# Page 24 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is Paycom the right Human Resources solution for you? Explore 1173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1173) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 24 - Reviews of Paycom ## Showing most helpful reviews Showing 576-600 of 1173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Candace M. HR Operations Manager Computer Software Used the software for: 6-12 months ### "Just a platform, not there for guidance or being the payroll experts" February 1, 2019 3.0 I can't wait to switch to another payroll platform. Pros When we reviewed the payroll software available, at the time this seemed like the best option. We liked the ease of use the product offered. The UI/UX design needed some help and from what our employees say, its not terrible but its also not great Cons The whole implementation process was so quick and left us with many holes in our HR and payroll processes. It was an nightmare resolving these on the backend and their customer service was terrible. Review Source Response from Paycom February 8, 2019 We're sorry you are unhappy with your Paycom experience. Our goal is to provide 5-star service to both our clients and users. We will share your feedback with your dedicated client support team and a member of the team will follow up regarding any questions or concerns you may have. Jenna H. Client Success Manager Used the software for: 1-2 years ### "Great for Managing Employee Payroll, Benefits & PTO " July 18, 2018 4.0 With this product, I am able to manage my benefits, PTO and paystubs. It's extremely easy to use! Pros The product is very simple and easy to use. I like that I'm able to easily navigate from my paystubs, to submitted/view PTO and my benefits. I've used several other products like this and I feel like Paycom's has been the easiest to navigate. When you sign in, it takes you right to a menu page that takes over the entire screen - which is great! Cons The only con I have is that my username is a long random string of letters and numbers - I would love to be able to manually update it in my profile section so it's easier to remember (and maybe there is a way, I just haven't found it yet). Review Source Response from Paycom July 27, 2018 Jenna, thank you for the review and feedback with us. We will share it with our development team. You can also reach out to your HR/payroll team about switching your user id to an email. Your input is important to us and we're so happy to hear that you find the Paycom system the easiest to navigate. VR Verified Reviewer Fund Development and Events Coordinator Used the software for: 1-2 years ### "Easy to use!" July 10, 2018 5.0 Makes clocking in and out easy since we use it every day all the time. Easily go find information about the company and personal info. Requesting PTO is easy and straightforward. Pros Straight forward information. Easy to use and figure out what to do as an employee. Looks nice, but is clean so there's no extra content. App is super useful. Love the login with thumbprint! Always improving, so it's good. Cons The Quick Punch needs some help to be even easier but I love that they added this feature. Lots of scrolling. Review Source Response from Paycom July 17, 2018 Thank you for the review and feedback! We'll be happy to share it with our product development team. Jason B. Owner Financial Services Used the software for: Less than 6 months ### "Paycom is the Best" December 1, 2022 5.0 Pros This software was recommended to me and I have been thoroughly pleased with everything about this software. Cons I can honestly say there is nothing about this software that I did not like. It’s really a joy to use Review Source Response from Paycom December 5, 2022 We're glad you are enjoying Paycom. It's always a pleasure to serve our users. Thank you for the great review! CH Corbin H. Director of Human Resources Retail Used the software for: 2+ years ### "While it isn't "feature rich" it does all the important things, does them fairly well, and does them at a low price" April 4, 2018 4.0 Our current support team and Rep are fantastic! Pros Ease of use. The software is very intuitive and requires very little training time before someone can begin to navigate and begin to use it effectively. This is especially important with a broad user base who doesn't use the system regularly. Also, price is very reasonable. Cons Features are limited so it is often very restrictive, allowing for little to no customization where needed. Review Source Response from Paycom April 5, 2018 Corbin, Thank you for the review and feedback. We're happy to read that your support team and rep are fantastic. We want you to feel the same way about our product and our glad that you find the system easy to use. As a client and user, we also encourage you to share any feedback, suggestions or ideas you have about what features you would like to see with us. Please let your Paycom specialist know and they will share with the product team. Thank you again! TB Tyisha B. Medical Coder Hospital & Health Care Used the software for: 1-2 years ### "Easier than other systems I've used" May 24, 2022 4.0 It is a good system. Easy to access Pros I like that it's user friendly. I didn't need help learning the system. Cons I don't like when it doesn't save my login info. My username is some long alphanumeric name and I never memorize it because it's so long. Review Source Response from Paycom May 26, 2022 We're thrilled you find Paycom easy to use! Thank you for your review, Tyisha. VR Verified Reviewer Controller Market Research Used the software for: 6-12 months ### "Powerful HR software, but not easy to use or implement, and customer service is awful" October 22, 2021 2.0 Pros 1\. Integrates multiple functions into one system - recruiting, onboarding, HR, payroll processing, benefits, 401(k), etc. 2. Detailed transaction reports with robust customization capabilities. Cons 1\. Not enough automation. Too many things need to be manually entered. For example, Paycom does not automatically prorate salary in manual final paychecks for employees terminated in the middle of the payroll cycle. 2. There is a lot of lag with data entry, especially in payroll processing. This causes payroll processing to be very time-consuming and prone to errors sometimes. 3. Customer service has been awful, both during implementation (their specialists made a lot of mistakes and didn't double check their imports) and afterwards (not easy to get a response from someone who knows the system). Review Source Response from Paycom October 26, 2021 We would like the opportunity to learn more about your feedback and experience. Please contact us at feedback@paycomonline.com and a member of our team will reach out to you. Lauren D. Program Director Performing Arts Used the software for: 1-2 years ### "PayCom was an excellent payroll upgrade for our company" December 12, 2017 4.0 The software is very easy to navigate. Our management staff and our employees have been very satisfied overall. Pros For our non-profit organization, this was a big upgrade from our previous system. I have found the system to be extremely easy to navigate when reviewing and approving hours and managing the information of employees I supervise, as well as with managing my own time off requests and paycheck information. Cons When requesting time off the system doesn't always seem to give an accurate estimate of the time that will be available by the requested date. I have had to manually total my own accrued time, and that of employees, to figure out if the vacation request is appropriate. Review Source Response from Paycom December 13, 2017 Lauren, Thank you for the review and for your feedback. We're happy to hear that your management staff and employees have been satisfied overall. Please connect with your Paycom specialist if you have any additional questions regarding accrued time. We look forward to connecting with you! Jon A. Management Intern Education Management Used the software for: 6-12 months ### "Paycom: Above Average Time Management" February 11, 2019 3.0 Paycom is better than some alternatives to log hours (such as Paychex and UltiPro), but it’s not a perfect system. However, it is aesthetically pleasing, and the fact that it is easy to update is a definite plus. Pros Paycom has an easy-to-use mobile app? and is very easy to understand. It also keeps all of my tax documents in one place, which is very convenient. Cons Paycom makes me change my password once every few weeks, which is frustrating. Its auto-populating features also leave something to be desired. Review Source Response from Paycom February 13, 2019 Jon, we appreciate your feedback and will share it with our product team. We¿re glad you like the mobile app! It¿s important to note that our clients have the ability to determine the password update frequency for their users.  Thanks again for your feedback as it drives us towards continuous improvement. VR Verified Reviewer Talent Sourcer Internet Used the software for: 6-12 months ### "Paycom is an all in one system...but not everyone will use it" December 20, 2018 3.0 I think Paycom helped us consolidate programs, and sheets, and software, and platforms. But we then ran into the issue of people not accepting change and migrating into Paycom. Pros I did like that it's all in one. For a very lean HR team it's heaven sent! Having to login to multiple systems is tedious and Paycom bundles everything up. Cons There are a lot of clicks - which is anticipated since it does so much! Possibly too much? Out Accounting team was not a fan and that made it difficult for my team to completely utilize. Review Source Response from Paycom December 31, 2018 We appreciate your review and feedback. It's important to use that we create a 5-star user experience for all of our clients and users. Please reach out to your dedicated client support specialist with any suggestions you may have. We look forward to hearing from you! WU Will U. Payroll Food & Beverages Used the software for: Less than 6 months ### "Paycom Survey" January 18, 2024 5.0 Pros Ability for employees to self service themselves in all aspects of payroll Cons It can be over complicated at times when you are looking to do one specific thing that you have not done before. Switched from [Certipay Online](https://www.capterra.com/p/210189/Certipay-Online/) Time saving measures, ability for managers to have to take on more responsibility in payroll Review Source Response from Paycom January 19, 2024 We're happy to hear how Paycom has helped streamline payroll tasks for you and your organization! We appreciate your feedback and partnership, Will. Thank you! CW Christopher W. Superintendent of Finance Government Administration Used the software for: Less than 6 months ### "Welcome to the 21st Century" March 19, 2024 5.0 Pros Ease of implementation, responsiveness of implementation team, pricing as quoted, system is easy to utilize and learn quickly Cons G/L integration is a bit difficult since you cannot just import into another software so some manipulation is needed Reason for choosing Paycom Cost, straightforward approach to how we pay and much easier to budget as well as popular in the Park District industry Review Source Response from Paycom March 20, 2024 We're happy to hear about your implementation experience with our team and that you've learned quickly! Thank you for leaving us a 5-star review, Christopher! eV edward V. Mobile Patrol and Vacation Service Manager Security and Investigations Used the software for: 2+ years ### "Great product!" January 15, 2019 4.0 great software to have handy at the ready for any of your financial set up with your employer. Pros This software is extremely intuitive and easy to use. login, clock in, clock out. Any information is available to you at any time via App. Everyone I work with who have used this product rarely ever has anything negative to say about it. 4-5 stars every time. During my recent purchase of my house i was able to pull up all my verifyable finatials through the app in a momments notice in just seconds. Cons App view vs desktop view is a little different and made it a little difficult for the first 15 minutes. Other than that, there are no cons. Review Source Response from Paycom January 16, 2019 Edward, thank you for the review! We're so happy to read that you were able to access your information when you needed it during the home buying process. Congratulations! TR Tatiana R. Product Support Specialist Environmental Services Used the software for: 6-12 months ### "Great product, needs minor changes " May 5, 2022 5.0 Pros The color scheme and how easy it was to figure out but a lot of it was trial and error, especially on the website Cons When you were learning the software; when going through the punch options if you select one (even if you don’t press IN/OUT) it will automatically punch you in/out with that option you select. Review Source Response from Paycom May 10, 2022 We appreciate you sharing your experience, Tatiana! If you have any questions or would like to share your feedback, please feel free to reach out to your dedicated Specialist. Thank you for the review. Mike R. Human Resource Director Used the software for: 2+ years ### "Effortless, easy to find and manipulate with the functions and features" January 17, 2018 5.0 A single integrated platform! Pros Available options to accomplish HR activities, covers the full compliment of necessary HR task needed to service the employees and company. Cons The pace at which things are updated and change can be a bit overwhelming, although this is good because things are always getting better! Review Source Response from Paycom February 2, 2018 Mike, thank you for the review! We value your feedback and partnership. TH Tiffany H. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "I Give it a B-/C+" May 15, 2020 4.0 The implementation was a lot more painful than I anticipated! The customization was extremely limited (and I don't like that the sales person told us something different). My biggest issue was probably when they asked us to set up whatever overtime we wanted. I told them they were supposed to be the experts and isn't that set by the law not by us? They did not seem to be overly concerned about that which really concerned me. Pros We originally went with this software based on numerous recommendations and we liked the look/feel of it. It is great that it is an all in one system and makes things a lot easier! Cons I found that the sales person over-promised on the "vast" customization. When it came down to it, there were many things that could not be customized or removed, even if when do not use it. Reason for choosing Paycom Recommendations Review Source Response from Paycom May 19, 2020 Tiffany, we're glad you are enjoying the convenience of our single-database solution! However, we're sorry to see you are unhappy with some aspects of your Paycom experience, and we'd love the opportunity to learn how we can better serve you and your organization. Please, feel free to share any enhancements or improvements you would like to see from us with your dedicated support specialist or with our team at feedback@paycomonline.com. We're looking forward to learning more about how we can earn an A+ from you! MS Melisa S. HRD Building Materials Used the software for: Less than 6 months ### "Great Platform" January 5, 2024 5.0 Pros Reporting functionality is outstanding and easy to use. Cons Training was not defined as training but system configuration. No testing environment. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Lack of functionality Lack of customer service support Review Source Response from Paycom January 9, 2024 Our goal is to improve the employee experience, and we're glad our product has done that for you, Melisa! Thank you for your partnership and positive review! VC Virginia C. therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Does the job, lots of bugs" August 29, 2023 5.0 Overall I have had a positive experience. Pros I like that I can do all my HR stuff totally on the app. Cons I don't like how often I can't log in or out due to location malfunctions. Review Source Response from Paycom August 31, 2023 Thank you for your positive review and feedback, Virginia. We are happy to hear that you've had a positive experience with Paycom! If you have any additional feedback, you can always contact us at feedback@paycomonline.com. KW Kari W. Executive Director Used the software for: 2+ years ### "excellent -- great technology --it's like having a huge HR department" June 14, 2018 5.0 Pros ease of use -- usable anywhere. We have used PAYCOM for more than nearly 20 years -- have never regretted it. We are a small non-profit and this service makes it easier for everyone from a small business to a large corporation. Cons The log-in process seems to trip new employees up and I am hoping it can go to facial recognition soon so that it is easier for employees and employers. Review Source Response from Paycom June 28, 2018 Kari, thank you so much for the positive review and feedback. We did want to let you know that the Paycom mobile app does have a variety of quick login option such as the 4-digit PIN, fingerprint or facial recognition depending on your employees' device capability. Please let us know if you have any additional questions. We're here to help. Again, thank you so much for the review and your partnership. We look forward to another 20 years together! mM maureen M. Asst Controller / HR Benefits Financial Services Used the software for: 2+ years ### "Paycom has your solumtion" July 15, 2019 5.0 Great experience. Prior to using Paycom we had a payroll service, a benefits service, an HSA/FSA vendors and on boarding was manual, including filling our paper enrollments. I searched and selected Paycom and now everything is in one place. Been using them almost 5 years now. Pros consolidation into one package. all payroll and benefits are housed in one location. super easy to use. Cons Paycom Specialist are not specialist. if you need information from Tax they ask Tax and get back to you. If you need ACA help they ask that team and get back to you. Needless to say much gets lost in the translation and i would rather speak to the ACA specialist or the Tax specialist. it can take 3 times as long to get an answer. Review Source Response from Paycom July 23, 2019 Maureen, thank you for the 5-star review! We're glad you find Paycom very user friendly. VR Verified Reviewer CFO Hospitality Used the software for: 6-12 months ### "Paycom self service is best in class " February 23, 2022 5.0 reduces time and improves accuracy of payroll function. Tracks PTO and benefits. Pros self service module eliminates manual data entry Cons the initial depoloyment phase is difficult and testing is often not adequate Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Review Source Response from Paycom February 28, 2022 Thank you for the review! Helping streamline HR processes and eliminating manual tasks are some of our top goals. Feel free to share any enhancements you would like to see with your dedicated specialist or with our team at feedback@paycomonline.com. JF Jason F. House keeper Hospitality Used the software for: Less than 6 months ### "Paycom software review " September 7, 2021 5.0 My overall experience with Paycom has been an excellent one and I will continue to use this app. Pros After being inconsistent in monetizing my hours and my income manually in a systematic manner, I was highly recommended to use Paycom. After downloading this application and understanding how to use it, inconsistency was no longer present. This application is easy to use and easy to understand. I am now able to track my hours, view my monthly income before and after tax and also receive direct deposits. It runs very smoothly and every feature is clearly labeled. This application has many more features that I'm yet to explore for better occupation management. Cons The cons concerning this app is very minimal. One thing I would like this application to do is to load more faster when viewing my daily income. Review Source Response from Paycom September 8, 2021 It's great to hear our software and thank you for the review! We appreciate your feedback and encourage you to share any other enhancements with your dedicated specialist or our team at feedback@paycomonline.com. CW Cassie W. Office Manager Consumer Goods Used the software for: Less than 6 months ### "Ease of Use" March 19, 2024 5.0 Pros Most everything is all in one place as well as it puts so much into the hands of the employee., making them responsible for their own time and personal management. Cons Deductions can't be done on a schedule other than every pay period or only once. Review Source Response from Paycom March 21, 2024 Our goal is to improve the employee experience, so we're glad our product has done that for you, Cassie! Thank you for your advocacy and positive review! FD Faith D. HR Administrative Assistant Human Resources Used the software for: 2+ years ### "Used as an employee at my previous job" March 17, 2022 4.0 Not great not bad just okay Pros I liked that it had a mobile app that allowed me to access my paystubs and tax documents from my phone. Cons As an employee the app had a lot of issues and constantly had you changing the password. I found that the app had trouble loading and then I would clock in late even though I was in the office on time. Review Source Response from Paycom March 22, 2022 Thank you for the review, Faith! It's great to hear you're enjoying our software. We are interested in learning more about your feedback. Please reach out to our team at feedback@paycomonline.com. CE Christina E. HR Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Paycom has been a lifesaver!" October 3, 2017 5.0 Pros Paycom is much easier to use than other HR software I have used and the Paycom team always keeps our HR/Payroll department in the know on important changes and enhancements. They send out monthly product updates that truly do make life easier! They don't leave you wondering what happened, they are great with communicating when something will change. They always take into consideration when clients recommend system enhancements. Paycom is ever evolving for the better! Cons The only thing I would like to see changed about the Paycom system, is an easier way to track employee changes by a specific time period. A previous HR software I used created different "versions" of an employees profile based on when their employee status, job title, pay rate, or other major changed occurred rather than feeling like you are "overwriting" history (even though you can pull an audit report, I just wish there was a more convenient way to view the changes). Review Source Response from Paycom October 6, 2017 Christina, Thank you for the review and feedback. We will share it with our product team and have a member of the team reach out to you. Talk to a Capterra advisor for free and get results within 15 minutes.