# Page 23 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is Paycom the right Human Resources solution for you? Explore 1173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1173) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 23 - Reviews of Paycom ## Showing most helpful reviews Showing 551-575 of 1173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Alyssa S. Grievance & Appeals Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use Time Management system " February 20, 2023 5.0 Pros easy to use and navigate for managers to monitor team members time Cons could use some updating on its appearance and workflows Review Source Response from Paycom February 22, 2023 Thank you for the 10-star review, Alyssa! We're glad Paycom has been an easy solution for your organization, and we appreciate your feedback. AB Anthony B. HR Manager/Consultant Human Resources Used the software for: 6-12 months ### "Poor UX design but with some useful features" March 6, 2021 3.0 Could potentially measure up to other providers like Workday, if they made it more international and more user friendly. Things aren't in a clear place (hence the comment about UX). There is little logic to the "position management" system, and you end up having to repeat processes to change or update employee information. A promising product but with some changes to go. Pros The reports function enables you to pull a lot of data for your organisation. It integrates well with US-businesses and on-boarding and off-boarding can be customised for your organisation and internal processes. Cons No international support whatsoever so if you have an international workforce, you end up having to adapt with little success (cannot use app, asks for zip code etc, right to work checks for UK employees non-existent and cannot integrate processes easily). Customer service is hit and miss - some reps don't really know what they're talking about. Review Source Response from Paycom March 12, 2021 We're glad you're enjoying our software and reporting features. For user protection, there are additional security protocols put in place for international access. Please contact your employer for assistance. If you'd like to provide any additional details contact us at feedback@paycomonline.com and a member of our team will reach out to you. Thank you. VR Verified Reviewer Logistics Specialist Oil & Energy Used the software for: 2+ years ### "Super easy to use. " January 22, 2019 5.0 Pros Using this at work was the easiest thing I’ve done. We were able to clock in/out, look at all of our earned time off, and even request time off! Our paystubs and W2 were very easy to access. We rarely needed to contact our HR Dept. Cons Sometimes determining your time was difficult, as we could never figure out how they calculated time. Review Source Response from Paycom January 23, 2019 Thank you for the review and feedback. If you have any questions, please reach out to your dedicated client support specialist. We look forward to hearing from you! MG Melissa G. FVP & Senior Auditor Banking Used the software for: 2+ years ### "Timeclock Tool" July 18, 2022 5.0 Overall, we have really been more efficient and effective at keeping track of our employees time, vacation, sick days, etc. Pros All our employees are able to clock in and out for the day and/or during lunch. Employee override is not allowed. Cons We have not found anything to dislike about the system. It is a great tool to keep track of time. Review Source Response from Paycom July 19, 2022 We're glad you've enjoyed your user experience and that you've seen an increase in efficiency! Thank you for sharing your feedback with us, Melissa! VR Verified Reviewer Business Manager Entertainment Used the software for: Less than 6 months ### "Great customer service and payroll support" February 19, 2024 5.0 Pros Dedicated onboarding rep was efficient and very knowledgable Cons Can't think of anything negative about Paycom Review Source Response from Paycom February 21, 2024 Thank you for the 5-star review! We hold our product and service to a high standard, so we're glad to hear you and your organization have had a positive experience! JC Jazmin C. Office Manager Food & Beverages Used the software for: 2+ years ### "Paycom is our second (and current) payroll company, but there are things I would like to see improved." August 8, 2017 3.0 Paycom isn't a bad choice if your company is small, but if you have more than 200 employees I would recommend seeing other options. Pros There are a lot of features offered though Paycom that are helpful, like the ACA Dashboard, and can definitely decrease the amount of time spent on certain projects. Paycom is constantly updating and striving to improve their system, and making sure their clients are updated on government policies. Cons Unfortunately the reporting system is limited and not exactly intuitive. There have been times when there was something incorrect in the coding that delayed certain projects. When we had an issue (pressing or not), there were times we didn't hear back from the customer support for a long time, even after follow - up emails/phone calls. The fees associated with certain procedures seemed a little steep as well, especially when compared to other payroll providers. Review Source Response from Paycom October 6, 2017 Jazmin, we’re glad to have the opportunity to partner with your organization to maximize the Paycom solution. We’re committed to your success and look forward to the opportunity to continue to earn your business. VR Verified Reviewer Chef Food Production Used the software for: 6-12 months ### "Payments set up with ease " June 5, 2021 4.0 Pros The features and ease of use the layout is fresh and user friendly the app support helped me keep track of everything related to my payment and work Cons I'd like to see added customer support They have it but a more localized support would be beneficial Review Source VR Verified Reviewer Director of Outdoor Program Used the software for: 2+ years ### "Great software for payroll" April 13, 2018 5.0 Great and easy to use Pros This is one of the easiest programs that I have come across for payroll management as well as other features such as monthly reviews Cons Sometimes it does not read your login and I find we have to reset them quite often even though we are typing in accurate information. Review Source Response from Paycom April 19, 2018 Thank you for the review and feedback. We recommend downloading our mobile app to access Employee Self Service. Users can set up a PIN or biometric login which is both secure and faster for logging into the system. AS Annaliza S. councilor Hospital & Health Care Used the software for: 1-2 years ### "almost there" May 25, 2021 4.0 Not bad really. Possibly still need to spend more time on it. Over all I know it is a good app Pros necessary features is available. Seems like all the necessary stuff is there . Easy to use and self explanatory. not need of an enormous of time to train every one. Cons limited time and space. Not sure if it is the app issue but maybe just the way it is set up for the users seems very limited. Review Source Response from Paycom May 26, 2021 Our software allows employees to have a user friendly experience and we're thrilled to hear you agree! If you have additional feedback, feel free to reach out to us at feedback@paycomonline.com so we can learn more. BC Brandi C. Director-Research Administration Higher Education Used the software for: 1-2 years ### "Good product but definitely pricey" May 22, 2020 4.0 Nice software with lots of flexibility but every function has a cost so it isn't really plug-in-play. Pros There are great features and reporting and lots of flexibility for user defined components. Cons Price is a bit much. There are lots of things you can do with it, but every little thing comes with a price. It doesn't work well with all enterprise systems, so you can make it work, but again, for a price. Switched from [Jenzabar One](https://www.capterra.com/p/132292/Jenzabar-ERP/) Too labor intensive to maintain and lots of coding and programming that had to be done. Definitely couldn't handle everything higher ed payroll needs. Review Source Response from Paycom May 28, 2020 We're glad you are enjoying our products! We appreciate your feedback, and would love the opportunity to learn more about how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com. Scott R. Manager of Operations & Training Human Resources Used the software for: 1-2 years ### "Paycom for simplicity" April 25, 2020 4.0 Pros Paycom is great for web time card clocking features and payroll. We have many users using it for web time and requesting vacation time requests. It’s not too difficult to understand. Also the recent update to the mobile app made it easier for managers to approve requests and timesheets on the go. Cons Report writing would be a great feature to build custom reports. Review Source Response from Paycom April 28, 2020 Thank you for the review, Scott! We're thrilled to see you are enjoying the app and our products! We'd love to answer any questions you may have about our custom report options. Please feel free to connect with your organization's dedicated support specialist or with our team at feedback@paycomonline.com. VR Verified Reviewer HR Analyst Telecommunications Used the software for: 2+ years ### "Paycom excels for Employee Self-Service and Small HR Teams" March 26, 2020 4.0 Our business evolves on a monthly basis and Paycom has assisted us in ease of changes. We have realized many benefits through employees taking charge of their self-service, most recently the new hire on boarding experience through Self-On boarding. Pros Paycom allows employees to take their data into their own hands (W4 changes, direct deposit, address changes and more) allowing HR teams to focus on more strategic initiatives for their business. Cons Some functionality does not fit our business model. Switched from [PDS Vista](https://www.capterra.com/p/46051/Vista-HRMS/) two companies merged and we went with the more robust softwate. Review Source Response from Paycom March 27, 2020 Thank you for choosing Paycom to be a part of your organization's success! We're thrilled to be able to support and encourage your continued growth! ET Elizabeth T. Jr. Accountant Internet Used the software for: Less than 6 months ### "Good system but could use a few improvements" February 16, 2024 4.0 Pros I love that Paycom puts the employees responsible. Cons There have been some things that we were under the impression we would be getting that we have since been told its not something they offer. (submitting payments for benefits) Review Source Response from Paycom February 19, 2024 Thank you for the feedback and positive review, Elizabeth. It's rewarding to know that Paycom has empowered employees at your organization to manage their own data! We'd like to learn more about your experience, we would apprecite it if you would reach out to our team at feedback@paycomonline.com. TC Traci C. Staff assistant Financial Services Used the software for: 2+ years ### "Easiest time management software" August 28, 2022 5.0 Pros This software is so easy to use. The mobile app is even easier. Very direct, you don't have to work to find what you are looking for. Cons Always have to answer secret questions to log in. Review Source Response from Paycom September 7, 2022 We're glad to know that our software has been easy to incorporate into your organization and has improved your time management process. Thank you for taking the time to leave us your feedback, Traci! VR Verified Reviewer LNP Coordinator, IC Telecommunications Used the software for: Less than 6 months ### "Useful and Friendly Log Recording" July 19, 2019 5.0 While there is cons, I still like it. Is a great way to do my log records at my own comfort. Pros My company just switched to this software that we use to self log in and log out at work. Is much better than the one we used. If you are new, there is a tutorial how to navigate the system from punch in and out at work, during breaks and even if youare switching to a different department. It has notification from the company then you will be notified at the portal. You can review your records too. The punch ins are editable and can submitted just by one click and you will see approval from supervisor. Even vacation leaves can be requested there. Is much friendly to every staff. Cons Every time i log in it asks me of the security questions. If you are in a hurry and is almost late, it won't save you as you really need to answer the security question before you can access it. That is too much time consuming! If that is asked at least once or twice a month, could be way acceptable. Review Source Response from Paycom July 24, 2019 Thank you for the 5-star review! We're glad you find Paycom very user friendly. We'll also be sure to share your feedback with our product team! AR Annabelle R. Sales Team Retail Used the software for: 6-12 months ### "Generally easy to use" May 2, 2023 4.0 Overall I would recommend Paycom to others. I'm sure there is some fix for the couple of pain points that I have experienced which would be negated with further training or experience with the app. Pros It is an easy to use option that allows a geographic area for time punches to be set. All of our time off requests/PTO use can be managed through the app. Cons Even when users have always allow for location tracking on it asks at least once, if not 2-3 times per session to allow access. Also, tax documents are kind of in a hidden spot. Review Source Response from Paycom May 10, 2023 We appreciate you sharing your experience, Annabelle! Please feel free to share any feedback or ideas for improvement with us at feedback@paycomonline.com. MB Mary B. PT Health, Wellness and Fitness Used the software for: 2+ years ### "Works, but frequent gliches" September 22, 2022 3.0 Pros This device, when working was easy to clock in/out and account for time. Cons However the device can sometimes disconnect unexpectedly and then cause difficulty with clocking procedures requiring emails and requests for time corrections, and when "dinged" by management on multiple issues it gets frustrating to get in trouble due to instrument error. Review Source Response from Paycom September 30, 2022 What you are describing doesn't match the standards we have for our product. We'd like to learn more about your review and how we can resolve your concerns. Contact us at feedback@paycomonline.com, and a member of our team will reach out. VR Verified Reviewer Director of Business Affairs Accounting Used the software for: 2+ years ### "Time Saver!!" May 2, 2019 5.0 Pros Paycom has saved me so much time. Employees use Paycom to punch in and out each day. We are able to utilize Paycom for training. Cons We have a complicated rotation for some of our employees and so far, have to manually enter their schedules rather than setting them up and loading them to the system to automatically recur. Review Source Response from Paycom June 20, 2019 Thank you for the 5-star review! We're happy to partner with you to be your ?one-stop shop? payroll and HR technology solution. JB Jennifer B. Driver Food & Beverages Used the software for: 2+ years ### "Love it" July 14, 2022 5.0 I have solved the burden of having to calculate expenses manually I love that paycom helps me with all that Pros I love it because it helps me with my pay and expenses it's a great source of help Cons There's not much I don't like about this software Review Source Response from Paycom July 25, 2022 Jennifer, we feel proud to have earned your 10/10 review! Paycom is the reliable right hand everyone could use to ensure their payroll and expenses are handled perfectly. Thank you for 2+ years of business! VR Verified Reviewer Human Resources Manager Machinery Used the software for: 2+ years ### "Best HRIS!" July 24, 2018 5.0 Pros The customer service cannot be outdone! Having a dedicated representative gives Paycom an upper hand with customer service. Cons The biggest downside is that, as an admin, you could give yourself access to modules that you weren't privy to. Review Source Response from Paycom July 27, 2018 Thank you for the review and feedback. We will share it with our product team. If you have any other details you would like to share, we encourage you to reach out to your Paycom specialist. We look forward to hearing from you. ET Elizabeth T. Front Desk Assistant Consumer Services Used the software for: 6-12 months ### "Very user friendly" December 10, 2022 5.0 My overall experience with Paycom is that is a software that serves its indeed purpose. Pros I found Paycom easy to navigate and understand. As someone who is not tech savvy I can confidently say that if I can navigate this software anyone can. Cons As an employee I dont use this software to the extent other individuals in my organization do. However, I have no complains at this time with my experience with Paycom. Review Source Response from Paycom December 14, 2022 We're glad you're enjoying Paycom and its easy-to-use features. Thank you for sharing your review with our team, Elizabeth! VR Verified Reviewer Co-Founder and CEO Information Technology and Services Used the software for: 1-2 years ### "Superior technology for one of the hardest industries to develop software for..." August 25, 2017 5.0 Pros TokenEx was able to implement this solution in record time without challenge. This complete HCM solution has given our company visibility and the ability manage areas of our business that require attention and detail - and we can do it from anywhere. The value compared to other solutions is not even fair. Cons The on-boarding component should be automated, but I think they've got an online form for this now. Problem solved. Review Source Response from Paycom January 30, 2018 Thank you for the review! As you mentioned, our onboarding tool is one of the most powerful tools in our solution. It makes onboarding new employees much more efficient and faster. AM Allison M. Human Resource Generalist Non-Profit Organization Management Used the software for: 2+ years ### "Paycom Powerhouse Provider" May 26, 2020 5.0 Pros We currently use Paycom for almost every aspect of our company. Our employees and users absolutely love the time keeping and expenses portions of the system as it is very user friendly and easy to follow. We also use it for all our Applicant Tracking needs and can easily empower our managers to look at their own pipelines and move candidates along as they see fit. Processing payroll is also a breeze and with all the improvements, payroll processing times have decreased by over 60%. Overall, fantastic product that I will always advocate for! Cons The only item that we struggle with is that HireRight does not offer drug screening. Review Source Response from Paycom June 4, 2020 Thanks, Allison! We're glad you are enjoying our products! If you would like to share any additional feedback, please reach out to your dedicated support team or email us at feedback@paycomonline.com. Morgan S. Monitoring and Evaluation Manager Non-Profit Organization Management Used the software for: 2+ years ### "decent" January 16, 2019 3.0 Pros does the job, has all payroll info, timecard management etc. Cons \* I am not the admin but just a user of this software. My feedback could potentially be about how our organization uses Paycom and not paycom itself... That being said, I am not a huge fan. It seems a bit clunky to navigate, clicking around several times to get anywhere. It seems to have lots of functionality that we do not use, therefore it would be nice to be able to remove those in order not to confuse those in search of something. Review Source Response from Paycom January 18, 2019 Morgan, we appreciate your feedback and will share it with the client support team for your organization. We welcome input from our clients as it drives us towards continuous improvement. A member of our team will reach out to your organization to learn more about how we can create a 5-star experience for your users. AD Ashley D. Asst Manager Individual & Family Services Used the software for: 1-2 years ### "Company Change" November 4, 2021 5.0 Overall i had no problem with Paycom, it was just the system we used daily for clocking in and out, as well as editing time cards, and checking pay stubs Pros I enjoyed using Paycom for the short time my company used it, before switching back to ADP. It was easy to use, navigate, and teach. Cons Some companies offer different types of discounts, and "coupons" with their service like ADP. I can get cheaper hotels, rental cars, discounts at restaurants all different types of perks. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Pricing was better with Paycom, but eventually after switching after a year, we went back to ADP Review Source Response from Paycom November 11, 2021 We're delighted to hear that you enjoyed using our software, Ashley. Thank you for the 5-star review! 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