# Page 16 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Paycom the right Human Resources solution for you? Explore 1173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1173) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 16 - Reviews of Paycom ## Showing most helpful reviews Showing 376-400 of 1173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Matthew L. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Great HR resource and management system" October 11, 2023 5.0 More efficient payroll processing, centralized employee management system Pros Employee performance reviews, time tracking, customer service. Cons Reporting is complicated, can be difficult to find or customize the report you need. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Good customer service, software offered more features. Review Source Response from Paycom October 12, 2023 We're glad to hear our product and service have increased efficiency for your organization! We appreciate your feedback and advocacy, Matthew. Thank you! AH Angie H. Finance Manager Hospital & Health Care Used the software for: 2+ years ### "Love Paycom" March 8, 2024 5.0 My experience has been overall very positive. I would choose it again. Pros Paycom is user friendly and can be customized to handle our very specific policies and procedures. Processing payroll is very easy. The system allows us to delegate many tasks to the employees directly instead of making one person maintaining the data. I also like that it has a cohesive data base and isn't cobbled together using many other "programs" or codes bundled into one main umbrella. The system can handle very complex situations, like shift differential and has a robust time keeping system to allow attendance tracking, as well. Cons It took a while to get it set up, but once on it has been really great. Reason for choosing Paycom Best fit for our organization, user friendly and value. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We had trouble getting the software to handle new Sick Pay laws. Also, the system couldn't handle the performance review process well. Review Source Response from Paycom March 12, 2024 We're glad to hear how Paycom has streamlined and simplified your organization's HR and payroll processes, Angie! Our goal is to provide customized product offerings to fit the needs of any business, so we're happy to hear this has been your experience. Thank you for allowing us to serve your organization! JP Jennifer P. Case manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Works well with little to no issues " November 25, 2023 5.0 Efficient, reliable and exactly what is needed for a smaller organization. Pros It's not only accessible on the computer but all employee cell phones also. Employees can access all their own payroll documents. Being able to complete and store onboarding documents, trainings, time management, paystubs, tax papers and much more at the ease of the employee saves time and improves efficiency. Cons There is struggles with getting the time punch change requests to update on both the employee and supervisors screens. There can be a lag and can cause over corrections. When a employee is trying to access the paycom time click it can takes quite a bit of time to get past the login screen and to the time clock which can cause a late clock in/out. Review Source Response from Paycom November 29, 2023 Jennifer, thank you for the 5-star review! We're glad to hear our product is simplifying your payroll needs. We appreciate your feedback! FP Faith P. Enterprise Analytics Director Computer Software Used the software for: 6-12 months ### "Better Options Available" January 5, 2023 4.0 We knew things were going south when our account manager said in a recorded training session that "we were the worst clients ever!" Pros Paycom is easy to use, and implementation is painless. Cons Prior to signing our contract with Paycom, we made sure that the inclusion of an api connection to our data was written in the document. It was only after implementation that we found out about the PII limitations. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Looking for more features Review Source Response from Paycom January 10, 2023 While we are glad to see that our product has been easy to use and that implementation was a positive experience, we are disappointed to read about your described experience with your specialist team. We hold our product and dedicated specialists to a high standard, and we'd like to learn more about your review. Please reach out to us at feedback@paycomonline.com, and a member of our team will be in touch. KF KIMBERLEY F. Systems Implementation Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Extremely Robust HR and Payroll Software!" July 7, 2021 5.0 Paycom representatives take the time to work with us on an individual basis to not only show us how to set up the features to our unique needs but they also performed training sessions with all of our staff. Pros The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department. Cons The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) We switched in order to gain more features and to combine our human resources and payroll functions. Review Source Response from Paycom July 8, 2021 Thank you for the 5-star review! We're glad you are enjoying our customer service, and we're happy our software has helped streamline your payroll process. Feel free to share any enhancements you'd like to see with our team at feedback@paycomonline.com. YG Yasmine G. Executive Management Analyst Package/Freight Delivery Used the software for: 2+ years ### "Allows for easier and simpler processes and efficiencies" July 21, 2020 5.0 Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things. Pros Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments Cons We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations. Review Source Response from Paycom July 29, 2020 Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes MP Michael P. Sr. Payroll Manager Executive Office Used the software for: 2+ years ### "Paycom - Review" January 30, 2024 5.0 Very good overall experience with Paycom. Pros User friendliness and communication with HR module Cons There is no Pre-Note options for direct deposit checks Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Not user friendly, had trouble running reports, very high price. It was called Ultipro at the time Review Source Response from Paycom February 6, 2024 Thank you for your feedback and review, Michael! We're happy to hear Paycom has been easy to use and simplifies HR tasks for your organization! We appreciate your advocacy and partnership. Meredith L. Director of People and Culture Security and Investigations Used the software for: 2+ years ### "Customer Service Needs Improvement" February 18, 2020 4.0 Paycom's field customer service could use improvement. When we first joined with Paycom, our account manager was responsive and available when we needed something until we pushed back on additional charges for an item. From then on, I never heard from her. Many months later, I spoke with someone at the corporate office about an add on product and was introduced to our new account manager. Things were going great until we pushed back on a module because we didn't see the value. The account manager then become unresponsive. Finally, her manager reached out and he also would take many days to respond. In my experience, when things aren't positive or a hard conversation needs to happen, the field employees go silent. Pros I think that the process for setting up and running payroll is easy and user friendly. I have never had any issues with getting payroll processed. Cons You need to pay for everything in the system. For example, I would like to have reports pushed daily to a manager to review hours worked and I would need to pay extra for that. Instead, I have to manually run the report daily. We already pay a lot for this system and I don't think that I should need to pay more! Review Source Response from Paycom March 6, 2020 Meredith, we were able to share this information with our team! We hope we have been able to provide clarity and solutions to improve your experience. Please continue to let us know how we can best support you and your organization. Thank you for choosing Paycom! FM Fernanda M. HR Specialist Think Tanks Used the software for: 2+ years ### "Good days are over" August 27, 2021 4.0 Pros I like that all information is housed in the individual profile. Cons Customer services have gone downhill. My company had 3 account reps in 2 months. They are always late, unresponsive, unprepared, and when you think a higher-up manager will help fix the problem, it gets worse. Reason for choosing Paycom Because of the customer service, there was a huge promise on that front. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Because of the customer service Review Source Response from Paycom September 1, 2021 Our support teams are dedicated to providing world-class service to each client and we understand your specialist is actively working alongside you and your team to ensure your concerns are being addressed. If we can be of any additional assistance, please reach out to us at feedback@paycomonline.com. PM Phillip M. CFO Consumer Services Used the software for: 2+ years ### "Prospective customers beware of Paycom!" September 1, 2022 2.0 Business professionals, please beware of #paycom, an "online payroll and HR technology provider" based in Oklahoma City, OK. Our 800+ employee business has used them as a vendor for several years and their customer service has gotten progressively worse. Recently, based on their reported human error and lack of knowledge about key employment tax issues, they filed an unauthorized (and grossly inaccurate) payroll tax return that has created a huge mess for us with the IRS. The MANY hours required to resolve their error is on us. Based on the continued terrible customer service we receive, I reached out to their \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] nearly a month ago but they've not responded. If you're considering a provider in this area, look elsewhere! Pros I an unaware of anything regarding this software or customer service that I like. Cons What I like the least about this software and their customer service group is tax compliance. Review Source Response from Paycom September 13, 2022 Our team has diligently worked with your organization regarding your concerns. We recommend you continue conversations with your dedicated service team, as they can best assist you. If you have any additional questions, please reach out to us at feedback@paycomonline.com VR Verified Reviewer HR Manager Insurance Used the software for: 2+ years ### "Paycom is the One Stop Shop!" April 24, 2019 5.0 Our previous vendor was built off bolt on modules, not products they developed. This vendor didn't allow for online signing of new hire paperwork, didn't have a built in electronic I-9, had separate time and attendance and PTO tracking. It became a full time job just to keep up with their time and attendance and PTO tracking. When we were shopping for new HRIS software we knew we wanted one system and Paycom was the only one we found that was truly one system. Since bringing in Paycom we have moved into the digital age! With all the efficiencies we have found utilizing Paycom we have been able to save on overhead and have maintained an open headcount for the HR department. Not only is the software top notch but we love having top notch customer service as well! Not only do we have a dedicated payroll specialist that we can contact for day to day questions and assistance but we also have a Customer Relations Representative (CRR) that is available for onsite training and overview of the system to ensure we are getting the most of the system and fully utilizing the products we purchased! Pros Paycom is the one stop shop for HRIS systems. From posting job opportunities, tracking applicants through the interview process, onboarding, and the entire employee life cycle, Paycom has it all. Just when you think it can't get better they do a monthly release that makes you go "wow!". They are innovative and always looking for ways to make the HR professional's life easier! Cons One area of focus I would recommend would be more content development in their new LMS module. The module itself is really user friendly but having content is the toughest part of building an LMS. Having more pre-built content would help utilize the module quicker. Review Source Response from Paycom June 20, 2019 Thank you for the 5-star review! We're happy to partner with you to be your ?one-stop shop? payroll and HR technology solution. LB Lyneda B. Certified Medication Aide Hospital & Health Care Used the software for: 2+ years ### "Paycom for employees" July 27, 2021 4.0 Overall I like Paycom very well. It allows you to keep up with your times, PTO hours, print off paystubs, and request vacation days all from your phone. No more filling out paperwork and worrying about it getting lost. Everything can be done from the app on your phone. Pros It's easy to clock in and out for your shift. You can clock in and out straight from the app on your phone. No more waiting in line at the time clock, no codes to remember, no fingerprints, just a quick tap of your phone. Cons It can be difficult to make a correction on your in and out punches sometimes. You have to wait on approval for time corrections. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The company switched payroll management companies. Review Source Response from Paycom July 30, 2021 We appreciate you sharing how your organization has benefited from single-database solution and that it's helped streamline your HR processes! Thank you for the feedback and we encourage you to share any other enhancements with our team at feedback@paycomonline.com. YA Yara A. Human Resources Manager Real Estate Used the software for: 2+ years ### "Perfect for managing employee records and automating HR procedures." January 6, 2023 5.0 Paycom allowed us to perfectly control our databases, as the high-quality automation enabled us to keep the data updates continuous without interruption, and this led to the preparation of payrolls in the required time without any delay, and all other records are always ready upon request. Pros Paycom helps provide integrated solutions to build a comprehensive database of the organization's employees, and it also works to automate the implementation of operations, especially with regard to payroll, and also helps to find a variety of solutions that meet the requirements of the human resources department. I very much appreciate the intuitive interface of the dashboard, whether it is a web page or a mobile application, as it enables us to use all the tools and access all records and data with complete ease. Filtering and searching options within records are easy, as is reporting. Cons You can't hate Paycom, especially when you deal with their support team, as they are very responsive, and provide appropriate solutions with complete transparency. Review Source Response from Paycom January 10, 2023 We're thrilled to know that you're enjoying Paycom! We appreciate your advocacy and look forward to our continued partnership with Hogar Properties. Thank you for your review! SS Susie S. National Director of HR and Payroll Financial Services Used the software for: 2+ years ### "Outstanding Product and Support" November 6, 2019 5.0 The BEST Payroll, and HRIS system on the market hands down! Pros This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you! Cons There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon! Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Product was better, their customer service team was much more personable, and the product was the most innovative. The company was more financially sound. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP's Workforce was not an integrated system, but several individual products bolted onto their payroll software. Each product did not flow and work together. You were forced to enter the same information in each portion of the system. Their Tax filing services were terrible! Review Source Response from Paycom November 7, 2019 Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products. VR Verified Reviewer Owner Food & Beverages Used the software for: 2+ years ### "Paycom." February 16, 2023 3.0 Amazing experience. Pros \* Easy to use\* easy to understand\*its convenient Cons I havent encountered any problems as yet. So I'm happy with this service. Review Source Response from Paycom February 17, 2023 We're glad to see you find our software easy to use! We strive to create a 5-star experience and would like to learn how we can provide one for you. Please share your feedback with us at feedback@paycomonline.com. Orlando Q. Tec Informático Internet Used the software for: 6-12 months ### "Paycom" November 19, 2022 5.0 Excelente software siempre lo sugiero a amigos y conocidos. Pros El proceso de nómina se ha vuelto mucho más eficiente y en general, es una nómina mucho más fluida. También me encanta que tengamos un representante disponible cuando sea necesario. Si nuestro especialista no está disponible cuando llamo, se aseguran de transferirme a alguien que pueda ayudar. Cons No hay nada en este momento que no me guste de Paycom porque todo me ha sido explicado muy bien. Me gustaría que todas las fechas importantes, como cumpleaños, fechas de contratación y números de seguro social estuvieran juntas. En este momento, debajo de fechas y recursos humanos, el número de seguro social no está en esa sección. Al completar la documentación adicional, creo que tendría más sentido tenerlos juntos. Tener estos números reales juntos facilitaría la experiencia. Review Source Response from Paycom November 25, 2022 We're glad you're enjoying Paycom and our dedicated service members who work hard to ensure our clients receive great care. Your experience is important to us, and we appreciate you taking the time to leave us your feedback. If you'd like to discuss in further detail, please reach out to us at feedback@paycomonline.com. VR Verified Reviewer COO Printing Used the software for: 1-2 years ### "Paycom staff don't know their own software to be able to address customer issues" February 9, 2024 1.0 Below average on a good day. Send 10 emails and no one can help or acts like they want to help. Pros Reports are pretty good and useful. But you have to train yourself. Cons Customer service is poor. Software is clunky and tons of stuff you don't need. Hope you never need to have an issue fixed. Not one person there knows anything other than to try and upsell you something you don't need. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Bought their sales pitch and regret now. Review Source Response from Paycom February 12, 2024 Client service is our top priority. We're disappointed to read your review as the experience you're describing does not align with Paycom's standard. Please reach out to our team at feedback@paycomonline.com so we can learn more about your experience. jD jeff D. Director of TL Projects Civic & Social Organization Used the software for: 2+ years ### "Paycom lacks basic functionality " January 11, 2022 1.0 It costs an enormous amount of time correcting the inefficiencies from a lack of programming. Pros I don't have a review for pros at this time Cons No methods to link schedule allocations to new punch requests New punch requests are approved on a separate page than the timesheet No real useful filters for the scheduling page Review Source Response from Paycom January 18, 2022 Hi Jeff, we encourage you to connect with your HR team regarding your punch requests as they control your Paycom setup and access. If you need additional assistance, please email us at feedback@paycomonline.com and a member of our team will reach out. Chad R. President & CEO Financial Services Used the software for: 2+ years ### "Paycom, my HR Department" September 27, 2018 5.0 None of the payroll companies I have used in the past even compare to Paycom. The dedicated specialist is very important to me and I can speak to them with any questions. With the other companies, my payroll account never seemed to be important or big enough with them and I was never able to get the help I needed. With that said, this made a situation where I had to figure everything out and make sure my filings were correct and on the correct forms. One thing I do not want to do is get messed up with payroll taxes. The other companies didn't seem to care if I was compliant and I never had a good relationship to rely on with their specialists. The costs associated with Paycom are also better than any of the above listed companies. Overall, Paycom is my HR Department and I am very satisfied. Pros The ease of use is the single best quality of this company. My payroll processing time has never been as effiecent or organized in my 18 years of having my business. I am on the site weekly and am very glad that I can process my payroll in a few minutes. I have w2 employee’s and 1099 contractors that I pay through my company. Having a tool that is easy saves me time and thus saves me money. The greatest asset that Paycom offers is their friendly and knowledgeable staff. I would be lost without my specialist. She is amazing. Once the payroll is complete, the reports are very easy to use and run so that I can keep track of all my expenses. Cons Based on my experience over the last 5 years of using Paycom, my specialist ensures that I have no cons associated with my service. She is great. Review Source Response from Paycom October 19, 2018 Chad, thank you so much for the detailed review. We're happy to be your valued partner. KS Kristin S. Event set up Events Services Used the software for: 2+ years ### "Paycom highly recommended" May 29, 2022 5.0 Paycom is the best it offers many features for your payroll for the company you work for. They also offer Human Resource services, and classes offered for the on how to use paycom. They store prior years W2's, hours and paystubs. Paycom is easyto comprehend and navigate on the site its the best payroll site I have ever used I highly recommend paycom to every business Pros What I like most about paycom was that they stored previous years of your payroll information like hours worked, W2's, and pay stubs. Cons There is nothing that I didnt like about paycom. Review Source Response from Paycom June 1, 2022 We're delighted to hear our software has made your information accessible in one place! We appreciate you sharing your experience, Kristin. Thank you for the 5-star review. VR Verified Reviewer Human Resources Specialist Internet Used the software for: 1-2 years ### "A powerful solution for our HR team" February 20, 2022 5.0 To accept or deny certain days or the full time card, I can quickly check how many hours my staff have worked. It was Paycom's mobile app that swayed our non-profit organization to switch to the service. Pros It's a pleasure to use the job application form and module. Having the ability to see who has applied and when, as well as immediately clicking on their CV and cover letter, is a huge convenience for me as a hiring manager. Easy and time-saving: this makes the procedure very straightforward. Time card administration is also fairly straightforward. Cons ADP, for example, offers a variety of discounts and "coupons" in conjunction with their service. I can save money on hotels, vehicle rentals, and dining out by taking advantage of various discounts and advantages. Review Source Response from Paycom February 22, 2022 Thank you for the 5-star review! We're thrilled our software has streamlined your HR initiatives. Please feel free to share any enhancements you would like to see with your dedicated specialist or with our team at feedback@paycomonline.com. GA Grant A. Owner Accounting Used the software for: 2+ years ### "A bit pricey and several fees but a solid product" July 8, 2022 4.0 Using Paycom is a pretty good experience overall. Other than being charged quite a lot in fees and charges and having to reach out to support with complex issues it is a pretty easy software to use and maintains payroll records quite well. Pros There are great reports that are already included by default Strong report customization options Useful payroll review functionality Cons Occasionally clunky and cumbersome customer support Quite expensive Several fees for basic tasks Review Source Response from Paycom July 11, 2022 An important part of our mission is to deliver the highest quality of HR and payroll processes to all Paycom users. For this reason, we are able to offer detailed, customizable reports and accurate payroll. We're satisfied to hear that you have found our product worthy of your time and resources, Grant. We appreciate your review! CF Caroline F. HR Director Hospitality Used the software for: 1-2 years ### "Good Software , Bad customer service" March 28, 2024 4.0 Pros The platform itself is very good and easy to navigate. I have worked with every platform out there and Paycom is one of the easiest to use. It's intelligent and compliant with ACA and taxes. The user side is also very easy to navigate for our employees Cons There is never anyone to help me when I need help. our representative would change all the time and were never available when I needed real help Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Competitive price and a very good sales pitch Review Source Response from Paycom April 2, 2024 We're happy to hear you're enjoying our product, Caroline! Paycom's goal is to provide excellent customer support and we'd like to help. Please contact us at feedback@paycomonline.com, and a team member will reach out. TB Tabitha B. Maintenance Health, Wellness and Fitness Used the software for: 1-2 years ### "Paycom is Great" November 29, 2023 5.0 I would definitely overall recommend Paycom. Pros Easy to use. Easy to understand even for beginners. You can look at every aspect of your timesheet and you can send changes even from home. Cons Location fails when clocking in or out a lot. I have to screenshot my time so i can fix it when i get home. Creates hassle. Review Source Response from Paycom November 30, 2023 Thank you for the 5-star review, Tabitha! We're thrilled to hear you find Paycom easy to use and convenient! Please feel free to share any additional feedback with us at feedback@paycomonline.com. VR Verified Reviewer Agent Marketing Lead Insurance Used the software for: 2+ years ### "Great Program to Use to Manage Team Hours and Time-Off Requests" September 22, 2020 4.0 Overall I think it's a very useful system. It is relatively easy to navigate as a manger and as a user. There is a lot of information available as an employee such as tax and benefit deductions, easy access to W2 forms and other tax information. Pros • Easy to monitor employees in and out punches and overall hours for the week. • Easily approve or deny time-off requests in bulk. Great calendar to use to monitor when employees have requested certain days off to avoid overlap. • New features allow managers to view, approve, or deny punch change requests that employees put in. It used to be an employee would have to email their manager to have a punch adjusted, now the employee can adjust it and it sends to the manager to approve. Saves a lot of time and error. • As an employee I can easily view all paystubs and see deductions. • As an employee I can easily download W2 statements for each year. Cons • Fixing in/out punches can be difficult. I don't know if it is a glitch, or user error, but when I try to add an in/out punch for a lunch break if an employee forgets to clock out, it sets it as an in/out punch for the day. I have had several daily timecards messed up because of this. Review Source Response from Paycom September 24, 2020 Thank you for the review! We are happy to hear you're enjoying our software. We also appreciate your feedback and will share it with our team. We would like the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com. Talk to a Capterra advisor for free and get results within 15 minutes.