--- title: "Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Paycom the right Payroll solution for you? Explore 1386 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130949/Paycom/reviews/" page_type: "reviews" language: "en" --- Paycom 4.4 (1386) [View alternatives](https://www.capterra.com/p/130949/Paycom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Paycom Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews LB Lindsey B HR AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Customizable onboarding lists, ability to upload our company documents for ESS visibility, time off requests are simple, learning platform is nice.“ February 26, 2026 CD Catrina D HRMTelecommunications, 201 - 500 employeesUsed the software for: 1-2 years. “My number one request would be to have the option to decline an entire candidate instead of having to go through each individual application for a person you know you won't or can't consider for those positions - say previous employees, failed background checks, or lack of credentials like HS diploma or GED.“ May 13, 2026 HM Hailey M Hr GeneralistWholesale, 501 - 1,000 employeesUsed the software for: 6-12 months. “The platform helps simplify many day-to-day HR tasks by keeping payroll, onboarding, time tracking, benefits, and employee records all in one place.“ May 8, 2026 TC Tiffany C Employee Engagement SpecialistConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “Also, when reviewing documents (like PAFs and other documents), you can’t easily go back to where you left off, you have to restart from the employee profile and find your place again, which can be frustrating and time-consuming.“ April 9, 2026 NL Nataly L Payroll AdministratorStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: 1-2 years. “The combination of ongoing product improvements, responsive service, and a willingness to listen to customer feedback makes Paycom a valuable partner. Whenever questions or issues arise, we receive prompt assistance, and the available training resources make it easy for our team to learn and use the system effectively.“ June 24, 2026 LC Lisa C Onboarding ManagerOutsourcing/Offshoring, 201 - 500 employeesUsed the software for: More than 2 years. “Reported issues are responded to and noted as fixed, only for us to find they have not been corrected (i.e., a recent Paycom update caused the New Hire Audit Report to now pull Administrator IPs over identified as Employee IPs).“ April 30, 2026 Kimberly L Human Resources GeneralistUtilities, 201 - 500 employeesUsed the software for: Less than 6 months. “Strong problem-solving for unique setups: We are a very unique organization with many specialized payroll, HR, and timekeeping requirements. Although there were hiccups during implementation, the Paycom team stayed on top of our special requests and worked hard to find workable solutions.“ May 27, 2026 MZ Miranda Z PayrollConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “Lack of information surrounding payroll taxes, processing, tax credits and how they flow to the cash requirements with no detail at all.“ May 13, 2026 ## Showing most helpful reviews Showing 1-25 of 1386 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley P. HR Support Lead Construction Used the software for: 2+ years ### "Helpful System with Room for More Proactive Updates" July 8, 2026 4.0 Overall, my experience with Paycom has been good. The platform is visually clean, easy to navigate, and helpful for employees managing their own information. While there are occasional challenges with updates and changes to the system, the support team and overall functionality make it a useful tool for HR and employee self-service. Pros What I like most about Paycom is the overall layout, aesthetics, and ease of navigation. The system is generally user-friendly, especially from the employee side, and it makes it easy for employees to access what they need. I also appreciate having a dedicated support contact/team to reach out to when questions come up. Cons My least favorite part about Paycom is probably the frequent updates. I appreciate that Paycom is continuing to improve the system, but the rollouts happen with little notice, which can make it challenging to keep up from an HR/admin perspective. Review Source Response from Paycom July 13, 2026 Thank you for sharing your experience! We’re glad to hear that Paycom’s intuitive design, Employee Self-Service® tool and dedicated support have helped make managing HR and payroll easier for your organization. We appreciate your feedback and your partnership with Paycom. VR Verified Reviewer Payroll specilist Staffing and Recruiting Used the software for: 2+ years ### "Payroll Specilist" July 1, 2026 5.0 Paycom has been a valuable tool for managing payroll and workforce administration. The platform is user-friendly, and features like timesheets, PTO requests, and payroll access have made the overall experience smooth and convenient. While there is room for minor improvements, it has been a dependable solution overall. Pros Paycom has made payroll and time tracking very easy and efficient. The platform is user-friendly, and I appreciate being able to manage timesheets, time-off requests, and payroll information all in one place. Cons The mobile app could be more intuitive, and some features require multiple clicks to complete simple tasks. A more streamlined navigation experience would make it even better. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We found ADP Workforce Now’s user interface to be a bit dated and clunky for both administrators and employees. We switched to PayCom to provide a more modern, intuitive, and mobile-friendly self-service experience for our team. Review Source Response from Paycom July 7, 2026 Thank you for sharing your experience with Paycom! Providing employees with an intuitive self-service experience is a key part of what Paycom is designed to do. Many users also find IWant™ helpful for quickly locating information and completing tasks, helping reduce clicks and simplify navigation. We encourage you to share any additional feedback with your dedicated specialist, as they are committed to helping you get the most out of our software. RC Ruth C. HRIS Manager Consumer Goods Used the software for: 1-2 years ### "Bad time to ask for a review" July 8, 2026 1.0 Not a good one. The implementation just goes too fast and things are missed. There was no check list of things to go over so we are a year and a half in and still finding out things we should have known from the beginning. There needs to be a checklist to go over with clients on every piece. Other companies have long implementations because they are more thorough. I also don't feel that this system is built for a manufacturing environment. We are a 24/7 operation and there is just too many things that we have to review and watch because the system can't handle it on a timecard level. Pros There really is not a lot at the moment that I can think of that I like most. There have just been too many issues overall. We have too many fresh issues at the moment. Cons Scheduling is not tied to the timecards correctly, which causes issues with having an attendance policy in place. The lack of ability to make adjustments to pay statements is also a problem; you can't update certain pay rates, which causes too many work-arounds. The ability to have different pay codes tax at different rates on the same pay statement. I feel this is a way to make more money by processing more checks. The lack of ability for the system to calculate historical adjustments and process retro pay accordingly. The cost has been much higher than anticipated as we have spent a lot of time going backwards and fixing things. The EDI files are not what we were told they would be. They are very manual on your end, which has caused issues with Benefits and 401(k). Do not like that changes are done to the system without client input. You should get with the end-user. I don't like that we have to pay for a test system. Also don't like that every little thing is an extra cost; benefit help for open enrollment, 401(k) file feeds (which we were told could be handled and couldn't). The timeclocks are not intuitive enough, which causes problems for hourly employees punching in and out. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) We were moving to a multi-EIN company, and they could not accommodate it with the version we were on. Review Source Response from Paycom July 13, 2026 Thank you for sharing your feedback. We welcome the opportunity to learn more about your experience. Please reach out to feedback@paycomonline.com if you'd like to provide additional details. MC MARIA C. HR Generalist Hospital & Health Care Used the software for: 2+ years ### "Automation at its best" June 24, 2026 5.0 Overall I am happy with Paycom. When we do have an issue, I get support from our rep, so I don't typically wait long for a resolution. and we have no intention of switching to a different platform. Pros Ease of Use - Paycom has streamlined many of our processes and has kept our HR staff overhead to a minimum Cons I dislike how the periodic updates can mess up your system. These updates get applied site wide whether you wanted the change or not and sometimes, I struggle to see the value in some of these changes. I also think they should be better prepared on the "new change" and how it will affect your system. Its not usually found until an employee complains about not being able to see something or do something they used to be able to do. After that Paycom always has a work around but its frustrating that it takes an employee to find the error before it can be fixed. I wish Paycom was more intuitive on how that new update affects MY system. And maybe that is on the specific rep to be on top of those things, but whatever the case, that's the one CON, I have. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom lower front end cost, if I remember correctly Review Source Response from Paycom July 3, 2026 Thank you for sharing your experience, Maria! We're thrilled to hear that Paycom has helped streamline processes, reduce HR administrative overhead and provide the responsive support your team needs when questions arise. It's especially rewarding to know that the platform has delivered value over the years and that your dedicated specialist continues to be a trusted resource whenever assistance is needed. VR Verified Reviewer Director, Corporate Resources Staffing and Recruiting Used the software for: 1-2 years ### "Streamlining HR and Payroll Operations" July 29, 2026 5.0 Overall, Paycom has been a valuable tool for managing our HR and payroll functions. Having payroll, benefits, onboarding, and employee data in one system helps reduce manual work and improves efficiency. There are occasional challenges with reporting and system navigation, but the platform generally meets our needs and provides a solid foundation for managing our workforce and maintaining compliance requirements. Pros Paycom provides a comprehensive HR and payroll platform that centralizes employee information, payroll processing, benefits administration, and reporting in one system. The employee self-service features are easy to use and help reduce administrative workload. Reporting capabilities and workflow automation have also been valuable for managing HR processes more efficiently. Cons Some areas of the system can be complex to navigate, particularly when configuring reports or making certain administrative changes. There can be a learning curve for new users, and some processes require additional steps compared to other platforms. System customization options may also be limited in certain areas. Switched from [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) Wanted to transition to a fully integrated product Review Source Response from Paycom August 5, 2026 Thank you for sharing your experience. We're glad that having HR, payroll, benefits and employee information within one software has helped improve efficiency for your organization. We appreciate your feedback regarding reporting and administrative workflows and are pleased the platform continues to support your operational and compliance needs. VR Verified Reviewer Director Food & Beverages Used the software for: 2+ years ### "Several Options Available but the base features are gold" July 21, 2026 4.0 We've been Paycom customers for about 10 years and it can feel like it's a lot to learn but overall it has been a very positive partnership for us because it is able to merge the HR and payroll features nicely. Overall a 9 out of 10 for our experience and they've always had professional and friendly service. Pros I love that Paycom has a system that you can house all of the HRIS documents things like applications integrated in from indeed postings, onboarding online, checks and balances, employees able to update their own information with backup attached for approval. Cons Paycom is in the process of updating their look from a computer program look and feel to more app based feel, so things are changing. AI is being integrated and it's a learning system so it takes a while to find the right terminology for what you want to do. There are a lot of newer options that sound great but aren't always worth the cost. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP could not keep up with the changes we needed for our business. Review Source Response from Paycom July 27, 2026 Thank you for your review and for partnering with Paycom over the past decade. We're pleased to hear that bringing HR and payroll together in a single software has continued to deliver value for your organization. KA Kimberly A. HR Manager Business Supplies and Equipment Used the software for: 2+ years ### "More Than Payroll: A User-Friendly HR Platform with Hands-On Support" August 18, 2026 5.0 Our overall experience with Paycom has been very positive. The platform has allowed us to bring many of our HR processes together in one system while giving employees greater ownership and visibility of their information. From an HR perspective, having an integrated system for payroll, benefits, time and attendance, training, performance management, and other employee processes has helped us operate more efficiently. One of the biggest differentiators has been the level of hands-on service, training, and continued education provided to administrators. As Paycom introduces new products and enhancements, we are given opportunities to learn how to use those tools and incorporate them into our processes. Like any comprehensive HRIS, there is always room for continued improvement in simplicity, flexibility, and customization. However, Paycom has continued to evolve, and we have found the platform to be user-friendly, dependable, and a valuable resource for both our HR team and our employees. Overall, Paycom has been more than just a payroll system for us. It has become an important part of how we manage and support our workforce. Pros What I like most about Paycom is the hands-on service and support, along with the platform’s commitment to continually educating and training administrators as new products and features are introduced. Rather than simply rolling out new functionality, Paycom provides resources and guidance that help administrators understand how to use the tools effectively. The platform is also user-friendly for both administrators and employees, which helps drive adoption and reduces the amount of day-to-day assistance HR has to provide. I especially appreciate Paycom’s employee-driven approach to data, which gives employees greater visibility into and ownership of their personal information, timecards, benefits, documents, and other employment-related information. Overall, Paycom has helped us create a more streamlined and self-service HR experience while still providing the hands-on support, training, and education our administrative team needs. The combination of technology, employee ownership of data, and ongoing customer support has been one of the biggest strengths for us. Cons One area that can be challenging with Paycom is that, because the system is so comprehensive, some processes can feel more complex than they need to be. There are times when completing what seems like a simple administrative task requires multiple steps or navigating through several areas of the system. (scheduling) Additionally, while Paycom regularly introduces new products, enhancements, and features, keeping up with all of the available functionality can sometimes be overwhelming. It takes a commitment from administrators to stay engaged with training and education to ensure we are taking full advantage of the system. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Had a very aniquated platform and package. I came from an org that used Paycome and knew better was out there. Review Source Response from Paycom August 20, 2026 Your perspective highlights something that's incredibly important to us: combining innovative technology with ongoing support. We're honored that Paycom has become a valuable resource for both your HR team and employees, helping streamline processes while empowering employees with greater ownership of their information. Thank you for your 5-star review, Kimberly! VR Verified Reviewer Payroll Specialist Airlines/Aviation Used the software for: Less than 6 months ### "All In One HR and Payroll Management System" July 8, 2026 4.0 Pros Paycom makes everything from payroll to HR tasks much easier to handle overall. It also provides a user-friendly portal for supervisors to access to approve timecards, submit various pay changes/lateral changes, and manage employee reviews all in one place. Our dedicated team is also wonderful and very helpful in finding answers whenever we run into questions or issues. Cons There are certainly bugs we run into from time to time and certain features that are not yet available; however, there are constant updates and features being rolled out. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) I was not present during the switch, so I'm unsure. Review Source Response from Paycom July 13, 2026 Thank you for sharing your experience! We're glad to hear Paycom is helping simplify HR and payroll processes for you and your team. Through tools like Employee Self-Service®, we strive to provide a more seamless experience for employees and employers alike. We appreciate your feedback and support! JY Jamie Y. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great customer experience but there is a learning curve" July 28, 2026 4.0 My overall experience with Paycom was good. We switched to another software because the cost was too large for the system. Pros Paycom was very user friendly. I was able to add people super easily. I also liked that the customer support was always on par. There was also not any glitches.The employee self-service was also super easy to use. Cons The system is very large. The cost was exponential compared to other payroll software. There was a learning curve on Paycom as it is a huge system. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) Paycom was expensive and Rippling had more features. Review Source Response from Paycom August 5, 2026 It's great to hear that Paycom's Employee Self-Service® feature, intuitive user experience and dedicated support helped create a positive experience for your organization. We're confident in the value our software delivers, while also recognizing that business needs can change over time. We appreciate you sharing your experience, and if your organization's needs align with Paycom again in the future, we'd welcome the opportunity to partner with you. Marcus V. HR Generalist Hospital & Health Care Used the software for: 1-2 years ### "Outdated interface, although learnable. " August 5, 2026 3.0 Overall, when I had issues with Paycom, the customer support team was always available and quick to resolve my problems. Despite this positive, it would be nice to not have to call them in the first place. Pros Paycom was easy to use and to learn as a solo HR employee at a 100 person company (previous role). I was able to learn the functions with minimal training and ample customer support. Cons The interface was clunky and felt dated. In more recent roles I was able to work with competing HRIS brands that had much more modern and user friendly interfaces. Paycom was easy to learn as an HR person as I knew what to expect, but employees needed help using the features. Review Source Response from Paycom August 7, 2026 Thank you for sharing your experience, Marcus. We're glad Paycom was easy to learn and that your dedicated specialist was available to provide knowledgeable support when needed. We appreciate your feedback and encourage you to explore tools like IWant for additional guidance. You may also find the latest app updates helpful, including customizable views that make it easier to access the information most important to you. MT MELODY T. CFO Hospital & Health Care Used the software for: 1-2 years ### "Absolutely the best software provider and team!" July 8, 2026 5.0 We will never switch providers again!!! Our Client Relations Representative is also the best--she has been so patient with us learning and teaching us the best methods of using the software! \[sensitive content hidden\] has also been fantastic to work with. Pros It is all in one solution; we no longer need to track via spreadsheets trainings, dates, licensure, etc.; the BETI is exceptional--I would have sworn it would not work for our agency but it is fantastic in coaching the employee to review their timecard and paycheck before it is issued! The Ask Here feature is also fantastic! The team structure works well-there is always a person who can answer our questions. Cons Some items that we consider "payroll" are in HR; such as Ask Here-could there be a way to have it in payroll? Same with garnishments? Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Better options, better support-the teamwork provided for the implementation and ongoing support is excellent Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Horrible experience with prior vendor; lack of consistency and reporting Review Source Response from Paycom July 10, 2026 Thank you for your 5-star review, Melody! We’re glad Paycom’s single database platform is helping simplify payroll, HR, benefits and employee management for your team. Features like Beti®, employee self‑service and integrated workflows are designed to reduce administrative work while giving employees greater visibility and control over their information. It’s especially rewarding to hear your rep continues to be a trusted resource throughout your partnership with Paycom. JH Jessica H. Business Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Powerful Solution for Complex HR & Payroll" July 23, 2026 5.0 We've had a great experience with Paycom. The platform has streamlined our HR and compliance processes, saving our team a significant amount of time while improving accuracy across the board. One of the biggest benefits has been payroll reporting. Our organization has a complex payroll structure where a single employee's compensation may be allocated across as many as five different departments for general ledger purposes. Paycom's ability to automatically generate accurate journal entries has dramatically reduced manual work and virtually eliminated reporting errors that were common with our previous process. The implementation and ongoing support have also been outstanding. Whenever we've had questions, the Paycom team has been responsive, knowledgeable, and genuinely invested in helping us succeed. As we've continued building out our HR processes, Paycom has provided the tools we need to stay organized, compliant, and efficient. It's been a valuable investment for our organization, and I would confidently recommend Paycom to others looking to simplify HR and payroll management. Pros Excellent customer support, streamlined HR and compliance workflows, automated payroll and GL reporting, and significant time savings through reduced manual processes. Cons The system is very robust, so there can be a learning curve during implementation. Once everything is configured, though, it's much easier to manage. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Responsiveness of the sales team and presentation of the product. Review Source Response from Paycom July 27, 2026 Thank you for sharing your experience, Jessica! We're thrilled Paycom’s comprehensive reporting features, automated HR workflows and dedicated support have helped streamline complex processes, improve accuracy and save your organization valuable time. PB Paula B. H R Business Partner Food & Beverages Used the software for: 2+ years ### "Paycom is the best Human Resources system I have ever used." July 29, 2026 5.0 It has been great. I have great customer service, the system is amazing, my sales account rep is fantastic, and Paycom is forever upgrading and making things better. They actually take customer input to make design improvements. Pros The vast amount of information and modules that are available. Paycom does everything. Easy to use for employees and administrators. Cons I like everything about Paycom. Least might be the fact that there is so much available in the system and takes time to learn - though it is easy to use. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Again, the functionality of the product and seemed easier Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Paycom offers more features and modules that we needed Review Source Response from Paycom August 5, 2026 Paula, we're pleased to hear Paycom's comprehensive functionality, continued innovation and dedicated client support have helped meet your organization's needs. It's especially rewarding to know that both administrators and employees are finding value in the platform, and we appreciate you taking the time to share your experience with us. NS Nikki S. HR Compliance Coordinator Child Day Care Services Used the software for: 2+ years ### "Honest Review" June 24, 2026 4.0 It's been a tough road since our previous leadership did not want to setup Paycom correctly and we are now having a ton of issues. We are finally slowly getting the help we need to fix things and I think it will then be a great product. Pros I'm glad we found out and used your benefit administrator. He was such a huge help! I also like that there isn't a lot of unnecessary pictures and decorations. Cons None can help me find a report to run after open enrollment for benefits, so I know which employees and or dependents need COBRA notices. Which is crazy since it is a requirement for all business to send them out. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Price and the ability to create the platform we need in order for each employee to add allocations at the end of every pay period. Switched from [prima:Time](https://www.capterra.com/p/131927/primaERP-Time-Tracking/) They were no longer going to make add-ons for the version we were using. Review Source Response from Paycom July 3, 2026 Thank you for sharing your experience, Nikki! We're glad to hear your dedicated specialist has been such a valuable partner and that you're seeing increased value as your team continues to optimize our software. We appreciate your recognition of Paycom's clean, streamlined design and are excited to support your organization as you continue tailoring our software to meet your evolving needs. KR Kyle R. Assistant Controller Hospitality Used the software for: 2+ years ### "Paycom: Great Software and Excellent Support" May 14, 2026 5.0 Overall, my experience with Paycom has been very positive. The software is user-friendly, easy to navigate, and continues to improve with helpful features like IWant. Their customer service team is excellent and always quick to provide answers and support when needed. I also really value the relationship aspect of their service. Their traveling field agent visits us about every quarter to provide trainings, check in with our team, and discuss ways we can continue improving our processes. That level of support and communication has made working with Paycom a great experience overall. Pros What I like most about Paycom is how user-friendly the software is. It’s very easy to navigate and find what you need. The new IWant feature has also been very helpful because employees can ask their own questions instead of always coming to me as the payroll admin. I also really appreciate their customer service team. They always respond quickly and are very helpful whenever I have questions. Cons One thing I like least about Paycom is that some features can take time to learn when they are first introduced or updated. However, they do a great job providing training sessions and resources for new features, which makes the transition much easier and helps users get comfortable quickly. Switched from [Gatekeeper](https://www.capterra.com/p/145449/Gatekeeper/) The user functionality was lacking in our old payroll software. Paycom had better features for the price Review Source Response from Paycom May 19, 2026 Thank you for your 5-star review, Kyle. It’s great to hear that Paycom’s ease of use, along with tools like IWant™, help streamline day-to-day work and give employees more control over their data. We also appreciate your recognition of your dedicated support specialist and their ongoing commitment to your team’s long-term success. MR Monica R. Regional Payroll Manager Entertainment Used the software for: 2+ years ### "Highly Recommend Paycom" April 29, 2026 5.0 I have used Paycom for over 5 years and have recommended switching to Paycom when I encounter a business using another platform. Paycom's sales, onboarding, and support divisions communicate effectively and help clients feel secure and learn how to get the most out of the Paycom system. Pros Paycom's system feels organic rather than cobbled together like other systems. Paycom listens to their clients and may make adjustments to their system if the recommendation has merit. I appreciate their dedicated team customer service model. I always get an answer. Cons Some team members are not as experienced as others in all aspects of Paycom. Regardless, it seems that the team always finds a subject matter expert to get answers/results for clients. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing Paycom Paycom's sales team and customer support are superior to other providers. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) The need for a modern, scalable system that provided robust reporting functionality. Review Source Response from Paycom May 8, 2026 Thank you for your continued trust and recommendation over the years! We’re glad to hear our teams, from sales to onboarding to ongoing support, have provided clear communication and helped you feel confident getting the most out of Paycom's single software. It’s great to know you value our comprehensive software and dedicated support model, ensuring you always have the right expertise when you need it. AS Amy S. Teammate Resources Director Retail Used the software for: 1-2 years ### "Easy to use time saver!" May 8, 2026 5.0 Paycom has made my life as an HR manager so much easier. Payroll only takes moments now instead of hours. Nearly anything I want to accomplish in my position can be done in one place now! It's also allowed me to delegate tasks back to our supervisors, as they can access everything they need on their end as well through the app. Pros Everything on Paycom is quick and easy to do. Since the program uses one code for everything, it's very streamline and intuitive. I've tried other payroll providers in the past that were difficult to navigate and each task involved opening multiple windows. We were able to replace several programs with only Paycom. The app is a great resource, and our managers can use it on the fly in the field. They also have amazing customer service, when I do need help they respond right away, and offer advice and guidance on how to use the tools. Cons There's honestly very little I don't like, but one that that was tricky is it's VERY customizable. There are features that I was slower to use because there was a bit of work up front to make them do what I wanted. Once you put the time in to set it up though, it save so much time in the long run having your processes automated. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paycom I could tell that the features in Paycom would better meet our needs. I also really liked the sales rep we worked with, it felt like they really cared about what we wanted! Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Paylocity was very difficult to use. Nothing felt "connected" and payroll was taking me at nearly 10 hours to complete. It was also lacking talent management and onboarding features that we needed, and couldn't be tailored to our needs. Review Source Response from Paycom May 14, 2026 We appreciate your 5-star review, Amy! We’re glad Paycom helps streamline your workload and makes payroll faster and more efficient. It’s great to hear how our single-database architecture and the Paycom mobile app give your team more flexibility and control while keeping everything connected in one place. NL Nataly L. Payroll Administrator Staffing and Recruiting Used the software for: 1-2 years ### "Excellent Support and Continuous Improvement" June 24, 2026 4.0 Overall, our experience with Paycom has been very positive. The platform is user-friendly, continually evolving, and backed by exceptional customer support. The combination of ongoing product improvements, responsive service, and a willingness to listen to customer feedback makes Paycom a valuable partner. Whenever questions or issues arise, we receive prompt assistance, and the available training resources make it easy for our team to learn and use the system effectively. We look forward to seeing how the platform continues to grow and meet our future needs. Pros Paycom is constantly improving and updating its platform, which shows their commitment to meeting customer needs. One of the biggest advantages is the level of support they provide. We have a dedicated Paycom representative who is always available to answer questions and help resolve issues quickly. Our organization requires a lot of customization, and Paycom is willing to work with us to find solutions whenever possible. Even when a request cannot be accommodated immediately, they listen to customer feedback and consider it for future enhancements. Their extensive training library is also a huge benefit, and if we cannot find what we need in the training materials, our representative is always willing to provide additional guidance. Cons There are still a few features and capabilities we would like to see added to the platform. Some of our unique business needs require workarounds, and additional customization options would be helpful. However, Paycom has been receptive to feedback and continues to evolve the system, so we are confident many of these needs may be addressed in future updates. Review Source Response from Paycom July 3, 2026 Thank you for sharing such thoughtful feedback, Nataly! We're glad to hear Paycom's ongoing product innovations, extensive training resources and dedicated service have helped support your team's success. It's especially rewarding to know that your specialist has been a trusted partner, providing guidance and working alongside your organization to find solutions that fit your unique needs while helping you get the most out of the platform. MN Margaret N. HR Generalist Farming Used the software for: 2+ years ### "Good Customer Service. " June 25, 2026 4.0 I am comfortable navigating the system. There are always new things to learn. I appreciate the customer service. Many useful applications within the system that make my job easier. Job descriptions, running payroll, annual reviews, benefits, compliance, and onboarding are fairly easy to use. Pros The customer support has been great. Our representative is kind and informative. Whenever I need guidance on issues I may have within the system there is always someone who responds in a timely manner. I also like the ease of using Paycom for payroll. Cons I get a little frustrated with updates to the system because it changes the location of some items I am accustomed to using. Review Source Response from Paycom July 3, 2026 Margaret, we're glad to hear Paycom's comprehensive tools, from payroll and onboarding to compliance and performance management, help make your day-to-day work easier. It's especially rewarding to know your dedicated specialist has provided timely, knowledgeable service.  GW Grace W. HR Administrator Financial Services Used the software for: 6-12 months ### "Paycom Review " July 1, 2026 4.0 Overall, my recent experience with Paycom within the past year has been very positive, and serves as an all-in-one platform that supports many HR functions in one place. The dashboard is a helpful feature and adds visibility, though I think it could be even more useful if it better reflected the specific tools our company actively uses. I appreciate the recruiting dashboard and communication features, but I’ve noticed some areas such as the text message thread management and applicant tracking hub that could be more streamlined or tailored to improve utilization. The system is great, and I recognize the potential for these features to become impactful with continued enhancements. I enjoy using Paycom and see it as a strong solution for HR management overall. Pros I enjoy the new dashboard, however with how each company utilizes Paycom not all of the information on our dashboard is utilized or applicable. It is a nice interface though. I also appreciate the responsiveness and helpfulness of the client support team, which makes resolving issues if they come up, very straightforward. Cons I would like the dashboard to be more utilized for company's that utilize Paycom for HR purposes. I feel as though my dash board is not accurate since our company doesn't utilize some features, but it is a nice addition! I get a little frustrated with not being able to clear conversations in the text message communication section, since they show up on the recruiting dashboard. I also dislike how on the applicant tracking hub, 90% of the information is not applicable or cannot be identified, so it isn't something that I can utilize. Review Source Response from Paycom July 7, 2026 We’re glad Paycom continues to serve as a strong single database solution for your HR needs, Grace. It’s great to hear the new dashboard is helping improve visibility and make day-to-day work easier. We encourage you to reach out to your dedicated specialist to ensure our software is customized for your needs. You can also always reach out to us with additional feedback at feedback@paycomonline.com. EA Edna A. Bilingual Human Resources Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic HRIS! " June 24, 2026 4.0 Overall, I am satisfied with using Paycom. I have used other HRIS and by far, the customer support and workshop is what sells me. It's easier to provide feedback on features and have a walkthrough of the product. Pros I love the customer support and team collaboration! We always are excited to have Caleb, our Account executive come over to have workshops with us when we have new ideas or modules to roll out. The workshop- incredible! Makes using Paycom a lot easier and simple to understand! Cons Some of the updates are not rolled out well. I often wonder what made them come up with certain updates with there are times when a module or section did not need to be "fixed". Another small thing is that their communciation about these updates are not ideal. They communicate with webinars that talk about the updates but they don't provide a easier playbook anymore to review it. Unfortunately, not everyone has the time to watch the webinars. Alternatives considered [UKG HR Service Delivery](https://www.capterra.com/p/156952/PeopleDoc-Employee-Onboarding/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[PageUp](https://www.capterra.com/p/82231/PageUp-People/) Reason for choosing Paycom Pricing and overall modules availability. Review Source Response from Paycom July 3, 2026 Edna, thank you for sharing your experience! We're thrilled to hear that the combination of hands-on training, collaborative support and a dedicated specialist have helped your team get the most out of Paycom. It's especially rewarding to know that having a trusted partner to explore new ideas, roll out innovative modules and provide guidance has made the platform easier to understand and more valuable to your organization. CD Catrina D. HRM Telecommunications Used the software for: 1-2 years ### "Every system has its wins and opportunities" May 13, 2026 4.0 Paycom is great if you have the time, skillset, and manpower to customize and change things as they go. If you are in a situation where you don't have someone who can manage the set up, adjustments, and data auditing, it may not be the best system for you. Pros I like that Paycom is customizable and can be set up and adjusted at the client level for most changes. A lot of changes I've needed with other HRIS systems can be done and the step by step instructions in the help center are updated and actually useful. I enjoy the reporting and analytics as well. Cons Many of the customizations require changing items in multiple locations to work. Some things are clunky or titled in a way that is different than other HRIS systems so finding, locating, and understanding on your own can be quite difficult. Changes are multi-steps and sometimes require you change things in unrelated areas to work. I use the ATS daily. My number one request would be to have the option to decline an entire candidate instead of having to go through each individual application for a person you know you won't or can't consider for those positions - say previous employees, failed background checks, or lack of credentials like HS diploma or GED. I understand why, but applicants, especially those that apply via a sponsored ad on Indeed or other sites, not only cost us time, but also money and aren't even able to be considered. Getting to spend more time on good or possible candidates would make a huge difference in the time and dollars we spend. Review Source Response from Paycom May 19, 2026 It’s great to hear Paycom's flexibility and customization help you tailor our software to your needs, along with the value you’re getting from reporting, analytics and the helpful guidance in the help center. We’re glad those capabilities are supporting more efficient, informed HR processes as your team continues to optimize how you use the system. We encourage you to share additional feedback with your dedicated specialist or by emailing feedback@paycomonline.com. KE Kimberly E. Sr HR Manager Law Enforcement Used the software for: 2+ years ### "Paycom is worth it" May 14, 2026 4.0 The customer service has scaled up since my first encounter with Paycom and there are constant updates. They are working hard to meet the demands of clients and the everchanging HR landscape. Pros The ability to have all actions for the life cycle of an employee housed in one system is paramount. Most items link up quite well and allow managers, employees and HR to see what is important to them. Very few bugs or issues to be found. Cons There are some items that the client can't build or see which can be frustrating but having a good specialist on your team can minimize that frustration. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The change was implemented prior to my hire Review Source Response from Paycom May 19, 2026 It’s great to hear our software's ability to bring the entire employee life cycle into one system is delivering real value for your team, Kimberly. We’re also glad the continued innovations and customer support, along with a dedicated specialist, are helping minimize friction and support your ongoing success. OB Ona B. Human Resources Manager Real Estate Used the software for: 6-12 months ### "Far Superior System" June 25, 2026 5.0 Since working with the system, I have been extremely satisfied with the customer service. They are patient and knowledgeable. The iWant feature is incredibly helpful and truly helps you navigate anything you need to within the system. It not only can "take you there," it can provide tutorials as well. Pros The customer support is top-notch. I can always reach my rep or an available expert. The ease of use is far superior to many systems I have used in the past. We are rolling out the Performance review feature and are very excited to see it in action. Cons Sometimes setting up new modules can be challenging when toggling between training and the actual setup (e.g., performance management or access). That said, our rep has been incredibly knowledgeable and helpful throughout the entire process. Review Source Response from Paycom July 3, 2026 Thank you for your 5-star review, Ona! We're thrilled to hear that Paycom's intuitive design, world-class service and tools like IWant™ have helped make navigating our platform easier and more efficient. It's especially rewarding to know your dedicated specialist has been a trusted resource throughout implementation and as you expand into new features like Performance Management. NG Nadia G. Human Resources Generalist Information Technology and Services Used the software for: 2+ years ### "Average with Room to Grow." April 30, 2026 3.0 Overall, my experience with Paycom has been average. The software itself has potential. There are hiccups and some things are updated on a delay. If communication can improve (see cons for details) I think a lot more development can occur. Pros I appreciate the use of dashboards. Dashboards make it easy to see all pending items, especially within a team of multiple associates. This allows any of use to check status at any time. Cons There are often times reports or sections within the system stop working. I have had multiple instances where a report I've been using for 1 year+ stops producing the content it used. Recently, after trial and error of multiple fields with our designated Paycom rep, we came to a conclusion that the developers changed something on the backend, impacting the given report. The other element that is a significant con, is the business structure and how they manage communications. Their process for communications starts at the top. They reach out the \[sensitive content hidden\] etc. when there are changes like a new sales rep being assigned to your account. However, unless your company is a small business, this is very inefficient. This results in the boots on the ground HR staff not being updated because executive management received an email communication that did not see. I understand wanting to include them from a sales perspective, but including all parties would be the better approach. That way the HR staff can discuss with their executive leadership and these communications do not get missed. Review Source Response from Paycom May 8, 2026 Thank you for your feedback, Nadia. We’re glad to hear that the Paycom's functionality makes it easy for your team to track and manage pending items, helping improve visibility and collaboration. It’s great to know that a centralized view is delivering value for your day-to-day workflows. We invite you to share additional feedback at feedback@paycomonline.com.  Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.