# Page 27 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 27 - Is Paycom the right Human Resources solution for you? Explore 1173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1173) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 27 - Reviews of Paycom ## Showing most helpful reviews Showing 651-675 of 1173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Melissa S. Teller Banking Used the software for: 1-2 years ### "Awesome System!" June 11, 2020 5.0 Overall I really like Paycom and it makes everything with HR related things so easy to complete. Pros Paycom is awesome system between, clocking in, paystubs, training, documents, applying for jobs, applying for benefits, etc.it is a all in one center that makes it easy to keep up up with anything related to HR and it is simple to use. Cons Honestly I haven't had any real ssues with Paycom. The only thing I don't like is if I get on a different computer and try to use it it wants to send a code to my phone to verify it's me before I can clock in. But I know it's just a safety feature so I can deal with it. Review Source Response from Paycom June 16, 2020 Thank you, Melissa! We're thrilled you are enjoying Paycom's streamlined software! We love receiving feedback from our users, so please let us know of any new products you would like to see from us at feedback@paycomonline.com. Ernest T C. Controller Used the software for: 6-12 months ### "We were thinking about switching payroll companies." August 1, 2018 2.0 Pros The best thing I can say about the product is that the landing page is all on a page. It the color green is ok Cons Where do I start. I test them on my small company. For the number of employees this company had. It took forever to set it up. First, the setup team told me to give them all my accounts we use. Did that, but they fail to mention the format they needed. Promise my whole staff would train on the system. Only gave one person a brief training on the system. So many steps to do simple tasks like pay employees or run reports. They do not know the payroll laws of the states where the service customers. Sale reps are very pushy about sale you more then you need Review Source Response from Paycom August 24, 2018 Ernest, thank you for reaching out to us and making us aware of your feedback. We will share this with the management team and have someone follow up with you. We look forward to working with you to resolve any questions you may have. RC Richard C. Business Analyst/Tester Government Administration Used the software for: 1-2 years ### "Paycom review" January 14, 2022 3.0 I use the application daily to log in and out for work to keep track of my hours I also use the application to keep track of my vacation hours Pros It has an app for my phone which makes it convenient to enter hours Cons Not easy to log in Not very easy to keep track of time Manager has trouble overriding my input if necessary Review Source Response from Paycom January 17, 2022 It's great to hear you are enjoying the mobile app! We would like to gather more information regarding your feedback, please connect with our team at feedback@paycomonline.com and a member of our team will reach out. Shola O. Internship Financial Services Used the software for: 1-2 years ### "Paycome review" December 20, 2023 5.0 Pros Payment always received on time, no delays Cons It is almost impossible to reach their customer service Review Source Response from Paycom December 21, 2023 Hi, Shola. We're happy to hear you've had a positive experience with our product. However, we're disappointed to read your review. Outstanding customer service is our top priority. Please reach out to us at feedback@paycomonline.com so we can learn more about your experience. JS Jenniffer S. Front Desk Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Paycom Employee and Client Software Review" September 7, 2018 5.0 Pros What I like most about this software is that it is easy to use. It provides a tutorial if you have any questions. It is easy to request time off as an employee but also approve my team members time off, and edit their time cards if needed. The app is also great because if someone forgets to approve their time card, it can be done from home. I also really like that I can view my paystubs as well with just a click. Paycom is a very proficient software and I would recommend it for businesses. Cons The thing I like least about Paycom is the length of time it takes to log in. It almost always looks like I am late for my position because it takes time to answer the questions to log in. I realize they are for security but I would like the process to be a little smoother perhaps by not as many questions. Review Source Response from Paycom September 18, 2018 Jenniffer, thank you for the detailed review and feedback regarding Paycom. We're happy you find the system easy to use. Additionally, we recommend setting up one of the quick login options for the mobile app: 4-digit PIN, fingerprint or facial recognition. It will definitely make it both easier and faster to login. Please reach out to us if you have any additional questions! JP Jackie P. Clinical Director Hospital & Health Care Used the software for: Less than 6 months ### "Overall, great quality" December 10, 2022 4.0 It has been easy to use for scheduling. Payroll and managing hours is super user friendly. Pros I love being able to use it on the go. Our company is open seven days a week. I often have to make changes to the schedule or approve time punch changes at all hours. I can easily access it from my mobile device to make those changes Cons For the employees there isn't a calendar view to pick up/swap shifts Review Source Response from Paycom December 13, 2022 It's rewarding to know our product has placed director functions at your fingertips, Jackie. Please let us know how we can create a 10-star experience for you at feedback@paycomonline.com. Thank you for your review! NH Nathan H. Client Services Manager Used the software for: 2+ years ### "Used it as an employee for about three years." April 6, 2018 5.0 Pros I liked that I could access it remotely and that it allowed me to update my w4 info and generate prior paystubs going back 18 months when I needed to provide for a mortgage loan. Cons The password questions you answered were never stored. I wrote down the answer to one of my security questions as red bicycle, yet, when I got locked out and it asked me to answer the question it would say wrong answer and make me constantly bug my Human Resourced Dept. to get unlocked. Review Source Response from Paycom April 19, 2018 Nathan, thank you for the review and feedback.We will share it with our product team. We also recommend downloading the Paycom mobile app from the Apple or Google Play store. You can set up either a biometric login or PIN number which makes logging into Employee Self-Service much faster while staying secure. Your HR/payroll team should reach out to their Paycom specialist if they have any questions. VR Verified Reviewer Payroll Administrator Used the software for: 2+ years ### "Paycom is a great product" March 27, 2018 5.0 Pros I love how everything is integrated with each other. Payroll is easy to process, reporting is easy and quick to get results. The EESS feature allows us to empower our employees. Cons We have had some service issues, outside of our current specialist. Due to the nature of our business, we have some development requests that had to be submitted that we are still waiting on. Review Source Response from Paycom April 3, 2018 We appreciate the review and your feedback. Please reach out to your current Paycom specialist regarding your development requests. We'd like to learn more regarding how we can create a full 5-star experience for you and your organization. We look forward to hearing from you. MP Miranda P. Director of Benefits and Compensation Entertainment Used the software for: 2+ years ### "Paycom is a true working partner." April 14, 2020 4.0 Paycom is a true working partner committed to evolving the platform to meet customer and external needs. This partnership has enabled us to improve data integrity that is used for analysis and setting business strategy. Pros Paycom offers a great end user experience. Cons Limited customer testing functionality and insufficient product release notes. Review Source Response from Paycom April 22, 2020 Thank you for sharing your Paycom experience, Miranda! We're thrilled to be able to support your organization! We appreciate your feedback, and we will be sure to share this with our team! MS Mitch S. Sales & HR Manager Computer Software Used the software for: 2+ years ### "Good, not Great product" January 11, 2018 3.0 There are pieces to this HRIS that have some great ease of use, self explanatory, and great functionality. This is a really good company and most of the applications within the product are great. Just remember as with most of these software's they will all have the same functionalities, it is just a matter of how you get from A-Z that may change and you must be open to that. If you want customization, then you will have to pay for that. Pros A good system, especially if you are converting from full paper trails to electronic. You are able to pick and choose different applications with the system to use. Single sign on for Administrators and Management. You always know what is coming in the enhancement releases. Cons Under Talent Management, the review application had been the bane of my existence. While it does have some great features, there have been major problems for us over the past 5 years. I don't believe they have handled their growth very well. I have an assigned representative, but I am only to speak with him about 50% of the time I call in for assistance. Review Source Response from Paycom January 17, 2018 Mitch, we appreciate your feedback and want to help. We’ll have a member of our team reach out to in regard to your questions with Talent Management. We definitely want to know more and look forward to resolving any concerns you may have. EH Eddy H. IT Engineer Automotive Used the software for: 6-12 months ### "A complete emplyer-employe tool" October 27, 2023 4.0 As general user i find it usefull to keep tabs on everythin time related it just needs to fix a bit of the way the app is strucutred even more for older people besides that it is a complet tool Pros It provides access to clock in-out. Timesheet management PTO request Even courses to improve your team capabilities. Cons It can get a bit complicated to travel the application, I assist with it and finding the righ options gets a bit confusing since a lot of menus sound like the provide the same functionalities. the courses even if you complete them sometims it does not provide with the checkmark and you have to take it again. Review Source Response from Paycom November 2, 2023 We appreciate your feedback, Eddy. It's great to hear about the specific features that have benefited your work life! Thank you for the positive review! AD Alexa D. Associate Executive Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "The software has helped us improve how we communicate, share information, and reach our employees. " September 11, 2017 4.0 The software is very easy to use and they are always providing updates to improve and further simplify the user-experience. Customer Service has been an issue we've had in the past, but this has since been addressed, as we were recently provided with a representative who is more hands-on and attentive to our very specific needs. Pros The software/website is very easy to use and they are always providing updates to improve and further simplify the user-experience. For a nonprofit organization like ours, the range of capabilities they provide is limitless, allowing us to generate detailed reports, create basic and intensive staff development trainings, implement mileage reimbursement reports, manage information on health benefits, and so much more. Review Source Response from Paycom September 13, 2017 Thank you for the review! We're happy to partner with you. Please let your Paycom specialist know if you need anything. VR Verified Reviewer Office Manager Retail Used the software for: 2+ years ### "Excellent customer support" October 16, 2018 5.0 We've been using Paycom for at least 6 years and the customer service is EXCELLENT. Yes, there is something of a learning curve to the software, but once you know what to do, its pretty easy. Our accountant has asked for specific things and if I can't figure it out on my own, Paycom's customer service is always available with limited wait times. I've found that the assigned specialist is a huge help and I've never had an issue with any customer service person being unhelpful or lacking knowledge on a subject. I feel 100% confident our payroll is being done correctly through Paycom - excellent service and I'd recommend it to any small business. Pros Pretty straightforward once you know how to use it Information easily available and able to be organized in different ways as needed Cons Sometimes the learning curve is a touch high Occasionally you have to turn to customer support to get a specific document Review Source Response from Paycom October 19, 2018 Thank you so much for the review and feedback. We're happy to partner with you. Please be sure to reach out to your Paycom specialist if you have any questions or suggestions. We look forward to hearing from you. VR Verified Reviewer Case Manager Pharmaceuticals Used the software for: 1-2 years ### "Easy, Easy, Easy" June 14, 2019 5.0 It makes onboarding so much easier. It also makes performance review management a breeze. Pros Everything! Each tab was self explanatory. The ability to locate your paystub, time, benefits, schedule, forms, approvals and performance reviews was perfect! Cons I really can't think of anything I disliked. Review Source Response from Paycom June 17, 2019 Thank you for the 5-star review! We're glad you find Paycom very user friendly. CB Carissa B. HR Manager, Payroll/Benefits & Organizational Development Medical Practice Used the software for: 2+ years ### "Paycom is one of the Best" March 21, 2018 4.0 Pros The system provides a variety of HR management tools. The Payroll and Benefits functionality is easy to use and takes little effort. The documents section allows for complete paper trail and historical employment documentation at the click of a mouse. Cons I would like to see updated accrual processes within the system including more capability on the reporting side Review Source Response from Paycom March 26, 2018 Carissa, thank you for the review and your feedback. We will be sure to share it with our product team and encourage you to reach out to your Paycom specialist regarding any other functionality or feature you would like to see. We look forward to connecting with you! sG sergio G. CRC Hospital & Health Care Used the software for: 6-12 months ### "Good way to keep a communication with Human resourses " April 6, 2023 5.0 Pros daily use for clock in and out, easy to use to request time off. nice way to have your tax documents in hand. A good way to have a good onection with the HR team of the company Cons the phone version can be challenging to use I would suggest to downlow the APP Review Source Response from Paycom April 10, 2023 It's great to know your organization benefits from Paycom's user-friendly HR software for its day-to-day business. Thanks for giving us the feedback, Sergio! CM Carissa M. HR Manager Medical Practice Used the software for: 2+ years ### "Paycom is the Whole System" March 21, 2018 4.0 Pros I love the ease of payroll processing as well as the benefits programming. The Documents section of the system allows for a complete and easy to access paper trail and historical employment record of all employees. This has save our HR department many man hours because there is no need to shuffle paperwork anymore. I have worked with 10+ systems over the last 22 years and this is one that I would recommend to anyone Cons The reporting function is very good except on the paid time off accrual buckets. I would like to see the accrual balances easier to read and understand for the employees Review Source Response from Paycom April 5, 2018 Carissa, we're happy to read that we've saved your HR department team time and love how easy the system is to use. We also appreciate your feedback and will share it with our product team. Thank you for the review! TC Theresa C. VP of Operations Financial Services Used the software for: 1-2 years ### "Paycom- an amazing payroll system" May 31, 2018 5.0 Pros The ability to house all your information in one system, how user friendly the system is. Once our training was completed the employees required little help in the system. The Customer Service Team was very helpful. As a Manager the ability to track time off request was a great feature for me. Cons The only thing I would change would be the logins- As a manager I had to have two logins, one for Management and one as an Employee. It would be nice to be able to navigate under one login Review Source Response from Paycom June 14, 2018 Theresa, thank you for the amazing review! Your feedback is important to us and we will share it with our product development team. If you ever have any questions or features you would like to see in the Paycom software, please let your Paycom specialist know. We look forward to hearing from you. AL Aaron L. Associate Director Hospital & Health Care Used the software for: 1-2 years ### "Paycom has what we need, it's about learning how to use it" September 29, 2020 4.0 I feel like if we put the time and effort to use all of the new features. Pros It has a lot we can build out to meet our needs Cons The client-side application is very complex Review Source Response from Paycom October 9, 2020 Thank you for the review! We appreciate your feedback and would like the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com VR Verified Reviewer Executive Producer Media Production Used the software for: 2+ years ### "Highly Recommend " August 6, 2019 5.0 Pros This software is a complete HR management system. From payroll to employee documents. Cons The initial set up is a learning curve. Very time consuming. Review Source Response from Paycom August 7, 2019 Thank you for the 5-star review! Tanim A. Marketing Expert Internet Used the software for: 1-2 years ### "Solid platform with enough features" January 25, 2022 5.0 Pros Paycom is one of the most secure payroll software I have used or managed for clients. It's a wonderful HR and finance management system too. Provides easy to use employee self-service portal which helps employees manage their pay and benefits online. Cons With a high load of customers Paycom is kind of going slow on customer support. Probably should have more people on that team and train them extremely well. Review Source Response from Paycom January 31, 2022 Thank you for your 5-star review! We're glad to hear your experience has been seamless and positive. If you have any additional feedback, please reach out to our team at feedback@paycomonline.com. KP Kelly P. Accountant Retail Used the software for: Less than 6 months ### "Implementation has been a nightmare!" May 18, 2018 3.0 Implementation team is young and inexperienced to the real world. The system lay out was done incorrectly and now reports generated by system is absolutely useless to the company. The answer was you can write what you want yourself. There was no communication when set up was done with how information from system is generated to allow THE CUSTOMER the choice of layout. Now have to do manual reporting to government agencies that did not have to do prior. I feel like we have dealt with a used car salesman. Watch your invoice - we have had some major billing issues, and after 3 payroll runs the bill is still incorrect and I have been waiting for days for an explanation of the delay in correction. Pros Ease/order of entry. Employee Side Sample Paystub nice feature. Package is pleasing to the eye. Proceed with caution! Cons Lack of system ability to generate and distribute payroll reports automatically. All the hidden costs that are not included in original quote. Slow response to issues. Recommended Push Reporting to automate reporting. Failed to mention push reporting does not allow bi-weekly reporting - the payroll here is BI-WEEKLY! Can only generate reports daily, weekly or monthly. Review Source Response from Paycom June 1, 2018 Kelly, the last thing we want is for your experience to be a nightmare. Our goal at Paycom is to be both a valued and trusted partner to your company. We’ve shared your review and feedback with our management team and a member of our client support team will be reaching out to you. We want to resolve any questions or concerns you have as quickly as possible and look forward to the opportunity to connect with you. We appreciate you making us aware of your experience. Tony M. Operations Manager Consumer Services Used the software for: 2+ years ### "Mrmr" August 21, 2018 4.0 Pros i like the fact i am able to log into the app and see all my tax documents and payroll information Cons it can be at times hard to log into with all the security questions and trouble you go through to into the app Review Source Response from Paycom August 24, 2018 Tony, thank you for the review and feedback. When logging into the app, we recommend you set up one of the quick login options: 4-digit PIN, fingerprint or facial recognition. If you have any questions or other feedback about your mobile app experience, please let us know via our mobile app feedback form here: http://paycom.com/contact-us/mobile-app/ We look forward to hearing from you! VR Verified Reviewer Utilization Review Hospital & Health Care Used the software for: 1-2 years ### "Great Software and app!" February 20, 2019 4.0 Payroll and human systems have never been easier, and seamless, due to Paycom's excellent features. Employees can easily access tons of information and makes management a breeze. Pros This product has many great features including an app that has full access to end of the year forms, internal hiring, requests for time off and PTO accruals, profile, and much more. Cons The app itself is somewhat clunky design, but given all that paycom offers, it's a small cosmetic gripe. Review Source Response from Paycom February 20, 2019 We appreciate your feedback and will share it with our product team. We welcome input from our clients as it drives us towards continuous improvement. If there is anything else Paycom can do to make this a 5-star experience please reach out to your dedicated Paycom client support specialist. Thank you! vC velda C. Calibration Tech Oil & Energy Used the software for: 2+ years ### "Great Product Overall" September 28, 2023 5.0 Pros I love the ease of putting in request for time off. The direct deposit is so convenient. Cons It would be nice if the test sample paycheck represented the actual hours worked that pay period. Review Source Response from Paycom September 29, 2023 We're happy to hear you find Paycom convenient and easy to use, Velda! Thank you for the positive review! Talk to a Capterra advisor for free and get results within 15 minutes.