# Page 2 | Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Paycom the right Human Resources solution for you? Explore 1248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1248) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 5th, 2026 # Page 2 - Reviews of Paycom ## Showing most helpful reviews Showing 26-50 of 1248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tammy S. Payroll Associate in the Accounting dept Non-Profit Organization Management Used the software for: 2+ years ### "Loving Paycom" April 23, 2026 5.0 I use Paycom daily for payroll, wage garnishments, ask here inquiries, and many more tasks. I have always had a great experience with learning new things and ways to be able to save more time in completing those tasks. Customer service has been a pleasure with understanding the assistance I am looking for and a speedy response. I would definitely recommend Paycom to any business. Pros I enjoy the ease of being able to navigate through the different features of Paycom. I work with many different aspects. When I find I am unsure of how to complete a task, I can easily navigate to the help center to be able to implement the information given to assist me further. Otherwise, the support team at Paycom has always been an excellent resource through their email and phone support when needed. I also love the aspect that our employees are able to take charge of their own information through the ESS, at the same time that when they come across an issue, we are able to assist them with ease. Cons The least of Paycom that I have challenges with is the company maintenance and where to find a feature I am unsure of due to not being a part of the set up with my company. However, the more I have used Paycom and my company's customization of it, the more and easier tasks have become. Review Source Response from Paycom April 28, 2026 We are proud to offer the most automated HR and payroll solution on the market, and are glad that you have always had a great experience with Paycom. Thank you for your review, Tammy! KM Kendra M. AVP of HR Banking Used the software for: 1-2 years ### "Strong Platform with Implementation Challenges" April 24, 2026 3.0 Pros Paycom is very user-friendly and visually appealing, making it easy to navigate. The platform offers a wide range of features with a strong emphasis on automation, which helps save significant HR time. Additionally, their AI functionality provides quick answers, enhancing efficiency and user support. Cons Since transitioning to Paycom just over a year ago, we have experienced several challenges, many of which appear to have stemmed from the initial implementation process. Our lead implementation representative left during implementation, which contributed to gaps and issues that we later had to identify and resolve with Paycom’s assistance. While most of these have since been corrected, the process required significant internal time and effort. Additionally, there was a feature or capability discussed during the transition that ultimately was not feasible, and Paycom did not honor the original expectation, which was a point of frustration. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Previous provider was no longer in business. Review Source Response from Paycom April 28, 2026 Kendra, thank you for taking the time to leave a review. We’re glad Paycom’s intuitive design, full-solution automation and AI tools like IWant™ are helping your team save meaningful time. We’d like the chance to learn more about your experience and encourage you to reach out to your dedicated specialist or feedback@paycomonline.com with additional details. MR Melissa R. Senior Accounintg Manager Non-Profit Organization Management Used the software for: 2+ years ### "Generally Pleased" April 6, 2026 4.0 Overall, I think it is competitive platform and we're generally pleased with the functionality of it. Pros I don't think we've ever had any technical issues with it, and it works well. Our account manager is responsive. Some of the updates have been convenient, such as the ACH return tracker. Cons The design changes that have been made in the past few years have all been horrible. I suppose they are to make it more mobile friendly, but it causes so much more scrolling on the desktop versions. I find it hard to believe that HR and payroll personnel are using their phones to work instead of their computers. The fees are outrageous for past quarter corrections. The enrollments reports are lacking, and it would be nice to be able to pull data from multiple payrolls into a pivot table with a single report. I wish the interface was designed a bit better - some of the more used pages are hard to find in not intuitive places. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom It met all of our HR needs and had better reporting. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) We used Microsoft Great Plains before, but it's not available as an option. We needed a more robust HR system, and Great Plains was being phased out. Review Source Response from Paycom April 14, 2026 Thank you for sharing your feedback, Melissa! We’re glad to hear that our software has been reliable for your team and that your dedicated specialist is responsive and helpful when questions arise. We also appreciate you calling out the product innovations that have added value, and we encourage you to share additional thoughts with your dedicated specialist or by emailing us at feedback@paycomonline.com. Client feedback like yours is important, and we’re grateful you took the time to share. LC Lisa C. Onboarding Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Onboarding Manager" April 30, 2026 3.0 Reported issues are responded to and noted as fixed, only for us to find they have not been corrected (i.e., a recent Paycom update caused the New Hire Audit Report to now pull Administrator IPs over identified as Employee IPs). There is no other way for us to access this information, so we were left to download the data and find a workaround. Pros One system that houses all applicant and employee data. I was excited of the prospect of managing candidates and employees from application throughout their employment lifecycle in one system that includes Payroll and Benefits. Cons The inability of Paycom to talk to itself in a way that will carry an application (or multiple applications) into the offer and then the employee file, or to access the data that you know is housed in the system. Even when using the Advanced Report Writers I have found multiple times that I can't get to the information needed in a report even though it can be found on a display (i.e. the docid assigned to uploaded onboarding documents for the selfie with I9 is only available in the Supervisor signature, and in most cases our Supervisor's do not acknowledge those until the first day of class and we need to review them earlier on the onboarding team, and I haven't been able to find one other place where this information can be seen even though by logic you would know one has been assigned.) While it appears that Paycom makes an attempt to keep things simple, there needs to be more of an Admin/ Developer access that can be granted that would essentially allow access to all data even backend such as the aforementioned IPs and docids if needed. Switched from [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) We merged with another company, and it was their choice. Review Source PC Pam C. VP of Human Resources Logistics and Supply Chain Used the software for: 2+ years ### "Paycom Review" March 13, 2026 5.0 My overall experience for the past 15 years has been excellent. Great customer service and now with AI, even better! Pros I like most everything about Paycom, including how it functions, the ESS, and all the government/compliance offerings, learning, background screenings, tax credits, the ease of payroll, benefits administration, expense management, E-Verify, COBRA, ACA, various reports, etc. Cons There is anything that I don't like in Paycom, as it works well with our company and we get everything we need in one place. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom The main reason was because Paycom had its own timeclocks and they were not outsourced. Switched from [ezLaborManager](https://www.capterra.com/p/212443/EzLaborManager/) This portal was a better match for us for what we needed, and then slowly added more modules as time went on Review Source Response from Paycom March 17, 2026 Thank you for sharing your experience and for being a longtime Paycom client! We’re glad our single software continues to support your payroll, compliance and workforce needs while keeping everything in one database. It’s exciting to hear how our continued innovation, including features like IWant™, our command-driven AI engine, is adding even more value to your experience. TB Tracey B. Payroll Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Best HRIS software." April 2, 2026 5.0 From implementation to utilizing 24/7 the overall Paycom experience has been favorable and I would highly recommend this software. Pros The Paycom HRIS software is above and beyond any others. The all-in-one platform has increased efficiency within the HR and Payroll departments and overall operational efficiency. It has been an asset to our core functions within those departments. Additionally, Paycom's customer service exceeds expectations. Cons The time consuming in-depth and methodical implementation was a comprehensive process but very much needed for a smooth transition. The con of implementation resulted in a pro due to efficiency and automation, compliance and data security, enhanced onboarding, and employee engagement. Alternatives considered [Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Reason for choosing Paycom Overall features, functionality, and customer reviews. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Unsatisfied with Paycor functionality and reports. Review Source Response from Paycom April 6, 2026 Thank you for the wonderful review and recommendation, Tracey! We’re glad to hear our HRIS software has driven greater efficiency across your HR and payroll operations and that your dedicated support specialist has exceeded your expectations. It’s great to know the implementation laid a strong foundation for long‑term automation, compliance and employee engagement. AH Amber H. HR Manager Machinery Used the software for: 1-2 years ### "Paycom is a game changer" April 28, 2026 5.0 Paycom has been a very appreciated platform within my company. Employees have had raving reviews and it has given me the ability to focus on higher level items without having to worry about data entry. It gives employees ownership of their wishes and make changes live when they want. Pros Excellent Customer Service, Seamless Automation, Time Saving Efficiency, Real-time changes, Robust reporting and transparent analytics Cons Our company is very complex and it would be nice to have the ability to request customizations as it regards to company applications Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Paycom provided excellent Customer Service and the Employee experience was more user friendly on Paycom's platform Review Source Response from Paycom April 30, 2026 Our single‑database software empowers employees to manage their own data, enabling seamless automation, real‑time updates and accurate data across the entire employee life cycle. We’re glad Paycom’s full‑solution automation helps your team reduce manual work and focus on higher‑level priorities. Thank you for your 5‑star review, Amber! KS Karen S. Payroll Analyst Hospital & Health Care Used the software for: 2+ years ### "Paycom-A Leader in Innovation" March 2, 2026 5.0 It has rough at first, but it has gotten better with learning the software and teaching others how to use it. It is a great product. Pros I like that employees can clock in and out with ease on their phones, make corrections to their time, manage tax changes, direct deposit changes, and personal information changes. Also, I like that we can go through webinar trainings of the new product features every month. Cons I felt that the initial implementation was done so quick that we had a lot of trial and error before understanding some of the components of the software. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) We made the switch because the UKG software was sunsetting and we needed to get a new HRMS software. Review Source Response from Paycom March 5, 2026 Thank you for your 5-star review, Karen! We’re glad to hear Paycom’s innovative features, mobile app and Employee Self-Service® tools have made a positive impact for your team. It’s also great to know that our client webinars and training resources continue to support learning and long‑term success with our software. SB Stacy B. HR Director E-Learning Used the software for: 2+ years ### "Two thumbs up for ease of use!" April 13, 2026 5.0 We switched from ADP and have never looked back. It was clear from other company demos that Paycom was the right fit for us. Our employees have been very happy with it as has our Finance Dept. We would love to see some surveys asking us about the features we would like to see Paycom add. Pros Ease of use Data management Best product we reviewed, seamless with expenses Expense management easy to use for employees and Finance Dept Love that employees can now upload a medical excuse when requesting leave Cons Some thinks are cumbersome like Document and Checklists and PAFs. Would like to see an easier way to delete old information. Sales team sells products they don't understand. ACA process is incredibly cumbersome! Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Seamless time and expense management. None of the other products had this. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP couldn't handle our expense management, we would have had to import from another product. Review Source Response from Paycom April 16, 2026 We’re excited to hear Paycom has been such a great fit and that both your employees and finance team are loving the ease of use, automations and expense management. Thank you for your 5-star review, Stacy! AC Ashley C. HR Operations Manager Banking Used the software for: 2+ years ### "Excellent All-in-One HR & Payroll Solution" April 8, 2026 5.0 My overall experience with Paycom has been very positive. It has helped improve efficiency within our HR and payroll processes and reduced manual work. The platform is reliable, organized, and continues to evolve with useful updates. It has made a noticeable difference in how we manage employee information and payroll, and it has helped create a smoother experience for both HR staff and employees Pros Paycom has been an excellent all-in-one HR and payroll solution for our organization. The system is very user-friendly and makes managing payroll, benefits, and employee data extremely efficient. I especially appreciate how employees can access their own information, submit requests, and make updates through the self-service feature, which saves our HR team a significant amount of time. The reporting tools are also very helpful and allow us to quickly generate accurate data when needed. Overall, Paycom streamlines processes that used to take much longer. Cons While Paycom is a great system overall, there can be a slight learning curve when first getting started, especially with some of the more advanced features and reporting tools. However, once you become familiar with the platform, it becomes much easier to navigate and use effectively. Review Source Response from Paycom April 14, 2026 Thank you for your 5-star review, Ashley! We’re glad Paycom has helped automate manual work, streamline HR and payroll processes and empower employees with tools like Employee Self‑Service, creating a smooth experience for your workforce. Continuing to innovate while supporting your team’s efficiency is exactly what we strive to deliver. Andrew F. VP, People Banking Used the software for: Less than 6 months ### "Platform Does Not Perform As Represented" March 6, 2026 1.0 Their staff are polite and helpful, but even they struggle with the system. Their implementation staff will start to show us something, click in one place, and then say "that's not where it is" and move someplace else. When we expressed our concerns and asked that they be escalated, we got the same 2-3 people on the phone for over a month. There has been no traction and no willingness to acknowledge their product does not perform as the described in the sales porcess. Pros Initially, we were happy with the payroll execution and employee scheduling. Even that has become problematic now though. Cons The product was misrepresented to us during the sales process and four key areas that were table stakes for us have been nothing of what was advertised. We cannot process payroll as they told we would, we cannot get a functioning GL, their ATS cannot facilitate communication and cannot perform any scheduling functions, and Paycom seems to think employee onboarding begins at their start date, so we cannot facilitate any tasks or communication prior to that date. I want to emphasize, these were all areas we asked specific questions about in contracting process, and were told the product could do, in no uncertain terms. We even have in writing that they misrepresented at least one of the above. Review Source Response from Paycom March 13, 2026 Andrew, we’ve reviewed your feedback and have been in direct contact with your organization regarding your concerns. Our teams remain engaged and available to continue supporting your account and addressing outstanding items. At this time, our position has been communicated directly, and the implementation team will continue to work with you as appropriate. VT Valerie T. Specialist Automotive Used the software for: 2+ years ### "Happy with Paycom!" April 27, 2026 5.0 I have used Paycom since early 2022 and prefer it over other HRIS systems. The reports section makes it so easy to select items that I am pulling for reports! Pros Very easy to use, love the easy select reports I can Call to get help, or use the help tools Have used with several companies now and feel confident in Paycom ability to deliver a good product Cons I hear that the breakdown of our billing is not the easiest, but this is not my area of knowledge at this time. Alternatives considered [Succession Planning](https://www.capterra.com/p/168416/Talent-Management-Suite/) Reason for choosing Paycom The ease of use, setting up through actual use of the product Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Multiple reasons, I was not here when they made the change Review Source Response from Paycom April 28, 2026 Valerie, thank you for your 5-star review of Paycom! It's wonderful to know you find Paycom easy to use and that you have had a great experience across multiple organizations. We're excited to share that Career and Succession Planning is a newly available module within the Paycom system. We encourage you to reach out to your dedicated specialist for more information, or check out our website: paycom.com/software/career-succession-planning. SC Sophie C. HR Manager Gambling & Casinos Used the software for: 2+ years ### "My take on paycom" February 26, 2026 4.0 After our account was accurately set up, paycom was a little easier to use. Needs a better set up process and training. Pros Ease of use, onboarding, recruitment, reporting, ask here, payroll process Cons When we first started, customer service and the communication and set up process was a bad start. too many representatives changing so often. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Cost, we have sister properties and got a discount to add all. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Cost, we have sister properties and got a discount to add all. Review Source Response from Paycom March 2, 2026 Thank you for sharing your experience, Sophie! We’re glad to hear we’ve been able to support your team with onboarding, recruiting, reporting, payroll and day‑to‑day needs as you’ve implemented into the platform. We appreciate your partnership and your recommendation as you continue working with Paycom. TC Tiffany C. Employee Engagement Specialist Construction Used the software for: 1-2 years ### "Reliable System with Helpful Features" April 9, 2026 4.0 My overall experience with Paycom has been positive, but it’s a system that is constantly changing. Some updates are helpful, while others can make everyday tasks a bit more frustrating. For example, the recent addition of multiple default groups in the employee group dropdown has made it harder to quickly find the groups I actually use. One area I wish was stronger is communication with applicants before onboarding. It would be helpful to send prescreening documents for signature after the application stage but before extending an official offer, especially when verifying qualifications. I do like the MyCom feature, as it’s a great way to share company updates. However, I wish there was more flexibility, specifically the ability to include multiple pages or longer newsletters, since ours can be quite detailed. Overall, Paycom is a reliable and useful system, but there are definitely areas where added flexibility and user-focused improvements would enhance the experience. Pros The system is reliable overall, with very few bugs or issues that impact daily use. Customer support is also very exceptional they are usually quick to answer phone calls and helpful in resolving issues in real time. Cons One downside is the document experience. Files often have to be downloaded instead of being viewed directly in the browser, which slows things down. Also, when reviewing documents (like PAFs and other documents), you can’t easily go back to where you left off, you have to restart from the employee profile and find your place again, which can be frustrating and time-consuming. Review Source Response from Paycom April 14, 2026 We’re glad to hear Paycom continues to be a reliable software and that your dedicated specialist has been responsive and helpful when you need real‑time assistance. Listening to client insights and innovating the software to better support day‑to‑day workflows is important to us, and we encourage you to share additional insights with your dedicated specialist or by emailing feedback@paycomonline.com. Thank you for your advocacy, Tiffany! CB Cindy B. Sr Manager, HRIS Education Management Used the software for: 2+ years ### "Paycom Review" April 22, 2026 4.0 Overall we use Paycom on the daily basis, it seems to cover the majority of what we need for our HCM needs. Pros The all in one solution makes things easier as I only have to enter an employee one time. It keeps me from being redundant in my work. Cons Customer service is hit or miss. While their customer service is great if you get a tenured rep, if you get someone who is not tenured it is a mess trying to get them to understand what you are trying to explain and the issue at hand. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Our COO at the time wanted Paycom and they made the decision to switch. Also, we were two companies that merged and one company was using it already. Review Source Response from Paycom April 24, 2026 We’re glad Paycom’s single database platform helps reduce redundant work and supports your daily HCM needs. We'd like to learn more about your experience, and encourage you to share additional details with us at feedback@paycomonline.com. Thank you for taking the time to leave a review, Cindy. NG Nadia G. Human Resources Generalist Information Technology and Services Used the software for: 2+ years ### "Average with Room to Grow." April 30, 2026 3.0 Overall, my experience with Paycom has been average. The software itself has potential. There are hiccups and some things are updated on a delay. If communication can improve (see cons for details) I think a lot more development can occur. Pros I appreciate the use of dashboards. Dashboards make it easy to see all pending items, especially within a team of multiple associates. This allows any of use to check status at any time. Cons There are often times reports or sections within the system stop working. I have had multiple instances where a report I've been using for 1 year+ stops producing the content it used. Recently, after trial and error of multiple fields with our designated Paycom rep, we came to a conclusion that the developers changed something on the backend, impacting the given report. The other element that is a significant con, is the business structure and how they manage communications. Their process for communications starts at the top. They reach out the \[sensitive content hidden\] etc. when there are changes like a new sales rep being assigned to your account. However, unless your company is a small business, this is very inefficient. This results in the boots on the ground HR staff not being updated because executive management received an email communication that did not see. I understand wanting to include them from a sales perspective, but including all parties would be the better approach. That way the HR staff can discuss with their executive leadership and these communications do not get missed. Review Source CA Crystal A. Vice President Automotive Used the software for: 2+ years ### "Strong Long-Term Performance" February 26, 2026 5.0 Overall, our experience has been very positive. We transitioned to Paycom over three years ago, and the results have consistently met or exceeded expectations. The implementation period was manageable, adoption across the organization was smooth, and the system has continued to perform reliably over time. Since the transition, we have benefited from improved integration, streamlined processes, and a more intuitive user experience for both employees and management. The platform has supported our operational needs without disruption and has scaled effectively with the business. Three years in, we remain satisfied with the decision and the long-term value the system has delivered. Pros The platform operates as a fully integrated system, which has been a significant improvement compared to our prior experience with ADP. Under ADP, each product functioned within a different interface and did not integrate seamlessly. In addition, ADP required multiple logins across modules, which created unnecessary friction and inefficiency. Paycom’s unified architecture eliminates those issues. The system is cohesive, navigation is intuitive, and employees have had no difficulty using the portal. The timekeeping tools are particularly strong — robust, user-friendly, and easy for both staff and management to operate. From a configuration standpoint, the flexibility is substantial. The system allows for extensive customization to align with specific business needs. We have not encountered a structural limitation that prevented us from implementing a required workflow. Support has also been a meaningful improvement over ADP. The Paycom team is generally knowledgeable about the software and able to provide informed guidance. Overall responsiveness and product familiarity have been strong. Overall, the transition has resulted in improved usability, better integration, and stronger operational efficiency. Cons I do not have any material concerns or drawbacks to report. Overall, the transition has improved usability, integration, and operational efficiency. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Frustrated with ADPs service and support Review Source Response from Paycom March 9, 2026 Crystal, thank you for taking the time to share your 5-star experience with Paycom! MR Michael R. VP of HR Real Estate Used the software for: 6-12 months ### "Paycom Pros and Cons" April 2, 2026 4.0 I enjoy using Paycom. I have used several other HR platforms and Paycom is very competitive. Their service model needs some work and some of their modules need updating, but I would consider them highly competitive in the HRIS space. Pros East of having a connected data base with several connected modules so limited integrations are needed. Cons Some of the modules are outdated (leave administration); Lacks certain modules---employee relations; recognition. Service module is very poor. No true client facing ticketing platform to monitor open tickets. It's basically call your Paycom rep and hope that things get resolved. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Inherited from prior organization so our decision was somewhat limited. Review Source Response from Paycom April 6, 2026 Michael, we appreciate you taking the time to leave a review. We're glad to know Paycom's comprehensive software helps reduce integrations and keep your data centralized. We'd like to learn more about your feedback, and encourage you to share more details with your dedicated specialist or by reaching out to feedback@paycomonline.com. DB Dawn B. Office Manager Retail Used the software for: 2+ years ### "Game Changer for HR" February 27, 2026 5.0 Pros Going on 16 years as a client with Paycom, I appreciate the support and the adaptability their platform provides to our companies. Being a management company, we support our customers on existing providers they have in place, which allows us to compare Paycom with their competitors. We are confident knowing from experience that Paycom is competitive in products and support while providing a user-friendly platform from our entry level employees, to top management. Cons I do wish there was better support for QuickBooks Enterprise integrations. We have been able to the General Ledger module to sync successfully. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing Paycom More extensive platforms integrated within (benefits tracking, pto tracking, etc) Review Source Response from Paycom March 5, 2026 Thank you for sharing your 5-star experience with Paycom! We’re honored to support your organization and appreciate your confidence in our adaptable, user‑friendly software and consistent support across all levels of your team. It’s great to hear Paycom continues to stand out as a competitive, single solution that meets the evolving needs of your business. AG Angela G. Chief Financial Officer Civic & Social Organization Used the software for: 6-12 months ### "Awesome Partner and Great Communication" April 2, 2026 5.0 So far my experience with Paycom has been great! Again, I feel like Paycom is a partner and not just a payroll processing provider. Pros Paycom has been a great partner for our company! First, it is very easy to use and if I do have questions, they are always available to help. So far communication and collaboration has been excellent! I have talked with them more in 6 months than I had with the previous provider in 5 years! Cons If there is any con, it would be price; however, it is still a great value for the service that we are getting. Alternatives considered [Sage Intacct](https://www.capterra.com/p/76/Intacct/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom Great salesperson that was patient and wonderfully explained the product. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Lack of communication and facing extreme cost increase. Review Source Response from Paycom April 6, 2026 Thank you for the great review! We’re glad to hear Paycom has been a true partner and that our ease of use, communication and collaboration stand out—especially compared to your previous provider. It’s great to know our functionality and dedicated support are delivering real value for your team. PK Patricia K. Senior HR Generalist Plastics Used the software for: 1-2 years ### "Paycom fixed all of our HRIS concerns" February 26, 2026 5.0 Very positive. The consistent relationship with our Customer service rep, the ease of navigating payroll and benefits enrollment, has truly made this my favorite HRIS solution. The value we have received for the amount of money we pay is unbeatable. Pros I enjoy having a designated Customer service rep who I can reach throughout my workday. The lack in customer service was a major issue with our prior HRIS. I truly enjoy the year end setup that makes it easy not to miss anything when it comes to compliance. The ease of pulling a report is amazing. Cons Some of the setups within documents and positions are not as user friendly and easy to understand as other setups. I have had to utilize Customer Service before to understand what all I need to do. I don't work much within the recruitment side and also don't find it quite as easy to utilize as other sections of the program. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Pricing was way more competitive with Paycom. User friendliness was impressive. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Customer Service was horrendous. The reporting feature delivered incorrect reports. Benefits open enrollment was not user friendly. Review Source Response from Paycom March 5, 2026 Thank you for your 5-star review, Patricia! We’re glad to hear Paycom resolved your HRIS challenges through strong, dedicated client service, intuitive payroll and benefits navigation and dependable compliance support. It’s great to know the value, reporting capabilities and consistent relationship with your dedicated specialist have made Paycom your preferred HRIS solution. MR Monica R. Regional Payroll Manager Entertainment Used the software for: 2+ years ### "Highly Recommend Paycom" April 29, 2026 5.0 I have used Paycom for over 5 years and have recommended switching to Paycom when I encounter a business using another platform. Paycom's sales, onboarding, and support divisions communicate effectively and help clients feel secure and learn how to get the most out of the Paycom system. Pros Paycom's system feels organic rather than cobbled together like other systems. Paycom listens to their clients and may make adjustments to their system if the recommendation has merit. I appreciate their dedicated team customer service model. I always get an answer. Cons Some team members are not as experienced as others in all aspects of Paycom. Regardless, it seems that the team always finds a subject matter expert to get answers/results for clients. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing Paycom Paycom's sales team and customer support are superior to other providers. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) The need for a modern, scalable system that provided robust reporting functionality. Review Source SD Sarah D. Corporate Payroll Accountant Management Consulting Used the software for: 2+ years ### "Paycom won me over" March 5, 2026 5.0 Overall, it's a great system to use and I would recommend it to anyone looking for a high-quality HRM program and service. I exclusively work on Payroll, and payroll is very easy to use in Paycom. It's consistent and I can trust that the system will work accurately 100% of the time. Any time I have thought something was "wrong", it was me misunderstanding how something worked. Pros Paycom has been a very consistent product since I've started using it. Generally, elements of the website do not change often, and when they do it's easy to adjust and move on. There are no massive changes or adjustments made to the product, and it's easy to use day over day. We have a customer service agent assigned to our team, \[sensitive content hidden\], and he's been wonderful. Any time I have ever emailed him for support, he consistently answers all of my questions and concerns. He doesn't talk past me and will communicate something to me in the way that makes the most sense to me. Reporting is really dynamic and I appreciate how powerful the Advanced Report Writer can be. Cons The site can be overwhelming to start with. A lot of options don't feel like they're in places that make the most sense. I struggled to understand the basic report center initially, and the advanced report writer can be a LOT to try and understand. Some of the options in the advanced report writer don't make sense until you generate a report with those selections to see what it pulled in. We've gone through two other customer service agents previously. They did their job ultimately but definitely did not give us any kind of confidence in the product. I did not trust Paycom much until \[sensitive content hidden\] was assigned to our account. 401k matches are not adjustable while creating payroll checks. This is a MASSIVE pain. There was a single update that took place that allowed us to edit the matches on paychecks, and then it was reverted or removed. PLEASE give that back. It is insanely frustrating that I can't see a 401k match calculation until I go to the check register preview portion of payroll. I should be able to adjust the item or AT LEAST view it to see how much is calculating. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Our company needed a more robust HRM system with better reporting options. Review Source Response from Paycom March 7, 2026 Sarah, thank you for taking the time to leave a review. We encourage you to share additional thoughts with your dedicated specialist, or you can always reach out to feedback@paycomonline.com. HS Haley S. HR Manager Food & Beverages Used the software for: Less than 6 months ### "So Glad We Made the Switch" March 19, 2026 5.0 We've been with Paycom for 3 months now and the ease of use and capabilities of the platform are top notch. Moving to Paycom has been smooth and saved me, an HR department of one, so much time and effort! Pros Everything is connected, no third party sites, just everything all in one. Truly this platform has all of the features, our implementation team was fantastic and responsive with every question we had. Having one profile for employees versus toggling between multiple has been so helpful for data management and employee tracking. Cons Scheduling needs a few tweaks - an easier way to delete a shift or mass remove a schedule would be helpful! Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom You can't beat the all-in-one platform. Our former provider was good, but there were too many third-party pulled in modules that made connecting the dots difficult. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycom offered more features that were seamlessly integrated - everything "talks" and this was better aligned for our business goals. Review Source Response from Paycom March 23, 2026 Thank you for your 5‑star review, Haley! We’re thrilled to hear Paycom’s single software, including tools like Employee Self‑Service®, has made such a positive impact, especially by saving you time and simplifying data management. It’s great to know your implementation went smoothly and that the platform continues to support your HR needs so effectively. JD Jennifer D. Controller Wholesale Used the software for: 6-12 months ### "Enjoying Learning Paycom" March 30, 2026 5.0 My experience has been good with Paycom. The staff at Paycom is very helpful and if they do not have the answer for you, they will find someone who does. Pros Something I really enjoy about Paycom is the training you get. If you sign up for one of the trainings and you miss it, you can still watch it later. The other kind of training besides the webinars is the step by step instructions how to process anything. Cons It is hard to find where some things are located on the site. You have to go here, then here, then here to find a lot of things. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Payroll was not being done correctly had it was in 3 different products. I wanted everything all in one product. Review Source Response from Paycom April 1, 2026 Thank you for sharing your experience, Jennifer! We’re glad to hear our team has been helpful and that you’re enjoying Paycom’s training resources, including on-demand webinars and step-by-step guidance from your dedicated specialist. It’s great to know that having everything in a single software has made a positive difference for you. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.