# Page 10 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Paycom the right Human Resources solution for you? Explore 1255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1255) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 10 - Reviews of Paycom ## Showing most helpful reviews Showing 226-250 of 1255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DP Doug P. CIO Retail Used the software for: 2+ years ### "Paycom payroll" March 13, 2026 5.0 Excellent experience with Paycom. Paycom's customization capabilities. Employee engagement pieces. Availability of employee access to documentation. Pros Paycom's customization capabilities. Employee engagement pieces. Availability of employee access to documentation. Cons Hardly any. Review Source Response from Paycom March 17, 2026 Thank you for sharing your 5-star experience with Paycom, Doug! FG Francesco G. Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Paycom is better than the rest " February 4, 2025 5.0 Paycom is nicer and better than the other payroll apps I've used, and I prefer it over ADP. It is a clean UI and the way to adjust peoples hours is easy. Approval process takes seconds and once everybody is migrated into the system other features network nicely and build upon each other. Pros Paycom makes it very simple to track users time, clock ins, benefits, payroll, and other misc workplace duties. The app is speedy and can use Touch ID / Face ID. Sign up is quick using private user data like last 4 of social. Cons The app on iPhone can be slow, passwords need to be reset every 6 weeks, and you get timed out if away on the app for too long even though it is open. Review Source Response from Paycom February 5, 2025 Francesco, thank you for sharing your positive experience with Paycom! We're thrilled to hear that our platform has streamlined your workflow, making it easy to track time, manage benefits and process payroll. We want to share that the password update frequency is determined by your organization. You may also reset quick login, which uses your Face ID, fingerprint or PIN to log in. If you have any further feedback, we encourage you to reach out to your dedicated specialist - they'd be happy to help and ensure you're getting the most out of our system. LT Liz T. Human Resources Generalist Real Estate Used the software for: 2+ years ### "Paycom Review" December 18, 2024 4.0 The overall experience has been a rollercoaster of rolling out new products and changing our department processes to stay on top of new trends and features. However, now everything is working smoother, and I am very happy with Paycom. Pros I enjoy my Paycom representative \[sensitive content hidden\] she had been beneficial in education on the system and showing us how Paycom can work for our organization. I enjoy the new features that Paycom has been releasing that allow streamlining processes and giving the HRIS more of a competitive edge compared to other systems. Cons We did not have proper communication prior to \[sensitive content hidden\] on how the system works and were given simple "fixes" that in fact did not fix our problems or issues but created further stress in managing the system. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Lack of features and growth of the company Review Source Response from Paycom January 3, 2025 We're thrilled to hear that your dedicated specialist has been a valuable resource in helping you maximize our system's capabilities. We are committed to offering world-class service and are glad this has been reflected in your experience. We value your feedback and are committed to providing the best value possible to our clients. Thank you for your review, Liz! CH Cindy H. Human Resources Manager Government Administration Used the software for: Less than 6 months ### "Implementation is great" January 22, 2025 4.0 Implementation Team is fantastic and very knowledgeable! \[sensitive content hidden\] are a pleasure to work with, very helpful and available. Pros Paycheck preview is helpful. Easy payroll submission. Paycom app is wonderful, easy and user friendly. Cons HR modules are not intuitive, have to dig to find out how to do. Missing some standard payroll reports like Employee Changes. Wish there was a drop and drag feature in HR (like Rippling). Unable to get some modules up and running in the time frame due to our limited people and time. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Paycheck preview and the all-in-one pricing. Sales Rep \[sensitive content hidden\] was very attentive in the process. Review Source Response from Paycom January 23, 2025 Cindy, thank you for sharing your feedback on your Paycom experience. We're thrilled to hear that our implementation team delivered world-class service, exceeding your expectations with their expertise and support. Our commitment to providing exceptional service is a core value at Paycom, and we're proud to have a team that consistently goes above and beyond to ensure our clients receive personalized attention. If you have any additional feedback or questions, feel free to reach out to your dedicated specialist or contact us at feedback@paycomonline.com. LB Lisa B. Digital Channel Project Coordinator Banking Used the software for: 6-12 months ### "A basic easy to use solution" December 18, 2024 3.0 My experience was fine. It wasn't great, it also wasn't bad. It functioned fine for me as a user and I didn't experience any outages or issues often. Pros Paycom was fine for my basic needs for time and attendance. It was easy to use and understand. Cons Integrating other systems into Paycom wasn't easy and proved to be difficult for employees to use. We like to be able to incorporate as much HR functionality into one system for ease of use and simplicity, but we encountered a lot of road blocks with Paycom. From my standpoint it was okay to use, but our company quickly transitioned away from Paycom due to the complexity on the backend. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) We thought that Paycom would offer us more than Paylocity did and felt that it was the right fit at the time. Review Source Response from Paycom December 23, 2024 Thank you for sharing your feedback about your experience, Lisa. Paycom's mission is to simplify the employee process and eliminate unnecessary tasks for the HR and payroll teams. We're disappointed to hear about your experience and we'd like to learn more. Please reach out to us at feedback@paycomonline.com and a member of our team will be in touch. PQK Paul Q K. Director of Finance Education Management Used the software for: 2+ years ### "Paycom is worth working with" December 11, 2024 4.0 It has really improved since 2023. We are grateful that they are now helping us manager our 1099 vendors. Pros After 2023, they have improved Customer Service and the system interface is very intuitive. Cons Nothing at this time. They have improved their customer service since 2023 and that really has made it easy to work with them. Alternatives considered [Justworks](https://www.capterra.com/p/223913/Justworks/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Better quality of service and better price point. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Poor Customer Service and the priced was more expensive. Review Source Response from Paycom December 26, 2024 Paul, thank you for sharing your positive experience with Paycom! We appreciate hearing that our single software is intuitive and easy to navigate - that's exactly what we're aiming for. Along with world-class service, we strive to provide a solution that brings significant value to our clients, and it sounds like we're delivering on that promise. Thank you for choosing Paycom. AS Agnes S. HR Manager Machinery Used the software for: 2+ years ### "User friendly for Employees " December 11, 2024 4.0 Overall it’s been great. Paycom continues to upgrade throughout the year based on customer feedback. Pros User friendly for employees.Especially during Open enrollment! Cons To many clicks when trying to navigate through certain areas. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Price was the deciding factor in going with Paycom. Review Source Response from Paycom December 27, 2024 Thank you so much for taking the time to share your thoughts about Paycom, Agnes. Our mission is to provide a seamless employee experience, so we're happy you find our platform has been user-friendly for your employees, especially during open enrollment. We appreciate your recognition of our commitment to innovation and continuous improvement, driven by the valuable insights we receive from customers like you. We also appreciate your feedback about the navigation in certain areas and will definitely take that into consideration for future enhancements. Our goal is to make Paycom as streamlined and efficient as possible for our users. We're grateful that our pricing was competitive and helped us stand out from alternatives like Paycor. We're committed to providing the best value possible to our customers. Thanks again for your kind words and for being a valued Paycom customer! MP Michele P. Human Resources Education Management Used the software for: 2+ years ### "Great platform" December 11, 2024 5.0 They have been amazing. Fantastic customer service. Innovative and helpful Pros Ease of use. Great all around platform. Perfect for any size business. Cons None. Paycom is an amazing app. We currently have all of our employees participating. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Ease of use and employee ease of use. Cost Review Source Response from Paycom December 26, 2024 Michele, thank you for your glowing review! It's wonderful to know you're finding our software easy to use, and especially appreciate your comment that Paycom is perfect for businesses of any size. We believe that every organization deserves access to innovative, user-friendly payroll and HR solutions, and we're committed to providing a scalable platform that meets the unique needs of each client. We're also delighted that you love our mobile app and are impressed with our innovative approach. Most of all, we're grateful for your kind words about your dedicated specialist. We're committed to providing world-class service every step of the way, and it's wonderful to know we're exceeding your expectations. Thank you for choosing Paycom! SE Sawyer E. TA Partner Chemicals Used the software for: 1-2 years ### "Paycom use" March 10, 2026 5.0 Pros Very easy to use, especially through the app. It is fast and consistently reliable for both employees and management. Cons Can be confusing setting up new employees if they have used Paycom at a previous company. Had a few issues getting the new hire set up easily. Review Source Response from Paycom March 12, 2026 Thank you for sharing your experience! We’re glad to hear Paycom’s mobile app is easy to use and consistently reliable for both your employees and managers. We appreciate your 5-star review, Sawyer! SA Stacy A. Controller Automotive Used the software for: Less than 6 months ### "Amazing Paycom experience" November 13, 2025 5.0 My overall experience with Paycom has been extremely positive. I would highly recommend them to other companies. Pros Paycom's customer support is amazing. When I started this position, I had never worked with Paycom. I called in and they walked me through step by step on processing my first payroll. They never tried to rush me or act like they didn't have time for me. Every single time that I have called in they have gone above and beyond to help me. Access and availability to customer service has always been immediate. I have never experienced any hold times to speak with someone. Cons Would have benefited from a paper copy of a "how to guide". But the customer service is top notch, so that didn't become an issue. Review Source Response from Paycom November 17, 2025 Thank you for your 5-star review, Stacy! Your exceptional experience with Paycom is a testament to our commitment to delivering world-class service. We're delighted that your dedicated specialist was able to provide you with personalized guidance and assistance, ensuring a seamless onboarding process and ongoing support. Our goal is to provide dedicated support, and we're glad to hear that we've met that standard. EF Erin F. Medical director Veterinary Used the software for: 2+ years ### "Easy to use and learn" January 25, 2025 4.0 Good. Easy to use. Easy to learn. Employee self serve is great Pros Very easy to use and understand and easy to teach my practice manager how to use for employees Cons Login is annoying and repetitive and employees get frustrated Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Easier to use and already worked with new company Review Source Response from Paycom January 27, 2025 Erin, thank you for taking the time to share your thoughts about our software. It's nice to hear that you find it user-friendly and that you're enjoying the employee self-service feature. We appreciate your feedback about the login process and would love the opportunity to look into this further. We're always looking for ways to improve and make our platform more seamless for our users. Thanks again for your kind words. If you have any other suggestions or feedback, please don't hesitate to reach out to your dedicated specialist. RA Rachel A. Director Child Day Care Services Used the software for: 1-2 years ### "Not just a payroll system" December 1, 2024 5.0 Overall, paycom offers everything we need to make payroll easy for our employees. From onboarding to payroll and everything in between paycom checks the boxes. Pros Paycom is really easy to use for both me as a manager and for my employees. I like that there is an in depth desk top version and a quick on the go app version. Cons I wish the cost for additional integrations was more budget friendly. Review Source Response from Paycom December 10, 2024 We're happy to hear you value accessing all your HR and payroll needs in a single software, Rachel. Paycom's mission is to simplify and automate HR and payroll processes for all our users, so we are happy to hear this has been your experience. Thank you for taking the time to leave us a 5-star review! SJ Shiron J. HR Business Partner Non-Profit Organization Management Used the software for: 2+ years ### "HR Business Partner" May 15, 2025 5.0 I am satisfied with our service. User friendly and good customer service. Pros I like the tutorials and webinars that are available. Cons None that I know of at this time... typically, if I call in with any issues I receive the answers needed. Review Source Response from Paycom May 15, 2025 Shiron, we're proud to offer a versatile and user-friendly software that meets the needs of HR and payroll professionals like you, and we're thrilled to hear that it's made a real impact on your work. Our goal is to provide a seamless and intuitive user experience, and it's great to know we've achieved that for you and your organization. MP Megan P. Specialist Consumer Goods Used the software for: I used a free trial ### "Fairly easy " February 4, 2026 4.0 Pros It was user-friendly and frequently releases updates to allow for easier operation. It is also fairly simple to utilize. Cons I did not like the fact that whenever we would experience problems, it was hard to reach a customer service rep. Review Source Response from Paycom February 11, 2026 Megan, thank you for your advocacy! The simplicity and ease of use you've experienced are key benefits that can significantly improve the efficiency of managing workplace tasks. Thank you for acknowledging Paycom’s efforts to continually innovate to meet the evolving needs of our clients. DJ D. J. Legal Assistant Legal Services Used the software for: 1-2 years ### "In My Opinion" November 5, 2025 5.0 Overall I am well pleased with Paycom. I can say that it is more user friendly than some other payroll programs used in the past. Pros Very easy to use, i find it to be user friendly. All of my payroll information is right at my fingertips. Cons There are no cons that I can think of. Whatever my payroll needs are everything is covered thus far. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I believe my company wanted a more user friendly service especially for the price. Review Source Response from Paycom November 6, 2025 Thank you so much for taking the time to share your positive experience with Paycom. We're proud you've found our system to be a more user-friendly solution compared to previous providers, simplifying payroll processes and providing instant access to important information. Thank you for your advocacy and 5-star review! KA Karen A. Sr Account Manager Computer Hardware Used the software for: 1-2 years ### "Best Company" March 14, 2025 5.0 Working with Paycom has been the best experience I have had in my job history. Very easy to contact and superb and fast response. Everyone has been so professional. Pros Paycom is an outstanding company. The people and the experience is above the top. Cons At this time I dont have anything that hits below standard Review Source Response from Paycom March 17, 2025 Karen, thank you for your kind words! We're thrilled to hear that your experience with Paycom has been the best in your job history. Our team is dedicated to providing world-class service, and it's wonderful to know that we've exceeded your expectations. Thank you for choosing Paycom, and we look forward to continuing to serve you. Connor R. K. Director Child Day Care Services Used the software for: 2+ years ### "Paycom Review" April 3, 2025 1.0 Pros I did not like anything about Paycom unfortunately. Cons App and website took very long to load into. Website and app looked very outdated. Was not able to clock in. Review Source Response from Paycom April 8, 2025 Connor, we're disappointed to hear about your experience, as it isn't up to our standards. Please reach out to us at feedback@paycomonline.com and a member of our team will contact you to discuss your concerns. CK Courtney K. Registered Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Best for personnel management" March 24, 2025 3.0 I used it mainly for personnel management as a foodservice supervisor, and I was able to easily view work schedules and time logs. Pros Mobile access and notifications of new applicants Cons Could not easily respond to applications, applicant organization was difficult and lacking some features. Review Source Response from Paycom March 26, 2025 Courtney, it's great to hear that you found our software helpful in managing tasks like viewing work schedules and time sheets which aligns with our goal of providing a comprehensive HR and payroll software. Our mobile app is designed to streamline tasks with features like Time and Attendance and Applicant Tracking, so we'd love to learn more about your experience. We invite you to share your feedback with your dedicated specialist or reach out to us at feedback@paycomonline.com. TN Tim N. VPHR Food Production Used the software for: 1-2 years ### "Paycom Feedback" December 11, 2024 4.0 Positive experience for employees using the App. The set-up and admin processes are clunky. Pros The single integrated database structure. Cons The communication/messaging processes are tedious. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) They oversold the products integration, and the customer service was poor. Review Source Response from Paycom December 26, 2024 Tim, thank you for sharing your thoughts about Paycom. We're glad to hear that our single HCM software is making a positive impact on your organization's operations, and that your employees are having a great experience with our mobile app. We designed our platform to be user-friendly, intuitive, and accessible from anywhere, so it's wonderful to know we're meeting those goals. We appreciate your feedback and look forward to continuing to support you and your team. BS Brenda S. Phlebotomist Hospital & Health Care Used the software for: Less than 6 months ### "Paycom the bomb" November 6, 2025 5.0 I like it because I can use the app for anything it is easy to use and self explanatory when using the app Pros Being able to use the app for everything that is for my job easy to use I like the access and availability at anytime Cons Haven’t had any issues with the app looking up different issues with my benefits wish it had more options Review Source Response from Paycom November 10, 2025 Brenda, your seamless experience with the Paycom app is exactly what we aim to deliver to every user. As a single, intuitive software, Paycom is designed to put everything you need at your fingertips, and we're glad to hear that's been your experience. Thank you for your 5-star review! LM Lyric M. Operations Manager Package/Freight Delivery Used the software for: 6-12 months ### "Paycom captures it" September 9, 2025 4.0 Pros Paycom has a user friendly interface with many self service features. The price point was comparable to other software. Cons Would love the ability to integrate Paycom into other software smoothly and easily. This would take the product over the top Review Source Response from Paycom September 11, 2025 Lyric, thank you for sharing your thoughts. We're thrilled that Paycom's intuitive interface and Employee Self-Service® tool is helping you work more efficiently, streamlining your processes and freeing up more time for what matters most. Thank you for your advocacy! MD Melanie D. HR Manager Warehousing Used the software for: 2+ years ### "Great HRIS " March 20, 2025 5.0 Great! I sure miss \[sensitive content hidden\] :( She was great and had so much knowledge Pros Great service and product expansion. I always like the new updates Cons sometimes I am ahead of updates and have to wait for the system to catch up with real needs Review Source Response from Paycom March 21, 2025 Hi, we're thrilled to hear that you think Paycom is a great HR and payroll software! We appreciate your kind words about our service and solution, it's fantastic to know that you always enjoy new updates and find them valuable. We're proud to offer world-class service, and it's clear that our team has made a positive impact on your experience. Thank you for your 5-star review, Melanie! LB Lindsey B. HR Director Retail Used the software for: 2+ years ### "HR Director" November 4, 2024 5.0 My overall experience with Paycom since the beginning has been positive and seamless. Pros You can have everything in 1 place for every employee from time-off, scheduling, timeclock, applicant tracking, background checks, onboarding, benefits enrollment, documents, notifications to employees, easy reporting and many more features. It is easy to use and navigate. Cons I have no dislikes about Paycom. I am 100% a Paycom fan. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Because ADP was just like Paychex. NOT seamless and not user friendly Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) because Paychex Flex wasn't a seamless product and we needed everything in 1 place instead of 5 to 6 products Review Source Response from Paycom November 13, 2024 Lindsey, we're thrilled to hear you enjoy using our single software! It’s rewarding to know that you are 100% a Paycom fan, from our seamless software to our world-class service. Thank you for your 5-star review! KB Kathy B. Human Resources Manager Aviation & Aerospace Used the software for: 2+ years ### "The best HR system I've ever worked with" October 31, 2024 5.0 My overall experience with Paycom has been nothing but positive. It just works...all the time. And when I need assistance, it's just a phone call or email away. Pros Paycom's customer support is so good. They actually reach out to me more than I have to reach out to them. When I do need help, I call the support team and get immediate assistance. They are also constantly improving their software, without breaking things that work in the process. I couldn't be happier with my Paycom experience. Cons The cost is a bit higher than others, but it's worth it for the consistency, customer support and regular development of new features. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom They had the best product available, in my opinion Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP's customer service was horrible and their system lacked a lot of the features that Paycom offered. Review Source Response from Paycom November 12, 2024 Kathy, we're grateful you are receiving world-class service. It’s also rewarding to hear when you need support, you get immediate assistance! We appreciate you taking the time to write us a 5-star review! LJ Lolanda J. Community Navigator Mental Health Care Used the software for: 1-2 years ### "Paycom for the pay" March 28, 2025 5.0 It has been pretty good and a smooth process Pros The ease of requesting time off and very easy to navigate through the site. Cons The in/out/lunch button to close to each other Should be able to correct entries instead of requesting a correction be made Review Source Response from Paycom April 1, 2025 Lolanda, we appreciate your feedback and are glad to hear that our Employee Self-Service has streamlined your time-off requests and that your overall experience with Paycom has been great. We're thrilled that our HR and payroll software has been able to provide you with a seamless experience. If you have any additional suggestions, feel free to share them with your dedicated specialist or at feedback@paycomonline.com. Thank you for your 5-star review! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.