content hidden] she had been beneficial in education on the system and showing us how Paycom can work for our organization. I enjoy the new features that Paycom has been releasing that allow streamlining processes and giving the HRIS more of a competitive edge compared to other systems.

Cons: We did not have proper communication prior to [sensitive content hidden] on how the system works and were given simple "fixes" that in fact did not fix our problems or issues but created further stress in managing the system.

Switched From: ADP Workforce Now
Reasons for Switching to Paycom: Lack of features and growth of the company

Vendor Response

By Paycom on January 3, 2025
We're thrilled to hear that your dedicated specialist has been a valuable resource in helping you maximize our system's capabilities. We are committed to offering world-class service and are glad this has been reflected in your experience. We value your feedback and are committed to providing the best value possible to our clients. Thank you for your review, Liz!