Who Uses This Software?

Paycom is ideal for medium to large businesses across all industries.


Average Ratings

185 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Paycom
  • www.paycom.com/
  • Founded 1998
  • United States

About Paycom

Cloud-based HCM software that offers payroll, time and labor management, talent acquisition, HR and talent management tools and is ideal for medium to large business.


Paycom Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Career Development Planning
  • Compensation Management
  • Competency Management
  • Employee Lifecycle Management
  • Goal Setting / Tracking
  • Job Description Management
  • Onboarding
  • Performance Appraisal
  • Recruiting Management
  • Succession Planning
  • Training Management
  • Activity Tracking
  • Billable Hours Tracking
  • Billing Rate Management
  • Expense Tracking
  • Invoice Processing
  • Multiple Billing Rates
  • Project Tracking
  • Reimbursement Management
  • Time Tracking by Client
  • Time Tracking by Project
  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation / Leave Tracking
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Paycom Reviews Recently Reviewed!


System still needs a ton of design upgrades to match competitor's offerings/meet business needs.

Dec 05, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: ESS Dashboard/Tiles and notification menu.
Ability to send automated "no thank you letters" to rejected interview candidates
Test sample paychecks
Total comp letters
Dynamic Benefits / Open Enrollment Process

Cons: No historical reporting
No option for change reports to pull one or two field items and does not show effective dates
System glitches in LMS (when importing external content) - Dashboard does not reflect "percentage complete"; issues with completed courses showing as still needing to be complete despite confirmation
Phantom period in Time Off Module
Position Management/Org chart has to be manually changed. Position seats are not updated when a PAF is submitted.
Applicant Tracking Module is confusing (too many dashboards and the dashboards do not populate the correct data)
Can't hide unfilled/unused custom fields
Performance Review Module not very dynamic/customizable
Survey function not very dynamic/customizable (no logic)
No Job Description function/Module
401k changes wont feed to our external vendor
Too many individual steps to accomplish one task (i.e. build a check list)

In general, the system is not as user friendly / customizable / dynamic as it was sold to us as.

Vendor Response

by Paycom on December 13, 2017

Morgan, our team would like to connect with you regarding your feedback. Paycom is committed to being a valuable partner and we want to make sure you are receiving the maximum benefit out of the system. Based on the items listed in your feedback, we believe we can help alleviate some of the challenges you may be having. We¿re always adding additional functionality to the Paycom solution and we want to verify you are receiving those updates. We will have a member of our team reach out to you and you can always reach out to your Paycom specialist at any time. Thank you for giving us the opportunity to assist you.

Paycom is our second (and current) payroll company, but there are things I would like to see improved.

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Comments: Paycom isn't a bad choice if your company is small, but if you have more than 200 employees I would recommend seeing other options.

Pros: There are a lot of features offered though Paycom that are helpful, like the ACA Dashboard, and can definitely decrease the amount of time spent on certain projects. Paycom is constantly updating and striving to improve their system, and making sure their clients are updated on government policies.

Cons: Unfortunately the reporting system is limited and not exactly intuitive. There have been times when there was something incorrect in the coding that delayed certain projects. When we had an issue (pressing or not), there were times we didn't hear back from the customer support for a long time, even after follow - up emails/phone calls. The fees associated with certain procedures seemed a little steep as well, especially when compared to other payroll providers.

Vendor Response

by Paycom on October 06, 2017

Jazmin, we¿re glad to have the opportunity to partner with your organization to maximize the Paycom solution. We¿re committed to your success and look forward to the opportunity to continue to earn your business.

Capterra-loader

This is a great alternative to ADP! If you are looking for a new HRIS system, check it out.

Feb 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For the price, its a great alternative to the big box companies offering their HRIS platforms. Their payroll, benefits administration, documents facilitation, etc is excellent. This product is great if you are looking to pull your company out of the stone age as we have. We especially like the electronic new hire paperwork option.

Cons: Talent Management portal sometimes lacks the applicant flow over other ATS platforms. There are some quirks about the system (as all systems have it) where you can't delete duplicate profiles, limitations with dynamic access groups for managers, etc. But they are always improving.

Overall: This has allowed us to simply our new hire onboarding dramatically. Additionally, it allows us to significantly cut down on the paperwork surrounding our employees as all forms can be electronically signed and saved in the system.

Vendor Response

by Paycom on February 14, 2018

Christopher, thank you for the review. We appreciate your feedback regarding the ATS and will share it with our product team. Please don't hesitate to reach out to your Paycom specialist if you have any other suggestions regarding features you would like to see. We appreciate your partnership and look forward to hearing from you.

Paycom has been a lifesaver!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Paycom is much easier to use than other HR software I have used and the Paycom team always keeps our HR/Payroll department in the know on important changes and enhancements. They send out monthly product updates that truly do make life easier! They don't leave you wondering what happened, they are great with communicating when something will change. They always take into consideration when clients recommend system enhancements. Paycom is ever evolving for the better!

Cons: The only thing I would like to see changed about the Paycom system, is an easier way to track employee changes by a specific time period. A previous HR software I used created different "versions" of an employees profile based on when their employee status, job title, pay rate, or other major changed occurred rather than feeling like you are "overwriting" history (even though you can pull an audit report, I just wish there was a more convenient way to view the changes).

Vendor Response

by Paycom on October 06, 2017

Christina, Thank you for the review and feedback. We will share it with our product team and have a member of the team reach out to you.

Paycom is the most efficient, innovative and trustworthy resource for our payroll and human resource

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our most valuable asset are our employees. For a payroll and benefits administrator, Paycom puts customer first in taking care of employees with efficiency and protects our business in the ever-changing world of government regulations and taxes. The employees love Paycom because they have access to their account 24/7 for their own peace of mind as well as great tools such as vacation requests and proof of income verification when they are making exciting life changes such as buying a car or house.
Thankfully our payroll taxes, healthcare regulations, and complicated government reporting is all handled by Paycom, providing the assurance that our business is 100% compliant.
With Paycom, doing payroll and implementing benefits such as vacation accruals, pension plan contributions, and health benefits is very simple to administer freeing up time to focus on our organization's growth.
When adding a new feature or benefit, Paycom's customer service is amazing! Our professional account representative is friendly, helpful and efficient. Paycom is also continually providing great training and updates on new features that are available. In a quick minute or two, I have learned valuable information on how Paycom is doing, even more, to stay ahead of client's needs and wants by continuing to be innovative and an invaluable resource. Paycom has been the best company decision for us!

Vendor Response

by Paycom on July 17, 2017

Thank you for the review! We're so happy to hear that your employees are happy with our self-service solution.

Usable, but not user-friendly

Jul 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: It tracks my time, allows me to access HR documents, shows what vacation/sick/holiday time I have both taken and accrued, and gets me paid. It gets the job done and is, for the most part, usable for me without too many missteps.

Cons: The interface could use an upgrade, and in fact the new updates are a little worse, adding to the number of clicks I need to navigate through in order to get to the page I want. I am technically an hourly employee and add my hours at the end of each day - however, I work on a lot of different projects, and adding each project I worked on, individually, one project at a time, often takes up to 15 minutes of my day! Adding hours this way is extremely clunky and it's also easy for me to get it "wrong" by missing the date or notes field and then having to re-do my timesheet.

Vendor Response

by Paycom on July 27, 2018

We appreciate your feedback and will share it with our product team. Our goal is to provide both our clients and employees a true 5-star experience. Please feel free to also share your feedback through your company's Paycom specialist.

The software has helped us improve how we communicate, share information, and reach our employees.

Sep 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software/website is very easy to use and they are always providing updates to improve and further simplify the user-experience. For a nonprofit organization like ours, the range of capabilities they provide is limitless, allowing us to generate detailed reports, create basic and intensive staff development trainings, implement mileage reimbursement reports, manage information on health benefits, and so much more.

Overall: The software is very easy to use and they are always providing updates to improve and further simplify the user-experience. Customer Service has been an issue we've had in the past, but this has since been addressed, as we were recently provided with a representative who is more hands-on and attentive to our very specific needs.

Vendor Response

by Paycom on September 13, 2017

Thank you for the review! We're happy to partner with you. Please let your Paycom specialist know if you need anything.

Capterra-loader

Paycom has been great! It is a real time-saver!!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very hard for me to say what I like the MOST about this software. We went from 27 total employees to 62 in a matter of about 6 weeks. As a one-person payroll/HR department, Paycom helped to make my life so much easier. Paycom does so much for me.
1. My dedicated specialist is very patient. He is always helpful and knowledgeable.
2. We are able to assign and track our employees' training here.
3. We are able to store all of our employees' documents within the system.
Having Paycom has been a huge help to me. I highly recommend that you try it!

Cons: The thing that I like the least is trying to decipher the reporting process. Some of the reports are easy for me to figure out and some are harder to try and decide how to get the information that you want.

Vendor Response

by Paycom on December 07, 2017

Cynthia, thank you for the review! We're really happy to hear that Paycom helps you do more. Please connect with your Paycom specialist for any questions you may have about reporting. We're here to help.

Good, not Great product

Jan 11, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: There are pieces to this HRIS that have some great ease of use, self explanatory, and great functionality. This is a really good company and most of the applications within the product are great. Just remember as with most of these software's they will all have the same functionalities, it is just a matter of how you get from A-Z that may change and you must be open to that. If you want customization, then you will have to pay for that.

Pros: A good system, especially if you are converting from full paper trails to electronic. You are able to pick and choose different applications with the system to use. Single sign on for Administrators and Management. You always know what is coming in the enhancement releases.

Cons: Under Talent Management, the review application had been the bane of my existence. While it does have some great features, there have been major problems for us over the past 5 years. I don't believe they have handled their growth very well. I have an assigned representative, but I am only to speak with him about 50% of the time I call in for assistance.

Vendor Response

by Paycom on January 17, 2018

Mitch, we appreciate your feedback and want to help. We¿ll have a member of our team reach out to in regard to your questions with Talent Management. We definitely want to know more and look forward to resolving any concerns you may have.

We use Paycom for both our ATS and Payroll with ease. Our employees find the platform easy to use.

Jun 06, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For Payroll, the cost of this service is better than other platforms for a business less than 200 employees. It's easy for our employees to use on their phone for clocking in and out and managers find it easy to approve time bi-weekly.

For the ATS, it really cuts down on double entry throughout the recruiting process. Fairly simply user interface that really extends a user's access to their talent acquisition. Customer service has also been great with our rep coming into our office on a somewhat regular basis. You don't see that kind of attention for a software provider.

Cons: While this isn't the case for just Paycom's ATS, you are unable to manually enter a applicant into the system from the recruiter dashboard. It can only handle applicants who apply online either through a job board or your website. They offer an API but it's priced so that you can't justify it.

On the Payroll side, I personally don't have any issues with the system. Maybe not having more self service tools? We use IP based time management and you have to call them directly to update those IP addresses.

Vendor Response

by Paycom on June 14, 2018

Trevor, thank you for the review and feedback. We will share it with our product development team. If you have additional feedback or suggestions, please reach out to your Paycom specialist.

Capterra-loader

Excellent Product, Excellent Service

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Paycom is excellent. I work with 4 different companies and i am able to manage all four separate companies from the same log-in. It lets you toggle between companies which makes my time card editing and approving process go by so much faster! I also LOVE the customer service. I have a designated agent whom I can call directly if i have any issues and she is quick to help out in any way she can. Additionally, the W2s are sent to ou via fedex all ready to go. SO easy to deal with during tax season

Cons: My only gripe with paycom would be that we seem to consistently have an issue with a certain tax being taken from each employees check and paid forward to the state. In Oregon there is a Trimet tax and paycom seems to have a hard time getting that taken care of. However, through many calls with our agent, we were able to (hopefully) get this problem solved. Overall, a minor issue when I consider the many benefits of working with paycom.

Overall: As stated previously, toggling between my 4 companies saves me a lot of time. We also have a lot of employees that work out on the field and having a mobile app for those employees has been a big help.

Vendor Response

by Paycom on April 03, 2018

Vera, thank you so much for the review and feedback. We'll be sure to share that with both our product and support team, who may reach out to you for additional information. Thank you for your partnership and please reach out to your Paycom specialist if you need anything.

Incompetent Liars

Apr 11, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: In general I have found the staff does not know their product or their customer. If you need anything customized, their system can't handle it. Also, any suggestions for product improvement go into a mysterious queue and are never acted upon. I would recommend any system BESIDES Paycom

Pros: None. This was absolutely the worst business decision we have ever made. We purchased this product with the hopes of having an all-in-one solution to our HR and Payroll needs. Instead what we have is a product that does not do what it was sold to do.

Cons: This product does not work as advertised. Everything is a workaround, rather than working the way it was promised to when we were being sold the product. On top of that, the billing is completely unclear and despite that fact that we were told "we don't nickel and dime you," we are being nickel and dimed at every turn. The costs are much higher than anticipated and the product is subpar. They also have some clear compliance issues that therefore are making us as a company worry about our compliance with state rules and regulations.

Vendor Response

by Paycom on April 19, 2018

We appreciate you making us aware of your experience. Paycom is committed to provide value and top shelf client support. We look forward to the opportunity to work with you and your organization to resolve your questions and concerns.

Switched from ADP to Paycom

Feb 12, 2015
5/5
Overall

Comments: We took two years to make a final decision on which payroll service provider we would select next, I cannot tell you how patient and understanding Paycom was. They were not pushy at all and just presented us with the facts. I have been processing payroll for 22 years and I have to say this was the easiest of the five payroll implementations I have done over the course of my career. Paycom took the driver seat and made this experience way easier than I ever planned or expected, so much to the point we just knew our first payroll would be a failure and bomb out but that couldn't be further from the truth. To our amazement and surprise everything they told us happened just as they said it would. When my team would have meetings to discuss implementation we would say "this just seems to easy" "something must be missing" and my favorite is "just wait until we process our first payroll". I have now processed three payrolls and they were flawless. Our Transition Specialist was amazing, he was on site for two full days during our first payroll and has been on site at least one day during our other two processing's. I cannot say enough good things about Paycom and the team we have worked with. It is really "live" and all in one system. We were able to replace our Recruiting/Applicant Tracking and Performance Review system in addition to just our HRIS/Payroll System. Now everything is one place. AMAZING. Like every new system you have to get use to their processes but once you do it is so user friendly and easy to use. Even our employees like Paycom as we are self-service driven. I strongly recommend Paycom to anyone looking for a Payroll Service Provider. Danny H.

Pros: EVERYTHING, seriously we love this system! Highly recommend.

Cons: The only con is learning a new system and having to give up our Transition Specialist and Dedicated Payroll Specialist during the few payrolls. But our permanent team will be just as great!

Vendor Response

by Paycom on January 30, 2018

Thank you for the review!

Great complete HRIS system with Payroll. Great Value

Nov 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very happy to strongly recommend Paycom. They have a great product, great customer care and at a very good value. We evaluated 10 other HRIS systems with Payroll and are glad we chose the right company.

Pros: Complete solution for growing companies with huge functionalities and a system to keep you out of trouble with all the HR and DOL rules etc. Superior customer support. We have been very happy with the very high level of customer support, training and systems work. I have not worked with a vendor before that had this high level of support. They really care and make sure you understand the product well and how to maximize the benefits. Other software vendors we've used for HR as well as other products had nowhere near this level of support.

Cons: Its a very good product. I just want the company to continue to prioritize upgrades based on customer feedback.

We have been very happy with our Paycom experience for the last 4+ years!

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Internally it is very friendly and we excellent response time with our designated representative when issues arise. Highly recommend this product for these two important reasons!

Cons: Overall we are very happy but one consistent issue we have is our temps get confused with the language for adding their hours. We consistently have questions regarding what punch and punch pair mean. Only other recommendation we would have is for less steps and tasks for document management.

Vendor Response

by Paycom on August 18, 2017

Jeannie, Thank you for your review! We will be sure to share your feedback with the product team. Please contact your Paycom specialist if you require additional assistance. We're happy to work with you!

Pleasant with minor inconveniences in functionality.

Sep 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the simplicity and ability to customize a lot of the fields. I like that Paycom does monthly enhancements to keep things evolving as needs change and changes are recommended by companies that use their product.

Cons: It's almost too simple. It's a pro and a con. I don't like that you can't easily view the history of an employees profile at any given point in time. You can view the change history, but I wish there was a way to create new "pages" of an employees profile that would keep all of the history (pay, job titles, ect) in one place at any given point in time. Our previous payroll company did this. Also tracking trainings is a bit difficult (non-Paycom system trainings).

Vendor Response

by Paycom on September 21, 2017

Thank you for the review and feedback. We will be sure to share it with the product team. Please let us know if we can assist you in anyway.

Paycom is the Whole System

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ease of payroll processing as well as the benefits programming. The Documents section of the system allows for a complete and easy to access paper trail and historical employment record of all employees. This has save our HR department many man hours because there is no need to shuffle paperwork anymore. I have worked with 10+ systems over the last 22 years and this is one that I would recommend to anyone

Cons: The reporting function is very good except on the paid time off accrual buckets. I would like to see the accrual balances easier to read and understand for the employees

Vendor Response

by Paycom on April 05, 2018

Carissa, we're happy to read that we've saved your HR department team time and love how easy the system is to use. We also appreciate your feedback and will share it with our product team. Thank you for the review!

Capterra-loader

Why didn't we switch sooner?

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Paycom is sooo much better than what we had before. It's night and day difference from our old provider. The ability to customize the fields and criteria that we need for our payroll and recruiting is incredible. Their customer service is top notch. There's nothing they aren't willing to do for their customers. I'm blown away!

Oh, it's really easy for your employees to log in to their Self-Service platform. There they can do a number of things such as: update tax information, print paystubs, update personal information, etc.

Cons: Absolutely nothing! I can't say anything bad about Paycom. They have exceed my expectations. We still get compliments and rave reviews from our employees when they log in. Great product all around.

Vendor Response

by Paycom on April 27, 2018

Sully, thank you for the wonderful review. We appreciate that you are "blown away." Thank you for choosing us to be your payroll and HR technology provider.

Good for Employee Management, Payroll, and Benefit Administration

Jul 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Paycom makes managing employee files, onboarding employees, payroll, and benefit administration so much easier than the systems we were using in the past.
Paycom also has excellent customer service, providing me with a dedicated rep that I can call anytime.

Cons: Not a fan of the Talent Acquisition or Talent Management Module. Both of these modules need major updates to be competitive with other software systems. The Talent Acquisition module (Applicant Tracking) would take months and months to build out when our current system takes minutes. The Talent Management Module isn't able to be as customized as we need it to be and doesn't provide great reporting options.

Overall: -Eliminated paper processes
- Better Payroll and Benefit Administration processes

Vendor Response

by Paycom on July 27, 2018

Jenna, thank you so much for your review and sharing your experience with Paycom. We're happy to read that our systems are much easier to use than others you've used. Additionally, your feedback is important to us and we will share it with our product team. We encourage you to share any additional details or suggestions with your dedicated Paycom support specialist.

We have used Paycom for 4 years now and overall are very happy with the software

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Becomes increasing more user friendly; Interfaces and special requirements for our business run smoothly. Report writer has been improved over the years and is easy to use. Love the internet based access from anywhere. Service is good.

Cons: Wish prices would be lower but it is good software. As enhancements happen, there seems to be more prices.

Overall: Payroll, time and attendance for a very difficult labor allocation process, W2, ACA reporting, direct deposit

Vendor Response

by Paycom on August 28, 2017

Deborah, Thank you for the review and your feedback. We will share it with our management team. If you have further questions or concerns, please reach out to your specialist. Thank you!

Paycom - A company you can depend on

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My company has been using Paycom's services since the late 1990's. They consistently process our payroll correctly and on time. The customer service response is exceptional. It doesn't matter that we are a small company, we still get a dedicated team of specialists that usually respond to all requests within 15 minutes. The software/website is very easy to use and the built in report writer allows for special reports to be generated for things like worker's comp and insurance audits.

Cons: Nothing comes to mind. Been using the software for 19+ years - it does what it's supposed to do. Small companies like ours are treated the same as larger ones. We have a dedicate team that responds quickly and our payroll is processed correctly every time.

Overall: Our payroll process has been streamlined and getting reports is quick and easier

Vendor Response

by Paycom on August 04, 2017

Thank you for the review! The success of our clients is our priority, no matter their size. We look forward to our continued partnership.

Nice appearance and deceiving sales process

May 10, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Avoid

Pros: report writing is good. Fairly easy online interface. They are very nice before implementation and express confidence before things get going. I think the employees are good, but the management systems at Paycom do not allow the people to really take care of the customers.

Cons: Sold us things which do not work For us, the system did not work well. We pay commissions but in Paycom the sales numbers count as hours. So we had inaccurate hours for empployees Major problems with ACA data not updating as it should. They did not take accountability for setting up the W2s correctly.

Vendor Response

by Paycom on May 18, 2018

We¿re sorry to hear that you were unsatisfied with your experience with Paycom. Our goal to provide both top shelf service and technology for our clients, whom we consider valued partners. Your success is important to us and we would like to connect with you regarding your review feedback.

Capterra-loader

Paycom is the best payroll and HR solution I have ever used in years. Hands down.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - User-friendly and intuitive.
- The report center section has a lot of canned reports that can be customized or the user can create their own reports and save them.
- Benefits administration offers the option to the employees to choose their benefits without much interaction with HR. Our employees are empowered.

Overall: Of course, Paycom is not perfect since is a generic system but we always have found a "workaround" solution, if we found an issue.

Vendor Response

by Paycom on February 02, 2018

Boris, Thank you for the generous review! We're honored to provide you the best solution and support you've experienced. Please don't hesitate to reach out if you need anything.

Former Paychex Customer

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Robust Reporting Benefit Module is easy to use. As a client, you can manage your own benefit plans with just a few clicks of the mouse. Payroll budgeting tool allows a budget to be set, managers can request the increase by individual. You can get as intricate with this as you'd like.

Cons: There are a few simple things that your assigned payroll specialist needs to be involved in that seem silly: - You can't delete a custom report that you created, you have to email your payroll rep to remove this. lame. - You can't void a manual check that you printed, you have to email your payroll rep to void this. lame. The good news is that the payroll specialist teams are responsive, compared to other HRIS platforms I have used.

Vendor Response

by Paycom on April 05, 2018

Ryan, welcome to Paycom. We're happy to have you and are happy to see that you are happy with both your support and our solution. We appreciate your feedback and will share it with our product team. Please feel free to share any other feedback or suggestions you may have with your Paycom specialist. Thank you for the review!

The worst I've dealt with

Oct 05, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Overall, I would never recommend this service to anyone. I have been actively campaigning our company to leave and go to another company that offers better service.

Pros: they give you a unique payroll specialist - see con Their software looks easy - see con You can have separate departments for each employee - see con They offer reports - see con

Cons: the specialist does nothing for you beyond reminding you to do it all their software is not user-friendly, some items require multiple screens to set up like garnishee. Don't ask the specialist to help. You can't set up your own departments and must submit it to be done. You can't have multiple properties and just a single department per employee their reporting system is not intuitive AND some reports are only available for a limited time, no history even

Vendor Response

by Paycom on October 12, 2017

Debbi, We appreciate you making us aware of your concerns. We are committed to your success and look forward to partnering with you to address your feedback.

We recently transitioned from Paycom as our company is growing.

May 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: On-boarding functionality, electronic payroll actions for manager, electronic open enrollment for benefit selection.

Cons: Actions would happen in the software, traced back to a Paycom team member with little to no explanation, for example, a deduction code shutting off or getting deleted. The customer support team had a hard time explaining functionality and how to make the system work better for us. Not all of our benefit providers could have a direct feed set up with Paycom due to Paycoms restraints and the applicant tracking system was clunky and not intuitive to even know where a candidate was in the process.

Vendor Response

by Paycom on June 27, 2017

We appreciate your feedback. Our team should have already connected with you to discuss your experience.

Overall, good product with a variety of integrations

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the reporting and customization of fields. It provides me the ability to be able to adapt our HRIS system to the changing needs of the organization. Built in reporting is super handy when conducting audits and managing a large workforce. All in one HRIS system, does basically everything you need.

Cons: Some parts are still underdeveloped and could be improved such as the HR Analytics dashboard and leave administration. Some reporting still seems a little difficult to navigate.

Overall: One stop for all administrative and management information. Customization for a numerous amounts of needs. Great and quick support from back end as well.

Vendor Response

by Paycom on March 08, 2018

Thank you for the review and feedback. Please reach out to us if you need anything.

Overall, Paycom is a great value for the money.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Paycom is an intuitive system, so new employees and supervisors get up to speed on it quickly. The company is responsive to client feedback. We have seen many improvements in the 5 years we have been using it. Customer support and our account rep are helpful and responsive.

Cons: Adding features beyond payroll and applicant tracking can get expensive because of the per employee per month fees for an organization where 90% of employees are part-time, and many are working only a few hours per week.

Vendor Response

by Paycom on June 14, 2018

Sherry, thank you for the review and feedback. As you indicated, Paycom is open and responsive to client feedback. We will share it with our management team. Please don't hesitate to reach out to your Paycom specialist if you need anything. Thanks again!

Great Service For A Great Value!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Paycom software is easy to use on both the employer and employee side. We enjoy the flexible options which allows us to pick and choose which programs our company will use, and we only have to pay for what we utilize. The customer service support is a great team of courteous people who truly care.

Cons: Paycom has great training videos that go over the software in depth. For quick reference it would be helpful if they incorporated some shorter, topic specific tutorials.

Overall: For small businesses this software is very affordable.

Vendor Response

by Paycom on August 31, 2017

Sara, thank you for the review! We'll have someone reach out to you about your ideas for the training videos. We appreciate the feedback!

Used it as an employee for about three years.

Apr 05, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked that I could access it remotely and that it allowed me to update my w4 info and generate prior paystubs going back 18 months when I needed to provide for a mortgage loan.

Cons: The password questions you answered were never stored. I wrote down the answer to one of my security questions as red bicycle, yet, when I got locked out and it asked me to answer the question it would say wrong answer and make me constantly bug my Human Resourced Dept. to get unlocked.

Vendor Response

by Paycom on April 19, 2018

Nathan, thank you for the review and feedback.We will share it with our product team. We also recommend downloading the Paycom mobile app from the Apple or Google Play store. You can set up either a biometric login or PIN number which makes logging into Employee Self-Service much faster while staying secure. Your HR/payroll team should reach out to their Paycom specialist if they have any questions.

A great product for employees and managers!

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used Paycom for several years, both for self-service and management purposes. The system is easy to navigate and allows the user to easily access a lot of different types of information from anywhere internet access is available.

Cons: The current process of sending an employee performance evaluation back and forth between members of management to make and address comments during the review process is time consuming and inefficient.

While it isn't "feature rich" it does all the important things, does them fairly well, and does them at a low price

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Our current support team and Rep are fantastic!

Pros: Ease of use. The software is very intuitive and requires very little training time before someone can begin to navigate and begin to use it effectively. This is especially important with a broad user base who doesn't use the system regularly. Also, price is very reasonable.

Cons: Features are limited so it is often very restrictive, allowing for little to no customization where needed.

Vendor Response

by Paycom on April 05, 2018

Corbin, Thank you for the review and feedback. We're happy to read that your support team and rep are fantastic. We want you to feel the same way about our product and our glad that you find the system easy to use. As a client and user, we also encourage you to share any feedback, suggestions or ideas you have about what features you would like to see with us. Please let your Paycom specialist know and they will share with the product team. Thank you again!

Our company has used the Paycom payroll system for 12 years.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Paycom's assistance with the payroll process has been invaluable. The system is user friendly and makes it easy to add employees or make changes throughout the year. Paycom streamlines the payroll process and handles our tax rates, tax filings, accruals, and W2's. Processing our payroll takes only minutes and there is always a payroll specialist available to answer questions, either by phone or email. Our payroll has always been processed in a timely and correct manner.

Overall: Easy to use, cost effective and they insure timely remittance of our payroll tax obligations to the correct agencies.
Our payroll specialist has changed several times throughout the time we've been with Paycom. It hasn't caused a problem, just a matter of getting used to working with someone new.

Vendor Response

by Paycom on August 31, 2017

Thank you for the review and your feedback! Please let us know if we can assist you with anything.

Superior technology for one of the hardest industries to develop software for...

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TokenEx was able to implement this solution in record time without challenge. This complete HCM solution has given our company visibility and the ability manage areas of our business that require attention and detail - and we can do it from anywhere. The value compared to other solutions is not even fair.

Cons: The on-boarding component should be automated, but I think they've got an online form for this now. Problem solved.

Vendor Response

by Paycom on January 30, 2018

Thank you for the review! As you mentioned, our onboarding tool is one of the most powerful tools in our solution. It makes onboarding new employees much more efficient and faster.

Covers a lot of HR functions, but some areas are not straight forward.

Jul 23, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Offers everything that an HR department would need. The ATS system is super helpful and payroll processing went smoothly. Our customer service rep was always available and responsive. He was willing to walk us through the process each step of the way.

Cons: However, the performance management and document creator dashboards were not intuitive. You are not given all of the capabilities you need to have reviews and the document creator seems to be a different language... and is not straight forward...edible, online-edible....who knows! Then you can't edit a document that you need to each year that your work comp policy changes unless you re-create the entire document.

Overall: Simplified and made us a more green business!

Vendor Response

by Paycom on July 27, 2018

Courtney, thank you so much for your review and sharing your experience with Paycom. We're happy to read that you enjoy the ATS and payroll processing. Additionally, your feedback is important to us and we will share it with our product team. We encourage you to share any additional details or suggestions with your dedicated Paycom support specialist.

Paycom fits all our needs for an HRIS system

Dec 21, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to manage once you learn the system. The reporting function works well. It is easy to create customized reports.

Support personnel are great! They are available to either do something for you themselves, or walk you through how to do it. Our support person and her team are easy to talk to, know their customers, and are good at coming up with solutions to questions or issues.

Cons: Manuals are written for somebody who already know how to use Paycom. Manuals need to be written from the perspective of somebody who has never used Paycom.

Vendor Response

by Paycom on December 22, 2017

Diana, thank you for the review. We're happy to read that you find the system easy to manage. If you ever need anything, please reach out to your Paycom specialist. We're here to partner with you.

Capterra-loader

Great customer service

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They are constantly making improvements to meet the clients needs. Each moth they send you reminders to review the new changes and have helpful tutorials or you can call your customer service rep to help you.

Cons: Sometimes the changes can bog you down if you don't keep up on the tutorials or revie the updates.

Overall: More time to do other tasks that I need to do.

Vendor Response

by Paycom on June 29, 2018

Elizabeth, thank you for the review! Our goal is to continue innovating forward on behalf of our clients. We also welcome and encourage you to share your ideas and suggestions with us - even if the feedback includes how we roll out updates - just contact your Paycom specialist! We look forward to hearing from you.

We implemented Paycom 11 months ago....so far we love it!

Aug 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: From the employees to our managers, to the systems admins we all agree the system is easy to use! I also love the fact that there is an instruction for just about every function in the system. Tis is super useful when training new supervisors/managers and staff.

Cons: I don't like the fact that the employee orgs are not readily available and built into the system. I see there is a new feature for this and I am currently working through the steps to activate this feature.

Overall: We utilize everything with the exception of the recruiting module...hopefully when our current ATS contract expires we will also move to use this module with Paycom as well.

Vendor Response

by Paycom on August 03, 2017

Thank you for the review! If you need any assistance setting up new features, please let your Paycom specialist know.

excellent -- great technology --it's like having a huge HR department

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use -- usable anywhere. We have used PAYCOM for more than nearly 20 years -- have never regretted it. We are a small non-profit and this service makes it easier for everyone from a small business to a large corporation.

Cons: The log-in process seems to trip new employees up and I am hoping it can go to facial recognition soon so that it is easier for employees and employers.

Vendor Response

by Paycom on June 28, 2018

Kari, thank you so much for the positive review and feedback. We did want to let you know that the Paycom mobile app does have a variety of quick login option such as the 4-digit PIN, fingerprint or facial recognition depending on your employees' device capability. Please let us know if you have any additional questions. We're here to help. Again, thank you so much for the review and your partnership. We look forward to another 20 years together!

Capterra-loader

PayCom was an excellent payroll upgrade for our company

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For our non-profit organization, this was a big upgrade from our previous system. I have found the system to be extremely easy to navigate when reviewing and approving hours and managing the information of employees I supervise, as well as with managing my own time off requests and paycheck information.

Cons: When requesting time off the system doesn't always seem to give an accurate estimate of the time that will be available by the requested date. I have had to manually total my own accrued time, and that of employees, to figure out if the vacation request is appropriate.

Overall: The software is very easy to navigate. Our management staff and our employees have been very satisfied overall.

Vendor Response

by Paycom on December 13, 2017

Lauren, Thank you for the review and for your feedback. We're happy to hear that your management staff and employees have been satisfied overall. Please connect with your Paycom specialist if you have any additional questions regarding accrued time. We look forward to connecting with you!

Implementation has been a nightmare!

May 18, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Implementation team is young and inexperienced to the real world. The system lay out was done incorrectly and now reports generated by system is absolutely useless to the company. The answer was you can write what you want yourself. There was no communication when set up was done with how information from system is generated to allow THE CUSTOMER the choice of layout. Now have to do manual reporting to government agencies that did not have to do prior. I feel like we have dealt with a used car salesman. Watch your invoice - we have had some major billing issues, and after 3 payroll runs the bill is still incorrect and I have been waiting for days for an explanation of the delay in correction.

Pros: Ease/order of entry. Employee Side Sample Paystub nice feature. Package is pleasing to the eye. Proceed with caution!

Cons: Lack of system ability to generate and distribute payroll reports automatically. All the hidden costs that are not included in original quote. Slow response to issues. Recommended Push Reporting to automate reporting. Failed to mention push reporting does not allow bi-weekly reporting - the payroll here is BI-WEEKLY! Can only generate reports daily, weekly or monthly.

Vendor Response

by Paycom on June 01, 2018

Kelly, the last thing we want is for your experience to be a nightmare. Our goal at Paycom is to be both a valued and trusted partner to your company. We¿ve shared your review and feedback with our management team and a member of our client support team will be reaching out to you. We want to resolve any questions or concerns you have as quickly as possible and look forward to the opportunity to connect with you. We appreciate you making us aware of your experience.

Capterra-loader

Paycom has helped tremendously!

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the Paycom app are only 2 of my favorite things about Paycom. Not only are all the Paycom tools at my fingertips, but its incredibly ease to use.

Cons: This system has really helped revolutionize the way we do things, dont really have any complaints. I appreciate that Paycom is always putting out improvements as well!

Overall: Our processed went from outdated to the future with Paycom.

Vendor Response

by Paycom on July 27, 2018

Lavar, thank you so much for the review and sharing your experience with Paycom. We're so happy to partner with your organization. Your user experience is important to us!

Paycom is one of the Best

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system provides a variety of HR management tools. The Payroll and Benefits functionality is easy to use and takes little effort. The documents section allows for complete paper trail and historical employment documentation at the click of a mouse.

Cons: I would like to see updated accrual processes within the system including more capability on the reporting side

Vendor Response

by Paycom on March 26, 2018

Carissa, thank you for the review and your feedback. We will be sure to share it with our product team and encourage you to reach out to your Paycom specialist regarding any other functionality or feature you would like to see. We look forward to connecting with you!

Paycom is a great product

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how everything is integrated with each other. Payroll is easy to process, reporting is easy and quick to get results. The EESS feature allows us to empower our employees.

Cons: We have had some service issues, outside of our current specialist. Due to the nature of our business, we have some development requests that had to be submitted that we are still waiting on.

Vendor Response

by Paycom on April 03, 2018

We appreciate the review and your feedback. Please reach out to your current Paycom specialist regarding your development requests. We'd like to learn more regarding how we can create a full 5-star experience for you and your organization. We look forward to hearing from you.

Wonderful payroll company

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Paycom offers everything that a business needs for HR, payroll, taxes and so much more.

Cons: There are a couple things that I can not do, like put in more than two hire dates. Sometimes we rehire someone more than twice and I have to create a custom field just to add more hire dates.

Overall: All you need is Paycom. This is a one stop shop for everything HR and Payroll and Accounting.

Vendor Response

by Paycom on March 27, 2018

Martha, thank you for the review! We are happy to be your one stop shop for everything HR, payroll and accounting. We appreciate your feedback and will share it with our product and development team. We encourage you connect with your Paycom specialist whenever you have an idea or feedback for our product! We welcome the input.

Capterra-loader

Effortless, easy to find and manipulate with the functions and features

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Available options to accomplish HR activities, covers the full compliment of necessary HR task needed to service the employees and company.

Cons: The pace at which things are updated and change can be a bit overwhelming, although this is good because things are always getting better!

Overall: A single integrated platform!

Vendor Response

by Paycom on February 02, 2018

Mike, thank you for the review! We value your feedback and partnership.

System overall

May 03, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: very broken - to process one transaction you may have to go thru multiple places to complete that task. basic payroll feature of arrears calculation is not available.

Pros: its a user friendly system but there are same flaws on data processing flow and navigation to complete transactions.

Cons: upgrades have caused problems instead of fixes on payroll and benefit side impacting employees checks.

Vendor Response

by Paycom on May 14, 2018

Darshna, we appreciate you bringing your experience to our attention. A member of our client support team will reach out to you regarding your questions and concerns. We strive to provide a 5-star experience and support to all of our clients. We look forward to working with you on a resolution.

Paycom provides a complete solution for payroll processing and more.

Feb 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Prior to Paycom, the process of calculating, withholding, paying, and filing payroll taxes was time consuming and stressful. Having Paycom manage payroll taxes lessens this burden and liability.

Cons: Paycom frequently evolves and enhances their product, so the user must stay updated with all features and functionality.

Overall: One specific area which Paycom has provided value to BIS is the Human Resources portion of the solution. Using modules like Talent Acquisition, Talent Management, and Human Resources, BIS has been able to revolutionize the HR Department and its processes.

Vendor Response

by Paycom on February 14, 2018

ReBecca, thank you for the review and sharing your Paycom experience. Please reach out to your Paycom specialist if you are not receiving regular emails about product updates. We want to make sure you're getting the information you need.

Comprehensive, user friendly software

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not just payroll software. So much more! Solves HR issues, sales force issues & more! Offers employees the ability to manage issues via software vs having to go through multiple person to person employee channels. Effective & user friendly!

Cons: Thoroughly satisfied! No complaints! Impresssed at how this company is always evolving to meet our needs.

Vendor Response

by Paycom on June 14, 2018

Thank you for the review and sharing your experience with Paycom. Our goal is to continue to impress you. Please let us know if there is anything you need or if you have any questions.

Paycom has a very easy approach to payroll software.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Keep up the good work. My job keeps getting easier all the time.

Pros: The ease in which I can maneuver between areas in the website. When I am doing payroll I know that everything will be correct. When we set up a new employee, it could not be easier. To navigate within the system I only have to select the area I need to see and that is exactly where I go.

Capterra-loader

Paycom was a great decision for us.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Paycom has completely eliminated the burden of dealing with payroll taxes. This has been a huge win. The HR tools have transformed us into a completely different organization. Implementation was really easy.

Cons: I'd like to have a single module instead of having to login to 2 different aplications for the user and client experience.

Vendor Response

by Paycom on June 28, 2018

Dan, thank you so much for sharing your experience with Paycom. We are so happy we could take the burden of dealing with payroll taxes from you. We appreciate your feedback regarding the login and will share it with our product team.

Paycom- an amazing payroll system

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to house all your information in one system, how user friendly the system is. Once our training was completed the employees required little help in the system. The Customer Service Team was very helpful. As a Manager the ability to track time off request was a great feature for me.

Cons: The only thing I would change would be the logins- As a manager I had to have two logins, one for Management and one as an Employee. It would be nice to be able to navigate under one login

Vendor Response

by Paycom on June 14, 2018

Theresa, thank you for the amazing review! Your feedback is important to us and we will share it with our product development team. If you ever have any questions or features you would like to see in the Paycom software, please let your Paycom specialist know. We look forward to hearing from you.

Excellent HRIS/Payroll Solution

Dec 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service is excellent. Modules are customizable and flexible for our business.

Cons: Some modules, performance management, for example, wouldn't work for the way our company does our performance reviews.

Overall: Our company implemented Paycom this past summer and it has made a world's difference for our HR department. The integrated onboarding solution alone has saved our HR department countless hours and the other modules we've implemented (i.e. benefits administration) have been great as well. The customer service that Paycom offers has also been impressive and a welcome change from what we were going through with our previous HRIS/payroll provider.

Vendor Response

by Paycom on June 27, 2017

Thank you for the review! We are happy to partner with you and welcome any feedback you may have to improve our products.

Easy to use!

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Straight forward information. Easy to use and figure out what to do as an employee. Looks nice, but is clean so there's no extra content. App is super useful. Love the login with thumbprint! Always improving, so it's good.

Cons: The Quick Punch needs some help to be even easier but I love that they added this feature. Lots of scrolling.

Overall: Makes clocking in and out easy since we use it every day all the time. Easily go find information about the company and personal info. Requesting PTO is easy and straightforward.

Vendor Response

by Paycom on July 17, 2018

Thank you for the review and feedback! We'll be happy to share it with our product development team.

I was the Payroll accountant

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of entry and adjusting the time of employees as many employees missed clocking in and out. usually about 30 times a month.

Cons: Really nothing I disliked about the software. I was frustrated with the webinars presented by Paycom as literally none of them worked when I tried to access them. UGH

Overall: No worry concerning taxes filings

Vendor Response

by Paycom on July 31, 2018

Thank you for the review and feedback. We're sorry you were frustrated with our webinars and would like to follow up. Please respond via Capterra or reach out to your Paycom specialist.

Paycom listen to what customers need in their business.

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly application and new enhancements and products introduced constantly to go along with the changes in the industry.

Cons: Time and attendance menu- like to see all hours/employees in one grid and ability to manage from there.

Overall: just being able to rate the pros and cons of the software and possibly positive changes will occur in the future for all

Vendor Response

by Paycom on February 02, 2018

Yvonne, thank you for the review and feedback. We will share it with our product team. Please don't hesitate to reach out to your Paycom specialist with any questions or feedback.

Functional, easy to maneuver, good product for the money

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is fairly quick to be updated. They release new updates on a quarterly, if not monthly, basis. Way better than ADP.

Cons: Paycom can be a little behind the times on the updates and features you see in other HRIS products. The built-in ATS integration wasn't good for us.

Vendor Response

by Paycom on February 02, 2018

Thank you for your review and feedback. We would like to encourage you to connect with your Paycom specialist regarding any questions you may have or regarding features you would like to see. We definitely would like to hear more from you!

Paycom offers a best in class human resources platform that improves efficiency, accuracy, documenta

Sep 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Payroll, employee management and efficiencies. Remote onboarding process and documentation management has been a great benefit.

Cons: There have been some problems with accounting system integration and user interface, but overall the experience has been very positive.

Overall: Payroll, employee management and efficiencies. Remote onboarding process and documentation management has been a great benefit.

Vendor Response

by Paycom on September 13, 2017

Thank you for your review! Please be sure to reach out to your Paycom specialist if you need any assistance. We're here for you.

Value + Technology Dominance

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Their Team methodically moved our company through on-boarding in what I consider record time. Their people are top notch from sales through go-live, and I can say our Team felt like we received white glove service.

Pros: This software package is complete, easy to use, and is topped off with excellent customer service! We are proud to be a customer.

Cons: The on-boarding process moved very quickly - we would have preferred to fill out forms online based on our timelines. I believe they do this now, so problem solved!

Capterra-loader

Outstanding.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Paycom's software is easy to use and their customer service is fantastic. There is always a live person there ready to answer all my questions. Having Paycom's service also helps me to perform my job more efficiently as I know payroll will always be done on time and accurately.

We have to allocate staff time across several revenue sources so that we invoice grantees and private funders according to the contracts issued. Labor Allocation allows us to this in a manner that saves me an incredible amount of time.

Cons: We are very pleased with Paycom products and service. At this time we cannot think of any dissatisfaction.

Vendor Response

by Paycom on June 14, 2018

Sherry, thank you for the detailed review regarding your experience with both the Paycom software and client support. Our goal is to be your partner of choice! Please reach out to us if you need anything.

We have been extremely pleased with the software's diverse functionality.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have enjoyed utilizing the hiring/on boarding process the software offers. This allows us to keep all employee files online and secure with Paycom. Performance reviews are always difficult not only to track but to evaluate once they are finished. This software simplifies the entire process and even has built in calculators based on those reviews to guide you to a new compensation for each employee. There are many other features we use, and we still don't use everything. This is a very robust product that I would highly recommend.

Vendor Response

by Paycom on July 13, 2017

Thank you for the review! Please let us know how we can continue to be a partner of choice for your organization.

This product still require a lot of manual proccessing

Sep 12, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The Customer support is on target. Affordability for non-profits. Training on the system is available when needed.

Cons: it needs more help with the system talking to each other. Example change a description in one part of the program it does not necessarily update throughout the entire program.

Great software for payroll

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is one of the easiest programs that I have come across for payroll management as well as other features such as monthly reviews

Cons: Sometimes it does not read your login and I find we have to reset them quite often even though we are typing in accurate information.

Overall: Great and easy to use

Vendor Response

by Paycom on April 19, 2018

Thank you for the review and feedback. We recommend downloading our mobile app to access Employee Self Service. Users can set up a PIN or biometric login which is both secure and faster for logging into the system.

Fantastic

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of operation, great support, many options on the operation tailored to our business. Always friendly tech support

Cons: No real cons. Great addition to our business operation. Our growth from 1 employee to 90 in less then 5 years would have been hard to control with out Paycom

Vendor Response

by Paycom on April 05, 2018

Chuck, thank you for the review. We're happy to be a valued partner to your organization.

Very user friendly! Customer service is great! The staff is always kind, friendly and knowledgeable!

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use. There's always a rep available if you have any questions. The staff is great!

Cons: The set-up process, in the beginning, seemed like it was somewhat lengthy, but it's completely worth it!

Vendor Response

by Paycom on September 21, 2017

Thank you for the review! Please let us know if we can assist you with anything.

Wonderful product I am highly recommending.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PayCom is an easy to use interface that works for every employee, from the least to the most computer-savvy.

Vendor Response

by Paycom on March 26, 2018

Thank you for the review!

I use Paycom on a daily basis for work and so far its a great tool

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like how Paycom keeps your log right on the main screen. It helsp to be abel to see when you clocked out so that you can ensure you are on the dot. I also love how it has the app and I can view all of my pay stubs or any other information I need on the go.

Cons: I don't like how if you have vacation time you cant take it in increments, although we are allowed to at work, it doesn't seem to allow you to take that on there. There are a few snags mainly with time off requests that makes Paycom tricky but besides that it is a great program to use.

Overall: daily time management tool which i enjoy

Vendor Response

by Paycom on June 14, 2018

We're glad to read that you believe Paycom is a great tool. That's our goal and we love that you are using the employee self-service mobile app. Thank you for the review and your feedback regarding vacation time. We will share it with our product development team.

A pretty good HR system

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to use the mobile app to complete many of the functions that are available on the webpage.

Cons: The mobile app lay is similar to the webpage. At times, it makes selecting menu items a bit difficult because its more for the size of a mouse instead of a finger.

Paycom has excellent customer service!

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Paycom is a total HR resource. Not only do they provide a great payroll product, but they offer solutions for benefits administration, COBRA, FMLA tracking, ATS for recruiting, on boarding and many other solutions. Its a great HR tool for any company size.

Great Alternative to ADP

Oct 03, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Benefits integration

Cons: nothing

Overall: This is a great alternative to ADP. It offers payroll, benefits, reviews, and covers the spectrum of employment life cycles. Its integration with our benefots administrator is particularly convenient. Starting up we had a fair share of glitches but their team was didoicated and committed to seeing us through to a successful implementation/. We are very pleased with the product and would recommend to other mid sized non-profit organizations.

Vendor Response

by Paycom on June 27, 2017

Thank you for the review! Please let us know if we can be of any assistance.

Paycom is all you expect it to be.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy for users to learn and use daily. The product works for all that I need it for- and I am sure there are even more things it can do for me.

Vendor Response

by Paycom on April 03, 2018

Thank you for the review! Please reach out to your Paycom specialist at anytime to learn more about how you can fully utilize the system. We look forward to hearing from you!

The features and functionality are great! The cloud-based software is very easy to use.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It keeps detailed records of payroll information as well as benefits. Our HR department has the capability to upload important documents that all employees can have access to.

Cons: When logged in, the program does not select today's date as the default date for when punching in working hours.

Vendor Response

by Paycom on September 13, 2017

Thank you for your review! We'll share your feedback with our product team. Please be sure to reach out to your Paycom specialist if you need any assistance.

Wonderful!

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Paycom software is easy to use/manage. They also have great customer service!! Paycom is also very supportive of us and our mission as an organization. Thank you!

Vendor Response

by Paycom on August 15, 2017

Meagan, Thank you for your review! If there is anything we can assist you with, please let us know.

Paycom has been invaluable to our business.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: By taking over the payroll function of our company, Paycom allows us to focus on our business and customers.

Cons: I have struggled with the reporting function. However, the customer service is exceptional and they will step in and help me whenever I ask.

Vendor Response

by Paycom on May 31, 2018

Julie, thank you for the review and feedback. We are happy you consider us to be a valued business partner. We'll have a member of our team reach out to you regarding the reporting function. We're here to help!

Excellent platform for payroll and benefits management

Aug 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Paycom is a very easy platform for administering/managing payroll, benefits, and year end tax forms. User can easily access paystubs, W2's, and benefits information via PC or their mobile app. User friendly for the entire team, and it has saved a lot of time when we process payroll each week. Integrates well with other applications as well.

Cons: Limited features in comparison to other software in this category. Also, the mobile app needs some improvement as it occasionally crashes.

Overall: My overall experience is very positive. As a user, I would highly recommend this software for any small to mid-size organizations.

Best HRIS!

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The customer service cannot be outdone! Having a dedicated representative gives Paycom an upper hand with customer service.

Cons: The biggest downside is that, as an admin, you could give yourself access to modules that you weren't privy to.

Vendor Response

by Paycom on July 27, 2018

Thank you for the review and feedback. We will share it with our product team. If you have any other details you would like to share, we encourage you to reach out to your Paycom specialist. We look forward to hearing from you.

Convenient

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most is about this software is that I can clock in on my tablet or cell phone when on the company premises. It works great for me and if I have a missed punch my supervisor can correct the mistake at that moment.

Overall: Keeps our work schedule more organized and available to the employee.

Vendor Response

by Paycom on December 21, 2017

Adela, thank you so much for the review. We're glad to hear that you find Employee Self Service a helpful and convenient tool.

we use Paycom for our employees to clock in and clock out. Paycom is how we submit our payroll.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Paycom is user-friendly. Technical support is fast and efficient! I've never been on hold with the company very long. When we did the setup they were very helpful and explained things in depth. Anytime I need any help processing or changing something they are always easy to get a hold of!

Cons: There's nothing I really don't like about Paycom. You can change passwords access payroll make any employee changes very easily.

Overall: Paycom will use for daily clock-in clock-out. It keeps track of our vacation time. Did you make any changes on there in regards to taxes and payroll.

Vendor Response

by Paycom on April 19, 2018

Marsha, thank you for the review! We're happy to have you as a partner. Please reach out to your Paycom specialist if you need anything or have any questions.

Horrible Experience with Paycom

Mar 19, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We are approximately 6 months into Paycom, and it is still not set up correctly. We have to fight and fight to get them to help us. We have been lied to, sold a product that could not be delivered, promised fabulous customer service (which has not been held to... nice people, but they cannot figure things out). Based on our experience, the only recommendation I would give to prospective customers is RUN from Paycom!

Pros: App is good for employees to make changes to their personal information, see punches, make punch change request, request PTO, etc.

Cons: Very faulty. Reports are not accurate. Random glitches. Does not work well with shift differentials. Cannot see how our system is set up. We find out things are not set up correctly when there are incorrect paychecks. During the first 4 months of running payrolls, it would leave a whole day's of hours off some time cards, others it would add 90+ hours! I would love to be paid 90 additional hours but... Implementation was horrible.

Vendor Response

by Paycom on April 05, 2018

Kristin, we sorry to read you are unhappy with your experience with us. Our team has appreciated the opportunity to talk with you and we look forward to continue to work together to resolve any questions and concerns you may have. We're committed to being a valuable partner to you and to your organization's success.

Paycom provides easy to use integrated HR and payroll functions

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very user friendly and provides great support. It has reduced the amount of time it takes to process payroll and has integrated with all of the other software systems we use. The time and attendance feature is very customizable and has allowed us to better track time at all of our sites.

Cons: The one thing that I like least about the software is that there is no pre notification for the direct deposits. While this makes the direct deposit active much quicker than waiting for notification, it also is essential that the information is correct.

Overall: Saved money and time in processing our payroll and all with additional functionality than our previous payroll software

Vendor Response

by Paycom on February 02, 2018

Janet, Thank you for the review and feedback. We will be sure to share it with our product team.

I use paycom daily to clock in and out of work. I also use it to request time off and view pay stubs

Jan 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is easy to use. You can easily see how to clock in and out of your shift and request time off.

Cons: I don't really like the look of it. I feel like it looks like an older program, but overall it serves it's purpose for what I use it for.

Vendor Response

by Paycom on January 17, 2018

Erica, thank you for the feedback. We hope you've also had the opportunity to download our mobile app which makes access to your employee information even easier. Please let us know what your 5-star experience looks like. We'll share your feedback with our product team. We've included the contact information of a member of our team in the response notification.

The Very Worst Platform for Managing Payroll and HRI

Mar 06, 2015
1/5
Overall

Comments: I have found Paycom representatives completely apathetic in their approach to customer service. Their lethargic responses (if they bother) to essential concerns and needs related to jurisdictional nuances around pay rules and time keeping is unacceptable. Their inability to customize their system to any jurisdiction outside of Texas (which has the simplest of labor laws) is epic. I wouldn't use them and my company will likely stop using them sooner than later. Lord, hasten the day!!!

Pros: None. They make big promises and put in ZERO effort.

Cons: Everything. From their inability to customize according to business needs, to their deplorable customer support.

Vendor Response

by Paycom on March 13, 2015

Philip, We appreciate you bringing this to light and have addressed your concerns internally with our supervisors and specialists. Your specialist has reached out to your organization to schedule additional trainings regarding our applicant tracking application. We pride ourselves on being a leader in customer service and will do whatever it takes to rectify the situation. For time keeping and pay rules, we are able to handle all jurisdictional nuances that arise. Because we have clients across the country and in an array of industries, our system is customizable to the individual needs of our clients. We are happy to assist further. Feel free to reach out to a payroll supervisor if any issues persist.

PayCom is very user-friendly and has fantastic customer support. High functionality.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: PayCom is very user-friendly and offers coding flexibility that is key for non-profit fund accounting. I also think they have a very comprehensive and intuitive reporting suite. Paycom is easy to navigate. The customer support services is great. There is always someone there to help when you call in. They are patient in explaining the solution you need for your question. Paycom is continues to update and improve both the payroll and HR platforms.

Cons: We don't use it to track upcoming vacations or planned PTO. We have found that Paycom is unwieldy in this regard.

Vendor Response

by Paycom on August 28, 2017

Emily, Thank you for review! If you need any assistance regarding tracking PTO or time-off requests, please contact your Paycom specialist. We're happy to assist!

Paycom

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Keeps track of everything: from vacation time to paystubs, W2 forms and employment opportunities within the company. Can access from any mobile device,

Cons: I have not seen this function implemented in our system yet, but would love to see the next level; where you can include training in the system, and the operator can access SOP's, SSOP's.

Promises a lot but still developing what actually works

Mar 20, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I think the idea is there, but they have a lot of fine tuning to make this a successful platform.

Pros: 1. Sales people were great at selling the Paycom system and capabilities! 2. Representatives were friendly

Cons: 1. They royally screwed up on W-2's for all employees outside of WA state. It was quite the debacle and took way too long to correct. Such a sensitive payroll area to get incorrect, that was very distressing for too many of our employees. 2. System was frequently down 3. Cash Requirements and Tax info not available during payroll pre-processing 4. No notifications when reports are ready - must continually refresh or revisit 5. Implementation process was not smooth - many tax account set-up errors, leading to filing errors that in turn took a long time to get corrected 6. Cost is VERY high and does not accurately reflect the level of service or system capabilities

Vendor Response

by Paycom on April 05, 2018

Avienne, we appreciate your feedback and regret that you have not had a 5-star experience with Paycom. We're committed to being a valuable partner to our clients and to continuous improvement and innovation. Your feedback is important and will be shared with members of our management and leadership team.

Great Payroll Program!

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to put in hours, time and millage as an employee. I am also able to keep track of all my information from my employer.

Cons: There is nothing really negative to say about Paycom.

Overall: I am a daily user of this product and have never had a problem. It allows me to add my hours from anywhere using the mobile app. This has helped me so much in keeping up on hours worked.

Friendly service, lots of training and self-help resources if you get stuck

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use (for administrators and employees), Easy to add features and implement full life cycle for candidates to employees

Cons: Transition was lengthy from old system to new system because of the amount of verifying information. It is something you only do once during implementation and there isn't an easier way to confirm all the data that was tranfered.

Overall: We utilize it for benefits administration, payroll, annual reviews, action forms, and org chart.

Vendor Response

by Paycom on July 18, 2017

Thank you for the review and feedback. We're happy you find the system easy to use!

Capterra-loader

Great for Managing Employee Payroll, Benefits & PTO

Jul 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: The product is very simple and easy to use. I like that I'm able to easily navigate from my paystubs, to submitted/view PTO and my benefits. I've used several other products like this and I feel like Paycom's has been the easiest to navigate. When you sign in, it takes you right to a menu page that takes over the entire screen - which is great!

Cons: The only con I have is that my username is a long random string of letters and numbers - I would love to be able to manually update it in my profile section so it's easier to remember (and maybe there is a way, I just haven't found it yet).

Overall: With this product, I am able to manage my benefits, PTO and paystubs. It's extremely easy to use!

Vendor Response

by Paycom on July 27, 2018

Jenna, thank you for the review and feedback with us. We will share it with our development team. You can also reach out to your HR/payroll team about switching your user id to an email. Your input is important to us and we're so happy to hear that you find the Paycom system the easiest to navigate.

Employee Friendly

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We recently became a Paycom client and have loved the employee friendly aspect of the system. Our employees can navigate through the system with ease. Software capabilities are excellent and have streamlined many processes. Our support is quick to respond to questions and concerns

Cons: Nothing comes to mind. Transition was fairly easy. Software transitions seem to always have their glitches but when we did the support team from Paycom was quick to assist.

You get what you pay for

Jul 24, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The employee self serve is easy to navigate however module not offered in other languages as promised.

Cons: Over promised and under performed. You definitely get what you pay for. I would never recommend this HRIS system to anyone. It is inexpensive but we've had several issues with Health insurance, Cobra 401(K). It's not worth the headache. The ONLY way I would recommend is if a company needs a BASIC HR system for time keeping and running basic labor reports.

Vendor Response

by Paycom on August 09, 2018

Celia, we¿re disappointed that you are not completely satisfied with your experience with us and appreciate you bringing these concerns to our attention. A member of our client support team will connect with you to address your feedback. We look forward to the opportunity to work with you to resolve any concerns you may have.

Looking for new vendor

Jun 15, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Paycom is very easy of use for employees' self-service of benefit selection. Employees are able to retrieve paystub and historical tax documents.

Cons: Customer service and issue resolution has been extremely disappointing. File feeds were corrupted and took about 5 months to fix.

Vendor Response

by Paycom on July 08, 2017

We¿re committed to our clients¿ success and want to ensure they receive the support they need. We appreciate that we¿ve been able to connect with your organization to work through any challenges they may be experiencing. Please let me know if you have any questions. Thank you.

Excellent Payroll Tool

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoyed working in this system. It was very intuitive and you were able to do most things without the assistance of customer service. The great thing was that when you did need customer service though you had a dedicated rep who really knew your account

Cons: The only con I ever experience was with tracking PTO. It wasn't with just general tracking but it was always a big headache with roll over hours. The customer service team was ready to help in anyway possible though.

Paycom software very is easy to use and staff is great for support

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy the software is to use and the time and money it has saved my payroll department on doing payroll, payroll taxes

Good product with Poor Service

Jul 27, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: As far as the routing payroll, payroll tax, etc. functions, Paycom is as competent as any of the other software out there. The reports are clean and easy to read. Processing is fairly quick and painless.

Cons: The service from this company is horrendous. Even when we reached out to add enhancements, they did not respond promptly. When searching for a new HRIS platform, we inquired as to their product, but they did not even show any interest in presenting to us. Poor.

Vendor Response

by Paycom on July 31, 2018

We're sorry to hear you were not happy with your experience with Paycom. We'd like to invite you to reach out to your Paycom specialist to discuss these issues or update your review so we can follow up directly.

Easy to use

May 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it allows you to run reports needed from payroll to current employee list to just about anything you need. I also like how it is easy to navigate around.

Cons: There is nothing at this time that I can think about that I do not like.

Vendor Response

by Paycom on June 14, 2018

Crystal, thank you for the review. Please let us know if you need anything or have questions.

Paycom can change to positive the way to work in the most valuable resource of the companies ...

Aug 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: With Paycom, processing payroll is an easier task. automates the processes of recruitment and selection. easy to find candidates, follow up, hire and fill vacancies faster and very simple. "the module of extra benefits is great .. good document management support and / or customer service is of the best...

Cons: the learning curve, the implementation, the basic configuration is very long, intense and delicate, ... definitely the access can be improved (More simple). The reports are not very representative and lacking in customization, the UI / UX experience is not the best, difficulty moving through the system.

Looks good; not as many capabilities as presented

Jun 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: electronic checklists for onboarding
intuitive self service portal for end users
push reporting
applicant tracking transfer to employee record

Cons: Customer support are not at expert level.
Inability to remove inaccurate data
limitations with reporting

Vendor Response

by Paycom on July 12, 2017

Morgan, we appreciate the feedback and will have a member of our team reach out to you. We¿re committed to client success and want to ensure your organization is receiving the maximum value from our solutions.

Makes my life super easy. Payroll has never been easier.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Had an employee needing a pay stub and was able to get them on paycom website log in and retreats pay stubs within minuets. Honestly the site makes it easy to navigate and manage payroll for my company.

Vendor Response

by Paycom on January 17, 2018

Thank you for the review! We're happy that we've made life easier.

Paycom is great tool to keep track of all HR and payroll

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the software is very user-friendly and has almost every tool you need available. from employment verification to benefits.

Cons: the reports sometimes take a bit longer than usual. but other than that, it's a great program to use.

Vendor Response

by Paycom on July 18, 2017

Thank you for the review and the feedback.

The software is user friendly and an excellent product for any organization

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that they have excellent customer service and are always available to help. You can always reach someone and get an answer when you need it. The report writing function is user friendly and easy to use.

Cons: I am not sure there is much I can say that I ldo not like about the software other than it should be easier to make an employee inactive in the system so they do not appear in listings.

Vendor Response

by Paycom on June 28, 2018

Sarah, thank you for the positive review and feedback. We will be sure to share it with our product development team. Please reach out to your Paycom specialist if you need anything!