# Page 17 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Paycom the right Human Resources solution for you? Explore 1173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1173) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 17 - Reviews of Paycom ## Showing most helpful reviews Showing 401-425 of 1173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Casey J. C. Senior Talent Development Specialist Non-Profit Organization Management Used the software for: 2+ years ### "User friendly - yet powerful." December 5, 2019 5.0 When my organization switched to Paycom, I was one of the first people to learn how to use the system as a staff trainer. The process was quick and painless, and I was able to use the user-friendly interface to provide knowledge transfer to a wide variety of staff. Personally, I find the interface enjoyable as I manage my own time and benefits. I use the desktop application, as well as the mobile interface - both being simple and easy. Pros I have used other payroll/HR/Benefits applications, and Paycom has been the most useful by far. As a middle management end-user, I have found that navigating through the employee and client portals to be simple and efficient, which is something that is quite helpful in our fast-paced environment. As a staff trainer, Paycom is also easy to teach to our front-line staff who have a wide variety of experience with the use of technology. Cons I really cannot say that there is anything major that I dislike about the software. A minor aggravation can occur when you login to the application (we do not use a SSO) from a new terminal, and you must answer security questions with perfect syntax, lest you be locked out temporarily. Review Source Response from Paycom December 9, 2019 Casey, thank you for the review! We are so glad that you are enjoying your Paycom experience! Please, feel free to share any additional feedback you may have with us at feedback@paycomonline.com. RG Riya G. IT Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Ease of use" April 22, 2024 5.0 Pros A very straightforward multifunctional software Cons The location settings are not the best. Review Source Response from Paycom April 26, 2024 Our company's mission is to simplify HR and payroll processes for all our users, and we're happy to hear that's been your experience. Thank you for the 5-star review, Riya! LH Logan H. Parent Coach Individual & Family Services Used the software for: 2+ years ### "Paycom puts Employees in Control of their Payroll Processes!" June 30, 2025 4.0 Pros I love how easy it is to adjust when a mistake is made during clocking in and out. Since I work on projects with different funding sources, I can easily code my time appropriately to be paid from the proper place. The Paycheck Preview/Approval process is also like nothing I have ever seen in another payroll program. It is nice to know what is exactly coming. Cons It is difficult to know when you are getting close to 40 hours and how to determine how much left to work to get as close to 40 as possible. Review Source Israel P. Language Educator Education Management Used the software for: I used a free trial ### "Paycom: the best way to store and manage important documents electronically." September 28, 2023 5.0 Good. Pros I liked how the website and mobile app are customized. Cons Maybe they can improve the interface and give more information about the benefits. Review Source Response from Paycom September 29, 2023 Thank you for the 5-star review and feedback, Israel! We're glad to hear you're enjoying our product! KH Kiyana H. Research analyst Research Used the software for: 1-2 years ### "Easy clock in clock out process" August 9, 2022 5.0 Pros I like the fact that I can punch in and out online without any problems. If my time is off because I forgot to clock out or whatever I can go in and adjust those problems. I also like how I can request time off right there on the app. Cons It was nothing I did not like about the software Review Source Response from Paycom August 12, 2022 Thank you for the 5-star review, Kiyana! We're glad to hear our software has made correcting hours and requesting time off easy and accessible. We appreciate you sharing your experience. MF MIRANDA F. Human Resources Transportation/Trucking/Railroad Used the software for: 2+ years ### "Paycom" June 18, 2020 5.0 My experience with them have been great. Their representative comes onsite once every few months to discuss any new updates they've made and check to see if we have any questions regarding the software. Pros Simplifies the hiring and onboarding process of employees from the moment an application is submitted all the way through their new hire orientation. Allows a manager to send out training, notifications regarding benefits etc. Has the ability to process background checks directly through the software which cost less than other background check companies. Cons Wish the candidate tracker and applicant tracker would communicate. You can turn an applicant to a candidate but you cannot turn a candidate to an applicant which makes it pointless to use the candidate tracker. Other than I have no complaints Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "My opinion using Paycom" February 8, 2022 4.0 Paycom seems to have myriad benefits that could keep various areas of HR covered smoothly. Provides an easy-to-use self-employment management gateway that helps workers manage their compensation and benefits online. Pros Paycom in one of the strongest financial programs I have used or monitored for visitors. It's also a great money and HR activity system. In turn, you can be clear enough to explore, if you know the procedures somehow. As a user, it is not difficult to log in to the application and application break. Cons I don't have many negatives to mention, the agile finances and clock scheduling that I have used to date have worked just fine. Review Source Response from Paycom February 11, 2022 Thank you for the review and feedback! We are happy to hear you're enjoying our software. We strive for a 5-star experience and would like to learn how we can provide one, feel free to reach out to us at feedback@paycomonline.com or your dedicated specialist. VR Verified Reviewer Director of IT Hospital & Health Care Used the software for: 6-12 months ### "Lot's of Features" October 22, 2019 4.0 Overall I would still recommend Paycom to most people. They are a one-stop solution and are release new features regularly. I just wish they would spend some more time perfecting their existing modules. Pros We bought most of the modules and it has improved some of our workflows. The biggest part is our staff actually uses the app which has helped us and removed some of the data updates, like phone changes or direct deposit changes from our managers and HR staff. It also has brought some of our previously separate software into one solution. Cons There are a variety of areas that even as the administrator I can't change or see. The modules are designed for normal business practices, however, for a lot of companies, there are often special cases and exceptions to rules. These can be difficult or impossible to do in the system. We have actually rewritten some policies to fit into what the software can do. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) I really like Kronos from an administrative perspective. However, their employee-facing side isn't as nice as Paycoms. Paycom has a few areas, such as scheduling that are more robust. Review Source Response from Paycom October 25, 2019 Thank you for your review and feedback! We will share it with our product team! GJ Gabriel J. Circ Supervisor Libraries Used the software for: 1-2 years ### "Highly Efficient Payroll Software" November 16, 2023 5.0 Pros Paycom is very user friendly and easy to use. It's easy to see how much leave you have and how much leave you'll accrue by a certain date. I like that it sends you reminders about missing punches, to edit a punch and approve payroll. It's very easy to set up direct deposit and to make changes. Cons Some of the reminder emails for managers are redundant. Review Source Response from Paycom November 17, 2023 We're glad to hear how Paycom has simplified your HR and payroll tasks, Gabriel! We appreciate your feedback, and thank you for the positive review! VR Verified Reviewer Office Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Payroll Provider " February 12, 2021 5.0 Everyone is very responsive and responds to you with in 24 hours, although I have honestly never had a response be that slow, they are always faster. There are reports for everything making is much easier for our business to do reporting. Pros Paycom is very user friendly, easy to navigate, and the customer service is excellent and very knowledgeable. Paycom wants you to use all there is in their system and continue to teach users how to get the most from the products. Cons Sometimes there are issues with staff clocking in for the day, but that is mostly due to internet issues. Reason for choosing Paycom Cheaper and our representative spent the time to really show us how it will benefit our business. Review Source Response from Paycom February 17, 2021 Thank you for the 5-star review! We're glad to see you have enjoying our software and reporting capabilities. Feel free to share any enhancements you would like to see with your dedicated specialist or with our team at feedback@paycomonline.com. TM Terra M. HR Manager Retail Used the software for: 2+ years ### "Love the customer support" September 16, 2020 4.0 Pros The fact that our "hire to fire" process is completely seamless in Paycom is a huge win. My dedicated specialist is there with me every step of the way from small questions to big issues. I can rest easy knowing that things will always be resolved timely. The interface is user friendly and Paycom is always making updates to make things even easier. Cons I don't think any aspect is necessarily difficult to use with Paycom, but there are a few company specific things that don't flow quite as smoothly in the software as I would like. One example is the PTO for my store employees does not show correctly. We have a very specific policy for them and Paycom can't quite accommodate so we have to train our employees on how to work around this issue. Review Source Response from Paycom September 23, 2020 Thank you for the review! We are happy to hear you are enjoying our system. We also appreciate your feedback and would like the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com. PH Pamala H. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Paycom Review" June 6, 2023 5.0 Great experience and helpful and polite customer service. Pros The ease of access and ability to change information in real time. Cons There is nothing that I do not like about this software. Review Source Response from Paycom June 15, 2023 Thank you for the 5-star review! It's great to hear you're enjoying the ease and accessibility our software provides. If you have any questions or additional feedback, please reach out to us at feedback@paycomonline.com. SS Sharon S. Associate Director of Summer Enrollment Education Management Used the software for: 1-2 years ### "Easy to use payroll /time clock system" July 23, 2023 5.0 Accurate time clocking and easy to manage vacation hours Pros Its easy to use and to track your vacation hours, complete forms, etc. From a user perspective its very user friendly Cons I don't have any concerns at this time. Review Source Response from Paycom July 27, 2023 Thanks for the 5-star review, Sharon! We are so glad you are finding Paycom user-friendly and easy to use! We're looking forward to continuing our partnership with your organization. BG Bri G. Human Resources Director Printing Used the software for: 2+ years ### "Once the kinks worked out, we've been happy" April 23, 2019 4.0 Our largest issue has been that Paycom's PTO accrual functioned ONLY according to the process of payroll, which our company's does not (we accrue first of the month, roll over EOY, and tracking/accrual has nothing to do with a pay date). This has hopefully been fixed with new functionality rolled out, but we're still in the process of converting. Pros Everything is all in one place, and for the most part does exactly what we need it to do. Paycom is my 4th HRIS implementation, and the on-site support throughout implementation has so far been unmatched. Reporting is relatively easy to figure out, and having a dedicated specialist has meant that anything else we needed has been given to us well. No implementation has been 100% smooth, and there will always be errors in setup and functionality you thought would be there but isn't, but overall it's been good. Cons As with any tech company, turnover is insane. Throughout our implementation and post-live support, we have been the 1st or MAYBE the 2nd client these representatives have had. This has meant we were sold products that didn't work as advertised, set up in the system incorrectly, or support has been novice. This has been largely due to unseasoned employees who don't entirely know all of the answers yet. This makes it hard to get things done right the first time. Review Source Response from Paycom April 29, 2019 Bri, we greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your comments. BT Bodessa T. CHWC Health, Wellness and Fitness Used the software for: 2+ years ### "Simple yet efficient " January 20, 2022 5.0 It’s been great with helping us manage time and PTO, Benefits enrollment, shift coverage and the biggest headache we we’re having managing required training. Pros The ease of use and the fact that it appears to be error proof on the user end. Cons No cons at this time but I will update my review if we experience any. Switched from [extendedReach](https://www.capterra.com/p/248416/extendedReach/) The system abilities were specific yet limited and required us to use multiple processes to accomplish some task. Review Source Response from Paycom January 21, 2022 Thank you for the 5-star review! We're thrilled to hear you find our software easy-to-use. If you have any additional feedback, please reach out to your dedicated specialist or our team at feedback@paycomonline.com. Jessie B. Fit Stylist Consumer Services Used the software for: Less than 6 months ### "Great experience. good for companies to use." April 10, 2019 4.0 I appreciated the presentation and the thoroughness that this software provides. i like the app and the payroll aspect of it. It is a great experience and worth consideration for your company. Pros I liked the presentation first off. They explained how to use the software thoroughly. There is an app which is a convenient benefit. The payroll tab is super helpful and you can see all your paystubs, print them out or view them as a pdf. When signing up for your account it was helpful that they list all the tasks you need to complete and lets you know your progress. I like the layout and the color scheme. Cons It was slightly hard to navigate how to edit clock in times. The need to enter login and password (which can be saved on your computer) then your SSN is excessive. when you want to login quickly this step holds you up as the computer doesn't remember it and constantly wants to update your password to the SSN. cons would be to update your time off or in times, i had to manually enter a reason or when the time needed to be changed. it was a bit inconvenient. with the new payroll system came new clock in computers. you had to can your card, punch clock in/in day then even clock out for break! it was paid but it was timed so there were long lines to clock in due to the length of clocking in time it takes, definitely longer than a swipe. I understand why that measure was put in place but its annoying due to the break times, you don't get a full break because you're waiting in line to clock back in on time. Review Source Response from Paycom April 16, 2019 Thank you for the review! We greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass your dedicated client support team your comments. MM MIRANDA M. Director of HR and Payroll Security and Investigations Used the software for: Less than 6 months ### "Best Payroll/HR" March 19, 2024 5.0 Pros the sudtomer service is absolutely amazing. We get responses back no longer than and hour. All our questions get answered, or the work through them with us to find the best solutions. Cons So far we have nothing that is a downside from switching over. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) We needed better costmer service and a platform that can handle all our needs as a company. Review Source Response from Paycom March 21, 2024 Miranda, we're thrilled to hear our team is providing you and your organization with top-tier client service! Thank you for your allowing us to serve your organization! VR Verified Reviewer Content Librarian Used the software for: 2+ years ### "Usable, but not user-friendly" July 17, 2018 3.0 Pros It tracks my time, allows me to access HR documents, shows what vacation/sick/holiday time I have both taken and accrued, and gets me paid. It gets the job done and is, for the most part, usable for me without too many missteps. Cons The interface could use an upgrade, and in fact the new updates are a little worse, adding to the number of clicks I need to navigate through in order to get to the page I want. I am technically an hourly employee and add my hours at the end of each day - however, I work on a lot of different projects, and adding each project I worked on, individually, one project at a time, often takes up to 15 minutes of my day! Adding hours this way is extremely clunky and it's also easy for me to get it "wrong" by missing the date or notes field and then having to re-do my timesheet. Review Source Response from Paycom July 27, 2018 We appreciate your feedback and will share it with our product team. Our goal is to provide both our clients and employees a true 5-star experience. Please feel free to also share your feedback through your company's Paycom specialist. MS Morgan S. HR Manager Insurance Used the software for: 1-2 years ### "System still needs a ton of design upgrades to match competitor's offerings/meet business needs." December 5, 2017 2.0 Pros ESS Dashboard/Tiles and notification menu. Ability to send automated "no thank you letters" to rejected interview candidates Test sample paychecks Total comp letters Dynamic Benefits / Open Enrollment Process Cons No historical reporting No option for change reports to pull one or two field items and does not show effective dates System glitches in LMS (when importing external content) - Dashboard does not reflect "percentage complete"; issues with completed courses showing as still needing to be complete despite confirmation Phantom period in Time Off Module Position Management/Org chart has to be manually changed. Position seats are not updated when a PAF is submitted. Applicant Tracking Module is confusing (too many dashboards and the dashboards do not populate the correct data) Can't hide unfilled/unused custom fields Performance Review Module not very dynamic/customizable Survey function not very dynamic/customizable (no logic) No Job Description function/Module 401k changes wont feed to our external vendor Too many individual steps to accomplish one task (i.e. build a check list) In general, the system is not as user friendly / customizable / dynamic as it was sold to us as. Review Source Response from Paycom December 13, 2017 Morgan, our team would like to connect with you regarding your feedback. Paycom is committed to being a valuable partner and we want to make sure you are receiving the maximum benefit out of the system. Based on the items listed in your feedback, we believe we can help alleviate some of the challenges you may be having. We¿re always adding additional functionality to the Paycom solution and we want to verify you are receiving those updates. We will have a member of our team reach out to you and you can always reach out to your Paycom specialist at any time. Thank you for giving us the opportunity to assist you. CI Clarice I. Development and Marketing Non-Profit Organization Management Used the software for: 1-2 years ### "Paycom is the Best" November 17, 2020 5.0 We are able to track our employees time sheets and make sure everyone is working on time for the proper amount of hours Pros Using Paycom makes signing in and out of work super easy It has a mobile platform so can be done from your phone Able to request days off and sick days as well as manage how many days you have off Can easily access tax forms when necessary Cons If you forget to sign in/out or sign out too early then you cannot fix it yourself you have to add a request and sometimes it is a little cumbersome. Overall however it solves all problems of managing employees time. Review Source Response from Paycom November 18, 2020 Thank you for the review and feedback! We're happy to hear you're enjoying the easy navigation through the app. Feel free to share any enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com. JD Jennifer D. President Marketing and Advertising Used the software for: 6-12 months ### "PAYCOM? We now call in Paycon " March 24, 2022 2.0 Paid several hundred dollars to implement this software. They didn't pay my taxes timely as stated causing fees and now they are refusing to pay the penalties. Each quarter I get hundreds of dollars in "fees" for taking too long to process payroll (i get 2 day)Every payroll I have to call because something doesn't work and it is over an hour to get it right. It is a huge time suck. Any problems with fees, good luck it is March and I have been waiting for answers since December. Pros They are very nice in the beginning Cons A whole lot of things but mainly that they nickle and dime you to death. Implementation was supposed to be seamless. I have 7 employees excluding owners and it has been a nightmare Reason for choosing Paycom Seemed like a large legit company Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) I was told my life would be easier Review Source Response from Paycom March 28, 2022 Hi, Jennifer. We work hard to be every business's partner of choice for their HR needs and would like to know more about your experience. We'd like to further look into your feedback and would appreciate it if you'd reach out to us at feedback@paycomonline.com so we can discuss resolutions. César C. Computer engineer Computer Hardware Used the software for: 1-2 years ### "A great business manager" May 26, 2022 4.0 My experience with Paycom, and the experience of all my colleagues and friends who use Paycom, are excellent. It's great to have all my work sections in one place, it saves a lot of time, works, and stress. The mobile platform works very well so you can always monitor work notifications. Overall very happy with the platform, 10/10. Pros Paycom is the ideal tool to manage money and human resources in a company, it is a platform that has many options to manage the entire employee payroll, from the platform you can manage the salary, performance, dismissal, and incorporation of workers. The interface is very good, it is understandable and intuitive, in addition, the communication tools between the boss and the worker are very well implemented. Also from Paycom, you can manage the payroll and expenses that the company has within a certain time limit that we can customize. It is a platform that promotes a good atmosphere among employees because there are sections that serve as a forum where workers can interact very easily. In general, Paycom is an excellent platform, highly recommended for all those companies that need to get out of paper management and move to the virtual world. Cons Many processes or configurations can become very tedious, the interface lacks optimization in this regard. Review Source Response from Paycom May 27, 2022 Thank you for sharing your experience! We're thrilled that Paycom has helped you save time and reduce stress. Feel free to share any enhancements you'd like to see with our team at feedback@paycomonline.com. LS Leslie S. Controller Automotive Used the software for: Less than 6 months ### "Great transition" May 14, 2024 5.0 Pros Easy transition, plenty of training, and cut our payroll time in half. Cons It was a lot to take in, in the beginning. Review Source Response from Paycom May 15, 2024 We're happy to hear you've had a great transition with Paycom. Thank you for the 5-star review, Leslie! AC Adam C. Talent Recruiting Non-Profit Organization Management Used the software for: 6-12 months ### "Review" July 5, 2023 2.0 Negative Pros That everything is in one place. The customer service folks seem nice. Cons A lot of bells and whistles when things could just be an easy click. Also, the System is old to do all of these items but really falls short. Switched from [ApplicantStack](https://www.capterra.com/p/264567/ApplicantStack/) Apparently, it would put everything in one place. Review Source Response from Paycom July 6, 2023 We've read your review and would like the opportunity to better understand your feedback. We encourage you to send us an email at feedback@paycomonline.com, and a team member will contact you to discuss your experience. VR Verified Reviewer Vice President, Business Development Staffing and Recruiting Used the software for: 2+ years ### "Staffing company success" December 8, 2020 5.0 Our overall experience is very good in all areas that we use the system. Pros The ease of time/payroll management for our internal employees, contract employees and clients are primary benefits to our team. Annual benefits enrollment is a huge plus as well. Not only do we use Paycom as a client, but serve as a vendor to the company as well. I am happy to recommend their cutting edge technology to anyone. Cons I can't think of anything from my perspective. Review Source Response from Paycom December 9, 2020 Thank you for the 5-star review. We are thrilled you love our software! We also appreciate your feedback. Feel free to share any enhancements you would like to see with your dedicated specialist or with our team at feedback@paycomonline.com. Talk to a Capterra advisor for free and get results within 15 minutes.