# Page 33 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 33 - Is Paycom the right Workforce Management solution for you? Explore 1280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1280) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 33 - Reviews of Paycom ## Showing most helpful reviews Showing 801-825 of 1280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TI Taylor I. Human Resource Generalist Human Resources Used the software for: 2+ years ### "Paycom Review" December 11, 2019 4.0 Overall I have been pleased with . My main frustration lies in when I have an issue and need something resolved, they can't give me any concrete answers. Pros Very easy to navigate. There is a ton of functionality that I'm still learning how to use. They are always making updates to add to the robustness of the program. Cons There is some functionality that just doesn't work often enough, which can be frustrating. The applicant tracking function needs a lot of work in my opinion as well. Review Source Response from Paycom December 13, 2019 Thank you for the review, Taylor! We appreciate your feedback and will be sure to share it with our team! If you have any additional feedback you would like to share, please, feel free to reach out to us at feedback@paycomonline.com. VR Verified Reviewer Recuiter/HR Generalist Human Resources Used the software for: 6-12 months ### "Aggressive Sales Team" July 27, 2019 3.0 Pros Once trained on the software it was fairly user-friendly and aesthetically it was nice to look at. Cons The sales consultant we worked with could be very aggressive at times. Customer support was lacking every time we encountered an issue it took 48 hours to be resolved. Review Source Response from Paycom July 30, 2019 Thank you for the review and feedback. We assure you that this type of communication does not reflect Paycom's commitment to professionalism. Please reach out to us so we can discuss the details of the situation. Jalonda R. Care Partner Hospital & Health Care Used the software for: Less than 6 months ### "Convenience at your fingers" September 13, 2020 5.0 My overall experience with using has been very positive and has increased my knowledge of time clock as well as managing my work schedule. Pros What I like most about is the application which includes areas where I can clock in and clock out, track my pay stubs, and also attend online learning modules to increase my knowledge and health care. Cons There is nothing that I dislike about this software. It is very convenient for all essential healthcare workers and allows us to track our work hours in training all Review Source Response from Paycom September 16, 2020 Thank you for the 5-star review. We're happy you are enjoying our products and like the easy functionality of tracking hours! MM Moises M. VP of Finance Construction Used the software for: 1-2 years ### "Not Worth The Hassle" July 26, 2023 1.0 Stay away Pros It does the basic payroll functions needed for any size business Cons This has to be the worst payroll provider and program in the market Review Source Response from Paycom July 27, 2023 Moises, we care about our clients' experiences and are disappointed to read your review. We are actively engaging with your organization. If you have additional feedback, please reach out to our team at feedback@paycomonline.com. CJ Cynthia J. Owner Wholesale Used the software for: 2+ years ### " Very disappointed " May 12, 2020 5.0 They would not provide me with my last 941 package . we paid for this information and never received it . Then they wanted more money. I felt like they were holding my information hostage. This is so sad since I really liked their product but now would not recommend it Pros Reports were helpful and I liked the personnel Cons They would not provide the last 941’s. We were with them for years Reason for choosing Paycom Reports Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Payroll taxes and reports Review Source Response from Paycom May 15, 2020 Cynthia, we appreciate your compliments regarding our products and personnel. We're sorry to see you have experienced difficulties during your organization's transition, and we would love the opportunity to help. However, we will need to learn more about your experience. Please reach out to our team through your previous dedicated support specialist or at feedback@paycomonline.com, and we would be happy to look into this further. SL Sherry L. VP, CHRO Used the software for: 2+ years ### "Overall, Paycom is a great value for the money. " June 7, 2018 5.0 Pros is an intuitive system, so new employees and supervisors get up to speed on it quickly. The company is responsive to client feedback. We have seen many improvements in the 5 years we have been using it. Customer support and our account rep are helpful and responsive. Cons Adding features beyond payroll and applicant tracking can get expensive because of the per employee per month fees for an organization where 90% of employees are part-time, and many are working only a few hours per week. Review Source Response from Paycom June 14, 2018 Sherry, thank you for the review and feedback. As you indicated, Paycom is open and responsive to client feedback. We will share it with our management team. Please don't hesitate to reach out to your Paycom specialist if you need anything. Thanks again! JW John W. Manager Sports Used the software for: 2+ years ### "Good Business Software" December 8, 2019 4.0 Overall, is a good software that will allow you to manage all your employee and payroll needs. You can monitor your pay stubs, track your PTO and submit PTO requests as an employee through Paycom. Fairly easy to use on a mobile device as well. Pros Allows you to track PTO, request time off, manage payroll and monitor pay stubs. It is a one stop shop for most of your payroll and employee needs. Pretty easy to navigate and find what you're looking for. Cons Making timecard/timesheet corrections can be time consuming because you have to do one at a time and watch the wheel spin a bit. They recently updated the pay stubs feature and you can't view all the pay stub data without some extra steps. Review Source Response from Paycom December 9, 2019 John, thank you for the review! We are thrilled that you are enjoying your Paycom experience! We appreciate your feedback and will be sure to share it with our team! Please, feel free to share any additional feedback you may have with us at feedback@paycomonline.com. KP Kelcey P. Human Resources Recruiter Non-Profit Organization Management Used the software for: 2+ years ### "HRIS" May 20, 2019 5.0 Pros I love the that gives me the ability to customize my experience. The website is very user friendly and the customer support is friendly and quick to respond. Cons I have not found anything that I don't like about the system yet. The only thing that is not an option yet is to log in to the client side from the app on my phone. But this isn't necessarily a con because I can still login through the internet on my phone. Review Source Response from Paycom May 21, 2019 Kelcey, thank you for the 5-star review! We're glad you find Paycom very user friendly. VR Verified Reviewer Associate Law Practice Used the software for: Less than 6 months ### "Good payroll and time management cloud based tool." July 20, 2018 5.0 I am able to do everything pay roll and management related in one shot. Pros It is full of features such as time management, HR lessons, payroll and time approvals, as well as pay stub and financial information for you and your supervised employees. Cons It takes a significant amount of time to log in - you have to have a specialized password and respond to multiple challenge questions. Also, it takes time to get used to navigating the menus. Review Source Response from Paycom July 27, 2018 Thank you for the review and feedback. We will be sure to share it with our product team. Additionally, we hope you'll download the Paycom mobile app, which is available in both the Apple App and Google Play stores. After downloading the app, you have the option to set up one of the quick login options based on your device type and preferences such as the 4-digit PIN, fingerprint or facial recognition. We hope you find this information helpful. LDW La Donna W. Human Resources Oil & Energy Used the software for: 2+ years ### "Inferior Technology " December 28, 2018 1.0 Pros is consistently working on new updates. They have an online system that is seldom down. The login feature is user friendly. Cons The system technology and capability to process basic payroll schedules, and basic custom reports are extremely limited. The ATS system foes not retain a candidate pool of applicants that have applied and were booted out. There technology does not offer a 360 401k EDI file. There timecard can not total hours outside if payroll dates. Review Source Response from Paycom January 15, 2019 La Donna, as you indicated we are constantly working on new updates and making our solution user friendly. In that spirit, we’d love the opportunity to discuss your feedback with you and a member of our client support team will contact you directly. We look forward to connecting with you. HS Holly S. Clinical Associate Mental Health Care Used the software for: 2+ years ### "Paycom is a good program " February 26, 2020 4.0 I like pretty much across the board. It’s user friendly and gives access to most needed records. Pros is fairly easy to use. I like having access to my paystubs, etc. I am overall pleased with it. Cons I find it inconvenient when manually posting a time entry. It has too many ways to post inaccurately. It could be improved there. Review Source Response from Paycom February 28, 2020 Thank you for sharing, Holly! We appreciate your feedback and will be sure to pass it along to our team. Please let us know if there are any other enhancements we can make to further improve your experience at feedback@paycomonline.com. VR Verified Reviewer Partnership Services Coordinator Sports Used the software for: Less than 6 months ### "Pros/Cons of Paycom Software" April 15, 2020 5.0 So far so good, it took a second to get used to the app but once I became familiar with it I learned to like it quite a bit. Pros Check in and out for the day is very quick and easy. Software rarely runs slow and you can view all your hours and personal information very easy. The app is very well organized and your rarely ever have to go on you actual computer to look at anything you are trying to check out. Cons You cannot make your own time changes in the software if you mess up clocking in. When you have to submit a punch change request, it is pretty confusing. It also makes someone else have to go in and correct that mistake which from our experience can be burdensome. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) My company decided to Review Source Response from Paycom April 22, 2020 Thank you for your review! We're so glad you are enjoying our products! We appreciate you sharing your experience with punch changes, and we encourage you to share this feedback with your HR team. This customizable feature allows our clients to tailor the process to best support their organization, and it can be changed as the organization's processes are updated. VR Verified Reviewer Used the software for: 2+ years ### "Comprehensive, user friendly software" June 12, 2018 5.0 Pros Not just payroll software. So much more! Solves HR issues, sales force issues & more! Offers employees the ability to manage issues via software vs having to go through multiple person to person employee channels. Effective & user friendly! Cons Thoroughly satisfied! No complaints! Impresssed at how this company is always evolving to meet our needs. Review Source Response from Paycom June 14, 2018 Thank you for the review and sharing your experience with Paycom. Our goal is to continue to impress you. Please let us know if there is anything you need or if you have any questions. SF Samantha F. Medical Receptionist Medical Practice Used the software for: 6-12 months ### "Great for employees that work in multiple locations" January 11, 2023 5.0 Pros Easy to set up/install, I like that I can access my onboarding documents at any time Cons Nothing negative to say at this time. Review Source Response from Paycom January 12, 2023 Thank you for taking time out of your day to share your Paycom experience, Samantha! We appreciate your positive feedback. PR Paul R. Attorney Law Practice Used the software for: 2+ years ### "A Reliable Business Partner" February 5, 2019 5.0 Pros We have a long term relationship with of well over 15 years. Over that time, they have grown in their services and adjusted their products to meet our changing needs. We particularly appreciate the responsive customer service and willingness to adjust and/or customize to our specific company culture. We consider Paycom to be a reliable partner in our business. Cons The service we receive with has been excellent. I'm not aware of any pressing issues that need improvement. Review Source AS Alexis S. CNA Hospital & Health Care Used the software for: 1-2 years ### "Hours of work" September 5, 2023 5.0 Pros How easy ti was to access how many hours of work I did that day or week. Cons There is nothing I dislike about , its so easy to use. Review Source Response from Paycom September 6, 2023 We're glad to hear you find Paycom easy to use, Alexis! Thank you for the 5-star review! DS David S. Sales Order Manager Information Technology and Services Used the software for: 2+ years ### "Paycom is inferior to Workday" October 25, 2019 4.0 was okay in scheduling, time reporting, time off planning, payroll administration but it did not work as well as the new product we use, Workday. Pros had a decent interface and did the same job as Workday but just was not as good . Cons I did not appreciate the slowness in working within it. Review Source Response from Paycom October 31, 2019 David, thank you for sharing your experience. Our team is constantly finding ways to improve how users interact with Paycom; we will pass your feedback on to our product team. If you have any other thoughts on what would have made your Paycom experience 5-stars, please let us know. VR Verified Reviewer CFO Hospital & Health Care Used the software for: 6-12 months ### "Excellent Customer Service" August 16, 2020 5.0 We have a much better handle on our employee cost after we converted to . Pros Our company did a fourth quarter conversion. The data was converted effortlessly on our part. The system is very user friendly and our employees enjoy the flexibility of accessing their data on a mobile device. The managers are extremely happy with the custom reports. Cons We have not found anything at this point. Review Source Response from Paycom August 25, 2020 We're happy our software has been easy to use and its functionality is helping streamline your payroll! Thank you for the 5-star review. GV Gregg V. President # CEO Banking Used the software for: 2+ years ### "A great product for payroll services" June 11, 2020 5.0 Excellent Pros Great tool for employees to manage timecards and for HR person to feel confident all payroll and tax issues are handled well Cons Some of the reporting pages are a little hard to navigate according to my HR person, but not a severe problem Review Source Response from Paycom June 19, 2020 Gregg, thank you for sharing! We're so thrilled that you enjoy the convenience of using Paycom! We appreciate your feedback and we will be sure to share with our team. If you have ideas for future enhancements, please let us know at feedback@paycomonline.com. VK Veronika K. Distance Education Specialist Education Management Used the software for: 1-2 years ### "Very user friendly software" March 18, 2019 5.0 Our company switched to two years ago ans I am very satisfied as the final user. This product is so much better than the one we have been using before. It is more modern looking and user friendly. Clocking in and out, requesting time off, etc is a breeze. Paycheck preview is a very nice touch. Pros I like the paycheck preview. You can adjust your benefits or taxes and see how that ultimately affects your final paycheck Cons The login can sometimes take way too long because the software does not allow for password to be remembered Review Source Response from Paycom March 20, 2019 Veronika, thank you for the 5-star review! We greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your comments. VR Verified Reviewer Financial Planner Financial Services Used the software for: 1-2 years ### "Improvements needed" September 8, 2022 3.0 Pros is fairly easy to use and navigate Cons The software didn't do a great job with entering PTO where there were weekends or holidays in between, which caused me to have to enter multiple PTO requests for just one set period of time. Review Source Response from Paycom September 19, 2022 It's great to know that our software has been easy to use and navigate since your implementation. We'd like to learn more about your feedback so we can provide the best service. Reach out to us at feedback@paycomonline.com, and a member of our team will be in contact. VR Verified Reviewer Organ recovery coordinator Hospital & Health Care Used the software for: 2+ years ### "Paycom" April 20, 2020 5.0 Excellent Pros It’s so easy to use. I use it for mostly clocking in and out and managing my expense reports. The time stamp option is the first thing that pops up after logging in, which is super handy. And the expense report option made it to where I finally don’t have to keep a bag of paper receipts to turn in at the end of the month. Cons Can’t really think of any, I’ve never had any issues with it Review Source Response from Paycom April 23, 2020 We're thrilled to see you are enjoying our products! Thank you for sharing your Paycom experience! DS Damaris S. Director of Operations Primary/Secondary Education Used the software for: 1-2 years ### "Great complete HRIS system with Payroll. Great Value" November 10, 2017 5.0 Very happy to strongly recommend . They have a great product, great customer care and at a very good value. We evaluated 10 other HRIS systems with Payroll and are glad we chose the right company. Pros Complete solution for growing companies with huge functionalities and a system to keep you out of trouble with all the HR and DOL rules etc. Superior customer support. We have been very happy with the very high level of customer support, training and systems work. I have not worked with a vendor before that had this high level of support. They really care and make sure you understand the product well and how to maximize the benefits. Other software vendors we've used for HR as well as other products had nowhere near this level of support. Cons Its a very good product. I just want the company to continue to prioritize upgrades based on customer feedback. Review Source Melissa D. Associate Director of Development & Alumni Affairs Non-Profit Organization Management Used the software for: 1-2 years ### "Love being able to see all my paystub info in one place" September 25, 2018 5.0 Pros The nonprofit I work for started using a few years ago. It has been a while and so I can't remember what we used previously, but I'm a fan of having all my paystub info info in one place. Plus, it's easy to submit vacation day requests. Cons I'm not a fan of the sign-in process. I get why they do it, but it's kind of a pain. In addition to the usual user name and password request, the login process has several questions I have to answer each and every time. Review Source Response from Paycom October 19, 2018 Thank you for the review and feedback! We will share it with our product team. Here is some additional information regarding our security standards for login: http://paycom.com/contact-us/tips/ SP Sara P. Director of Marketing Printing Used the software for: 1-2 years ### "Great Service For A Great Value!" August 30, 2017 5.0 For small businesses this software is very affordable. Pros software is easy to use on both the employer and employee side. We enjoy the flexible options which allows us to pick and choose which programs our company will use, and we only have to pay for what we utilize. The customer service support is a great team of courteous people who truly care. Cons has great training videos that go over the software in depth. For quick reference it would be helpful if they incorporated some shorter, topic specific tutorials. Review Source Response from Paycom August 31, 2017 Sara, thank you for the review! We'll have someone reach out to you about your ideas for the training videos. 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