# Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paycom the right Human Resources solution for you? Explore 1190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1190) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of Paycom Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews LB Lindsey B HR AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Customizable onboarding lists, ability to upload our company documents for ESS visibility, time off requests are simple, learning platform is nice.“ February 26, 2026 AE Ashley E Administrative CoordinatorCivic & Social Organization, 51 - 200 employeesUsed the software for: 6-12 months. “Good because they can keep track of how much people are working and slightly annoying when I clock 39.99 hours instead of 40 (not that the reporting really changes my pay, just a personal pet peeve).“ January 21, 2026 NT Nijah T THERAPISTIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “It allowed me to learn more about how to electronically submit my work hours, requests for sick days and vacation time in a timely manner.“ December 16, 2025 Nicole T Department ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Without seamless integration between goal-setting and feedback sessions, employees and managers may miss opportunities to align on priorities, address challenges, or make necessary adjustments.“ December 26, 2025 VB Valerie B HR DirectorMechanical or Industrial Engineering, 201 - 500 employeesUsed the software for: More than 2 years. “Paycom excels in customer support from the day-to-day support specialist to the customer relations rep who spends countless hours in person helping to make sure we utilize the system to the fullest extent.“ October 31, 2025 Andrew F VP, PeopleBanking, 51 - 200 employeesUsed the software for: Less than 6 months. “Their implementation staff will start to show us something, click in one place, and then say "that's not where it is" and move someplace else. When we expressed our concerns and asked that they be escalated, we got the same 2-3 people on the phone for over a month.“ March 6, 2026 CS Crystal S Sr Director of HRHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like that we can utilize one system for so many different things including Recruiting, Onboarding, Training, payroll processing, benefits administration, time and attendance, etc. Since joining Paycom a few years ago, they have continued to make improvements to the system and there are monthly trainings on those improvements- large strides in truly providing ROI for their customers“ September 19, 2025 Nicole T Department ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “This disconnect can create inefficiencies and confusion, as progress on objectives may not be accurately tracked or discussed in real time.“ December 26, 2025 ## Showing most helpful reviews Showing 1-25 of 1190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Heather Y. HR Generalist Operations Manager Individual & Family Services Used the software for: 2+ years ### "Best Payroll Provider I have Used" July 31, 2025 4.0 Definitely pleased. It is always a little nerve-racking to change payroll providers. The changeover was definitely easy. Pros Definitely a god value for the money. We have not had any issues while using. We are able to run reports we never thought were possible with our old provider. Customer service is always helpful and polite. Cons Struggle with some areas like updates to benefits, so large it is hard to figure out how to do certain things. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom To complicated, Paycom seemed more streamlined. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Had many issues with our former provider. We couldn't create custom reports when we needed them, they messed up our tax filings. Review Source Response from Paycom August 5, 2025 Heather, it's great to see that our streamlined approach has made a significant difference in your payroll experience, allowing you to create custom reports that were previously impossible with your old provider. Your dedicated specialist is also always here to help you navigate and help customize our software to meet your evolving needs. We also encourage you to check out IWant, the first command-driven AI engine in a single solution database. Finding the information you need is now easier than ever! SC Sophie C. HR Manager Gambling & Casinos Used the software for: 2+ years ### "My take on paycom" February 26, 2026 4.0 After our account was accurately set up, paycom was a little easier to use. Needs a better set up process and training. Pros Ease of use, onboarding, recruitment, reporting, ask here, payroll process Cons When we first started, customer service and the communication and set up process was a bad start. too many representatives changing so often. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Cost, we have sister properties and got a discount to add all. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Cost, we have sister properties and got a discount to add all. Review Source Response from Paycom March 2, 2026 Thank you for sharing your experience, Sophie! We’re glad to hear we’ve been able to support your team with onboarding, recruiting, reporting, payroll and day‑to‑day needs as you’ve implemented into the platform. We appreciate your partnership and your recommendation as you continue working with Paycom. LB Lindsey B. HR Assistant Hospital & Health Care Used the software for: 2+ years ### "Enough to get by" February 26, 2026 3.0 Many troubles with benefits and arrears, making our team have to do the labor that we are paying for within our agreement Pros Customizable onboarding lists, ability to upload our company documents for ESS visibility, time off requests are simple, learning platform is nice. Cons Too many updates that require you to sit in on webinars multiple times per day and week. No written communication about updates. Don't have time for these. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) limited options for Leave Management and Unemployment Management, still lacking these within Paycom Review Source Response from Paycom March 3, 2026 Thank you for sharing your feedback. The experience you described doesn’t align with our standards, and we’d like the opportunity to learn more. If you’re willing, please share additional details at feedback@paycomonline.com. Katie W. VP of HR Wholesale Used the software for: 1-2 years ### "Avoid this HRIS" January 5, 2026 1.0 My overall experience with Paycom was very poor. Great promises, high hopes that things would be addressed, and never once was anything delivered on. Pros The sales people were great!.... The employee mobile application was also enjoyed by my staff and something they felt was easy to navigate. Cons Implementation and customer service were atrocious. I'm truly not sure I've ever had a worse experience with a vendor. They set things up improperly - we had spreadsheets sent to them with tax information that was never setup as it should have been - and we spent hours upon hours fixing things because of this. That's just one example of so many things that went wrong. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Dayforce was too expensive and had more functions than we needed. Review Source Response from Paycom January 8, 2026 Katie, we appreciate you sharing your experience with Paycom. We appreciate the positive feedback about our sales team and mobile app, and we're glad to hear that they were a highlight of your experience. We take all feedback seriously and would like to learn more about the specific challenges you faced. We're committed to providing our clients with world-class service and continually look for ways to improve. If you're willing, we'd like to discuss your experience further to understand how we can better meet the needs of our clients in the future. Please feel free to reach out to us at feedback@paycomonline.com. KS Karen S. Payroll Analyst Hospital & Health Care Used the software for: 2+ years ### "Paycom-A Leader in Innovation" March 2, 2026 5.0 It has rough at first, but it has gotten better with learning the software and teaching others how to use it. It is a great product. Pros I like that employees can clock in and out with ease on their phones, make corrections to their time, manage tax changes, direct deposit changes, and personal information changes. Also, I like that we can go through webinar trainings of the new product features every month. Cons I felt that the initial implementation was done so quick that we had a lot of trial and error before understanding some of the components of the software. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) We made the switch because the UKG software was sunsetting and we needed to get a new HRMS software. Review Source Response from Paycom March 5, 2026 Thank you for your 5-star review, Karen! We’re glad to hear Paycom’s innovative features, mobile app and Employee Self-Service® tools have made a positive impact for your team. It’s also great to know that our client webinars and training resources continue to support learning and long‑term success with our software. DB Dawn B. Office Manager Retail Used the software for: 2+ years ### "Game Changer for HR" February 27, 2026 5.0 Pros Going on 16 years as a client with Paycom, I appreciate the support and the adaptability their platform provides to our companies. Being a management company, we support our customers on existing providers they have in place, which allows us to compare Paycom with their competitors. We are confident knowing from experience that Paycom is competitive in products and support while providing a user-friendly platform from our entry level employees, to top management. Cons I do wish there was better support for QuickBooks Enterprise integrations. We have been able to the General Ledger module to sync successfully. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing Paycom More extensive platforms integrated within (benefits tracking, pto tracking, etc) Review Source Response from Paycom March 5, 2026 Thank you for sharing your 5-star experience with Paycom! We’re honored to support your organization and appreciate your confidence in our adaptable, user‑friendly software and consistent support across all levels of your team. It’s great to hear Paycom continues to stand out as a competitive, single solution that meets the evolving needs of your business. TMRT Tammy M Rinehart T. HR Supervisor Health, Wellness and Fitness Used the software for: 6-12 months ### "Positive Feedback" February 27, 2026 5.0 I was the lead for our implementation. It was alot of work, but new it would be great. It has been an amazing experience and would highly recommend to any employer to use. I love all the trainings offered and my rep is ALWAYS willing to make time for me. Pros It's easy to use and understand. The service is amazing and my rep always responds quickly and helps make sure I understand the full process behind what I am trying to accomplish. Cons Nothing comes to mind. I promote Paycom every chance I get and have been very satisfied with the implementation and long-term care program. There is nothing I do not like about Paycom. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom We found that Paycom offered everything and more than we were using prior and the ease of use and cost. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) They went out of business and merged with iSolve. Review Source Response from Paycom March 2, 2026 Tammy, thank you for your 5-star review and for sharing your implementation experience! We’re thrilled to hear that our dedicated service and training resources have supported you effectively from day one through today. Your enthusiasm and advocacy truly reflect the world-class service we strive to deliver and we remain here to support you every step of the way. JR Jennifer R. HR Manager Textiles Used the software for: 2+ years ### "Efficiency provides great value" February 26, 2026 4.0 Overall, we have been very pleased with the outcome of switching to Paycom and find that it has created an easier and more efficient workflow. Pros The Paycom Specialist assigned to our account is always accessible and quick to respond any time we have a question or concern. The ease of processing payroll sometimes feels almost too simple and having a one stop shop for everything from payroll to recruiting to onboarding, provides a more seamless process in HR. Our associates also love the ability to navigate the tool on their phones through the Employee Self Service portal. Cons Would love for more functionality in the accrual categories to define sub-categories of time within buckets like PTO to make tracking for reporting purposes based on state laws a bit easier to navigate. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom The sales team was more engaging and genuine, and the demonstration was easy to follow. Review Source Response from Paycom March 2, 2026 Thank you for sharing your experience, Jennifer! We’re glad to hear your dedicated Paycom Specialist has been consistently accessible and responsive, providing the world‑class service we’re committed to delivering. It’s great to know our single software, Paycom mobile app and Employee Self-Service® are helping create a more efficient, seamless workflow for your workforce. RE Rose E. Administrative Assistant Construction Used the software for: 1-2 years ### "Paycom is very efficient!" February 25, 2026 5.0 Love using Paycom! Employees efficiently punch in with department, project, and on-site and off-site status. Employees also have access to posting comments and submit punch request to supervisors before approving their checks. Pros The ease of use within both the APP and the online version. Easy of communication with customer support with both email and phone support. Paycom is a great value for money which includes features like reporting employee performances with ease of recruitment for advancements. Cons There only thing don't like about Paycom is the reports for Labor Allocation does not include the column with exact dollar amounts of the taxes paid by employer and total of all taxes paid for the labor expenses portion of job costing. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Less Technical glitches for employees and more features. Review Source Response from Paycom March 5, 2026 Thank you for sharing your experience, Rose! We’re glad to hear that Paycom’s ease of use across both the Paycom mobile app and through Employee Self-Service®, along with its robust time and attendance features, has helped your team work more efficiently. It’s great to know our dedicated support and single solution continue to deliver strong value for your organization. OC Octavio C. Operations Director Recreational Facilities and Services Used the software for: 1-2 years ### "Recognizing Exceptional Team Support at Paycom" February 13, 2026 4.0 I am satisfied with the overall experience, and the consistent follow‑up from our sales representative, \[sensitive content hidden\], continues to stand out. His support has remained steady, reliable, and genuinely helpful each time we’ve needed guidance. Whenever questions arise or clarification is needed, he responds promptly and makes sure we understand the next steps. That level of commitment gives us confidence and makes the process feel much smoother. It’s reassuring to know that we have someone who stays engaged after the initial sale and continues to provide knowledgeable assistance. His dedication reflects positively on the entire team and strengthens our satisfaction with the service. Pros Paycom’s knowledgeable team and excellent support make navigating the system easy and efficient. ( \[sensitive content hidden\]) Cons The "I Want" feature uses a specific, sometimes unfamiliar command list that can be tricky to follow. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Sales Rep has a great attitude and really learned our needs. Review Source Response from Paycom February 17, 2026 Thank you for your advocacy! We’re glad to hear your dedicated specialist has made your experience smooth and efficient. IWant™, our command-drive AI engine, is designed to help users quickly access accurate employee data, making everyday tasks easier and more intuitive. We also appreciate your kind words about your sales representative—ongoing, reliable support is a key part of the Paycom experience, and we’re happy to know it’s made a positive impact. BK Breanna K. HR coordinator and payroll Farming Used the software for: 2+ years ### "Paycom - Great system " December 10, 2025 5.0 Overall, I would recommend Paycom, they are always doing updates and have a modern outlook! They also have Reps local to us and they come out and show us best practice items regularly. Pros I like Paycom's customer service! I like that we have our own customer service representative. I like that we can call day or night and be connected with someone even if it not our direct rep. Cons Sometimes you have to change the same thing in multiple places, however I know they are trying to consolidate that. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom ADP seemed very outdated and we wanted to move forward not back Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) I big reason was because their reporting system was very unhelpful. Review Source Response from Paycom December 11, 2025 Breanna, thank you for your 5-star review! We're glad to hear that your dedicated specialist has provided the level of service you deserve, offering personalized support and expertise. In contrast to your previous provider, where you experienced limitations with their reporting system, we're thrilled that you've found our software to be a significant improvement, with a dedicated specialist who understands your unique needs and provides tailored guidance to ensure you are getting the most out of our HR and payroll software. CV Carrie V. Payroll Specialist Machinery Used the software for: 2+ years ### "Highly recommend!" November 13, 2025 5.0 Excellent! I would highly recommend. The software is very user friendly and intuitive. The reporting section is stellar! Pros The ease of implementation! We have approx. 800 employees in several states and the implementation process was fast and furious! Our specialist, \[sensitive content hidden\] , was so easy to work with, helpful in every way, and super responsive. I never felt left out to dry or left to figure things out on my own. We ran a perfect first payroll! Cons There was a little bit of a disconnect between our sales rep and our internal team. This caused a little confusion and some lingering setup items. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom A more robust and 1 system experience was preferred. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Inferior product and terrible customer support/service. Review Source Response from Paycom November 17, 2025 Carrie, your exceptional experience with Paycom is a testament to our commitment to delivering a seamless and intuitive platform. We're delighted to hear that our implementation process was efficient and effective, and that our specialist provided you with outstanding support and guidance. We're grateful for your trust in our single software solution, and we're glad you've found our reporting features to be stellar. Thank you for your 5-star review! FW Frankie W. HR Manager Hospitality Used the software for: Less than 6 months ### "Great Experience" November 26, 2025 5.0 The implementation and inuitive nature of the software have both been amazing. I'm definitely still learning but very impressed thus far! Pros Our implementation team has been incredible. They are so knowledgeable, responsive, and helpful. It's been a whirlwind transition for me personally, and I can honestly say it wouldn't have been a success without them. I also think that reporting and some other features in Paycom are far superior to the competition. Cons I guess you get what you pay for. Paycom is significantly more expensive than our prior HRIS, and the pricing proposals are somewhat confusing. We had already signed an agreement prior to me joining the company, but I will admit it was difficult to breakdown and understand what our true cost would be. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Severe issues with the product. Most were likely related to our implementation but could not be resolved by ADP Review Source Response from Paycom November 28, 2025 Frankie, thank you for sharing your experience with Paycom! We're thrilled to hear that the implementation process exceeded your expectations and that you're finding value in our reporting features and other tools. We take pride in providing world-class client service and a software that surpasses what you have experienced with previous providers. If you have any further feedback, please don't hesitate to reach out to your dedicated specialist or email feedback@paycomonline.com. VB Valerie B. HR Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "CRRs that are an extension of your Workforce" October 31, 2025 5.0 Pros Paycom excels in customer support from the day-to-day support specialist to the customer relations rep who spends countless hours in person helping to make sure we utilize the system to the fullest extent. Cons Paycom had some glitches with tax filing and adjustments for things like the 260E grants, and early on the PPP forms following Covid. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Reporting seemed more intuitive, customer support had good reviews Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Needed more functionality, more in depth reporting Review Source Response from Paycom November 3, 2025 Hi Valerie, thank you for sharing your feedback about Paycom. We're thrilled that your dedicated specialist has consistently delivered exceptional service and exceeded your expectations. As a leader in the HCM industry, we’re committed to continuous innovation, and we're glad that our comprehensive reporting capabilities have met your needs and set us apart from other solutions. Thank you for your 5-star review!  RH Robert H. CHRO Automotive Used the software for: 2+ years ### "World Class ROI" September 19, 2025 5.0 We have had a wonderful experience with the product and the organization. We have received world-class service and ROI. Pros Paycom gives my organization a great return on our investment. We receive great support whenever we need anything. The platform and user interface are very responsive and easy for our team members to use. We never run into any issues that they cannot resolve quickly. It gives us the ability to save time through automation, including leave management, access to schedules, and pay data. Cons There is really nothing we have found to this point in our 5 years using Paycom that has been an issue for me or my team. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Paycom was by far the best product on the market, with the easiest to use interface and value. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We received a better product, service, and ROI from Paycom. Review Source Response from Paycom September 23, 2025 Robert, your 5-star experience with Paycom is a testament to the power of our single software, delivering exceptional value and a strong return on investment to your organization. It’s great to know that our software has delivered on its promise, providing a user-friendly interface and automation capabilities that save your team time and effort. We're proud to offer a better product, service and ROI compared to your previous provider and are excited to continue helping you meet your business goals. CS Crystal S. Sr Director of HR Health, Wellness and Fitness Used the software for: 2+ years ### "Continuous Improvement" September 19, 2025 5.0 Pros I like that Paycom is an all-in-one system. I like that we can utilize one system for so many different things including Recruiting, Onboarding, Training, payroll processing, benefits administration, time and attendance, etc. Since joining Paycom a few years ago, they have continued to make improvements to the system and there are monthly trainings on those improvements- large strides in truly providing ROI for their customers Cons The implementation was difficult and the a few of the reps werent knowledgeable enough to effectively manage our account Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Functionality and all-in-one system that was easy to use Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Glitchy System that we could not depend on. Review Source Response from Paycom September 23, 2025 We appreciate you highlighting the value you've found in our single solution, which streamlines tasks across multiple HR functions, from recruiting to payroll processing. We're committed to continuous innovation, and it's great to hear that our webinars are helping you stay up to date. We're glad that you chose Paycom for its functionality and ease of use, and we're committed to continuing to deliver a reliable and innovative solution that meets your evolving needs. Thank you for your 5-star review, Crystal! GO Gabriel O. People Manager Hospitality Used the software for: 1-2 years ### "Paycom fighting to change the game. " October 2, 2025 4.0 Overall I think Paycom has a robust payroll module and data module along with some other great features that other HCM or HRIS and Payroll systems do not especially with the add in of IWant. There ATS has come along way and other modules keep improving. I think if you start small or mid size company and keep growing with Paycom it will be perfect. As for larger entities it may not be able to check all the boxes for now. I think Paycom is on the right track to keep changing the game. Pros Love some of the simple setup of some things such as adding new locations and position management and a couple other things. Customer Support does do it best to try to resolve your issues. If an issue is hit usually can call a rep to get a ticket open with a pretty fast resolve. Also this is a very forgiving system and many things are correctable if someone make a mistake which is such a blessing. IWant has made it an ease of use for the employees and manager so I am thankful for that add on of AI function. Cons Though the layout is good it could be great if there wasn't like 2 to 3 way to go to a module or section within the system. Having more then one way to get somewhere seems great but tends to confuse our managers and employees. Would like some improved functionality with effective dating and labor allocations. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Some functionally offered by Paycom not offered by the others and decent cost Switched from [Toast Payroll & Team Management](https://www.capterra.com/p/155642/eStratEx/) No safety gaurdrails to many ways to bypass and cheat the system from the managers end and also complaince risk from HR end. Review Source Response from Paycom October 6, 2025 Thank you for sharing your review of Paycom! It's great to hear that your dedicated specialist has been helpful and responsive. We're also thrilled to know that IWant has enhanced our software's ease of use and navigating modules. We welcome you to share further feedback with your dedicated specialist, and appreciate your advocacy. AS Alice S. Payroll and Human Resources Specialist Recreational Facilities and Services Used the software for: 2+ years ### "Love To Do Payroll" September 23, 2025 4.0 Very successful. The modules are very useful and the continued enhancements to them are great. The customer service is always professional and helpful. Pros Beti. The payroll dashboard offers great tools to help create a perfect payroll. Payroll Analytics is one of my favorite tools. It is a great way to review, compare, and breakout totals. Cons The performance reviews were difficult to navigate through initially. It is not the tool itself that had difficiencies but rather we were trying to conform it to flow the same as our old manual process. Next year we have ideas in place to change our process to better use Performance Management. Switched from [Service Pro](https://www.capterra.com/p/114456/Service-Pro/) Not very efficient and needed more functions for payroll and human resources. Review Source Response from Paycom September 24, 2025 Alice, we’re thrilled to hear that you love the experience of doing payroll with Paycom, finding our tools to be useful and your dedicated specialist to be professional and helpful. It’s great to know that Beti® and Push Reporting® are among your favorite tools, empowering you to review, compare and break out totals with ease. Thank you for your 5-star review! VQ Valerie Q. Training and Development Manager Retail Used the software for: 1-2 years ### "Best Customer Service in the Industry!" September 17, 2025 5.0 Overall we are happy with Paycom. It is very easy to process payroll and it is nice that it is an all encompassing platform from applicant tracking to performance management. Pros The best part about Paycom is their customer service. Our dedicated support specialist quickly addresses any of our questions and he is very knowledgeable about the product. We also have regular best practice meetings which are always incredibly helpful. Most recently we had a project specialist help us streamline our system even more. This is the best customer service in the market. Cons Paycom's learning platform is not easiest to use. I have a best practice meeting scheduled to hopefully help me understand that part of the platform better. Another perk of their customer service :) Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom All encompassing product with great customer service. Review Source Response from Paycom September 23, 2025 Valerie, we're glad to hear that you're happy with Paycom and that you're finding our single software easy to use, from payroll processing to performance management. Your dedicated specialist is committed to delivering personalized support, providing timely, expert guidance to help you get the most out of our software. This unique approach to dedicated service allows for a single point of contact who truly understands your business, providing tailored support to help you achieve your goals and maximize your ROI. DC Devi C. Business Manager Security and Investigations Used the software for: 2+ years ### "Paycom for the WIN " September 3, 2025 5.0 We are extremely happy with Paycom and recommend it to any small company. We have been growing and Paycom grows with us, which is great as we need to add products and services. Pros We switched from Paylocity a few years ago, Paycom has by far exceeded our expectations. From value for your money, to customer support, east of use, IT bug and issues resolved, they have hands down the best services. Our company is full of non-program friendly company and our employees have not had any issues with the user interface as it is is easy to manager. Cons Paycom is a growing company and keeping dedicated customer service agents has proven to be an issue, however, they are working extremely hard at fixing this problem and it is slowly getting better. Alternatives considered [Zoho Payroll](https://www.capterra.com/p/186299/Zoho-Payroll/) Reason for choosing Paycom Paycom has more features as we grew and offered better customer support Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Paylocity could not meet the ease of use we needed as a micro company. Review Source Response from Paycom September 4, 2025 Devi, thank you for your 5-star review. It's great to hear that we've been able to meet your growing needs and provide a user-friendly experience for your employees. We're especially proud to have stepped up where your previous provider, Paylocity, fell short in terms of ease of use, and we're thrilled that you've found our customer support and user friendly Paycom mobile app to be world-class. Thank you for sharing your positive experience and recommending Paycom to other organizations! CP Chandni P. Data Analyst Government Administration Used the software for: 2+ years ### "Easy to Use, Avoiding All Sales Calls... " May 15, 2025 4.0 Overall, the platform is user-friendly and intuitive, and we've had a very positive experience with our Paycom Specialist, who has been consistently responsive and helpful. That said, some members of our executive team felt that our Client Relations Specialist was overly focused on upselling products, which didn’t align with our priorities. As a smaller organization, we value streamlined solutions over add-ons that don’t fit our current needs. Pros Our Paycom Specialist is the best! Nic always responds in a quick and timely manner, and is always helpful. Cons We attempted to do a trial run of Beti to explore whether it would be a good fit for our organization. However, instead of a contained trial, the system was fully implemented into our environment, which resulted in several changes that couldn’t be reversed after we decided not to proceed with Beti. This has impacted key workflows—most notably, we’re no longer able to approve salaried employees’ timesheets in the way we previously could, which has led to ongoing complications. Additionally, we were informed that creating an organizational chart requires Beti, which was unexpected and suggests the system lacks flexibility unless we invest in features that may not align with our needs—such as the $15K/year cost for Beti, which ultimately isn’t the right solution for us. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom The company has had Paycom for over 11 years. Review Source Response from Paycom July 14, 2025 Chandni, we're glad to hear that you've found our software to be user-friendly and intuitive, and that your dedicated specialist has been consistently responsive and helpful. We're committed to providing streamlined software that meets the unique needs of our clients, and we're eager to learn more about your experience. We believe that our software has the flexibility and capabilities to exceed your expectations, and we'd appreciate the opportunity to discuss how we can work together to achieve that. You can share any additional thoughts and feedback at feedback@paycomonline.com. BR Bryan R. Senior HR Manager Food Production Used the software for: 2+ years ### "Paycom Evolving and Listening" June 10, 2025 4.0 Your success with us is totally tied to our account specialist. I rate my service level at a 10. The Manager On-the-go and employee portals are user friendly. Processing payroll is a breeze with Beti. The report module is one of the better report systems in the industry which makes our HR job easy. The training provided through webinars is very helpful. Pros Dedicated account rep customer service is top notch. The payroll processing module is designed well and makes payroll simple. Easy employee management. The benefits module is worth every penny. Cons 2024 system was programmer heavy and IT mentality, not HR end user mentality. The Help menu needs better search options and the subject organization needs improved by category Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Payroll and benefits modules where dynamic Switched from [AllianceHCM](https://www.capterra.com/p/10003399/AllianceHCM/) Simplicity of benefits, time card reporting, and payroll simplicity Review Source Response from Paycom August 6, 2025 Bryan, thank you for sharing your experience using Paycom! By pairing our intuitive solutions, like Manager on-the-Go®, with dedicated account specialists who provide personalized support, we strive to empower HR leaders like you to focus on what matters most - your people. You suggested that improved search options would enhance your experience, and we're excited to share a new tool that addresses this need. IWant, Paycom’s command-driven AI engine tool in a single database, is now live! With IWant, you'll get instant and accurate answers, eliminating the need for manual searching. To learn more about how IWant can enhance your experience, please connect with your dedicated specialist. NT Nijah T. THERAPIST Individual & Family Services Used the software for: 1-2 years ### "Paycom review" December 16, 2025 5.0 My overall experience was good. It allowed me to learn more about how to electronically submit my work hours, requests for sick days and vacation time in a timely manner. Pros I liked that the website was organized, structured and less confusing than other pay roll websites. It was easy to navigate and did not have multiple tabs that can confuse users. Cons Least of all, I did not like that you could not add multiple hours for days worked all at once because sometimes people forget to put in their hours. It would help if user could edit and resubmit hours if they make mistakes. Review Source Response from Paycom December 19, 2025 We're thrilled to hear that you've had a positive experience using Paycom. Our goal is to provide a user-friendly software that makes it easy for employees to manage their hours, request time off and perform other benefit-related tasks. We're glad to hear that Paycom's organized structure and simplicity have met your needs. Thank you for your 5-star review! Rob C. Director of Finance and Operations Religious Institutions Used the software for: 2+ years ### "Paycom - there was good and bad." November 4, 2025 3.0 They were an organization that worked ok for us and might work better for larger organizations than Providence. Pros Paycom had a product that was large enough to fit our needs as a growing church and nonprofit. They had a large support team. Cons They would push through system upgrades without proper training. Also, these upgrades weren't helpful to the team. Review Source Response from Paycom November 12, 2025 Rob, we appreciate you sharing your experience using Paycom. As a leader in innovative HR technology, we prioritize delivering seamless and intuitive solutions that meet the evolving needs of our clients. Our comprehensive training programs and dedicated support are designed to ensure a smooth transition and optimal utilization of our software. We're confident that our solutions can meet the needs of growing organizations like yours, and we would love the opportunity to earn your confidence. We invite you to share additional feedback at feedback@paycomonline.com. EM Emmanuel M. Online Evangelism Innovator Religious Institutions Used the software for: 2+ years ### "Easy HR service and feature rich for the end user." November 3, 2025 4.0 Overall, I have no problems taking care of weekly/monthly tasks. The system is easy to navigate and find what you are looking for. As a user, I have no major complaints! Pros We used this for onboarding, payroll, timecards, general HR features, and I have no complaints. It is easy to use, feature rich, and makes HR tasks easy to handle. Cons The cost is prohibitive, but you do get what you pay for. I wish the timecard feature was easier to use, Review Source Response from Paycom November 10, 2025 It's clear that Paycom has become an invaluable tool for managing your HR and payroll tasks with ease. Paycom is designed to streamline processes such as onboarding, payroll and time and attendance. We're glad to hear that you've found it to be feature-rich and user-friendly. As you continue to use Paycom, we invite you to collaborate closely with your dedicated specialist to explore new ways to optimize your workflow and unlock even more value from our software. Thank you for your advocacy, Emmanuel! Talk to a Capterra advisor for free and get results within 15 minutes.