# Page 18 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Paycom the right Human Resources solution for you? Explore 1267 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1267) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 18 - Reviews of Paycom ## Showing most helpful reviews Showing 426-450 of 1267 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DL Dayna L. Director of HR and Administration Construction Used the software for: 6-12 months ### "The black hole that is Customer Service in Paycom" August 19, 2021 1.0 The experience has been bad. They don't support their small to mid-size customers. The people are nice but the business plan and structure is a mess. Pros The payroll portion seems to work well. We don't have to call for help often and it is pretty user friends. Cons The software is complicated and customer service is not available through . We have been working for 6 months to get the 401k feeds correct and we are still struggling. It may work but who knows if you can't get help. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom They sales person convinced me that their customer service was great and the structure put customer service first. She doesn't work there any more. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Wanted more functionality Review Source Response from Paycom August 27, 2021 Our support teams are dedicated to providing world-class service to each client. We connected with your client team to ensure your concerns have been addressed, but please feel free to reach out to us at feedback@paycomonline.com if we can be of further assistance. We're proud to be your HR provider and look forward to partnering with you on all your business's needs. FK Frank K. Controller Non-Profit Organization Management Used the software for: 1-2 years ### "Paycom is truly full-service payroll software" June 29, 2021 5.0 Wouldn't want to be with anyone else. From the sales staff, to implementation, to our current reps, they know what we need, and provide not only quality customer service, but the software truly meets all of our payroll and HR needs, and has been thorough in every way. Pros The fact that everything is all together on one database, no moving between platforms for information. The same information for payroll is available for HR and vice versa. Also love the phone app, including manager ability to approve time via the app. Cons Couple reports not built-in to give us the ability to know allocated wages for a government program. Also, it is a bit costly compared to most payroll software companies. Reason for choosing Paycom We had them before, but a CFO that is no longer employed decided on a cheaper product that didn't provide the things our business needed. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Multiple technical problems, and the need to have a more comprehensive software program for HR. Review Source Response from Paycom June 30, 2021 Thank you for the review! Helping streamline HR processes and eliminating manual tasks are some of our top goals. We're glad our software has been beneficial for your organization and we appreciate you sharing your experience! PH Paul H. Owner, Electrician Construction Used the software for: Less than 6 months ### "When nobody else would help.." October 6, 2023 5.0 I'm loving this service, and the customer service team is always on point and available! I would recommend this to any business owner, especially anybody just starting out that doesn't have extensive experience with payroll or business in general. Unfortunately I think it's difficult to have to do the wired transfers every week, I feel like should have the ability to make this easier on the clients, where most payroll companies allow just routing an account info or a debit card linked, but in a world where nobody else would help me out, I I'm happy to go through those motions and a very appreciative of the service! Pros Unfortunately, I began adulting a little later on in life, and my credit has a few dings on it which made it difficult to find a company who would give me a shot. Thankfully, was here for me, and has treated me amazingly. I've had the most wonderful experiences with every team member I've been in contact with, and they took all the time that I needed to teach me about every feature of the service and how to work things out, what to do in different scenarios, and they thoroughly explained everything I needed to know and many things I didn't even think about. I would absolutely recommend this service to anyone! Cons The only thing that would make this app any easier to use would be an easier payment method.Instead of having to send a wire out every week, I've tried to bring to my bank the "draw down" information, but unfortunately not all banks play nicely with that.. I've had to settle for adding a wire transfer feature to my online banking, which is still an additional expense although less than the total of 4 monthly wires, but I think should have the capability of taking my account and routing info, or even my business account debit card info, and allowing for payments to be made that way, instead of obligating users to go through the intricate motions of the "Draw Down" (which no banker seemed to know about) or having to go to the bank every week to spend an additional 25$ on a wire 🙃 Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[Roll by ADP](https://www.capterra.com/p/10004716/Roll/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Denied by the other companies! Review Source Response from Paycom October 11, 2023 Thank you for sharing your experience! We pride ourselves on providing world-class client service. We are happy to hear you are having a positive experience with Paycom. Thank you for your continued support. MS Mary S. Benefits Manager Architecture & Planning Used the software for: 6-12 months ### "A good solution for the money" October 15, 2019 4.0 Overall we are very pleased with the scope and breadth of the system. We are finding that we are able to solve many HR challenges through this platform. And they are continually improving the product. Even in the last 10 months, some of the things that would have made to the "What do you like least about this software?" list have been resolved through new product releases. Pros We implemented after becoming frustrated with a much more expensive solution. We have been using it for about 10 months and are still amazed at how intuitive the software is. Our HR team has been able to go right into the system and begin using it with very little formal training which a plus when time is tight. But I would also recommend taking their webinar training when offered. I've picked up tricks that are less obvious but greatly enhance my ability to accomplish what I need to do in the system. I especially like the Personal Action Forms and the fact that they are customizable. We don't even need process documentation anymore. We create a custom PAF for each type of employee transaction that needs to be made and include all the relevant fields that may need to be changed or verified as a result of the change type. This is a huge time saver for us and keeps our data accurate. I also appreciate the many compliance tools and dashboards. We have been able to ensure Notice Compliance by using the Checklists functionality. You can assign documents to employees and get their signed acknowledgement and be completely paperless! A great benefit with six offices spread across the country and only one central HR department. Cons We are still hopeful that will come out with a more robust API that will allow us to share employee data bi-directionally. For now, you can export data from Paycom to share across other software systems but you cannot write into Paycom. Everything needs to be manually imported. Reason for choosing Paycom We were attracted to the PAF (Personal Action Forms) that could be customized for each separate type of employee transaction. This eliminated the need to create process documentation that lists all the different screens you need to go to to find relevant fields to change/check when making employee changes. also offered a very competitive price compared to the other products we demoed. Review Source Response from Paycom October 16, 2019 Thank you for the review and feedback, Mary! We are thrilled that you are enjoying your Paycom experience! We will be sure to share your feedback regarding the API process with our product teams. RE Rachel E. Payroll Manager Food & Beverages Used the software for: 1-2 years ### ""Disappointing and Frustrating: A Review of Paycom's Inefficient Payroll System"" June 8, 2023 2.0 I encourage the payroll system to address its shortcomings which seem to be in a lot of areas. Pros Navigation for keying in new employees or looking up employees Cons Customer Service, their response was non-exist or very slack Review Source Response from Paycom June 27, 2023 We are disappointed to hear about your experience and would like to learn more. Please reach out to us at feedback@paycomonline.com. Alan B. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Paycom simplifies payroll processes for our company" August 16, 2023 4.0 Employees will be responsible for their own actions going forward. Our company's cultural flaws have been exposed through software. It's making us evolve, but in a positive direction. Pros Your sales representative and the service staff are committed to answering your inquiries and resolving any problems that may arise. I've worked in similar roles with other services before, and they're just not the same. Cons Since our previous leader left the organization, communication with our new leader has been difficult. No one else was as helpful in guiding me through the steps as he was. Considered myself safe because I had previously used . I was completely unfamiliar with the Betti component. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Numerous configurations are accessible within the system. They deliver exactly what they say they will. It's both good and horrible in exactly the ways the salesperson described. Strong team of implementers, too. Review Source Response from Paycom August 21, 2023 We are happy to hear that Paycom's software has been instrumental in your organization's growth. Our team is committed to providing solutions that meet your specific needs and we appreciate your trust in us. Ricky A. Sr. Manager, Project Management Services Information Services Used the software for: 2+ years ### "Human resource management simplified" September 12, 2018 5.0 is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide Pros Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, allows me to add notes throughout the year so end-of-year performance reviews become a snap. We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy. Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way. Cons We've recently tapped into 's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training. Paycom's UI design and navigation feels outdated compared to similar software. Review Source Response from Paycom September 18, 2018 Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback. PC Poncietta C. Business Specialist Banking Used the software for: 2+ years ### "Clocking in?" April 29, 2022 5.0 Overall, my experience with has been a good one. I can access it on my mobile device and, to me, that is so important because there are instances where you need to access your payroll information and being able to pull it up on your phone is a definite plus. I don't remember what we used before Paycom but I can definitely say that I like it better because there is must more information that is readily available Pros There are many wonderful features to this program. It is easy to see your upcoming paycheck or review past paychecks as well as other tax documents. It is also a very valuable feature being able to view benefits, available time off, time used, etc. I would say that I especially like the Community feature where employees can leave comments or kudos to their co-workers. Cons I think that the navigation could be a little easier. After using this program for some years now, I still have to search to find my paycheck. I don't know if it's just me but I think if I had to change anything, I would change the location of the current paycheck. Review Source Response from Paycom May 6, 2022 Thank you for the 5-star review, Poncietta! We are glad you are enjoying our single-solution software and the visibility it provides. If you have any additional feedback, please do not hesitate to contact us at feedback@paycomonline.com. Thanks again! TT Taneisha T. Former Production Supervisor Plastics Used the software for: 2+ years ### "Paycom protects your payroll for sure! " March 22, 2024 5.0 All companies should use . It's reliable and easy to use. It immediately alerts you if you have any discrepancy. I genuinely like Paycom. Pros Being in control of my finances. Allowing me to have documentation if ever needed. Helpful tutorials. And alerts through your preferred notifications. Email, text, phone Cons Honestly I never experienced any issues. This app is hassle free. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) My Company made the switch. And I'm glad they did. Review Source Response from Paycom March 26, 2024 Taneisha, it's great to hear Paycom has positively impacted you and your organization's payroll process! Thank you for the 5-star review, and for entrusting us with your HR needs. CA Chaitanya A. GTA Education Management Used the software for: 6-12 months ### "Best Payroll software than ADP" June 10, 2024 5.0 Pros Very user friendly UI, with a great mobile version Cons There's nothing I hated with my experience. Software works like a charm Review Source Response from Paycom June 17, 2024 We're thrilled to read your review, Chaitanya! It's especially great to hear you enjoy Paycom's efficient, user friendly software. Thank you for the 5-star review! VR Verified Reviewer Director of HR Automotive Used the software for: 1-2 years ### "Sales Overpromised, Quality Sub-Par, Customer Service a Joke" September 13, 2021 3.0 deplorable Pros The Mobile App is better than Paylocity and similar vendors. Reporting is OK. Cons Sales "sold" us services which system was incapable of. Nickle and dime you for additional services, no matter how small. Customer service wont respond to you for weeks or months. They even blew off 2 conference calls that they scheduled with us related to their customer service! We have had 4-5 rep changes in 12 months. All of which are horrible. And they take no responsibly for their errors or lack of communication and give you NOTHING in return for your troubles. They screwed up our taxes without authorization, which ended up being a $100,000 tax increase in a single day. 6 weeks later it's still unresolved. They hiked up our rates by 4% after just 12 months. THEY HAVE THE WORST CUSTOMER SERVICE EVER. DO NOT DO BUSINESS WITH THEM. Alternatives considered [Netchex](https://www.capterra.com/p/162115/Netchex/) Reason for choosing Paycom Ultipro was too expensive. Review Source Response from Paycom September 24, 2021 We're sorry to hear about your experience and what you described does not match our standards. With that in mind, we would like to learn more about your feedback. Please contact us at feedback@paycomonline.com and a member of our team will reach out to you. SD Steve D. Staff Accountant Real Estate Used the software for: 2+ years ### "Handy Dandy Payroll App" March 28, 2024 5.0 I find to be a generally excellent and efficient app that makes payroll and its associated functions easily accessed, updated, and implemented, with a minimum of fuss. It's highly functional and works well, with a minimum of glitches or other issues. I don't have complaints so much as 'I'd like to see's; given how rare it is for me to not have a complaint about something, that's high praise. I've used other payroll apps in the past, and thoroughly recommend Paycom for any size business. Pros I really like the ease of use I get in the app, as that is how I most often access . The layout is clear, options are logical, and it's easily understood at each level what I'm looking at and what I'm doing. The app is high-powered with functionality, unlike many apps that are just light versions of their websites. I actually prefer the app. The features are robust, allowing for much more than just requesting time off. Access to tax documents, time cards, adjusting payroll, and yes, time off requests, are all easy to navigate to and access. Having online learning resources and additional company info built in and accessible from the app is also a highlight. Cons One of my earlier complaints about - the awkwardness of entering PTO requests- was actually fixed in one of their recent updates. Although navigating to the various functions is easy enough, a 'Favorites' option would be most appreciated. Not every user needs to use every function equally, after all. While access to the options is easy enough, the layout and visuals of the app itself are somewhat basic, and could do with a fresh coat of paint, as it were. Some minor quibbles, like certain characters not allowable in PTO requests, are just that, minor. Review Source Response from Paycom April 2, 2024 Steve, we're thrilled to read your review! It's really great to hear you are utilizing the many different features within the app! Thank you for the positive review and we appreciate your partnership! VR Verified Reviewer Director of Accounting Education Management Used the software for: 2+ years ### "One of the best solutions for HR" January 30, 2020 5.0 Using as an Administrator is a breeze. Easy to set up, great for reporting, payroll processing, and customer support (I have a designated representative). No more case numbers or long waiting calls. For employees, or standard users, the system is easy to navigate. The Paycom App is fantastic. Pros As Administrator of the system, is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use. The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there. Customer support is great. Each account/company has a designated representative assigned. Cons Price. The products are wonderful, but it comes with a price. Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but meets all the criteria I need. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/)[Millennium](https://www.capterra.com/p/33751/Millennium/) Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost, Outdated version, representative never approached us even when the software we were using was outdated. Very disappointed with ADP. Review Source Response from Paycom January 31, 2020 Thank you for the fantastic review! We appreciate you sharing your experience with Paycom! We're thrilled that you are enjoying our products and that you find them easy to navigate! If there are any updates that would improve your experience in the future, please let your dedicated support specialist know! CD Cristil D. Community Manager Real Estate Used the software for: 2+ years ### "Miss Paycom " April 14, 2023 5.0 I took it for granted. We use workday now and I’m so mad now. It’s frustrating. I just wish they would improve their education portion. Pros I love how easy it us to navigate . Clear instructions, easy to understand and use. I love the tabs and dashboard Cons Boring courses that had cheesy and or stale content. Most of it was entry level content that applies, but it always felt like review. I didn’t feel like I learned anything new or interesting Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Switched companies Review Source VR Verified Reviewer HR Generalist Human Resources Used the software for: 2+ years ### "Poor Customer Service and Value for Product" February 16, 2023 1.0 Overall our experience has been negative. Especially for manufacturing - I would not recommend. In switching to a different software that has proven to do everything that does - we are not only finding it easier and more efficient - but the price tag is around $20,000 less a year. Not including all of the extra feels. Pros There is very little that we as a company have liked about this product. If I had to choose - I would say that expense management hasn't been bad. Cons This software is very clunky and expensive. There are multiple steps for each action and fees for everything. The customer service is terrible - if you have an issue you get screen shots of information not related to your question. Many times I question if they even read the complete email. There is also no accountability or ownership in their end for errors. They still put any fees to correct back on the customer. Review Source Response from Paycom February 20, 2023 Hello! The experience you describe does not align with our standards, and we'd like to learn more about your experience. Please email us at feedback@paycomonline.com, and a member of our team will be in touch. VR Verified Reviewer Instructional designer E-Learning Used the software for: 2+ years ### "Solid HR platform " December 8, 2021 5.0 Pros The learning aspect of is a big bonus for our company. Also our company employees love the depth of the HR areas. Tax documents, time sheets, leave balances, etc. It’s all so accessible for our employees. Cons We would love to see a better system for managing and enrolling live event learning/training classes. Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[Performance Pro](https://www.capterra.com/p/24829/Performance-Pro/)[Relias](https://www.capterra.com/p/179573/Relias/) Review Source Response from Paycom December 9, 2021 We're delighted to hear that you enjoyed using our software. Thank you for the 5-star review! KT Kelly T. Director, HR Support Services Human Resources Used the software for: 6-12 months ### "Paycom is an EASY and INTUITIVE platform!" February 23, 2024 5.0 My overall experience has been fantastic! Our implementation team is one of the best I have experienced in my career. The team communicates and works closely with one another. It has been a wonderful transition! Pros The platform is easy to view and immediately start using. The Welcome menu is easy to view, and alerts and notifications are clearly marked to grab the practitioners attention. I love that employees have to approve their paychecks! This saves HR/Payroll in any potential payroll corrections. Cons It wold be nice to have a customizable home page to include more company specifics, data, hyperlinks, etc. Review Source Response from Paycom February 27, 2024 We're proud to hear about your experience with our team and product, Kelly! It's great to know you and your organization find Paycom user-friendly and intuitive. Thank you for allowing us to serve your organization and for your positive review! Daniel H. Cook Restaurants Used the software for: 6-12 months ### "Paycom review" June 12, 2022 4.0 The company I work for which was KFC only use the product I think for about 8 months and then they switched to another payroll service which really wasn't no better than . Pros That I was able to go to the app and check my hours that I had worked during the week. Didn't have to worry about remembering anything because we keep up with it for me. Cons What I least like about is that whenever I and fellow co-workers would set up our account. Every time I had to redo my password which was very irritating because my boss will have to call paycom HR to be able to get the account unlocked Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) I didn't make the switch I work for made the switch and I had to use it to make sure that I was going to be getting paid. Review Source Response from Paycom June 16, 2022 Thank you for sharing, Daniel! Paycom prioritizes our users' experience, and we're glad that our solution made keeping track of your hours easy. If you have ideas for enhancements, please connect with our team at feedback@paycomonline.com. CM CHRISTOPHER M. HUMAN RESOURCES MANAGER Non-Profit Organization Management Used the software for: Less than 6 months ### "Glad I switched" June 10, 2024 5.0 I enjoy it, and glad I made the switch now. Pros I love the ease of use offers vs other platforms. Cons I wish they offered more hands on trainings Review Source Response from Paycom June 13, 2024 Thank you for sharing your Paycom experience, Christopher! We're happy to hear you find our product easy to use! We appreciate your partnership! LA LISE A. Controller HR Printing Used the software for: 2+ years ### "I would highly recommend" April 19, 2024 5.0 I have used Paychex for smaller companies and really like it. ADP would be the primary competition for and their customer service is horrible. I would never recommend ADP. Pros The customer service is very friendly and the company is very organized and customer focused. Cons I have had many customer service rep. changes in the the past 7 years. I would love to have a more stable customer service rep. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP was making a lot of mistakes and they were not helpful what so ever. Review Source Response from Paycom April 22, 2024 Lise, thank you for sharing your experience. It's a pleasure to provide your organization with the support you need to be successful. Thank you for the 5-star review! SV Sara V. Associate Veterinarian Veterinary Used the software for: 6-12 months ### "User-Friendly Payroll Software for Employees" May 10, 2024 5.0 As an employee, overall this is a simple user-friendly program for managing compensation and I've been happy with it in the 6 months we've had it in use. Pros Very easy to use as an employee. Easy to access current pay stubs, total pay, withholdings and contributions for the year. The "Approve my Check" function is very nice to make sure there are no errors before paychecks are processed. Cons I have not had any significant issues with the software. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) The switch was made by the corporation, I'm not privy to the reason why. Review Source Response from Paycom May 13, 2024 We're happy to hear how Paycom has made accessing your information so convenient, Sara! Our mission is to simplify the employee experience, so we're glad to hear this has been your experience. We appreciate your review! BM Brian M. IT Information Technology and Services Used the software for: 2+ years ### "Paycom, good but could improve one big thing. " September 15, 2022 4.0 Its a great software, If I were to own my own company and were looking at Payroll solutions, would be among the top 3 I consider. Paycor is even worse, so It should be good to know that yours is better than your competition. It does what it is supposed to do ,so, aside from some much needed functionality/interface improvement Its a great experience. Pros The ease of access and filling out onboarding documents upon first hire. It seems secure as well. An effective way to submit various schedule requests, that is, once the average user finally figures it out. The Mobile app is pretty easy to access and can be very useful. The quick response from the Admins. Cons Web Time Sheet (Read Only), this is Blocky and slow when submitting a punch change request. Greater efforts could be made with a user friendly experience in mind. When I first used it, It was confusing and choppy. The visual appeal is lacking with the format. Besides that, its great. Review Source Response from Paycom September 21, 2022 It's great knowing our product has improved onboarding and scheduling processes for your organization. We appreciate feedback from our users and will be sharing this with our development teams. If you'd like to discuss your feedback in further detail, contact us at feedback@paycomonline.com, and our team will reach out shortly. NW Natasha W. Manager Professional Training & Coaching Used the software for: 1-2 years ### "All in One Payroll Tool, but Not Very User-Friendly" December 24, 2025 4.0 Overall, gets the job done, but the experience isn’t always smooth. It feels better suited for larger organizations with dedicated HR staff than for small teams or business owners who want something simple and flexible. While it’s functional, it can feel time-consuming and frustrating for everyday use. Pros handles payroll and HR tasks in one system, which is helpful for businesses that need everything centralized. Once it’s set up, payroll processing is reliable, and having employee information, time tracking, and tax documents in one place can be convenient. Cons can be difficult to navigate and isn’t very intuitive. Simple tasks often take more steps than expected, and the system can feel rigid. For small businesses or solo entrepreneurs working with contractors, it may feel like more software than necessary. Customer support can also be inconsistent depending on the representative. Review Source Response from Paycom January 15, 2026 Thank you for your advocacy online, Natasha. We appreciate your acknowledgement of our software's ability to centralize payroll and HR tasks and the reliability of automated payroll processing. We encourage you to use tools like IWantâ„¢, our command-driven AI engine, which simplifies navigation in the app and gives you instant, accurate employee data. We encourage you to share any additional information with your dedicated specialist or at feedback@paycomonline.com.  MD Mychal D. HR Director Religious Institutions Used the software for: 1-2 years ### "Struggling to get support" January 21, 2022 2.0 Pros seems to have a large amount of offerings that could support many different areas of HR. If you know systems at all, it can be pretty straightforward to navigate. As a user, it's easy to log into the app and to request time off. Cons We are really struggling to get any support or our questions answered. In 6 months, we have had three different account specialists and have had no transitions between them. The only way we know we have a new one is by looking at our Help section of the system. We have had ongoing requests for almost two months with little updates. We have tried to escalate to team leads and have not received much communication. My latest question was responded with "If you are needing immediate assistance with these items, I would recommend that you go ahead and call in to the main line at 800.580.4505 and any member of the team will be able to assist you." after I asked for an update when I hadn't heard back from our account specialist in 12 days. We've even tried to call into the main line only to be hung up on, disconnected, or told they would look into it with no response back. We don't feel this is typical based on other reviews and talking to other organizations. We just want to know why we can't get the same level of support or even a response. Review Source Response from Paycom January 31, 2022 Hi, Mychal. We understand you're actively working with your client team and have scheduled meetings to ensure these concerns are resolved. If we can be of additional help, please connect with us at feedback@paycomonline.com. Spencer B. General manager Wireless Used the software for: 1-2 years ### "Paycom is my go to !!" September 2, 2022 5.0 It's been awesome I definitely recommend this software to all big employers easy to do and easy to teach employees how to use Pros It's very user friendly and keeps all the employees information in one place in one app every convention Cons Sometimes it laggs when your clocking out on the time management section and when your off the job who wants to sit around and have to wait if your in a hurry to get home Review Source Response from Paycom September 12, 2022 We're glad you're enjoying Paycom, and that it's been a user-friendly and convenient addition to your workday. Thanks for your feedback! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.