# Page 20 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Paycom the right Human Resources solution for you? Explore 1173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1173) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 20 - Reviews of Paycom ## Showing most helpful reviews Showing 476-500 of 1173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EW Edwin W. Director of Accounting Mechanical or Industrial Engineering Used the software for: 2+ years ### "Not a good experience at all" January 12, 2019 3.0 We have been with Paycom for three years and the money I have spent with them has, many times, felt like I am being taken advantage of. If anyone wonders why we still use them, it is not easy changing payroll companies for a 300 person firm. I am sure their intentions are good, their product is not bad but their handling of problems is atrocious. It is unbelievably frustrating and 2019 is the year we start with someone else. There are a lot of good people there and a lot of poor management. Maybe they should take some of the little guys and move them up the ladder. Pros The time it took to convert from ADP to Paycom was good, but not high quality. Daily tech support was very good but levels above that began to go downhill.quickly. Cons Just about everything. Promises were made in the beginning and some of them were, literally, just lies. These empty promises were just completely ignored. Initial implementation was riddled with problems and very little support from tech side. Follow-up issues were addressed with "I promise to make sure everything is resolved". I heard this from a number of higher level people and never heard from them again. Every year our W2s were sent out incorrect without being allowed to review them prior to posting them to employees. Adjustments were made to our bi-weekly payroll without our knowledge and it took sometimes days or weeks to get explanations. We were charged for things that we were told were part of the payroll processing fee. There are so many things they do wrong, consistently, it is hard to give them any credit for what they do right. Review Source Response from Paycom January 17, 2019 Edwin, we’re sorry to read you are unhappy with your Paycom experience. Our goal is to be your valued and trusted partner and we would welcome the opporturnity to resolve any questions or concerns you may have. A member of our team will reach out to you to follow up. WW Weston W. Business Development Manager Telecommunications Used the software for: 2+ years ### "Paycom is critical to get your employees and yourself paid on time " June 24, 2022 5.0 Paycom has always been used at our company and have had no issues except that one bug on the app before newest update. Overall works perfect for our office. Pros Paycom has never disappointed our office. I like the ease of logging in and out. Cons We had to do a company wide update due to clocking out being a little off. It was just an old bug but was fixed on the newest update. Now it works just fine. Review Source Response from Paycom June 27, 2022 Hi, Weston! We are happy to know that Paycom has been a positive part of your office for over two years, and we are excited for many more. Thank you for leaving us your review, and please don't hesitate to reach out to your dedicated specialist with any feedback or ideas for enhancements. KP Karena P. HR Non-Profit Organization Management Used the software for: 2+ years ### "User Friendly System" April 13, 2020 5.0 Overall experience has been great. Any issues or questions we may have are quickly addressed and we have an extremely knowledgeable dedicated account specialist. Pros Paycom software is very easy to understand and navigate. The modules are very comprehensive in terms of available features. The reporting feature allows you to pull information in a variety of formats. And the end-user has their HR information right at their finger tips which allows for easy access and updating information convenient. Cons Paycom has annual price increases to the software that we use. We started with a certain price which has changed over time. Alternatives considered [Auto Decision Platform](https://www.capterra.com/p/173166/ADP/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paycom Reviews from other end users, software modules available and cost. Review Source Response from Paycom April 15, 2020 Karena, thank you for sharing your Paycom experience! We're thrilled to see you are enjoying our products, and we hope they will continue to bring value to your organization. Please feel free to share with your dedicated specialist any enhancements you would like to see from us; we love hearing from our users! JM Josh M. Biomedical Equipment Technician Hospital & Health Care Used the software for: 6-12 months ### "Employee who loves Paycom" December 7, 2021 5.0 I've been an end user of other payroll software in the past and I strongly prefer Paycom. It's features are easy to learn and use. It gives you all the tools you need to manage your time and pay without having to go outside the website or app to make a phone call or send an email. Pros The things an employee has to use Paycom for on a daily basis are very well done. Time clock, time sheet, and paystubs are all easy to find and interact with. Cons The mobile app is sometimes slow to open and load, which can be frustrating if you are trying to clock in. Review Source Response from Paycom December 8, 2021 We appreciate you sharing your experience, Josh! We're happy that our software has made everything easy to find and access. Thank you for your review! VR Verified Reviewer Director of Customer Happiness Internet Used the software for: 1-2 years ### "Great for companies over 50 - 100 employees" December 9, 2018 5.0 I'd recommend Paycom for any company that's moving over 50 employees or over 100 employees and you need everything in one place - Timesheets and HR and Payroll are all in one place with Paycom. Pros It's cut and dried HR, logging in and observing pay periods or setting up schedules is easy. It's nice to have Timesheets, Time off Requests, and Payroll in one place as opposed to having these scattered across other small software (Harvest, Tsheets). The mobile app is nice. Cons It could be a bit clunky to navigate at times, and it doesn't work as hard as Gusto or Zenefits to be 'pretty' or 'fun', but it gets the job done at scale. It's a bit easier to look at after the update this year. Review Source Response from Paycom December 20, 2018 Thank you for the review and feedback. We are dedicated to working hard to get the job done for you. We're glad that you improved of the update this year. Please let us know if you have any other ideas about what you would like to see in our solution. We look forward to hearing from you. VR Verified Reviewer Governance, Risk & Compliance Administrator E-Learning Used the software for: 1-2 years ### "Not the worst, but not the best" November 25, 2018 3.0 Paycom was supposed to be our ATS, HRIS, and payroll/PTO. Now it only serves in the latter capacity. While all software of this type offers challenges, Paycoms fundamental shortcomings and terrible customer service (in relation to ATS support) had us running for the hills. Pros The employer employee interface made W2s, PTO requests, and time entries very simple. The Finance team loved Paycom, and we are sticking with them to serve this specific purpose. Cons The document management system was atrocious- once a document is uploaded the title cannot be changed so user error can complicate reporting and sorting. The ATS function was the absolute worst. Very little integrations, out of compliance with new state regulations and a lackluster response to our repeated concerns. Review Source Response from Paycom December 20, 2018 We appreciate you sharing your feedback with us and we'd like to learn more how we can create a 5-star experience for you. Please reach out directly to your Paycom specialist so we may learn more. Michael "Sully" S. Senior Recruiter Used the software for: 1-2 years ### "Why didn't we switch sooner?" April 23, 2018 5.0 Pros Paycom is sooo much better than what we had before. It's night and day difference from our old provider. The ability to customize the fields and criteria that we need for our payroll and recruiting is incredible. Their customer service is top notch. There's nothing they aren't willing to do for their customers. I'm blown away! Oh, it's really easy for your employees to log in to their Self-Service platform. There they can do a number of things such as: update tax information, print paystubs, update personal information, etc. Cons Absolutely nothing! I can't say anything bad about Paycom. They have exceed my expectations. We still get compliments and rave reviews from our employees when they log in. Great product all around. Review Source Response from Paycom April 27, 2018 Sully, thank you for the wonderful review. We appreciate that you are "blown away." Thank you for choosing us to be your payroll and HR technology provider. VR Verified Reviewer Substitute Teacher Primary/Secondary Education Used the software for: 1-2 years ### "Paycom Review" March 21, 2019 5.0 Pros I had to have this software for work. It was very easy to use. You logged in and checked in when you started the day. Then you checked out and logged out when the day ended. It was a nice tool for work. I could also request time off and see my pay stubs. That was a nice feature of the software. Cons I did not really like how we had to clock in and out for lunch. That was kind of annoying when maybe you got back 1 or 2 minutes late, and it was late on your schedule. I also did not like how sometimes it would not log me out. I had checked out for the day and then I came back the next day, and I was still checked in from the previous day. That was a bit unusual, but did not happen very often. Review Source Response from Paycom March 25, 2019 Thank you for the 5-star review! We are happy to hear you are enjoying the multiple features of Paycom. Please let us know if there is anything else we can do to continue to provide a 5-star experience. RR Ryan R. Clinical Informatics Administrator Hospital & Health Care Used the software for: 1-2 years ### "Great overall employee/employer portal" December 21, 2023 5.0 Pros Ease of setup for education and training materials and documents. Payroll handling is awesome. Document and training tracking is amazing. Paycheck approval feature is really cool. Very easy to use for employees. Cons Needs the ability to build and send surveys and report on them more detailed. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Was not meeting the needs of our practice. Review Source Response from Paycom December 26, 2023 Ryan, we're happy to hear you enjoy the many features our product offers. Thank you for the 5-star review! JG Joanna G. Highschool English Teacher Education Management Used the software for: 2+ years ### "Paycom" July 20, 2021 5.0 Overall, it has made me see the value in a one-stop shop. I've worked other places where there are multiple platforms to keep track of. But this is a simple way to keep track of everything related to HR and I am never lost or confused. Pros The most helpful thing about this software is that everything is in one place. Anything related to payroll, HR, etc. is all in one place. I can find any of my important documents, my paystubs, time off requests, etc. And the app is also intuitive and easy to navigate. The app also loads quickly when I need to pull up a paystub quickly for proof of address or employment. Overall, it made my onboarding experience very simple and has continued to make it easy to find anything I might need. Cons The only negative I've ever experienced is that sometimes, when irrelevant items are added to a check-list, there is no way to "opt out" or remove notifications. My dashboard still says I have a missing item from when I was onboarded as a substitute, even though I am currently employed full time. Review Source Response from Paycom July 22, 2021 We appreciate you sharing your experience, and we are glad to hear you enjoy our single-database solution. If you have any additional feedback, please reach out to us at feedback@paycomonline.com so we can learn more. SF Sherry F. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Paycom Essential to our Operations" June 8, 2020 5.0 We are very happy with Paycom. Payroll runs like clockwork. We recently started doing direct deposit and has all staff start using the employee portal and we really like that. Pros Paycom's software is easy to use and their customer service is fantastic. There is always a live person there ready to answer all my questions. Having Paycom's service also helps me to perform my job more efficiently as I know payroll will always be done on time and accurately. Additionally, as a nonprofit that completes numerous grant applications each year, we can always quickly pull any payroll reports we need to complete the applications. Cons Sometimes it is difficult to find the report you want to run because of how they name them and what files they put them in. Reason for choosing Paycom Because they had the more robust payroll service we desired. Review Source Response from Paycom June 22, 2020 Thank you, Sherry! We're thrilled our products have been able to help you operate more efficiently! We love receiving feedback from our users, so please let us know of any new enhancements you would like to see from us at feedback@paycomonline.com. AR ANTONIO R. Senior Designer Building Materials Used the software for: 1-2 years ### "It pays to use Paycom!" January 7, 2020 5.0 Paycom has made everything related to HR easier. Whether it's payroll, benefits, SOP's, document signing even business process tutorials, everything is in one place now and easier to access and interact with. Pros Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient. Cons Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom We were using ADP and switched. Thought about staying with it because training 450 people is always a challenge. However, the benefits to change were to great. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Not enough flexibility. We with 450+ employees we needed more access to more information in one place so we could try everyone once on one software. Review Source Response from Paycom January 10, 2020 Antonio, thank you for the raving review! We are thrilled that you are enjoying your Paycom experience! Arvind D. Advisor Information Technology and Services Used the software for: 6-12 months ### "A complete end to end employee hire to retire package for organisations" October 31, 2022 4.0 Overall a fine experience. Wish team all the luck and hope they regularly bring advanced features specially in U.I for admins and end users as that can be a game changer along with some reduction in pricing options Pros Easy navigation and easy to use pathsSynchronization between different modules and different apps is greatAvailability of multi lingual option is great , though it can be enhanced even further. Cons User interface can be more appealing given changed preferences both by administrators and end users in today's timeNeed to review a bit on the pricing front. Reason for choosing Paycom Paycor, Rippling, Paylocity, Review Source TK Tammy K. Director of Human Resources Warehousing Used the software for: Less than 6 months ### "Recommend!" March 19, 2024 5.0 Pros I have been with two companies now that have switched to Paycom and would recommend this to any company struggling with their payroll process. The customer service has been excellent and the outcome for our employees has been exceptional. Cons The biggest challenge is getting our employees onboard with change. Once we sold to them the importance of this change and they were able to see this, it was smooth sailing for us all. Review Source Response from Paycom March 26, 2024 Tammy, we're so happy to hear about your experience with Paycom. We're also grateful to hear you are receiving top-notch customer service. Thank you for the 5-star review! KH Karen H. business administrator Leisure, Travel & Tourism Used the software for: 6-12 months ### "easier workflow" April 24, 2023 5.0 Pros It is a platform that with its usefulness facilitated the workflow to decrease by allowing employees to interact in a special way when reporting information for payroll, vacations or additional payments that sometimes they forget to make, there is closer communication with each one of the employees Cons for the function with which I use this software there have been no failures Review Source Response from Paycom April 26, 2023 We're delighted to learn Paycom has increased communication and led to an efficient workflow for your team! If you have additional feedback, please contact us at feedback@paycomonline.com, and a team member will reach out to you. SP Shayla P. HR Director Construction Used the software for: 1-2 years ### "Best all around payroll/HRIS that I've used thus far" January 23, 2019 5.0 This is a great HRIS and payroll system. Probably not for smaller companies though. Pros This system has everything payroll and HR related. There are lots of features such as applicant tracking, onboarding, employee profiles, pto, time tracking, tax credits, and you are able to give different access to different admins - for example give only payroll access to the finance department, or only applicant tracking for recruiters. The customer service team assigned to your company are great at getting back with you on your issues. Cons A lot of the features though aren't user friendly. There is a lot of capabilities that could be simplified. Some of the features that we pay for, such as applicant tracking, have a lot of sub features that we don't use at all - yet still have to pay for them. There are lots of updates every once in a while, and it's frustrating when something that you're used to doing, is completely changed - and sometimes not for the better. Review Source Response from Paycom January 24, 2019 We're so thrilled to read about your experience with Paycom so far! Additionally, we'd love to learn more about your feedback regarding additional features not being used as we always welcome input, ideas or suggestions from our clients. Please reach out to your Paycom client support specialist as they can assist you further. WC William C. Owner/President Logistics and Supply Chain Used the software for: 1-2 years ### "Preferred software for our Payroll and timekeeping needs" March 16, 2022 5.0 Overall, we are very pleased with Paycom's software and support services. Although ADP is more of the "household name" in the Payroll and timekeeping software space, and is slightly less expensive, Paycom seemed to be the better option. Pros Our employees like using AND as the business owner, I like the self-service nature of the software tools, especially timekeeping and punch edits. Cons On the administrator end, there needs to be more standardized reporting options. Also, from a user experience, too many click throughs are needed to accomplish a simple task or retrieve data. For example minimum of 4 click throughs just to retrieve an employee's contact info. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom More intuitive for users, better app,etc. Review Source Response from Paycom March 21, 2022 Thank you for the review! It's great to hear our software has streamlined your HR processes by making all your information available in one place. Feel free to share any enhancements you'd like to see with our team at feedback@paycomonline.com. VR Verified Reviewer Dr Hospital & Health Care Used the software for: 6-12 months ### "Paycom" June 13, 2023 5.0 Excellent Pros All things are very trustful easy and fast Cons I like all very likely and nothing can be least likely Review Source Response from Paycom June 19, 2023 We appreciate you taking the time to leave a review! It's great to hear about our easy-to-use software. If you have additional comments, you can share them with us at feedback@paycomonline.com. nR nichole R. Director Non-Profit Organization Management Used the software for: 1-2 years ### "Paycom management review" April 4, 2022 5.0 Its user friendly and its easy to teach new hires how to use it. Pros It is very user friendly and east to navigate. I also like that if an employee does something it send me an email. The mobile app is also very coinvent since I'm not always at my desk. Cons Honestly I haven't found anything that I dislike at this time. I've been using it for about 2 years. Review Source Response from Paycom April 5, 2022 Thank you for the 5-star review! It's great to hear you're enjoying our user-friendly software. Feel free to share any enhancements you'd like to see with our team at feedback@paycomonline.com. EB Ellie B. Assistant Controller Aviation & Aerospace Used the software for: 2+ years ### "A great option for small businesses" December 20, 2018 3.0 Pros Working in finance operations and HR, I was able to use the software as an Admin and as an employee. Paycom was extremely easy for employees to use to view paychecks, tax documents, PTO, etc. On the back end, it was a pretty good option for a small business to run payroll. With employees working across the country, Paycom support was helpful in setting up local and state tax accounts, and making sure that we fulfill legal requirements. We also had the option to make corrections to payrolls (such as if an employee fails to report a change of address in time) in previous quarters, but at an extra cost. Cons When I first started using the software, we had 50 employees and now have 150. I find that as the company grew, it became a little difficult to use Paycom in special cases. I had to use CSV files in a very specified format and sometimes support would not know which template was appropriate. It required a lot of manual work. If you deviate even slightly from the format, it would either not work or make changes that you do not intend. Also, we had issues every year with with how travel reimbursement expenses were reported on both W2 and 1099 individuals, despite contacting support well in advance. Review Source Response from Paycom December 31, 2018 Ellie, thank you for the review and feedback. We will share it with both our client support and product teams. We're always here to help at any time and look forward to connecting with you. Elizabeth G. HR & Accounting Manager Used the software for: 2+ years ### "Great customer service" June 26, 2018 5.0 More time to do other tasks that I need to do. Pros They are constantly making improvements to meet the clients needs. Each moth they send you reminders to review the new changes and have helpful tutorials or you can call your customer service rep to help you. Cons Sometimes the changes can bog you down if you don't keep up on the tutorials or revie the updates. Review Source Response from Paycom June 29, 2018 Elizabeth, thank you for the review! Our goal is to continue innovating forward on behalf of our clients. We also welcome and encourage you to share your ideas and suggestions with us - even if the feedback includes how we roll out updates - just contact your Paycom specialist! We look forward to hearing from you. JH Jaime H. CFO Legal Services Used the software for: 2+ years ### "Terrible Service" January 23, 2019 1.0 There are just too many headaches when working with this company. I had to do a full audit on PTO to make sure people were credited correctly. I would not recommend this company and ended up switching payroll companies this year. Pros The interface is easy to use and has a lot of features. They time clock is easy for employees. Reports are intuitive. Cons The service was terrible. It would take 3 to 7 days to return my email's and I typically had to resend the email. The platform was changed and I was not timely notified so it took hours longer to run the payroll. My W-2's were amended twice last year and will need to be amended again this year. The staff does not understand the reporting rules on a health savings account. I have an employee over 55 who wanted to make a catch up contribution to the 401k. The system erroneously didn't allow it and changed the check that i had submitted. I didn't receive a phone call from Paycom but I caught the mistake and was able to get it fixed. Review Source Response from Paycom January 24, 2019 We’re sorry to read you are unhappy. We will share your feedback with leadership and a member of the team will follow up with you in order to alleviate these pain points. It is our goal to create strategic partnerships with our clients. We appreciate your business and look forward to discussing with you and your team further. AC Angela C. Community health advocate Individual & Family Services Used the software for: 6-12 months ### "Time punch and request time off " October 5, 2021 3.0 Pros I like most the application can be used on different types of devices such as laptop and smart phone. Once password is saved you can you one touch to get in and out application. Cons Some features are hard to figure out and takes some trouble shooting to use . Review Source Response from Paycom October 6, 2021 We are glad you are enjoying our easy-to-use app and the convenience our single sign-on solution offers! We'd like the opportunity to learn more about how we can provide a 5-star experience for you. Please reach out to us at feedback@paycomonline.com. Thank you! AK Ashton K. Student E-Learning Used the software for: 1-2 years ### "Why you need Paycom" November 17, 2022 3.0 Overall my experience with Paycom has been a good one. Pros I love how easy and accessible Paycom makes its features. It is easy to clock in and out daily, and forms that are normally difficult, get cut in half time-wise Cons I have no negative comments about this software! Review Source Response from Paycom November 18, 2022 It's rewarding to know that Paycom has made tedious HR and payroll processes easier and more convenient. If you have more feedback on how we could provide a 10-star experience, reach out to us at feedback@paycomonline.com JN Jasmine N. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Best " September 25, 2021 5.0 Great ! Fast ! Recommend Pros It’s quick and very helpful guidance, very smart Cons I don’t have any dislikes!! Never take away this from us Review Source Response from Paycom September 28, 2021 We're glad you enjoy our software, Jasmine! Thank you for the 5-star review. Talk to a Capterra advisor for free and get results within 15 minutes.