# Page 18 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Paycom the right Human Resources solution for you? Explore 1281 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1281) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 11th, 2026 # Page 18 - Reviews of Paycom ## Showing most helpful reviews Showing 426-450 of 1281 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GJ Geree J. VP of human Resources and Head of DEIB Entertainment Used the software for: 2+ years ### "None at this time. Satisfed" October 6, 2023 5.0 Let's start with the Sales Rep. I have had a favorable experience with all of them over the course of the last 5-6 years. The Implementation Specialist at all employers were knowledgeable, professional, courteous, attentive to the employer needs, accessible, and caring spirit. The Account Specialist, (had several of them), some were more knowledgeable than others, but I still had a wonderful experience with all of them. Pros All the features. This would be my 3rd implementation with another company. Cons I have been impressed by all of 's products. I do not have a least favorite. Reason for choosing Paycom I have used for years and find it to be the best in the market. Review Source Response from Paycom October 11, 2023 Geree, thank you for the 5-star review! At Paycom, service and client experiences are our top priority. We appreciate you sharing your experience. VR Verified Reviewer Employment Recruiter Human Resources Used the software for: 6-12 months ### "A well-rounded, feature rich HRIS " April 17, 2019 4.0 We use the HRIS similarly to most companies might us it; for payroll, employee management and talent acquisition. The system has decreased the amount of time we spend on every day tasks. It's simplified the payroll process, transitioned us from paper to digital in many ways and added value to the new hire process. The ability to on-board new hires electronically has been a vital time savings. Our reduction in paper cost is significant. Overall, our Paycom experience has been very positive. It's re-defined the way we handle HR tasks. It's brought our candidate experience to a new level and has resulted in immeasurable time savings. Any issues we have are overshadowed by the fact that we can always reach a knowledgeable account representative that is willing and eager to help us. Paycom continually proves themselves to be a partner who has a vested interest in our success. I would not hesitate to recommend Paycom as a full-featured HRIS or for any of their many specific modules. As someone who has used all of their modules, I can attest to their quality and accuracy. They should be a top contender for any organization shopping for an HRIS. Pros may not have the brand recognition of a larger HRIS, but that doesn't mean that it shouldn't be a front-line contender. The software is robust with capabilities that round out its fairly intuitive interface. If you have a need for an HRIS, chances are good that Paycom will be able to satisfy it. Our experience with their offerings includes Payroll, Employee Management, Applicant Tracking and other modules. While the modules differ in their complexity and sometimes require a modest learning curve, there's nothing inherently negative to say about any of them. Even with some time to adjust and learn the system, it can be credited for simplifying almost every aspect of our human resources administration. What's more is that Paycom is continually updating and streamlining it's software. Seldom a week or two goes by without a meaningful innovation to Paycom. I've taken notice that these updates most often the fruit of listening to customer feedback; something many companies aren't particularly well known for. In my experience, we've always been able to reach a representative at Paycom and they've always been willing to take our feedback. When practical, they've been able to implement some of the things that we've asked for. They've been quick to address any problems that we've experienced, either through software or user error. Simply put, Paycom is a responsive HRIS suite that continues to evolve while offering an outstanding customer service experience. Cons offers a bevy of features, but you won't find all of these enabled at the onset. As you dig through the manual, you will find interesting features that aren't present in your HRIS. This is usually because they're not enabled which doesn't always mean that they come at an extra cost. It only means that these specific features have not been turned on and that you need to request that functionality by contacting your account representative. This can be a bit frustrating at times, but it certainly makes sense not to enable everything in the system. I suppose that it is akin to training wheels. Paycom offers so many features and functionalities that enabling them all at once would likely be overwhelming to a new user. In this respect, it makes sense that certain, less popular features, might not be enabled by default. That's the case for some of the Paycom features, but you'll find it easy enough to have them enabled. It merely takes a phone call to your account representative who will have the feature enabled in relatively short order. Apart from that, not every aspect of the system is completely intuitive. There are some areas in Applicant Tracking, for example, that can be cumbersome and less than stream-lined. Some things are just harder than they should be - either due to the overwhelming feature set or ill-thought design. Having said that, Paycom is continually evolving and I've seen active changes to make all aspects easier to use. Review Source Response from Paycom April 22, 2019 We greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your thoughts. If you have any other thoughts feel free to let us know. AG Ayla G. Human Resources Manager Non-Profit Organization Management Used the software for: 2+ years ### "One Stop Shop" January 29, 2024 4.0 Overall, it's been good. There were some hiccups with our work week setup which cost us a lot of money, but it has all functionality built in for everything needed for HR. It's a one-stop shop. Pros User-friendly interface, and has all components of HR that are needed for a business. Onboarding, background checks, performance management, benefits, payroll and much more. There are dedicated specialists available to answer questions when you need assistance. Cons Messaging system to employees needs updating, the format is very archaic and limited use of links and photos. Needs to be revamped. Also, specialist reply time can take sometimes 1-2 business days. Turnover for specialists seems to be high, as we get a new specialist assigned to our account about every 6 months or so. New feature you want to add cost more and more money instead of one bundled price for everything. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Needed more functionality from an HRIS/payroll provider. Review Source Response from Paycom February 6, 2024 Ayla, we're pleased to know our user-friendly software is giving you the ability to streamline your HR and payroll tasks all in one place! We appreciate your feedback and for letting us serve your organization! CH Christine H. Director of Human Resources Hospital & Health Care Used the software for: 2+ years ### "Honestly not worth the cost" April 1, 2022 2.0 We've had for 3 years. Not a single rep we've ever worked with has had HR or payroll experience so they have no context for any of our questions or issues. You have to explain to the customer service rep how their own system works in order for them to understand the problem you're having. We've also had 6 different customer service reps in 3 years - they keep quitting. I don't blame them, they aren't given any of the knowledge or tools to actually be helpful. And don't expect to actually be able to get through to your rep when you call, you'll get someone else who knows even less. When you do get your rep, they always have to "get back to you" about your question but they rarely do. The most common answer or solution is "oh, the system can't do that but we'll put in a suggestion for it with our development team". Still waiting on most of those developments. Their big selling point is that it saves time - the trick is they mean it saves the employees time, not the Payroll people, not the HR people, not the IT people. For all of these people, processing time has doubled and some things are literally impossible to do in the system, things that are standard in any other system. Everything is designed to charge you more money and everything is overpriced. We're currently being forced into an update to their payroll module that will also cost more money. It's not an optional upgrade and it's not an upgrade we want or need, but we will be forced into it anyway. Pros Once you understand how it works, you can figure most things out for yourself. And you'll have to. Cons Everything is so manual that administrators will spend a lot of additional time on processes and transactions. Customer Service is really terrible - they don't know how their own system works and they don't follow through on commitments. Review Source Response from Paycom April 5, 2022 Hi, Christine. We've been in contact with the team serving your organization and they are working diligently to connect with your team to begin addressing your concerns while you're out of office. We greatly value your business and look forward to improving our partnership. If we can be of further assistance, please reach out to us at feedback@paycomonline.com. EB Erich B. Director of Management Systems Mechanical or Industrial Engineering Used the software for: 2+ years ### "Employee Driven Payroll" June 29, 2022 4.0 From our old payroll solution, is head and shoulders above what we had before, it is efficient and the cost-savings in all aspects of HR are great. Standing on it's own, it has some quirks that we need to get used to and support is lacking at times, but once you can get to someone, it's pretty easy to get any issues fixed up with a simple phone call (although it may take you 2-3 of them to actually get someone). Pros Switching from our previous solution, allowed us to move towards more employee empowerment and transparency. We were able to move our time clock out of our ERP system into payroll directly cutting down the time to process. The initial costs of the product were good, although add-ons can be expensive for items. We can manage all aspects of the HR lifecycle from onboarding, benefit administration and sign-up, weekly payroll, tax calculations, even robust reporting through the system. Use of the website and mobile app makes it much easier to manage for employees and administrators. Cons Costs can add up as you add on features that you'd like to have, but have to justify the costs for them. At one time we looked at the LMS system, but the per user cost was prohibitive to add on to the payroll. Our original thought was to move away from our old payroll solution to save money, we end up paying about the same, but have a more modern infrastructure now and more app-based interface which is good for the users. Support could be better at times, while we have a dedicated rep, getting a hold of them can be a trick. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Initial cost, feature set and expandability for the future were our driving forces to choose , I would do it again. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Support with ADP was awful, call center based and never had a dedicated person that knew you and your business. is better in this regard, but still has it's own issues with knowledge and timeliness of the reps getting back to you. ADP was a large, lumbering program, Paycom is much leaner by comparison. Review Source Response from Paycom July 1, 2022 Hello, Enrich. It's great to see that your company has benefited from using Paycom. Our software is designed to make all levels of employment easier and more efficient. We are excited about continuing to work with you and the opportunity to show you all the benefits our solution has to offer! If you have any additional feedback or suggestions for enhancements, please feel free to connect with your dedicated Specialist or our team at feedback@paycomonline.com. VR Verified Reviewer HR Director Retail Used the software for: 6-12 months ### "Paycom - Improving the Task of Running Payroll" October 9, 2020 4.0 Hard sales - it was not a comfortable sales process AT ALL. Lots of promises not all of which were fulfilled. Implementation team was great but I had to push really hard on some things that I knew must be there but my specialist didn't know about yet. BUT, we previously had a full time payroll manager and a part time recruiter, plus an HR generalist for our past system. Now we have one person doing all admin at about .75 FTE. We aren't maximizing the software but it's better than what we had before. Pros The employee self service feature and timecard management is fantastic. Their core philosophy is that employees enter, manage and approve their own time. There's a learning curve for sure, but ultimately - given my retail hourly workforce - this has been a huge sigh of relief over our prior timecard mgmt and the risk we had with managers entering employee time. Cons There are parts that are unnecessarily complicated - like the way that they have position mgmt set up, and how managers get access to open positions. The checklists and task management are also really complicated. There is no admin community or Special Interest Groups which is a huge miss. The peer sharing of best practices is something I miss very much. Reason for choosing Paycom Cost and usage options Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Did not like how complicated WFN was. Review Source Response from Paycom October 15, 2020 Thank you, we are glad you are enjoying our software and the convenience of employees entering their own information! However, we would like to learn more about how we can improve your experience. Please connect with our team at feedback@paycomonline.com, and we will share your feedback with our leadership team. ER Elaine R. Recruitment Specialist Hospital & Health Care Used the software for: 6-12 months ### "Paycom- From Manual Processes to the Modern Age" December 20, 2019 4.0 Overall our experience with has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out. Pros has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides. Cons The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Namely](https://www.capterra.com/p/143606/Namely/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Paycom We did two waves of research before we choose . First, we called each company and asked them the same set of questions to see how each one addressed the needs we as a company felt should be most positively impacted by bringing on an HRIS system. We also asked for their rates, as it was essential that the system not only works well work us but that it fits into our budget as well. As a non-profit organization, budget is one of those things that are not very negotiable. We then took that top 4 contenders from that wave of research and scheduled live Demos at our office with all key-players to make sure that not only the HR and Payroll departments liked the system, but that every head of department saw the value and use in the system. Paycom beat out the others by a mile. Review Source Response from Paycom December 30, 2019 Thank you for the review and feedback, Elaine! We are thrilled that you and your organization are enjoying Paycom! Please let us know if there is any way we can improve your experience by either directly reaching out to your specialist or contacting our team at feedback@paycomonline.com. TB Tony B. Director of Human Resources Oil & Energy Used the software for: 6-12 months ### "A really good system a couple of short steps from greatness" September 11, 2020 4.0 The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies. Pros The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far. Cons The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The complexity of ADP made it impossible to ever do anyting unusual without assistance. And sometimes even the simplest things became complicated quickly. In the end, not even the customer service reps could tell me how to do certain things without causing problems with data in other parts of the database. We decided to leave when this issue lead to data integrity problems. Review Source Response from Paycom September 15, 2020 Thank you for the review! We are happy to hear you find our system user-friendly. We also appreciate your feedback and will share it with our team. We would love the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com. DL Dayna L. Director of HR and Administration Construction Used the software for: 6-12 months ### "The black hole that is Customer Service in Paycom" August 19, 2021 1.0 The experience has been bad. They don't support their small to mid-size customers. The people are nice but the business plan and structure is a mess. Pros The payroll portion seems to work well. We don't have to call for help often and it is pretty user friends. Cons The software is complicated and customer service is not available through . We have been working for 6 months to get the 401k feeds correct and we are still struggling. It may work but who knows if you can't get help. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom They sales person convinced me that their customer service was great and the structure put customer service first. She doesn't work there any more. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Wanted more functionality Review Source Response from Paycom August 27, 2021 Our support teams are dedicated to providing world-class service to each client. We connected with your client team to ensure your concerns have been addressed, but please feel free to reach out to us at feedback@paycomonline.com if we can be of further assistance. We're proud to be your HR provider and look forward to partnering with you on all your business's needs. FK Frank K. Controller Non-Profit Organization Management Used the software for: 1-2 years ### "Paycom is truly full-service payroll software" June 29, 2021 5.0 Wouldn't want to be with anyone else. From the sales staff, to implementation, to our current reps, they know what we need, and provide not only quality customer service, but the software truly meets all of our payroll and HR needs, and has been thorough in every way. Pros The fact that everything is all together on one database, no moving between platforms for information. The same information for payroll is available for HR and vice versa. Also love the phone app, including manager ability to approve time via the app. Cons Couple reports not built-in to give us the ability to know allocated wages for a government program. Also, it is a bit costly compared to most payroll software companies. Reason for choosing Paycom We had them before, but a CFO that is no longer employed decided on a cheaper product that didn't provide the things our business needed. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Multiple technical problems, and the need to have a more comprehensive software program for HR. Review Source Response from Paycom June 30, 2021 Thank you for the review! Helping streamline HR processes and eliminating manual tasks are some of our top goals. We're glad our software has been beneficial for your organization and we appreciate you sharing your experience! PH Paul H. Owner, Electrician Construction Used the software for: Less than 6 months ### "When nobody else would help.." October 6, 2023 5.0 I'm loving this service, and the customer service team is always on point and available! I would recommend this to any business owner, especially anybody just starting out that doesn't have extensive experience with payroll or business in general. Unfortunately I think it's difficult to have to do the wired transfers every week, I feel like should have the ability to make this easier on the clients, where most payroll companies allow just routing an account info or a debit card linked, but in a world where nobody else would help me out, I I'm happy to go through those motions and a very appreciative of the service! Pros Unfortunately, I began adulting a little later on in life, and my credit has a few dings on it which made it difficult to find a company who would give me a shot. Thankfully, was here for me, and has treated me amazingly. I've had the most wonderful experiences with every team member I've been in contact with, and they took all the time that I needed to teach me about every feature of the service and how to work things out, what to do in different scenarios, and they thoroughly explained everything I needed to know and many things I didn't even think about. I would absolutely recommend this service to anyone! Cons The only thing that would make this app any easier to use would be an easier payment method.Instead of having to send a wire out every week, I've tried to bring to my bank the "draw down" information, but unfortunately not all banks play nicely with that.. I've had to settle for adding a wire transfer feature to my online banking, which is still an additional expense although less than the total of 4 monthly wires, but I think should have the capability of taking my account and routing info, or even my business account debit card info, and allowing for payments to be made that way, instead of obligating users to go through the intricate motions of the "Draw Down" (which no banker seemed to know about) or having to go to the bank every week to spend an additional 25$ on a wire 🙃 Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[Roll by ADP](https://www.capterra.com/p/10004716/Roll/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Denied by the other companies! Review Source Response from Paycom October 11, 2023 Thank you for sharing your experience! We pride ourselves on providing world-class client service. We are happy to hear you are having a positive experience with Paycom. Thank you for your continued support. MS Mary S. Benefits Manager Architecture & Planning Used the software for: 6-12 months ### "A good solution for the money" October 15, 2019 4.0 Overall we are very pleased with the scope and breadth of the system. We are finding that we are able to solve many HR challenges through this platform. And they are continually improving the product. Even in the last 10 months, some of the things that would have made to the "What do you like least about this software?" list have been resolved through new product releases. Pros We implemented after becoming frustrated with a much more expensive solution. We have been using it for about 10 months and are still amazed at how intuitive the software is. Our HR team has been able to go right into the system and begin using it with very little formal training which a plus when time is tight. But I would also recommend taking their webinar training when offered. I've picked up tricks that are less obvious but greatly enhance my ability to accomplish what I need to do in the system. I especially like the Personal Action Forms and the fact that they are customizable. We don't even need process documentation anymore. We create a custom PAF for each type of employee transaction that needs to be made and include all the relevant fields that may need to be changed or verified as a result of the change type. This is a huge time saver for us and keeps our data accurate. I also appreciate the many compliance tools and dashboards. We have been able to ensure Notice Compliance by using the Checklists functionality. You can assign documents to employees and get their signed acknowledgement and be completely paperless! A great benefit with six offices spread across the country and only one central HR department. Cons We are still hopeful that will come out with a more robust API that will allow us to share employee data bi-directionally. For now, you can export data from Paycom to share across other software systems but you cannot write into Paycom. Everything needs to be manually imported. Reason for choosing Paycom We were attracted to the PAF (Personal Action Forms) that could be customized for each separate type of employee transaction. This eliminated the need to create process documentation that lists all the different screens you need to go to to find relevant fields to change/check when making employee changes. also offered a very competitive price compared to the other products we demoed. Review Source Response from Paycom October 16, 2019 Thank you for the review and feedback, Mary! We are thrilled that you are enjoying your Paycom experience! We will be sure to share your feedback regarding the API process with our product teams. RE Rachel E. Payroll Manager Food & Beverages Used the software for: 1-2 years ### ""Disappointing and Frustrating: A Review of Paycom's Inefficient Payroll System"" June 8, 2023 2.0 I encourage the payroll system to address its shortcomings which seem to be in a lot of areas. Pros Navigation for keying in new employees or looking up employees Cons Customer Service, their response was non-exist or very slack Review Source Response from Paycom June 27, 2023 We are disappointed to hear about your experience and would like to learn more. Please reach out to us at feedback@paycomonline.com. Alan B. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Paycom simplifies payroll processes for our company" August 16, 2023 4.0 Employees will be responsible for their own actions going forward. Our company's cultural flaws have been exposed through software. It's making us evolve, but in a positive direction. Pros Your sales representative and the service staff are committed to answering your inquiries and resolving any problems that may arise. I've worked in similar roles with other services before, and they're just not the same. Cons Since our previous leader left the organization, communication with our new leader has been difficult. No one else was as helpful in guiding me through the steps as he was. Considered myself safe because I had previously used . I was completely unfamiliar with the Betti component. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Numerous configurations are accessible within the system. They deliver exactly what they say they will. It's both good and horrible in exactly the ways the salesperson described. Strong team of implementers, too. Review Source Response from Paycom August 21, 2023 We are happy to hear that Paycom's software has been instrumental in your organization's growth. Our team is committed to providing solutions that meet your specific needs and we appreciate your trust in us. Ricky A. Sr. Manager, Project Management Services Information Services Used the software for: 2+ years ### "Human resource management simplified" September 12, 2018 5.0 is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide Pros Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, allows me to add notes throughout the year so end-of-year performance reviews become a snap. We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy. Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way. Cons We've recently tapped into 's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training. Paycom's UI design and navigation feels outdated compared to similar software. Review Source Response from Paycom September 18, 2018 Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback. PC Poncietta C. Business Specialist Banking Used the software for: 2+ years ### "Clocking in?" April 29, 2022 5.0 Overall, my experience with has been a good one. I can access it on my mobile device and, to me, that is so important because there are instances where you need to access your payroll information and being able to pull it up on your phone is a definite plus. I don't remember what we used before Paycom but I can definitely say that I like it better because there is must more information that is readily available Pros There are many wonderful features to this program. It is easy to see your upcoming paycheck or review past paychecks as well as other tax documents. It is also a very valuable feature being able to view benefits, available time off, time used, etc. I would say that I especially like the Community feature where employees can leave comments or kudos to their co-workers. Cons I think that the navigation could be a little easier. After using this program for some years now, I still have to search to find my paycheck. I don't know if it's just me but I think if I had to change anything, I would change the location of the current paycheck. Review Source Response from Paycom May 6, 2022 Thank you for the 5-star review, Poncietta! We are glad you are enjoying our single-solution software and the visibility it provides. If you have any additional feedback, please do not hesitate to contact us at feedback@paycomonline.com. Thanks again! TT Taneisha T. Former Production Supervisor Plastics Used the software for: 2+ years ### "Paycom protects your payroll for sure! " March 22, 2024 5.0 All companies should use . It's reliable and easy to use. It immediately alerts you if you have any discrepancy. I genuinely like Paycom. Pros Being in control of my finances. Allowing me to have documentation if ever needed. Helpful tutorials. And alerts through your preferred notifications. Email, text, phone Cons Honestly I never experienced any issues. This app is hassle free. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) My Company made the switch. And I'm glad they did. Review Source Response from Paycom March 26, 2024 Taneisha, it's great to hear Paycom has positively impacted you and your organization's payroll process! Thank you for the 5-star review, and for entrusting us with your HR needs. VR Verified Reviewer Director of HR Automotive Used the software for: 1-2 years ### "Sales Overpromised, Quality Sub-Par, Customer Service a Joke" September 13, 2021 3.0 deplorable Pros The Mobile App is better than Paylocity and similar vendors. Reporting is OK. Cons Sales "sold" us services which system was incapable of. Nickle and dime you for additional services, no matter how small. Customer service wont respond to you for weeks or months. They even blew off 2 conference calls that they scheduled with us related to their customer service! We have had 4-5 rep changes in 12 months. All of which are horrible. And they take no responsibly for their errors or lack of communication and give you NOTHING in return for your troubles. They screwed up our taxes without authorization, which ended up being a $100,000 tax increase in a single day. 6 weeks later it's still unresolved. They hiked up our rates by 4% after just 12 months. THEY HAVE THE WORST CUSTOMER SERVICE EVER. DO NOT DO BUSINESS WITH THEM. Alternatives considered [Netchex](https://www.capterra.com/p/162115/Netchex/) Reason for choosing Paycom Ultipro was too expensive. Review Source Response from Paycom September 24, 2021 We're sorry to hear about your experience and what you described does not match our standards. With that in mind, we would like to learn more about your feedback. Please contact us at feedback@paycomonline.com and a member of our team will reach out to you. SD Steve D. Staff Accountant Real Estate Used the software for: 2+ years ### "Handy Dandy Payroll App" March 28, 2024 5.0 I find to be a generally excellent and efficient app that makes payroll and its associated functions easily accessed, updated, and implemented, with a minimum of fuss. It's highly functional and works well, with a minimum of glitches or other issues. I don't have complaints so much as 'I'd like to see's; given how rare it is for me to not have a complaint about something, that's high praise. I've used other payroll apps in the past, and thoroughly recommend Paycom for any size business. Pros I really like the ease of use I get in the app, as that is how I most often access . The layout is clear, options are logical, and it's easily understood at each level what I'm looking at and what I'm doing. The app is high-powered with functionality, unlike many apps that are just light versions of their websites. I actually prefer the app. The features are robust, allowing for much more than just requesting time off. Access to tax documents, time cards, adjusting payroll, and yes, time off requests, are all easy to navigate to and access. Having online learning resources and additional company info built in and accessible from the app is also a highlight. Cons One of my earlier complaints about - the awkwardness of entering PTO requests- was actually fixed in one of their recent updates. Although navigating to the various functions is easy enough, a 'Favorites' option would be most appreciated. Not every user needs to use every function equally, after all. While access to the options is easy enough, the layout and visuals of the app itself are somewhat basic, and could do with a fresh coat of paint, as it were. Some minor quibbles, like certain characters not allowable in PTO requests, are just that, minor. Review Source Response from Paycom April 2, 2024 Steve, we're thrilled to read your review! It's really great to hear you are utilizing the many different features within the app! Thank you for the positive review and we appreciate your partnership! VR Verified Reviewer Director of Accounting Education Management Used the software for: 2+ years ### "One of the best solutions for HR" January 30, 2020 5.0 Using as an Administrator is a breeze. Easy to set up, great for reporting, payroll processing, and customer support (I have a designated representative). No more case numbers or long waiting calls. For employees, or standard users, the system is easy to navigate. The Paycom App is fantastic. Pros As Administrator of the system, is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use. The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there. Customer support is great. Each account/company has a designated representative assigned. Cons Price. The products are wonderful, but it comes with a price. Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but meets all the criteria I need. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/)[Millennium](https://www.capterra.com/p/33751/Millennium/) Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost, Outdated version, representative never approached us even when the software we were using was outdated. Very disappointed with ADP. Review Source Response from Paycom January 31, 2020 Thank you for the fantastic review! We appreciate you sharing your experience with Paycom! We're thrilled that you are enjoying our products and that you find them easy to navigate! If there are any updates that would improve your experience in the future, please let your dedicated support specialist know! CD Cristil D. Community Manager Real Estate Used the software for: 2+ years ### "Miss Paycom " April 14, 2023 5.0 I took it for granted. We use workday now and I’m so mad now. It’s frustrating. I just wish they would improve their education portion. Pros I love how easy it us to navigate . Clear instructions, easy to understand and use. I love the tabs and dashboard Cons Boring courses that had cheesy and or stale content. Most of it was entry level content that applies, but it always felt like review. I didn’t feel like I learned anything new or interesting Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Switched companies Review Source VR Verified Reviewer HR Generalist Human Resources Used the software for: 2+ years ### "Poor Customer Service and Value for Product" February 16, 2023 1.0 Overall our experience has been negative. Especially for manufacturing - I would not recommend. In switching to a different software that has proven to do everything that does - we are not only finding it easier and more efficient - but the price tag is around $20,000 less a year. Not including all of the extra feels. Pros There is very little that we as a company have liked about this product. If I had to choose - I would say that expense management hasn't been bad. Cons This software is very clunky and expensive. There are multiple steps for each action and fees for everything. The customer service is terrible - if you have an issue you get screen shots of information not related to your question. Many times I question if they even read the complete email. There is also no accountability or ownership in their end for errors. They still put any fees to correct back on the customer. Review Source Response from Paycom February 20, 2023 Hello! The experience you describe does not align with our standards, and we'd like to learn more about your experience. Please email us at feedback@paycomonline.com, and a member of our team will be in touch. VR Verified Reviewer Instructional designer E-Learning Used the software for: 2+ years ### "Solid HR platform " December 8, 2021 5.0 Pros The learning aspect of is a big bonus for our company. Also our company employees love the depth of the HR areas. Tax documents, time sheets, leave balances, etc. It’s all so accessible for our employees. Cons We would love to see a better system for managing and enrolling live event learning/training classes. Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[Performance Pro](https://www.capterra.com/p/24829/Performance-Pro/)[Relias](https://www.capterra.com/p/179573/Relias/) Review Source Response from Paycom December 9, 2021 We're delighted to hear that you enjoyed using our software. Thank you for the 5-star review! NL Nathaniel L. Jr. Systems Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Paycom is the better alternative" June 10, 2024 4.0 Overall I have really enjoyed the ease of use and streamlined experience. Pros has all the same benefits that the big names like ADP have for a better price. Cons PTO accruals and usage is somewhat confusing. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was too expensive, and I believe when the price went up we started exploring other options. Review Source Response from Paycom June 13, 2024 Nathaniel, we're happy to hear how Paycom has been the better alternative for your organization! Thank you for the positive review! KT Kelly T. Director, HR Support Services Human Resources Used the software for: 6-12 months ### "Paycom is an EASY and INTUITIVE platform!" February 23, 2024 5.0 My overall experience has been fantastic! Our implementation team is one of the best I have experienced in my career. The team communicates and works closely with one another. It has been a wonderful transition! Pros The platform is easy to view and immediately start using. The Welcome menu is easy to view, and alerts and notifications are clearly marked to grab the practitioners attention. I love that employees have to approve their paychecks! This saves HR/Payroll in any potential payroll corrections. Cons It wold be nice to have a customizable home page to include more company specifics, data, hyperlinks, etc. Review Source Response from Paycom February 27, 2024 We're proud to hear about your experience with our team and product, Kelly! It's great to know you and your organization find Paycom user-friendly and intuitive. Thank you for allowing us to serve your organization and for your positive review! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.