# Page 19 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Paycom the right Human Resources solution for you? Explore 1281 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1281) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 11th, 2026 # Page 19 - Reviews of Paycom ## Showing most helpful reviews Showing 451-475 of 1281 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel H. Cook Restaurants Used the software for: 6-12 months ### "Paycom review" June 12, 2022 4.0 The company I work for which was KFC only use the product I think for about 8 months and then they switched to another payroll service which really wasn't no better than paycom. Pros That I was able to go to the app and check my hours that I had worked during the week. Didn't have to worry about remembering anything because paycom we keep up with it for me. Cons What I least like about paycom is that whenever I and fellow co-workers would set up our account. Every time I had to redo my password which was very irritating because my boss will have to call paycom HR to be able to get the account unlocked Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) I didn't make the switch I work for made the switch and I had to use it to make sure that I was going to be getting paid. Review Source Response from Paycom June 16, 2022 Thank you for sharing, Daniel! Paycom prioritizes our users' experience, and we're glad that our solution made keeping track of your hours easy. If you have ideas for enhancements, please connect with our team at feedback@paycomonline.com. LA LISE A. Controller HR Printing Used the software for: 2+ years ### "I would highly recommend" April 19, 2024 5.0 I have used Paychex for smaller companies and really like it. ADP would be the primary competition for Paycom and their customer service is horrible. I would never recommend ADP. Pros The customer service is very friendly and the company is very organized and customer focused. Cons I have had many customer service rep. changes in the the past 7 years. I would love to have a more stable customer service rep. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP was making a lot of mistakes and they were not helpful what so ever. Review Source Response from Paycom April 22, 2024 Lise, thank you for sharing your experience. It's a pleasure to provide your organization with the support you need to be successful. Thank you for the 5-star review! SV Sara V. Associate Veterinarian Veterinary Used the software for: 6-12 months ### "User-Friendly Payroll Software for Employees" May 10, 2024 5.0 As an employee, overall this is a simple user-friendly program for managing compensation and I've been happy with it in the 6 months we've had it in use. Pros Very easy to use as an employee. Easy to access current pay stubs, total pay, withholdings and contributions for the year. The "Approve my Check" function is very nice to make sure there are no errors before paychecks are processed. Cons I have not had any significant issues with the software. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) The switch was made by the corporation, I'm not privy to the reason why. Review Source Response from Paycom May 13, 2024 We're happy to hear how Paycom has made accessing your information so convenient, Sara! Our mission is to simplify the employee experience, so we're glad to hear this has been your experience. We appreciate your review! BM Brian M. IT Information Technology and Services Used the software for: 2+ years ### "Paycom, good but could improve one big thing. " September 15, 2022 4.0 Its a great software, If I were to own my own company and were looking at Payroll solutions, Paycom would be among the top 3 I consider. Paycor is even worse, so It should be good to know that yours is better than your competition. It does what it is supposed to do ,so, aside from some much needed functionality/interface improvement Its a great experience. Pros The ease of access and filling out onboarding documents upon first hire. It seems secure as well. An effective way to submit various schedule requests, that is, once the average user finally figures it out. The Mobile app is pretty easy to access and can be very useful. The quick response from the Admins. Cons Web Time Sheet (Read Only), this is Blocky and slow when submitting a punch change request. Greater efforts could be made with a user friendly experience in mind. When I first used it, It was confusing and choppy. The visual appeal is lacking with the format. Besides that, its great. Review Source Response from Paycom September 21, 2022 It's great knowing our product has improved onboarding and scheduling processes for your organization. We appreciate feedback from our users and will be sharing this with our development teams. If you'd like to discuss your feedback in further detail, contact us at feedback@paycomonline.com, and our team will reach out shortly. MD Mychal D. HR Director Religious Institutions Used the software for: 1-2 years ### "Struggling to get support" January 21, 2022 2.0 Pros Paycom seems to have a large amount of offerings that could support many different areas of HR. If you know systems at all, it can be pretty straightforward to navigate. As a user, it's easy to log into the app and to request time off. Cons We are really struggling to get any support or our questions answered. In 6 months, we have had three different account specialists and have had no transitions between them. The only way we know we have a new one is by looking at our Help section of the system. We have had ongoing requests for almost two months with little updates. We have tried to escalate to team leads and have not received much communication. My latest question was responded with "If you are needing immediate assistance with these items, I would recommend that you go ahead and call in to the main line at 800.580.4505 and any member of the team will be able to assist you." after I asked for an update when I hadn't heard back from our account specialist in 12 days. We've even tried to call into the main line only to be hung up on, disconnected, or told they would look into it with no response back. We don't feel this is typical based on other reviews and talking to other organizations. We just want to know why we can't get the same level of support or even a response. Review Source Response from Paycom January 31, 2022 Hi, Mychal. We understand you're actively working with your client team and have scheduled meetings to ensure these concerns are resolved. If we can be of additional help, please connect with us at feedback@paycomonline.com. Spencer B. General manager Wireless Used the software for: 1-2 years ### "Paycom is my go to !!" September 2, 2022 5.0 It's been awesome I definitely recommend this software to all big employers easy to do and easy to teach employees how to use Pros It's very user friendly and keeps all the employees information in one place in one app every convention Cons Sometimes it laggs when your clocking out on the time management section and when your off the job who wants to sit around and have to wait if your in a hurry to get home Review Source Response from Paycom September 12, 2022 We're glad you're enjoying Paycom, and that it's been a user-friendly and convenient addition to your workday. Thanks for your feedback! BH Brenda H. Director of Human Resources Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Paycom Implementation" March 28, 2024 5.0 Overall experience has been great. From the initial meeting with Jack Darnell to the implementation process to now the transition to our account rep has been smooth and seamless. Pros The team has been absolutely amazing to work with and I hope this continues as we transition to our account specialist. Everyone made sure we have the tools needed for success. Cons With the implementation of Paycom and all new benefits it is also during a time that we are going through some restructuring with many changes. We have Talent Acquisition; however, we have not been able to utilize it yet due to the changes that are happening. We feel pressured to get using it from the Paycom team. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Ease of use, familiar with Paycom already, creating reports very easy to navigate, external reviews very high compared to others. Review Source Response from Paycom April 9, 2024 Brenda, we are thrilled to hear about your Paycom experience! It's especially great to hear the transition has been smooth and seamless. Thank you for the 5-star review! KB Karissa B. President Food & Beverages Used the software for: 1-2 years ### "Bait and switch, twice" February 13, 2020 3.0 Bait and switch, twice now. Do not recommend. Pros Client specialist is excellent at responding. Cons Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company because it had excellent reviews and we were told that our price point would not change, that Paycom does not raise their prices on existing clients. Lie. Just received a notice of a 3.8% after one year. We were told price would only increase if we opted to use any future add on features they developed. We were also misled and told that what we signed on for included all the modules they offered at the time of signing. Another lie. When we went to get training on some of these features, we were told we didn't have them activated even though we provided email proof with our sales person that we were expecting to have access to these modules when we signed on. I do not trust this company. A little over a year with them and we've had two major issues where we've had the bait and switch pulled on us. Software is ok once you're trained. We've experienced payroll glitches with incorrect amounts being shown as being removed from our bank but all three times it was caught and fixed in time thankfully. I cannot recommend this company. Reason for choosing Paycom Price locked in, excellent reviews, we knew the sales person. Review Source Response from Paycom February 18, 2020 We're saddened to see this as your experience, as what you have described does not meet our expected standards. We pride ourselves on cultivating strong partnerships with our clients through our commitment to transparent communication. We would love the opportunity to learn more about your feedback and how we can help to improve your experience. Please reach out to us at feedback@paycomonline.com. We look forward to speaking with you, Karissa! MS Marissa S. Complicated software Individual & Family Services Used the software for: 6-12 months ### "Don’t waste your time + money" March 31, 2024 3.0 Hated it. Glad we stopped using it. Waste of time. Waste of money. Still paying for some of the issues. Pros I liked the initial training with a REAL person to understand how to use the program. The initial contact person was easy to get a hold of, available by text, etc. Cons There was TOO much in Paycom. And too many things that were unnecessary. I feel like I paid for a full program that I only needed a basic version of. Having to deal with wire transfers was a pain and expensive. The many steps just to complete payroll was daunting as well. Review Source Response from Paycom April 2, 2024 Marissa, our goal is to improve the employee experience and deliver top-tier service to all of our clients. We're disappointed to read your review as the experience you're describing does not align with Paycom's standard. We value your partnership and would like to learn more about your experience. Please reach out to our team at feedback@paycomonline.com, and someone from our team will be in touch. LB Leila B. Program Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Paycom- great for timesheets, especially on the app, but confusing for hiring" December 28, 2022 5.0 Pros The app makes inputting your time and the code (e.g., regular hours) simple and quick. For supervisors, it is easy to approve time off requests and timesheets from direct reports due to the automatic emails Paycom sends. Cons When using it for hiring, the interface was counterintuitive, with confusing headers, automatic filters that hid candidates and many clicks needed to see the job applicants. This makes hiring more time-consuming and confusing than it needs to be. Review Source Response from Paycom January 5, 2023 We're delighted to know that our product has made tracking time easier for both employees and supervisors at your organization. We appreciate your thoughtful feedback, and we'd like to discuss it with you in further detail. Email us at feedback@paycomonline.com, and our team will be in touch. Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Employee productivity and ease of onboarding" February 22, 2022 4.0 Paycom makes it easier to keep track of new employees and handle HR records. Because of the software, the HR and Finance departments are now more productive than they were before. Pros Paycom is a user-friendly and efficient HRIS solution that incorporates application tracking, on-boarding, payroll, and HR analytics. Small non-profits will love this low-cost tool. I liked Paycom because it made it easier to upload large amounts of employee data rather than having to manually enter it into separate systems for HRIS and Payroll. Cons The first set-up is time-consuming and needs a significant amount of effort at the beginning of the process. Once this process is completed, the day-to day programs are rather simple to use. Review Source Response from Paycom March 2, 2022 One of the many advantages of our software is being able to manage all your HR needs through our single-database solution and we're glad you are seeing this at your organization! If you have additional feedback, we encourage you share it with your dedicated specialist or our team at feedback@paycomonline.com. JM James M. CFO Consumer Services Used the software for: 1-2 years ### "Beware of Cost and other claims" October 24, 2023 2.0 We have had a bad experience with Paycom. They are a petty, unethical company. The salespeople do not accurately represent the costs of the system. Paycom over billed us by $100K in the first 12 months of the contract because they put the “wrong” rates in. Shame on us for not noticing this sooner, but when we did they would only pay us back $75K over 3 months! They said $25K of the disputed amount we “signed” up for. The implementation was also sloppy as many of the integrations that they had promised were not working. It was a revolving door of consultants trying to help us. I will give them credit for having a good mobile app and marginally better reporting, but if you are with ADP or UKG, think twice about switching. I am happy to talk about my experience. Pros Mobile app is good as is the reporting in general. Cons Fees that were charged were wrong and sales people did not thoroughly explain the billing process. Very opaque. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Claims of better reporting, better user experience. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) UKG service and software was not good. Review Source Response from Paycom October 31, 2023 Hi, James. We've connected with the team serving your organization and understand they have been in contact with you to help resolve your concerns. We recommend working with them as they will be able to assist you. If you need anything further, please email us at feedback@paycomonline.com. Stephanie G. Compliance Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Paycom has been a blessing" March 10, 2022 5.0 Pros Onboarding in itself is a lot and being able to use Paycom has cut down so much on how much time I would spend on one employee. Paycom is a life saver! Cons Paycom is great! I love everything about this software. Review Source Response from Paycom March 11, 2022 Thank you for the 5-star review, Stephanie! We're thrilled to hear Paycom has empowered your organization and saved you time. We appreciate you sharing your experience. VR Verified Reviewer Controller Wholesale Used the software for: 2+ years ### "Absolutely HORRENDOUS customer service, and it keeps getting worse!" March 2, 2022 2.0 Absolutely HORRENDOUS customer service, and it keeps getting worse! Our account rep is NEVER available. They are constantly rotating & giving us a new account rep, and with so many changes, glitches & weirdness that is just a part of Paycom - you NEED a support contact. When you call the customer service line they give you someone who was just hired and has no idea how to help you. The help line people actually GUESS what they can do to help. We had a responsive & knowledgeable rep when we first started and she was great. Ever since then (it's been a few years) their customer service has gotten worse. This year it's on another level of bad. I am still trying to get assistance with an issue on last week's payroll - they refuse to help even though the error was caused by Paycom! I dont even know what to do. I need their help to fix their error but no one in customer service is responding, I have been trying for 3 business days now. Pros I like how you can customize the reports. Cons Expensive, always trying to nickel and dime you. Horrendous customer service. They are always changing things without notifying users & often a change in one area impacts another area, making it difficult to use. Review Source Response from Paycom March 4, 2022 We always aim to provide top-of-the-line customer service for all our clients. As such, we would like to learn more about your experience and how we can help. We invite you to contact us at feedback@paycomonline.com, and a member of our team will reach out. WR Walter R. EVP and CAO Financial Services Used the software for: Less than 6 months ### "Transition to Transformation" December 21, 2023 5.0 So far, \[sensitive content hidden\] have been extraordinary! They go above and beyond to understand our needs and work with their teams to respond with fixes very timely. I've been personally impressed with \[sensitive content hidden\] in all meetings, as he understands the product, and balancing the client needs and wants very well. Pros System is intuitive, user-friendly, functionality handles most of our compliance needs, and extremely pleased with the end-to-end Performance Management process that we have been able to build out. This capability enhances our employee experience significantly! Cons There was a choppy hand-off from our Sales Exec - \[sensitive content hidden\], to the implementation technical team, which could have been done much more effectively. Promises were made, but working with the implementation team could have been even more seamless, had there been a transition step involved. This was a miss on \[sensitive content hidden\] end that caused some friction on our end, and caused a delay in implementation. Reason for choosing Paycom Familiarity; used Paycom in my previous role years ago; and cost. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Lack of compliance with Multi-state tax withholdings expertise; and failure to deliver an end-to-end Performance Management process and capability. Review Source Response from Paycom December 26, 2023 Thank you for leaving us constructive feedback! We are happy to hear our product enhances your employee experience. ML Matthew L. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Great HR resource and management system" October 11, 2023 5.0 More efficient payroll processing, centralized employee management system Pros Employee performance reviews, time tracking, customer service. Cons Reporting is complicated, can be difficult to find or customize the report you need. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Good customer service, software offered more features. Review Source Response from Paycom October 12, 2023 We're glad to hear our product and service have increased efficiency for your organization! We appreciate your feedback and advocacy, Matthew. Thank you! AH Angie H. Finance Manager Hospital & Health Care Used the software for: 2+ years ### "Love Paycom" March 8, 2024 5.0 My experience has been overall very positive. I would choose it again. Pros Paycom is user friendly and can be customized to handle our very specific policies and procedures. Processing payroll is very easy. The system allows us to delegate many tasks to the employees directly instead of making one person maintaining the data. I also like that it has a cohesive data base and isn't cobbled together using many other "programs" or codes bundled into one main umbrella. The system can handle very complex situations, like shift differential and has a robust time keeping system to allow attendance tracking, as well. Cons It took a while to get it set up, but once on it has been really great. Reason for choosing Paycom Best fit for our organization, user friendly and value. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We had trouble getting the software to handle new Sick Pay laws. Also, the system couldn't handle the performance review process well. Review Source Response from Paycom March 12, 2024 We're glad to hear how Paycom has streamlined and simplified your organization's HR and payroll processes, Angie! Our goal is to provide customized product offerings to fit the needs of any business, so we're happy to hear this has been your experience. Thank you for allowing us to serve your organization! JP Jennifer P. Case manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Works well with little to no issues " November 25, 2023 5.0 Efficient, reliable and exactly what is needed for a smaller organization. Pros It's not only accessible on the computer but all employee cell phones also. Employees can access all their own payroll documents. Being able to complete and store onboarding documents, trainings, time management, paystubs, tax papers and much more at the ease of the employee saves time and improves efficiency. Cons There is struggles with getting the time punch change requests to update on both the employee and supervisors screens. There can be a lag and can cause over corrections. When a employee is trying to access the paycom time click it can takes quite a bit of time to get past the login screen and to the time clock which can cause a late clock in/out. Review Source Response from Paycom November 29, 2023 Jennifer, thank you for the 5-star review! We're glad to hear our product is simplifying your payroll needs. We appreciate your feedback! FP Faith P. Enterprise Analytics Director Computer Software Used the software for: 6-12 months ### "Better Options Available" January 5, 2023 4.0 We knew things were going south when our account manager said in a recorded training session that "we were the worst clients ever!" Pros Paycom is easy to use, and implementation is painless. Cons Prior to signing our contract with Paycom, we made sure that the inclusion of an api connection to our data was written in the document. It was only after implementation that we found out about the PII limitations. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Looking for more features Review Source Response from Paycom January 10, 2023 While we are glad to see that our product has been easy to use and that implementation was a positive experience, we are disappointed to read about your described experience with your specialist team. We hold our product and dedicated specialists to a high standard, and we'd like to learn more about your review. Please reach out to us at feedback@paycomonline.com, and a member of our team will be in touch. KF KIMBERLEY F. Systems Implementation Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Extremely Robust HR and Payroll Software!" July 7, 2021 5.0 Paycom representatives take the time to work with us on an individual basis to not only show us how to set up the features to our unique needs but they also performed training sessions with all of our staff. Pros The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department. Cons The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) We switched in order to gain more features and to combine our human resources and payroll functions. Review Source Response from Paycom July 8, 2021 Thank you for the 5-star review! We're glad you are enjoying our customer service, and we're happy our software has helped streamline your payroll process. Feel free to share any enhancements you'd like to see with our team at feedback@paycomonline.com. LB Leo B. Director of Talent Acquisition Hospitality Used the software for: 2+ years ### "PGPR PayCom Review" April 19, 2024 5.0 My overall assessment with PayCom has been great, Our account manager \[sensitive content hidden\] is outstanding and an asset to PayCom. Pros The use of ease and the ability to access information Cons When ordering drug screening and physicals getting the result in a timely manner. Review Source Response from Paycom April 22, 2024 Hi, Leo. At Paycom, outstanding customer service is our top priority, and we are happy to hear Erica has been so helpful! Thank you for leaving us a 5-star review! PC Pamela C. Client manager Accounting Used the software for: Less than 6 months ### "Good payroll software with some limitation " August 20, 2024 4.0 Pros Affordable, and they work with small business. Cons Not a PEO. Support is not the best. Reporting could be better. Review Source Response from Paycom August 22, 2024 Pamela, we're happy that our software is affordable to you and your organization. We hold our product and dedicated specialists to a high standard, and we'd like to learn more about your review. Please contact us at feedback@paycomonline.com, and a member of our team will reach out. YG Yasmine G. Executive Management Analyst Package/Freight Delivery Used the software for: 2+ years ### "Allows for easier and simpler processes and efficiencies" July 21, 2020 5.0 Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things. Pros Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments Cons We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations. Review Source Response from Paycom July 29, 2020 Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes MP Michael P. Sr. Payroll Manager Executive Office Used the software for: 2+ years ### "Paycom - Review" January 30, 2024 5.0 Very good overall experience with Paycom. Pros User friendliness and communication with HR module Cons There is no Pre-Note options for direct deposit checks Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Not user friendly, had trouble running reports, very high price. It was called Ultipro at the time Review Source Response from Paycom February 6, 2024 Thank you for your feedback and review, Michael! We're happy to hear Paycom has been easy to use and simplifies HR tasks for your organization! We appreciate your advocacy and partnership. Meredith L. Director of People and Culture Security and Investigations Used the software for: 2+ years ### "Customer Service Needs Improvement" February 18, 2020 4.0 Paycom's field customer service could use improvement. When we first joined with Paycom, our account manager was responsive and available when we needed something until we pushed back on additional charges for an item. From then on, I never heard from her. Many months later, I spoke with someone at the corporate office about an add on product and was introduced to our new account manager. Things were going great until we pushed back on a module because we didn't see the value. The account manager then become unresponsive. Finally, her manager reached out and he also would take many days to respond. In my experience, when things aren't positive or a hard conversation needs to happen, the field employees go silent. Pros I think that the process for setting up and running payroll is easy and user friendly. I have never had any issues with getting payroll processed. Cons You need to pay for everything in the system. For example, I would like to have reports pushed daily to a manager to review hours worked and I would need to pay extra for that. Instead, I have to manually run the report daily. We already pay a lot for this system and I don't think that I should need to pay more! Review Source Response from Paycom March 6, 2020 Meredith, we were able to share this information with our team! We hope we have been able to provide clarity and solutions to improve your experience. Please continue to let us know how we can best support you and your organization. Thank you for choosing Paycom! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.