# Page 11 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Paycom the right Human Resources solution for you? Explore 1255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1255) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 11 - Reviews of Paycom ## Showing most helpful reviews Showing 251-275 of 1255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Angelika M. Business owner Apparel & Fashion Used the software for: 1-2 years ### "Payroll software" May 5, 2025 5.0 I love this software tool. It has everything i need for payroll Pros How easy it was to use and how it keeps track of everything you need. Cons Nothing. Paycom is amazing to use for payroll. Review Source Response from Paycom May 7, 2025 Hi, Angelika! We're thrilled to hear that you love using Paycom for your HR and payroll needs. Our single software simplifies your tasks and streamlines your processes, which looks to be reflected in your seamless experience. It's great to know that you're finding our software easy to use and that it meets all your payroll needs, having everything you need in one place. Thank you for your 5-star review! JI Joe I. Assistant Head for Academic Affairs Education Management Used the software for: 1-2 years ### "Paycom is Paycalm" May 14, 2025 5.0 I know when I log into Paycom that I will be able to get the information I need with ease and clarity. It is an excellent platform for any business to use. Pros Paycom offers easy access to the information I need: pay stub details, benefits selections, paperwork, etc. It is a secure, organized environment that is easily navigated and totally reliable. Cons Functionally Paycom is a highly effective platform, so how about a little more ambience? :) Review Source Response from Paycom May 15, 2025 We're thrilled to hear that Paycom has become a trusted and reliable resource for you, providing easy access to the information you need in a secure and organized location. By putting you in control of your HR and payroll data, we're empowering you to focus on what matters most, your people. Thank you for your 5-star review, Joe! TB Theresa B. Payroll Supervisor Accounting Used the software for: 2+ years ### "Payroll review" December 10, 2024 4.0 Overall, I have had a pleasant and good experience Pros The ease of the reporting and the use of Paycom for Payroll. Cons I wish we got the State tax reports and I wish we could configure the PTO better. Also, I wish it was a better way to pay OT to salary employees when the law went into effect in July. Switched from [Viventium Software](https://www.capterra.com/p/161138/Viventium-Software/) Because of the time management and PTO setup Review Source Response from Paycom December 26, 2024 Theresa, thank you so much for taking the time to share your feedback! We're thrilled to hear that you're finding our reporting features easy to use and that you're having a great experience with our payroll solutions. We encourage you to reach out to your dedicated specialist for assistance with configuring PTO and OT. Paycom is committed to providing world-class service and look forward to continuing to support you in any way we can. PN Patricia N. HR Corporate Payroll Wine and Spirits Used the software for: 2+ years ### "Very happy with Paycom" December 11, 2024 5.0 payroll has been much easier to do over the past 7 years Pros live personal support during set up and always a phone call or e-mail away for answers to new concerns or issues with our payroll Cons not always being told about changes/updates Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Price , ease of set up and respect from Paycom employees towards those of in the office already doing company's payroll Review Source Response from Paycom December 26, 2024 Patricia, we're so glad to hear that Paycom's service has made a big difference during your payroll process and continues to be a valuable resource for you and your team. We're committed to providing world-class service every step of the way, and it's wonderful to know that your dedicated specialist is meeting your needs. Whether it's a phone call or an email, we're always here to help you navigate any questions that may arise. Thank you for trusting Paycom with your HCM needs! DT Dakota T. Director Non-Profit Organization Management Used the software for: 2+ years ### "Paycom is great! " February 22, 2025 5.0 overall my experience with pay com has been a positive one Pros Paycom is User friendly with tutorials showing you how to use paycom step by step Cons Paycom has you change your password often and it is hard to remember what your password is Review Source Response from Paycom February 28, 2025 We're thrilled to hear that you find Paycom easy to use and appreciate our offered learning materials, Dakota! Because of our commitment to the security of all users' information, we provide our clients the option to change their password frequency based on the company’s unique needs. We appreciate your review and encourage you to connect with your organization’s HR team for additional questions regarding your password change frequency. KC Kaitlyn C. HR Coordinator Automotive Used the software for: 1-2 years ### "Paycom Improves the Employee Experience" January 29, 2025 5.0 Making employee experience better is my #1 job. Paycom helps so much when it comes to employee satisfaction, especially because HR and Payroll tasks is the worst part of the job for any employee. My guys love that it is easy to navigate and always in their back pocket. Pros I like that it allows employees to have everything HR/Payroll right in their back pocket. It saves me, as an HR Coordinator, time that used to be spent assisting employees with small tasks that take a lot of time. Cons The client side access could be more user friendly. It seems like there is too many tabs and that it could all be more condensed and organized. There are also certain things on the employee side, like requesting a punch, that seems to be more complicated than it needs to be. Review Source Response from Paycom August 11, 2025 Kaitlyn, we're thrilled to hear that our software has been a game-changer for you and your employees. We're passionate about helping you create a better employee experience, and we're excited to announce the launch of IWant, a command-driven AI engine that puts instant and accurate data at your command. Take the next step and unlock the full potential of IWant by connecting with your dedicated specialist! RN Rachael N. Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Helpful App" April 12, 2025 4.0 It has been a positive experience. I find it easy to use and have enjoyed using it for my place of work. Pros I enjoy that you can see when others put up a day they are not available to work, and you are able to check right away if you can take that shift for them. I also like that it makes it very easy to read monthly newsletters/safety checks and sign them electronically. Cons I do not like that you have to send yourself a text message every time you login, even with faceID. Review Source Response from Paycom April 15, 2025 Rachael, thank you for sharing your feedback. We're pleased to hear that your experience with Paycom has been positive, especially when it comes to using features like MyCom for easy access to important announcements and newsletters. Your feedback is valuable in helping us achieve our goal of providing a seamless, single solution that simplifies payroll and HR processes, allowing you and your organization to focus on what matters most. EC Eric C. Sie Information Technology and Services Used the software for: 1-2 years ### "User friendly paycom " April 24, 2025 5.0 5 star and I loved it because it kept my records starlight Pros Use ability and user friendly Bery thorough Cons Actually nothing everything was great and easy to use Switched from [CertifyMe](https://www.capterra.com/p/237535/CertifyMe/) Cost was too much for what you get and paycom offered more Review Source Response from Paycom April 25, 2025 Hi there, thank you for your review! We're glad to hear you enjoy Paycom's ease of use and world-class service. We appreciate your feedback. CR Christina R. HR Manager Financial Services Used the software for: 1-2 years ### "Human Resources" November 22, 2024 3.0 Overall experience with multiple Paycom Specialist and Client Relations Rep has not been good. They do not seem to be knowledgeable with system capability and generally need to "go back to team" to find solutions. Pros End user feature of paycheck preview. Ease of use for employees. Cons From Admin standpoint - very manual. No flexibility with position seats. Frequent glitches. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Paycom Cost and features did not meet our requirements at that time Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We were experiencing customer service issues and cost Review Source Response from Paycom December 4, 2024 Christina, we're disappointed to hear about your experience, as it isn't up to our standards. Please reach out to us at feedback@paycomonline.com and a member of our team will contact you to discuss your concerns. KO Kaleigh O. Floater Teacher Child Day Care Services Used the software for: 1-2 years ### "Paycom Review" February 22, 2025 5.0 Overall, I like paycom and think it is easy to use. Pros I like the ease of putting in my work hours, requesting days off, and viewing test paychecks. Cons Difficult editing and changing times that were put into the sheet. Review Source Response from Paycom February 25, 2025 Hi Kaleigh, thanks for your feedback regarding Paycom's payroll and HR software. We are glad to hear you find our solution easy to use, and we appreciate your 5-star review! JB Jillian B. Head of Human Resources Health, Wellness and Fitness Used the software for: 2+ years ### "Paycom is Amazing!" October 29, 2024 5.0 I have worked with Paycom at three different organizations over more than 3 years. I absolutely LOVE Paycom and would change to this platform anywhere I go. Pros The ease of use and ability to customize the platform to our individual needs. Cons Slow to get custom reporting built. It seems to take an extensive amount of time to get approval for, price out and actually build a custom report. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) There were too many barriers to success with Paychex and it took far too long to get support from their team, which was absolutely required to get anything done. The disparate systems within Paychex made it incredibly cumbersome to get information into, and out of, the system and we ran into an extensive amount of data issues because of the way the system is built. Review Source Response from Paycom November 7, 2024 Jillian, we’re happy to hear you love our software and its user-friendly features. It’s especially great to hear you’ve been able to customize our all-in-one platform to your organization’s individual needs. Thank you for sharing your experience and leaving us a 5-star review! AH Anna H. consultant Insurance Used the software for: 6-12 months ### "higher ups thought costly" February 1, 2026 3.0 Personally, I found it easy to use. The cost factor did not bother me but bothered the 'bean counters' Pros We liked it due to its ability to do many things at once like human resource activities which include payroll, benefits and hiring. Cons The higher ups were not happy regarding the cost and if they wanted to add something on that it was either difficult and/or costly to do so. Review Source Response from Paycom February 11, 2026 It's great to hear that you found Paycom easy to use and appreciate its comprehensive suite of features, including payroll, benefits, and hiring tools, which can streamline human resource activities. The convenience and efficiency Paycom offers can be a significant advantage for many users. Thank you for sharing your positive experience with Paycom's capabilities.  TT Tamu T. Executive Vice President Education Management Used the software for: 6-12 months ### "Thumbs up for now" May 14, 2025 4.0 My experience has been favorable. I do not care to have to toggle between Client and Employee sign-ons, but overall, a good experience. Pros I like that I can search and filter the employees' names to approve punch pairs. Cons I do not like that I am unable to post training video for my employees to review. Review Source Response from Paycom May 15, 2025 Tamu, thank you for sharing your experience! We're thrilled to hear that you've found our system to be useful and efficient, particularly with features like searching and filtering employees' names. We're committed to continuing to provide you with world-class service. Ariel Y. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Paycom is great!" January 8, 2025 5.0 Overall the experience has been great! I have had help every step of the way. Anytime I have a question someone is always available to help. Pros It is easy to use and has a lot of great features. Cons I cant really complain. The initial set up and implementation is long and requires me to be apart of a lot of Zoom calls but I have had assistance from Paycom through every step so this made up for the time it takes. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) There were too many issues with time clocks and hours not being paid out correctly. I also could not track PTO time in our old system. Review Source Response from Paycom January 9, 2025 Your feedback means a lot to us, Ariel. We're delighted to know that our team's efforts to provide personalized support and guidance have been successful in making your transition to Paycom seamless. Your feedback is a testament to our team's dedication to delivering world-class support. KL Keith L. HR Operations Administrator Insurance Used the software for: 2+ years ### "Paycom - A well-rounded HRIS system" October 15, 2024 4.0 Overall happy with the system. There are always improvements we wish were available, and Paycom is willing to submit these suggestions as future improvements - but the system works for our needs with an employee count that falls within the 200-500 range. Pros The functionality just makes sense. We are able to use all of the benefits of the system together to have some automations within our HRIS system. Cons The lack of integration with other systems. We really want our other vendors/retirement services/etc. to have 360 integrations. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Just overall seemed to better fit our needs with the HRIS system. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Their PTO tracking caused a lot of turmoil and lowered employee satisfaction. Review Source Response from Paycom October 23, 2024 We’re delighted to see that Paycom has been easy to use for your organization and that it’s helped to streamline your HR and payroll processes! Thank you for sharing your experience with us, Keith. Please do not hesitate to share future feedback or ideas for improvements with your dedicated specialist. CG Clint G. Human Resources Manager Packaging and Containers Used the software for: 2+ years ### "PayCom Experience" October 22, 2024 5.0 Overall, we have been with PayCom almost 6 years. The majority of our contact people have been very good. They tend to promote their people quickly so transitioning to a new rep can be a challenge. Pros They did an excellent job onboarding us. The initial training and involvement for our first year was great. They really made us feel welcome. Cons It has taken awhile to address our attendance point challenges. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) They were difficult to work with. Their response time was poor and they were very exoensive. Review Source Response from Paycom November 4, 2024 Clint, thank you for the 5-star review! It's rewarding to hear we made you and your organization feel welcome! It's also an honor to know you have trusted Paycom for almost 6 years! If you need any assistance, please reach out to our team at feedback@paycomonline.com. AH Adeline H. QMHP Mental Health Care Used the software for: Less than 6 months ### "good user features " July 29, 2025 4.0 it was okay we switched from Paycom to a different interface and honestly I liked Paycom better than the new one Pros it was easy to use and I like that it had a lock screen widget on my phone so I could clock in with ease Cons it was difficult to learn at first and on mobile some of the drop-down bars would get cut off, so it was hard to get to all the information Review Source Response from Paycom July 30, 2025 Adeline, we appreciate you taking the time to share your experience with Paycom. We're glad to hear that you found our software to be easy to use, including clocking in and out on the Paycom mobile app. Thank you for your feedback! LB Lisa B. Human Resources Manager Insurance Used the software for: 2+ years ### "I LOVE Paycom" October 8, 2024 5.0 I LOVE Paycom. I've been with Paycom since 2016 and have converted two different companies/employers. I always tell people that no software is perfect, but Paycom is as close as it gets for me. It's a great, all-inclusive platform that is easy to use and highly customizable! Pros It's an all-in-one system that is user friendly! Cons Some customer experience has been lost as the company has grown. It makes absolutely makes sense from a streamlining, efficiency and liability standpoint, but the personal touch/assistance also decreases with these changes. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom I chose Paycom because I implemented it at my last job, I've been on other systems, and I like Paycom. Review Source Response from Paycom October 21, 2024 Lisa, we're pleased to know our user-friendly software allows you to streamline your HR and payroll tasks all in one place! We appreciate the 5-star review and for continuing to partner with Paycom! LW Latisha W. Community Health Navigator Health, Wellness and Fitness Used the software for: 1-2 years ### "Paycom Experience " October 9, 2024 5.0 My overall experience with Paycom has been great. I currently use Paycom at my current job and can access all my personnel information, which I really love. This is in addition to several other features I enjoy, such as the ability to view pay stubs, request time off, obtain tax documents, and much more. Pros The system is user-friendly, and employees can quickly access personnel information without needing to contact the HR staff. Cons While Paycom is user-friendly, it may be a little difficult for individuals who are not tech-savvy to navigate, would be nice to have a search box to quickly access information. Review Source Response from Paycom October 21, 2024 Latisha, we're happy to hear Paycom has been a great addition to you and your organization! Thank you for sharing your experience and leaving us a 5-star review! Please feel free to share future feedback or ideas for improvements with your dedicated specialist. FW Faith W. Director of Human Resources Automotive Used the software for: 6-12 months ### "Good software but still needs improved. " November 8, 2024 4.0 I would still choose Paycom over the competitors, but do wish that customer support was stronger. Pros Implementation was done so well, our Paycom team took the time to understand our every need. Cons After implementation the customer support was lacking. Our client support specialist was not responsive, and we were given a new specialist almost every month. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Tried ADP but it was horrible with no customer support. Switched from [Fuse Workforce Management](https://www.capterra.com/p/173830/Fuse-Workforce-Management/) Fuse was too limited in functionality, poor customer support. Review Source Response from Paycom November 11, 2024 Faith, we’re glad to hear you had a smooth implementation! We hold our dedicated specialists to a high standard, and we'd like to learn more about your review. Please reach out to us at feedback@paycomonline.com, and a member of our team will be in touch. MW Mike W. CFO Human Resources Used the software for: 1-2 years ### "Paycom is a virtual HR Team member!" December 4, 2024 4.0 Great experience good product and the App is great! Pros The ease and convenience of the app made the difference for me. Cons My clients needed a seperate app for reimbursements Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Better user friendly options for patrons. Review Source Response from Paycom December 9, 2024 It's great to hear that Paycom's HR and payroll software has created efficiencies and helped streamline processes for you and your organization. Thank you for sharing your experience with us, Mike.  PB Patricia B. Administrative Assistant and HR Apparel & Fashion Used the software for: 1-2 years ### "Train to be the best HR in Paycom, you'll be glad you did!" November 7, 2024 5.0 Once I got through the learning/training process, it has been a pleasure to work in Paycom. Pros Paycom has significantly reduced the amount of time previously required to efficiently process payroll. Cons Possibly the time it took me to get confidence that I was using all the options and reports available to me in Paycom. Switched from [BytePro](https://www.capterra.com/p/9297/BytePro/) The amount of time involved in processing payroll was going to be reduced in addition to the efficiency. Review Source Response from Paycom November 14, 2024 Patricia, we're thrilled to know that Paycom's software has significantly reduced the amount of time required to process payroll for your organization. Paycom's standard is world-class service, and we are glad you have experienced this through our training and learning process. We are thankful for your 5-star review! CB Crystal B. Payroll Administrator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Paycom - Best system yet!" January 23, 2025 5.0 This software implementation has been better than expected, felt very supported throughout the process and the program is easy to use and navigate. I like how we can hand back a lot of control and accountability to the employees and managers. Pros The support is unequalled, all through implementation and first several payrolls, they were usually very quick to respond to emails and answer questions. Cons Canadian taxes and statutory deductions are a work in progress and we have had a couple hiccups. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) there was no support with UKG, we were abandoned immediately following implementation Review Source Response from Paycom January 27, 2025 Crystal, it's wonderful to hear that your specialist has been able to provide you with the level of support you deserve, responding promptly to your emails and questions throughout the implementation process. We're also glad to hear that your dedicated specialist is working closely with you to address the challenges with Canadian taxes and statutory deductions, and are committed to finding a solution. At Paycom, we strive to deliver world-class service, and it's great to see that we've been able to exceed your expectations, especially after coming from a previous provider that left you feeling abandoned. Your experience is a testament to our team's hard work and dedication to providing an exceptional client and user experience. KH Karen H. Assistant to Business Administrator Religious Institutions Used the software for: 1-2 years ### "PayCom - Best Payroll Process" December 10, 2024 5.0 The great staff that is always helpful and understanding to my (the clients) needs Pros The ease of processing, and no stress to getting the employees time and information Cons Reports, still want to run reports I need and the report that I can understand Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Liked PayCom products and the employee input Review Source Response from Paycom December 26, 2024 Karen, we're excited to see Paycom making a positive impact on your organization's employee experience by simplifying their process and eliminating unnecessary tasks regarding HR and payroll. We're committed to helping you get the most out of our platform, and your dedicated specialist will be the best person to assist with running reports and any other needs you may have. We appreciate you taking the time to leave a 5-star review! TC Taylor C. Program Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Great Experience " March 5, 2025 5.0 Its been great very easy to learn, when we have issues its been easy to reach someone for a resolution. Pros Very User Friendly but holds alot of information Cons I have no complaints, its a great software. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Im not sure the switch was made as i was hired on Review Source Response from Paycom March 7, 2025 Hi Taylor, thank you for taking the time to share your positive experience with Paycom. We're thrilled to hear that you've found our software easy to learn and use, and that your dedicated specialist has been responsive and helpful when you've needed them. It's great to know that we're living up to our commitment to delivering world-class service. 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