--- title: "Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Paycom the right Human Resources solution for you? Explore 1382 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130949/Paycom/reviews/" page_type: "reviews" language: "en" --- Paycom 4.4 (1382) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 18th, 2026 # Reviews of Paycom Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews LB Lindsey B HR AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Customizable onboarding lists, ability to upload our company documents for ESS visibility, time off requests are simple, learning platform is nice.“ February 26, 2026 CD Catrina D HRMTelecommunications, 201 - 500 employeesUsed the software for: 1-2 years. “My number one request would be to have the option to decline an entire candidate instead of having to go through each individual application for a person you know you won't or can't consider for those positions - say previous employees, failed background checks, or lack of credentials like HS diploma or GED.“ May 13, 2026 HM Hailey M Hr GeneralistWholesale, 501 - 1,000 employeesUsed the software for: 6-12 months. “The platform helps simplify many day-to-day HR tasks by keeping payroll, onboarding, time tracking, benefits, and employee records all in one place.“ May 8, 2026 TC Tiffany C Employee Engagement SpecialistConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “Also, when reviewing documents (like PAFs and other documents), you can’t easily go back to where you left off, you have to restart from the employee profile and find your place again, which can be frustrating and time-consuming.“ April 9, 2026 NL Nataly L Payroll AdministratorStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: 1-2 years. “The combination of ongoing product improvements, responsive service, and a willingness to listen to customer feedback makes Paycom a valuable partner. Whenever questions or issues arise, we receive prompt assistance, and the available training resources make it easy for our team to learn and use the system effectively.“ June 24, 2026 LC Lisa C Onboarding ManagerOutsourcing/Offshoring, 201 - 500 employeesUsed the software for: More than 2 years. “Reported issues are responded to and noted as fixed, only for us to find they have not been corrected (i.e., a recent Paycom update caused the New Hire Audit Report to now pull Administrator IPs over identified as Employee IPs).“ April 30, 2026 Kimberly L Human Resources GeneralistUtilities, 201 - 500 employeesUsed the software for: Less than 6 months. “Strong problem-solving for unique setups: We are a very unique organization with many specialized payroll, HR, and timekeeping requirements. Although there were hiccups during implementation, the Paycom team stayed on top of our special requests and worked hard to find workable solutions.“ May 27, 2026 MZ Miranda Z PayrollConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “Lack of information surrounding payroll taxes, processing, tax credits and how they flow to the cash requirements with no detail at all.“ May 13, 2026 ## Showing most helpful reviews Showing 1-25 of 1382 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David C. CEO Hospital & Health Care Used the software for: 2+ years ### "Excellent Company" July 8, 2026 5.0 Overall Paycom is a wonderful company and one that I always refer people too when I am at meeting. You truly do get a great service and value for your money. They are good people and will go the extra mile to make sure you get what you need. Pros The customer support and how easy the reporting is within Paycom. I also like the fact that you can geed instant feedback from your account manager. Cons The only issue I run into is when you upload a tax letter there does not seem to be any notification or communication back once the issue is resolved. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was not able to give us the support we needed or the reporting that we needed. Review Source Response from Paycom July 13, 2026 Thank you for your kind words, David! We're thrilled to hear that Paycom has made such a positive impact on your organization. It means a lot to know you’re an advocate for Paycom and willing to share your experience. Your feedback helps showcase the real value our software brings to businesses every day! MC MARIA C. HR Generalist Hospital & Health Care Used the software for: 2+ years ### "Automation at its best" June 24, 2026 5.0 Overall I am happy with Paycom. When we do have an issue, I get support from our rep, so I don't typically wait long for a resolution. and we have no intention of switching to a different platform. Pros Ease of Use - Paycom has streamlined many of our processes and has kept our HR staff overhead to a minimum Cons I dislike how the periodic updates can mess up your system. These updates get applied site wide whether you wanted the change or not and sometimes, I struggle to see the value in some of these changes. I also think they should be better prepared on the "new change" and how it will affect your system. Its not usually found until an employee complains about not being able to see something or do something they used to be able to do. After that Paycom always has a work around but its frustrating that it takes an employee to find the error before it can be fixed. I wish Paycom was more intuitive on how that new update affects MY system. And maybe that is on the specific rep to be on top of those things, but whatever the case, that's the one CON, I have. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom lower front end cost, if I remember correctly Review Source Response from Paycom July 3, 2026 Thank you for sharing your experience, Maria! We're thrilled to hear that Paycom has helped streamline processes, reduce HR administrative overhead and provide the responsive support your team needs when questions arise. It's especially rewarding to know that the platform has delivered value over the years and that your dedicated specialist continues to be a trusted resource whenever assistance is needed. RS Ryan S. Accounting Non-Profit Organization Management Used the software for: 2+ years ### "User-Friendly: Easy for Employees to Navigate; Needs Patience on the Administrative Side" June 25, 2026 3.0 Overall, Paycom is a solid, comprehensive platform. There is definitely a learning curve and some frustration when dealing with the back-end setup, but once the system is configured properly, things run smoothly and it works exactly as it's supposed to. Pros The employee self-service side of Paycom is fantastic. It is incredibly easy to navigate, and our team loves having all of their payroll and HR information readily available in one place. On the client side, I regularly used the expense management feature to track and add our company credit card expenses, which streamlined our process. As a supervisor of the payroll team, I also found the day-to-day payroll functionality and brief HR features we utilized to be very reliable once fully operational. Cons Some of the back-end features and initial configurations are quite complex and difficult to set up properly on your own. We frequently needed a lot of hands-on assistance from Paycom’s support team to get everything configured correctly. Review Source Response from Paycom July 2, 2026 Thank you for sharing your experience, Ryan. Paycom combines innovative, comprehensive software with dedicated service, giving clients access to specialists who help maximize the value of the software through personalized guidance, training resources and client webinars. We're glad to hear Employee Self-Service® has been a valuable tool for your team, and we encourage you to continue partnering with your dedicated specialist as your needs evolve. TB Teresa B. Director of Human Resources Entertainment Used the software for: 2+ years ### "Just say YES to Paycom! " May 28, 2026 5.0 Overall I am very satisfied with the platform. I have been in Human Resources for over 20 years and have worked in other de-centralized systems. I have a deep appreciation for Paycom and the ability to have everything I need in one system. Pros I love that every aspect of my employee data is at my fingertips. I also appreciate that Paycom is always trying to improve the platform to provide employers the best experience. I feel competent in Paycom, Paycom created a platform that makes it easy for me to ensure I am using all parts of the system! Cons The customer support has had high turnover. We have been fortunate with our current team, however that has not always been the case. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Having a centralized platform was key and ease of use critical. Switched from [Sage Payroll](https://www.capterra.com/p/215768/Sage-Business-Cloud-Payroll/)[NOVAtime](https://www.capterra.com/p/125704/NOVAtime-4000/)[Sage HR](https://www.capterra.com/p/128705/SageHR/)[Sage HRMS](https://www.capterra.com/p/227236/Sage-HRMS/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Decentralized system that did not talk with each other. Review Source Response from Paycom June 1, 2026 Thank you for your 5-star review, Teresa! It’s great to hear that Paycom’s single, comprehensive software has made such a difference compared to your previous providers, especially with all employee data easily accessible in a single database. We’re glad Paycom continues to support your work and deliver a strong, streamlined experience. VR Verified Reviewer Director, Corporate Resources Staffing and Recruiting Used the software for: 1-2 years ### "Streamlining HR and Payroll Operations" July 29, 2026 5.0 Overall, Paycom has been a valuable tool for managing our HR and payroll functions. Having payroll, benefits, onboarding, and employee data in one system helps reduce manual work and improves efficiency. There are occasional challenges with reporting and system navigation, but the platform generally meets our needs and provides a solid foundation for managing our workforce and maintaining compliance requirements. Pros Paycom provides a comprehensive HR and payroll platform that centralizes employee information, payroll processing, benefits administration, and reporting in one system. The employee self-service features are easy to use and help reduce administrative workload. Reporting capabilities and workflow automation have also been valuable for managing HR processes more efficiently. Cons Some areas of the system can be complex to navigate, particularly when configuring reports or making certain administrative changes. There can be a learning curve for new users, and some processes require additional steps compared to other platforms. System customization options may also be limited in certain areas. Switched from [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) Wanted to transition to a fully integrated product Review Source Response from Paycom August 5, 2026 Thank you for sharing your experience. We're glad that having HR, payroll, benefits and employee information within one software has helped improve efficiency for your organization. We appreciate your feedback regarding reporting and administrative workflows and are pleased the platform continues to support your operational and compliance needs. VR Verified Reviewer Director Food & Beverages Used the software for: 2+ years ### "Several Options Available but the base features are gold" July 21, 2026 4.0 We've been Paycom customers for about 10 years and it can feel like it's a lot to learn but overall it has been a very positive partnership for us because it is able to merge the HR and payroll features nicely. Overall a 9 out of 10 for our experience and they've always had professional and friendly service. Pros I love that Paycom has a system that you can house all of the HRIS documents things like applications integrated in from indeed postings, onboarding online, checks and balances, employees able to update their own information with backup attached for approval. Cons Paycom is in the process of updating their look from a computer program look and feel to more app based feel, so things are changing. AI is being integrated and it's a learning system so it takes a while to find the right terminology for what you want to do. There are a lot of newer options that sound great but aren't always worth the cost. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP could not keep up with the changes we needed for our business. Review Source Response from Paycom July 27, 2026 Thank you for your review and for partnering with Paycom over the past decade. We're pleased to hear that bringing HR and payroll together in a single software has continued to deliver value for your organization. VR Verified Reviewer Payroll specilist Staffing and Recruiting Used the software for: 2+ years ### "Payroll Specilist" July 1, 2026 5.0 Paycom has been a valuable tool for managing payroll and workforce administration. The platform is user-friendly, and features like timesheets, PTO requests, and payroll access have made the overall experience smooth and convenient. While there is room for minor improvements, it has been a dependable solution overall. Pros Paycom has made payroll and time tracking very easy and efficient. The platform is user-friendly, and I appreciate being able to manage timesheets, time-off requests, and payroll information all in one place. Cons The mobile app could be more intuitive, and some features require multiple clicks to complete simple tasks. A more streamlined navigation experience would make it even better. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We found ADP Workforce Now’s user interface to be a bit dated and clunky for both administrators and employees. We switched to PayCom to provide a more modern, intuitive, and mobile-friendly self-service experience for our team. Review Source Response from Paycom July 7, 2026 Thank you for sharing your experience with Paycom! Providing employees with an intuitive self-service experience is a key part of what Paycom is designed to do. Many users also find IWant™ helpful for quickly locating information and completing tasks, helping reduce clicks and simplify navigation. We encourage you to share any additional feedback with your dedicated specialist, as they are committed to helping you get the most out of our software. VR Verified Reviewer Payroll Specialist Airlines/Aviation Used the software for: Less than 6 months ### "All In One HR and Payroll Management System" July 8, 2026 4.0 Pros Paycom makes everything from payroll to HR tasks much easier to handle overall. It also provides a user-friendly portal for supervisors to access to approve timecards, submit various pay changes/lateral changes, and manage employee reviews all in one place. Our dedicated team is also wonderful and very helpful in finding answers whenever we run into questions or issues. Cons There are certainly bugs we run into from time to time and certain features that are not yet available; however, there are constant updates and features being rolled out. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) I was not present during the switch, so I'm unsure. Review Source Response from Paycom July 13, 2026 Thank you for sharing your experience! We're glad to hear Paycom is helping simplify HR and payroll processes for you and your team. Through tools like Employee Self-Service®, we strive to provide a more seamless experience for employees and employers alike. We appreciate your feedback and support! Rose P. HR Partner Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great Support & easy to use " July 8, 2026 5.0 Overall, Paycom has been great for our company. We had ISolved before and the difference is night and day. Pros Paycom is very easy to use for Payroll and employees. Their customer support team has been very helpful. Cons Reports could be a little easier to navigate. Sometimes it is hard to find the report that I am looking for. Switched from [iSpring Suite](https://www.capterra.com/p/124358/iSpring-Suite/) Paycom is easier to use and more cost effective. Review Source Response from Paycom July 13, 2026 We’re thrilled to hear Paycom has been a great fit for your organization. It’s rewarding to know that our dedicated support and innovative tools are helping you streamline processes and get the most out of your HR and payroll experience. Thank you for taking the time to share your feedback! JY Jamie Y. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great customer experience but there is a learning curve" July 28, 2026 4.0 My overall experience with Paycom was good. We switched to another software because the cost was too large for the system. Pros Paycom was very user friendly. I was able to add people super easily. I also liked that the customer support was always on par. There was also not any glitches.The employee self-service was also super easy to use. Cons The system is very large. The cost was exponential compared to other payroll software. There was a learning curve on Paycom as it is a huge system. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) Paycom was expensive and Rippling had more features. Review Source Response from Paycom August 5, 2026 It's great to hear that Paycom's Employee Self-Service® feature, intuitive user experience and dedicated support helped create a positive experience for your organization. We're confident in the value our software delivers, while also recognizing that business needs can change over time. We appreciate you sharing your experience, and if your organization's needs align with Paycom again in the future, we'd welcome the opportunity to partner with you. RS RACHEL S. VP Automotive Used the software for: 2+ years ### "Took some time but I love it now!" July 6, 2026 5.0 The beginning was very rough but now that I have a fantastic specialist and have had the same one for a few years has made all the difference. Pros Simplicity of the system, having a dedicated specialist, response time is great, upgrades have been helpful Cons The price is more than I hoping for but what you get for the money is a decent value. This system has taken a lot off my plate so I would say it is worth it Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom The salesman setting up my company did not know what an EIN was Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) needed something that had everything all in one Review Source Response from Paycom July 13, 2026 Thank you for sharing your journey with Paycom! We’re glad our dedicated support has made a difference in helping you streamline processes. We truly value your feedback and appreciate you taking the time to share your experience! AC Amy C. HR Generalist Payroll Hospital & Health Care Used the software for: 2+ years ### "HR Generalist/Payroll" July 8, 2026 4.0 Overall, working with Paycom has been positive. I credit most of that to our implementation with \[sensitive content hidden\] and our service rep,\[sensitive content hidden\]. \[sensitive content hidden\] is always quick to answer any questions and communicate back with us if he doesn't know the answer. Although, it's not often that he doesn't know the answer right away. Pros \[sensitive content hidden\] is an amazing service rep. He is very knowledgeable and responsive. Most of the site is user friendly and easy to navigate. Cons The talent and position management parts i think are the ones that need to be updated most. They are a little clunky to use. Mainly the position management part can be frustrating since it doesn't seem to pass information through it. Such as if a director or manager leaves having to reassign all of their employees to report to someone else. \*Also need more Paycom swag and merch. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Because ADP was absolutely awful. Customer support was terrible. Review Source Response from Paycom July 10, 2026 Amy, thank you for sharing how Paycom’s user-friendly platform and dedicated service model have shown meaningful improvement from your previous provider. We appreciate your feedback and encourage you to share additional thoughts with your dedicated specialist. NS Nikki S. HR Compliance Coordinator Child Day Care Services Used the software for: 2+ years ### "Honest Review" June 24, 2026 4.0 It's been a tough road since our previous leadership did not want to setup Paycom correctly and we are now having a ton of issues. We are finally slowly getting the help we need to fix things and I think it will then be a great product. Pros I'm glad we found out and used your benefit administrator. He was such a huge help! I also like that there isn't a lot of unnecessary pictures and decorations. Cons None can help me find a report to run after open enrollment for benefits, so I know which employees and or dependents need COBRA notices. Which is crazy since it is a requirement for all business to send them out. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Price and the ability to create the platform we need in order for each employee to add allocations at the end of every pay period. Switched from [prima:Time](https://www.capterra.com/p/131927/primaERP-Time-Tracking/) They were no longer going to make add-ons for the version we were using. Review Source Response from Paycom July 3, 2026 Thank you for sharing your experience, Nikki! We're glad to hear your dedicated specialist has been such a valuable partner and that you're seeing increased value as your team continues to optimize our software. We appreciate your recognition of Paycom's clean, streamlined design and are excited to support your organization as you continue tailoring our software to meet your evolving needs. MR Monica R. Regional Payroll Manager Entertainment Used the software for: 2+ years ### "Highly Recommend Paycom" April 29, 2026 5.0 I have used Paycom for over 5 years and have recommended switching to Paycom when I encounter a business using another platform. Paycom's sales, onboarding, and support divisions communicate effectively and help clients feel secure and learn how to get the most out of the Paycom system. Pros Paycom's system feels organic rather than cobbled together like other systems. Paycom listens to their clients and may make adjustments to their system if the recommendation has merit. I appreciate their dedicated team customer service model. I always get an answer. Cons Some team members are not as experienced as others in all aspects of Paycom. Regardless, it seems that the team always finds a subject matter expert to get answers/results for clients. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing Paycom Paycom's sales team and customer support are superior to other providers. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) The need for a modern, scalable system that provided robust reporting functionality. Review Source Response from Paycom May 8, 2026 Thank you for your continued trust and recommendation over the years! We’re glad to hear our teams, from sales to onboarding to ongoing support, have provided clear communication and helped you feel confident getting the most out of Paycom's single software. It’s great to know you value our comprehensive software and dedicated support model, ensuring you always have the right expertise when you need it. AS Amy S. Teammate Resources Director Retail Used the software for: 1-2 years ### "Easy to use time saver!" May 8, 2026 5.0 Paycom has made my life as an HR manager so much easier. Payroll only takes moments now instead of hours. Nearly anything I want to accomplish in my position can be done in one place now! It's also allowed me to delegate tasks back to our supervisors, as they can access everything they need on their end as well through the app. Pros Everything on Paycom is quick and easy to do. Since the program uses one code for everything, it's very streamline and intuitive. I've tried other payroll providers in the past that were difficult to navigate and each task involved opening multiple windows. We were able to replace several programs with only Paycom. The app is a great resource, and our managers can use it on the fly in the field. They also have amazing customer service, when I do need help they respond right away, and offer advice and guidance on how to use the tools. Cons There's honestly very little I don't like, but one that that was tricky is it's VERY customizable. There are features that I was slower to use because there was a bit of work up front to make them do what I wanted. Once you put the time in to set it up though, it save so much time in the long run having your processes automated. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paycom I could tell that the features in Paycom would better meet our needs. I also really liked the sales rep we worked with, it felt like they really cared about what we wanted! Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Paylocity was very difficult to use. Nothing felt "connected" and payroll was taking me at nearly 10 hours to complete. It was also lacking talent management and onboarding features that we needed, and couldn't be tailored to our needs. Review Source Response from Paycom May 14, 2026 We appreciate your 5-star review, Amy! We’re glad Paycom helps streamline your workload and makes payroll faster and more efficient. It’s great to hear how our single-database architecture and the Paycom mobile app give your team more flexibility and control while keeping everything connected in one place. KL Kris L. Director of Human Resources Retail Used the software for: 2+ years ### "Why go with the rest when you can get the best?!" May 14, 2026 5.0 I feel heard and treated with respect. Development recommendations are genuinely considered. They check in periodically to make sure you are getting your full value from the system and review best practices. Pros Everytime you turn around, Paycom is developing something new. Innovation is their middle name! And could we please give our client rep, \[sensitive content hidden\], a round of applause?! She is like a dog with a bone and chews on an issue until there is nothing left to chew on. Cons Some things don’t integrate. For instance, in payroll, there are 3-4 fields indicating whether an EE is hourly or salary. Switched from [Account Ability](https://www.capterra.com/p/154484/Account-Ability/) We needed more functionality and our company was becoming too big for what they could do. Review Source Response from Paycom May 19, 2026 Kris, thank you for sharing that you feel supported and valued and that your feedback is being taken seriously. That kind of partnership is what we strive for. We’re also glad the ongoing innovation and proactive check-ins are helping you get more out of the system, and that your dedicated specialist is making a meaningful impact along the way. VT Valerie T. Specialist Automotive Used the software for: 2+ years ### "Happy with Paycom!" April 27, 2026 5.0 I have used Paycom since early 2022 and prefer it over other HRIS systems. The reports section makes it so easy to select items that I am pulling for reports! Pros Very easy to use, love the easy select reports I can Call to get help, or use the help tools Have used with several companies now and feel confident in Paycom ability to deliver a good product Cons I hear that the breakdown of our billing is not the easiest, but this is not my area of knowledge at this time. Alternatives considered [Succession Planning](https://www.capterra.com/p/168416/Talent-Management-Suite/) Reason for choosing Paycom The ease of use, setting up through actual use of the product Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Multiple reasons, I was not here when they made the change Review Source Response from Paycom April 28, 2026 Valerie, thank you for your 5-star review of Paycom! It's wonderful to know you find Paycom easy to use and that you have had a great experience across multiple organizations. We're excited to share that Career and Succession Planning is a newly available module within the Paycom system. We encourage you to reach out to your dedicated specialist for more information, or check out our website: paycom.com/software/career-succession-planning. AH Amber H. HR Manager Machinery Used the software for: 1-2 years ### "Paycom is a game changer" April 28, 2026 5.0 Paycom has been a very appreciated platform within my company. Employees have had raving reviews and it has given me the ability to focus on higher level items without having to worry about data entry. It gives employees ownership of their wishes and make changes live when they want. Pros Excellent Customer Service, Seamless Automation, Time Saving Efficiency, Real-time changes, Robust reporting and transparent analytics Cons Our company is very complex and it would be nice to have the ability to request customizations as it regards to company applications Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Paycom provided excellent Customer Service and the Employee experience was more user friendly on Paycom's platform Review Source Response from Paycom April 30, 2026 Our single‑database software empowers employees to manage their own data, enabling seamless automation, real‑time updates and accurate data across the entire employee life cycle. We’re glad Paycom’s full‑solution automation helps your team reduce manual work and focus on higher‑level priorities. Thank you for your 5‑star review, Amber! RP Rosa P. People Specialist Cosmetics Used the software for: 2+ years ### "Excellent Services" April 29, 2026 5.0 Paycom is awesome in all aspects. Very friendly. No one complains about it! From new hires to employees. All in one, Paycom is the best! Pros For Admin side, love all the features Paycom provides. Can access from anywhere and view employees. Do changes. All in one! Cons Cannot think of anything! Everything always works out for myself and my employees. Seriously, No complaints! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Paycom offered more services and had an app at the time. Review Source Response from Paycom May 8, 2026 Thank you for the 5-star review, Rosa! We’re glad to hear that Paycom is delivering a single software solution that’s easy to use for both admins and employees. It’s great to know the software’s robust features and accessibility are helping you manage your team efficiently from anywhere with a single mobile app experience. NL Nataly L. Payroll Administrator Staffing and Recruiting Used the software for: 1-2 years ### "Excellent Support and Continuous Improvement" June 24, 2026 4.0 Overall, our experience with Paycom has been very positive. The platform is user-friendly, continually evolving, and backed by exceptional customer support. The combination of ongoing product improvements, responsive service, and a willingness to listen to customer feedback makes Paycom a valuable partner. Whenever questions or issues arise, we receive prompt assistance, and the available training resources make it easy for our team to learn and use the system effectively. We look forward to seeing how the platform continues to grow and meet our future needs. Pros Paycom is constantly improving and updating its platform, which shows their commitment to meeting customer needs. One of the biggest advantages is the level of support they provide. We have a dedicated Paycom representative who is always available to answer questions and help resolve issues quickly. Our organization requires a lot of customization, and Paycom is willing to work with us to find solutions whenever possible. Even when a request cannot be accommodated immediately, they listen to customer feedback and consider it for future enhancements. Their extensive training library is also a huge benefit, and if we cannot find what we need in the training materials, our representative is always willing to provide additional guidance. Cons There are still a few features and capabilities we would like to see added to the platform. Some of our unique business needs require workarounds, and additional customization options would be helpful. However, Paycom has been receptive to feedback and continues to evolve the system, so we are confident many of these needs may be addressed in future updates. Review Source Response from Paycom July 3, 2026 Thank you for sharing such thoughtful feedback, Nataly! We're glad to hear Paycom's ongoing product innovations, extensive training resources and dedicated service have helped support your team's success. It's especially rewarding to know that your specialist has been a trusted partner, providing guidance and working alongside your organization to find solutions that fit your unique needs while helping you get the most out of the platform. Angie M. Talent Acquisition Specialist Real Estate Used the software for: 2+ years ### "Paycom helps us streamline!" July 9, 2026 5.0 What I appreciate most is that Paycom continues to innovate. We've worked together on process improvements, automation opportunities, and new ways to make our hiring process more efficient. As our organization has grown, the platform has grown with us. As someone who works in Talent Acquisition every day, I value having a system that allows us to move candidates through the hiring process more efficiently while keeping everything organized in one place. The reporting capabilities have also given us valuable insights that help us make better recruiting decisions and continually improve our processes. A special thank you to our Paycom team for always being responsive, listening to our feedback, and partnering with us as we continue to enhance our recruiting and HR operations. Great technology is important, but having people who truly care about your success makes all the difference. Thank you, Paycom, for being a valued partner in helping us build a better employee experience at LUMA Residential. Here's to continued innovation and many more improvements ahead! Pros One of the best technology investments we've made at LUMA Residential has been our partnership with Paycom. Over the past several years, we've continued to evolve the way we use the platform, and it has become much more than just an HRIS. From recruiting and applicant tracking to onboarding, workflows, document management, reporting, and employee self-service, Paycom has helped us streamline processes and create a better experience for both our candidates and employees. Cons Can't think of any. They do have updates monthly but they will show them all to you and they are usually improvements! Review Source Response from Paycom July 14, 2026 We’re glad to hear Paycom has continued to innovate alongside your organization and support your growth over time. It’s great to know features like applicant tracking, reporting and workflow automations are helping improve efficiency and enhance your hiring process. Thank you for your thoughtful feedback and for being a valued partner! EA Esther A. Payroll Ambassador - HR Coordinator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "User-Friendly Platform with Excellent Customer Support!" July 23, 2026 4.0 Overall, I've really enjoyed using Paycom. While there are a few minor enhancements I've shared with the Paycom team, my overall experience has been very positive. The platform is intuitive and easy to navigate, even for someone who has never used Paycom before. One feature I especially appreciate is the "I Want" menu, which makes it simple to find what you're looking for and has been incredibly helpful as someone who was new to the system. Pros I've had a great experience with the customer service team. They're always responsive, knowledgeable, and easy to work with. We also really like the new Paycom layout—it's visually appealing, modern, and much easier to navigate, making the overall user experience even better. Cons There are a few areas that could use some fine-tuning, especially within Payroll. One improvement I'd like to see is the ability to remove a single data file without having to restart the entire payroll process. That would make troubleshooting and correcting issues much more efficient. Review Source Response from Paycom July 27, 2026 We're glad features like IWant™, which gives users instant answers to employee data questions, have made our software even easier to navigate. We take pride in our dedicated support model and encourage you to continue partnering with your specialist to get the most out of our software. Thank you for your review, Esther! EA Edna A. Bilingual Human Resources Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic HRIS! " June 24, 2026 4.0 Overall, I am satisfied with using Paycom. I have used other HRIS and by far, the customer support and workshop is what sells me. It's easier to provide feedback on features and have a walkthrough of the product. Pros I love the customer support and team collaboration! We always are excited to have Caleb, our Account executive come over to have workshops with us when we have new ideas or modules to roll out. The workshop- incredible! Makes using Paycom a lot easier and simple to understand! Cons Some of the updates are not rolled out well. I often wonder what made them come up with certain updates with there are times when a module or section did not need to be "fixed". Another small thing is that their communciation about these updates are not ideal. They communicate with webinars that talk about the updates but they don't provide a easier playbook anymore to review it. Unfortunately, not everyone has the time to watch the webinars. Alternatives considered [UKG HR Service Delivery](https://www.capterra.com/p/156952/PeopleDoc-Employee-Onboarding/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[PageUp](https://www.capterra.com/p/82231/PageUp-People/) Reason for choosing Paycom Pricing and overall modules availability. Review Source Response from Paycom July 3, 2026 Edna, thank you for sharing your experience! We're thrilled to hear that the combination of hands-on training, collaborative support and a dedicated specialist have helped your team get the most out of Paycom. It's especially rewarding to know that having a trusted partner to explore new ideas, roll out innovative modules and provide guidance has made the platform easier to understand and more valuable to your organization. NG Nadia G. Human Resources Generalist Information Technology and Services Used the software for: 2+ years ### "Average with Room to Grow." April 30, 2026 3.0 Overall, my experience with Paycom has been average. The software itself has potential. There are hiccups and some things are updated on a delay. If communication can improve (see cons for details) I think a lot more development can occur. Pros I appreciate the use of dashboards. Dashboards make it easy to see all pending items, especially within a team of multiple associates. This allows any of use to check status at any time. Cons There are often times reports or sections within the system stop working. I have had multiple instances where a report I've been using for 1 year+ stops producing the content it used. Recently, after trial and error of multiple fields with our designated Paycom rep, we came to a conclusion that the developers changed something on the backend, impacting the given report. The other element that is a significant con, is the business structure and how they manage communications. Their process for communications starts at the top. They reach out the \[sensitive content hidden\] etc. when there are changes like a new sales rep being assigned to your account. However, unless your company is a small business, this is very inefficient. This results in the boots on the ground HR staff not being updated because executive management received an email communication that did not see. I understand wanting to include them from a sales perspective, but including all parties would be the better approach. That way the HR staff can discuss with their executive leadership and these communications do not get missed. Review Source Response from Paycom May 8, 2026 Thank you for your feedback, Nadia. We’re glad to hear that the Paycom's functionality makes it easy for your team to track and manage pending items, helping improve visibility and collaboration. It’s great to know that a centralized view is delivering value for your day-to-day workflows. We invite you to share additional feedback at feedback@paycomonline.com.  AC Ashley C. HR Operations Manager Banking Used the software for: 2+ years ### "Excellent All-in-One HR & Payroll Solution" April 8, 2026 5.0 My overall experience with Paycom has been very positive. It has helped improve efficiency within our HR and payroll processes and reduced manual work. The platform is reliable, organized, and continues to evolve with useful updates. It has made a noticeable difference in how we manage employee information and payroll, and it has helped create a smoother experience for both HR staff and employees Pros Paycom has been an excellent all-in-one HR and payroll solution for our organization. The system is very user-friendly and makes managing payroll, benefits, and employee data extremely efficient. I especially appreciate how employees can access their own information, submit requests, and make updates through the self-service feature, which saves our HR team a significant amount of time. The reporting tools are also very helpful and allow us to quickly generate accurate data when needed. Overall, Paycom streamlines processes that used to take much longer. Cons While Paycom is a great system overall, there can be a slight learning curve when first getting started, especially with some of the more advanced features and reporting tools. However, once you become familiar with the platform, it becomes much easier to navigate and use effectively. Review Source Response from Paycom April 14, 2026 Thank you for your 5-star review, Ashley! We’re glad Paycom has helped automate manual work, streamline HR and payroll processes and empower employees with tools like Employee Self‑Service, creating a smooth experience for your workforce. Continuing to innovate while supporting your team’s efficiency is exactly what we strive to deliver. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.