# Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paycom the right Human Resources solution for you? Explore 1343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1343) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 9th, 2026 # Reviews of Paycom Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Simple and accessible user experience 92% positive reviews out of 289 Most reviewers indicate ease of use allows quick task completion, with intuitive interfaces and minimal learning curve. Frequent technical glitches and inconsistencies 57% negative reviews out of 192 Some reviewers find recurring bugs, inconsistent updates, and unreliable support cause delays and disrupt daily operations. Lisa C. Onboarding Manager, 201 - 500 employees. "Reported issues are responded to and noted as fixed, only for us to find they have not been corrected (i.e., a recent Paycom update caused the New Hire Audit Report to now pull Administrator IPs over identified as Employee IPs)." Intuitive navigation for all users 89% positive reviews out of 119 Most reviewers describe navigation as straightforward, with clear layouts and minimal training needed for effective use. CHRISTINE M. Human Resource Assistant, 51 - 200 employees. "I have worked in HR for many years and worked within many programs and paycom by far has been the easiet to implement and navigate." Cumbersome security and login procedures 73% negative reviews out of 82 Most reviewers describe security and access control as overly complex, with frequent password resets and frustrating login steps. Francesco G. Instructor, 11 - 50 employees. "The app on iPhone can be slow, passwords need to be reset every 6 weeks, and you get timed out if away on the app for too long even though it is open." Comprehensive HR process management 95% positive reviews out of 66 Most users report HR management centralizes payroll, onboarding, benefits, and employee data, streamlining daily HR tasks efficiently. Hailey M. Hr Generalist, 501 - 1,000 employees. "The platform helps simplify many day-to-day HR tasks by keeping payroll, onboarding, time tracking, benefits, and employee records all in one place." Complicated punch correction process 54% negative reviews out of 39 Some users report punch management is confusing, with difficult correction requests and unintuitive workflows for time adjustments. Jennifer P. Case manager, 51 - 200 employees. "There is struggles with getting the time punch change requests to update on both the employee and supervisors screens." ## Showing most helpful reviews Showing 1-25 of 1343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Heather Y. HR Generalist Operations Manager Individual & Family Services Used the software for: 2+ years ### "Best Payroll Provider I have Used" July 31, 2025 4.0 Definitely pleased. It is always a little nerve-racking to change payroll providers. The changeover was definitely easy. Pros Definitely a god value for the money. We have not had any issues while using. We are able to run reports we never thought were possible with our old provider. Customer service is always helpful and polite. Cons Struggle with some areas like updates to benefits, so large it is hard to figure out how to do certain things. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom To complicated, Paycom seemed more streamlined. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Had many issues with our former provider. We couldn't create custom reports when we needed them, they messed up our tax filings. Review Source Response from Paycom August 5, 2025 Heather, it's great to see that our streamlined approach has made a significant difference in your payroll experience, allowing you to create custom reports that were previously impossible with your old provider. Your dedicated specialist is also always here to help you navigate and help customize our software to meet your evolving needs. We also encourage you to check out IWant, the first command-driven AI engine in a single solution database. Finding the information you need is now easier than ever! TP Tabitha P. Director of People and Culture Construction Used the software for: 2+ years ### "Top Notch Service" May 14, 2026 5.0 I love working with Paycom and would recommend to anyone looking for a new platform. I have been a customer for 11 years and wouldn’t choose another service provider. Pros I have used many other payroll platforms and Paycom’s customer service is top notch! They are always available when I need them and are experienced enough to solve my issues quickly. Cons Building the performance reviews require multiple layers to get to the final product. If you have a complicated review, that are different for each position, the platform is not user friendly. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Used Paycom in the past and knew how amazing the customer service was. Review Source Response from Paycom May 19, 2026 Thanks for your feedback, Tabitha. It’s great to hear that Paycom’s ease of use and dedicated support model have made such a strong impact over your 11 years with Paycom. We’re glad your dedicated specialist continues to deliver quick, knowledgeable support when you need it. RS Ryan S. Accounting Non-Profit Organization Management Used the software for: 2+ years ### "User-Friendly: Easy for Employees to Navigate; Needs Patience on the Administrative Side" June 25, 2026 3.0 Overall, Paycom is a solid, comprehensive platform. There is definitely a learning curve and some frustration when dealing with the back-end setup, but once the system is configured properly, things run smoothly and it works exactly as it's supposed to. Pros The employee self-service side of Paycom is fantastic. It is incredibly easy to navigate, and our team loves having all of their payroll and HR information readily available in one place. On the client side, I regularly used the expense management feature to track and add our company credit card expenses, which streamlined our process. As a supervisor of the payroll team, I also found the day-to-day payroll functionality and brief HR features we utilized to be very reliable once fully operational. Cons Some of the back-end features and initial configurations are quite complex and difficult to set up properly on your own. We frequently needed a lot of hands-on assistance from Paycom’s support team to get everything configured correctly. Review Source Response from Paycom July 2, 2026 Thank you for sharing your experience, Ryan. Paycom combines innovative, comprehensive software with dedicated service, giving clients access to specialists who help maximize the value of the software through personalized guidance, training resources and client webinars. We're glad to hear Employee Self-Service® has been a valuable tool for your team, and we encourage you to continue partnering with your dedicated specialist as your needs evolve. JM Jillian M. HR Medical Practice Used the software for: 2+ years ### "Hit or Miss with Support, Easy Payroll. Take time to Implement" April 9, 2026 4.0 A mixed bag. The last 6 months or so with our new support team has definitely been great though. I wish it could have been this way all along. Overall though, I don’t know if I’d choose Paycom in a line up again. Implementation seemed to go great but you don’t really know what was missed until you’re in the system. Do not rush that process. And do the trainings. Make sure you know what you are doing before you go live, and check EARLY to make sure data was transferred correctly, and there aren’t accrual issues. They do offer a lot of support options, and again it’s easily accessible. So if this is important to you, you will get it with Paycom. Pros Paycom overall is a good system. When implemented correctly, and when you purchase all modules it functions decently well. Payroll is quite easy with th timekeeping module in place. Cons your support team makes all the difference right along with who implements you. Our current support team is great. Before there were several issues and it rooted back to implementation. While support was always easy to get ahold of, there was a disconnect between myself and our assigned rep for awhile. They made it very challenging to get our rep reassigned. There seems to be challenges with having accrual limits stop at a set yearly amount when you also allow people to earn PTO when they work overtime. This is very strange to me but they never resolved this issue for us. I do not like the price per payroll set up. But it isn’t very much to run a payroll off cycle either. Alternatives considered [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom I’m not sure why the Hr director chose what she did. I believe price was a factor. Switched from [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/) APS was a dinosaur system. Very outdated, not intuitive, and clunky. Paycom was way better than them. Review Source Response from Paycom April 14, 2026 Thank you for sharing your experience, Jillian. Our specialists are trained, accessible and committed to supporting clients throughout their partnership with Paycom, and we’re glad that level of service is reflected in your experience. We’re proud to offer innovative software backed by knowledgeable, responsive support, especially compared to more outdated systems. KH KIM H. HR Director Non-Profit Organization Management Used the software for: 2+ years ### "HR Director" June 24, 2026 5.0 One a scale of 1-10, I would give Paycom a score of a 9. That's pretty good considering there is no flawless system that exists. Pros We've been using Paycom for 10 years, and while you always have employees come and go, I love that we one person to go with our questions. Our specialist knows us and understands our needs. For the most part, I feel it is also rather user friendly, and it's all one system. You are not importing from or exporting materials to other systems. Cons The onboarding process was not ideal but implementing any new system to not perfect. Our business is fund driven and that created some issues as well. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor had several different pieces they were using to try to do the one single source product that Paycom has. Plus you had to work with 4 people to implement the product - it was a nightmare. Review Source Response from Paycom July 3, 2026 Thank you for sharing your experience and for partnering with Paycom for the past 10 years, Kim! We're thrilled to hear that having a dedicated specialist who understands your organization, along with the convenience of a true single software, has helped support your team over the years. It's especially rewarding to know Paycom has delivered the ease of use, consistency and personalized service that continues to make a difference for your organization. TB Teresa B. Director of Human Resources Entertainment Used the software for: 2+ years ### "Just say YES to Paycom! " May 28, 2026 5.0 Overall I am very satisfied with the platform. I have been in Human Resources for over 20 years and have worked in other de-centralized systems. I have a deep appreciation for Paycom and the ability to have everything I need in one system. Pros I love that every aspect of my employee data is at my fingertips. I also appreciate that Paycom is always trying to improve the platform to provide employers the best experience. I feel competent in Paycom, Paycom created a platform that makes it easy for me to ensure I am using all parts of the system! Cons The customer support has had high turnover. We have been fortunate with our current team, however that has not always been the case. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Having a centralized platform was key and ease of use critical. Switched from [Sage Payroll](https://www.capterra.com/p/215768/Sage-Business-Cloud-Payroll/)[NOVAtime](https://www.capterra.com/p/125704/NOVAtime-4000/)[Sage HR](https://www.capterra.com/p/128705/SageHR/)[Sage HRMS](https://www.capterra.com/p/227236/Sage-HRMS/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Decentralized system that did not talk with each other. Review Source Response from Paycom June 1, 2026 Thank you for your 5-star review, Teresa! It’s great to hear that Paycom’s single, comprehensive software has made such a difference compared to your previous providers, especially with all employee data easily accessible in a single database. We’re glad Paycom continues to support your work and deliver a strong, streamlined experience. AP Amy P. Sr. Total Rewards Administrator Machinery Used the software for: 2+ years ### "Paycom can do all things" May 14, 2026 4.0 It has been highly improved since we switched to Paycom in 2020. They are always updating and improving each function provided. Payroll has come a long way, and I like that we have one dedicated specialist. It was a lot more difficult to deal with different people every time we called in, this was a very smart decision. Pros Paycom assigns a specialist to help you through any issues or concerns, and they typically respond the same day, often within the hour. It is a one-stop shop for all your business needs, including benefits, payroll, financial reporting, and all HR related functions. Cons While I know some webinars summarize Paycom updates, it would be nice if there were more detailed videos for each change. Something that not only describes the change but also explains how it will affect different functions going forward. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) I was not here at the time, I was hired about 5 months after so it was still new Review Source Response from Paycom May 19, 2026 We’re glad to hear dedicated support and continuous product innovations have made a strong impact on your experience since switching from your previous provider. Paycom’s single software is designed to unify everything in one database while delivering responsive, consistent support. Thank you for your advocacy, Amy! KR Kyle R. Assistant Controller Hospitality Used the software for: 2+ years ### "Paycom: Great Software and Excellent Support" May 14, 2026 5.0 Overall, my experience with Paycom has been very positive. The software is user-friendly, easy to navigate, and continues to improve with helpful features like IWant. Their customer service team is excellent and always quick to provide answers and support when needed. I also really value the relationship aspect of their service. Their traveling field agent visits us about every quarter to provide trainings, check in with our team, and discuss ways we can continue improving our processes. That level of support and communication has made working with Paycom a great experience overall. Pros What I like most about Paycom is how user-friendly the software is. It’s very easy to navigate and find what you need. The new IWant feature has also been very helpful because employees can ask their own questions instead of always coming to me as the payroll admin. I also really appreciate their customer service team. They always respond quickly and are very helpful whenever I have questions. Cons One thing I like least about Paycom is that some features can take time to learn when they are first introduced or updated. However, they do a great job providing training sessions and resources for new features, which makes the transition much easier and helps users get comfortable quickly. Switched from [Gatekeeper](https://www.capterra.com/p/145449/Gatekeeper/) The user functionality was lacking in our old payroll software. Paycom had better features for the price Review Source Response from Paycom May 19, 2026 Thank you for your 5-star review, Kyle. It’s great to hear that Paycom’s ease of use, along with tools like IWant™, help streamline day-to-day work and give employees more control over their data. We also appreciate your recognition of your dedicated support specialist and their ongoing commitment to your team’s long-term success. RC Raquel C. Payroll Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great System" May 14, 2026 4.0 Very good. We have utilized more modules within the last year and learned so much. Many of the modules have really made things run more efficiently. Pros Easy navigation for managers and employees. Training is offered to managers if needed. Customer support is a live person that answers. Cons Sometimes not notified if an update has happened and it changes things for us on our screen or procedure. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Did not like ADP at all. No customer service and system was not accurate on reporting. Review Source Response from Paycom May 19, 2026 Thank you for your feedback, Raquel. It’s great to hear that our platform’s ease of use and expanded modules are helping drive more efficiency across your team, along with the value of having responsive, dedicated support.  Katie W. VP of HR Wholesale Used the software for: 1-2 years ### "Avoid this HRIS" January 5, 2026 1.0 My overall experience with Paycom was very poor. Great promises, high hopes that things would be addressed, and never once was anything delivered on. Pros The sales people were great!.... The employee mobile application was also enjoyed by my staff and something they felt was easy to navigate. Cons Implementation and customer service were atrocious. I'm truly not sure I've ever had a worse experience with a vendor. They set things up improperly - we had spreadsheets sent to them with tax information that was never setup as it should have been - and we spent hours upon hours fixing things because of this. That's just one example of so many things that went wrong. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Dayforce was too expensive and had more functions than we needed. Review Source Response from Paycom January 8, 2026 Katie, we appreciate you sharing your experience with Paycom. We appreciate the positive feedback about our sales team and mobile app, and we're glad to hear that they were a highlight of your experience. We take all feedback seriously and would like to learn more about the specific challenges you faced. We're committed to providing our clients with world-class service and continually look for ways to improve. If you're willing, we'd like to discuss your experience further to understand how we can better meet the needs of our clients in the future. Please feel free to reach out to us at feedback@paycomonline.com. CB Cindy B. Sr Manager, HRIS Education Management Used the software for: 2+ years ### "Paycom Review" April 22, 2026 4.0 Overall we use Paycom on the daily basis, it seems to cover the majority of what we need for our HCM needs. Pros The all in one solution makes things easier as I only have to enter an employee one time. It keeps me from being redundant in my work. Cons Customer service is hit or miss. While their customer service is great if you get a tenured rep, if you get someone who is not tenured it is a mess trying to get them to understand what you are trying to explain and the issue at hand. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Our COO at the time wanted Paycom and they made the decision to switch. Also, we were two companies that merged and one company was using it already. Review Source Response from Paycom April 24, 2026 We’re glad Paycom’s single database platform helps reduce redundant work and supports your daily HCM needs. We'd like to learn more about your experience, and encourage you to share additional details with us at feedback@paycomonline.com. Thank you for taking the time to leave a review, Cindy. VT Valerie T. Specialist Automotive Used the software for: 2+ years ### "Happy with Paycom!" April 27, 2026 5.0 I have used Paycom since early 2022 and prefer it over other HRIS systems. The reports section makes it so easy to select items that I am pulling for reports! Pros Very easy to use, love the easy select reports I can Call to get help, or use the help tools Have used with several companies now and feel confident in Paycom ability to deliver a good product Cons I hear that the breakdown of our billing is not the easiest, but this is not my area of knowledge at this time. Alternatives considered [Succession Planning](https://www.capterra.com/p/168416/Talent-Management-Suite/) Reason for choosing Paycom The ease of use, setting up through actual use of the product Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Multiple reasons, I was not here when they made the change Review Source Response from Paycom April 28, 2026 Valerie, thank you for your 5-star review of Paycom! It's wonderful to know you find Paycom easy to use and that you have had a great experience across multiple organizations. We're excited to share that Career and Succession Planning is a newly available module within the Paycom system. We encourage you to reach out to your dedicated specialist for more information, or check out our website: paycom.com/software/career-succession-planning. MR Monica R. Regional Payroll Manager Entertainment Used the software for: 2+ years ### "Highly Recommend Paycom" April 29, 2026 5.0 I have used Paycom for over 5 years and have recommended switching to Paycom when I encounter a business using another platform. Paycom's sales, onboarding, and support divisions communicate effectively and help clients feel secure and learn how to get the most out of the Paycom system. Pros Paycom's system feels organic rather than cobbled together like other systems. Paycom listens to their clients and may make adjustments to their system if the recommendation has merit. I appreciate their dedicated team customer service model. I always get an answer. Cons Some team members are not as experienced as others in all aspects of Paycom. Regardless, it seems that the team always finds a subject matter expert to get answers/results for clients. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing Paycom Paycom's sales team and customer support are superior to other providers. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) The need for a modern, scalable system that provided robust reporting functionality. Review Source Response from Paycom May 8, 2026 Thank you for your continued trust and recommendation over the years! We’re glad to hear our teams, from sales to onboarding to ongoing support, have provided clear communication and helped you feel confident getting the most out of Paycom's single software. It’s great to know you value our comprehensive software and dedicated support model, ensuring you always have the right expertise when you need it. SB Stephen B. CFO Construction Used the software for: 1-2 years ### "Unsatisfactory" April 20, 2026 2.0 Unfortunately negative all around. The platform ran payroll if everything was static but any changes required quite a bit of CS input and workaround. Discrepancy on tax was the final nail in the coffin - not that the issue arose but the steps to resolution and inability have a definitive POC to work through the issue. Pros I'm going to be very honest in this review - I had a terrible experience with this platform (inherited from prior executives initiative). I gave it an honest go and the UI was dated, but more importantly the customer service was horrendous. Cons Customer service - without going into detail we had a tax correction that arose and I have never been bounced around so many times for months. This became an active item that made its way to our \[sensitive content hidden\] desk at the end of it. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom I did not, I gave paycom a chance as it was already implemented. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Went to another company that had Paycom already implemented. Review Source Response from Paycom April 28, 2026 Stephen, we're disappointed to read your review and we'd like to learn more about your experience. We encourage you to share additional details with us at feedback@paycomonline.com so we can work together to resolve your concerns. VR Verified Reviewer Declassification Analyst Information Technology and Services Used the software for: 6-12 months ### "Paycom is SUPER user friendly!! " April 8, 2026 5.0 My company switched from another platform to Paycom, and I have been very happy with the switch. Paycom is very user-friendly and provides great insights that make payroll information digestible and interactive. Pros Paycom makes it very easy to see your payroll information. I really like that you get a preview of your upcoming check to approve, and that Paycom provides insights and shows how your paycheck compares to previous months. Paycom makes tax documents and elections very easy, customizable, and ensures the tax process is straightforward. They also have a really cool AI tool! Cons I like that I have to provide the last 4 of my Social Security number to log in to Paycom. I understand that it is for security, but I would prefer not to do that. Switched from [PayBridge](https://www.capterra.com/p/10007251/PayBridge/) My company decided to make the switch, but Paycom is much, much more user-friendly and has a more updated user interface. Review Source Response from Paycom April 10, 2026 Thank you for sharing your experience and your 5-star review! We’re glad to hear Paycom’s user‑friendly design, paycheck visibility and interactive insights make payroll information easier to understand and manage.  AG Angela G. Chief Financial Officer Civic & Social Organization Used the software for: 6-12 months ### "Awesome Partner and Great Communication" April 2, 2026 5.0 So far my experience with Paycom has been great! Again, I feel like Paycom is a partner and not just a payroll processing provider. Pros Paycom has been a great partner for our company! First, it is very easy to use and if I do have questions, they are always available to help. So far communication and collaboration has been excellent! I have talked with them more in 6 months than I had with the previous provider in 5 years! Cons If there is any con, it would be price; however, it is still a great value for the service that we are getting. Alternatives considered [Sage Intacct](https://www.capterra.com/p/76/Intacct/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom Great salesperson that was patient and wonderfully explained the product. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Lack of communication and facing extreme cost increase. Review Source Response from Paycom April 6, 2026 Thank you for the great review! We’re glad to hear Paycom has been a true partner and that our ease of use, communication and collaboration stand out—especially compared to your previous provider. It’s great to know our functionality and dedicated support are delivering real value for your team. MR Melissa R. Senior Accounintg Manager Non-Profit Organization Management Used the software for: 2+ years ### "Generally Pleased" April 6, 2026 4.0 Overall, I think it is competitive platform and we're generally pleased with the functionality of it. Pros I don't think we've ever had any technical issues with it, and it works well. Our account manager is responsive. Some of the updates have been convenient, such as the ACH return tracker. Cons The design changes that have been made in the past few years have all been horrible. I suppose they are to make it more mobile friendly, but it causes so much more scrolling on the desktop versions. I find it hard to believe that HR and payroll personnel are using their phones to work instead of their computers. The fees are outrageous for past quarter corrections. The enrollments reports are lacking, and it would be nice to be able to pull data from multiple payrolls into a pivot table with a single report. I wish the interface was designed a bit better - some of the more used pages are hard to find in not intuitive places. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom It met all of our HR needs and had better reporting. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) We used Microsoft Great Plains before, but it's not available as an option. We needed a more robust HR system, and Great Plains was being phased out. Review Source Response from Paycom April 14, 2026 Thank you for sharing your feedback, Melissa! We’re glad to hear that our software has been reliable for your team and that your dedicated specialist is responsive and helpful when questions arise. We also appreciate you calling out the product innovations that have added value, and we encourage you to share additional thoughts with your dedicated specialist or by emailing us at feedback@paycomonline.com. Client feedback like yours is important, and we’re grateful you took the time to share. TC Tiffany C. Employee Engagement Specialist Construction Used the software for: 1-2 years ### "Reliable System with Helpful Features" April 9, 2026 4.0 My overall experience with Paycom has been positive, but it’s a system that is constantly changing. Some updates are helpful, while others can make everyday tasks a bit more frustrating. For example, the recent addition of multiple default groups in the employee group dropdown has made it harder to quickly find the groups I actually use. One area I wish was stronger is communication with applicants before onboarding. It would be helpful to send prescreening documents for signature after the application stage but before extending an official offer, especially when verifying qualifications. I do like the MyCom feature, as it’s a great way to share company updates. However, I wish there was more flexibility, specifically the ability to include multiple pages or longer newsletters, since ours can be quite detailed. Overall, Paycom is a reliable and useful system, but there are definitely areas where added flexibility and user-focused improvements would enhance the experience. Pros The system is reliable overall, with very few bugs or issues that impact daily use. Customer support is also very exceptional they are usually quick to answer phone calls and helpful in resolving issues in real time. Cons One downside is the document experience. Files often have to be downloaded instead of being viewed directly in the browser, which slows things down. Also, when reviewing documents (like PAFs and other documents), you can’t easily go back to where you left off, you have to restart from the employee profile and find your place again, which can be frustrating and time-consuming. Review Source Response from Paycom April 14, 2026 We’re glad to hear Paycom continues to be a reliable software and that your dedicated specialist has been responsive and helpful when you need real‑time assistance. Listening to client insights and innovating the software to better support day‑to‑day workflows is important to us, and we encourage you to share additional insights with your dedicated specialist or by emailing feedback@paycomonline.com. Thank you for your advocacy, Tiffany! JH Josh H. Director of Training Banking Used the software for: 2+ years ### "Decent, and Getting Better!" April 9, 2026 4.0 Overall, it is easy to get a hold of a dedicated representative via email or phone; however, one bad representative can seriously impact the experience. Pros I think that the value of Paycom supersedes the price that we pay. I do think that the functionality on the backend is helpful. In general, very easy to use. Cons We have had some "wants" for a long time, such as automations that go outside of Paycom. There is not much that is available (e.g., 401k integration). We also had a few service issues where tickets were left open for nearly a full year, resulting in some serious tax implications. Not extremely customizable. Review Source Response from Paycom April 16, 2026 Thank you for sharing your experience, Josh! We’re glad to hear you find value in our software's usability, functionality and our commitment to world-class service. Paycom continues innovating with a long‑term focus on reliability, automation and dedicated support as client needs evolve. NG Nadia G. Human Resources Generalist Information Technology and Services Used the software for: 2+ years ### "Average with Room to Grow." April 30, 2026 3.0 Overall, my experience with Paycom has been average. The software itself has potential. There are hiccups and some things are updated on a delay. If communication can improve (see cons for details) I think a lot more development can occur. Pros I appreciate the use of dashboards. Dashboards make it easy to see all pending items, especially within a team of multiple associates. This allows any of use to check status at any time. Cons There are often times reports or sections within the system stop working. I have had multiple instances where a report I've been using for 1 year+ stops producing the content it used. Recently, after trial and error of multiple fields with our designated Paycom rep, we came to a conclusion that the developers changed something on the backend, impacting the given report. The other element that is a significant con, is the business structure and how they manage communications. Their process for communications starts at the top. They reach out the \[sensitive content hidden\] etc. when there are changes like a new sales rep being assigned to your account. However, unless your company is a small business, this is very inefficient. This results in the boots on the ground HR staff not being updated because executive management received an email communication that did not see. I understand wanting to include them from a sales perspective, but including all parties would be the better approach. That way the HR staff can discuss with their executive leadership and these communications do not get missed. Review Source Response from Paycom May 8, 2026 Thank you for your feedback, Nadia. We’re glad to hear that the Paycom's functionality makes it easy for your team to track and manage pending items, helping improve visibility and collaboration. It’s great to know that a centralized view is delivering value for your day-to-day workflows. We invite you to share additional feedback at feedback@paycomonline.com.  CD Catrina D. HRM Telecommunications Used the software for: 1-2 years ### "Every system has its wins and opportunities" May 13, 2026 4.0 Paycom is great if you have the time, skillset, and manpower to customize and change things as they go. If you are in a situation where you don't have someone who can manage the set up, adjustments, and data auditing, it may not be the best system for you. Pros I like that Paycom is customizable and can be set up and adjusted at the client level for most changes. A lot of changes I've needed with other HRIS systems can be done and the step by step instructions in the help center are updated and actually useful. I enjoy the reporting and analytics as well. Cons Many of the customizations require changing items in multiple locations to work. Some things are clunky or titled in a way that is different than other HRIS systems so finding, locating, and understanding on your own can be quite difficult. Changes are multi-steps and sometimes require you change things in unrelated areas to work. I use the ATS daily. My number one request would be to have the option to decline an entire candidate instead of having to go through each individual application for a person you know you won't or can't consider for those positions - say previous employees, failed background checks, or lack of credentials like HS diploma or GED. I understand why, but applicants, especially those that apply via a sponsored ad on Indeed or other sites, not only cost us time, but also money and aren't even able to be considered. Getting to spend more time on good or possible candidates would make a huge difference in the time and dollars we spend. Review Source Response from Paycom May 19, 2026 It’s great to hear Paycom's flexibility and customization help you tailor our software to your needs, along with the value you’re getting from reporting, analytics and the helpful guidance in the help center. We’re glad those capabilities are supporting more efficient, informed HR processes as your team continues to optimize how you use the system. We encourage you to share additional feedback with your dedicated specialist or by emailing feedback@paycomonline.com. CJ Connie J. Senior Director Museums and Institutions Used the software for: 2+ years ### "Paycom compares to other providers - there's good and bad!" June 24, 2026 4.0 It started out rough. 90% of the training time given to us was for payroll with little left over for HR. That meant we had to learn Applicant Tracking, position seats, and other HR related functions on our own. We've gradually worked out most of the bugs with Paycom and find communication with them is fairly consistent. Pros 1\. Having an integrated timesheet program built into Paycom is a great advantage for our organization. 2. Being able to post open jobs on Paycom and recruit through LinkedIn and Indeed without doing extra work or paying extra fees saves us money. 3. Paycom usually works great on our employees' mobile devices and they find the new I Want feature easy to use for most inquiries. Cons 1\. Some technical issues never get resolved. 2. Just when the rep gets to know you and help you with your issues they get promoted and we get a new rep. 3. We get excited about a new service or option and find everything costs extra but when it doesn't work the cost is not reduced. Review Source Response from Paycom July 3, 2026 Thank you for sharing your experience, Connie! We're glad to hear that Paycom's features like Time and Attendance, Applicant Tracking, IWant™ and Employee Self-Service® have helped simplify processes for both your team and employees. It's great to know you've seen value in having key HR functions in one platform, and we appreciate your partnership as your organization continues to grow with Paycom. CG Carolyn G. Director of Finance and Accounting Non-Profit Organization Management Used the software for: 2+ years ### "Paycom - A Valuable All-in-one System" April 2, 2026 5.0 One of Paycom’s biggest strengths is its employee‑driven approach. Employees are responsible for entering and updating their own information, which minimizes errors and cuts down on routine administrative tasks for HR. The payroll system is dependable, and real‑time data updates allow me to confidently process payroll and run reports without needing to reconcile information across multiple systems. Compliance tools and audit support are also helpful for ensuring accuracy and meeting regulatory requirements. From an administrative standpoint, Paycom’s reporting features are strong, and having a dedicated account representative makes issue resolution more efficient. Overall, Paycom is a solid solution for HR teams that prioritize accuracy, compliance, and process standardization. It works especially well in mid‑ to large‑sized organizations where employee self‑service and centralized data management can significantly reduce HR workload. Pros Paycom has been a valuable all‑in‑one system for managing payroll, employee data, time and attendance, and overall HR processes. Having everything housed in a single platform significantly reduces duplicate entry and helps maintain data accuracy across departments. Cons While the employee‑driven model reduces HR data entry, it also creates risk. Errors made by employees (missed punches, incorrect tax or benefit selections) often still require HR follow‑up and correction, shifting the burden rather than eliminating it. Review Source Response from Paycom April 6, 2026 Thank you for your 5-star review, Carolyn! We’re glad to hear our single software, real‑time data and features like Employee Self‑Service help drive accuracy, efficiency and confidence in payroll and reporting. It’s also great to know our robust reporting tools and dedicated support are making a meaningful difference for your HR team. Andrew F. VP, People Banking Used the software for: Less than 6 months ### "Platform Does Not Perform As Represented" March 6, 2026 1.0 Their staff are polite and helpful, but even they struggle with the system. Their implementation staff will start to show us something, click in one place, and then say "that's not where it is" and move someplace else. When we expressed our concerns and asked that they be escalated, we got the same 2-3 people on the phone for over a month. There has been no traction and no willingness to acknowledge their product does not perform as the described in the sales porcess. Pros Initially, we were happy with the payroll execution and employee scheduling. Even that has become problematic now though. Cons The product was misrepresented to us during the sales process and four key areas that were table stakes for us have been nothing of what was advertised. We cannot process payroll as they told we would, we cannot get a functioning GL, their ATS cannot facilitate communication and cannot perform any scheduling functions, and Paycom seems to think employee onboarding begins at their start date, so we cannot facilitate any tasks or communication prior to that date. I want to emphasize, these were all areas we asked specific questions about in contracting process, and were told the product could do, in no uncertain terms. We even have in writing that they misrepresented at least one of the above. Review Source Response from Paycom March 13, 2026 Andrew, we’ve reviewed your feedback and have been in direct contact with your organization regarding your concerns. Our teams remain engaged and available to continue supporting your account and addressing outstanding items. At this time, our position has been communicated directly, and the implementation team will continue to work with you as appropriate. CA Crystal A. Vice President Automotive Used the software for: 2+ years ### "Strong Long-Term Performance" February 26, 2026 5.0 Overall, our experience has been very positive. We transitioned to Paycom over three years ago, and the results have consistently met or exceeded expectations. The implementation period was manageable, adoption across the organization was smooth, and the system has continued to perform reliably over time. Since the transition, we have benefited from improved integration, streamlined processes, and a more intuitive user experience for both employees and management. The platform has supported our operational needs without disruption and has scaled effectively with the business. Three years in, we remain satisfied with the decision and the long-term value the system has delivered. Pros The platform operates as a fully integrated system, which has been a significant improvement compared to our prior experience with ADP. Under ADP, each product functioned within a different interface and did not integrate seamlessly. In addition, ADP required multiple logins across modules, which created unnecessary friction and inefficiency. Paycom’s unified architecture eliminates those issues. The system is cohesive, navigation is intuitive, and employees have had no difficulty using the portal. The timekeeping tools are particularly strong — robust, user-friendly, and easy for both staff and management to operate. From a configuration standpoint, the flexibility is substantial. The system allows for extensive customization to align with specific business needs. We have not encountered a structural limitation that prevented us from implementing a required workflow. Support has also been a meaningful improvement over ADP. The Paycom team is generally knowledgeable about the software and able to provide informed guidance. Overall responsiveness and product familiarity have been strong. Overall, the transition has resulted in improved usability, better integration, and stronger operational efficiency. Cons I do not have any material concerns or drawbacks to report. Overall, the transition has improved usability, integration, and operational efficiency. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Frustrated with ADPs service and support Review Source Response from Paycom March 9, 2026 Crystal, thank you for taking the time to share your 5-star experience with Paycom! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.