# Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paycom the right Workforce Management solution for you? Explore 1271 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1271) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of Paycom Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Intuitive and simple interface 92% positive reviews out of 279 Most reviewers describe ease of use as a major benefit, saving time with clear, accessible tools and workflows. Frequent glitches and inconsistencies 58% negative reviews out of 178 Some reviewers describe bugs and issues like unexpected disconnections, confusing updates, and system errors disrupting daily operations. Pete S Finance, 51 - 200 employees. "The solution is another Band-Aid and patch work. After we were rushed to go live even though we were not ready, we ran into constant problems. " Straightforward system navigation 90% positive reviews out of 109 Most reviewers report navigation is intuitive, allowing users of all experience levels to find features quickly. CHRISTINE M Human Resource Assistant, 51 - 200 employees. "I have worked in HR for many years and worked within many programs and paycom by far has been the easiet to implement and navigate." Cumbersome login and security steps 73% negative reviews out of 82 Most reviewers indicate security and access control require frequent password changes and multiple authentication steps, causing frustration. Francesco G Instructor, 11 - 50 employees. "The app on iPhone can be slow, passwords need to be reset every 6 weeks, and you get timed out if away on the app for too long even though it is open." Comprehensive HR process platform 95% positive reviews out of 59 Most reviewers indicate HR management centralizes payroll, benefits, and employee data, streamlining administrative tasks efficiently. Meredith J Payroll and Benefits Administrator, 1,001 - 5,000 employees. "Their robust suite of products covers a wide range of HR and payroll needs, allowing for streamlined processes within a single platform." Complex punch correction process 53% negative reviews out of 38 Some reviewers find punch management confusing, with difficult correction requests and unintuitive workflows for time entry adjustments. Jennifer P Case manager, 51 - 200 employees. "There is struggles with getting the time punch change requests to update on both the employee and supervisors screens." ## Showing most helpful reviews Showing 1-25 of 1271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher D. Director of People and Culture Retail Used the software for: 2+ years ### "Paycom makes my small HR team better!" July 10, 2025 5.0 Outstanding - implementation was thorough and supported. The training we received set us up for success. And the system is easy to use! Pros Ease of implementation and use! The reporting feature is robust, and the Personnel Action Forms make employee changes so easy! Cons The entire system works well for my needs. I haven't found a feature yet that I don't like. I haven't incorporated every feature yet, but everything is great so far. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom has all the features we currently need, but is also easily scalable to meet the needs of our growing company over the coming years. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Needed one system for all our regular functions. Plus needed better reporting. Review Source Response from Paycom July 14, 2025 Christopher, we're thrilled to hear that Paycom has empowered your small HR team to work more efficiently and effectively, helping you stay focused on what matters most. As a comprehensive single software, our solution is designed to simplify HR, payroll and talent management for small businesses like yours, freeing up time and resources to tackle more strategic initiatives. We're proud to be a trusted partner for small businesses, providing the scalability and flexibility you need to thrive. TB Tracey B. Payroll Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Best HRIS software." April 2, 2026 5.0 From implementation to utilizing 24/7 the overall experience has been favorable and I would highly recommend this software. Pros The HRIS software is above and beyond any others. The all-in-one platform has increased efficiency within the HR and Payroll departments and overall operational efficiency. It has been an asset to our core functions within those departments. Additionally, Paycom's customer service exceeds expectations. Cons The time consuming in-depth and methodical implementation was a comprehensive process but very much needed for a smooth transition. The con of implementation resulted in a pro due to efficiency and automation, compliance and data security, enhanced onboarding, and employee engagement. Alternatives considered [Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Reason for choosing Paycom Overall features, functionality, and customer reviews. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Unsatisfied with Paycor functionality and reports. Review Source Response from Paycom April 6, 2026 Thank you for the wonderful review and recommendation, Tracey! We’re glad to hear our HRIS software has driven greater efficiency across your HR and payroll operations and that your dedicated support specialist has exceeded your expectations. It’s great to know the implementation laid a strong foundation for long‑term automation, compliance and employee engagement. JC Jeanine C. HR Payroll Coordinator Leisure, Travel & Tourism Used the software for: 6-12 months ### "Mission Ridge Review" April 10, 2026 3.0 I have been in my role and using for about 9 months and feel like I have an overall good sense of how to utilize the key features. I am often overwhelmed by the amount of features and regularly unsure of what each function does. I think Paycom is capable of doing all of the tasks I want it too but I have no idea how to make changes to get to that point. Pros I love having the ability to access most features from my phone. The team is also very responsive although sometimes don't always have a quick answer, it is pretty easy to get in touch with a representative. Cons It is incredibly challenging to figure out where/how to make changes to certain things. Or seems to be multiple locations to make changes that are very similar. A good example is adding a pay code to a specific employee, often times we need to go to the employees profile to see what labor allocation profile they are in, then go to the labor allocation profiles and either create a new one or find an existing one that allows the correct access, then go back to the employees profile to change it to this and then also edit the user access profile for the manager to be able to see this employee. It is just a lot of steps for simple procedures. This is just one example but feel similar about other features. Alternatives considered [TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing Paycom I was not a part of the decision making process. The company decided to switch to before I began. Review Source Response from Paycom April 20, 2026 Thank you for sharing your experience, Jeanine. Paycom offers comprehensive and flexible modules supported by knowledgeable specialists who are available to help clients navigate and optimize the software. We welcome you to share additional details at feedback@paycomonline.com so we can address your concerns directly. SC Sophie C. HR Manager Gambling & Casinos Used the software for: 2+ years ### "My take on paycom" February 26, 2026 4.0 After our account was accurately set up, was a little easier to use. Needs a better set up process and training. Pros Ease of use, onboarding, recruitment, reporting, ask here, payroll process Cons When we first started, customer service and the communication and set up process was a bad start. too many representatives changing so often. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Cost, we have sister properties and got a discount to add all. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Cost, we have sister properties and got a discount to add all. Review Source Response from Paycom March 2, 2026 Thank you for sharing your experience, Sophie! We’re glad to hear we’ve been able to support your team with onboarding, recruiting, reporting, payroll and day‑to‑day needs as you’ve implemented into the platform. We appreciate your partnership and your recommendation as you continue working with Paycom. KR Kyle R. Assistant Controller Hospitality Used the software for: 2+ years ### "Paycom: Great Software and Excellent Support" May 14, 2026 5.0 Overall, my experience with has been very positive. The software is user-friendly, easy to navigate, and continues to improve with helpful features like IWant. Their customer service team is excellent and always quick to provide answers and support when needed. I also really value the relationship aspect of their service. Their traveling field agent visits us about every quarter to provide trainings, check in with our team, and discuss ways we can continue improving our processes. That level of support and communication has made working with Paycom a great experience overall. Pros What I like most about is how user-friendly the software is. It’s very easy to navigate and find what you need. The new IWant feature has also been very helpful because employees can ask their own questions instead of always coming to me as the payroll admin. I also really appreciate their customer service team. They always respond quickly and are very helpful whenever I have questions. Cons One thing I like least about is that some features can take time to learn when they are first introduced or updated. However, they do a great job providing training sessions and resources for new features, which makes the transition much easier and helps users get comfortable quickly. Switched from [Gatekeeper](https://www.capterra.com/p/145449/Gatekeeper/) The user functionality was lacking in our old payroll software. had better features for the price Review Source Response from Paycom May 19, 2026 Thank you for your 5-star review, Kyle. It’s great to hear that Paycom’s ease of use, along with tools like IWant™, help streamline day-to-day work and give employees more control over their data. We also appreciate your recognition of your dedicated support specialist and their ongoing commitment to your team’s long-term success. RC Raquel C. Payroll Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great System" May 14, 2026 4.0 Very good. We have utilized more modules within the last year and learned so much. Many of the modules have really made things run more efficiently. Pros Easy navigation for managers and employees. Training is offered to managers if needed. Customer support is a live person that answers. Cons Sometimes not notified if an update has happened and it changes things for us on our screen or procedure. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Did not like ADP at all. No customer service and system was not accurate on reporting. Review Source Response from Paycom May 19, 2026 Thank you for your feedback, Raquel. It’s great to hear that our platform’s ease of use and expanded modules are helping drive more efficiency across your team, along with the value of having responsive, dedicated support.  KL Kris L. Director of Human Resources Retail Used the software for: 2+ years ### "Why go with the rest when you can get the best?!" May 14, 2026 5.0 I feel heard and treated with respect. Development recommendations are genuinely considered. They check in periodically to make sure you are getting your full value from the system and review best practices. Pros Everytime you turn around, is developing something new. Innovation is their middle name! And could we please give our client rep, \[sensitive content hidden\], a round of applause?! She is like a dog with a bone and chews on an issue until there is nothing left to chew on. Cons Some things don’t integrate. For instance, in payroll, there are 3-4 fields indicating whether an EE is hourly or salary. Switched from [Account Ability](https://www.capterra.com/p/154484/Account-Ability/) We needed more functionality and our company was becoming too big for what they could do. Review Source Response from Paycom May 19, 2026 Kris, thank you for sharing that you feel supported and valued and that your feedback is being taken seriously. That kind of partnership is what we strive for. We’re also glad the ongoing innovation and proactive check-ins are helping you get more out of the system, and that your dedicated specialist is making a meaningful impact along the way. TP Tabitha P. Director of People and Culture Construction Used the software for: 2+ years ### "Top Notch Service" May 14, 2026 5.0 I love working with and would recommend to anyone looking for a new platform. I have been a customer for 11 years and wouldn’t choose another service provider. Pros I have used many other payroll platforms and ’s customer service is top notch! They are always available when I need them and are experienced enough to solve my issues quickly. Cons Building the performance reviews require multiple layers to get to the final product. If you have a complicated review, that are different for each position, the platform is not user friendly. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Used in the past and knew how amazing the customer service was. Review Source Response from Paycom May 19, 2026 Thanks for your feedback, Tabitha. It’s great to hear that Paycom’s ease of use and dedicated support model have made such a strong impact over your 11 years with Paycom. We’re glad your dedicated specialist continues to deliver quick, knowledgeable support when you need it. AS Amy S. Teammate Resources Director Retail Used the software for: 1-2 years ### "Easy to use time saver!" May 8, 2026 5.0 has made my life as an HR manager so much easier. Payroll only takes moments now instead of hours. Nearly anything I want to accomplish in my position can be done in one place now! It's also allowed me to delegate tasks back to our supervisors, as they can access everything they need on their end as well through the app. Pros Everything on is quick and easy to do. Since the program uses one code for everything, it's very streamline and intuitive. I've tried other payroll providers in the past that were difficult to navigate and each task involved opening multiple windows. We were able to replace several programs with only Paycom. The app is a great resource, and our managers can use it on the fly in the field. They also have amazing customer service, when I do need help they respond right away, and offer advice and guidance on how to use the tools. Cons There's honestly very little I don't like, but one that that was tricky is it's VERY customizable. There are features that I was slower to use because there was a bit of work up front to make them do what I wanted. Once you put the time in to set it up though, it save so much time in the long run having your processes automated. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paycom I could tell that the features in would better meet our needs. I also really liked the sales rep we worked with, it felt like they really cared about what we wanted! Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Paylocity was very difficult to use. Nothing felt "connected" and payroll was taking me at nearly 10 hours to complete. It was also lacking talent management and onboarding features that we needed, and couldn't be tailored to our needs. Review Source Response from Paycom May 14, 2026 We appreciate your 5-star review, Amy! We’re glad Paycom helps streamline your workload and makes payroll faster and more efficient. It’s great to hear how our single-database architecture and the Paycom mobile app give your team more flexibility and control while keeping everything connected in one place. Tony S. President Construction Used the software for: 1-2 years ### "Expensive, Overcomplicated Platform That Increased Work and Cost" January 31, 2026 1.0 Bad, we thought it would save us time and money and boy was i wrong, it cost more per payroll not to mention how much more team member time thad to go into simple payroll processing each week. Pros The support was adequate, but it had to be becasue you will need a lot of support with this platform Cons The most overly complicated, bloated and poor designed platform I have every used. Right from the start we realied we had made a mistake and it was too late. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Thought we would save money and time, but after we switch (and it's on me I did not do enough research) we realized we had made a mistake Review Source Response from Paycom February 11, 2026 At Paycom, we aim to empower our clients with the tools and resources they need to succeed and we're disappointed this wasn't your experience. We encourage you to reach out to us at feedback@paycomonline.com, so we can look into this further. We're confident that our software can meet the diverse needs of businesses like yours. KS Karen S. Payroll Analyst Hospital & Health Care Used the software for: 2+ years ### "Paycom-A Leader in Innovation" March 2, 2026 5.0 It has rough at first, but it has gotten better with learning the software and teaching others how to use it. It is a great product. Pros I like that employees can clock in and out with ease on their phones, make corrections to their time, manage tax changes, direct deposit changes, and personal information changes. Also, I like that we can go through webinar trainings of the new product features every month. Cons I felt that the initial implementation was done so quick that we had a lot of trial and error before understanding some of the components of the software. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) We made the switch because the UKG software was sunsetting and we needed to get a new HRMS software. Review Source Response from Paycom March 5, 2026 Thank you for your 5-star review, Karen! We’re glad to hear Paycom’s innovative features, mobile app and Employee Self-Service® tools have made a positive impact for your team. It’s also great to know that our client webinars and training resources continue to support learning and long‑term success with our software. PC Pam C. VP of Human Resources Logistics and Supply Chain Used the software for: 2+ years ### "Paycom Review" March 13, 2026 5.0 My overall experience for the past 15 years has been excellent. Great customer service and now with AI, even better! Pros I like most everything about , including how it functions, the ESS, and all the government/compliance offerings, learning, background screenings, tax credits, the ease of payroll, benefits administration, expense management, E-Verify, COBRA, ACA, various reports, etc. Cons There is anything that I don't like in , as it works well with our company and we get everything we need in one place. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom The main reason was because had its own timeclocks and they were not outsourced. Switched from [ezLaborManager](https://www.capterra.com/p/212443/EzLaborManager/) This portal was a better match for us for what we needed, and then slowly added more modules as time went on Review Source Response from Paycom March 17, 2026 Thank you for sharing your experience and for being a longtime Paycom client! We’re glad our single software continues to support your payroll, compliance and workforce needs while keeping everything in one database. It’s exciting to hear how our continued innovation, including features like IWant™, our command-driven AI engine, is adding even more value to your experience. MR Melissa R. Senior Accounintg Manager Non-Profit Organization Management Used the software for: 2+ years ### "Generally Pleased" April 6, 2026 4.0 Overall, I think it is competitive platform and we're generally pleased with the functionality of it. Pros I don't think we've ever had any technical issues with it, and it works well. Our account manager is responsive. Some of the updates have been convenient, such as the ACH return tracker. Cons The design changes that have been made in the past few years have all been horrible. I suppose they are to make it more mobile friendly, but it causes so much more scrolling on the desktop versions. I find it hard to believe that HR and payroll personnel are using their phones to work instead of their computers. The fees are outrageous for past quarter corrections. The enrollments reports are lacking, and it would be nice to be able to pull data from multiple payrolls into a pivot table with a single report. I wish the interface was designed a bit better - some of the more used pages are hard to find in not intuitive places. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom It met all of our HR needs and had better reporting. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) We used Microsoft Great Plains before, but it's not available as an option. We needed a more robust HR system, and Great Plains was being phased out. Review Source Response from Paycom April 14, 2026 Thank you for sharing your feedback, Melissa! We’re glad to hear that our software has been reliable for your team and that your dedicated specialist is responsive and helpful when questions arise. We also appreciate you calling out the product innovations that have added value, and we encourage you to share additional thoughts with your dedicated specialist or by emailing us at feedback@paycomonline.com. Client feedback like yours is important, and we’re grateful you took the time to share. JM Jillian M. HR Medical Practice Used the software for: 2+ years ### "Hit or Miss with Support, Easy Payroll. Take time to Implement" April 9, 2026 4.0 A mixed bag. The last 6 months or so with our new support team has definitely been great though. I wish it could have been this way all along. Overall though, I don’t know if I’d choose in a line up again. Implementation seemed to go great but you don’t really know what was missed until you’re in the system. Do not rush that process. And do the trainings. Make sure you know what you are doing before you go live, and check EARLY to make sure data was transferred correctly, and there aren’t accrual issues. They do offer a lot of support options, and again it’s easily accessible. So if this is important to you, you will get it with Paycom. Pros overall is a good system. When implemented correctly, and when you purchase all modules it functions decently well. Payroll is quite easy with th timekeeping module in place. Cons your support team makes all the difference right along with who implements you. Our current support team is great. Before there were several issues and it rooted back to implementation. While support was always easy to get ahold of, there was a disconnect between myself and our assigned rep for awhile. They made it very challenging to get our rep reassigned. There seems to be challenges with having accrual limits stop at a set yearly amount when you also allow people to earn PTO when they work overtime. This is very strange to me but they never resolved this issue for us. I do not like the price per payroll set up. But it isn’t very much to run a payroll off cycle either. Alternatives considered [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom I’m not sure why the Hr director chose what she did. I believe price was a factor. Switched from [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/) APS was a dinosaur system. Very outdated, not intuitive, and clunky. was way better than them. Review Source Response from Paycom April 14, 2026 Thank you for sharing your experience, Jillian. Our specialists are trained, accessible and committed to supporting clients throughout their partnership with Paycom, and we’re glad that level of service is reflected in your experience. We’re proud to offer innovative software backed by knowledgeable, responsive support, especially compared to more outdated systems. RP Rose P. Human Resources Manager Recreational Facilities and Services Used the software for: 1-2 years ### "From Paper Processes to Paycom" April 9, 2026 5.0 Very positive, we've been supported at every steps of the process. We're a year and half post implementation and still learning, but this has been a huge improvement for our organization. Pros Customer support Ease of use Data - we have exponentially more information at our fingertips in comparison to our prior paper processes. This allows us to act using real-time information and be more strategic. Cons Honestly, no major complaints here. If I'm being picky, I'd like to change the home page tiles and move them around to access my favorites quicker. Instead of i want up top, I'd rather jump to employee changes. Alternatives considered [Netchex](https://www.capterra.com/p/162115/Netchex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom The price, functionality, and customer service. Switched from [CCC ONE](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/) They were becoming obsolete and we had to switch. Review Source Response from Paycom April 14, 2026 Thank you for your 5-star review, Rose! We’re glad our HR and payroll software has helped replace manual workflows with a more efficient, strategic approach, well beyond the implementation phase. Supporting your continued growth with strong service and automated processes is exactly what we aim to deliver. SS Susan S. Benefit Specialist Human Resources Used the software for: Less than 6 months ### "Streamlined Benefits Administration with a Learning Curve" April 23, 2026 4.0 As a Benefits Specialist, my experience with has been largely positive. The platform excels in centralizing HR and benefits administration, which drives efficiency and supports compliance efforts. However, there is a learning curve for both administrators and employees, and reporting capabilities could be more flexible. Overall, Paycom is a strong solution for organizations seeking a unified HR system, provided there is adequate training and internal support to maximize its capabilities. Pros Our specialist offers excellent customer service and is responsive anytime we reach out with questions. Employee Self-Service Functionality: Paycom empowers employees to manage their own benefit elections, updates, and payroll details, which significantly reduces administrative workload and improves data accuracy. All-in-One Platform: The integration of payroll, benefits administration, and HR functions into a single system streamlines processes and minimizes the need for multiple systems or manual reconciliation. Cons User Interface Complexity: While robust, the system can feel unintuitive at times, particularly for new users or employees navigating benefit elections without guidance. Limited Flexibility in Reporting: Custom reporting for benefits and compliance tracking can require workarounds or additional time to configure effectively. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom I wasn't present for this decision when it was made. Review Source Response from Paycom April 27, 2026 Susan, thank you for sharing your experience with Paycom. We’re glad to hear you find the system easy to navigate and that it’s helping streamline processes like rehiring seasonal employees and optimizing position seats. We encourage you to share more about your reporting needs with your dedicated specialist, as we are committed to help better support your workflows. Thank you again for your feedback. VR Verified Reviewer Department Manager Hospital & Health Care Used the software for: 2+ years ### "Paycom-Next step" December 26, 2025 5.0 Currently using for payroll, HR, Benefits, reviews, one on ones-It has improved our processes, making it easy to use for the management team and the staff. Each year we add on something new, we are now completely paperless for our entire HR/payroll/Performance review process. Pros Our platform is designed for ease of use, ensuring that staff can quickly navigate and operate it with minimal training. Its intuitive interface and streamlined functionality make it accessible for users of varying technical skill levels. With all features integrated into a single platform, staff can efficiently manage tasks, collaborate, and access essential tools without the need to switch between multiple systems. This centralized approach improves workflow efficiency, reduces the likelihood of errors, and allows for a more cohesive and productive work environment. Overall, the platform enhances both user experience and operational effectiveness. Cons Currently, goals are not automatically linked or updated during one-on-one meetings or performance reviews. This disconnect can create inefficiencies and confusion, as progress on objectives may not be accurately tracked or discussed in real time. Without seamless integration between goal-setting and feedback sessions, employees and managers may miss opportunities to align on priorities, address challenges, or make necessary adjustments. This lack of synchronization hinders the overall effectiveness of goal management, reducing the ability to evaluate progress consistently and ensure goals are being met. A more integrated system would streamline this process and enhance communication between teams. Switched from [Paymo](https://www.capterra.com/p/137033/Paymo/) The system we previously utilized was highly manual and outdated, requiring significant time and effort for basic tasks. This antiquated approach often led to inefficiencies, increased risk of errors, and a greater administrative burden. The lack of automation and integration made processes slower and more prone to oversight, hindering overall productivity. In contrast, our current system provides a more modern, efficient solution, streamlining workflows and ensuring greater accuracy. This transition to a more advanced platform has significantly improved our operational efficiency and reduced the time spent on manual tasks, allowing us to focus on more strategic initiatives. Review Source Response from Paycom January 27, 2026 We're pleased to hear that Paycom has simplified your HR, payroll and performance management processes, enabling your organization to become completely paperless. In contrast to the manual and outdated system you previously used, our comprehensive software has provided a more modern, efficient and automated solution, allowing you to focus on strategic initiatives rather than administrative tasks. By choosing Paycom, you've gained a more unified and connected approach to managing your workforce, and we're committed to continuing to innovate and support your organization's growth. CA Celina A. Vice President of Human Resources Hospitality Used the software for: 2+ years ### "Easy Breeze " April 23, 2026 5.0 I have been working with for more than 7 years and love it. I understand the portal easily without getting lost. When I make changes to a staff member I do not have to worry to make changes in different areas. Payroll is a breeze, and their support team is always helpful. Pros It's a one stop shop, with wonderful customer service. The portal is easy to navigate and understand. They constantly are trying to do enhancements that help, plus they listen to customer suggestions. Cons Sometimes the site is a little slow but gets corrected quickly. I wish we could talk directly to tax experts. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP is too complicated and takes more time to work on. Review Source Response from Paycom April 28, 2026 Celina, we are thrilled that Paycom's single database, intuitive modules and world-class service has made such a strong impact on your organization. Thank you for taking the time to leave a review! CS Clifton S. HR Service Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Paycom is 5 stars" April 29, 2026 5.0 The overall experience has been amazing with all of the up and downs, has been there to assist along the way , making things easier. Pros The team has been extremely responsive, supportive, and knowledgeable throughout the process. We’ve appreciated the user-friendly platform, the streamlined onboarding experience, and the ability to manage multiple HR and payroll functions in one system. The customer service and ongoing support from the team have also been a major positive for our organization. Cons At this time, we have not experienced any major issues with or the support provided so far. Paycom is great! Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Was not built for a fast growing company and system was outdated. Review Source Response from Paycom May 8, 2026 Thank you for the 5-star review, Clifton! We’re glad to hear your dedicated specialist responsiveness and support made a meaningful impact, and that our software's user-friendly design and streamlined onboarding helped simplify your processes. It’s great to know that having HR and payroll all in one single software is delivering real value for your organization. KN Krystyna N. Talent Acquisition and Benefits Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Paycom Feedback" February 26, 2026 5.0 Overall, I just love it! The system, the company and the support that me and my team gets is very valuable! Pros Most I like is my representative, \[sensitive content hidden\], who is always available, very knowledgeable, very patient and kind. This makes my work so easy when I have a support from person like him! Second, it's how it looks (bright and colorful) and the way everything is set up, that is usually very easy to use. I also like that is adaptive and always ready to listen to our feedback and make update/changes based on our needs. Cons Though I do really appreciate they constantly develops and improves everything in their system, I wish that new features were simply added to existing once versus very often the hole section can be changed so much that is hard to find something again especially if you do not use something very often by the time you need to use it again it can look completely different or in a very different spot and then you spend too much time trying to find something that could be done fast and easy. Review Source Response from Paycom March 5, 2026 Thank you for the 5-star review, Krystyna! We’re thrilled to hear how much you value your dedicated specialist and the way Paycom continues to innovate based on client feedback. As new features roll out, tools like IWant™ can be especially helpful for quickly finding what you need and simplifying navigation, so your team can stay efficient and confident in the system. CG Carolyn G. Director of Finance and Accounting Non-Profit Organization Management Used the software for: 2+ years ### "Paycom - A Valuable All-in-one System" April 2, 2026 5.0 One of ’s biggest strengths is its employee‑driven approach. Employees are responsible for entering and updating their own information, which minimizes errors and cuts down on routine administrative tasks for HR. The payroll system is dependable, and real‑time data updates allow me to confidently process payroll and run reports without needing to reconcile information across multiple systems. Compliance tools and audit support are also helpful for ensuring accuracy and meeting regulatory requirements. From an administrative standpoint, Paycom’s reporting features are strong, and having a dedicated account representative makes issue resolution more efficient. Overall, Paycom is a solid solution for HR teams that prioritize accuracy, compliance, and process standardization. It works especially well in mid‑ to large‑sized organizations where employee self‑service and centralized data management can significantly reduce HR workload. Pros has been a valuable all‑in‑one system for managing payroll, employee data, time and attendance, and overall HR processes. Having everything housed in a single platform significantly reduces duplicate entry and helps maintain data accuracy across departments. Cons While the employee‑driven model reduces HR data entry, it also creates risk. Errors made by employees (missed punches, incorrect tax or benefit selections) often still require HR follow‑up and correction, shifting the burden rather than eliminating it. Review Source Response from Paycom April 6, 2026 Thank you for your 5-star review, Carolyn! We’re glad to hear our single software, real‑time data and features like Employee Self‑Service help drive accuracy, efficiency and confidence in payroll and reporting. It’s also great to know our robust reporting tools and dedicated support are making a meaningful difference for your HR team. TS Tammy S. Payroll Associate in the Accounting dept Non-Profit Organization Management Used the software for: 2+ years ### "Loving Paycom" April 23, 2026 5.0 I use daily for payroll, wage garnishments, ask here inquiries, and many more tasks. I have always had a great experience with learning new things and ways to be able to save more time in completing those tasks. Customer service has been a pleasure with understanding the assistance I am looking for and a speedy response. I would definitely recommend Paycom to any business. Pros I enjoy the ease of being able to navigate through the different features of . I work with many different aspects. When I find I am unsure of how to complete a task, I can easily navigate to the help center to be able to implement the information given to assist me further. Otherwise, the support team at Paycom has always been an excellent resource through their email and phone support when needed. I also love the aspect that our employees are able to take charge of their own information through the ESS, at the same time that when they come across an issue, we are able to assist them with ease. Cons The least of that I have challenges with is the company maintenance and where to find a feature I am unsure of due to not being a part of the set up with my company. However, the more I have used Paycom and my company's customization of it, the more and easier tasks have become. Review Source Response from Paycom April 28, 2026 We are proud to offer the most automated HR and payroll solution on the market, and are glad that you have always had a great experience with Paycom. Thank you for your review, Tammy! HM Hailey M. Hr Generalist Wholesale Used the software for: 6-12 months ### "Efficient All-in-One HR Platform for Our Mortgage Company" May 8, 2026 5.0 From my point of view as an HR professional at a mortgage company, using has been a positive experience overall. The platform helps simplify many day-to-day HR tasks by keeping payroll, onboarding, time tracking, benefits, and employee records all in one place. It has improved efficiency within our HR processes and reduced the amount of manual work involved in payroll and employee management. The employee self-service features are especially helpful because employees can easily access their pay information, submit PTO requests, and update personal details on their own. At the same time, there can be a learning curve when navigating some of the more advanced features, and certain reporting or customization functions can take time to fully understand. However, once implemented, the system provides strong organization, better visibility into workforce data, and helps support compliance in a fast-paced mortgage industry environment. Pros As an HR team at a mortgage company, using provides significant advantages in managing a fast-paced and highly regulated workforce. Its all-in-one platform streamlines payroll, onboarding, time tracking, benefits administration, and compliance management, helping HR professionals reduce manual tasks and improve accuracy. For mortgage companies specifically, Paycom’s automation and reporting tools can support compliance with industry regulations while giving employees easy access to self-service features for pay, PTO, and benefits. The platform also enhances efficiency by centralizing employee data in one secure system, allowing HR teams to focus more on employee engagement, recruitment, and organizational growth rather than administrative processes. Cons The platform can feel complex and overwhelming, particularly during implementation however this is a good thing because of the Varity of things the system has to offer Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Multiple functionalities within the system Review Source Response from Paycom May 14, 2026 Thank you for your 5-star review, Hailey! We’re glad to hear Paycom is helping streamline HR processes and support compliance in your fast-paced environment. Our single software is designed to centralize data and reduce manual work while giving employees more control with our employee-first tech. WR Will R. HR Packaging and Containers Used the software for: 1-2 years ### "Paycom Review" May 14, 2026 4.0 Overall, my experience with has been positive. The system helps streamline payroll and HR processes while improving accuracy and efficiency. It is a reliable platform for managing employee data, time tracking, and compliance tasks in one centralized system. Pros offers an easy-to-use platform that keeps payroll, benefits, and employee information all in one place. The self-service tools are helpful for employees and managers, and the reporting features make HR tasks more efficient and organized. Cons Some reports and workflows can take time to learn, especially for new users. Customer support response times can occasionally be slower during peak periods, and certain customizations are limited. Review Source Response from Paycom May 19, 2026 Thanks for sharing your experience, Will. It’s great to hear that Paycom helps streamline your payroll and HR processes, improving accuracy and efficiency through a single, comprehensive system. Your dedicated specialist is designed to help teams get the most out of the platform, and we encourage you to continue collaborating with them directly. MG Melissa G. Payroll Administrator Insurance Used the software for: 2+ years ### "My review for you" April 22, 2026 3.0 Pros It’s a fairly easy system to use. Except for the reporting. That needs to be easier to build reports. Cons The very expensive compared to other systems. I’ve been shopping other vendors and I get way more included in my base pricing for thousands less than what I’m paying for now. Review Source Response from Paycom April 28, 2026 Paycom is built as a comprehensive, industry‑leading HR and payroll solution designed to help organizations operate accurately and efficiently through full-solution automation and a single database, and we are confident in the long-term value that approach delivers. If you’re open to sharing more specifics around your reporting experience or overall expectations, we encourage you to reach out to us at feedback@paycomonline.com so we can better understand your experience. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.