# Page 18 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Paycom the right Human Resources solution for you? Explore 1173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1173) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 18 - Reviews of Paycom ## Showing most helpful reviews Showing 426-450 of 1173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Rajesh R. Analyst Computer Software Used the software for: 6-12 months ### "Great product value for money" February 4, 2022 4.0 It's a great product, worth it. Pros It provides wide range of features or modules. Good UI. Cons Performance should be improved, It's taking a bit time to store but it's fine. Switched from [TrackSmart Attendance](https://www.capterra.com/p/120374/TrackSmart-Attendance/) It was bit costly. Review Source Response from Paycom February 9, 2022 Thank you for the review, Rajesh! It's great to hear you're enjoying our software. We are interested in learning more about your feedback. Please reach out to our team at feedback@paycomonline.com. AS Andy S. EHS Manager Building Materials Used the software for: 2+ years ### "Paycom is a great tool for your employees" February 8, 2022 5.0 Love this tool and would highly recommend to others! Pros East to use and manage. Simple for employees to do most everything they need through the app! Cons Nothing I dislike about Paycom - too much to love! Review Source Response from Paycom February 11, 2022 Andy, thank you for the 5-star review! We're thrilled to hear you're loving our software and you find it easy to use. AD Armaan D. Vice President & COO Restaurants Used the software for: 1-2 years ### "Paycom is Incredible and has the best support team!" May 1, 2020 5.0 Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition. Pros There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members. Cons There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Our sales rep \[SENSITIVE CONTENT HIDDEN\], and her team were the best to work with and very knowledgeable about all of the products and features. We felt that was the best decision as this has turned into a great partnership where not only are we using what Paycom has to offer, but we are also able to provide our own suggestions which are coming to fruition for the whole company and this two way communication has been phenomenal. Review Source Response from Paycom May 5, 2020 Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team. Vera B. Used the software for: 2+ years ### "Excellent Product, Excellent Service" March 30, 2018 4.0 As stated previously, toggling between my 4 companies saves me a lot of time. We also have a lot of employees that work out on the field and having a mobile app for those employees has been a big help. Pros Paycom is excellent. I work with 4 different companies and i am able to manage all four separate companies from the same log-in. It lets you toggle between companies which makes my time card editing and approving process go by so much faster! I also LOVE the customer service. I have a designated agent whom I can call directly if i have any issues and she is quick to help out in any way she can. Additionally, the W2s are sent to ou via fedex all ready to go. SO easy to deal with during tax season Cons My only gripe with paycom would be that we seem to consistently have an issue with a certain tax being taken from each employees check and paid forward to the state. In Oregon there is a Trimet tax and paycom seems to have a hard time getting that taken care of. However, through many calls with our agent, we were able to (hopefully) get this problem solved. Overall, a minor issue when I consider the many benefits of working with paycom. Review Source Response from Paycom April 3, 2018 Vera, thank you so much for the review and feedback. We'll be sure to share that with both our product and support team, who may reach out to you for additional information. Thank you for your partnership and please reach out to your Paycom specialist if you need anything. VR Verified Reviewer Senior Accounting Manager Human Resources Used the software for: 1-2 years ### "Loved as an admin" January 19, 2021 4.0 Overall, I liked Paycom, it helped us consolidate HRIS and Payroll into one platform and upload mass employee data rather than having to enter it by hand. Pros As an Admin in the background I loved the reporting capabilities! You can report on anything and everything and customize the report however you'd like. Cons The team did not find it fully user friendly. It would take a lot of clicks to find what they were looking for. Also, by moving to Paycom, it made our 401k process a lot more manual. Having to enter employee rate changes by hand and upload 401k deductions by hand as well. Reason for choosing Paycom The reporting features were better by far Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Looking to combine HRIS and Payroll into one platform Review Source Response from Paycom January 22, 2021 We're glad to see you have enjoyed our software and customized reporting capabilities! We're interested in learning more about your feedback and how we can earn a 5-star rating from you. Feel free to reach out to us at feedback@paycomonline.com. AS Andy S. EHS Manager Building Materials Used the software for: 2+ years ### "Fantastic Tool for Employers and for their Employees" August 15, 2022 5.0 Love this software! so easy to use and track everything for employers and employees! I wish we had this at my current job! Pros Intuitive software that is simple to use on both a desktop computer and mobile device as well. Great for tracking hours worked, requesting and scheduling PTO, check stub management, and so much more! Easy to schedule learning activities for employees and for tracking completion. Cons In the 2.5 years of using this software at a former employer, there was not a single complaint about anything! Review Source Response from Paycom August 19, 2022 We enjoy hearing about all the ways Paycom has impacted your company and helped you streamline some of those more tedious HR tasks. We hope this has cleared up some time in your schedule to do more of what you enjoy. We are so thankful for our amazing clients, and we can't wait to continue working with you in the future. Thank you for leaving us a review! Seth H. Marketing and Communications Specialist Insurance Used the software for: 2+ years ### "Great HR Tool" June 4, 2021 5.0 Overall a good experience with the tool Pros ease of use on mobile phones as well as desktop usage Cons Felt like there was constant micro-management by the company through the tool Review Source Response from Paycom June 7, 2021 We appreciate you sharing your experience, and we are glad to hear you enjoy our single-database solution. If you have any additional feedback, please reach out to us at feedback@paycomonline.com so we can learn more. SL Santiago L. Client Services Information Services Used the software for: Less than 6 months ### "Paycome makes it easy " September 26, 2022 5.0 Clocking in on mobile is so much faster. It's almost a reward not losing time authenticating on a computer. This is the best I've gotten in experiences with corporate apps. Pros What I like the most about this software is the ease of use. I can simply click it, launch it, unlock myself and then choose if I'm clocking in out for lunch/the day in mobile. The interface is super simple and shows you any notifications or anything that HR might have requested from you. Going on from there, you have all the same options as the web based version when you're using it mobile, including managing your time and submitting for time off/vacation. It has your benefits as a readily accessible, easy to get to tab and puts everything right at your finger tips. Cons Sometimes it does get stuck. You might have to sign in twice. But that really is it. Once before it double-punched but I was able to quickly fix it. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Changing companies, but if I would have had the option I much rather use this app. Review Source Response from Paycom October 4, 2022 Ease of use and effective simplicity are what make our product stand out for Paycom clients, and we're happy this has also been your case! Thank you for sharing your experience with us, Santiago! Christopher T. Human Resources Generalist Used the software for: 1-2 years ### "This is a great alternative to ADP! If you are looking for a new HRIS system, check it out." February 2, 2018 5.0 This has allowed us to simply our new hire onboarding dramatically. Additionally, it allows us to significantly cut down on the paperwork surrounding our employees as all forms can be electronically signed and saved in the system. Pros For the price, its a great alternative to the big box companies offering their HRIS platforms. Their payroll, benefits administration, documents facilitation, etc is excellent. This product is great if you are looking to pull your company out of the stone age as we have. We especially like the electronic new hire paperwork option. Cons Talent Management portal sometimes lacks the applicant flow over other ATS platforms. There are some quirks about the system (as all systems have it) where you can't delete duplicate profiles, limitations with dynamic access groups for managers, etc. But they are always improving. Review Source Response from Paycom February 14, 2018 Christopher, thank you for the review. We appreciate your feedback regarding the ATS and will share it with our product team. Please don't hesitate to reach out to your Paycom specialist if you have any other suggestions regarding features you would like to see. We appreciate your partnership and look forward to hearing from you. JG Jamie G. Executive Assistant Retail Used the software for: 2+ years ### "Ease of Accessing Employee Personnel Information" November 19, 2020 4.0 Overall it has been a very positive experience. Friendly staff and software is easy to access and use. Even when accessing the employee portal it has been fairly easy. Pros I mainly use this to access personnel information for meetings and to keep my \[SENSITIVE CONTENT HIDDEN\] informed. The program is easy to navigate, access information, and run reports for groups of employees. Cons At first it was confusing to figure out running reports without having to contact someone at paycom but the more you learn about the software the easier it is to figure things out on your own. Review Source Response from Paycom November 23, 2020 Thank you for the review and feedback! We're thrilled you find our software easy to navigate. Please share any enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com. AW Andi W. Billing Supervisor Medical Practice Used the software for: 2+ years ### "Quality product" March 29, 2023 4.0 Easy to use. Great for large or small companies. Pros The ease for our staff to use Paycom and make time corrections and PTO requests was so valuable! We worked hard to flesh out the learning tools and applicatn tracking, it was very customizable Cons Slow to make updates at times. Wish there was a texting feature built into applicant tracking and a better worklist. Review Source Response from Paycom March 30, 2023 We're glad Paycom has created a convenient way for your organization to manage its time, learning resources and applicant tracking. We appreciate your review and would like to learn more about your feedback. Please reach out to us at feedback@paycomonline.com. KB Kim B. Accounting & Payroll Administrator Plastics Used the software for: Less than 6 months ### "Perfectly Paycom" February 5, 2021 5.0 All of employees are benefiting from Paycom, we have heard lots of happy and excited comments. On the company side, it is saving time in all aspects. Pros I love that it allows employees the ability to access and change their profiles and be responsible for their timecards. They can always go back and look at previous pay stubs and not have to ask for copies from payroll. Cons I would like to see their excel reports look a little more friendly and eye appealing. Reason for choosing Paycom Product quality and price as well as ISO Certified. People and support were great. Review Source Response from Paycom February 9, 2021 Kim, thank you for sharing your experience! We're thrilled you're enjoying our software. VR Verified Reviewer IT Manager Government Administration Used the software for: 1-2 years ### "Paycom makes payroll, time and attendance a snap" November 30, 2023 5.0 Pros The ability to use the mobile app as both an employee and manager is fantastic! Cons Timecard entry isn't as quick as our previous system. Review Source Response from Paycom December 5, 2023 Thank you for the 5-star review! It's great to hear you find our software seamless and helpful! Janice O. Marketing Administrative Assistant Construction Used the software for: 6-12 months ### "It gets the job done, but could use improvement" September 26, 2022 3.0 It gets the job done, however, it would not be my first choice. Pros This software makes it easy for our team to clock in and out whether they are in office, or out on the field. Cons This program works pretty well overall for what we use it for. We have had some issues with our field employees as they are out on different projects and it is sometimes tedious to track which projects the hours should be assigned to, however, our team has figured out a way around that. It also does not allow for vacation time to be taken in less than 8 hour increments. Review Source Response from Paycom October 4, 2022 We're glad our product has made clocking in and out an easier process for your organization. We'd like to learn more about your feedback to resolve any concerns you have. Contact us at feedback@paycomonline.com, and a member of our team will be in touch. Sean M. H. CEO Consumer Services Used the software for: 2+ years ### "Paycom Full Featured Solution" December 10, 2020 5.0 New Leaf wanted to get a better payroll processing solution in place and Paycom delivers that in spades. The employee self service modules will make us more efficient over the long haul. Pros Paycom started out as a payroll processing system for New Leaf. Today we are launching the employee self service solutions that will give our agents control over their HR world at our company. The product is very easy to use and has features that cross over all areas of HR solutions. Cons The pricing seems on the high side but the solution does deliver on the promises that the sales people make for it. The pricing is complicated and they charge for every solution you launch. Review Source Response from Paycom December 11, 2020 We're glad to hear you find our software user friendly and it has helped streamline your HR tasks. We appreciate your feedback, and feel free to share any other enhancements with your dedicated specialists or with our team at feedback@paycomonline.com. DR Dejiana R. CEO Entertainment Used the software for: 1-2 years ### "Best app for payroll" September 21, 2023 5.0 Pros Keeps the time clock and automatically saves employees in and out times Cons it's too customizable for the user/employee Reason for choosing Paycom cheaper alternative and works way better Review Source Response from Paycom September 26, 2023 We're delighted to hear you're enjoying our software! Thank you for your positive review and for letting us serve your organization, Dejiana! RD Renan D. Account Manager Renewables & Environment Used the software for: 6-12 months ### "Best clock in/out app ever!" January 6, 2023 5.0 Pros I have worked with other companies and places that used some really sketchy and troublesome ways to clock in and out. Not paycom. I have not had a single problem with it. And that is not where it ends. You can use it to submit PAFs to give agents raises and change their positions. You can submit vacation requests and punch changes. It is fast and effective. Cons I don't believe I have major complaints. The menus on the mobile app could be better and more well designed, but it is nothing that really negatively impacted the usage of the platform. Review Source Response from Paycom January 10, 2023 It's rewarding to know that Paycom has increased visibility and ease of tracking your time. Our goal is to simplify the employee experience, and it's great to hear how this has positively impacted our clients' work lives. We appreciate your thoughtful feedback and welcome you to discuss in it further detail at feedback@paycomonline.com. Thank you for taking the time to leave us your review! JS Jenna S. Director of Human Resources Restaurants Used the software for: 2+ years ### "Best HRIS" November 14, 2019 5.0 Pros Paycom covers the entire employee life cycle. I can access the system anywhere and all of the employee's information is in one spot. The customer service at Paycom is the best I have ever worked with. The response time to emails, phone calls, etc is so fast and the team I work with is so friendly and helpful. Previous payroll companies we worked with had massive turnover and I knew I would have to explain myself multiple times before someone would be able to help me. Paycom's support team knows myself and my team as well as all of our specific information. I don't have to explain myself or what I'm trying to do in the system. They can usually fix the issue or help me right away. Before Paycom we switched payroll companies every year because we were so dissatisfied. We have now been with Paycom for 4 years and I can't even imagine leaving. Paycom has been able to grow with our company and support us during our growth. Cons Anything that hasn't worked for us in the system Paycom has been able to come up with a solution for us. We asked for approval tiers in expense management and Paycom is working on creating this for us right now. Review Source Response from Paycom November 15, 2019 Thank you for the 5-star review, Jenna! We are so glad that you are enjoying your Paycom experience! JB Jen B. Director of HR Hospital & Health Care Used the software for: Less than 6 months ### "Tribal review of Paycom" January 3, 2024 5.0 So far things have been great. Our implementation specialist \[sensitive content hidden\] is amazing. The implementation went very smoothly. I was very impressed! Pros Functionality - The system does so much! Things like the recruiting and onboarding tools, integrated background checks and I-9 forms and garnishment administration. These were all manual processes before Paycom. Cons It can be a little confusing figuring out where things are. I am also not crazy about the position management. It it very confusing to me. Reason for choosing Paycom Value and functionality were better than the other options. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Increased functionality and ease of use. Review Source Response from Paycom January 4, 2024 Thank you for the positive review, Jen! We are glad to hear you are having a good experience with Paycom. HF Holly F. Accounting Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Paycom is a lifesaver" February 2, 2024 4.0 Overall I love paycom. The ease of use and customer service is great! Pros The setup team was so easy to work with and helped when we got stuck. They really worked with our team to get everything set up the way we need it to work. Cons We are still working out a few issues with the implementation team. The team that sold us on all of the functions of Paycom and the implementation team must not have shared notes. There are things that we were looking for that were not set up the way we were told, so are now we are waiting for their team to get things set up correctly. Some of the report features are confusing and difficult to find the right report for what I need. Switched from [Greenshades](https://www.capterra.com/p/148355/Benefits-Solution/) Greenshades was not user friendly. Customer Support was almost non-existant. There were always errors that we could not get help with. They would fix 1 thing and 4 other things would stop working correctly. Review Source Response from Paycom February 7, 2024 Thank you for sharing your Paycom experience, Holly! We're happy to hear our team has provided top-tier service and that you find our product easy to use! We appreciate your feedback. If you ever have any additional comments or questions, please reach out to our team at feedback@paycomonline.com. AN Amy N. Board Secretary Banking Used the software for: 2+ years ### "Paycom is a Wonderful Tool for HR" October 31, 2023 4.0 Overall, I think Paycom is a really well designed tool for organizations and HR departments. There are so many capabilities, that most HR functions (open enrollment, payroll, PTO, employee reviews, employee documents, tax documents) can be house in once platform. Pros I like the ease of use for Paycom. There is an app that you can download to your phone to update your timecard and review time off requests easily. I also like that you can see what the next paycheck will be once posted. Paycom makes it easy to complete employee reviews as well. Cons I don't like how the timecard is hard to update. Sometimes I need to delete the entire timecard and start over when there is an update to be made. That function is not appreciated. Review Source Response from Paycom November 2, 2023 Amy, we're glad to hear you're enjoying our product and find it easy to use! We appreciate your feedback, and thank you for the positive review! Mayowa A. Research Assistant Research Used the software for: 1-2 years ### "Great way to keep track of paychecks" May 18, 2023 5.0 Pros I used paycom a few years back while working for a previous company. It was primarily used to clock in and out for work. I really liked how easy it was to use and helpful links were provided for features I had difficulties with. I could also keep track of paychecks, the amount of taxes I was paying, and whether my timesheet had been approved or not among others. Having this online system really came in clutch during the pandemic when we had to switch to online work. Cons I'd say I least liked how overwhelming it is to use initially. It took me a few hours of looking around to understand where everything was and how to use it the intended way. Review Source Response from Paycom May 24, 2023 Thanks for the positive review, Mayowa! We are happy that you find our software user-friendly and its payroll features helpful. We appreciate you sharing your experience. LL Lori L. Teacher Non-Profit Organization Management Used the software for: 2+ years ### "User friendly asking for time off" June 14, 2023 4.0 Pros This software is easy to use to ask for time off whether it is sick , general holiday or vacation time Cons I do not like you have to be in the building before you clock in. It does not always connect and I have to find the right spot in my department to clock in each day. Review Source VR Verified Reviewer Human Resources Manager Building Materials Used the software for: 6-12 months ### "Great Support & Service" March 5, 2020 5.0 We have a fairly mobile workforce, so having the Employee Self-Service and Manager on the Go platforms is important. Our employees have ease of use, so they are able to get their payroll information on their phones or tablets. It is easy to set them up - and reset their passwords when they forget them. One feature that I like is the single sign-in for all functions - as other payroll systems have had separate log-ins for time and attendance versus payroll. Pros The functions of Paycom mirror other HRIS solutions. We primarily use it for payroll as well as time and attendance, but we are expanding to incorporate other aspects of the platform. The distinguishing factor for Paycom versus other solutions I have used is their service. When I have a question, our dedicated Service Representative is extremely quick to respond (within an hour). If she is not the appropriate person to answer the question, she facilitates the introduction rather than simply telling me to call someone else. Cons I haven't had any negative experiences with this software. The platform operates similar to other platforms that I have used, including ADP and Paychex. Review Source Response from Paycom March 9, 2020 We are thrilled to be able to support you and your organization! Thank you for sharing your Paycom experience! JM Jarrett M. Call center associate Market Research Used the software for: 2+ years ### "Much nicer payroll than ny old software" November 20, 2023 3.0 Pros Reviewing my weekly time, approving time and requesting time off is so easy. Cons Nothing, i really like this software in comparing it to my old info. Review Source Response from Paycom November 20, 2023 Thank you for your review, Jarrett. We're happy to hear how Paycom has made HR and payroll processes more efficient for you and your organization! Talk to a Capterra advisor for free and get results within 15 minutes.