# Page 22 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 22 - Is Paycom the right Human Resources solution for you? Explore 1173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1173) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 22 - Reviews of Paycom ## Showing most helpful reviews Showing 526-550 of 1173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Amanda B. BM Hospitality Used the software for: 2+ years ### "Use it daily" July 21, 2022 5.0 Pros I love Paycom. I use it everyday for clocking in, getting paystubs, checking PTO, etc… it’s really easy to use and the app makes it easier. Cons Sometimes I have a hard time getting the app to recognize my location, but that’s the only down side. Review Source Response from Paycom July 25, 2022 It's great to know that while you're working hard to make your guests' lives easier, Paycom is working behind the scenes to make your life easier, Amanda. We love to hear from people who have benefitted from all of Paycom's features, so thank you for leaving us your feedback! MA Mindy A. Teacher Primary/Secondary Education Used the software for: 6-12 months ### "Conveniently awesome" September 1, 2022 5.0 The benefits of being able to access info after is awesome! This was always a pain before, having to track down management to look up something for you Pros All the things you learn about the job in the beginning but forget & need to easily access on a whim is right at your fingertips! Cons Completing the documents were frustrating at first, maneuvering back & forth between what was completed & what wasn’t. But I suspect a learning curve, b/c I didn’t have any trouble later on. Review Source Response from Paycom September 12, 2022 It's great knowing that Paycom has given you easy access to your important onboarding and employment information. We're happy knowing that we've made your life a little easier, especially with all the hard work you do as a teacher. Thank you for leaving us a review! hS helen S. practice manager Medical Practice Used the software for: 2+ years ### "Used to be really good. Not so much anymore" December 2, 2021 3.0 customer service was very good, software for small business, not so much Pros I used Paycom for probably 12 years with small companies. At some point they decided that wanted to up their service to larger companies. The software became a burden for small companies. Cons Where payroll took moments to run and just a few (less than 5) screens to complete, it became probably 15 screen to complete, so I moved on Reason for choosing Paycom customer service and ease of use Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) was totally dissatisfied with the service and the software Review Source Response from Paycom December 7, 2021 Hi, Helen. At Paycom, we take great pride in offering top-tier customer service to all our clients. We're always innovating to create solutions for businesses of all sizes as we have with Beti, the industry's first employee-driven payroll. We would like to know more about your experience and encourage you to reach out to your dedicated specialist or connect with us at feedback@paycomonline.com. Sajith N. Student Computer Software Used the software for: 2+ years ### "Paycom" March 8, 2020 3.0 The products are wonderful. The transition is excellent. Pros The technology here is high and easy to use. You can create, publish and release free of charge. Paycom is one of the most user-friendly HRMS out there. Cons One of the disadvantage of paycom is that it is expensive. The benifits of paycom are not automatically calculated. Review Source Response from Paycom April 23, 2020 Thank you for sharing your experience, Sajith! We hope your organization is enjoying the value of utilizing Paycom! Please be sure to share any other enhancements you would like to see from us at feedback@paycomonline.com. We love learning more about our users' experiences! kD kimberly D. Njid Mental Health Care Used the software for: 1-2 years ### "I can use it fromAnywhere " October 27, 2020 5.0 Overall my experience with pay COM has been pretty awesome I can Clock in for work any time that I want and I also can put in my hours if I forgot to clock in Pros I love that I can use pay COM anywhere and I don’t have to be at a specific spot it’s basically a time clock on my phone Cons I don’t like that I can only use one specific device at that point in time because I have a work phone and I have a work iPad and I am only able to use one or the other Review Source Response from Paycom November 4, 2020 Thank you for the 5-star review. We are thrilled you love our software! We also appreciate your feedback. Feel free to share any other enhancements you would like to see with your dedicated specialist or with our team at feedback@paycomonline.com. VR Verified Reviewer Senior Manager, Executive Search & Talent Acquisition Staffing and Recruiting Used the software for: 2+ years ### "Excellent platform for payroll and benefits management" August 14, 2018 5.0 My overall experience is very positive. As a user, I would highly recommend this software for any small to mid-size organizations. Pros Paycom is a very easy platform for administering/managing payroll, benefits, and year end tax forms. User can easily access paystubs, W2's, and benefits information via PC or their mobile app. User friendly for the entire team, and it has saved a lot of time when we process payroll each week. Integrates well with other applications as well. Cons Limited features in comparison to other software in this category. Also, the mobile app needs some improvement as it occasionally crashes. Review Source Response from Paycom August 24, 2018 Thank you for the review and feedback. We're so happy that the Paycom solution has been able to save you time and easily access information as both a payroll administrator and employee user. If you have any additional feedback about the Paycom mobile app, please fill out our mobile app form here: http://paycom.com/contact-us/mobile-app/ We'd love to hear from you! VR Verified Reviewer Senior Account Executive Food & Beverages Used the software for: 1-2 years ### "Does the job, keeps things simple" October 22, 2018 5.0 Overall our rapidly growing business was due for a professional, easy, and affordable tool to manager payroll, benefits, HR related things, etc. and this was perfect. Pros I can only compare it to what was offered before to employees. We used to be TriNet users. TriNet was very confusing that the customer service left much to desire. In contrast, Paycom is extremely simple, user friendly, and easy to manager. No complaints from employees, great customer service too! Cons I don't like that there are certain notifications that don't automatically go away even after they have been completed. It's annoying. Review Source Response from Paycom November 16, 2018 Thank you so much for the review. We are so happy to have you as a partner and value your feedback. We will share it with our product team. Dan R. CEO Used the software for: 2+ years ### "Paycom was a great decision for us." June 25, 2018 5.0 Pros Paycom has completely eliminated the burden of dealing with payroll taxes. This has been a huge win. The HR tools have transformed us into a completely different organization. Implementation was really easy. Cons I'd like to have a single module instead of having to login to 2 different aplications for the user and client experience. Review Source Response from Paycom June 28, 2018 Dan, thank you so much for sharing your experience with Paycom. We are so happy we could take the burden of dealing with payroll taxes from you. We appreciate your feedback regarding the login and will share it with our product team. SB Samantha B. Payroll Health, Wellness and Fitness Used the software for: 2+ years ### "Paycom Review" August 6, 2020 3.0 The technical support specialists are always eager to help and patient. Take your time to train and learn the software in-depth from the beginning; I didn't and learned a lot months down the road that would have helped from the start. Pros The report writing feature is great. I like being able to edit most of an employee's check in the payroll grid. Cons The interface is not user-friendly. Sometimes you have to search multiple places or enter information in multiple areas that could easily feed into each other with one entry. Review Source Response from Paycom August 7, 2020 Thank you for sharing, Samantha! We're glad to hear you are enjoying the report writing feature. We would love the opportunity to learn more about your feedback on our user interface and how we can help improve your experience. Please reach out to your dedicated specialist or to us at feedback@paycomonline.com. TJ Trevor J. COO Used the software for: 2+ years ### "We use Paycom for both our ATS and Payroll with ease. Our employees find the platform easy to use." June 7, 2018 5.0 Pros For Payroll, the cost of this service is better than other platforms for a business less than 200 employees. It's easy for our employees to use on their phone for clocking in and out and managers find it easy to approve time bi-weekly. For the ATS, it really cuts down on double entry throughout the recruiting process. Fairly simply user interface that really extends a user's access to their talent acquisition. Customer service has also been great with our rep coming into our office on a somewhat regular basis. You don't see that kind of attention for a software provider. Cons While this isn't the case for just Paycom's ATS, you are unable to manually enter a applicant into the system from the recruiter dashboard. It can only handle applicants who apply online either through a job board or your website. They offer an API but it's priced so that you can't justify it. On the Payroll side, I personally don't have any issues with the system. Maybe not having more self service tools? We use IP based time management and you have to call them directly to update those IP addresses. Review Source Response from Paycom June 14, 2018 Trevor, thank you for the review and feedback. We will share it with our product development team. If you have additional feedback or suggestions, please reach out to your Paycom specialist. Lavar D. Supervisor of Security Used the software for: 2+ years ### "Paycom has helped tremendously!" July 26, 2018 5.0 Our processed went from outdated to the future with Paycom. Pros Ease of use and the Paycom app are only 2 of my favorite things about Paycom. Not only are all the Paycom tools at my fingertips, but its incredibly ease to use. Cons This system has really helped revolutionize the way we do things, dont really have any complaints. I appreciate that Paycom is always putting out improvements as well! Review Source Response from Paycom July 27, 2018 Lavar, thank you so much for the review and sharing your experience with Paycom. We're so happy to partner with your organization. Your user experience is important to us! VR Verified Reviewer Director Of Member and Chapter Services Management Consulting Used the software for: 2+ years ### "A Solid Dependable Program" November 28, 2018 5.0 Pleased overall with the Paycom Experience they continue to make improvements to make regular workflow as easy as possible. Pros We have been using this software for several years now and have no complaints. The recent improvements have really improved PTO approval process. Cons The thing I like least about the program is that you have to have two logins as an employer and then an employee. Another addition to the 1000 usernames and passwords I have to put in a day. Review Source Response from Paycom December 20, 2018 Thank you for the review and feedback. We will share it with our product team. FCI Fez Clark I. CEO Security and Investigations Used the software for: I used a free trial ### "Horrible company " August 7, 2022 1.0 Pros They like to steal your money , and they keep it!!! Poor customer services without notice, they steal and lair, Manipulators, pushy, Dishonest!!! Cons They like to keep your money!!!!! Poor service Hello don’t do business with this company, they steal your money and poor customer services, pushy and lairs!!! Why do business with people like this! Manipulators, and horrible company to do business.. Recommendation Paychex or SurePayroll, this company isn’t worth your money!!! Again they will steal your money and performance is horrible…. Run as far as you can and stay away from this company! You have been warn.. Review Source Response from Paycom August 12, 2022 Hi, Fez. We work hard to create an open line of communication between our dedicated Specialists and clients. We are very forthcoming about our product and what services we offer while tailoring them to meet the specific needs of each organization. If you have any additional feedback to provide, you can do so at feedback@paycomonline.com. Miguel G. Graphic Designer Marketing and Advertising Used the software for: 1-2 years ### "Good tool for an employee" June 26, 2023 5.0 Pros I've been using Paycom for the last 2 years as an employee, and it is a good tool to manage payrolls and time. Cons Maybe the app could be more friendly. I think it need a better UX design. Review Source Response from Paycom June 27, 2023 Thank you for the 5-star review! It's great to hear that our software helps you easily manage your payroll. If you have any additional feedback, you can share them with us at feedback@paycomonline.com. HL Heather L. Accounting Supervisor Legal Services Used the software for: 1-2 years ### "Not a bad payroll software but support is lacking" February 20, 2020 4.0 Overall the experience has been positive, even with the support issues. I believe that most payroll companies have issues similar to this, as we've had bad experiences with other companies in the past. Pros I like the ease of use of this software as well as the functionality of being able to batch update certain items or batch upload bonuses, etc. I like the mobile app for employees and love that I'm able to approve employees time of requests via email without having to sign in. Cons The support is really where this company is lacking. Oftentimes our dedicated support person won't respond to emails or will give answers that are clearly incorrect and we will have to force the issue to get her to look further into an issue. Issues tend to take longer than they should to get resolved due to this and a few improvements seems to have just fallen through the cracks without persistent reminders. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Better functionality and ease of use Review Source Response from Paycom February 28, 2020 Heather, thank you for the review! We're glad to hear the software is working well for you and your employees. And thank you for the feedback regarding support. We shared your notes with your dedicated Paycom support specialist and our leadership team. Our goal is to make sure we are responding quickly and effectively and obviously we work to do better for you. VR Verified Reviewer Senior Account Manager Used the software for: 6-12 months ### "I use Paycom on a daily basis for work and so far its a great tool " June 11, 2018 4.0 daily time management tool which i enjoy Pros I like how Paycom keeps your log right on the main screen. It helsp to be abel to see when you clocked out so that you can ensure you are on the dot. I also love how it has the app and I can view all of my pay stubs or any other information I need on the go. Cons I don't like how if you have vacation time you cant take it in increments, although we are allowed to at work, it doesn't seem to allow you to take that on there. There are a few snags mainly with time off requests that makes Paycom tricky but besides that it is a great program to use. Review Source Response from Paycom June 14, 2018 We're glad to read that you believe Paycom is a great tool. That's our goal and we love that you are using the employee self-service mobile app. Thank you for the review and your feedback regarding vacation time. We will share it with our product development team. GL Gayle L. VP of HR Non-Profit Organization Management Used the software for: 6-12 months ### "Customer Service is not what they sell" September 13, 2019 3.0 We have been very frustrated with our implementation and ongoing service. They push to go live in a very short amount of time but did a terrible job of working to make sure the set up was right. They definitely have their own agenda but it did not match our needs. We still have to do continual follow up to make sure things are right. Pros The basic interface is easy to use and I like that we can customize the software to our needs. Cons It wasn't as helpful on the Payroll/Finance side and we still have to do a far amount of work outside of the program. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing Paycom We chose it for value over UltiPro even though we felt it was not the superior product. Review Source Response from Paycom October 3, 2019 Gayle, we are sorry to read you are frustrated and would like the opportunity to resolve any concerns or questions you may have. Your success with Paycom is important to us and a member of our client support team will be happy to follow up with you directly. VR Verified Reviewer Vice President Construction Used the software for: 1-2 years ### "Functionality" September 19, 2021 4.0 Pros The app if very user friendly and all of our team is able to navigate it easily. Cons It was initially difficult to get all employees on board with using it. Review Source Response from Paycom September 23, 2021 We appreciate you sharing how your organization has benefited from single-database solution and that it's helped streamline your HR processes! Thank you for the feedback and we encourage you to share any other enhancements with our team at feedback@paycomonline.com. DF Deonna F. Behavior Tech Health, Wellness and Fitness Used the software for: 6-12 months ### "Payday paycom" January 12, 2024 5.0 Paycom helps me a lot as a remote worker. I have not trouble clocking in or out and I am able to correct anything myself and don't have to wait for a manager or payroll to fix it for me Pros It's easy to use and really easy to fix accidentally clocking the wrong time and easy to correct it yourself. Cons None, I didn't have any issues.Paycom is very easy to navigate. Review Source Response from Paycom January 15, 2024 We're happy to know Paycom has been easy to use and overall simplifies your payroll tasks, Deonna! Thank you for your 5-star review! Joel A. Associate Electrical Engineer Design Used the software for: 1-2 years ### "Paycom Review" May 19, 2019 5.0 Pros Paycom is a great software for payroll and HR. You can manage all the details of the employees from onboarding till their exit. You can check in your entry time, break time and out time for the day. You can send requests to HR for leaves. You can view your paycheck details, how much money has been deducted for tax. You can also fill tax forms using this app online and send them to HR. Cons You cannot check in your time from somewhere else if the paycom app in your institution works on your institution's WiFi. Review Source Response from Paycom May 20, 2019 Joel, thank you for the 5-star review! We're glad you find Paycom very user friendly. We'll also be sure to share your feedback with our product team! VR Verified Reviewer Network and System Administrator Higher Education Used the software for: 2+ years ### "Great for employees who are hands on " July 24, 2019 5.0 Paycom has been a huge benefit to me as an employee who likes to check my pay stubs monthly, and track my PTO. Pros Paycom makes it easy for me to see my previous pay stubs and where that money is going. In addition, it contains a very easy to use paid time off section where you can view your total hours, and what you have used. For employers who don't roll over PTO to the next year, this is very nice to make sure you know how many hours you have to use, and when to use them by. Cons The interface is dated and could use some updating. Also, for whatever reason, on all my browsers it will fail to log me in using the saved credentials. A minor annoyance, but I have to type my full ID, password, and last 4 of SS every time I log in. Review Source Response from Paycom July 25, 2019 Thank you for the 5-star review! We're glad you find Paycom very user friendly. We'll also be sure to share your feedback with our product team! JJ Jessica J. HR Generalist Warehousing Used the software for: 1-2 years ### "Good software for small company" March 5, 2019 4.0 We have had some major customer service issues in the past and were considering making a switch to a new system. But we got a new sales rep and new client services rep who are great and turned it around for us. Good customer service makes all the difference! It think it is a good product for a smaller company. Pros It is cloud based and all the functions of the HRIS system are in one platform so benefits, payroll and employee information all flow together. Employees are able to login to view all of their information online for taxes, paychecks, and onboarding. Cons Some of the functionality seems to be a little behind other systems I've used in the past. When there is an update to the system, some of the functions aren't turned on for you unless you read the updates and request your rep to turn them on so you can miss out on some useful updates so you really have to pay attention or have a good sales rep that tells you about them. Review Source Response from Paycom March 7, 2019 Jessica, thank you for sharing your experience with Paycom. Our team is constantly finding ways to improve how users interact with Paycom and we will pass your client team your comments. SM Shane M. Sales Sporting Goods Used the software for: Less than 6 months ### "Time clock of the Future " October 27, 2023 5.0 I would recommend it to any business. No complaints at all with this Paycom app Pros The simplicity of using the app is great. It is very straight forward and user friendly Cons It’s hard to find issues with the Paycom app, it’s very easy to use, never crashes, and very straight forward Review Source Response from Paycom November 2, 2023 Thank you for the 5-star review, Shane! We're glad to know Paycom introduced an easy-to-use payroll software for you. VR Verified Reviewer Graphic Designer Museums and Institutions Used the software for: 2+ years ### "Onboarding made simple" February 6, 2019 4.0 Well above average as far as HR and payroll platforms go. Pros Paycom makes all HR activities simple for employees. From onboarding paperwork to yearly evaluations and benefit enrollment, long gone are the days of wasted paper. Everything can be done with a click of a button in a web based platform that can be customized to match your brand. Cons Some areas/processes could be simplified a little. Still a little clunky in areas. Review Source Response from Paycom March 4, 2019 Thank you for your review and feedback. We will share it with our product team. VR Verified Reviewer Broker/Owner NewHomesOK.com Used the software for: 2+ years ### "I was the Payroll accountant" July 27, 2018 5.0 No worry concerning taxes filings Pros Ease of entry and adjusting the time of employees as many employees missed clocking in and out. usually about 30 times a month. Cons Really nothing I disliked about the software. I was frustrated with the webinars presented by Paycom as literally none of them worked when I tried to access them. UGH Review Source Response from Paycom July 31, 2018 Thank you for the review and feedback. We're sorry you were frustrated with our webinars and would like to follow up. Please respond via Capterra or reach out to your Paycom specialist. Talk to a Capterra advisor for free and get results within 15 minutes.