# Page 5 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Paycom the right Human Resources solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1270) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 5 - Reviews of Paycom ## Showing most helpful reviews Showing 101-125 of 1270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD LaRayne D. Payroll Coordinator Management Consulting Used the software for: 2+ years ### "Satisfied Customer" October 3, 2025 4.0 My overall experience with Paycom is good. It is a strong payroll platform and I would rate in the top 5 out there. Pros Paycom is easy to use and customer service is good. The reports are very good and it is easy to create your own report. Cons Paycom's online help option is lacking. It is difficult to find what you need or there just isn't enough information available. The system also lacks many options that I found useful in other systems. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Looking for a better product for our company. Review Source Response from Paycom October 16, 2025 LaRayne, thank you for sharing your positive experience with Paycom. We're thrilled to hear that you find our platform easy to use, our client service to be great and our reports to be valuable and easy to create. Being considered a top 5 payroll platform is a testament to our team's hard work and dedication to delivering a best-in-class solution. Thank you for your advocacy! KA KIMBERLY A. HR Director Construction Used the software for: 2+ years ### "Not going anywhere, any time soon!" September 25, 2025 5.0 We love Paycom. I get reach outs weekly from other providers that we never entertain. Most are trying to push us on price, as Paycom is known as the premium offering in the industry. However, the time and frustration we save and the ease of use to our employees makes any price differential worth it. It truly is very user friendly. We even have about 20% of our population who does not speak fluent english, and they figure it out. Our older (no-tech saavy) population have also adapted well. We still do a good bit of paper work arounds that we upload into the system. This is a must for us as we transition into the digital world but still require personal touches. I have been with outher systems that try and really force you to use their products digitally. Our reps from Paycom really listen and help us use the products to suit our employee's needs. We could not ask for a better partner for the HR side of our business. Pros I love the access our employees have to control all of their stuff. More than just see their paycheck, they can make changes in real time. The time to do payroll is so minimal, it has changed that world for us. I love their commitment to continuing education and that they listen when you have new improvement ideas. Those seem to come much faster than they have in the past. Cons Some of the products are still a bit clunky in my opinion. Mainly scheduling and performance. Scheduling is most likely to accommodate a more diverse schedule workforce or one where shifts can be picked up or traded. This function changes alot and one frustration we have is that when those updates happen and we make a change to an employee, something breaks and we have to dig in deep w/ our specialist to figure out how to fix it. Performance is just very broad. There have been quite a few updates in the last year that make this easier; however the build-out is still a different thought process than we normally would go through. For example, I would expect to open up a screen and build things out, section by section- like you would go through a document. Instead of this, you have to go to different screens and prebuild each section. Then start to build the review and pull those items in. It just leaves room for confusion in the building process. Once its built, it works great on the mgr and employee side- really just the initial setup that is a headache. The only other thing is there are still some special characters it doesnt like and when copying and pasting in certain screens, it takes a professional editor to figure out why you cant save. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom I had just finished an implementation when I left my last company. It was actually something that made me consider not leaving. The ease of a system like this can change our worlds in HR Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Limited transparency and availability to employees. Review Source Response from Paycom September 29, 2025 Kimberly, thank you for taking the time to share your world-class experience using Paycom. We're thrilled to hear that our user-friendly software has made such a significant impact on your business and that our commitment to innovation and adapting to your needs has made us a trusted partner for your HR operations. We're also excited that, with the introduction of IWant™, you can now empower your workforce with instant and accurate answers, further enhancing their overall experience. We appreciate your feedback and encourage you to continue sharing it with your dedicated specialist so we can continue to meet your organization’s evolving needs. KP KELLY P. General Manager Business Supplies and Equipment Used the software for: 2+ years ### "Efficient Platform for Payroll and HR Management" January 7, 2026 5.0 Overall, our experience with Paycom has been positive. It has helped streamline payroll and HR processes, improve accuracy, and save time through automation. Once familiar with the system, it becomes a reliable and efficient tool for daily operations. Pros Paycom’s all-in-one platform makes it easy to manage payroll, HR, and employee information in one place. The automation features save time and reduce manual work, and employee self-service has been very convenient. Customer support has been responsive and helpful when questions arise. Cons Because Paycom offers many features, there can be a learning curve for new users. Some advanced functions may take time to fully understand without additional training or guidance. Review Source Response from Paycom January 8, 2026 We appreciate your review of Paycom's single software, which has empowered your organization to streamline payroll, HR and talent management processes. By leveraging our automation capabilities and Employee Self-Service® tool, you've been able to increase efficiency and reduce manual errors. Your dedicated specialist is always available to provide guidance and help you maximize the full potential of our software. Thank you for your advocacy!  TR Tracy R. Human Resources Manager Automotive Used the software for: Less than 6 months ### "Seamless, Reliable, and Truly Worth the Investment" September 23, 2025 5.0 Our experience with Paycom has been outstanding. From usability and availability to support and communication, Paycom has exceeded expectations in every category. We are extremely satisfied and would highly recommend them to any organization seeking a dependable HR and payroll solution. Pros Paycom delivered exceptional value for money with their all-in-one, easy-to-use platform that streamlined our payroll, HR, and timekeeping. Customer support has been responsive, professional, and proactive, and we’ve experienced zero bugs, downtime, or access issues. Communication has always been clear and consistent, making implementation and ongoing use smooth. Cons We honestly have not encountered any negatives in our experience so far. The platform has been reliable, user-friendly, and fully met our expectations. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) We chose to end our contract with UKG due to repeated compliance risks, billing issues, and lack of accountability. UKG also charged us for modules months before they were in production, each of which was only completed after repeated follow-ups from us, taking almost a full year to get all modules implemented. Despite multiple conversations, UKG consistently failed to demonstrate urgency, communication, or reliable solutions, ultimately undermining our trust and forcing us to seek a more dependable provider. Review Source Response from Paycom October 14, 2025 Tracy, thank you for sharing your exceptional experience with Paycom. We're thrilled to hear that our single software has streamlined your payroll and HR tasks and that your dedicated specialist has consistently met your needs. Your endorsement is invaluable, and we're grateful for the opportunity to serve you. It's clear that we've been able to provide a stark contrast to your previous provider, where you faced compliance risks, billing issues and a lack of accountability. At Paycom, we're committed to delivering reliable, user-friendly and transparent solutions that earn and maintain your trust - and it's great to hear that we're hitting the mark. GO Gabriel O. People Manager Hospitality Used the software for: 1-2 years ### "Paycom fighting to change the game. " October 2, 2025 4.0 Overall I think Paycom has a robust payroll module and data module along with some other great features that other HCM or HRIS and Payroll systems do not especially with the add in of IWant. There ATS has come along way and other modules keep improving. I think if you start small or mid size company and keep growing with Paycom it will be perfect. As for larger entities it may not be able to check all the boxes for now. I think Paycom is on the right track to keep changing the game. Pros Love some of the simple setup of some things such as adding new locations and position management and a couple other things. Customer Support does do it best to try to resolve your issues. If an issue is hit usually can call a rep to get a ticket open with a pretty fast resolve. Also this is a very forgiving system and many things are correctable if someone make a mistake which is such a blessing. IWant has made it an ease of use for the employees and manager so I am thankful for that add on of AI function. Cons Though the layout is good it could be great if there wasn't like 2 to 3 way to go to a module or section within the system. Having more then one way to get somewhere seems great but tends to confuse our managers and employees. Would like some improved functionality with effective dating and labor allocations. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Some functionally offered by Paycom not offered by the others and decent cost Switched from [Toast Payroll & Team Management](https://www.capterra.com/p/155642/eStratEx/) No safety gaurdrails to many ways to bypass and cheat the system from the managers end and also complaince risk from HR end. Review Source Response from Paycom October 6, 2025 Thank you for sharing your review of Paycom! It's great to hear that your dedicated specialist has been helpful and responsive. We're also thrilled to know that IWant has enhanced our software's ease of use and navigating modules. We welcome you to share further feedback with your dedicated specialist, and appreciate your advocacy. KH Kelley H. Manager of Payroll and HR Information Technology and Services Used the software for: 2+ years ### "A Scalable Product That Can Fit Into Any Organization" October 2, 2025 5.0 I have worked with Paycom for a long time and done so on both ends of the spectrum with regards to employer size. Their tools are adaptable for any size or situation. Pros I like that Paycom's tools are flexible to the extent that they can provide core functionality for smaller companies and be scaled up at any time to an enterprise level. Cons We still see the odd tax issue here and there. Paycom's tax team should work on improving communication and transparency, especially when it comes to registering new accounts. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom The local support, single source platform, and value we the main contributing factors. Review Source Response from Paycom October 6, 2025 Thank you for sharing your 5-star experience with Paycom! We're glad to hear that you've found our solution to be flexible and adaptable for businesses of all sizes. We designed our platform to be scalable, so it's great to know that you've been able to use it effectively in a variety of settings. Your feedback is invaluable in helping us continue to improve and innovate, and we encourage you to share additional feedback with your dedicated specialist. KK Kelsey K. Accounting Supervisor Wine and Spirits Used the software for: 2+ years ### "Overall Happy with Paycom" April 23, 2026 4.0 Overall, we have had a good experience with Paycom. It has met the needs of our company and provided helpful tools that support our payroll, HR, and employee management processes effectively. Pros Being able to provide all of our employees with easy access to their information through a user-friendly app made daily tasks more efficient and reduced the need for manual communication and paperwork.. Cons Support quality can vary depending on the representative assigned to our business, which sometimes led to inconsistent communication and delays in resolving questions or issues efficiently. Review Source Response from Paycom April 24, 2026 Kelsey, we’re glad Paycom’s mobile app and tools like Employee Self-Service® help make daily tasks more efficient while reducing manual communication and paperwork. We appreciate your sharing your feedback and would like to learn more about your service experience. Please feel free to share additional information with your dedicated specialist or by emailing us at feedback@paycomonline.com. CB Cherilyn B. CFO Health, Wellness and Fitness Used the software for: 1-2 years ### "Needs some extended help after implementation" April 23, 2026 3.0 Paycom does what it needs to. However, the complete functionality isn’t actualized because of set up. Pros The app works well for staff and managers. Some of the functionality is hard to implement (ATS) and there’s no support later to help with these products. Cons We’ve changed liaisons about 4 times since implementation and feel we have to explain all to each new one. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Paycom had the best org chart functionality. Switched from [DATIS HR Cloud](https://www.capterra.com/p/134638/DATIS/) We were unhappy with Datis customer service. Review Source Response from Paycom April 28, 2026 Cherilyn, thank you for taking the time to share your experience. We’re glad our mobile app supports day‑to‑day needs by keeping information accessible to your team members. Paycom’s dedicated service model is designed to support organizations beyond implementation, and we encourage you to continue working directly with your dedicated specialist to fully optimize features like ATS and ensure the platform is configured to support your long‑term needs. CR Cory R. Outside parts sales Transportation/Trucking/Railroad Used the software for: 2+ years ### "Paycom is the best!!!!!" November 21, 2025 5.0 I absolutely love Paycom and how easy it is to use. We’ve been using this for a very long time at my dealership. Pros I love everything about Paycom. I’ve used this one in management and non-management. Very easy to access. All your documents filed through your company are easy to locate. Cons I honestly don’t have any thing negative to say about Paycom. It has worked very well for me ever since we started using it. Review Source Response from Paycom November 26, 2025 Cory, thank you for showing how Paycom’s single database can transform the way you work. We’re glad to hear that Paycom has been able to streamline processes and reduce the time it takes to complete tasks for you and your dealership. As a valued and longstanding client, your loyalty and continued satisfaction are a testament to our commitment to delivering world-class service and high-value software that makes a meaningful difference in organizations. LC Lisa C. Accounting Manager Insurance Used the software for: 1-2 years ### "The best HRIS system I’ve used so far" April 2, 2026 5.0 Overall, I enjoy using the Paycom system. It’s easy to use, includes an AI tool, and the Paycom representatives are very helpful over the phone. Pros Paycom is a highly user friendly tool that’s simple for managers to use and just as easy for our employees. Cons At times, Paycom can be slow to respond, which can make tasks more time-consuming. In addition, it can be challenging to pull reports because Paycom offers so many options. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Easier to use and sales manager presented a better case to use Paycom instead of the others Switched from [HRIS](https://www.capterra.com/p/150459/HRIS/) Sync HR had many problems and it did not meet our needs. Review Source Response from Paycom April 6, 2026 Thank you for the great review, Lisa! We’re glad to hear Paycom’s ease of use, AI features like IWant™ and single database are working well for both managers and employees. It’s also great to know our team has been helpful and that Paycom stood out compared to your previous HRIS solution. BB Bridget B. Senior Accountant Hospital & Health Care Used the software for: 6-12 months ### "Features keep getting better" February 26, 2026 5.0 The number of features is impressive, and continually is growing! We are always finding out about new capabilities. On-demand trainings have been convenient and truly informative, if we ever need anything else, Paycom is always happy to schedule a live training, whether over the phone or even in-person. Pros Paycom representatives always respond and usually can resolve our issues within the same day. IWant and Beti have made a huge difference in learning the system, it's impossible not to share with other coworkers how helpful they have been! Cons Turnover in our client specialists was probably the one thing, especially when we had a good one, but Paycom invests a lot into their own team members. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom The number of features and integration capabilities Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Many, many issues with ADP, poor customer service with long response times Review Source Response from Paycom March 5, 2026 Thank you for your advocacy, Bridget. We’re happy to hear that Paycom’s innovative solutions, on-demand and live webinar options, and your responsive, dedicated specialist continue to make a positive impact on your organization. It’s especially rewarding to know tools like IWant™ and Beti® have helped make navigating the system easier across your team. CB Chelsea B. Director Non-Profit Organization Management Used the software for: 2+ years ### "Paycom for the WIN!" December 4, 2025 4.0 Overall, I would recommend Paycom to employers! It makes it super simple to navigate on the employee and the employer side both. Staff have direct access to all of their information and are able to make changes as needed, which helps take a little work off of managers. Highly recommend!! Pros Paycom is easy to use for staff and for employers both! Only a few clicks for staff to clock in and out. Staff can access their real time current paycheck as they work though the 2 week time period. Staff can request time off and update their schedules as needed. Employers have easy access to fix and/or process payroll. With staff being able to input their own personal information, it takes a large burden off of employers to get everything processed , staff can do it themselves! Cons Luckily, I have not had many issues while using Paycom! Sometimes there are too many updates or trainings to take as thing change, but otherwise, it has been great! Review Source Response from Paycom December 8, 2025 Chelsea, your experience highlights exactly what we strive for: simplifying life for employees and helping clients maximize ROI. IWant™, our command-driven AI engine, is designed to make navigating even easier, putting employee information you need right at your fingertips. As a leader in the HCM industry, innovation is at the forefront of our daily efforts, which is part of our commitment to meeting our clients' ever-changing needs and staying ahead of the curve. Thank you for your advocacy! MG Melissa G. HR Generalist Hospital & Health Care Used the software for: 2+ years ### "HR Generalist" September 19, 2025 3.0 Overall, Paycom has been beneficial and for the most part the ease of access has been good. There is still a lot of features that are offered and we don't really know how to use them. Pros I like that I am able to have control over the system and be independent. Of course, when I have questions our dedictated specialist is there to help. Cons On the Employee Self Service side - a lot of staff do not like that that everything is really spread out between different pages. An example would be the time managemetn section. I have to go to one area to add a comment, but go back to a different area to add a missing punch and approve time card. It would save time if it was all under one section. As an Employer - there are a lot of updates that happen and the update videos that are provided are not very informational. The Mileage tracking portion of Paycom is little bit too nitpicky. We have hte auto tracking enables, but the app will not auto track unless the app is running in the background. If you have the app fully open - good luck, it will not auto track because it "thinks" you are going to manual start a trip. Also there should be a way to submit all of your trips, but on the mangers end it only show as one entry. Because our managers have to review a lot of trips if the individual submits it each trip individually, but if hte individual merges the trip, the the detaisl of each trip are lost. Review Source Response from Paycom September 26, 2025 Melissa, we're glad to hear that Paycom has been beneficial to your organization, providing ease of access and independence in managing HR tasks. To help you maximize your ROI, we invite you to continue collaborating with your dedicated specialist, who can help tailor our system to meet your specific needs and ensure you're getting the most out of our software. RH Robert H. CHRO Automotive Used the software for: 2+ years ### "World Class ROI" September 19, 2025 5.0 We have had a wonderful experience with the product and the organization. We have received world-class service and ROI. Pros Paycom gives my organization a great return on our investment. We receive great support whenever we need anything. The platform and user interface are very responsive and easy for our team members to use. We never run into any issues that they cannot resolve quickly. It gives us the ability to save time through automation, including leave management, access to schedules, and pay data. Cons There is really nothing we have found to this point in our 5 years using Paycom that has been an issue for me or my team. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Paycom was by far the best product on the market, with the easiest to use interface and value. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We received a better product, service, and ROI from Paycom. Review Source Response from Paycom September 23, 2025 Robert, your 5-star experience with Paycom is a testament to the power of our single software, delivering exceptional value and a strong return on investment to your organization. It’s great to know that our software has delivered on its promise, providing a user-friendly interface and automation capabilities that save your team time and effort. We're proud to offer a better product, service and ROI compared to your previous provider and are excited to continue helping you meet your business goals. NF Nikki F. Director of Finance and HR Transportation/Trucking/Railroad Used the software for: 2+ years ### "7th year of Paycom use" September 19, 2025 4.0 Implementation in 2018 was rough but other than that we have had a good experience. Our regional rep changes a lot so we don't really get to know them. Pros User interface, access & availability. Open enrollment benefits specialist! They make open enrollment so simple. Cons Performance appraisals for employees are not easy to create. The goals section is confusing. It is hard to use. Alternatives considered [T-Macss](https://www.capterra.com/p/10003628/T-Macss/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Paycom scheduling ability - although it didn't do exactly what we were told at the time. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) We did a request for proposal and selected the one we thought would meet our needs. Review Source Response from Paycom September 23, 2025 Nikki, it's wonderful to know that Paycom has been a long-standing partner for your organization, and we're grateful for the opportunity to have served you over the past seven years. We're thrilled to hear that our user-friendly interface has made a positive impact on your day-to-day operations. We're also proud to offer world-class service, ensuring you have a dedicated specialist who makes open enrollment a breeze, and we appreciate your recognition of their efforts. Thank you for your continued partnership and advocacy! CS Crystal S. Sr Director of HR Health, Wellness and Fitness Used the software for: 2+ years ### "Continuous Improvement" September 19, 2025 5.0 Pros I like that Paycom is an all-in-one system. I like that we can utilize one system for so many different things including Recruiting, Onboarding, Training, payroll processing, benefits administration, time and attendance, etc. Since joining Paycom a few years ago, they have continued to make improvements to the system and there are monthly trainings on those improvements- large strides in truly providing ROI for their customers Cons The implementation was difficult and the a few of the reps werent knowledgeable enough to effectively manage our account Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Functionality and all-in-one system that was easy to use Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Glitchy System that we could not depend on. Review Source Response from Paycom September 23, 2025 We appreciate you highlighting the value you've found in our single solution, which streamlines tasks across multiple HR functions, from recruiting to payroll processing. We're committed to continuous innovation, and it's great to hear that our webinars are helping you stay up to date. We're glad that you chose Paycom for its functionality and ease of use, and we're committed to continuing to deliver a reliable and innovative solution that meets your evolving needs. Thank you for your 5-star review, Crystal! JN Janet N. HR Supervisor Warehousing Used the software for: 2+ years ### "Who is the best payroll company? PAYCOM" September 19, 2025 5.0 It was great at the beginning and then I started having issues with getting responses back from Paycom. Once they restructured their departments and I got my current Paycom Specialist, I started to have a completely different experience and I wouldn't trade Paycom for any other payroll company. Pros How automated it has become. It will make the life of an HR professional easier. I have eliminated paper benefit enrollment. Automatic file feeds to vendors. The user interface is simple and extremely easy to use. An employee can easily change their language on their screens. My Paycom Specialist is top tier! He gets back to me right away or someone else from his team will answer my question. Cons I don't have anything that I particularly don't like about Paycom. At one time I would have said, customer service. That has changed in the last couple of years and I now have AMAZING customer support. Review Source Response from Paycom September 23, 2025 Janet, it's clear that Paycom has earned its place as your trusted payroll partner, and we’re grateful for your loyalty. We're thrilled to hear that automation capabilities, user-friendly interface and your dedicated specialist have significantly impacted your HR operations, simplifying tasks like benefit enrollment. We appreciate your recognition of our efforts to provide world-class service! JI James I. People Operations and HRIS Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Hoping for a Better Solution" April 22, 2026 4.0 Okay is how I would describe it. Sometimes it is a challenge to get to the end when we questioned for our requests. Pros I like the email and phone support from our rep. She provides great service to us and tries her best to help. Cons It is not great for healthcare. There are a ton of opportunities especially when it comes to auditing. Our Benefits & Payroll team have to do a lot of overhead to get items to work correctly which is a large concern. Switched from [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Reporting for grants within our finance department. Review Source Response from Paycom April 28, 2026 James, we’re glad our dedicated service model has been a valuable resource when questions arise. We’re confident in Paycom’s ability to support your business and encourage you to continue partnering with your dedicated specialist to further tailor the software to your organization’s needs. VQ Valerie Q. Training and Development Manager Retail Used the software for: 1-2 years ### "Best Customer Service in the Industry!" September 17, 2025 5.0 Overall we are happy with Paycom. It is very easy to process payroll and it is nice that it is an all encompassing platform from applicant tracking to performance management. Pros The best part about Paycom is their customer service. Our dedicated support specialist quickly addresses any of our questions and he is very knowledgeable about the product. We also have regular best practice meetings which are always incredibly helpful. Most recently we had a project specialist help us streamline our system even more. This is the best customer service in the market. Cons Paycom's learning platform is not easiest to use. I have a best practice meeting scheduled to hopefully help me understand that part of the platform better. Another perk of their customer service :) Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom All encompassing product with great customer service. Review Source Response from Paycom September 23, 2025 Valerie, we're glad to hear that you're happy with Paycom and that you're finding our single software easy to use, from payroll processing to performance management. Your dedicated specialist is committed to delivering personalized support, providing timely, expert guidance to help you get the most out of our software. This unique approach to dedicated service allows for a single point of contact who truly understands your business, providing tailored support to help you achieve your goals and maximize your ROI. SO Sarah O. Human Resources Director Hospital & Health Care Used the software for: 6-12 months ### "Fantastic Ease of Use" April 9, 2026 4.0 It has been a great experience and I really enjoy all the monthly releases and the webinars that go along with them. Pros We had Paycom for years and then switched to UKG. We were with UKG for about a year and went straight back to Paycom. The ease of Paycom for an administrator, manager or employee is top notch. The customer service is wonderful and the Paycom team is always willing to help! Cons The only thing I do not like is that when the releases come out , the features are not always avaialble to turn on then. I like to do things as I see them on the webinar so I do not have to go back later and do it. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom We were familair and our managers wanted to go back to this product when we polled them. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) UKG was not user friendly, it was a very tech oriented field to be able to modify anything. Review Source Response from Paycom April 14, 2026 We’re glad to hear Paycom continues to stand out for its ease of use and dedicated support. Providing regular updates, educational webinars, and a responsive team to support administrators, managers, and employees alike is a key part of our approach. Thank you for choosing Paycom again and for sharing your experience. DS Debra S. Payroll and Benefits Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Paycom Rocks!" September 26, 2025 5.0 Paycom is a great company, their website is rarely down, and the customer service is outstanding. Paycom account reps are pleasant, responsive, and knowledgeable. Pros Easy to use platform for management and staff, especially with the new IWant AI platform. Employees love the phone app. Cons No negative feedback to give as any infrequent issues are addressed and resolved in a timely manner. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Recommendations from similar organizations at the time. Review Source Response from Paycom October 1, 2025 Debra, thank you for your advocacy of Paycom! We’re thrilled to hear that you've had a consistently positive experience with our software and your dedicated specialist, and that your employees love the ease of use and convenience of the Paycom mobile app, especially with the addition of IWant™, our new command-driven AI engine. We’re proud to have earned your trust and look forward to continuing to deliver world-class service to your organization. AS Alice S. Payroll and Human Resources Specialist Recreational Facilities and Services Used the software for: 2+ years ### "Love To Do Payroll" September 23, 2025 4.0 Very successful. The modules are very useful and the continued enhancements to them are great. The customer service is always professional and helpful. Pros Beti. The payroll dashboard offers great tools to help create a perfect payroll. Payroll Analytics is one of my favorite tools. It is a great way to review, compare, and breakout totals. Cons The performance reviews were difficult to navigate through initially. It is not the tool itself that had difficiencies but rather we were trying to conform it to flow the same as our old manual process. Next year we have ideas in place to change our process to better use Performance Management. Switched from [Service Pro](https://www.capterra.com/p/114456/Service-Pro/) Not very efficient and needed more functions for payroll and human resources. Review Source Response from Paycom September 24, 2025 Alice, we’re thrilled to hear that you love the experience of doing payroll with Paycom, finding our tools to be useful and your dedicated specialist to be professional and helpful. It’s great to know that Beti® and Push Reporting® are among your favorite tools, empowering you to review, compare and break out totals with ease. Thank you for your 5-star review! RU Roxanne U. Human Resources Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Paycom - great payroll HRIS system" May 14, 2026 5.0 The five years experience utilizing the Paycom system has been great, as the system has made great changes in five years with AI I want, myCom, and increased training topics. Pros Paycom built their system from the bottom up which runs smoothly, they did not purchase modules to add to their system which ends up having many disconnect for the customers according to the 20 years of experience with payroll HRIS systems. Cons Paycom is adding new features which is great, but the clients should have access to certain processes to understand it better as the company's subject matter expert (SME) using Paycom it would be helpful when they have an issue or correction. Review Source KT Keean T. HR Assistant Construction Used the software for: 6-12 months ### "Paycom Review" February 26, 2026 5.0 Overall, Paycom is great. There is so much you can do and it helps a tremendous amount in our operations. Pros I love the access to everything. I am able to navigate the dashboard very well and learn about things that I don't know how to do. The Paycom representatives help a tremendous amount. Cons The only thing I dislike sometimes is that things can get out of order sometimes when a small detail is incorrect. I know that is a lot on the user, but having to dig and find the small little error can be quite a task in the vast display of everything. Review Source Response from Paycom March 5, 2026 Thank you for your review, Keean! We’re glad to hear Paycom’s single software and robust reporting capabilities are helping support your day‑to‑day operations. It’s great to know your dedicated specialist continues to be a valuable resource as you continue to customize our software to meet the unique needs of your organization. FL Fernando L. Human Resources Education Management Used the software for: 2+ years ### "Great tool for all you need in HR and payroll" September 4, 2025 5.0 Our company has used Paycom for many years, and all I can say is that it is a fantastic tool for business. Paycom has all you need for HR administration and makes sure that you are compliant in all aspects. They are always updating their system and technology to help HR as easily as possible with a friendly user interface. I would like to mention the excellent customer service and communication; if you need them for anything, they are always available and happy to help with anything you need. Pros There are several options, tools, and resources available to make HR more efficient. Paycom University, where you can have all the information you need, is also an additional benefit that many others don't have. The service fee is excellent compared to other companies. Cons Paycom should be more open to integrating other platforms. Not all companies use all that they offer, and sometimes we need to integrate other systems. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) The platform is more robust and can better accommodate the nonprofit organization. Review Source Response from Paycom September 8, 2025 Fernando, thank you for sharing your experience with Paycom and highlighting the value our comprehensive software brings to your HR and payroll operations. We're proud to provide a robust suite of tools and resources to help streamline your processes and ensure compliance. We're glad you've found our innovative software to be competitive and appreciate the trust you've placed in us after switching from Paylocity. Thank you for your 5-star review! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.