# Page 21 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Paycom the right Human Resources solution for you? Explore 1281 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1281) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 11th, 2026 # Page 21 - Reviews of Paycom ## Showing most helpful reviews Showing 501-525 of 1281 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Morgan K. HR Manager Chemicals Used the software for: Less than 6 months ### "Streamline into one system!" May 15, 2024 5.0 Amazing - from start to finish! Very efficient and timely. Pros The customer support was amazing. \[sensitive content hidden\] were an amazing team. Cons The timesheets were difficult to read for overnight employees. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Paycom The indeed savings and everything is streamlined into one system with Paycom. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Two different systems, not user friendly. Review Source Response from Paycom May 16, 2024 Morgan, we're thrilled to read your review! We're especially happy to hear you've had a positive experience with our customer support team. Thank you for the 5-star review! VR Verified Reviewer Director of IT Hospital & Health Care Used the software for: 6-12 months ### "Lot's of Features" October 22, 2019 4.0 Overall I would still recommend Paycom to most people. They are a one-stop solution and are release new features regularly. I just wish they would spend some more time perfecting their existing modules. Pros We bought most of the modules and it has improved some of our workflows. The biggest part is our staff actually uses the app which has helped us and removed some of the data updates, like phone changes or direct deposit changes from our managers and HR staff. It also has brought some of our previously separate software into one solution. Cons There are a variety of areas that even as the administrator I can't change or see. The modules are designed for normal business practices, however, for a lot of companies, there are often special cases and exceptions to rules. These can be difficult or impossible to do in the system. We have actually rewritten some policies to fit into what the software can do. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) I really like Kronos from an administrative perspective. However, their employee-facing side isn't as nice as Paycoms. Paycom has a few areas, such as scheduling that are more robust. Review Source Response from Paycom October 25, 2019 Thank you for your review and feedback! We will share it with our product team! GJ Gabriel J. Circ Supervisor Libraries Used the software for: 1-2 years ### "Highly Efficient Payroll Software" November 16, 2023 5.0 Pros Paycom is very user friendly and easy to use. It's easy to see how much leave you have and how much leave you'll accrue by a certain date. I like that it sends you reminders about missing punches, to edit a punch and approve payroll. It's very easy to set up direct deposit and to make changes. Cons Some of the reminder emails for managers are redundant. Review Source Response from Paycom November 17, 2023 We're glad to hear how Paycom has simplified your HR and payroll tasks, Gabriel! We appreciate your feedback, and thank you for the positive review! VR Verified Reviewer Office Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Payroll Provider " February 12, 2021 5.0 Everyone is very responsive and responds to you with in 24 hours, although I have honestly never had a response be that slow, they are always faster. There are reports for everything making is much easier for our business to do reporting. Pros Paycom is very user friendly, easy to navigate, and the customer service is excellent and very knowledgeable. Paycom wants you to use all there is in their system and continue to teach users how to get the most from the products. Cons Sometimes there are issues with staff clocking in for the day, but that is mostly due to internet issues. Reason for choosing Paycom Cheaper and our representative spent the time to really show us how it will benefit our business. Review Source Response from Paycom February 17, 2021 Thank you for the 5-star review! We're glad to see you have enjoying our software and reporting capabilities. Feel free to share any enhancements you would like to see with your dedicated specialist or with our team at feedback@paycomonline.com. TM Terra M. HR Manager Retail Used the software for: 2+ years ### "Love the customer support" September 16, 2020 4.0 Pros The fact that our "hire to fire" process is completely seamless in Paycom is a huge win. My dedicated specialist is there with me every step of the way from small questions to big issues. I can rest easy knowing that things will always be resolved timely. The interface is user friendly and Paycom is always making updates to make things even easier. Cons I don't think any aspect is necessarily difficult to use with Paycom, but there are a few company specific things that don't flow quite as smoothly in the software as I would like. One example is the PTO for my store employees does not show correctly. We have a very specific policy for them and Paycom can't quite accommodate so we have to train our employees on how to work around this issue. Review Source Response from Paycom September 23, 2020 Thank you for the review! We are happy to hear you are enjoying our system. We also appreciate your feedback and would like the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com. PH Pamala H. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Paycom Review" June 6, 2023 5.0 Great experience and helpful and polite customer service. Pros The ease of access and ability to change information in real time. Cons There is nothing that I do not like about this software. Review Source Response from Paycom June 15, 2023 Thank you for the 5-star review! It's great to hear you're enjoying the ease and accessibility our software provides. If you have any questions or additional feedback, please reach out to us at feedback@paycomonline.com. SS Sharon S. Associate Director of Summer Enrollment Education Management Used the software for: 1-2 years ### "Easy to use payroll /time clock system" July 23, 2023 5.0 Accurate time clocking and easy to manage vacation hours Pros Its easy to use and to track your vacation hours, complete forms, etc. From a user perspective its very user friendly Cons I don't have any concerns at this time. Review Source Response from Paycom July 27, 2023 Thanks for the 5-star review, Sharon! We are so glad you are finding Paycom user-friendly and easy to use! We're looking forward to continuing our partnership with your organization. BG Bri G. Human Resources Director Printing Used the software for: 2+ years ### "Once the kinks worked out, we've been happy" April 23, 2019 4.0 Our largest issue has been that Paycom's PTO accrual functioned ONLY according to the process of payroll, which our company's does not (we accrue first of the month, roll over EOY, and tracking/accrual has nothing to do with a pay date). This has hopefully been fixed with new functionality rolled out, but we're still in the process of converting. Pros Everything is all in one place, and for the most part does exactly what we need it to do. Paycom is my 4th HRIS implementation, and the on-site support throughout implementation has so far been unmatched. Reporting is relatively easy to figure out, and having a dedicated specialist has meant that anything else we needed has been given to us well. No implementation has been 100% smooth, and there will always be errors in setup and functionality you thought would be there but isn't, but overall it's been good. Cons As with any tech company, turnover is insane. Throughout our implementation and post-live support, we have been the 1st or MAYBE the 2nd client these representatives have had. This has meant we were sold products that didn't work as advertised, set up in the system incorrectly, or support has been novice. This has been largely due to unseasoned employees who don't entirely know all of the answers yet. This makes it hard to get things done right the first time. Review Source Response from Paycom April 29, 2019 Bri, we greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your comments. BT Bodessa T. CHWC Health, Wellness and Fitness Used the software for: 2+ years ### "Simple yet efficient " January 20, 2022 5.0 It’s been great with helping us manage time and PTO, Benefits enrollment, shift coverage and the biggest headache we we’re having managing required training. Pros The ease of use and the fact that it appears to be error proof on the user end. Cons No cons at this time but I will update my review if we experience any. Switched from [extendedReach](https://www.capterra.com/p/248416/extendedReach/) The system abilities were specific yet limited and required us to use multiple processes to accomplish some task. Review Source Response from Paycom January 21, 2022 Thank you for the 5-star review! We're thrilled to hear you find our software easy-to-use. If you have any additional feedback, please reach out to your dedicated specialist or our team at feedback@paycomonline.com. Jessie B. Fit Stylist Consumer Services Used the software for: Less than 6 months ### "Great experience. good for companies to use." April 10, 2019 4.0 I appreciated the presentation and the thoroughness that this software provides. i like the app and the payroll aspect of it. It is a great experience and worth consideration for your company. Pros I liked the presentation first off. They explained how to use the software thoroughly. There is an app which is a convenient benefit. The payroll tab is super helpful and you can see all your paystubs, print them out or view them as a pdf. When signing up for your account it was helpful that they list all the tasks you need to complete and lets you know your progress. I like the layout and the color scheme. Cons It was slightly hard to navigate how to edit clock in times. The need to enter login and password (which can be saved on your computer) then your SSN is excessive. when you want to login quickly this step holds you up as the computer doesn't remember it and constantly wants to update your password to the SSN. cons would be to update your time off or in times, i had to manually enter a reason or when the time needed to be changed. it was a bit inconvenient. with the new payroll system came new clock in computers. you had to can your card, punch clock in/in day then even clock out for break! it was paid but it was timed so there were long lines to clock in due to the length of clocking in time it takes, definitely longer than a swipe. I understand why that measure was put in place but its annoying due to the break times, you don't get a full break because you're waiting in line to clock back in on time. Review Source Response from Paycom April 16, 2019 Thank you for the review! We greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass your dedicated client support team your comments. MM MIRANDA M. Director of HR and Payroll Security and Investigations Used the software for: Less than 6 months ### "Best Payroll/HR" March 19, 2024 5.0 Pros the sudtomer service is absolutely amazing. We get responses back no longer than and hour. All our questions get answered, or the work through them with us to find the best solutions. Cons So far we have nothing that is a downside from switching over. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) We needed better costmer service and a platform that can handle all our needs as a company. Review Source Response from Paycom March 21, 2024 Miranda, we're thrilled to hear our team is providing you and your organization with top-tier client service! Thank you for your allowing us to serve your organization! VR Verified Reviewer Content Librarian Used the software for: 2+ years ### "Usable, but not user-friendly" July 17, 2018 3.0 Pros It tracks my time, allows me to access HR documents, shows what vacation/sick/holiday time I have both taken and accrued, and gets me paid. It gets the job done and is, for the most part, usable for me without too many missteps. Cons The interface could use an upgrade, and in fact the new updates are a little worse, adding to the number of clicks I need to navigate through in order to get to the page I want. I am technically an hourly employee and add my hours at the end of each day - however, I work on a lot of different projects, and adding each project I worked on, individually, one project at a time, often takes up to 15 minutes of my day! Adding hours this way is extremely clunky and it's also easy for me to get it "wrong" by missing the date or notes field and then having to re-do my timesheet. Review Source Response from Paycom July 27, 2018 We appreciate your feedback and will share it with our product team. Our goal is to provide both our clients and employees a true 5-star experience. Please feel free to also share your feedback through your company's Paycom specialist. MS Morgan S. HR Manager Insurance Used the software for: 1-2 years ### "System still needs a ton of design upgrades to match competitor's offerings/meet business needs." December 5, 2017 2.0 Pros ESS Dashboard/Tiles and notification menu. Ability to send automated "no thank you letters" to rejected interview candidates Test sample paychecks Total comp letters Dynamic Benefits / Open Enrollment Process Cons No historical reporting No option for change reports to pull one or two field items and does not show effective dates System glitches in LMS (when importing external content) - Dashboard does not reflect "percentage complete"; issues with completed courses showing as still needing to be complete despite confirmation Phantom period in Time Off Module Position Management/Org chart has to be manually changed. Position seats are not updated when a PAF is submitted. Applicant Tracking Module is confusing (too many dashboards and the dashboards do not populate the correct data) Can't hide unfilled/unused custom fields Performance Review Module not very dynamic/customizable Survey function not very dynamic/customizable (no logic) No Job Description function/Module 401k changes wont feed to our external vendor Too many individual steps to accomplish one task (i.e. build a check list) In general, the system is not as user friendly / customizable / dynamic as it was sold to us as. Review Source Response from Paycom December 13, 2017 Morgan, our team would like to connect with you regarding your feedback. Paycom is committed to being a valuable partner and we want to make sure you are receiving the maximum benefit out of the system. Based on the items listed in your feedback, we believe we can help alleviate some of the challenges you may be having. We¿re always adding additional functionality to the Paycom solution and we want to verify you are receiving those updates. We will have a member of our team reach out to you and you can always reach out to your Paycom specialist at any time. Thank you for giving us the opportunity to assist you. CI Clarice I. Development and Marketing Non-Profit Organization Management Used the software for: 1-2 years ### "Paycom is the Best" November 17, 2020 5.0 We are able to track our employees time sheets and make sure everyone is working on time for the proper amount of hours Pros Using Paycom makes signing in and out of work super easy It has a mobile platform so can be done from your phone Able to request days off and sick days as well as manage how many days you have off Can easily access tax forms when necessary Cons If you forget to sign in/out or sign out too early then you cannot fix it yourself you have to add a request and sometimes it is a little cumbersome. Overall however it solves all problems of managing employees time. Review Source Response from Paycom November 18, 2020 Thank you for the review and feedback! We're happy to hear you're enjoying the easy navigation through the app. Feel free to share any enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com. JD Jennifer D. President Marketing and Advertising Used the software for: 6-12 months ### "PAYCOM? We now call in Paycon " March 24, 2022 2.0 Paid several hundred dollars to implement this software. They didn't pay my taxes timely as stated causing fees and now they are refusing to pay the penalties. Each quarter I get hundreds of dollars in "fees" for taking too long to process payroll (i get 2 day)Every payroll I have to call because something doesn't work and it is over an hour to get it right. It is a huge time suck. Any problems with fees, good luck it is March and I have been waiting for answers since December. Pros They are very nice in the beginning Cons A whole lot of things but mainly that they nickle and dime you to death. Implementation was supposed to be seamless. I have 7 employees excluding owners and it has been a nightmare Reason for choosing Paycom Seemed like a large legit company Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) I was told my life would be easier Review Source Response from Paycom March 28, 2022 Hi, Jennifer. We work hard to be every business's partner of choice for their HR needs and would like to know more about your experience. We'd like to further look into your feedback and would appreciate it if you'd reach out to us at feedback@paycomonline.com so we can discuss resolutions. César C. Computer engineer Computer Hardware Used the software for: 1-2 years ### "A great business manager" May 26, 2022 4.0 My experience with Paycom, and the experience of all my colleagues and friends who use Paycom, are excellent. It's great to have all my work sections in one place, it saves a lot of time, works, and stress. The mobile platform works very well so you can always monitor work notifications. Overall very happy with the platform, 10/10. Pros Paycom is the ideal tool to manage money and human resources in a company, it is a platform that has many options to manage the entire employee payroll, from the platform you can manage the salary, performance, dismissal, and incorporation of workers. The interface is very good, it is understandable and intuitive, in addition, the communication tools between the boss and the worker are very well implemented. Also from Paycom, you can manage the payroll and expenses that the company has within a certain time limit that we can customize. It is a platform that promotes a good atmosphere among employees because there are sections that serve as a forum where workers can interact very easily. In general, Paycom is an excellent platform, highly recommended for all those companies that need to get out of paper management and move to the virtual world. Cons Many processes or configurations can become very tedious, the interface lacks optimization in this regard. Review Source Response from Paycom May 27, 2022 Thank you for sharing your experience! We're thrilled that Paycom has helped you save time and reduce stress. Feel free to share any enhancements you'd like to see with our team at feedback@paycomonline.com. AC Adam C. Talent Recruiting Non-Profit Organization Management Used the software for: 6-12 months ### "Review" July 5, 2023 2.0 Negative Pros That everything is in one place. The customer service folks seem nice. Cons A lot of bells and whistles when things could just be an easy click. Also, the System is old to do all of these items but really falls short. Switched from [ApplicantStack](https://www.capterra.com/p/264567/ApplicantStack/) Apparently, it would put everything in one place. Review Source Response from Paycom July 6, 2023 We've read your review and would like the opportunity to better understand your feedback. We encourage you to send us an email at feedback@paycomonline.com, and a team member will contact you to discuss your experience. VR Verified Reviewer Vice President, Business Development Staffing and Recruiting Used the software for: 2+ years ### "Staffing company success" December 8, 2020 5.0 Our overall experience is very good in all areas that we use the system. Pros The ease of time/payroll management for our internal employees, contract employees and clients are primary benefits to our team. Annual benefits enrollment is a huge plus as well. Not only do we use Paycom as a client, but serve as a vendor to the company as well. I am happy to recommend their cutting edge technology to anyone. Cons I can't think of anything from my perspective. Review Source Response from Paycom December 9, 2020 Thank you for the 5-star review. We are thrilled you love our software! We also appreciate your feedback. Feel free to share any enhancements you would like to see with your dedicated specialist or with our team at feedback@paycomonline.com. RR Rajesh R. Analyst Computer Software Used the software for: 6-12 months ### "Great product value for money" February 4, 2022 4.0 It's a great product, worth it. Pros It provides wide range of features or modules. Good UI. Cons Performance should be improved, It's taking a bit time to store but it's fine. Switched from [TrackSmart Attendance](https://www.capterra.com/p/120374/TrackSmart-Attendance/) It was bit costly. Review Source Response from Paycom February 9, 2022 Thank you for the review, Rajesh! It's great to hear you're enjoying our software. We are interested in learning more about your feedback. Please reach out to our team at feedback@paycomonline.com. AS Andy S. EHS Manager Building Materials Used the software for: 2+ years ### "Paycom is a great tool for your employees" February 8, 2022 5.0 Love this tool and would highly recommend to others! Pros East to use and manage. Simple for employees to do most everything they need through the app! Cons Nothing I dislike about Paycom - too much to love! Review Source Response from Paycom February 11, 2022 Andy, thank you for the 5-star review! We're thrilled to hear you're loving our software and you find it easy to use. AD Armaan D. Vice President & COO Restaurants Used the software for: 1-2 years ### "Paycom is Incredible and has the best support team!" May 1, 2020 5.0 Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition. Pros There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members. Cons There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Our sales rep \[SENSITIVE CONTENT HIDDEN\], and her team were the best to work with and very knowledgeable about all of the products and features. We felt that was the best decision as this has turned into a great partnership where not only are we using what Paycom has to offer, but we are also able to provide our own suggestions which are coming to fruition for the whole company and this two way communication has been phenomenal. Review Source Response from Paycom May 5, 2020 Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team. Vera B. Used the software for: 2+ years ### "Excellent Product, Excellent Service" March 30, 2018 4.0 As stated previously, toggling between my 4 companies saves me a lot of time. We also have a lot of employees that work out on the field and having a mobile app for those employees has been a big help. Pros Paycom is excellent. I work with 4 different companies and i am able to manage all four separate companies from the same log-in. It lets you toggle between companies which makes my time card editing and approving process go by so much faster! I also LOVE the customer service. I have a designated agent whom I can call directly if i have any issues and she is quick to help out in any way she can. Additionally, the W2s are sent to ou via fedex all ready to go. SO easy to deal with during tax season Cons My only gripe with paycom would be that we seem to consistently have an issue with a certain tax being taken from each employees check and paid forward to the state. In Oregon there is a Trimet tax and paycom seems to have a hard time getting that taken care of. However, through many calls with our agent, we were able to (hopefully) get this problem solved. Overall, a minor issue when I consider the many benefits of working with paycom. Review Source Response from Paycom April 3, 2018 Vera, thank you so much for the review and feedback. We'll be sure to share that with both our product and support team, who may reach out to you for additional information. Thank you for your partnership and please reach out to your Paycom specialist if you need anything. VR Verified Reviewer Senior Accounting Manager Human Resources Used the software for: 1-2 years ### "Loved as an admin" January 19, 2021 4.0 Overall, I liked Paycom, it helped us consolidate HRIS and Payroll into one platform and upload mass employee data rather than having to enter it by hand. Pros As an Admin in the background I loved the reporting capabilities! You can report on anything and everything and customize the report however you'd like. Cons The team did not find it fully user friendly. It would take a lot of clicks to find what they were looking for. Also, by moving to Paycom, it made our 401k process a lot more manual. Having to enter employee rate changes by hand and upload 401k deductions by hand as well. Reason for choosing Paycom The reporting features were better by far Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Looking to combine HRIS and Payroll into one platform Review Source Response from Paycom January 22, 2021 We're glad to see you have enjoyed our software and customized reporting capabilities! We're interested in learning more about your feedback and how we can earn a 5-star rating from you. Feel free to reach out to us at feedback@paycomonline.com. AS Andy S. EHS Manager Building Materials Used the software for: 2+ years ### "Fantastic Tool for Employers and for their Employees" August 15, 2022 5.0 Love this software! so easy to use and track everything for employers and employees! I wish we had this at my current job! Pros Intuitive software that is simple to use on both a desktop computer and mobile device as well. Great for tracking hours worked, requesting and scheduling PTO, check stub management, and so much more! Easy to schedule learning activities for employees and for tracking completion. Cons In the 2.5 years of using this software at a former employer, there was not a single complaint about anything! Review Source Response from Paycom August 19, 2022 We enjoy hearing about all the ways Paycom has impacted your company and helped you streamline some of those more tedious HR tasks. We hope this has cleared up some time in your schedule to do more of what you enjoy. We are so thankful for our amazing clients, and we can't wait to continue working with you in the future. Thank you for leaving us a review! Seth H. Marketing and Communications Specialist Insurance Used the software for: 2+ years ### "Great HR Tool" June 4, 2021 5.0 Overall a good experience with the tool Pros ease of use on mobile phones as well as desktop usage Cons Felt like there was constant micro-management by the company through the tool Review Source Response from Paycom June 7, 2021 We appreciate you sharing your experience, and we are glad to hear you enjoy our single-database solution. If you have any additional feedback, please reach out to us at feedback@paycomonline.com so we can learn more. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.