--- title: "Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Paycom the right Human Resources solution for you? Explore 1400 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130949/Paycom/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-08" --- Paycom 4.4 (1400) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 8th, 2026 # Reviews of Paycom Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews HM Hailey M Hr GeneralistWholesale, 501 - 1,000 employeesUsed the software for: 6-12 months. “The platform helps simplify many day-to-day HR tasks by keeping payroll, onboarding, time tracking, benefits, and employee records all in one place.“ May 8, 2026 CD Catrina D HRMTelecommunications, 201 - 500 employeesUsed the software for: 1-2 years. “My number one request would be to have the option to decline an entire candidate instead of having to go through each individual application for a person you know you won't or can't consider for those positions - say previous employees, failed background checks, or lack of credentials like HS diploma or GED.“ May 13, 2026 NL Nataly L Payroll AdministratorStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: 1-2 years. “The combination of ongoing product improvements, responsive service, and a willingness to listen to customer feedback makes Paycom a valuable partner. Whenever questions or issues arise, we receive prompt assistance, and the available training resources make it easy for our team to learn and use the system effectively.“ June 24, 2026 TC Tiffany C Employee Engagement SpecialistConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “Also, when reviewing documents (like PAFs and other documents), you can’t easily go back to where you left off, you have to restart from the employee profile and find your place again, which can be frustrating and time-consuming.“ April 9, 2026 KA Kimberly A HR ManagerBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: More than 2 years. “From an HR perspective, having an integrated system for payroll, benefits, time and attendance, training, performance management, and other employee processes has helped us operate more efficiently.“ August 18, 2026 LC Lisa C Onboarding ManagerOutsourcing/Offshoring, 201 - 500 employeesUsed the software for: More than 2 years. “Reported issues are responded to and noted as fixed, only for us to find they have not been corrected (i.e., a recent Paycom update caused the New Hire Audit Report to now pull Administrator IPs over identified as Employee IPs).“ April 30, 2026 Kimberly L Human Resources GeneralistUtilities, 201 - 500 employeesUsed the software for: Less than 6 months. “Strong problem-solving for unique setups: We are a very unique organization with many specialized payroll, HR, and timekeeping requirements. Although there were hiccups during implementation, the Paycom team stayed on top of our special requests and worked hard to find workable solutions.“ May 27, 2026 MZ Miranda Z PayrollConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “Lack of information surrounding payroll taxes, processing, tax credits and how they flow to the cash requirements with no detail at all.“ May 13, 2026 ## Showing most helpful reviews Showing 1-25 of 1400 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anish C. HR finance Accounting Used the software for: 1-2 years ### "Comprehensive HR Platform with Strong Automation" August 27, 2026 5.0 Overall, my experience with Paycom has been positive. It provides a centralized solution for managing payroll and HR processes while reducing manual work through automation. The platform is reliable and useful for both employees and HR teams, although some advanced functionality has a learning curve. Pros Paycom offers a comprehensive platform that combines payroll, HR, benefits, time tracking, and employee management in one place. The employee self-service features are convenient, and automation helps reduce manual administrative tasks. The interface is generally easy to navigate and provides good visibility into employee information. Cons Some features can take time to learn, especially when setting up more complex workflows and configurations. Certain reporting and customization options could also be more flexible. Review Source Response from Paycom September 1, 2026 Anish, we're pleased to hear Paycom's automation and Employee Self-Service® have helped streamline HR and payroll processes while reducing administrative work. Thank you for highlighting the value of having everything connected in a single database and the efficiency gains that come with it! mS mayra S. HR Specialist Non-Profit Organization Management Used the software for: 2+ years ### "One stop shop" October 1, 2026 5.0 Paycom has been an excellent solution for our organization. As a public agency, we appreciate having benefits administration, payroll, leave of absence tracking, personnel records, career development tools, and even workers' compensation management all in one system. The platform is user-friendly, efficient, and helps streamline many HR processes that would otherwise require multiple systems. Overall, it's been a great experience, and I would recommend Paycom to other agencies looking for a comprehensive, all-in-one HR solution. Pros one-stop shop for HR and employee management. From payroll and benefits to leave administration, personnel records, career advancement, and workers' compensation, everything is centralized in one platform. Cons setting up takes a while but with any system you have to learn it and then its smooth sailing from there Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) other system did not have a one stop shop. Review Source Response from Paycom October 8, 2026 We’re glad Paycom is helping your team bring HR processes together, reduce manual work and simplify day-to-day management. It’s great to hear the platform has been a strong fit for your organization and provides the flexibility and efficiency you need. Thanks for sharing your experience, Mayra! Irvin E. Human Resources Business Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Good HRIS With Personnel Drawbacks " August 27, 2026 3.0 Pros I do like the fact that the HRIS is a one stop shop. You have the capability of customizing. I also do like that the system continues to evolve and grow. Cons The Paycom team has major turnover. These transitions are often random, and unannounced. I have found that who you get as your team is a coin toss. You may get someone extremely competent, or you may get someone who's aloof and just wants to see features as add on's to the account. Response times regarding major issues are often lackluster. When a response is given, then what happens is the answer are vague, or not accurate. Paycom employee is not consistent, and often underwhelming. Review Source Response from Paycom September 1, 2026 Irvin, we're glad to hear you value Paycom's flexibility and commitment to continuous innovation. We encourage you to continue partnering with your dedicated specialist to help maximize the value of the software and align it with your organization's unique needs. Misty M. HR Director Hospitality Used the software for: 2+ years ### "Best HR/Payroll software that I have every used!" July 22, 2026 5.0 Since implementing Paycom 2 years ago we have had an amazing experience with them support-wise and all around. I am able to do everything in Paycom from Payroll to Associate Surveys right in one spot. It just all ties together. Pros The training and customer support is TOP NOTCH! I spent several days and hours with my Transition Specialist in training & she was the absolute BEST! Cons There is a lot to learn & I basically want to know everything right away, I am too impatient! The upgrades come (which are great & needed) but when things change, it is more to learn & adjust to, which can just be another learning curve. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) we were importing timecards from another system payroll took over a full day at times Review Source Response from Paycom July 27, 2026 Thank you for your review, Misty! We're glad Paycom's dedicated support and automated software have helped streamline your HR and payroll processes. It's especially rewarding to hear that your implementation experience and ongoing partnership have delivered value across multiple areas of your organization. VR Verified Reviewer Human Resources - Payroll Automotive Used the software for: 6-12 months ### "Use Paycom!" August 12, 2026 5.0 Paycom has been an outstanding platform for managing HR and payroll needs. The system is incredibly intuitive and user-friendly, making it easy to navigate and complete tasks efficiently. Its streamlined design helps save time and reduces the learning curve for both administrators and employees. One of Paycom’s greatest strengths is its reliable and responsive customer service. Whenever assistance is needed, their support team is knowledgeable, professional, and quick to provide solutions. The staff consistently go above and beyond to address questions, resolve issues, and ensure a positive experience. Overall, Paycom delivers an excellent combination of ease of use, efficient support, and exceptional customer care. Pros Paycom is intuitive and easy to learn. The support team is incredible, and it has been fun getting to know our dedicated professionals on a higher level than just random people answering the phone or responding to emails. Paycom has proven to be an efficient and effective tool for our organization. Cons Any challenges that I have experienced to date have been addressed by Paycom's Support Team. Whether we speak with our dedicated professional, or any other agent, we receive prompt attention and solutions to our issues. Review Source Response from Paycom August 17, 2026 Strong relationships can make all the difference, so we're thrilled to hear that Paycom has delivered such a positive experience. Thank you for sharing how Paycom has helped simplify processes while providing reliable support when needed. We appreciate your 5-star review! JS Joey S. Sr mgr people ops and total rewares Consumer Services Used the software for: 2+ years ### "Paycom- Solid Payroll, easy to update, but lacks reporting" August 26, 2026 4.0 Overall, I recommend Paycom, for small business, but if you need high analytics or data out, it lacks the ability. Pros Simple and easy for employees to understand. Really accurate on payroll. Most parts of the system work seamless together. Cons Reporting, basic reporting, but dashboard and complex reporting is subpar at best. Seats are great and add a level of admin work, so be careful before turning on. Review Source Response from Paycom September 1, 2026 Joey, we're pleased to hear Paycom's payroll accuracy and ease of use have delivered value for your team. Thank you for recommending Paycom and for taking the time to share your positive experience! SM Savannah M. People and Culture Coordinator Warehousing Used the software for: 6-12 months ### "Paycom is the Best" August 12, 2026 5.0 My overall experience with Paycom has been great. It was my first time utilizing an HRIS. I'm very pleased with Paycom and how it helps me daily. Pros Paycom is easy to learn, navigate, and utilize daily. The entire ATS portion has made my job significantly easier. I also love being able to text from an alternate number and avoid using my personal number - a big feature I wish my last companies HRIS had! Cons Overall, I can't voice many things I dislike about Paycom. Within the texting platform, there can be glitches but nothing that severely impacts my workflow. Review Source Response from Paycom August 20, 2026 Starting your HRIS journey with a new software can be a big adjustment, so it's great to hear Paycom was easy to learn and immediately useful in your day-to-day operations. We're especially glad tools like Applicant Tracking and Text Messaging have helped simplify recruiting while giving you an easy way to stay connected with candidates. Thanks for sharing your experience, Savannah! JB Jennifer B. Director of Human Resources Non-Profit Organization Management Used the software for: 6-12 months ### "Paycom Review" August 12, 2026 4.0 I have been a part of the implementation of Paycom at one organization and learning an already implemented system at another organization. Starting from scratch would have been difficult if not for an amazing implementation team (Nicole Rose). Coming into a new role at another organization also using Paycom, was an easy transition, however, there are issues with the system and none of the current staff or Paycom representative was present for the implementation, so we are constantly discovering new issues and trying to fix them. Our Paycom representative (Brian Henrichs) has been helpful but is slow to respond and usually has to refer us to another specialist for our issues to be resolved. Pros I like the functionality and record keeping aspect. There is also a lot of integration opportunities with file feeds, uploading documents, and keeping information in one place. Employees generally understand the system and how to use it and find information. Cons Configuring the system can be tricky, especially if you are not a part of the implementation process. Customer service representative knowledge is spotty, which some representatives being more useful than others. Review Source Response from Paycom August 17, 2026 Having experience with multiple payroll systems makes your perspective especially meaningful, and we're honored to hear Paycom stands out as the most reliable! We're glad our easy-to-use platform and your dedicated specialist have made a positive impact, and we appreciate your advocacy, Jennifer! TC Trisha C. HR Payroll Ranching Used the software for: 2+ years ### "Paycom is a great HRIS" August 12, 2026 5.0 I've worked with several different payroll systems and Paycom to me has been the most user-friendly payroll systems I've used. Pros Ease of use and an amazing customer support system! Every time I've needed help, the support team has gone above and beyond to help. Cons It's unfortunate that some of the additional payroll features cost extra. I would like to see them included in a basic subscription. Review Source Response from Paycom August 17, 2026 Trisha, as a first-time HRIS user, it's great to hear that Paycom was easy to learn and navigate. We're glad features like Applicant Tracking and Text Messaging help streamline your day-to-day work, and we appreciate you taking the time to share your experience with us. RM Ruby M. Human Resources Oil & Energy Used the software for: 2+ years ### "Customer Review" August 13, 2026 5.0 Pros all in one single database platform management for all payroll-related and HR, benefit, and timekeeping needs Cons High pricing compared to other providers, and customer service availability can be inconsistent or slow at times Review Source Response from Paycom August 20, 2026 Having payroll, HR, benefits and time and attendance all connected in one software can make managing your workforce much more efficient. We're thrilled to hear that Paycom’s single-database architecture is helping your organization streamline processes and create a more automated experience. Thank you for sharing your feedback, Ruby! VR Verified Reviewer Director, Corporate Resources Staffing and Recruiting Used the software for: 1-2 years ### "Streamlining HR and Payroll Operations" July 29, 2026 5.0 Overall, Paycom has been a valuable tool for managing our HR and payroll functions. Having payroll, benefits, onboarding, and employee data in one system helps reduce manual work and improves efficiency. There are occasional challenges with reporting and system navigation, but the platform generally meets our needs and provides a solid foundation for managing our workforce and maintaining compliance requirements. Pros Paycom provides a comprehensive HR and payroll platform that centralizes employee information, payroll processing, benefits administration, and reporting in one system. The employee self-service features are easy to use and help reduce administrative workload. Reporting capabilities and workflow automation have also been valuable for managing HR processes more efficiently. Cons Some areas of the system can be complex to navigate, particularly when configuring reports or making certain administrative changes. There can be a learning curve for new users, and some processes require additional steps compared to other platforms. System customization options may also be limited in certain areas. Switched from [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) Wanted to transition to a fully integrated product Review Source Response from Paycom August 5, 2026 Thank you for sharing your experience. We're glad that having HR, payroll, benefits and employee information within one software has helped improve efficiency for your organization. We appreciate your feedback regarding reporting and administrative workflows and are pleased the platform continues to support your operational and compliance needs. AS Allen S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Feedback on system from the Executive Director " July 29, 2026 4.0 Sales people where nicely persistent and I'm glad they were. Again, not overly pushy, I can't recall her name. New guy (point person) \[sensitive content hidden\] is very nice and helpful. Follows up nicely -checking in with us just enough I feel. Pros It has met our needs much better than ADP which we had previously. Report functions-options are one of the drivers that made me approve the switch. Cons Had some issues getting push reporting going-still am. Also: It seems a bit slow to get into and to move around in. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Met our needs better post demo...saw your display and talked to people at SHRM Conference in LA. Review Source Response from Paycom August 5, 2026 Allen, we're pleased to hear Paycom's reporting capabilities and robust functionality have helped support your organization and provide greater visibility into your workforce data. It's especially rewarding to know our team was able to demonstrate the value Paycom brings and help you make the most of the platform. CM Clarissa M. CHRO Food & Beverages Used the software for: 1-2 years ### "Best payroll team ever!" July 9, 2026 5.0 Since I have been with Paycom for approximately 1.5 years. Our company has become more compliant, and Paycom has allowed us to continue to keep up with our growth. Pros Paycom, customer support is unmatched. The communication and support from all department is outstanding. Bugs and issues are fixed within hours.Huge shoutout to \[sensitive content hidden\] for the endless support and round the clock availability! Cons I wish packages were more inclusive of different sub areas, but Paycom is very flexible and willing to work with you in terms of price Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Ado was not user friendly and we did not like their payroll feature Review Source Response from Paycom July 14, 2026 We’re glad to hear Paycom has supported your organization’s growth while helping your team maintain compliance, and that your experience with your dedicated specialist has stood out. It’s great to know that timely resolution and strong communication are delivering value for your team. Thank you for your 5-star review, Clarissa! MT MELODY T. CFO Hospital & Health Care Used the software for: 1-2 years ### "Absolutely the best software provider and team!" July 8, 2026 5.0 We will never switch providers again!!! Our Client Relations Representative is also the best--she has been so patient with us learning and teaching us the best methods of using the software! \[sensitive content hidden\] has also been fantastic to work with. Pros It is all in one solution; we no longer need to track via spreadsheets trainings, dates, licensure, etc.; the BETI is exceptional--I would have sworn it would not work for our agency but it is fantastic in coaching the employee to review their timecard and paycheck before it is issued! The Ask Here feature is also fantastic! The team structure works well-there is always a person who can answer our questions. Cons Some items that we consider "payroll" are in HR; such as Ask Here-could there be a way to have it in payroll? Same with garnishments? Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Better options, better support-the teamwork provided for the implementation and ongoing support is excellent Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Horrible experience with prior vendor; lack of consistency and reporting Review Source Response from Paycom July 10, 2026 Thank you for your 5-star review, Melody! We’re glad Paycom’s single database platform is helping simplify payroll, HR, benefits and employee management for your team. Features like Beti®, employee self‑service and integrated workflows are designed to reduce administrative work while giving employees greater visibility and control over their information. It’s especially rewarding to hear your rep continues to be a trusted resource throughout your partnership with Paycom. MS Melissa S. Human Resources Director Non-Profit Organization Management Used the software for: 2+ years ### "Feedback on Paycom Services and Support" June 24, 2026 4.0 Overall, I would say my experience with Paycom has been good. The system is user-friendly, intuitive, and provides a variety of tools and reports that help me manage HR and payroll responsibilities efficiently. I appreciate having many processes housed within a single platform, which helps streamline day-to-day tasks. While there is always room for improvement and additional features to learn, my overall experience has been positive, and Paycom has been a valuable resource for our organization. Pros I really like the reports I am able to pull from Paycom. The system is intuitive and easy to navigate, which has made it a helpful tool for managing HR responsibilities. While I feel comfortable using many of its features, I am still learning and suspect there are many capabilities I have not discovered yet. I'm looking forward to continuing to expand my knowledge and make even better use of the system. Cons One area for improvement would be greater consistency in assigned specialists. I often find that once I have established a good working relationship with a specialist, they leave or are reassigned, requiring me to start over with someone new. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom I wasn't involved in the process at that time. If we were to ever look at another source I have been directed toward ADP. Review Source Response from Paycom July 3, 2026 Thank you for sharing your experience, Melissa! We're glad to hear that Paycom has been a valuable resource for your organization and that our software's intuitive design, robust reporting capabilities and automated functionality have helped streamline your HR and payroll processes. We appreciate your feedback and are excited to support you as you continue exploring more of the software’s features and capabilities. DH Donna H. Business Analyst Program Development Used the software for: 2+ years ### "Good program for timecards and payroll" June 24, 2026 4.0 It was a great system 14 years ago when we first started using them. Paycom was small and fit our needs well. Now so much has been added (that we don't need or use) that it weighs down the speed of the entire system. Pros Customer Support. There is always someone who speaks clear English to help. Completing, approving, and reviewing timecards is easy. Cons Report Writer. Although there are many pre-made reports, adjusting one to fit my needs is difficult. Constant updates drag down the system and create usage issues. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It was actually ADP eTime. ADP was discontinuing this product, and the replacement product did not fulfill our needs. Review Source Response from Paycom July 3, 2026 Thank you for sharing your experience and for being a valued Paycom client for so many years, Donna! We're glad to hear our dedicated support continues to be a standout part of your experience and that timecard management remains easy and efficient for your organization. It's rewarding to know Paycom has helped meet your workforce management needs over the years, and we appreciate your continued partnership as your organization evolves. TB Teresa B. Director of Human Resources Entertainment Used the software for: 2+ years ### "Just say YES to Paycom! " May 28, 2026 5.0 Overall I am very satisfied with the platform. I have been in Human Resources for over 20 years and have worked in other de-centralized systems. I have a deep appreciation for Paycom and the ability to have everything I need in one system. Pros I love that every aspect of my employee data is at my fingertips. I also appreciate that Paycom is always trying to improve the platform to provide employers the best experience. I feel competent in Paycom, Paycom created a platform that makes it easy for me to ensure I am using all parts of the system! Cons The customer support has had high turnover. We have been fortunate with our current team, however that has not always been the case. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Having a centralized platform was key and ease of use critical. Switched from [Sage Payroll](https://www.capterra.com/p/215768/Sage-Business-Cloud-Payroll/)[NOVAtime](https://www.capterra.com/p/125704/NOVAtime-4000/)[Sage HR](https://www.capterra.com/p/128705/SageHR/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)[Cyber Recruiter](https://www.capterra.com/p/88356/Cyber-Recruiter/) Decentralized system that did not talk with each other. Review Source Response from Paycom June 1, 2026 Thank you for your 5-star review, Teresa! It’s great to hear that Paycom’s single, comprehensive software has made such a difference compared to your previous providers, especially with all employee data easily accessible in a single database. We’re glad Paycom continues to support your work and deliver a strong, streamlined experience. KL Kris L. Director of Human Resources Retail Used the software for: 2+ years ### "Why go with the rest when you can get the best?!" May 14, 2026 5.0 I feel heard and treated with respect. Development recommendations are genuinely considered. They check in periodically to make sure you are getting your full value from the system and review best practices. Pros Everytime you turn around, Paycom is developing something new. Innovation is their middle name! And could we please give our client rep, \[sensitive content hidden\], a round of applause?! She is like a dog with a bone and chews on an issue until there is nothing left to chew on. Cons Some things don’t integrate. For instance, in payroll, there are 3-4 fields indicating whether an EE is hourly or salary. Switched from [Account Ability](https://www.capterra.com/p/154484/Account-Ability/) We needed more functionality and our company was becoming too big for what they could do. Review Source Response from Paycom May 19, 2026 Kris, thank you for sharing that you feel supported and valued and that your feedback is being taken seriously. That kind of partnership is what we strive for. We’re also glad the ongoing innovation and proactive check-ins are helping you get more out of the system, and that your dedicated specialist is making a meaningful impact along the way. EA Esther A. Payroll Ambassador - HR Coordinator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "User-Friendly Platform with Excellent Customer Support!" July 23, 2026 4.0 Overall, I've really enjoyed using Paycom. While there are a few minor enhancements I've shared with the Paycom team, my overall experience has been very positive. The platform is intuitive and easy to navigate, even for someone who has never used Paycom before. One feature I especially appreciate is the "I Want" menu, which makes it simple to find what you're looking for and has been incredibly helpful as someone who was new to the system. Pros I've had a great experience with the customer service team. They're always responsive, knowledgeable, and easy to work with. We also really like the new Paycom layout—it's visually appealing, modern, and much easier to navigate, making the overall user experience even better. Cons There are a few areas that could use some fine-tuning, especially within Payroll. One improvement I'd like to see is the ability to remove a single data file without having to restart the entire payroll process. That would make troubleshooting and correcting issues much more efficient. Review Source Response from Paycom July 27, 2026 We're glad features like IWant™, which gives users instant answers to employee data questions, have made our software even easier to navigate. We take pride in our dedicated support model and encourage you to continue partnering with your specialist to get the most out of our software. Thank you for your review, Esther! Marcus V. HR Generalist Hospital & Health Care Used the software for: 1-2 years ### "Outdated interface, although learnable. " August 5, 2026 3.0 Overall, when I had issues with Paycom, the customer support team was always available and quick to resolve my problems. Despite this positive, it would be nice to not have to call them in the first place. Pros Paycom was easy to use and to learn as a solo HR employee at a 100 person company (previous role). I was able to learn the functions with minimal training and ample customer support. Cons The interface was clunky and felt dated. In more recent roles I was able to work with competing HRIS brands that had much more modern and user friendly interfaces. Paycom was easy to learn as an HR person as I knew what to expect, but employees needed help using the features. Review Source Response from Paycom August 7, 2026 Thank you for sharing your experience, Marcus. We're glad Paycom was easy to learn and that your dedicated specialist was available to provide knowledgeable support when needed. We appreciate your feedback and encourage you to explore tools like IWant for additional guidance. You may also find the latest app updates helpful, including customizable views that make it easier to access the information most important to you. RS Ryan S. Accounting Non-Profit Organization Management Used the software for: 2+ years ### "User-Friendly: Easy for Employees to Navigate; Needs Patience on the Administrative Side" June 25, 2026 3.0 Overall, Paycom is a solid, comprehensive platform. There is definitely a learning curve and some frustration when dealing with the back-end setup, but once the system is configured properly, things run smoothly and it works exactly as it's supposed to. Pros The employee self-service side of Paycom is fantastic. It is incredibly easy to navigate, and our team loves having all of their payroll and HR information readily available in one place. On the client side, I regularly used the expense management feature to track and add our company credit card expenses, which streamlined our process. As a supervisor of the payroll team, I also found the day-to-day payroll functionality and brief HR features we utilized to be very reliable once fully operational. Cons Some of the back-end features and initial configurations are quite complex and difficult to set up properly on your own. We frequently needed a lot of hands-on assistance from Paycom’s support team to get everything configured correctly. Review Source Response from Paycom July 2, 2026 Thank you for sharing your experience, Ryan. Paycom combines innovative, comprehensive software with dedicated service, giving clients access to specialists who help maximize the value of the software through personalized guidance, training resources and client webinars. We're glad to hear Employee Self-Service® has been a valuable tool for your team, and we encourage you to continue partnering with your dedicated specialist as your needs evolve. Ashley P. HR Support Lead Construction Used the software for: 2+ years ### "Helpful System with Room for More Proactive Updates" July 8, 2026 4.0 Overall, my experience with Paycom has been good. The platform is visually clean, easy to navigate, and helpful for employees managing their own information. While there are occasional challenges with updates and changes to the system, the support team and overall functionality make it a useful tool for HR and employee self-service. Pros What I like most about Paycom is the overall layout, aesthetics, and ease of navigation. The system is generally user-friendly, especially from the employee side, and it makes it easy for employees to access what they need. I also appreciate having a dedicated support contact/team to reach out to when questions come up. Cons My least favorite part about Paycom is probably the frequent updates. I appreciate that Paycom is continuing to improve the system, but the rollouts happen with little notice, which can make it challenging to keep up from an HR/admin perspective. Review Source Response from Paycom July 13, 2026 Thank you for sharing your experience! We’re glad to hear that Paycom’s intuitive design, Employee Self-Service® tool and dedicated support have helped make managing HR and payroll easier for your organization. We appreciate your feedback and your partnership with Paycom. CJ Connie J. Senior Director Museums and Institutions Used the software for: 2+ years ### "Paycom compares to other providers - there's good and bad!" June 24, 2026 4.0 It started out rough. 90% of the training time given to us was for payroll with little left over for HR. That meant we had to learn Applicant Tracking, position seats, and other HR related functions on our own. We've gradually worked out most of the bugs with Paycom and find communication with them is fairly consistent. Pros 1\. Having an integrated timesheet program built into Paycom is a great advantage for our organization. 2. Being able to post open jobs on Paycom and recruit through LinkedIn and Indeed without doing extra work or paying extra fees saves us money. 3. Paycom usually works great on our employees' mobile devices and they find the new I Want feature easy to use for most inquiries. Cons 1\. Some technical issues never get resolved. 2. Just when the rep gets to know you and help you with your issues they get promoted and we get a new rep. 3. We get excited about a new service or option and find everything costs extra but when it doesn't work the cost is not reduced. Review Source Response from Paycom July 3, 2026 Thank you for sharing your experience, Connie! We're glad to hear that Paycom's features like Time and Attendance, Applicant Tracking, IWant™ and Employee Self-Service® have helped simplify processes for both your team and employees. It's great to know you've seen value in having key HR functions in one platform, and we appreciate your partnership as your organization continues to grow with Paycom. EA Edna A. Bilingual Human Resources Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic HRIS! " June 24, 2026 4.0 Overall, I am satisfied with using Paycom. I have used other HRIS and by far, the customer support and workshop is what sells me. It's easier to provide feedback on features and have a walkthrough of the product. Pros I love the customer support and team collaboration! We always are excited to have Caleb, our Account executive come over to have workshops with us when we have new ideas or modules to roll out. The workshop- incredible! Makes using Paycom a lot easier and simple to understand! Cons Some of the updates are not rolled out well. I often wonder what made them come up with certain updates with there are times when a module or section did not need to be "fixed". Another small thing is that their communciation about these updates are not ideal. They communicate with webinars that talk about the updates but they don't provide a easier playbook anymore to review it. Unfortunately, not everyone has the time to watch the webinars. Alternatives considered [UKG HR Service Delivery](https://www.capterra.com/p/156952/PeopleDoc-Employee-Onboarding/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[PageUp](https://www.capterra.com/p/82231/PageUp-People/) Reason for choosing Paycom Pricing and overall modules availability. Review Source Response from Paycom July 3, 2026 Edna, thank you for sharing your experience! We're thrilled to hear that the combination of hands-on training, collaborative support and a dedicated specialist have helped your team get the most out of Paycom. It's especially rewarding to know that having a trusted partner to explore new ideas, roll out innovative modules and provide guidance has made the platform easier to understand and more valuable to your organization. MELISSA W. BUSINESS SPECIALIST Hospital & Health Care Used the software for: 2+ years ### "Customer Service" July 8, 2026 5.0 Very good! I have a great personal rep and account manager who help keep our account on track. We have help whenever we need it. Pros User Friendly, easy to understand and learn. Mistakes are easy to fix as well. You always have a team member able to assist you. Cons I wish more of the forms tied out together without using PAF. I think more things could be a little stremlined easier Review Source Response from Paycom July 13, 2026 Thank you for your 5-star review, Melissa! We’re glad your dedicated specialist has made a positive impact and continues to provide reliable support.  ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.