# Page 7 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Paycom the right Human Resources solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1270) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 7 - Reviews of Paycom ## Showing most helpful reviews Showing 151-175 of 1270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KF Katie F. HR Manager Apparel & Fashion Used the software for: Less than 6 months ### "Small enough to make you feel important, large enough to handle anything." February 26, 2026 5.0 The customer support has been fantastic. Any and all questions are answered immediately. The training/onboarding is thorough, we have weekly prescheduled meetings to make sure all hiccups are addressed. Pros I like that the steps are streamlined. There is a flow to follow to accomplish what you want. I am saving 100k from my previous platform! It is unbelievable. Cons It was a whole new platform for us. I didn't get full access until we started training, so it was a lot to learn all at once. It was a little overwhelming. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Paycom They were dragging their feet through the process. We didn't get into details before we decided to move forward with . Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) the cost. we were paying more in fees to ADP than anything else. Review Source Response from Paycom March 5, 2026 Katie, thank you for sharing your experience! We’re thrilled to hear our responsive, dedicated support, structured onboarding and streamlined workflows have helped your team feel confident and supported. It’s especially great to know you’re seeing such significant ROI and value after switching to Paycom. AV Alana V. HR Manager Hospitality Used the software for: 2+ years ### "Paycom a notch above!" September 19, 2025 5.0 We are highly satisfied with and would recommend it to other HR managers looking for a comprehensive, integrated, and user-friendly HR and payroll solution. The transition to the system was smooth, and its capabilities have significantly improved our department's efficiency and accuracy. Pros consistently delivers accurate payroll processing and offers robust reporting features that are incredibly helpful for audits and ensuring compliance. Cons The mobile app functionality for managers could be expanded to cover more day-to-day tasks. More seamless onboarding steps for I9 compliance. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Management wanting to move forward with a Review Source Response from Paycom September 23, 2025 Alana, your experience with Paycom is a great example of how our single software can elevate an organization's HR and payroll operations, driving greater efficiency, accuracy, and compliance. We're proud of our ability to provide accurate payroll processing and robust reporting features that make audits and compliance a breeze. We're committed to continuing to deliver exceptional service and solutions that set us a notch above the rest. Thank you for your 5-star review! SK Sid K. CFO Pharmaceuticals Used the software for: 1-2 years ### "Paycom is delivering for us!" September 19, 2025 5.0 It has been a Great experience; our account rep did a great job! We value as a trusted partner. Pros has great customer support, and it has a very Userfriendly interface design. We never experienced any bugs, and access is available all the time even with mobile, which is a ease of use format that we like to use for PTO approval etc. Cons Nothing! We have always found the team highly supportive in resolving our questions and training needs. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Ease of use. Robust controls. Easy PTO tracking via mobile. Mobile app very good. Review Source Response from Paycom September 23, 2025 Sid, it's clear that Paycom has seamlessly integrated into your organization’s workflow, and we're grateful for the opportunity to serve as a trusted partner in your success. We're proud of our commitment to delivering world-class support, and it's great to know that our user-friendly interface and mobile accessibility have made it easy for your team to manage tasks like time-off requests on the go. We appreciate your trust in Paycom and look forward to continuing to support your evolving needs! ML Maggie L. Management Design Used the software for: 1-2 years ### "PayCom 2026 Rating" April 2, 2026 4.0 Everything has been satifactory but we are still having issues with Gone rules with black outs. Also, I am scheduled to work with my Rep weekly byt we are not making meetings. I dont know if I am should set these up our our represenative Pros has easy access and straight forward views. There are helpulf links and online training monthly. Cons There is so many layers if your not an expert you dont know what your missing. There isn't a beta site to do testing on. Review Source Response from Paycom April 8, 2026 Thank you for your feedback, Maggie. We’re glad to hear that you find Paycom easy to use and value the available training resources and reporting. We appreciate you sharing your experience and feedback, as it helps us continue elevating support and functionality for our clients. CR Carman R. Payroll Specialist Consumer Services Used the software for: 2+ years ### "Pleasantly Surprised" November 24, 2025 4.0 It takes time to see the advantages, but in the long run, it has been a pretty smooth transition and saves a lot of time. Pros Customer Support has been excellent. The process has streamlined our payroll process from a week to a couple of days. Cons There are a few variables in our payroll that will not work with the software, but we've made it work. Review Source Response from Paycom November 28, 2025 Carman, thank you for taking the time to share your experience with Paycom. We're thrilled to know that our solution has streamlined your payroll process, delivering a tangible return on investment for your organization. We encourage you to continue working with your dedicated specialist to explore further customization options, ensuring our software is tailored to meet your unique needs and maximize your ROI. EM Erika M. HR Specialist Wholesale Used the software for: 1-2 years ### "Highly Recommend Paycom" January 8, 2026 4.0 Overall, I enjoy using and feel like it simplifies and organizes so much information that is key in HR. Once you get specific areas set up for automation, it is such a timesaver and value as mentioned. Anytime I have had any issues, the support team is always available. Pros What I like is the efficiency that it provides for my daily HR tasks. Having automation allows for additional time to focus on other department goals. I also like the iWant feature. Cons I think that at times there is too much and that it can be confusing when trying to navigate without any prior experience. I think it may need to be streamlined further. Review Source Response from Paycom January 9, 2026 Thank you for taking the time to share your positive experience with Paycom, Erika! We're glad to hear that our software has simplified and organized key HR information for you, and that our automation features have been a timesaver. We encourage you to use tools like IWant™ to help you easily navigate our app and receive instant and accurate employee data. VR Verified Reviewer VP of People Restaurants Used the software for: 6-12 months ### "Paycom Review" February 26, 2026 4.0 It's been positive. I like most of the system and appreciate that they take feedback and are constantly striving to improve the system. Pros The customer service. I enjoy having a dedicated account rep and I have several people who are available to me for questions or if an issue should arise. Cons Some aspects aren't intuitive - like the ATS - should be able to edit jobs as you post. I also don't understand the lack of ability to get an invoice. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was terrible and no one seemed to like it Review Source Response from Paycom March 2, 2026 Thank you for your advocacy! We’re glad to hear you’ve had a positive experience with Paycom and that your dedicated specialist has provided reliable, accessible service. As an industry leader, we are continuously innovating to meet the evolving needs of our clients and we're happy this is reflected in your experience. AS ALFREDO S. LEAD Warehousing Used the software for: 1-2 years ### "PAYCOM IS GREAT" March 18, 2026 5.0 It was a great experience using , for my first application to receive information about my pay and work hours Pros easy to use, customer service I like that it is through phone line or email. an application that I can recommend Cons Nothing negative to say, I learned from to use this type of applications, and it was a great experience, it's a shame that my work company has switched to another. Review Source Response from Paycom March 19, 2026 Thank you for the 5-star review, Alfredo! We’re glad Paycom made it easy to access your benefits and paycheck while delivering a smooth, user-friendly experience. It’s great to hear our intuitive software and dedicated support made a positive impression. Thank you for recommending Paycom! BV Bien V. Teacher Child Day Care Services Used the software for: 1-2 years ### "User friendly but server issues" April 22, 2026 4.0 It very easy to sign in and get started. The app was easy to navigate and allowed me to view my timesheets and paystubs very easily. Pros was very easy to use and navigate. It was convenient to use from anywhere on mobile. I could approve my timesheet and correct timestamps while on the go. Cons There were several times that the server would be down which made it impossible to get anything done. Review Source Response from Paycom April 24, 2026 Bien, we appreciate you taking the time to leave a review. We're concerned about your comments and would like to learn more. Please reach out to us at feedback@paycomonline.com with additional information so we can further look into your experience. KM Karina M. HR Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Good All-in-One HR System" March 5, 2026 5.0 Overall, it’s been a good system for managing HR and payroll tasks. Once you get used to it, it works well and helps keep things organized. Pros I like that keeps payroll, benefits, and employee information all in one system. It’s convenient for both HR and employees since people can access their pay stubs, update information, and enroll in benefits themselves. Cons Reporting could be more user-friendly and customizable. Sometimes it takes several steps to find the exact report or data needed, which can be a bit time-consuming. Review Source Response from Paycom March 7, 2026 Karina, thank you for taking the time to share your experience with Paycom! VR Verified Reviewer Interpreter Health, Wellness and Fitness Used the software for: 2+ years ### "Paycom for easy to use self admin time punch in and out" September 3, 2025 5.0 In genera,l you get your moneys woth it can handle plenty of staff members and they can each manage their own edits even if thy aren that tech friendly Pros Easy to use and effective with hardly any issues of bugs or anoying updates making it a simple but great app Cons The design is very basic but it works! perhaps the movil versio could be improved to show th eoptions faster Review Source Response from Paycom September 8, 2025 Your experience highlights the simplicity and efficiency of our single database, allowing employees to effortlessly manage their time and benefits in one intuitive mobile app. We're dedicated to continually delivering a user-centric experience, and it's evident that our software is empowering you to simplify your HR and payroll management. Thank you for your 5-star review! MM Marissa M. HR Generalist Accounting Used the software for: 1-2 years ### "Paycom is Great" November 25, 2025 5.0 Pros I like that they have specialists available to help answer any questions we may have. They are always helpful and good at figuring out solutions to problems. Cons There's not much that I dislike about . Sometimes things are as accessible as I would like, but other than that, I enjoy the platform. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We needed a platform that had ATS. Paychex was not easy to use. Review Source Response from Paycom December 3, 2025 Marissa, thank you so much for taking the time to share your thoughts about Paycom! We're thrilled to hear that your dedicated specialist has been helpful in answering your questions and finding solutions. We're also glad that our ATS module was a key factor in your decision to switch to Paycom, and that you're finding our platform more user-friendly than your previous provider. Please feel free to share additional feedback with your dedicated specialist or by reaching out to feedback@paycomonline.com. MJ Meredith J. Payroll and Benefits Administrator Restaurants Used the software for: Less than 6 months ### "User-friendly platform with room to grow" June 10, 2025 5.0 Pros is incredibly user-friendly and intuitive, which makes it easy to navigate even for those who aren't very tech-savvy. Their robust suite of products covers a wide range of HR and payroll needs, allowing for streamlined processes within a single platform. The integration between modules is seamless, which reduces the need for duplicate data entry and helps ensure consistency across the board. Cons While is a strong platform overall, it does have some limitations compared to its competitors. Certain features that are standard elsewhere may not be available or may require workarounds. It would be great to see more flexibility and innovation in areas where other providers offer more customization or advanced capabilities. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom We chose because of the available features and ease of use Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) iSolved no longer met the needs of our organization Review Source Response from Paycom July 14, 2025 We're glad to hear that you've found Paycom to be incredibly user-friendly and intuitive, and that our software has been able to meet your organization's HR and payroll needs with ease. Our single software is designed to reduce duplicate data entry and ensure consistency across the board, and we're happy to hear that this has been beneficial for your team. We're committed to staying ahead of the curve and providing the best possible experience for our clients, and we're grateful for your feedback in helping us achieve that goal. Thank you for your 5-star review, Meredith! DT Dionna T. Human Resource Generalist Retail Used the software for: 6-12 months ### "Paycom is certainly the answer" March 13, 2026 4.0 Compared to other HRIS systems it is very user friendly and helps us perform our day to day tasks with ease Pros I really like that all associates have the ability to use . It is very easy for almost all associates' and it is one stop shopping Cons Definitely the cost. is excellent but the cost is very high. Our representative, \[sensitive content hidden\] did not show up for a meeting to show us how to perform a particular function Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) new company starndard and wanted something with ease of use Review Source Response from Paycom March 17, 2026 Thank you for sharing your feedback, Dionna! We’re glad to hear that Paycom’s user‑friendly, single-software solution helps your team complete day‑to‑day tasks with ease. Our HR and payroll software is designed so your workforce can access what they need in one place, improving the overall employee experience. LS Lynn S. HR and Payroll Manager Furniture Used the software for: 2+ years ### "HR Manager" May 14, 2026 4.0 I have had great experience with . They were super helpful during conversion (which we did mid-year). Pros My account rep is helpful. He's able to answer all my questions and help whenever needed. Easy to create needed reports. Cons The fact that each module costs extra money. The features we have work well and I am able to get everything I need completed. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Better service & product made conversion easy. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Fidelity Payroll stopped doing payroll & Paycor was awful. Review Source BR Bryan R. Senior HR Manager Food Production Used the software for: 2+ years ### "Paycom Evolving and Listening" June 10, 2025 4.0 Your success with us is totally tied to our account specialist. I rate my service level at a 10. The Manager On-the-go and employee portals are user friendly. Processing payroll is a breeze with Beti. The report module is one of the better report systems in the industry which makes our HR job easy. The training provided through webinars is very helpful. Pros Dedicated account rep customer service is top notch. The payroll processing module is designed well and makes payroll simple. Easy employee management. The benefits module is worth every penny. Cons 2024 system was programmer heavy and IT mentality, not HR end user mentality. The Help menu needs better search options and the subject organization needs improved by category Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Payroll and benefits modules where dynamic Switched from [AllianceHCM](https://www.capterra.com/p/10003399/AllianceHCM/) Simplicity of benefits, time card reporting, and payroll simplicity Review Source Response from Paycom August 6, 2025 Bryan, thank you for sharing your experience using Paycom! By pairing our intuitive solutions, like Manager on-the-Go®, with dedicated account specialists who provide personalized support, we strive to empower HR leaders like you to focus on what matters most - your people. You suggested that improved search options would enhance your experience, and we're excited to share a new tool that addresses this need. IWant, Paycom’s command-driven AI engine tool in a single database, is now live! With IWant, you'll get instant and accurate answers, eliminating the need for manual searching. To learn more about how IWant can enhance your experience, please connect with your dedicated specialist. KC Karen C. Payroll and Benefits Manager Museums and Institutions Used the software for: 2+ years ### "A Great System That Needs Better Customer Service" June 16, 2025 4.0 is a very intuitive system that I was able to begin using with no training on the first day. Running payroll was very easy. Pros Processing payroll in the payroll grid was very easy. I was able to process a payroll with no training or instructions. Cons The need for a Position and a Position Seat. Data would easily be contradictory at time because the data would be different between the position and the position seat. For example, the position might say someone is hourly, but the position seat might say they are salaried. Review Source Response from Paycom June 17, 2025 Karen, we're thrilled to hear that Paycom's HR and payroll software has been a resounding success for you, exceeding your expectations and revolutionizing the way you manage your payroll process! Our innovative, single solution software has truly empowered you to take control of your payroll, effortlessly navigating complexities, amplifying efficiency and freeing up valuable time for more strategic initiatives that drive your business forward. Your success is a shining testament to the power of Paycom and our commitment to innovation and world-class service! TS Tracy S. payroll Benefits specialist Medical Practice Used the software for: 6-12 months ### "Great Personalized Service & Path To Efficiency" January 21, 2026 4.0 I have a GREAT business partner at , who provides great service and training. She is slowly turning me into an "expert". Pros has been a great way to have all of your HR & payroll information in one place and build efficiencies. Cons The set up for feeds to outside vendors has been very difficult. It has made for a very difficult transition for staff. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Wasn't happy with ADP and the lack of functionality/ ease of use. Review Source Response from Paycom January 27, 2026 Thank you for sharing your positive experience using Paycom, Tracy. We're glad to hear that you've received world-class service and training from your dedicated specialist and that our software has helped you build efficiencies by having all your HR and payroll information in one single database. AJ Amanda J. Human Resources Systems Administrator Hospitality Used the software for: 1-2 years ### "User Friendly System" May 19, 2025 5.0 We've been using for two years end of next month, and so far have had a really positive experience. Overall it has helped us streamline processes to have everything housed in a single system. I'm impressed with the constant updates and improvements. Pros The system is user friendly for employees and managers to complete tasks. I love how much can be accomplished through the app as that increases employee usage. Cons I wish there was more filter customization for reporting. Being able to build complex and/or logic would make my reporting a lot more accurate and streamlined. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Price point and the professionalism of the sales team. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)[Sterling](https://www.capterra.com/p/165201/Sterling-Talent-Solutions/)[Cornerstone Recruiting](https://www.capterra.com/p/151680/Cornerstone-Recruiting/) Looking for a single solution software that was user friendly for employees and managers and that fit into our budget. Review Source Response from Paycom May 20, 2025 Amanda, we're thrilled to hear that Paycom is continuing to meet your needs as you approach two years with us. What sets us apart is our commitment to a single, seamless solution that simplifies HR and payroll management, a stark contrast to the patchwork systems and integrations of your previous providers. We're proud to be the only HR and payroll provider that truly gets it right, and we're excited to continue providing you with world-class service. BS Becky S. People Operations Manager Construction Used the software for: 2+ years ### "Total Package" April 9, 2026 5.0 We had a difficult time when we first initiated building out . But we have a great resource with \[sensitive content hidden\] now. He has been instrumental for us. Pros We have the total package of , so I love being able to track everything in one place. Paycom Learning is probably my favorite section! Cons While it's very robust, it does take a lot to build out. I love that it encompasses everything, but it takes a while to build. Review Source Response from Paycom April 14, 2026 Thank you for sharing your experience, Becky! We’re glad to hear your dedicated specialist has been a key partner in your success and that having everything in one single database, especially with tools like Paycom Learning, continues to add value. AJ Alyson J. Accounting and HR Manager Construction Used the software for: 1-2 years ### "Paycom Pays Off!" May 23, 2025 5.0 Overall, once all of the kinks were worked out when we enrolled with , things are going very good. Pros I like that if I ever need help, I can call and my go-to can help me with any issue and if she is not available, someone on her team will jump and help me too. Great customer service! Cons I am not fond of University. If you need to look up anything, there is so much information that it takes a bit to get your answer and sometimes I don't have time to burn ready all of the manuals. That is when I call our rep and get an answer. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom had many better reviews than ADP did. Review Source Response from Paycom May 27, 2025 Alyson, we're thrilled to hear that your dedicated specialist has been able to provide you with the quick and personalized support you need, whenever you need it. You can continue to depend on them to deliver fast and reliable responses, helping you stay focused on what matters most. We're also glad to hear that our HR and payroll software has met your expectations and exceeded those of your previous provider. Your experience is a testament to the value of our single software. Thank you for your 5-star review! VR Verified Reviewer Manager, Accounts Payable Individual & Family Services Used the software for: 6-12 months ### "Happily Ever After" April 16, 2026 5.0 My experience with did not begin until it was time to process payment for services. The method of payment request was not professional or in line with normal business standards. Pros Easy navigation on both desktop and mobile devices. Logical design layout. I like being able to view my paystubs before payday. It is also very easy to update banking information for direct deposits. The pay calculator is great as well! Cons I was not impressed with the method of request for payment processing by our salesperson. The request was deceptive. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I was not part of the decision committee to make the switch. Review Source Response from Paycom April 20, 2026 We’re glad you find Paycom easy to navigate across desktop and mobile. We would like to learn more about your feedback, and encourage you to share additional details with your dedicated specialist or with feedback@paycomonline.com. AS Allie S. HR Consumer Services Used the software for: 2+ years ### "Paycom is great for a growing company" April 30, 2026 4.0 Pros The Customer Support is amazing! When I have had issues with the platform my rep Kingsley has been quick to contact and let me know how to fix said issues. Cons The only thing that I do not like about is the ala cart pricing model that they use. At some points it feels like the nickel and dime you over certain things. Review Source Response from Paycom May 8, 2026 Thank you for your review, Allie! We’re glad to hear you’ve had such a positive experience with your dedicated specialist and that they've been responsive and helpful. It’s great to know Paycom’s user-friendly software is making it easy to resolve issues and support your day-to-day needs. TS Teri S. Director of Finance Health, Wellness and Fitness Used the software for: 6-12 months ### "Paycom Outshines " May 15, 2025 5.0 Overall, moving to has been pretty straight forward and easy to use. The employees seem to be able to use it with very little issues. Pros has several benefits for the employer and the employee. I like the idea of employees having to approve their time and checks in the system. Cons Setting up new employees is a little difficult, need to remember all the screens that need information. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Paycom The price was a key factor; also it was easier to set up and start using Review Source Response from Paycom May 16, 2025 Teri, we're delighted to hear that Paycom has exceeded your expectations with its ease of use and employee adoption. It's great to know that our single software is providing benefits for both you and your employees, such as streamlined check approval processes. We appreciate your trust in choosing Paycom and are committed to continuing to deliver world-class service and value. JP Joyce P. HR Manager Automotive Used the software for: 2+ years ### "A Ray of Sunshine" May 14, 2025 5.0 I love and I tell everyone I can about them. I even told my Son-in-law in Wisconsin, who is part of a large company design team, to check them out. His company creates software for hospitals and they are looking at incorporating an HRIS system with their designs. I told him to give you all a call. Pros is user friendly and has the best support team of any company I have experienced. They are constantly evolving to accommodate their customer and striving to make things better every day. Cons Sometimes, with change, there are growing pains. I will say that they are always so eager to listen and help rectify the issue when it arises. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Having all aspects of payroll / HR / time and attendance in one location as the biggest selling factor Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Having all aspects of payroll / HR / time and attendance in one location as the biggest selling factor Review Source Response from Paycom May 15, 2025 We're grateful for your advocacy and for sharing your positive experience with others, including your son-in-law! Our comprehensive software is designed to streamline payroll, HR, and time and attendance into one seamless solution, and we're proud to deliver this to our clients. We're committed to providing world-class service, and it's wonderful to hear that this is reflected in your experience. Thank you for choosing Paycom and for trusting us to make workforce management easier for you. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.