# Page 6 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Paycom the right Human Resources solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1270) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 6 - Reviews of Paycom ## Showing most helpful reviews Showing 126-150 of 1270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Michelle R. Human Resource Manager Industrial Automation Used the software for: 1-2 years ### "Human Resource Manager" April 23, 2026 4.0 Very satisfied with customer service. They are knowledgeable and friendly and if they do not know something they will figure it out and come up with a solution. Pros The software has many applications that help with HR responsibilities and the software can be customized to exactly what my company needs Cons Sometimes it is hard to find exactly what I am looking for or how to make something function the way I need it to. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom I am not sure, I was not the HR manager then. Review Source Response from Paycom April 24, 2026 Thank you for taking the time to review Paycom, Michelle. We’re glad our customizable platform supports a wide range of HR responsibilities while adapting to your organization’s needs. World-class client service remains a priority, and we appreciate hearing that your dedicated specialist consistently provides knowledgeable, effective support as questions arise. We appreciate your advocacy! DC Devi C. Business Manager Security and Investigations Used the software for: 2+ years ### "Paycom for the WIN " September 3, 2025 5.0 We are extremely happy with Paycom and recommend it to any small company. We have been growing and Paycom grows with us, which is great as we need to add products and services. Pros We switched from Paylocity a few years ago, Paycom has by far exceeded our expectations. From value for your money, to customer support, east of use, IT bug and issues resolved, they have hands down the best services. Our company is full of non-program friendly company and our employees have not had any issues with the user interface as it is is easy to manager. Cons Paycom is a growing company and keeping dedicated customer service agents has proven to be an issue, however, they are working extremely hard at fixing this problem and it is slowly getting better. Alternatives considered [Zoho Payroll](https://www.capterra.com/p/186299/Zoho-Payroll/) Reason for choosing Paycom Paycom has more features as we grew and offered better customer support Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Paylocity could not meet the ease of use we needed as a micro company. Review Source Response from Paycom September 4, 2025 Devi, thank you for your 5-star review. It's great to hear that we've been able to meet your growing needs and provide a user-friendly experience for your employees. We're especially proud to have stepped up where your previous provider, Paylocity, fell short in terms of ease of use, and we're thrilled that you've found our customer support and user friendly Paycom mobile app to be world-class. Thank you for sharing your positive experience and recommending Paycom to other organizations! AM Armandi M. HR Director Newspapers Used the software for: 6-12 months ### "HR Director is ecstatic" April 9, 2026 5.0 Excellent from day 1. Paycom was patient with us gathering our information and I highly recommended to other HR directors Pros The training at set up and the constant follow up meetings. 8 months after initiating the transfer from Paylocity we still have follow up meetings. Cons might of taken a bit longer than I expected, but Paycom was incredible as we negotiated with the previous provider our exit date Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) We needed a better system that could provide better support, make it more employee friendly Review Source Response from Paycom April 14, 2026 Building lasting confidence from day one is what we aim for, and we appreciate you sharing your experience, Armandi. We’re proud to provide hands-on training and continued dedicated service to support your team well beyond implementation. Creating an employee‑friendly experience is exactly what we strive to deliver. HS Hailey S. Payroll Administrator Government Relations Used the software for: 2+ years ### "Paycom Review" April 30, 2026 5.0 Overall, I have had a positive experience with Paycom. With some bumps in the road, Paycom's end goal is always to support us! Pros Paycom makes it easy to locate employee information, as well as document a multitude of information. Cons The thing I like least about Paycom is when major updates are made, there isn't a formal communication about it. Especially when things get updated on the payroll side. I know we get emails about "what's new in Paycom", but there needs to be better comms with major updates. Unfortunately, when mistakes are made in prior periods due to Paycom's capabilities, there is zero accountability on Paycom's side. There have been multiple scenarios where we needed to correct data in different periods because of Paycom's internal process. They still make you pay fees! Review Source Response from Paycom May 8, 2026 Thank you for your review, Hailey! We’re glad to hear Paycom has provided a positive experience and that our team remains focused on supporting you every step of the way. It’s great to know that our software makes it easy to access and manage employee information while helping you stay organized across a wide range of HR tasks. LP Loretta P. Assistant Director of Finance Real Estate Used the software for: 1-2 years ### "Asst. Director of Finance" April 9, 2026 5.0 My overall experience is good. Everyone is very knowledgeable. I have only good things to say about the program. Pros Customer support is knowledgeable and respond in a timely manner. When I need support \[sensitive content hidden\] always has the answers. She is kind and patient with me. Cons The premade reports are too vast. It is hard to find exactly what I need. I only need basic simple reports. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We needed a program that allowed employees to clock in on a computer/device. Review Source Response from Paycom April 14, 2026 Thank you for sharing your positive experience, Loretta! We’re glad to hear that your dedicated specialist has been a reliable resource for your organization. We encourage you to continue collaborating with them, as they’re always ready to help tailor reporting and ensure you get the most value from Paycom. Supporting your day-to-day needs with trusted expertise is exactly what we strive to deliver. SH Sandra H. Admin. and Bookkeeper Non-Profit Organization Management Used the software for: 2+ years ### "Use Paycom - It will simplify your payroll experience!" April 8, 2026 5.0 100% satisfied. Ican not recommend Paycom enough. I'm not very accounting minded, and am always walked through my problem with courtesy and patience. Pros Paycom makes my job So Much Easier! Anytime I've ever had a problem or question, our agent or someone else in their department helps me efficiently, professionally, and quickly resolves my issues. Cons I truly can not think of anything I don't like about Paycom. I tend to work late hours, so it would be great if they were open later in the day, but I certainly understand that nobody wants to work late into the evening. Review Source Response from Paycom April 14, 2026 We’re thrilled to hear Paycom has made your job so much easier. Providing patient, knowledgeable support and a dedicated specialist who’s always ready to answer questions is key to how we serve our clients. Helping take complexity off your plate is exactly what we’re here for. Thank you for your 5-star review, Sandra! AH Amanda H. Payroll Accountant Mental Health Care Used the software for: 2+ years ### "Paycom Review" April 9, 2026 5.0 My overall experience with Paycom has been very good. There were some rough times but once we got our current specialist everything turned around. Pros Our Specialist and the whole team are very knowledgeable and answer questions quickly. System is very user friendly. Cons Our implementation was rough, but the team that did our implementation is no longer a part of the company. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) During COVID the team we had was no longer & we didn't have a dedicated person to call. Review Source Response from Paycom April 14, 2026 Thank you for sharing your experience with Paycom, Amanda. We’re glad to hear your dedicated specialist has made such a positive impact and that Paycom's ease of use continues to support your day‑to‑day needs. Delivering knowledgeable, responsive service is essential to our approach, and we’re proud to partner with you. CC Carolina C. HR Manager Construction Used the software for: 6-12 months ### "Paycom honest review" April 28, 2026 4.0 My overall experience with Paycom has been good. It covers the basic functions I need and is generally reliable for everyday tasks. While it’s not exceptional, it gets the job done and is fairly easy to use once you’re familiar with it. There’s room for improvement, but overall it works well enough for regular use. Pros It’s great how easy it is to change the language in the app and how simple it is to use overall. The layout is clear and user-friendly, so it doesn’t take much time to learn. Cons I find it rather inflexible, for example regarding time rounding without a grace period. The FIVE security questions. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) We changed because we wanted a friendlier interface but their customer service is excellent. Review Source Response from Paycom May 8, 2026 Thanks for sharing your experience, Carolina! We’re glad to hear Paycom delivers a reliable, easy-to-use software with a clean layout that makes everyday tasks simple to manage.  Heather Y. HR Generalist Operations Manager Individual & Family Services Used the software for: 2+ years ### "Best Payroll Provider I have Used" July 31, 2025 4.0 Definitely pleased. It is always a little nerve-racking to change payroll providers. The changeover was definitely easy. Pros Definitely a god value for the money. We have not had any issues while using. We are able to run reports we never thought were possible with our old provider. Customer service is always helpful and polite. Cons Struggle with some areas like updates to benefits, so large it is hard to figure out how to do certain things. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom To complicated, Paycom seemed more streamlined. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Had many issues with our former provider. We couldn't create custom reports when we needed them, they messed up our tax filings. Review Source Response from Paycom August 5, 2025 Heather, it's great to see that our streamlined approach has made a significant difference in your payroll experience, allowing you to create custom reports that were previously impossible with your old provider. Your dedicated specialist is also always here to help you navigate and help customize our software to meet your evolving needs. We also encourage you to check out IWant, the first command-driven AI engine in a single solution database. Finding the information you need is now easier than ever! SC Sybil C. Payroll Manager Warehousing Used the software for: 2+ years ### "Payroll Manager" April 9, 2026 3.0 I'm content with the online platform. The new AI feature facilitates fast information that can be useful when I'm in a hurry. Pros The online platform is user friendly. The payroll reports are great. ACA tracking is good, therefore we're able to comply with the IRS reporting. Cons I feel the specialist need more training with new regulations and navigating their platform. They want me to do the work that was previously done by them like updating tax rates. Review Source Response from Paycom April 16, 2026 Thank you for sharing your experience, Sybil! We’re glad to hear our software, reporting features and tools like IWant™ are supporting your day‑to‑day work and compliance needs. Paycom continues to invest in both innovation and our dedicated service model to ensure clients have the expertise and resources needed as regulations evolve. CV Christie V. HR Manager Non-Profit Organization Management Used the software for: 2+ years ### "Awesome and Robust HRIS!" September 18, 2025 5.0 Overall, it's been largely positive. I appreciate the account managers that try to find ways for you to use the system to the best of its ability and streamline a lot of manual labor. Pros I think that Paycom is a great value for the money it costs and that although it's a robust system, it's easy to use once you know how to navigate it. The customer support is great and your client manager actively works to ensure you're aware of new features, how to use the system effectively, and submit support tickets when needed. Cons I wish the user interface was customizable, however it works well for out organization. I would also like the MyCom feature to allow for more customization/better user notification that a newsletter is available. Review Source Response from Paycom September 23, 2025 Christie, we're thrilled to hear that our HR and payroll software has become an indispensable tool for your organization, empowering you to work more efficiently and effectively. Our team is passionate about helping clients like you unlock the full potential of Paycom, and it's great to know that your dedicated specialist is making a positive impact on your experience. Thank you for your 5-star review! Rob C. Director of Finance and Operations Religious Institutions Used the software for: 2+ years ### "Paycom - there was good and bad." November 4, 2025 3.0 They were an organization that worked ok for us and might work better for larger organizations than Providence. Pros Paycom had a product that was large enough to fit our needs as a growing church and nonprofit. They had a large support team. Cons They would push through system upgrades without proper training. Also, these upgrades weren't helpful to the team. Review Source Response from Paycom November 12, 2025 Rob, we appreciate you sharing your experience using Paycom. As a leader in innovative HR technology, we prioritize delivering seamless and intuitive solutions that meet the evolving needs of our clients. Our comprehensive training programs and dedicated support are designed to ensure a smooth transition and optimal utilization of our software. We're confident that our solutions can meet the needs of growing organizations like yours, and we would love the opportunity to earn your confidence. We invite you to share additional feedback at feedback@paycomonline.com. LM Leslie M. Customer Service Specialist Consumer Services Used the software for: 1-2 years ### "Paycom was easy to use" December 15, 2025 4.0 Its been a while since I used it with my old employer but what I do remember is that it ended up being easy to use and understand once I continued using it and was able to keep up with my own hours and time Pros What I liked most was that it was easy to use and understand allowing me to keep up with my time and hours. Cons There was an initial learning curve as I'm not good when it comes to computer stuff but once I fully understood how to use paycom it became 2nd nature. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) It was the company decision. I was just an employee, and it was mandatory Review Source Response from Paycom December 17, 2025 Leslie, we appreciate you taking the time to share your experience using Paycom. Your feedback is invaluable, and we're delighted to hear that our HR and payroll software met your expectations with its intuitive and user-friendly design. We'd love the opportunity to reconnect and showcase how Paycom continues to support organizations like yours. Please feel free to visit https://www.paycom.com/demo/, and a member of our team will reach out. LH Lissa H. HR Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Paycom initial experience" December 4, 2025 3.0 Transitioning to Paycom was a huge change, the platform did not visually look the same as the previous one that I used. It was definitely a learning curve, there were areas of Paycom that were not yet developed at the time but were in the works to better the system. Pros Customization - Paycom had the ability to customize the way that each processing page spoke to the other and I could lay out my template and pages the way that worked best for me. Cons Sometimes when submitting changes for an employee, the effective date would not translate over to other users of the platform such has benefit effective date changes as well as to payroll. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Cost and Features - Paycom promised to offer us solutions to our pain points Review Source Response from Paycom December 8, 2025 Lissa, we appreciate your feedback on your experience with Paycom implementation. We'd like to highlight that our dedicated service model sets us apart from competitors, providing you with a single point of contact who understands your unique needs and is committed to ensuring you maximize the full potential of our software. This personalized approach allows us to tailor our software to meet your specific needs. We are confident that with this level of support, you’ll be able to unlock the full benefits of Paycom. We encourage you to continue working with your dedicated specialist or reach out to feedback@paycomonline.com with additional feedback. MK MARY K. STAFF ACCOUNTANT Hospital & Health Care Used the software for: 1-2 years ### "EFFORTLESS PAYROLL " April 23, 2026 5.0 NO MORE ANXIETY DOING PAYROLL! THE REPORTS PROVIDE ANY INFORMATION YOU COULD HOPE FOR. CUSTOMER SERVICE REPS ARE ALWAYS AVAILABLE. Pros CUSTOMER SUPPORT, EASY TO USE EMPLOYEE APP, CUSTOMIZE REPORTS, QUICK RESPONSE TO EMAILS, SUBMITTING PAYROLL IS EASY, COMMUNICATING WITH EMPLOYEES. Cons COMPLETE TRAINING WAS NOT PROVIDED; WE HAD TO SPEND A LOT OF TIME LEARNING HOW TO SET THINGS UP. IT WAS TIME CONSUMING. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) LACK OF CUSTOMER SUPPORT AND MONTHLY COST Review Source Response from Paycom April 27, 2026 Mary, thank you for taking the time to leave a review. We're proud to offer efficient payroll, robust reporting and intuitive communication modules, among other comprehensive tools, for our clients. We'd like to learn more about your experience regarding training, and encourage you to share additional details with us at feedback@paycomonline.com. EM Emmanuel M. Online Evangelism Innovator Religious Institutions Used the software for: 2+ years ### "Easy HR service and feature rich for the end user." November 3, 2025 4.0 Overall, I have no problems taking care of weekly/monthly tasks. The system is easy to navigate and find what you are looking for. As a user, I have no major complaints! Pros We used this for onboarding, payroll, timecards, general HR features, and I have no complaints. It is easy to use, feature rich, and makes HR tasks easy to handle. Cons The cost is prohibitive, but you do get what you pay for. I wish the timecard feature was easier to use, Review Source Response from Paycom November 10, 2025 It's clear that Paycom has become an invaluable tool for managing your HR and payroll tasks with ease. Paycom is designed to streamline processes such as onboarding, payroll and time and attendance. We're glad to hear that you've found it to be feature-rich and user-friendly. As you continue to use Paycom, we invite you to collaborate closely with your dedicated specialist to explore new ways to optimize your workflow and unlock even more value from our software. Thank you for your advocacy, Emmanuel! LA Lauren A. Account Manager Food & Beverages Used the software for: Less than 6 months ### "Overall Satisfied" April 23, 2026 4.0 The implementation process was long and robust. The response time from the support team is quick and very helpful. By employees like that they have more control of what their time cards and paychecks are like. We havn't unlocked the full potential of the program yet, but overall I am satisfied. Pros I love the automation of including labor laws in payroll. Our company has locations in 2 states with very different pay laws that differ depending on pay rates. I like how robust the program is with HR and on-boarding. Coming from a company that used mostly manual processes, Paycom ensures that I stay compliant. Cons Setting up tasks and assigning checklists aren't super intuitive. I find I assign to myself first to check that the employee view is correct. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Better Hr and compliance tracking. Ease of use for employees, more control in the employee hands Review Source Response from Paycom April 27, 2026 We’re glad Paycom’s automation and built‑in compliance tools help support multi‑state payroll requirements and streamline your HR and onboarding processes. We encourage you to continue working closely with your dedicated specialist to continue to tailor our software to your organization's needs. Thank you for taking the time to leave a review, Lauren! VR Verified Reviewer HR Business Partner Translation and Localization Used the software for: 6-12 months ### "Efficient and reliable, with minor gaps" March 19, 2026 4.0 Overall, Paycom is a solid and efficient system that supports key HR functions well. While there are areas that could be improved—particularly in reporting flexibility and ease of use for advanced features—it delivers a positive experience for day-to-day operations. Pros Paycom offers a user-friendly interface and a strong all-in-one platform for HR, payroll, and employee self-service. The system allows employees to manage their own data, which improves efficiency and reduces administrative workload. Overall, it streamlines several HR processes in one place. Cons Some features require a learning curve, especially for new users or administrators. Communication customization options can feel limited at times, and certain workflows are not as flexible as expected. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We were looking for a more integrated and user-friendly solution with stronger self-service capabilities and improved reporting. Paycom offered a more modern interface and a single-database architecture, which aligned better with our future HR strategy. Review Source Response from Paycom March 23, 2026 Thank you for the thoughtful review! We’re glad Paycom delivers a reliable, comprehensive experience that supports your day‑to‑day HR and payroll needs while empowering employees through self‑service. We appreciate your feedback and encourage you to share additional thoughts with your dedicated specialist - we are committed to continuing to innovate our software to support both efficiency today and within your long‑term HR strategy. LH Lars H. HR Director Design Used the software for: 2+ years ### "Paycom: A Valuable HR Solution" April 2, 2026 4.0 Our overall experience with Paycom has been very positive. The platform is reliable, efficient, and has streamlined many of our HR and payroll processes. Its integrated tools help us stay organized and reduce manual work, and the system consistently delivers accurate results. Pros Paycom has been a strong partner for our HR and payroll needs. We especially value the single, integrated platform that keeps everything—from onboarding and time tracking to payroll and reporting—accurate and easy to manage Cons One challenge with Paycom is that the software can feel overwhelming at times due to the sheer number of features. While the functionality is powerful, it can take time for users to fully navigate and adopt everything effectively. Review Source Response from Paycom April 6, 2026 Thank you for the thoughtful review, Lars! We’re glad to hear that Paycom’s reliable, single-database architecture is helping streamline your HR and payroll processes, reduce manual work and maintain accuracy. We appreciate your feedback and are proud to support teams like yours as they continue to grow. AV Ashley V. HR Manager Hospitality Used the software for: 6-12 months ### "Attentive Support. Needs Work on Delivering Objectives" March 4, 2026 3.0 I would say there have been some frustrations and delays but I feel confident everything will work out with our guiding team. Pros There is always someone to reach to for support that offers suggestions, helps with reporting, thinking of ways to help or improve things. Cons There is always someone to reach to for support, however, we needed a better support system with our company's implementation and forward. I believe it is a newer concept to adapt to for Paycom. We need timecard implemented and it should have been done months ago as a priority. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Poor customer support. No follow through. Review Source Response from Paycom March 7, 2026 Ashley, we appreciate you taking the time to leave a review. We'd like to connect with you to learn more about your experience. Please reach out to feedback@paycomonline.com with more details and a member of our team will reach out. JH Jordan H. Chief Operating Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Paycom Small Business Utilization/Review" May 14, 2026 5.0 It has been very positive, and we have felt supported every step of the way by our representatives. New features are rolling out regularly, and iWant has been a huge bonus and time saver. Pros The customer service from set up, to daily maintenance and the local support team are all phenomenal. We've worked with a lot of HR Management teams over the years, and Paycom's team stands out among them all! The relationship doesn't feel transactional. Cons The system is quote robust for our small business, so it can be overwhelming at times. The team is always a phone call or email away, so that has helped with the transition and utilization. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Their product was very limited for the direction our business was heading. We were in growth mode, and it no longer met our needs. Review Source NS Natasha S. Executive Director of Human Resources Government Relations Used the software for: Less than 6 months ### "Customer Service Excellence" December 29, 2025 5.0 My experience has been amazing. The customer service that \[sensitive content hidden\] have provided form the initial set and till now means everything as a client. My emails are answered right away, they are patient as I ask the same question 100 times, the training and guidance they provide is top tier. Paycom software has made our payroll simple and streamlined. Pros The simplicity and the customer service. The streamlining that it has provided to the Tribe has been a long time coming. Cons We are new to Paycom so I am still learning and as of today, I have not found a con yet. If there was one thing that I found tedious were the tax documents for set up. Switched from [MIP Accounting](https://www.capterra.com/p/116591/MIP-Accounting/) MIP is difficult system and very expensive. Review Source Response from Paycom January 5, 2026 Thank you for taking the time to share your experience using Paycom, Natasha. We're thrilled to hear that your dedicated specialist has provided you with world-class service and support, making your transition to Paycom seamless and streamlined. We're glad to have helped simplify your payroll process, especially after switching from your previous provider. Thank you for your 5-star review! GF Gavin F. Senior Payroll Specialist Events Services Used the software for: 2+ years ### "Best value and system for what you are looking for" April 1, 2026 5.0 Pros The customization the site and team allows is outstanding. This combined with the ease of use that the software provides make it the best payroll platform. Cons Some slow load speeds can be tough to work through when dealing with high volume but it's never anything detrimental. Alternatives considered [PayCore Smart Routing](https://www.capterra.com/p/191999/PayCore-io/) Reason for choosing Paycom Ease of Use, price point, and customability were all deciding factors. Review Source Response from Paycom April 8, 2026 Thank you for your 5-star review, Gavin! We’re glad to hear our customization options and ease of use have made Paycom a strong fit for your payroll needs. We appreciate your feedback and are proud to deliver a comprehensive, reliable platform that adds value for high‑volume teams. CP Chandni P. Data Analyst Government Administration Used the software for: 2+ years ### "Easy to Use, Avoiding All Sales Calls... " May 15, 2025 4.0 Overall, the platform is user-friendly and intuitive, and we've had a very positive experience with our Paycom Specialist, who has been consistently responsive and helpful. That said, some members of our executive team felt that our Client Relations Specialist was overly focused on upselling products, which didn’t align with our priorities. As a smaller organization, we value streamlined solutions over add-ons that don’t fit our current needs. Pros Our Paycom Specialist is the best! Nic always responds in a quick and timely manner, and is always helpful. Cons We attempted to do a trial run of Beti to explore whether it would be a good fit for our organization. However, instead of a contained trial, the system was fully implemented into our environment, which resulted in several changes that couldn’t be reversed after we decided not to proceed with Beti. This has impacted key workflows—most notably, we’re no longer able to approve salaried employees’ timesheets in the way we previously could, which has led to ongoing complications. Additionally, we were informed that creating an organizational chart requires Beti, which was unexpected and suggests the system lacks flexibility unless we invest in features that may not align with our needs—such as the $15K/year cost for Beti, which ultimately isn’t the right solution for us. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom The company has had Paycom for over 11 years. Review Source Response from Paycom July 14, 2025 Chandni, we're glad to hear that you've found our software to be user-friendly and intuitive, and that your dedicated specialist has been consistently responsive and helpful. We're committed to providing streamlined software that meets the unique needs of our clients, and we're eager to learn more about your experience. We believe that our software has the flexibility and capabilities to exceed your expectations, and we'd appreciate the opportunity to discuss how we can work together to achieve that. You can share any additional thoughts and feedback at feedback@paycomonline.com. JM Jocelyn M. Partner Non-Profit Organization Management Used the software for: 2+ years ### "Paycom is okay for what it is." February 25, 2026 2.0 Overall the customer service is okay, they are responsive but don't seem to be fully informed about how everything works. The training portal is atrocious along with leave management. There should be a testing side to be implemented so that we can test out how things work on the back end before all employees receive it and it is wrong. Overall it is okay for the price. Pros Employee self service is pretty easy to use and navigate along with assigning trainings and documents. Cons NO testing side; this is a huge con since making a simple change without knowing how it impacts other areas of the system can cause extensive issues and make the company look incompetent. Review Source Response from Paycom March 2, 2026 Thank you for sharing and highlighting the ease of use of features like Employee Self-Service® and Paycom Learning. While this experience doesn’t reflect the level of service and confidence we strive to deliver, your feedback is important. We encourage you to share additional insights with us at feedback@paycomonline.com so we can continue supporting your organization. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.