# Page 9 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Paycom the right Human Resources solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1270) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 9 - Reviews of Paycom ## Showing most helpful reviews Showing 201-225 of 1270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Manager Civic & Social Organization Used the software for: 1-2 years ### "Great system!" December 11, 2025 5.0 Pros Very easy to use, and hosts many useful tools such as org chart, online trainings, and previewing paychecks. Cons Nothing I dislike so far, it's a great interface on desktop and on mobile phone. Sometimes the location-based clock in feature doesn't work, but there are workarounds. Review Source Response from Paycom December 12, 2025 Thank for sharing your positive experience with Paycom! We're thrilled to hear that you find our platform easy to use and that our interface is meeting your needs on both desktop and mobile devices. We strive to provide a seamless user experience across, and it sounds like we're hitting the mark. We encourage you to share any additional feedback with your dedicated specialist, and appreciate your review! Kate R. Talent Acquisition Manager Renewables & Environment Used the software for: 1-2 years ### "They should listen to their clients instead of charging thousands of dollars for "we'll look into it," and putting it on a project plan." April 3, 2025 1.0 Not good at all, my least favorite system I've ever worked on. Pros Texting was very easy and all in one place. I enjoyed it over having a separate app or system. Cons Mostly everything else. It is a difficult system to use. It doesn't integrate with much, reports as deliverables are actually an excel sheet I created with 5 different reports because there is no way to customize and make a usable report for KPI's unless I want to pay tens of thousands of dollars for their "people" to spend 60+ working hours to craft a report when it would take me 10 minutes if I was actually allowed to pull all the right data at the same time. Review Source Response from Paycom April 7, 2025 Kate, we're committed to setting our clients up for long-term success and take pride in making our implementation process as smooth as possible. We're sorry to hear that your experience hasn't met our high standards, and we'd love to learn more about what we can do better. We invite you to share your thoughts and feedback with your dedicated specialist, or feel free to reach out to us directly at feedback@paycomonline.com. Your input will help us improve and better serve you and our clients in the future. SY Susan Y. Human Resources Retail Used the software for: 2+ years ### "Life with Paycom" May 14, 2026 5.0 In the 3 years that I have used , the overall experience with Paycom has been great! Our Store Managers feel the same too. Pros Customer support and ease of use. Everyone has been helpful, patient and they take the time to truly understand the issues that we might have and walk us thru the solutions. Cons As a small business, we would like easier access to information showing all payroll related fees per client code. This would make it easier to determine payroll percentages per client code monthly, quarterly and yearly. Review Source KM Katelyn M. HR Generalist Human Resources Used the software for: Less than 6 months ### "Paycom Review " May 14, 2026 3.0 We have been having a ton of issues with since we started. There has been things that relate to a little bit of everything whether it is benefits, taxes, payroll, etc Pros I like the idea of how user friendly it is. It is much easier processing payroll in comparison to ADP. Cons We have been having a ton of issues with since we started. There has been things that relate to a little bit of everything whether it is benefits, taxes, payroll, etc. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing Paycom We just liked more overall than the other systems Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was absolutely terrible and was not good when it came to helping us when things were wrong Review Source SR Senya R. Sr. Director Computer Hardware Used the software for: 1-2 years ### "Sr. Director, Customer Support" November 20, 2025 4.0 It gets the job done. I like Payroll functionality. Let me see all I need. Also management of my team time off calendar is convenient, Pros Manage my team HH/payroll matters. Havin all under one umbrella is very convenient and saves a lot of time. Cons Requirement to enter a code moving for Self Service to management role. It is very annoying. Why one verification is not enough? Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Usability was a big issue. Poor user interface. Review Source Response from Paycom December 1, 2025 Senya, it's great to hear that tools like Payroll and Time and Attendance have been convenient and time-saving for you. By providing a single, comprehensive software solution, we strive to automate the entire process, from recruitment to retirement, making it easier for you to manage your team’s needs. We're also glad to hear that we’ve been able to provide a more user-friendly experience, especially after the challenges you faced with usability in your previous system. Thank you for your advocacy! KH Kevin H. Director of Quality Hospital & Health Care Used the software for: 1-2 years ### "Paycom is the one-stop-shop for HR Tasks" April 30, 2025 5.0 I really like . I liked the ability to create a "preview payroll check" on the employee side of the app. It's really a good tool for employees. Pros is a one stop shop for doing all of the HR things that we do as managers. It brings together the schedule, time-off requests, payroll, benefits and more in one application. I have found using Paycom to be simple and intuitive. Personnel who report to me have used it without intensive training of any kind. Cons The ability to build documents for employee acknowledgement process is a little cumbersome, but workable. Review Source Response from Paycom May 2, 2025 We're thrilled to hear that you love using our comprehensive HR and payroll software, which simplifies your workflow and streamlines tasks like scheduling, time-off requests, payroll and benefits management. It's great to know that our intuitive interface has made it easy for you and your team to navigate the Paycom mobile app. We're also glad Beti® has given you transparency with Approve My Check® and the ability to look at a sample paycheck. With Beti®, you are notified of any errors or pending tasks that require action prior to payday which reduces errors and increases transparency into your data. Thank you for your 5-star review, Kevin!  AA Amanda A. Director of Human Resources Logistics and Supply Chain Used the software for: 1-2 years ### "clunky and the interface is not user friendly. " May 6, 2025 2.0 Overall my experience was not great. I inherited the platform. It's very clunky and the interface is not user friendly. Pros It's better than a manual process, but in general, I did not like the platform and once they took away the dedicated representatives the platform experience got worse Cons The platform is not user friendly, the payroll process is outdated, the user and admin experience is poor. The Customer service was horrible! Review Source Response from Paycom August 11, 2025 Hi, Amanda. At Paycom, we're dedicated to setting our clients up for success and hold our team and software to a high standard. Noting that you found our software "not user-friendly," we wanted to introduce Paycom’s newest tool, IWant! This command-driven AI engine is designed to provide instant answers to your questions, eliminating the need to navigate to multiple places. If you’d like to learn more we invite you to connect with your dedicated specialist. SS Samantha S. HR Director Building Materials Used the software for: Less than 6 months ### "Human Resources Director" March 18, 2025 5.0 Overall, our experience has been outstanding, and I appreciate the continued improvements makes to meet user needs. Pros Our company recently transitioned to , and I cannot express enough how seamless the process was, thanks to our transition specialist, \[sensitive content hidden\]. No question went unanswered, and his deep knowledge of the platform made the experience smooth and efficient. His support was truly invaluable. Paycom has provided more functionality and value than any other payroll system I’ve used. The platform’s capabilities have been impressive, streamlining many of our processes. Cons The only area where I see room for improvement is within the attendance module. Our company operates with two separate point systems—one for tardiness (less than 30 minutes) and another for attendance issues (more than 30 minutes). Currently, we must manually allocate the points on the timecard and run a report to track accumulations. I wish this process were more user-friendly, but I understand is actively working on enhancements. Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Looking to get better customer service with the system. Review Source Response from Paycom July 14, 2025 Samantha, we're glad to hear that your experience with Paycom has been nothing short of outstanding, particularly with our seamless implementation process. We're proud to offer a software that provides more functionality and value than other payroll systems, streamlining many of your processes and making it easier for you to manage your HR and payroll needs. Thank you for your 5-star review! LD Lily D. HR Generalist Non-Profit Organization Management Used the software for: 2+ years ### "Paycom - Love it but there are some issues" September 2, 2025 4.0 Pros has a lot of features that makes it easy to use and it can be integrated with what we want for our growing projects. Our Paycom rep, Caitlin, is also very responsive and knowledgeable about the system. Cons A lot of the forms don't talk to one another so that it's hard to make a seamless transition through everything. For example: when an employee changes from PT to FT, the PTO bank goes back to 0 instead of rolling over the already accrued amount. Review Source BA Brittni A. HR Manager Construction Used the software for: 1-2 years ### "Paycom will NOT disappoint! " March 20, 2025 5.0 From implementation to now, 2 years later, I am very satisfied with . Our employees love it. I've never had complaints on their end. It's not been perfect but has exceeding my expectations and our previous provider by far!! Pros The admin and employee side are extremely user friendly. Reaching your dedicated account specialist is always easy. You're not passed off to multiple people. Cons The documents and checklist portion of can be a tad confusing sometimes but typically easy to figure out! Our account specialist is always helpful in a snag though! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP customer service was awful. International. Their software was not user friendly, for admins or employees. Their reporting system is awful. Their "manuals" team we had for benefits enrolled our employees over 15 days late. Review Source Response from Paycom March 21, 2025 Hi, Brittni! We're thrilled to hear that Paycom has exceeded your expectations and that you're extremely satisfied with our HR and payroll software. It's fantastic to know that your employees love using Paycom, and that our user-friendly interface has made a positive impact on your team. We're also proud to hear that our dedicated service has been a game-changer for you, providing a level of support that far surpasses what you experienced with your previous provider. Unlike other organizations, we don't believe in passing you from person to person. With Paycom, you have a single point of contact, who is always available to answer your questions and provide personalized support. We're glad to hear that this approach has made it easy for you to get the information and answers you need, whenever you need them. We're committed to continuing to deliver, thank you for your 5-star review! AM Angie M. HR and Payroll Manager Non-Profit Organization Management Used the software for: 2+ years ### "Paycom saves your time and money!" March 20, 2025 5.0 Our implementation for the most part was very smooth. The training overall was great. For a brief time, we did have a support tech that wasn't too responsive or understanding of our needs but we were able to get switched to someone else that was a much better fit. Overall the platform has helped us simplify and optimize many of our processes making us much more efficient. Pros The platform has a lot of convenient features and is very user-friendly both on the employee and admin side. We like the ability to set notifications around dates, as well as being able to only give staff the ability to clock in/out for the jobs they are assigned. Information flows nicely throughout from Application to onboarding and hire. Cons The app can be glitchy at times for employees and security features are a bit over the top making it hard for some tech-challenged staff. Features are ala carte- so adding on functionality comes at a higher price tag Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom The fact that all the information in the platform flowed and "talked" to each other Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) UKG was too expensive, the system was not set up correctly (very manual to do things- nothing flowed), support was awful Review Source Response from Paycom March 21, 2025 Hi, we're thrilled to hear that your implementation with Paycom was smooth and that our training program met your expectations. We're proud to hear that our truly single software has helped simplify and optimize your processes, making your team more efficient by allowing all your HR and payroll data to flow seamlessly together. We're also glad you've found our platform to be user-friendly and convenient, with features like customizable notifications and Time and Attendance. We appreciate your feedback and encourage you to continue sharing any additional thoughts with your dedicated specialist, who is committed to providing you with world-class service. Thank you for your advocacy, Angie! CF Charlotte F. Paralegal Payroll and Benefits Admin Machinery Used the software for: 2+ years ### "Paycom has just what I need! " March 20, 2025 5.0 Great! I love . It's great having everything in one spot and only one place for my employees to go for their time punches, benefits, and payroll. Pros One stop shop for all my payroll and benefit needs. Cons Reporting needs some work. It's hard to find the reports I need and then some of the reports, I'd like to add more fields to them, but currently can't. I did see the most recent update that allowed that functionality on some reports, but not all of them. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Customer Service was awful at Paycor, did not have a dedicated specialist. Review Source Response from Paycom March 21, 2025 Hi, we're thrilled that you're loving Paycom and finding it to be the perfect one-stop-shop for all your organization's HR and payroll needs. Our single software is designed to simplify and automate tasks, and it's great to know we're hitting the mark. We appreciate your feedback on reporting and are glad our recent update has improved your experience. We'll pass along your feedback to our product team, as customer satisfaction is our top priority. It's also wonderful to hear that our service, led by your dedicated specialist, has been a welcome change from your previous provider. MZ Miranda Z. Payroll Construction Used the software for: 6-12 months ### "Great Experience for Professional Growth" May 13, 2026 3.0 My overall experience with was positive and professionally rewarding. I gained valuable experience working in a fast-paced environment and strengthened my knowledge of payroll processes, compliance, reporting, and employee support. I appreciated the company’s focus on efficiency, technology, and accountability, and I enjoyed working with tools that streamlined payroll and HR functions. Pros What I liked most about was the opportunity to grow professionally in a fast-paced environment while working with an all-in-one payroll and HR platform. I appreciated the efficiency of the system, the automation tools, and the ability to develop strong payroll, compliance, and customer service skills. Cons Lack of information surrounding payroll taxes, processing, tax credits and how they flow to the cash requirements with no detail at all. Review Source RR Rafaela R. Human Resources Manager Child Day Care Services Used the software for: Less than 6 months ### "PayCom Return Review " July 10, 2025 5.0 We are a returning customer to , my experience with our implementation specialist and assigned representatives have been nothing but amazing. Pros The platform is easy to use. Staff and employees easy navigate the platform. In addition there are always representatives willing to assist. Cons What I like lease is having to validate our client code, identity and questions twice when calling in. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We are a returning client. The service with ADP was horrible, we had issue after issue, beginning with the implementation process. Review Source Response from Paycom July 14, 2025 Rafaela, we're glad your organization has returned to Paycom! It's good to know you are experiencing the benefits of a truly single software and world-class service, an experience you did not receive with your previous provider. We strive to make every implementation a success, and it's great to hear that our team has delivered on that promise for you. We're committed to a seamless and supportive partnership, and we're happy to have you back. PB Phoebe B. Payroll Administrator Executive Office Used the software for: 1-2 years ### "Payroll Manager" November 13, 2025 5.0 Great, and for the majority of my time with , I had great support with the customer service side. Pros is, in my opinion, a top-notch payroll provider. It is an intuitive payroll system and user friendly. Cons I do not recall any part of I did not like. I do recall just a couple of representatives who were not very patient. Switched from [Proliant](https://www.capterra.com/p/187093/Proliant/) Proliant was not a very intuitive system. Review Source Response from Paycom November 17, 2025 Phoebe, we appreciate you taking the time to share your exceptional experience with Paycom. Your feedback is invaluable, and we're delighted to hear that our HR and payroll software exceeded your expectations with its intuitive and user-friendly design. We'd love the opportunity to reconnect and showcase how Paycom has evolved to support organizations like yours. Please feel free to visit https://www.paycom.com/demo/, and a member of our team will reach out. BC Brenda C. CFO Automotive Used the software for: 1-2 years ### "Not as Reliable as Hoped" March 7, 2025 3.0 When it works, it works great. However when there are errors in payroll it's always a big deal - and errors happened more often than was acceptable. Pros Eventually was able to handle all our different types of payroll - salary, hourly, commission, & piece rate. Cons The set up was brutal. Partly because of the layers of our GL, but also the implementation team changed several times. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom At the time they were all former ADP employees and knew what they were doing. It was a great opportunity to not have to hand post. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was dropping the ball AND increased cost. Review Source Response from Paycom March 10, 2025 Thank you for sharing your feedback about your experience, Brenda. Paycom's mission is to simplify and eliminate unnecessary tasks for HR and payroll teams. We're disappointed to hear that this has not been your experience, and we'd like to learn more. Please reach out to us at feedback@paycomonline.com and a member of our team will be in touch. LS Lindsey S. Leader Food & Beverages Used the software for: Less than 6 months ### "Paycom is a hand up" October 19, 2025 5.0 It is mixed with user experiences significantly between employees using the portal and HR professionals Pros Everything all in one integrated with strong employees self-service and many other management options Cons As a single database can be a weakness as it may not integrate as easily with other third party softwares Review Source Response from Paycom October 29, 2025 Thank you for sharing your thoughts on Paycom, Lindsey! We're glad to hear that you're finding value in our single software solution, from Employee Self-Service® and more. Through HCM software built on one true database, organizations like yours can accelerate access to key reporting data, eliminate inconsistency and simplify life for HR professionals, managers and employees companywide. Thank you again for your review, and we appreciate your feedback. CS Charles S. Photo Lot Tech Automotive Used the software for: 1-2 years ### "Excellent to use" February 6, 2026 5.0 Pros Easy to use for tracking hours, vacation time, lunch break. Great tool for work daily to keep it simple. Cons The application sometimes needs to reset because it freezes. Over all it doesn't have much negativity. Review Source Response from Paycom February 11, 2026 Charles, it's wonderful to hear that you find Paycom easy to use for daily tasks such as tracking your hours and time-off requests. Your positive experience highlights the effectiveness of Paycom’s single software that helps organizations like yours manage HR and payroll processes with ease. KC Kimberly C. Administrative Consultant Executive Office Used the software for: 1-2 years ### "A Great HR Tool" December 28, 2025 4.0 Pros I like how easy it is to navigate for employees. It’s not hard to find their paystubs, W2 forms for end of year tax statements, or their vacation hours. Cons The only issue I have with is the unique username for companies as opposed to creating your own username, it can be difficult to remember. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) offered more options and it was easier to use Review Source Response from Paycom January 5, 2026 We're glad to hear that you find Paycom easy to navigate, making it simple for your employees to access important information like pay stubs, W-2 forms and time-off requests. Our goal is to provide a user-friendly experience, and it's great to know we’re exceeding that expectation. We appreciate your advocacy and are happy to have been able to offer more options and a more intuitive interface than your previous provider. AG Alyssa G. HR Recruiter Non-Profit Organization Management Used the software for: 2+ years ### "Great employee management system" March 23, 2026 5.0 Great experience and great software that allows you to access all employee benefits in one place and the customer service is great. Pros Ease of use in the system and mobile phone compatible. The app is very easy to use and navigate. Cons Still some glitches with location mainly on non-iphone devices. Sometimes harder to login when switching from mobile to desktop. Review Source Response from Paycom March 27, 2026 Thank you for sharing your experience, Alyssa! We’re glad to hear Paycom makes it easy to manage employee information and benefits in one place, with a mobile‑friendly experience that supports teams wherever they work. Delivering intuitive software alongside reliable, responsive service is exactly what we strive for. BB Bob B. Controller Construction Used the software for: 2+ years ### "Can't get a Quote" October 1, 2025 3.0 Your operator gave me \[sensitive content hidden\] voice mail for a quote. Two hours later I called my Account Ph Support Rep, \[sensitive content hidden\] to give me a quote. The next day he said \[sensitive content hidden\] doesn't work for and he would forward the request to someone else. 48 hours later I am still waiting for a quote? Pros Most Payrolls runs have the same procedures. Cons I have waited 2 days to get a quote on a 90 employee business. Please email quote to \[sensitive content hidden\] Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Paycom xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Review Source Response from Paycom October 14, 2025 We appreciate you sharing your feedback, Bob. However, the experience described doesn't align with the high standards we strive to maintain. To further discuss your experience, we invite you to reach out to us at feedback@paycomonline.com. RB Ravita B. Senior hr Operations ma ager Staffing and Recruiting Used the software for: 1-2 years ### "Hr Operations manager " April 23, 2026 5.0 Pros User friendly and my rep is great when it comes to responsivness. I love the updates and AI feature . I like the reports features Cons I think its one of the best systems ive used. Not exactly like the org chart feature. Dont necessarily like the new updates to benefits. Review Source Response from Paycom April 28, 2026 Ravita, thank you for sharing your 5-star experience with Paycom! AA Andrea A. HR Coordinator Hospitality Used the software for: 6-12 months ### "Paycom HRIS" October 17, 2025 3.0 is an okay HRIS system. For customer service, you do not have a designated person to contact. Many employees enjoy using the app, but managers complain about the admin side of things. Pros The mobile app has a lot of features and is extremely user friendly compared to other HRIS systems. You can review/sign documents, enter expenses, view punches, request sick days, and do much more. Cons The new design isn't the best. Workflows were easier and more straightforward before the update in 2022. Review Source Response from Paycom October 27, 2025 Andrea, thank you for sharing your feedback about Paycom's single software. We’re glad to hear that the Paycom mobile app is meeting expectations with its user-friendly features, making it easy for your employees to manage their HR tasks on the go. At Paycom, we are committed to world-class service for our clients, assigning clients a single point of contact to directly connect you to support. Your review does not align with this, and we'd like to learn more. Please reach out and share additional details at feedback@paycomonline.com. PB Paula B. Director of HR Culture and Engagement Hospital & Health Care Used the software for: Less than 6 months ### "Paycom's team is always there!" January 21, 2026 5.0 Amazing is the best word to describe my experience with . In just a small amount of time, I've become quite comfortable using it. Pros The team is always available to assist and no call goes unanswered or delayed, My rep \[sensitive content hidden\] is like Yoda - he knows it all! Cons I had never worked with it before and was intimidated to begin with out formal training, but the courses are available for every topic Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Job change forced the switch to platform Review Source Response from Paycom January 27, 2026 Thank you for sharing your exceptional experience with Paycom. We're thrilled to hear that our team has been consistently available and responsive to your needs, providing the support to get the most out of our software. We're also glad that you've found our client webinars helpful in getting up to speed, and that you've become comfortable using Paycom in a short amount of time. RR Riley R. legal analyst Law Practice Used the software for: 6-12 months ### "paycom review" January 9, 2026 5.0 I really enjoy being able to report my time and manage my money all in the same place. It has made my job easier to do. Pros I enjoy being able to clock in and out through the app. Communication between managers and staff about punches has become very easy to do on the app. Cons I liked the customer support system the least. They weren't always available when needed to fix bug issues on the app. Review Source Response from Paycom January 13, 2026 Riley, thank you for sharing your thoughts about Paycom! We're glad to hear that you've found our mobile app easy to use for punching in and out, and that it's improved communication between managers and staff. We encourage you to share further feedback with your dedicated specialist or by reaching out to feedback@paycomonline.com. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.