# Page 17 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Paycom the right Human Resources solution for you? Explore 1281 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1281) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 11th, 2026 # Page 17 - Reviews of Paycom ## Showing most helpful reviews Showing 401-425 of 1281 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NB Natalie B. Admin Facilities Services Used the software for: 2+ years ### "STAY AWAY!! Lies, lies, lies: Potentially powerful product lacks support to resolve issues or run as promised" February 28, 2024 2.0 I have never experienced a worse, more unsatisfying service experience in my personal or professional life than I have with . If it was easier to switch away from Paycom, we would have been with a competitor once I realized that Paycom's business is selling lies. Paycom operates with no integrity. A review of our account would show thousands of written and verbal communications regarding an array of issues that spans nearly everything Paycom is supposed to do for us, but it's staff is either too busy or too unfamiliar with the Paycom software to fix most of the issues. Lack of movement on these issues has been communicated to varying levels of management on multiple arms of Paycom's hierarchy. Our issues started during implementation with a backend setup person who encouraged our company to break laws because he did not know how to properly calibrate settings to match legal guidelines. It seems like nothing he did was correct. Here we are 2 years later with many of the issues still unsettled and we as customers still voicing our concerns whenever we have time to follow up on the trail of unresponded to communications. Despite all this, Paycom has never offered credits for any of these issues nor solutions for many that are still outstanding. I am repulsed every time I see an ad for Paycom knowing that they are spending money to scam new, unsuspecting customers into signing on rather than using those funds to properly train staff. If Paycom's poor organizational design and policies weren't bad enough, they also seem to be hampered by inadequate infrastructure. Both winters that we have been with Paycom, they have not been able to to operate with full functionality because the staff (which they claimed was local) is unable to get to work due to the seasonal freezes and bad weather that has been increasingly frequent in Texas. During these times, it seems as if much of the staff works from home since they cannot make it to the office. In our case, our assigned representative did not have the ability to work from home and became unreachable during the crucial end of the year period when we needed assistance with tasks such as correcting W2s, setting up special funding arrangements to accommodate the holidays, and updating the many new minimum wages in all of our different jurisdictions. I feel for those who are personally impacted in these situations, but payroll is the type of function that you have to be able to depend on all of the time. This company is such a joke. Pros Bi-lingual (English / Spanish) Potential to be accommodating of most anything you need it to do in the payroll arena Cons Horrible customer service - is so customizable that representatives are unfamiliar with how their own software works or how changing one setting will impact other settings They sell it like your assigned representative will assist you with things, but in reality, it is hard to get a hold of your actual rep and when you do get a hold of someone, they usually just try to make you do everything yourself. It seems like they do this so that they can later say that the customer made the change and is responsible for any of the ramifications even if you did what you were told to do. Reason for choosing Paycom The sales person told us that was capable of doing this that it cannot do. We were lied to. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) The lies that our sales person fed us led us to believe that would be a superior product that would offer greater compliance. Review Source Response from Paycom March 4, 2024 Natalie, we’re disappointed to read your review. Paycom service teams are dedicated to providing outstanding product support, and we take all feedback seriously. The experience you describe does not match our service standards. We'd like to connect with you in order to resolve your concerns. Please email us at feedback@paycomonline.com, and a member of our team will be in touch. JL James L. HR Manager Automotive Used the software for: Less than 6 months ### "The smartest decision for a better HR" January 10, 2024 5.0 Pros The amount of information available to our employees now compared to our previous provider. It is like the curtain to their time and attendance, pay, and everything else was finally removed. Their customer service is top notch, and very responsive to any inquiry we have. Our integration of was smoothy then we originally thought, and our transition team made it so much easier. We are constantly at or above a 98% Direct Data Exchange rate, which has taken all the extra workload off the HR department. The features that are offered are far superior to what we had in the past, and we are finding out that Paycom integrates with almost all the benefits that we offer which help to reduce even more workload. The App, and website are super easy to use, and the multi-language feature is top notch. Cons There is nothing that we disliked about . Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom fit our needs and goals, and we will be able to grow and be better then we were before with Paycom. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) was a far superior product to Paychex Flex, and Paycom offered what we were looking for and more. Review Source Response from Paycom January 11, 2024 We're proud of our team for providing you with pleasant and helpful implementation assistance. We're also thrilled to hear how Paycom has helped you and your organization thrive! Thank you for your 5-star review and partnership, James! LM Lori M. Owner Mental Health Care Used the software for: Less than 6 months ### "Paycom delivers return on investment!" February 14, 2024 5.0 was like coming to trusted teammates who walk you through all the options you may want or need for you business and it's anticipated growth. I know I'll never have to switch again! Pros I really enjoyed working with the team. I can tell they want my business to succeed genuinely, and they work hard to support our needs and growth. Cons I really don't have any cons honestly. I have thought hard and can't think of any! Alternatives considered [OnPay](https://www.capterra.com/p/167109/OnPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom had the ability to keep up with my business and support our continued growth and needs I hadn't even thought about! Switched from [OnPay](https://www.capterra.com/p/167109/OnPay/) I needed a company who could keep up with the growth of my business. delivered! Review Source Response from Paycom February 15, 2024 Lori, client service is our top priority, so we're truly happy to know you're having a positive experience with Paycom! Thank you for letting us serve your organization and entrusting us with your payroll needs. We look forward to continued success in the future! eL erin L. VP, HR Hospital & Health Care Used the software for: 6-12 months ### "Happy Paycom User" February 14, 2024 5.0 Overall a great experience and am really happy we made the transition to last year. Pros The support we've received from the team has been incredible - from implementation through benefit enrollment and now day to day support, the team has always been reactive, pleasant and truly helpful. Cons Reporting. I would love to see more dynamic, easier to navigate reporting functions. I find the analytics dashboard is not as intuitive as I thought it would be and it's harder to pull data that I fill confident in (turnover is an example). Would love the ability to see executive dashboard reporting that is easy to use and manage. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing Paycom I liked the idea of having everything in one place, with one cost. I didn't want to worry about the add-ons to support the system we were trying to build (example: LMS). Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) The Paylocity system was not intuitive, we had very little control over the system and the support was terrible. Review Source Response from Paycom February 15, 2024 We're happy to know you're having such a great experience with our team and service, Erin! It's also great to hear how Paycom has positively impacted you and your organization. We appreciate your feedback and review. Thank you! PB Peggy B. VP Human Resources Wholesale Used the software for: 1-2 years ### "Never go to Paycom. " August 16, 2023 4.0 It is there way, only there way, no flexibility. They have a good product but hold you hostage. No customer service to help you. It is all about money with them. Billing had so many hidden fees it was not funny. Pros Good Product but all down hill from there. Cons The worst customer service a company could ever have. It gets even worse if you leave them. This company is only about money. Once your in they don't help you. Their billing is non-tranparent. They could not even explain why they charged what they did when you received a bill. We had a billing discrepency and when we asked them about it they emailed what it should be. We asked them to come in for a meeting and the bill was not $18,000 more than what they emailed. They could not explain it. Switched from [Netchex](https://www.capterra.com/p/162115/Netchex/) We had tripled in size and wanted more options. Review Source Response from Paycom August 18, 2023 We are happy to hear that our product has been easy to use. Your satisfaction is our priority and we appreciate your input to improve our services. We'd like to learn more about your feedback so we can properly address your concerns. Please reach out to us at feedback@paycomonline.com, and a team member will contact you. Brandon J. Pmo Food Production Used the software for: 1-2 years ### "The easy way to manage and view your paycheck and schedule" January 4, 2024 5.0 Pros The easy and hassle free way to view and manage my paycheck and work schedule at home or on the go Cons I didn't have any dislikes about this product. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Easier overall program and interface with managing my schedule Review Source Response from Paycom January 5, 2024 We're grateful you took the time to leave us a review, Brandon! It's great to hear Paycom made accessing your information so convenient! CF Craig F. Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use across an organization" December 7, 2023 5.0 I'm very happy with . Just signed up for my benefits a couple of days ago and it took 15 minutes. Updated my banking info, address, emergency contact and a number of other things. Even gave my employees a heads up that their personal time wasn't used and would disappear at the end of the year. Pros The GUI is very user-friendly. We're very happy with it across the board. Cons While it is very user friendly, sometimes it takes a few minutes to figure why it was done the was it was. Once I figure out how it's done, I understand why it was set up this way. Review Source Response from Paycom December 8, 2023 We're glad Paycom has been an easy tool for your organization. Thank you for taking the time to share your experience, Craig! SV Shamika V. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Go Through a Staffing Agency Instead!!" October 15, 2023 2.0 Pros It can be more affordable compared to other software programs. Cons Once you get sold on the product and pay your fees the "consultant" disappears, then you're left to figure out this dense accounting system on your own. For extra fees you can get assitance. The software is not user friendly. I would not recommend . During the paperwork processing after payment I heard from the consultant often and was told he would my direct contact for assistance. Once my paperwork was complete I was switched to another consultant without notice. This consultant was only worried about rushing me to add more services (very abrupt and callous). After declining to add more fees to my monthly payments I was stuck to figure everything out on my own; if I wanted to do that I could have purchased a software WITHOUT a monthly subscription! The reason why I paid Paycom is to have the processing and management of payroll! I didn't receive that. Reason for choosing Paycom It was more affordable Review Source Response from Paycom October 16, 2023 Shamika, client service is our top priority. We're disappointed to read your review as the experience you're describing does not align with Paycom's standard. Please reach out to our team at feedback@paycomonline.com so we can learn more about your experience. Katrina V. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Paycom improves by unifying the tasks of the HR team" September 11, 2023 4.0 Because with , we are able to maintain HR compliance in today's complex business environment. We trust them with some of our most sensitive employee data because of the way their platform has evolved and progressed over time. Pros Paystubs, upcoming payments, and requests for accrued vacation time are all easily accessible. This is also used on a daily basis for employee time tracking and the administration of company records relating to salary and benefits. Cons The app's interface can be confusing to new users who haven't watched a tutorial video. Clocking in only works when we are directly linked to the firm's wifi, which is annoying, but may have been intentional on the part of the organization. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) As a result, HR won't have to spend time answering our pay-related emails or chasing down our time-off requests or benefits paperwork. Review Source Response from Paycom September 12, 2023 Katrina, it's great to hear Paycom has positively impacted you and your organization's payroll process! Thank you for the 5-star review, and for entrusting us with your HR needs. MM Mary M. Human Resource Specialist Education Management Used the software for: 2+ years ### "Pricey but worth it" December 21, 2023 5.0 Our dedicated specialist were great. \[sensitive content hidden\] were amazing with our implementation and we feel more confident navigating . Pros The new feature Beti is great and puts more accountability on employees to make sure their timecard/hours are correct and in making sure they submit their timecards in on time as well. Cons The annual cost is what I like least about this system. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Our dedicated specialist were hard to get a hold of. Review Source Response from Paycom December 22, 2023 We're thrilled to hear about your Paycom experience, Mary! It's especially great to hear how our team and product have served your organization. Thank you for your partnership and advocacy! RH Rachel H. HRBP Retail Used the software for: 1-2 years ### "Good product" July 15, 2024 4.0 Pros Once I got the reporting figured out, they had a nice format. Cons I felt the customer service was lacking. Review Source Response from Paycom July 18, 2024 Rachel, thank you for leaving us a positive review! We appreciate your advocacy and partnership! JA Jessie A. Associate Director of People Operations Non-Profit Organization Management Used the software for: 2+ years ### "Great at first" February 5, 2024 4.0 Pros I loved how i could call their customer service line and get an agent within 1-2 minutes. I used to have to wait 40+ minutes with ADP. Cons They do not keep us compliant. When we need a new earning/deduction set up they ask us to fill out paperwork regarding how it should be taxed. I am not a tax expert and do not have that information. I hoped i could tell what i want and they would be able to set that up for us, but this is not the case. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Review Source Response from Paycom February 8, 2024 We hold our product and service to a high standard, and we'd like to learn more about your review, Jessie. Please reach out to us at feedback@paycomonline.com, and a member of our team will be in touch. DM Debralynn M. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Review of the newly implemented Paycom system" May 13, 2024 5.0 From sales, to purchase to implementation and go live it remains a great experience. Pros The reporting package is above and beyond. The tracking feature has enhanced our reports exponentially. Cons The multiple authentications to log in and repeat phone calls. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Cost, reporting, implementation and training Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Poor customer service, inefficient reporting, high costs Review Source Response from Paycom May 14, 2024 We're thrilled to hear your Paycom experience has been great from start to going live. We appreciate your partnership and thank you for the 5-star review! Alberto L. Marketing Project Coordinator Real Estate Used the software for: 2+ years ### "Paycom handles forms excellently" May 23, 2023 5.0 was the payroll service we used. They are trained to complete all the forms, calculations and procedures and do it correctly. The difficulty of the operation lies in taking on the heavy lifting of processing our salary so that I can focus on building my company. We transferred from ADP to Paycom and the decision was absolutely the right one. I wanted to be treated like I was local and not like I was a number or an abstract entity. Paycom fits the needs of a small business and meets the needs of a small business, thus meeting my requirements. Over three years of experience with Paycom has been rewarding for all involved. We have an excellent relationship and I feel that Paycom respects my employees' time, is efficient and professional at every opportunity. Paycom takes care of calculating, paying and filing payroll taxes, wages and computations, and does it successfully the first time. Pros I researched the qualities of ease of use, cost and being a proven provider, plus I have to tell you that delivers on all fronts for my small business. Payroll runs in just a few minutes and if anything goes wrong, my representative communicates quickly and efficiently to prevent anything from intercepting our employees' payroll accurately and on time. Paycom is a security and law focused kind of company, knowing this makes me feel comfortable that security is a priority, just like for our restaurant, it's important to them. Cons My rep discussed the readability of the reports with me at the beginning of 2017 and immediately my concerns were addressed and resolved. If you give good reviews, they fix the problem right away. Review Source Response from Paycom May 24, 2023 Hi, Alberto. We appreciate your advocacy! It's great to know that our customizable software fits the needs of your small business. If you have any more feedback, please share it with us at feedback@paycomonline.com. Michelle C. Assistant Manager Consumer Services Used the software for: 2+ years ### "Great app for small businesses for payroll " December 19, 2023 5.0 I never really had many issues. Occasional technical difficulties but that’s with any app. But I did like that there was a one stop place for staff to go though learning materials. And payroll was simple. Pros Navigation was user friendly and training staff was never an issue. Cons Could have been more time clock features to simplify or have shortcuts to fixing tinder clock errors (copy and paste etc). We do not use anymore so I do not know how the most recent version is. I believe it was more costly for the business and why they decided to switch to another source. Review Source Response from Paycom December 21, 2023 We're glad to hear you found our product to be user-friendly, Michelle! Thank you for your feedback and for sharing your experience with Paycom! NZ Nick Z. Controller Recreational Facilities and Services Used the software for: Less than 6 months ### "Easy to use and great features" January 12, 2024 5.0 The implementation process was not that bad. The implementation team that we had were very knowledgeable and easy to work with. They answered all our questions and were very hands on with the whole process. The system itself is also fairly easy to use once you figure out where everything is. There is a lot the system can do with a lot of nice features; it just depends on what you want to utilize. Pros We like that we are able to do all the onboarding within the system, so we no longer need to enter the information manually, saves a lot of time. We also like that the employees can put there missed punches and vacation requests right into the system. Cons The vacation accrual policy was a bit tricky to set up the way we wanted it. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom We liked the BETI feature that offers allowing the employees to view and approve their checks before we actually finalize the payroll allowing us to make any corrections before its completed. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) had more features that we were looking for such as the self-onboarding. Review Source Response from Paycom January 15, 2024 Nick, we're happy to hear how Paycom has streamlined HR and payroll processes for you and your organization! It's also great to know your implementation team was knowledgeable and attentive. We appreciate your review, and thank you for allowing us to serve your organization! KW Kenneth W. Scheduling department manager Renewables & Environment Used the software for: 1-2 years ### "Wonderful Program. Amazing features" December 20, 2022 5.0 My overall experience with is incredibly positive. It is simple, but not oversimplified. I love Paycom. Pros My Favorite feature of the program is the ease of use. This is accurate in both the mobile app as well as the desktop program. It makes it easy for myself and all of my agents to use the software. Cons There is not one feature that I think needs to be changed with . It works wonderfully for what I need. Reason for choosing Paycom was chosen over going back to ADP, due mainly to the ease of use, and other features that Paycom utilizes. Review Source Response from Paycom January 4, 2023 It's great to know our product has been an easy-to-use and accurate way to eliminate outdated HR and payroll processes. We appreciate your partnership! Bernadette C. LNP Coordinator Telecommunications Used the software for: 2+ years ### "Paycom - Employee Self Service" June 3, 2023 5.0 It is relevant for my work. I work remotely so I need to make sure my Manager can monitor that I work during my schedule. Pros is easy to navigate, it is user friendly. It is complete with the time management for your time clock, for your time-off requests, the contact information of HR, company information and payroll. Cons The punches, can have double or no punch at all. You will need to review whenever you log in to make sure your punch is in records. This happen sometimes. Review Source Response from Paycom June 6, 2023 Thank you for the review, Bernadette! It's great to hear about your positive experience with our user-friendly HR software. We encourage you to share any additional feedback with us at feedback@paycomonline.com. VR Verified Reviewer Human Resources Manager Non-Profit Organization Management Used the software for: 6-12 months ### "A HRIS System That WORKS!!!" November 2, 2020 5.0 In February of 2020, we were introduced to our Transitional Specialist and that was \[SENSITIVE CONTENT HIDDEN\]. WOW!! What an exceptional person and specialist \[SENSITIVE CONTENT HIDDEN\] is. From the first meeting/training to the last meeting/training, she was able to teach, explain and get back to us on questions quickly which was always above and beyond. \[SENSITIVE CONTENT HIDDEN\] was very clear on what she needed up front and was never hesitant to clarify things that were not clear to her. The one thing that stood out was the system that we had was not user friendly when it came to pulling certain information out to send to but that did not stop her from making it happen. Her work ethic was always professional and positive. Trainings were easy because she always took time to explain why each step was important as opposed to just click here and move on. Her note taking while training was happening impressed us because she never started a new training session each week without handling last week’s questions. She always had the items fixed or had the questions answered. \[SENSITIVE CONTENT HIDDEN\] is incredible not only on the trainings but she always gets back to our emails in a timely manner every time!! Turnaround time and getting straight answers from \[SENSITIVE CONTENT HIDDEN\] was so refreshing since our old system did not offer that. We are confident that the Paycom team all follow this policy. Paycom is a phenomenal HRIS system! Pros In every aspect from payroll to recruiting to onboarding understands the importance of people's time. Paycom functions are quick and easy to use. The approval process from department to employee is simple and easy. The phone app is quick and employees do not have to spend time looking for what they need, everything is laid out in a clear manner. Applicant tracking is easy from start to finish. Our company also has the expenses part and for our team it is really easy to work from their phone and then submit. Payco definitely has many different components but each one is easy to use. This is a great investment because it is all at your fingertips. The last part is you don't have to get all the components at once you can customize the system to work for what is right for your company. Cons So far I do not have any cons. I am impressed with how the company runs. Review Source Response from Paycom November 3, 2020 We're thrilled our software has helped streamline your HR initiatives! Thank you for the 5-star review! VR Verified Reviewer Director Consumer Services Used the software for: 2+ years ### "Paycom pays off in the long run!" March 22, 2022 5.0 Pros \-Employee Management -Benefit Management -Time Cards -Sick/Vacation tracking Cons The customer service left a little bit to be desired. I would wait on hold for long amounts of time and sometimes the issue would take longer than needed to be resolved. Review Source Response from Paycom March 25, 2022 Thank you for the 5-star review! It's great to hear you're enjoying our software. We'd like to hear more about your feedback and hope you would connect with us at feedback@paycomonline.com. CS Corey S. General Manager Hospitality Used the software for: 2+ years ### "Everything you need, and probably then some." July 16, 2022 5.0 is a very useful tool, both as a manager and as an employee. It's functionality often exceeds the ability of the user. It is the most comprehensive program I've ever used to manage Payroll & execute Human Resources tasks. Pros is a comprehensive tool that allows you to easily track & manage payroll expense, the most controllable expense in our line of work. From clocking in & out, to procuring their own tax documents, the entire process can be done by an employee with a mobile phone using their app. However, this may create more work for those who manage employees that aren't so "tech savvy". Cons "Two Factor Authentication" is child's play compared to what makes you go through. Trying to remember arbitrary payroll codes and dealing with constantly expiring passwords & security questions lead to team members constantly asking management how to login to their own Paycom. In addition, due to it's exceptional functionality, the reporting system can often be overwhelming and slightly confusing. It may take several attempts to fine tune the report you're trying to produce, but at least once you've figured it out, you can then save that template for future use. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP didn't have anywhere near the same functionality. Review Source Response from Paycom July 18, 2022 Thank you for the 5-star review, Corey! We're happy to hear our comprehensive software is helping your organization easily track and manage payroll. We're open to feedback and hope you will share your thoughts further with us at feedback@paycomonline.com. TM Terri M. Marketing Coordinator Real Estate Used the software for: 2+ years ### "Paycom is Simplicity " August 14, 2023 5.0 Overall has been easy to use and exactly what we needed to get our Payroll & HR started. Its great for small businesses. Pros is a user friendly, quick set up platform to process payroll, employee management & time tracking. Cons The initial set up help was great, but once you get going, finding help can be frustrating. You are passed from one person to the next instead of someone who knows your account. I think your onboarder should also be your go to for more than the first few weeks. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Paycom Price and Ability to get a payroll processed almost immediately. Review Source Response from Paycom August 18, 2023 We are happy to hear that our product has been easy to use. Your satisfaction is our priority and we appreciate your input to improve our services. We'd like to learn more about your feedback so we can properly address your concerns. Please reach out to us at feedback@paycomonline.com, and a team member will contact you. Cyndi L. HR Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Don't waste your valuable time with this product" July 31, 2020 1.0 does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system. Pros The time keeping modal was the easiest to use, however it still isn't super intuitive. Cons In 2020, with so many other INCREDIBLY user friendly options, is in the land of antiquated systems that are not intuitive or user friendly. \* They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system. \*System is incredibly complex and difficult to learn. Not intuitive at all. \* Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it. \*Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it. \*Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Initially because of the service that was promised. That didn't pan out to be the reality of what was delivered, but the initial sales team was incredibly nice. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex is antiquated and their service is horrible. Review Source Response from Paycom August 6, 2020 We're sorry you were unhappy with your Paycom experience. After researching further, we were able to determine our team worked closely with you to confirm the system was set up properly and because of our due diligence, we discovered there were issues with your internal data from your previous provider. Each question you posed to our team appears to have been promptly responded to with a helpful hand and with additional training materials. Based on our large volume of positive reviews, we are confident in the service our team provides and the ease-of-use of our software. However, we are always striving to get better. Each client's experience is important to us, and we will be sure to note your feedback. Josue H. Senior Digital Marketing Manager Industrial Automation Used the software for: 1-2 years ### "Paycom optimizes human resources in one place" October 5, 2023 4.0 It stands out for its single system perspective, which offers an all-in-one solution that manages the entire lifecycle of workers. This approach has proven to be very effective and helps to avoid inconsistencies. Its usability, reporting capabilities and self-service access has taken the pressure off the human resources department. It offers a highly reliable program to manage payroll, which is highly customizable. With this we can handle complex scenarios regarding salaries, deductions and benefits with ease. Pros Its interface is simple to use, which helps both the administrator and the worker. The system is natural and guides the user through different phases. It offers only a single program that makes it possible to manage the entire employee life cycle, from hiring to retirement. This really supports the end of the need for multiple systems, which can generate inconsistencies and errors in the information. This is the most admirable feature that I have personally appreciated because it reduces the amount of work we have. It lets employees manage how they enroll their names in personal information benefits, as well as attendance and time. This decreases personnel resources and also empowers workers. Cons The mobile version does not offer the same capabilities as the desktop version. It costs more money compared to other methods of personnel management and resource management. Very little customization is offered, especially in the area of reporting. The transformation to a new method is likely to be a drawback, I have experienced difficulties during the implementation stage, consisting of difficulties with data transmission. Review Source Response from Paycom October 10, 2023 We are happy to hear that our software is making payroll simpler and more efficient. Thank you for the positive review, Josue! TO Trina O. Payroll Specialist Hospital & Health Care Used the software for: 2+ years ### "Paycom" November 3, 2022 4.0 Pros Hourly employees can update their timecard through a punch change request option. This puts total responsibility back onto the employee for corrections rather than relying on supervisors to update. Supervisors only need to approve the request rather than complete the change. Cons Monthly changes to software sometimes create more work than reduce it. talks about "Best Practices" and "Efficiency" but then makes changes that reduces efficiency. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Pricing Review Source Response from Paycom November 11, 2022 We're glad that Paycom has served your organization while you and your team dedicate your time to serving the community. We appreciate your honest feedback, and we'll share it with our team. Thank you for taking the time to leave us a review, Trina! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.