# Page 12 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Paycom the right Human Resources solution for you? Explore 1255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1255) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 12 - Reviews of Paycom ## Showing most helpful reviews Showing 276-300 of 1255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Monica R. HR Manager Hospital & Health Care Used the software for: 1-2 years ### "Best HRIS Platform" January 2, 2025 5.0 I was extremely happy using this platform. The staff also really enjoyed the simplicity of the app. We had staff of all age groups who could navigate the app with ease. Pros Paycom is one of the best HRIS platforms I have used in my HR career! I really enjoyed how versatile it is. Everything I need is all available in one platform. Cons I didn't have any negative things to say about this platform. Review Source Response from Paycom August 11, 2025 Monica, we're thrilled to hear about your extremely positive experience with Paycom. We're glad our software’s simplicity made it easy for your staff to navigate and that you found it to be one of the best HRIS platforms you've used. We're excited to take our user experience to the next level with the launch of IWant, making it even easier for you to request the information you need with instant and accurate data. Thank you for your 5-star review! cD chandru D. Assistant Manager Payroll Staffing and Recruiting Used the software for: 2+ years ### "Paycom is the Best" October 8, 2024 5.0 In conclusion, Paycom presents a powerful, all-in-one payroll and HR solution suitable for businesses of various sizes. Its user-friendly interface, comprehensive features, and strong customer support make it a formidable player in the payroll service industry. While there are a few areas for improvement, the overall experience has been positive. I would recommend Paycom to businesses looking to simplify their payroll and HR processes while having the assurance of expert support Pros In the fast-paced world of payroll and human resources, the right tools can make all the difference. Paycom has positioned itself as a leading payroll service provider, offering an all-in-one platform that aims to streamline payroll processes and enhance HR functionalities. Having used Paycom for several months, I’m sharing my insights on its features, usability, customer service, and overall value Cons Despite the numerous strengths of Paycom, there are areas where the service could improve. The initial setup process can be somewhat daunting, particularly for larger organizations with complex payroll requirements. A more guided setup process with step-by-step resources could ease this transition. Additionally, while reporting capabilities are functional, some advanced reporting features could be enhanced for deeper analytics Review Source Response from Paycom October 28, 2024 We are thrilled to hear how Paycom is already streamlining HR and payroll processes for you and your organization! We value your partnership. Thank you for the positive review. JR Joyce R. Conversion and Consulting Farming Used the software for: Less than 6 months ### "FSI February 2026" April 2, 2026 5.0 Paycom Payroll has a very good system, easy to use and the support is wonderful! We are very happy with the setup and the support we have received. Pros The support is excellent. I have used several payroll systems in the past and the reports are the best have seen. Cons Setup seemed a bit onerous, but was easily forgotten once we saw how good the system is. Also we were handed off to different teams during the setup process. Review Source Response from Paycom April 6, 2026 Thank you for your 5-star review, Joyce! We’re happy to hear you find our software easy to use and that our dedicated support and reporting stand out compared to other payroll solutions you’ve used. CB Caroline B. HRIS Coordinator Retail Used the software for: 1-2 years ### "Easy to use system for small businesses" December 18, 2024 2.0 Pros Paycom was very user friendly because it was not a very robust system. Cons Paycom has very limited reporting capabilities. The system was too antiquated for the size of my company which was growing. Review Source Response from Paycom December 20, 2024 Hi, Caroline. Paycom is dedicated to setting clients up for success. We hold our software and dedicated specialists to a high standard, and we'd like to learn more about your review. Please contact us at feedback@paycomonline.com, and a member of our team will reach out. MC Melissa C. CNA Hospital & Health Care Used the software for: 1-2 years ### "Product qaulity" March 14, 2025 4.0 Good product for payroll and time keeping Pros Can make sure my times correct and if there’s a missing in time can be addressed quickly Cons One feature does not always work properly Review Source Response from Paycom March 19, 2025 We're glad to hear that features like Beti® have helped you ensure the accuracy of your time and attendance and quickly resolve any discrepancies. This aligns perfectly with our goal of providing a seamless and automated experience that eliminates manual errors and reduces administrative tasks. Thank you for your review, Melissa! ME Monica E. HR Administrator Religious Institutions Used the software for: 2+ years ### "Paycom is an excellent payroll application!" October 24, 2024 5.0 Very positive. I think Paycom offers a excellent and superior payroll application. Pros My dedicated specialist and the excellent customer service. The database is very user friendly and easy to use. Cons The recently added terminated employee process in Beti needs a major overhaul. Very confusing and never does quite what I expect. I don't like using it but when I choose not to use it Paycom doesn't end some earnings. Some of the forms need updated to be consistent with other recent updates. Some improvements haven't been tested by an end user like me. The words don't wrap or are not visible. Review Source Response from Paycom November 5, 2024 Monica, we're happy to hear you find our features user-friendly! It's also great to hear your experience has been very positive! Please feel free to share future feedback or ideas for improvements with your dedicated specialist. We appreciate your partnership and advocacy! TC TINA C. Chief Operations Officer Education Management Used the software for: 2+ years ### "Big Fan for nearly 10 years" October 23, 2024 4.0 When we started, Paycom was solely used for Payroll. As \[sensitive content hidden\], I implemented the ATS and it changed the way our business operations worked in the hiring sphere. Pros Timekeeping that aligns with California Meal Premium regulations. Cons Candidate tracking and scheduling interviews with hiring managers and candidates is wonky. Paycom messages to employees would be soooo much better received if rather than coming from a "paycom" address, it could be tailored to come from a custom address from our company. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) The ability to manage endless payroll codes works for our busines Review Source Response from Paycom November 5, 2024 Tina, we're happy to hear you've been a big fan of Paycom for nearly 10 years! Thank you for the positive review! If you have any additional comments or questions, feel free to reach out to our team at feedback@paycomonline.com. AR Ashley R. Assistant branch manager Financial Services Used the software for: 1-2 years ### "Paycom- minimal complaints!" April 2, 2025 4.0 Pros The versatility depending on who is using it, both employee and manager login are pretty user friendly Cons 3 login credentials feels a bit excessive, some of the "checklist" items cannot be marked as complete Review Source Response from Paycom April 3, 2025 Ashley, thank you for your review! It's great to hear that you appreciate the flexibility of Employee Self-Service , which allows you to easily access your information and complete tasks on your own, anytime and from anywhere.  We encourage you to share any additional feedback with your dedicated specialist who is committed to helping you get the most out of our software and ensuring your continued success. KP Kimberly P. Corporate Director of Human Resources Hospitality Used the software for: 6-12 months ### "Paycom for the Win" October 1, 2024 4.0 Overall, our experience has been wonderful. Our dedicated account specialist is knowledgeable and so quick to help. When she's not available, they monitor her emails, so we never get left out in the cold. If she's unavailable by phone, one of her other teammates answers, and they've all been wonderful. Pros Paycom puts all of our HR needs in one place. It's a great tool to complete all our projects and functions in the HR department. Cons There are often changes that happen in the system that upset/change/revert our already fixed data to something it was before or something completely different than the team doesn't seem to know how/why it happens. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom It was the most customizable, which is important in our rather strange setup of company structure. Review Source Response from Paycom October 4, 2024 Kimberly, we're happy to hear you have all your payroll needs in one place! We're also proud to know our team has provided you and your organization with knowledgeable and helpful assistance. Thank you for sharing your experience and leaving us a positive review! EL Elizebeth L. Adjuster Insurance Used the software for: 1-2 years ### "Good basic software for clocking in and out " February 19, 2025 4.0 Pros Mobile app and downloadable IRS tax forms Cons Interface not user friendly and difficult Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Switched positions and new company used a different software Review Source Response from Paycom February 25, 2025 Hi Elizebeth, we are glad to hear that you find our software easy to use and appreciate the Paycom mobile app. Thanks for your review! AC Arnel C. Team Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Paycom - Pros and Cons" September 17, 2024 4.0 i would rate paycome with an 9. it's a near perfect tool with the exception of how long the approval hierarchy works, If i was the developer i would put in status bar on top of the list approvers so that i know what's the hold up, who is hodling up my ticket for approval Pros Everything is available in paycom from scheduling to adjustments to personnel action form to continuous learning Cons the approval stages are very cumbersome, it shows me the name of the approvers but does not show you any real "progress" as to why the ticket is stuck to a specific approver. Review Source Response from Paycom October 3, 2024 Arnel, thank you for the positive review! We appreciate your feedback. If you have additional comments or ideas for improvements, please share them with your dedicated specialist that is assigned to your organization! BL Ben L. Human Resources Director Non-Profit Organization Management Used the software for: 2+ years ### "Paycom Feedback" October 7, 2024 4.0 Payroll processing is no longer an irksome experience. Help is readily available, and the process is becoming more intuitive. Pros The BETI payroll has made processing payroll much simpler and less time consuming. Employees like the ability to approve their timecards and review and approve their pay checks. Cons Paycom's manuals on setting up various processes can be confusing but improving. Customer service has improved drastically over the past couple of years. The payroll process was not intuitive and very frustrating and that has improved too. Review Source Response from Paycom October 21, 2024 Ben, thank you for leaving us a positive review! We're happy to hear our customer support team has been readily available to you and your organization! We appreciate your partnership! MC Meg C. Coach, Lego Robotics After school program Education Management Used the software for: 1-2 years ### "Easy to receive payment information using Paycom!" April 15, 2025 5.0 Overall, I had a great experience using Paycom as an employee receiving my paychecks. Pros Easy to use system for getting paid. Easy to track monthly payments. Cons I did not note any problems with Paycom. Review Source Response from Paycom April 16, 2025 Hello Meg, thank you for sharing your positive experience with Paycom. It's great to hear our solution was user-friendly and that you could track your paychecks with ease. We appreciate your 5-star review! RL Rachel L. HR Biotechnology Used the software for: 2+ years ### "Not global - good for American teams only" December 5, 2024 4.0 I use paycom to track our US team's learning, but there's no easy way to create a report just for that team so I have to resort to going into each user profile one by one to check if they have completed certain training. If it can be done, I can't find it in the list of pre-determined reports. Pros Paycom has a lot of useful functions such as the learning management system in the form of Paycom Learning and basic HR system functions such as leave approval. There's an ATS which we haven't set up since we adopted the system a few years ago. Cons We tried to adopt Paycom for our Australian operations but the app didn't work in that region and we encounter roadblocks (social security numbers don't exist in Australia but it was required for log in, payroll tax rates couldn't be adapted for this region). Ultimately, we could have tried to make it work but when we were looking into it, our management team decided to proceed with a local product. We were informed that the system would work in Australia but when it came to implementation it didn't - left a sour taste with the management team. User interface is also old-fashioned and looks clunky from the 90s. Review Source Response from Paycom December 11, 2024 Thank you for your review and feedback, Rachel. Our goal is to provide customized service and product offerings to fit the needs of any organization. We take all feedback seriously and we'd like to learn more about your experience. Contact us at feedback@paycomonline.com, and a member of our team will reach out. AG Allison G. Therapist Mental Health Care Used the software for: 2+ years ### "Easy and user friendly" February 2, 2025 5.0 Overall it’s easy to use, legitimate, and clear to understand. Pros User friendly, even for someone who isn’t tech savvy. Tabs/descriptions make sense and are clear. I like the option to approve a paycheck. Cons Tax document location wasn’t self explanatory. Every other feature is self explanatory though. Review Source Response from Paycom February 3, 2025 Allison, thank you for taking the time to share your positive experience with our HR and payroll software! We're thrilled to hear that you find our app's interface user-friendly and clear, making it easy for you to navigate and utilize features like Approve My Check®. We appreciate your feedback regarding the tax document location and encourage you to share any additional feedback with your dedicated specialist or at feedback@paycomonline.com. TL Trudy L. Assistant Office Manager Automotive Used the software for: 1-2 years ### "BMW of Murray" November 21, 2024 4.0 Overall good system just needs a few things to make it a great system. Pros Payroll and on boarding are easy and fast now. I like that I have all employee's info in one spot. Cons Time punches, Time punch edits. EX: The system allows a user to have 2 of the same punch (2 Ins or 2 outs) instead of erroring the user and saying you already have an in punch would you like to edit it, instead of letting them create a new punch. PTO could use some more rules to help us. I don't like seats. Review Source Response from Paycom December 4, 2024 We're happy to hear you value accessing all your payroll needs in one single software! Thank you for your advocacy and for leaving us a positive review. JT Jennifer T. Finance Manager Hospital & Health Care Used the software for: 2+ years ### "Paycom Review" October 17, 2024 5.0 Our overall experience with Paycom has been great! Pros The things we like the most about Paycom are the platform is easy to use, HR abilities for reviews and furthering education, and having a specific rep to go to when needed. Cons At this time there are no cons or dislikes about Paycom. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) There was no specific contact which made it difficult to get support. There were also many issues with the HR side of Paycor. Review Source Response from Paycom October 24, 2024 We are delighted to know that our platform has been able to address the pain points you experienced with your previous provider, Jennifer. Our dedicated team is committed to delivering exceptional support and service, and it is wonderful to see that shining through in your experience! SB Sydney B. Paralegal Legal Services Used the software for: 2+ years ### "10/10 Stars for Paycom!" December 11, 2024 5.0 My overall experience with Paycom has been great and I would highly recommend to use! Pros I like that you can go back and see your previous years of W-2's Cons There really is not a con that I don't like about Paycom it is a great software management system for keeping up with your hours. Review Source Response from Paycom December 16, 2024 We're delighted to hear that Paycom has exceeded your expectations, Sydney. Your positive experience is a testament to our team's dedication to delivering world-class service. Thank you for your 5-star review! JM Jocelyn M. Senior Accounting Clerk Non-Profit Organization Management Used the software for: 2+ years ### "My Experience with Paycom " October 23, 2024 5.0 Great, even if there's an issue its easy to contact Paycom and work through the issue and final a solution. I personally think its user friendly as well. Pros I like that when I have an issue I can call my Paycom representative for questions. It helpful especially when I am running Payroll and in a time crunch. Cons I only had a couple times where updates have been a downgrade for features I regularly used. Like not being able to download supporting doc from reimbursement as a batch instead now it one by one. Review Source Response from Paycom November 6, 2024 We hold our product and dedicated specialists to a high standard and value every user's experience, so we're happy to hear about your experience! Thank you for the 5-star review! BB Bob B. HR Manager Retail Used the software for: 1-2 years ### "HR Manager" October 22, 2024 5.0 Excellent. Although there are concerns with getting immediate assistance at times I always get my issues resolved. Pros Simplicity of doing payroll. It almost does the payroll for you. Just need to verify info. Cons Availability of service team sometimes. I have called and no one from my team is available to help me. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom It seemed like a more user friendly product. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Service issues with ADP as well as the cost. Review Source Response from Paycom November 4, 2024 Our company's mission is to simplify HR and payroll processes for all our users, so we're excited to hear about your experience! Thank you for the 5-star review, Bob! SS Stephanie S. Sr. Director of Human Resources Retail Used the software for: 2+ years ### "Much Improved" October 1, 2024 4.0 Our experience has greatly improved over the course of the last year to 18 months and that has kept us as a Paycom client. Pros The dedicated support team and account representative have been extremely helpful and try to assist us with any issues and advise us on what is best for our company and employees. Cons The lack of flexibility for our company's special circumstances and one-off needs. Review Source Response from Paycom October 4, 2024 Stephanie, we're so happy to hear about your experience with Paycom. We're also grateful to hear you are receiving top-notch customer service. Thank you for writing us a positive review! KM Kelley M. physical therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Paycom is simple and effective " November 26, 2024 5.0 I have enjoyed the ease of use and find it much more simple than previous apps we’ve used Pros I find everything well organized and easy to find the information you need. Submitting time off is easy and the information for tax season is right at your fingertips Cons Unable to change your user name is difficult to remember Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) easy of use and overall cost to the company Review Source Response from Paycom December 3, 2024 Thank you for sharing your experience, Kelley! It's great to hear you're enjoying Paycom and its user-friendly features! We appreciate your advocacy. DB DONNA B. account administration lead Construction Used the software for: 2+ years ### "Pay com review" January 13, 2025 5.0 over all paycom is alot easier to use then our last system Pros I can manage my deductions and vacation requests for myself as well as my employees Cons when my employees work a shift that goes into the next day and work over say like 12 hours is a little challenging getting the system to realize its not a mistake or missed punch Review Source Response from Paycom January 14, 2025 Hi Donna, thank you for your review! We are glad to hear you can manage your own deductions and PTO requests and that Paycom is user-friendly for you and your employees. We appreciate your feedback! JM Jim M. Administrator Hospital & Health Care Used the software for: 6-12 months ### "New customer " December 1, 2024 5.0 It has been good, very informative customer service Pros The total HR package, payroll and scheduling Cons It was hard to get intial data imputed during setup Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Costa were getting out of hand and customer service was poor Review Source Response from Paycom December 6, 2024 Jim, offering world-class service is the Paycom way. We are happy to know our team has provided you with dedicated support during the implementation process. Thank you for the 5-star review! TR Tomia R. Sr help desk analyst Executive Office Used the software for: I used a free trial ### "Pay me paycor" May 7, 2026 5.0 Pros I like how simple it is to send out payments and to be able to redeem your money. Quick access is always a plus Cons I don't have any complaints as of right now.I am new to this system , but so far , I do like how it runs Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.