# Page 36 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 36 - Is Paycom the right Human Resources solution for you? Explore 1280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1280) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 36 - Reviews of Paycom ## Showing most helpful reviews Showing 876-900 of 1280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DE Deanna E. VP HR Hospital & Health Care Used the software for: 1-2 years ### "We recently transitioned from Paycom as our company is growing." May 16, 2017 3.0 Pros On-boarding functionality, electronic payroll actions for manager, electronic open enrollment for benefit selection. Cons Actions would happen in the software, traced back to a Paycom team member with little to no explanation, for example, a deduction code shutting off or getting deleted. The customer support team had a hard time explaining functionality and how to make the system work better for us. Not all of our benefit providers could have a direct feed set up with Paycom due to Paycoms restraints and the applicant tracking system was clunky and not intuitive to even know where a candidate was in the process. Review Source Response from Paycom June 27, 2017 We appreciate your feedback. Our team should have already connected with you to discuss your experience. DN Debbi N. Payroll Construction Used the software for: 2+ years ### "The worst I've dealt with" October 5, 2017 1.0 Overall, I would never recommend this service to anyone. I have been actively campaigning our company to leave and go to another company that offers better service. Pros they give you a unique payroll specialist - see con Their software looks easy - see con You can have separate departments for each employee - see con They offer reports - see con Cons the specialist does nothing for you beyond reminding you to do it all their software is not user-friendly, some items require multiple screens to set up like garnishee. Don't ask the specialist to help. You can't set up your own departments and must submit it to be done. You can't have multiple properties and just a single department per employee their reporting system is not intuitive AND some reports are only available for a limited time, no history even Review Source Response from Paycom October 12, 2017 Debbi, We appreciate you making us aware of your concerns. We are committed to your success and look forward to partnering with you to address your feedback. CS Chuck S. Used the software for: 2+ years ### "Fantastic" March 28, 2018 5.0 Pros Ease of operation, great support, many options on the operation tailored to our business. Always friendly tech support Cons No real cons. Great addition to our business operation. Our growth from 1 employee to 90 in less then 5 years would have been hard to control with out Paycom Review Source Response from Paycom April 5, 2018 Chuck, thank you for the review. We're happy to be a valued partner to your organization. DS Dennis S. Maintenance Food Production Used the software for: 1-2 years ### "Clock out " July 8, 2022 4.0 Pros The updates that have been made to the system is easier for clocking in Cons I'm not really having any complaints on the use of this software Review Source Response from Paycom July 11, 2022 Dennis, we know proper and accurate time logging is crucial to employees worldwide. For this reason, it's pleasing to hear you've encountered smooth sailing with our time management features. If you have any feedback, feel free to contact us at hrmgmt@paycomonline.com. Thank you for your sharing your thoughts with us! SM Sean M. HR Manager Outsourcing/Offshoring Used the software for: 6-12 months ### "Excellent HRIS/Payroll Solution" December 11, 2016 5.0 Our company implemented Paycom this past summer and it has made a world's difference for our HR department. The integrated onboarding solution alone has saved our HR department countless hours and the other modules we've implemented (i.e. benefits administration) have been great as well. The customer service that Paycom offers has also been impressive and a welcome change from what we were going through with our previous HRIS/payroll provider. Pros Customer service is excellent. Modules are customizable and flexible for our business. Cons Some modules, performance management, for example, wouldn't work for the way our company does our performance reviews. Review Source Response from Paycom June 27, 2017 Thank you for the review! We are happy to partner with you and welcome any feedback you may have to improve our products. RS Robert S. President Financial Services Used the software for: 2+ years ### "Paycomm ease of use, customer service and costs is why we chose them and keep them." September 24, 2020 5.0 Set up was easy and their customer service is excellent. We have a designated rep who answers his phone and responds quickly. Pros Ease of use and ease of set up. Purchasing was also very easy. Other companies were difficult to deal with during the buying process and that pushed us in another direction. Cons We are a small company and have no issues or complaints Reason for choosing Paycom User friendly and ease of purchase and use. Review Source Response from Paycom September 29, 2020 We are thrilled to hear you are enjoying our software! We love working with small businesses and are happy to hear we are making it a 5-star experience. Rana G. Sales Manager Financial Services Used the software for: 2+ years ### "Paycom" January 23, 2019 5.0 Pros LOVE! its so easy to use and track time and the options it serves is great. Not to mention there is an app so makes it easier to use Cons the complicated username and password, they arent user friendly Review Source Response from Paycom January 24, 2019 Rana, thank you for the review! We're so happy to read that you LOVE the features of time tracking and the ease of use with our app. JP Justin P. Hospice Chaplain Medical Practice Used the software for: 2+ years ### "Paycom for HR" November 21, 2020 5.0 Paycom is a valuable tool for managing our time and pay. Pros Our HR uses Paycom to track and manage our time. As a user, the interface is easy and helps me view my paystubs, manage my hours worked, and put in PTO requests. Cons The software has never caused an issue that has made me dislike it. The only issues come from the way we have formatted the way time is viewed on PTO. Review Source Response from Paycom November 23, 2020 Thank you for the 5-star review! We're thrilled you're enjoying our software and appreciate your feedback. Please share any other enhancements with your dedicated specialist. MC Mariah C. Teacher Education Management Used the software for: Less than 6 months ### "Could Be Simpler" October 28, 2019 3.0 I need to spend more time with this website to see if the hassle of navigating it is worth the helpful features. Pros Having the app as an additional way to clock in is really useful. It's also great that you can adjust the rates for your different roles in one company when you clock in. Cons There are too many features placed in the design in a way that is confusing. The website/app could be a lot simpler and the features could be more streamlined. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Review Source Response from Paycom October 31, 2019 Mariah, thank you for the review and for sharing your experience! We appreciate your thoughts and will share them with our team. We value feedback regarding the experience of the user and are consistently updating our offerings to reflect this. VR Verified Reviewer CRO Farming Used the software for: 6-12 months ### "Very Happy With Choice" October 26, 2020 5.0 Pros Overall, I am very pleased with the functionality, ease of use and customer service. Cons Technology is higher priced than competitors, however, tremendous value for the price. Review Source Response from Paycom October 27, 2020 Thank you for the 5-star review! We're happy you are enjoying our software's functionality and ease of use. JW Jonna W. Sr. Manager, Benefits & Payroll Restaurants Used the software for: 1-2 years ### "Moved to Paycom from ADP" March 21, 2019 4.0 Paycom has streamlined our onboarding, benefit enrollment, and payroll processing functions. The system is stable and predictable, and developers are working to continually enhance the product. Pros Paycom is user-friendly for both employees and admins; very intuitive design and workflows. Cons The custom reporting features could be more robust. Review Source Response from Paycom April 1, 2019 Jonna, we appreciate your review and feedback. We will pass along your notes to our product team. Please let us know if there is anything else we can do to make this a 5-star experience by reaching out to your dedicated Paycom client support specialist. VR Verified Reviewer Payroll Processor Textiles Used the software for: 2+ years ### "Great payroll processing company" February 20, 2019 5.0 We are able to keep up with paid time off, time cards, payroll and employee benefits. Pros How user friendly the program is to use. Cons We have worked out all of our bugs already... works great now. Review Source Response from Paycom March 5, 2019 Thank you for the 5-star review! We greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your comments. Michelle W. Sales Representative Management Consulting Used the software for: 2+ years ### "Paycom is Fantastic!" November 26, 2018 5.0 Paycom handles all of our HR needs. Pros The payroll tool is so easy to use and the customer service is amazing! Once payroll is complete, the reports are easy to run so that I can hand them over to my accounting department. Cons I have had no negative experiences with Paycom. Review Source Response from Paycom December 20, 2018 Michelle, thank you for the wonderful review! VR Verified Reviewer Administrator Legal Services Used the software for: 2+ years ### "Paycom Payroll software review" April 16, 2020 5.0 Paycom is a reliable solution that has processed hundreds of payrolls and tax submissions for us over the years. It is a relief to know that payroll tax submission requirements are met automatically. The Paycom platform doesn't require a lot of my time and makes payroll processing easy and fast. Pros I have used Paycom's services since 2005. It is easy to use, requires minimal time from an administrative standpoint, allowing me to focus on my actual work. Cons I wish the report writing feature was more intuitive. There are so many detailed options it can be difficult to compile just a simple report. Reason for choosing Paycom I don't know. Review Source Response from Paycom April 23, 2020 We appreciate you sharing your experience! We're proud to have served your organization since 2005, and we're looking forward to continuing to serve you all for many years to come! Thank you for choosing Paycom! ST Shiela T. Intake Specialist Telecommunications Used the software for: 6-12 months ### "useful" December 21, 2022 5.0 Pros Easy to navigate, especially if you are checking your compensation and requirements within the company you will know what are the things that you need to comply with. and also if you wanna raise some concern to your company Paycom is very useful and accessible anytime Cons system maintenance sometimes but it helps upgrading and making much better the system Review Source Response from Paycom January 9, 2023 We're glad you're enjoying Paycom and that it has been a useful addition to your work day, Sheila! We appreciate your ongoing partnership and Paycom advocacy. TD Taylor D. Hr concierge Airlines/Aviation Used the software for: 6-12 months ### "AWFUL PAYROLL SYSTEM " July 2, 2019 1.0 Pros Absolutely nothing. There is nothing special or innovative about this software Cons The fact we have had the same payroll error were the system doesn't pull in employee raises 4 TIMES in a row and the problem is not fixed. They will constantly tell you X will fix the problem and then when it doesn't they act like you were stupid for trying what they told you to in the first place. Review Source Response from Paycom July 5, 2019 Taylor, we're sorry you are unhappy with your Paycom experience. Our goal is to provide 5-star service to both our clients and users. We will share your feedback with your employer's dedicated client support team and a member of the team will follow up with your organization regarding any questions or concerns they may have. RT Rebecca T. Office manager Hospital & Health Care Used the software for: Less than 6 months ### "Not a fan" October 15, 2021 3.0 Not happy with it. Pros Ease of login and time clock use. It made it easy to clock in or out, if used properly. Cons Glitchy software made it difficult to track time. Kept changing our payroll periods by itself Reason for choosing Paycom Dentrix Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Owner wanted to use the application Review Source Response from Paycom October 18, 2021 Hi Rebecca, we'd like the opportunity to learn more about your feedback and how we can help. Please reach out to us at feedback@paycomonline.com and a member of our team will follow up with you. LM Laura M. Medical Technologist Medical Practice Used the software for: 6-12 months ### "Horrible Payroll System" January 21, 2019 1.0 Horrible system that should not be used by anyone. Pros I have nothing positive to say about this software. Cons Our company started using this system last year and it has had multiple problems. These problems include: Not user friendly for medical field shift work (I had to change my shift to accommodate system so that the company would not have to pay me overtime). Took away holiday pay for 3rd shift workers. Did not keep up with PTO correctly. Did not withhold 401K contributions or apply company match, causing loss of time in market. Did not apply correct amount of 401K deduction. Review Source Response from Paycom January 23, 2019 We¿re sorry you are unhappy with your Paycom experience. Our goal is to provide 5-star service to both our clients and users. We will share your feedback with your employer¿s dedicated client support team and a member of the team will follow up with your organization regarding any questions or concerns they may have. MW Megan W. Lifeguard Manager Entertainment Used the software for: 2+ years ### "Paycom is easy and efficient" July 13, 2020 5.0 It’s been really good it is very easy to use and explain to use to new workers and I have never had any problems with the parts of it that I use. Pros I like the simplicity of the quick clock in option that is very helpful for me and my coworkers Cons I have no complaints of the elements that I use of Paycom. Review Source Response from Paycom July 22, 2020 Thank you for sharing, Megan. We're glad you are enjoying the app! Aquirra RoEve L. Art Teacher Financial Services Used the software for: Less than 6 months ### "Paycom Pays" March 12, 2020 5.0 While i'm still fairly new to using this app, I do feel it is user friendly. It's easy to navigate the platform, and everything is organized in a way in which it's simpler to find what you need. Pros This app is created for employees to be independent in managing how they get paid/ use their benefits, as well as general employment supervision. There are tutorials that help you figure out how to work the features of the app. Cons If your employer deems it necessary, they have the option to only allow access on their servers for certain features. Review Source Response from Paycom March 13, 2020 Thank you for sharing your Paycom experience! We're thrilled you are enjoying our products and find them user-friendly. AG Anthony G. Controller Used the software for: 1-2 years ### "Used for all payroll and HR functions" February 28, 2019 4.0 Pros User friendly and easy to train others. Report writing and customization function was easy to use and train other to use. Cons Very limited for customization. Any revisions are limited to its configurations therefore requiring you to work within those limitations. Review Source Response from Paycom March 11, 2019 Anthony, we appreciate your review and feedback. We will share this with our product team. We would also like to learn more about what you'd like to see from Paycom. Please reach out to your dedicated client support team, they will be happy to document your feedback! NM Neshlee M. Agent Warehousing Used the software for: 6-12 months ### "Excellent tool" December 13, 2022 5.0 Pros Is the best app for see my payroll and more things Cons I don't have any problem with this app. Review Source Response from Paycom December 21, 2022 We're glad you're enjoying Paycom and appreciate you taking the time to leave a review! BK Beth K. Camp Director Religious Institutions Used the software for: 2+ years ### "Centralizing HR" September 22, 2020 4.0 Paycom is mostly user friendly for both the administrator and the employees. It is easy to track employee paperwork and hours. Pros I love that I can onboard employees and have them complete all of their paperwork online without having to shuffle any actual paperwork. I can easily track what paperwork has been completed and what is outstanding. Cons We have employees that work in multiple departments which gets tricky when going to pay them correctly without the help of an administrator. Review Source Response from Paycom September 28, 2020 Thank you for the review! We are happy to hear you are enjoying our software. We would love the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com. VR Verified Reviewer Therapist Mental Health Care Used the software for: 6-12 months ### "Paycom" April 28, 2019 5.0 Pros I wasn't too sure about Paycom when the company I worked for transitioned to it, but after a few weeks I realized how easy it was to use. I also enjoy Paycom because of the training checklists. It's a software that makes sure you know all the different features it provides, and that is very helpful. I also liked that it showed whether your time-off request was approved or not. Cons I wish it were possible to put in time off requests for time you would have off in the future, instead of continuing to show a 0.00 balance. But good software, overall. Review Source Response from Paycom April 29, 2019 Thank you for the 5-star review! We are happy to hear you find Paycom easy to use. KC Kevin C. Director of Resourcing Information Technology and Services Used the software for: 2+ years ### "Employee Self Service is Great" May 4, 2023 5.0 Very straightforward tool that is easy to navigate through. Payroll, Direct Deposit, Benefits, Tax Forms all in one place. Pros Self service for employee base. Nice UI and user experience. It's easy to navigate. This product really reduces administrative work. Cons Honestly, there really isn't anything I don't like about the product. I've never once said, hmmm I wish paycom did something different. I am just a user. Review Source Response from Paycom May 10, 2023 Thank you for the 5-star review, Kevin! It's great to hear you find our software easy to use and that it is helping your organization enhance efficiencies. We appreciate you sharing your experience! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.