# Page 3 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Paycom the right Human Resources solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1270) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 3 - Reviews of Paycom ## Showing most helpful reviews Showing 51-75 of 1270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jessica S. COO Individual & Family Services Used the software for: 2+ years ### "Personalized Problem Solving" April 7, 2026 5.0 Excellent. We have had fantastic customer service on the whole and it is a vital part of our organization. Pros The comprehensive customer support and the quarterly in person problem solving time we receive. 97% of the time I speak to a person and don't have to leave a message. They proactively reach out to us when there are changes in requirements. Cons It has a lot of features for a small organization, but it can be hard to implement and keep up with improvements Paycom makes. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Personalized support and the ability to meet our time keeping needs. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Paylocity could not meet our time keeping needs, which we did not learn until we onboarded everything else on the platform. Review Source Response from Paycom April 14, 2026 Thank you for your 5-star review and for highlighting your dedicated specialist, Jessica. Paycom is a comprehensive software, and we’re committed to supporting clients with resources, training and continued innovations to help teams of all sizes get the most value. HS Haley S. HR Manager Food & Beverages Used the software for: Less than 6 months ### "So Glad We Made the Switch" March 19, 2026 5.0 We've been with Paycom for 3 months now and the ease of use and capabilities of the platform are top notch. Moving to Paycom has been smooth and saved me, an HR department of one, so much time and effort! Pros Everything is connected, no third party sites, just everything all in one. Truly this platform has all of the features, our implementation team was fantastic and responsive with every question we had. Having one profile for employees versus toggling between multiple has been so helpful for data management and employee tracking. Cons Scheduling needs a few tweaks - an easier way to delete a shift or mass remove a schedule would be helpful! Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom You can't beat the all-in-one platform. Our former provider was good, but there were too many third-party pulled in modules that made connecting the dots difficult. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycom offered more features that were seamlessly integrated - everything "talks" and this was better aligned for our business goals. Review Source Response from Paycom March 23, 2026 Thank you for your 5‑star review, Haley! We’re thrilled to hear Paycom’s single software, including tools like Employee Self‑Service®, has made such a positive impact, especially by saving you time and simplifying data management. It’s great to know your implementation went smoothly and that the platform continues to support your HR needs so effectively. JM Jillian M. HR Medical Practice Used the software for: 2+ years ### "Hit or Miss with Support, Easy Payroll. Take time to Implement" April 9, 2026 4.0 A mixed bag. The last 6 months or so with our new support team has definitely been great though. I wish it could have been this way all along. Overall though, I don’t know if I’d choose Paycom in a line up again. Implementation seemed to go great but you don’t really know what was missed until you’re in the system. Do not rush that process. And do the trainings. Make sure you know what you are doing before you go live, and check EARLY to make sure data was transferred correctly, and there aren’t accrual issues. They do offer a lot of support options, and again it’s easily accessible. So if this is important to you, you will get it with Paycom. Pros Paycom overall is a good system. When implemented correctly, and when you purchase all modules it functions decently well. Payroll is quite easy with th timekeeping module in place. Cons your support team makes all the difference right along with who implements you. Our current support team is great. Before there were several issues and it rooted back to implementation. While support was always easy to get ahold of, there was a disconnect between myself and our assigned rep for awhile. They made it very challenging to get our rep reassigned. There seems to be challenges with having accrual limits stop at a set yearly amount when you also allow people to earn PTO when they work overtime. This is very strange to me but they never resolved this issue for us. I do not like the price per payroll set up. But it isn’t very much to run a payroll off cycle either. Alternatives considered [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom I’m not sure why the Hr director chose what she did. I believe price was a factor. Switched from [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/) APS was a dinosaur system. Very outdated, not intuitive, and clunky. Paycom was way better than them. Review Source Response from Paycom April 14, 2026 Thank you for sharing your experience, Jillian. Our specialists are trained, accessible and committed to supporting clients throughout their partnership with Paycom, and we’re glad that level of service is reflected in your experience. We’re proud to offer innovative software backed by knowledgeable, responsive support, especially compared to more outdated systems. RK Robert K. CEO Automotive Used the software for: 2+ years ### "Be patient Paycom will get you there but it will take a long time....." April 2, 2026 4.0 Mixed. Overall not very good. I have used ADP and Paychex, and Gusto and found them much easier to use. Their help screens and videos are much better than Paycom. Pros The support staff is available and helpful. The geo-fence system for time keeping is helpful and one of the best in the industry. Cons The way the system works is not intuitive and the help screens are awful. It is very hard to understand how it works and overall the software is glitchy and doesn't run well. So many things are hidden and secret. It is very hard to use. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paycom Corporate decision. Was forced to and regret it. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Corporate decision. Was forced to and regret it. Review Source Response from Paycom April 6, 2026 Thank you for sharing your feedback, Robert. We’re glad to hear our dedicated support and industry‑leading geofencing tools have been helpful, and we appreciate your insights based on experience with other providers. Your perspective is valuable as we continue innovating our software to meet the evolving needs of our clients. We invite you to share specific details with your dedicated specialist or at feedback@paycomonline.com. VR Verified Reviewer HR Coordinator Education Management Used the software for: 6-12 months ### "Efficient HR Platform" May 1, 2026 5.0 Overall, a reliable and efficient HRIS that streamlines payroll and HR processes, though there is room for improvement in support and flexibility. Pros User-friendly platform with strong payroll accuracy, employee self-service features, and efficient onboarding tools. Cons Customer support response at times can be inconsistent, and some reporting/customization features are limited. Switched from [CheckWriters](https://www.capterra.com/p/171540/HRCheck/) Paycom has better employee self-service features. Payroll is easier with Paycom. Review Source Response from Paycom May 8, 2026 Thank you for your review! We’re glad to hear Paycom is delivering an efficient, reliable experience with strong payroll accuracy and tools that streamline your HR processes. It’s great to know the platform’s user-friendly design, Employee Self-Service® feature and onboarding tools are making a positive impact for your team. KL Kris L. Director of Human Resources Retail Used the software for: 2+ years ### "Why go with the rest when you can get the best?!" May 14, 2026 5.0 I feel heard and treated with respect. Development recommendations are genuinely considered. They check in periodically to make sure you are getting your full value from the system and review best practices. Pros Everytime you turn around, Paycom is developing something new. Innovation is their middle name! And could we please give our client rep, \[sensitive content hidden\], a round of applause?! She is like a dog with a bone and chews on an issue until there is nothing left to chew on. Cons Some things don’t integrate. For instance, in payroll, there are 3-4 fields indicating whether an EE is hourly or salary. Switched from [Account Ability](https://www.capterra.com/p/154484/Account-Ability/) We needed more functionality and our company was becoming too big for what they could do. Review Source RP Rose P. Human Resources Manager Recreational Facilities and Services Used the software for: 1-2 years ### "From Paper Processes to Paycom" April 9, 2026 5.0 Very positive, we've been supported at every steps of the process. We're a year and half post implementation and still learning, but this has been a huge improvement for our organization. Pros Customer support Ease of use Data - we have exponentially more information at our fingertips in comparison to our prior paper processes. This allows us to act using real-time information and be more strategic. Cons Honestly, no major complaints here. If I'm being picky, I'd like to change the home page tiles and move them around to access my favorites quicker. Instead of i want up top, I'd rather jump to employee changes. Alternatives considered [Netchex](https://www.capterra.com/p/162115/Netchex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom The price, functionality, and customer service. Switched from [CCC ONE](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/) They were becoming obsolete and we had to switch. Review Source Response from Paycom April 14, 2026 Thank you for your 5-star review, Rose! We’re glad our HR and payroll software has helped replace manual workflows with a more efficient, strategic approach, well beyond the implementation phase. Supporting your continued growth with strong service and automated processes is exactly what we aim to deliver. SB Stephen B. CFO Construction Used the software for: 1-2 years ### "Unsatisfactory" April 20, 2026 2.0 Unfortunately negative all around. The platform ran payroll if everything was static but any changes required quite a bit of CS input and workaround. Discrepancy on tax was the final nail in the coffin - not that the issue arose but the steps to resolution and inability have a definitive POC to work through the issue. Pros I'm going to be very honest in this review - I had a terrible experience with this platform (inherited from prior executives initiative). I gave it an honest go and the UI was dated, but more importantly the customer service was horrendous. Cons Customer service - without going into detail we had a tax correction that arose and I have never been bounced around so many times for months. This became an active item that made its way to our \[sensitive content hidden\] desk at the end of it. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom I did not, I gave paycom a chance as it was already implemented. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Went to another company that had Paycom already implemented. Review Source Response from Paycom April 28, 2026 Stephen, we're disappointed to read your review and we'd like to learn more about your experience. We encourage you to share additional details with us at feedback@paycomonline.com so we can work together to resolve your concerns. VR Verified Reviewer Declassification Analyst Information Technology and Services Used the software for: 6-12 months ### "Paycom is SUPER user friendly!! " April 8, 2026 5.0 My company switched from another platform to Paycom, and I have been very happy with the switch. Paycom is very user-friendly and provides great insights that make payroll information digestible and interactive. Pros Paycom makes it very easy to see your payroll information. I really like that you get a preview of your upcoming check to approve, and that Paycom provides insights and shows how your paycheck compares to previous months. Paycom makes tax documents and elections very easy, customizable, and ensures the tax process is straightforward. They also have a really cool AI tool! Cons I like that I have to provide the last 4 of my Social Security number to log in to Paycom. I understand that it is for security, but I would prefer not to do that. Switched from [PayBridge](https://www.capterra.com/p/10007251/PayBridge/) My company decided to make the switch, but Paycom is much, much more user-friendly and has a more updated user interface. Review Source Response from Paycom April 10, 2026 Thank you for sharing your experience and your 5-star review! We’re glad to hear Paycom’s user‑friendly design, paycheck visibility and interactive insights make payroll information easier to understand and manage.  SS Susan S. Benefit Specialist Human Resources Used the software for: Less than 6 months ### "Streamlined Benefits Administration with a Learning Curve" April 23, 2026 4.0 As a Benefits Specialist, my experience with Paycom has been largely positive. The platform excels in centralizing HR and benefits administration, which drives efficiency and supports compliance efforts. However, there is a learning curve for both administrators and employees, and reporting capabilities could be more flexible. Overall, Paycom is a strong solution for organizations seeking a unified HR system, provided there is adequate training and internal support to maximize its capabilities. Pros Our Paycom specialist offers excellent customer service and is responsive anytime we reach out with questions. Employee Self-Service Functionality: Paycom empowers employees to manage their own benefit elections, updates, and payroll details, which significantly reduces administrative workload and improves data accuracy. All-in-One Platform: The integration of payroll, benefits administration, and HR functions into a single system streamlines processes and minimizes the need for multiple systems or manual reconciliation. Cons User Interface Complexity: While robust, the system can feel unintuitive at times, particularly for new users or employees navigating benefit elections without guidance. Limited Flexibility in Reporting: Custom reporting for benefits and compliance tracking can require workarounds or additional time to configure effectively. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom I wasn't present for this decision when it was made. Review Source Response from Paycom April 27, 2026 Susan, thank you for sharing your experience with Paycom. We’re glad to hear you find the system easy to navigate and that it’s helping streamline processes like rehiring seasonal employees and optimizing position seats. We encourage you to share more about your reporting needs with your dedicated specialist, as we are committed to help better support your workflows. Thank you again for your feedback. RP Rosa P. People Specialist Cosmetics Used the software for: 2+ years ### "Excellent Services" April 29, 2026 5.0 Paycom is awesome in all aspects. Very friendly. No one complains about it! From new hires to employees. All in one, Paycom is the best! Pros For Admin side, love all the features Paycom provides. Can access from anywhere and view employees. Do changes. All in one! Cons Cannot think of anything! Everything always works out for myself and my employees. Seriously, No complaints! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Paycom offered more services and had an app at the time. Review Source Response from Paycom May 8, 2026 Thank you for the 5-star review, Rosa! We’re glad to hear that Paycom is delivering a single software solution that’s easy to use for both admins and employees. It’s great to know the software’s robust features and accessibility are helping you manage your team efficiently from anywhere with a single mobile app experience. VR Verified Reviewer Department Manager Hospital & Health Care Used the software for: 2+ years ### "Paycom-Next step" December 26, 2025 5.0 Currently using for payroll, HR, Benefits, reviews, one on ones-It has improved our processes, making it easy to use for the management team and the staff. Each year we add on something new, we are now completely paperless for our entire HR/payroll/Performance review process. Pros Our platform is designed for ease of use, ensuring that staff can quickly navigate and operate it with minimal training. Its intuitive interface and streamlined functionality make it accessible for users of varying technical skill levels. With all features integrated into a single platform, staff can efficiently manage tasks, collaborate, and access essential tools without the need to switch between multiple systems. This centralized approach improves workflow efficiency, reduces the likelihood of errors, and allows for a more cohesive and productive work environment. Overall, the platform enhances both user experience and operational effectiveness. Cons Currently, goals are not automatically linked or updated during one-on-one meetings or performance reviews. This disconnect can create inefficiencies and confusion, as progress on objectives may not be accurately tracked or discussed in real time. Without seamless integration between goal-setting and feedback sessions, employees and managers may miss opportunities to align on priorities, address challenges, or make necessary adjustments. This lack of synchronization hinders the overall effectiveness of goal management, reducing the ability to evaluate progress consistently and ensure goals are being met. A more integrated system would streamline this process and enhance communication between teams. Switched from [Paymo](https://www.capterra.com/p/137033/Paymo/) The system we previously utilized was highly manual and outdated, requiring significant time and effort for basic tasks. This antiquated approach often led to inefficiencies, increased risk of errors, and a greater administrative burden. The lack of automation and integration made processes slower and more prone to oversight, hindering overall productivity. In contrast, our current system provides a more modern, efficient solution, streamlining workflows and ensuring greater accuracy. This transition to a more advanced platform has significantly improved our operational efficiency and reduced the time spent on manual tasks, allowing us to focus on more strategic initiatives. Review Source Response from Paycom January 27, 2026 We're pleased to hear that Paycom has simplified your HR, payroll and performance management processes, enabling your organization to become completely paperless. In contrast to the manual and outdated system you previously used, our comprehensive software has provided a more modern, efficient and automated solution, allowing you to focus on strategic initiatives rather than administrative tasks. By choosing Paycom, you've gained a more unified and connected approach to managing your workforce, and we're committed to continuing to innovate and support your organization's growth. KK Kim K. Directro HR Consumer Services Used the software for: 1-2 years ### "Best HIRS system! " April 13, 2026 4.0 Paycom support is always there when I need them. I can send an email, phone in, or using online tools to troubleshoot any question. I like a having all my HR data in one location. I can pull various reports. Pros All in one HRIS system, it is a create value for the money we spend each month. I like that we can process payroll on a Thursday for Friday paydate. Cons They offer a lot of support which is amazing. I can get confused with the various templates. The are always making improvements. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom Paycom can process payroll in one day. And you also offer all the other key tracking that we need to stay in complaince. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) They had terrible customer service. And they did not follow through with promises when switching to them. Review Source Response from Paycom April 16, 2026 We’re glad to hear you’re getting the support you need and that having all your HR data in one place makes reporting and payroll easier. It’s great to know our single database and fast payroll processing are adding real value for your team. Thanks for your advocacy, Kim! CA Celina A. Vice President of Human Resources Hospitality Used the software for: 2+ years ### "Easy Breeze " April 23, 2026 5.0 I have been working with Paycom for more than 7 years and love it. I understand the portal easily without getting lost. When I make changes to a staff member I do not have to worry to make changes in different areas. Payroll is a breeze, and their support team is always helpful. Pros It's a one stop shop, with wonderful customer service. The portal is easy to navigate and understand. They constantly are trying to do enhancements that help, plus they listen to customer suggestions. Cons Sometimes the site is a little slow but gets corrected quickly. I wish we could talk directly to tax experts. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP is too complicated and takes more time to work on. Review Source Response from Paycom April 28, 2026 Celina, we are thrilled that Paycom's single database, intuitive modules and world-class service has made such a strong impact on your organization. Thank you for taking the time to leave a review! KC Kelli C. HR and Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "All In One Platform with Lots of Options" April 9, 2026 4.0 We transitioned to Paycom a few years ago and are still exploring what is possible for us to add on. There is always another option to add, with new tools coming out on a regular basis and updates to existing ones. I like the communication from the Paycom team on a regular basis and having a dedicated Paycom Specialist who is quick to respond to any questions we have. Pros I appreciate that it is an all in one platform for us. It's been great for managers and employees. We're now able to use it for employee recruitment, screening, onboarding, and support. It's cut down on the amount of time it takes to do things, which has freed up my time to focus on bigger projects. Cons It's not always the most intuitive platform to find what you need. It takes some getting used to because there can be multiple ways to get to the same spot. I often need to reach out to our Paycom Specialist for help, which he is thankfully always willing to provide! Review Source Response from Paycom April 14, 2026 Thank you for sharing your experience, Kelli! We’re glad Paycom’s comprehensive software has helped simplify recruiting, onboarding and day‑to‑day management, freeing up time for more strategic work. Having a dedicated specialist to guide you as you expand and optimize your Paycom use is key to how we support our clients. MG Melissa G. Payroll Administrator Insurance Used the software for: 2+ years ### "My review for you" April 22, 2026 3.0 Pros It’s a fairly easy system to use. Except for the reporting. That needs to be easier to build reports. Cons The very expensive compared to other systems. I’ve been shopping other vendors and I get way more included in my base pricing for thousands less than what I’m paying for now. Review Source Response from Paycom April 28, 2026 Paycom is built as a comprehensive, industry‑leading HR and payroll solution designed to help organizations operate accurately and efficiently through full-solution automation and a single database, and we are confident in the long-term value that approach delivers. If you’re open to sharing more specifics around your reporting experience or overall expectations, we encourage you to reach out to us at feedback@paycomonline.com so we can better understand your experience. ML Martha L. Payroll and Admin Specialist Public Relations and Communications Used the software for: 2+ years ### "User friendly and customer service friendly" April 9, 2026 4.0 I like Paycom a lot. I worked with Paycom at my previous employer for 8 years and was excited to start a new job over a year ago, that also uses Paycom. It was nice to already know the software. I always have good things to say about Paycom. Pros Paycom is super user friendly. If there is anything that you do not know, you can call your dedicated rep and they will answer any question and show you how to complete the task. You won't ever have an issue getting the help you need. I also like that they offer so much. It is easy to only pay for what you need because you can customize your package. It is still a little pricy but it is worth it because you know your HR/Payroll/Benefits will be accurate. Cons That although worth it, it is pricy. I am not a business owner, but I know the prices and how it can add up quickly. It is a good investment and you get a good platform and help for what you pay for. Review Source Response from Paycom April 14, 2026 It’s great to hear how Paycom continues to be a trusted solution for you, even across different roles and organizations. We’re proud to offer a user‑friendly software paired with a dedicated specialist who’s there to guide and ensure you get exactly what you need. Delivering customizable solutions and reliable support that make HR and payroll simpler is exactly what we strive for. Thank you for your advocacy, Martha! Katie W. VP of HR Wholesale Used the software for: 1-2 years ### "Avoid this HRIS" January 5, 2026 1.0 My overall experience with Paycom was very poor. Great promises, high hopes that things would be addressed, and never once was anything delivered on. Pros The sales people were great!.... The employee mobile application was also enjoyed by my staff and something they felt was easy to navigate. Cons Implementation and customer service were atrocious. I'm truly not sure I've ever had a worse experience with a vendor. They set things up improperly - we had spreadsheets sent to them with tax information that was never setup as it should have been - and we spent hours upon hours fixing things because of this. That's just one example of so many things that went wrong. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Dayforce was too expensive and had more functions than we needed. Review Source Response from Paycom January 8, 2026 Katie, we appreciate you sharing your experience with Paycom. We appreciate the positive feedback about our sales team and mobile app, and we're glad to hear that they were a highlight of your experience. We take all feedback seriously and would like to learn more about the specific challenges you faced. We're committed to providing our clients with world-class service and continually look for ways to improve. If you're willing, we'd like to discuss your experience further to understand how we can better meet the needs of our clients in the future. Please feel free to reach out to us at feedback@paycomonline.com. WR Will R. HR Packaging and Containers Used the software for: 1-2 years ### "Paycom Review" May 14, 2026 4.0 Overall, my experience with Paycom has been positive. The system helps streamline payroll and HR processes while improving accuracy and efficiency. It is a reliable platform for managing employee data, time tracking, and compliance tasks in one centralized system. Pros Paycom offers an easy-to-use platform that keeps payroll, benefits, and employee information all in one place. The self-service tools are helpful for employees and managers, and the reporting features make HR tasks more efficient and organized. Cons Some reports and workflows can take time to learn, especially for new users. Customer support response times can occasionally be slower during peak periods, and certain customizations are limited. Review Source Devin S. Operations Manager Medical Devices Used the software for: 1-2 years ### "Paycom a must have for any business." February 6, 2026 5.0 My overall experience with Paycom was wonderful. This business tool proved to be a necessity for myself and the organization. Pros Paycom provided easy time management and payroll abilities which proved to be very beneficial for the organization. Cons In my experience I did not experience any negatives with Paycom. Nor did any other employees or Managers. Review Source Response from Paycom February 11, 2026 Devin, thank you for sharing your positive experience using Paycom, highlighting the ease of use of features like Payroll and Time and Attendance. It's great to hear that our HR and payroll software has been a valuable tool for your organization, helping you streamline and automate processes.  CS Clifton S. HR Service Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Paycom is 5 stars" April 29, 2026 5.0 The overall experience has been amazing with all of the up and downs, Paycom has been there to assist along the way , making things easier. Pros The team has been extremely responsive, supportive, and knowledgeable throughout the process. We’ve appreciated the user-friendly platform, the streamlined onboarding experience, and the ability to manage multiple HR and payroll functions in one system. The customer service and ongoing support from the Paycom team have also been a major positive for our organization. Cons At this time, we have not experienced any major issues with Paycom or the support provided so far. Paycom is great! Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Was not built for a fast growing company and system was outdated. Review Source Response from Paycom May 8, 2026 Thank you for the 5-star review, Clifton! We’re glad to hear your dedicated specialist responsiveness and support made a meaningful impact, and that our software's user-friendly design and streamlined onboarding helped simplify your processes. It’s great to know that having HR and payroll all in one single software is delivering real value for your organization. BK Breanna K. HR coordinator and payroll Farming Used the software for: 2+ years ### "Paycom - Great system " December 10, 2025 5.0 Overall, I would recommend Paycom, they are always doing updates and have a modern outlook! They also have Reps local to us and they come out and show us best practice items regularly. Pros I like Paycom's customer service! I like that we have our own customer service representative. I like that we can call day or night and be connected with someone even if it not our direct rep. Cons Sometimes you have to change the same thing in multiple places, however I know they are trying to consolidate that. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom ADP seemed very outdated and we wanted to move forward not back Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) I big reason was because their reporting system was very unhelpful. Review Source Response from Paycom December 11, 2025 Breanna, thank you for your 5-star review! We're glad to hear that your dedicated specialist has provided the level of service you deserve, offering personalized support and expertise. In contrast to your previous provider, where you experienced limitations with their reporting system, we're thrilled that you've found our software to be a significant improvement, with a dedicated specialist who understands your unique needs and provides tailored guidance to ensure you are getting the most out of our HR and payroll software. OC Octavio C. Operations Director Recreational Facilities and Services Used the software for: 1-2 years ### "Recognizing Exceptional Team Support at Paycom" February 13, 2026 4.0 I am satisfied with the overall experience, and the consistent follow‑up from our sales representative, \[sensitive content hidden\], continues to stand out. His support has remained steady, reliable, and genuinely helpful each time we’ve needed guidance. Whenever questions arise or clarification is needed, he responds promptly and makes sure we understand the next steps. That level of commitment gives us confidence and makes the process feel much smoother. It’s reassuring to know that we have someone who stays engaged after the initial sale and continues to provide knowledgeable assistance. His dedication reflects positively on the entire team and strengthens our satisfaction with the service. Pros Paycom’s knowledgeable team and excellent support make navigating the system easy and efficient. ( \[sensitive content hidden\]) Cons The "I Want" feature uses a specific, sometimes unfamiliar command list that can be tricky to follow. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Sales Rep has a great attitude and really learned our needs. Review Source Response from Paycom February 17, 2026 Thank you for your advocacy! We’re glad to hear your dedicated specialist has made your experience smooth and efficient. IWant™, our command-drive AI engine, is designed to help users quickly access accurate employee data, making everyday tasks easier and more intuitive. We also appreciate your kind words about your sales representative—ongoing, reliable support is a key part of the Paycom experience, and we’re happy to know it’s made a positive impact. OC Octavia C. Vice President Finance Non-Profit Organization Management Used the software for: 2+ years ### "Great Overall value with excellent support" April 23, 2026 5.0 Paycom has been a reliable and effective solution for our needs, offering great value, excellent customer support and an easy to use platform. Pros The most I like about Paycom is its excellent customer support with a dedicated payroll specialist and the high level of customization that allows the system to fit our specific business needs. Cons Paycom is constantly introducing new features, which can be challenging to keep up with. As a small department wearing many hats, there isn't always enough time to fully learn and adopt each new enhancement. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom lower cost and better reporting capabilities that served our needs at that time Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) cost and difficult to create customized reports Review Source Response from Paycom April 27, 2026 Thank you for your feedback, Octavia. We're thrilled to know our customizable platform and dedicated service model continue to meet your business needs. We encourage you to continue working with your dedicated specialist to make sure enhancements and new features are seamlessly incorporated into your Paycom setup. We appreciate your advocacy! RC Raquel C. Payroll Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great System" May 14, 2026 4.0 Very good. We have utilized more modules within the last year and learned so much. Many of the modules have really made things run more efficiently. Pros Easy navigation for managers and employees. Training is offered to managers if needed. Customer support is a live person that answers. Cons Sometimes not notified if an update has happened and it changes things for us on our screen or procedure. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Did not like ADP at all. No customer service and system was not accurate on reporting. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.