--- title: "Paycom Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Paycom Software - reviews, pricing plans, popular comparisons to other Payroll products and more." source_url: "https://www.capterra.com/p/130949/Paycom/" page_type: "product" language: "en" --- # Paycom Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Paycom ## What is Paycom? Paycom provides user-friendly HR and payroll technology to enhance the entire employee life cycle, all in a single software. From onboarding and benefits enrollment to talent management and more, Paycom streamlines processes, drives efficiencies, increases data integrity and gives employees power over their own HR information through a self-service app. Enjoy seamless payroll processing with anytime, anywhere access and zero re-keying of data. ## What is Paycom used for? [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Time Clock](https://www.capterra.com/time-clock-software/) Recognitions Shortlist Overall rating Based on 1,398 user reviews Reviews sentiment Positive 87% Neutral 9% Negative 5% Pros & cons Simple and accessible interface Intuitive navigation and layout Frequent bugs and inconsistent updates Cumbersome security and login process Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Attendance Tracking / 2026 - Compensation Management / 2026 - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - Payroll / 2026 - Talent Management / 2026 - Workforce Management / 2026 - Benefits Administration / 2025 - Compliance / 2025 - Scheduling / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Paycom alternatives Highest Rated [4.9 (4,879)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (4,311)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,932)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (3,074)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130949/Paycom/alternatives/) ## FAQs about Paycom Overview ### What problems does Paycom solve? Paycom solves fragmented HR and payroll workflows by combining onboarding, time tracking, benefits, payroll, compliance, and employee records in one system. It reduces duplicate data entry, payroll errors, paper forms, and manual follow-up. HR teams, payroll administrators, finance staff, managers, and growing multi-location employers benefit most. Answer based on 817 reviews Overview ### Which roles and teams benefit most from Paycom? Paycom is most used by HR teams, payroll administrators, and finance leaders who need to manage hiring, employee records, time tracking, payroll processing, and compliance in one system. Executives, owners, and office managers benefit from consolidated reporting, labor cost visibility, and streamlined workforce administration across growing organizations. Answer based on 1365 reviews Overview ### What company size and industries is Paycom built for? Paycom is built mainly for small businesses, which account for 56% of reviewers, with midsize businesses at 32%. It serves HR and payroll needs across industries, especially Non-Profit Organization Management and Hospital & Health Care at 8% each, followed by Health, Wellness and Fitness at 4%. Answer based on 1391 reviews Features and Usability ### What are the key features of Paycom? Paycom includes core HR and payroll features such as payroll management, employee management, time tracking, onboarding, and employee self service. Differentiators reviewers highlight include customizable reporting, mobile app access, benefits administration, and workflow tools for approvals, document signing, training tasks, and time-off requests in one system. Answer based on 374 reviews Integrations ### Which third-party tools and platforms does Paycom integrate with? Paycom integrates with Indeed, Indeed for Employers, Google Calendar, NetSuite, and PayBridge. Reviewer mentions center on recruiting connections with Indeed and Indeed for Employers, while the catalog also lists NetSuite. These integrations span hiring, calendar scheduling, finance, and benefits administration. Answer based on 81 reviews Getting Started and Support ### How easy is it to onboard and train a team on Paycom? Paycom offers in-person training, live online sessions, webinars, videos, and documentation, which gives teams several ways to learn. Reviewers say employees and frontline managers often pick it up quickly with minimal training, while admins, payroll teams, and organizations with complex setups usually need more time, configuration support, and refresher training. Answer based on 161 reviews Getting Started and Support ### What customer support options does Paycom offer, and how do users rate the experience? Paycom offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as responsive, knowledgeable, and helpful, especially through dedicated representatives. Some reviews mention inconsistent service during implementation, rep turnover, slower responses at times, and difficulty getting complex issues resolved. Answer based on 279 reviews Security ### How does Paycom handle data security and access control? Paycom uses required sign-ins, multi-step login checks such as passwords, security questions, PINs or last-four SSN entry, account lockouts after failed attempts, and biometric access like fingerprint, Touch ID, and Face ID. It also supports single sign-on across functions and user-specific access parameters, though many reviewers find the login process repetitive and cumbersome. Answer based on 125 reviews Employee management ### How well does Paycom handle employee management? Paycom centralizes employee management well by keeping payroll, time tracking, onboarding, benefits, and records in one place. HR teams, multi-location employers, and mid-sized organizations value employee self-service, mobile access, and cleaner workflows, though setup, customization, and some reporting or talent workflows can feel complex and take extra admin effort. Answer based on 374 reviews ## Who uses Paycom? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Simple and accessible interface 92% positive reviews out of 317 Most users report ease of use, with intuitive modules, clear instructions, and minimal learning curve for essential tasks. Ona B. Human Resources Manager, 201 - 500 employees. "It not only can "take you there," it can provide tutorials as well." Frequent bugs and inconsistent updates 58% negative reviews out of 215 Some users report recurring bugs, system glitches after updates, and slow or inconsistent issue resolution from support. Lisa C. Onboarding Manager, 201 - 500 employees. "Reported issues are responded to and noted as fixed, only for us to find they have not been corrected (i.e., a recent Paycom update caused the New Hire Audit Report to now pull Administrator IPs over identified as Employee IPs)." Intuitive navigation and layout 90% positive reviews out of 125 Most reviewers describe navigation as straightforward, with organized menus and a user-friendly, modern interface. CHRISTINE M. Human Resource Assistant, 51 - 200 employees. "I have worked in HR for many years and worked within many programs and paycom by far has been the easiet to implement and navigate." Cumbersome security and login process 72% negative reviews out of 86 Most reviewers describe security and access control as overly complex, requiring frequent password changes and multiple authentication steps. Shannon G. Owner, 2 - 10 employees. "The only negative words I have ever expressed about Paycom were the God awful many times I had to put my password in when going through my team's profiles and even that was a symbol of the security of all our information." Comprehensive HR management suite 95% positive reviews out of 76 Most reviewers indicate HR management centralizes payroll, benefits, and employee data, streamlining daily HR processes efficiently. Hailey M. Hr Generalist, 501 - 1,000 employees. "The platform helps simplify many day-to-day HR tasks by keeping payroll, onboarding, time tracking, benefits, and employee records all in one place." Complicated punch management process 55% negative reviews out of 40 Some reviewers indicate punch management is confusing, with difficult corrections, unintuitive workflows, and time-consuming change requests. Ruth C. HRIS Manager, 1,001 - 5,000 employees. "The timeclocks are not intuitive enough, which causes problems for hourly employees punching in and out." ## Features AI summary Based on 18,203 Payroll reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) Paycom includes all three features that reviewers rate most highly: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Together, these capabilities help businesses process payroll accurately, pay employees on time through direct deposit, and track payroll data for better oversight and decision-making, allowing teams to manage payroll operations with greater efficiency and confidence. Payroll Management 4.6 (464) 81.47% of 464 reviewers that rated this feature as important or highly important Paycom helps you manage payroll efficiently, with real-time data, error warnings, and easy paycheck approval. Some reviewers find it reduces processing time and errors, while others note initial setup complexity and occasional manual entry when integrating with other systems. Direct Deposit 4.8 (303) 79.21% of 303 reviewers that rated this feature as important or highly important With this capability, you receive pay quickly and securely, directly to your bank account. Reviewers appreciate the convenience, reliability, and ease of updating account info, though some mention setup fees and occasional issues if incorrect details are entered. Payroll Reporting 4.5 (302) 78.15% of 302 reviewers that rated this feature as important or highly important You benefit from flexible, customizable payroll reports for audits, compliance, and cost tracking. Reviewers indicate there are many report options and templates, but some say custom report creation can be confusing or time-consuming, and finding specific reports isn’t always straightforward. Tax Compliance 4.3 (174) 73.56% of 174 reviewers that rated this feature as important or highly important Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors W-2 Preparation 4.6 (260) 78.85% of 260 reviewers that rated this feature as important or highly important Paycom offers automated, accurate W-2 generation and electronic access. Users think this saves significant time, reduces manual errors, and makes tax season easier, though some find the review process requires extra steps and wish for simpler employee confirmation options. Self Service Portal 4.5 (287) 86.76% of 287 reviewers that rated this feature as important or highly important It gives you 24/7 access to update personal info, view pay, and manage HR tasks. Reviewers appreciate the user-friendly design, mobile accessibility, and how it empowers employees while reducing HR workload, making routine changes and information access much easier. Paycom 304 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - 401(k) Tracking: Track 401(k) participant contributions and employer match - Absence Management: Manage and track employee attendance - ACA Reporting: Collect data and compile reports to stay in compliance with Affordable Care Act requirements - Academic/Education: Software specialized for schools (K-12 & Post-Secondary) - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Query: One-off queries made on an as-needed basis - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - AML Compliance: Anti-money laundering compliance helps businesses uncover suspicious financial activity - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Asynchronous Learning: Supports flexible learning at different times (i.e., learners can access course materials at their own pace) - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auto Update: Automatic update of information / software - Automated Receipt Matching: Match digital receipt images or data with corresponding expense entries - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Time Capture: Automate recording of time to reduce human error - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Benchmarking: Compare key metrics for the business against prominent players in the industry - Benefits Administration Outsourcing: Delegate benefits administration to third party vendors - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Biometric Recognition: Facial or other physical recognition to confirm identity - Blended Learning: Supports learning paths that combine in-person classes with online/virtual courses - Bonus Management: Set up bonus schemes and plans in line with corporate and regulatory guidelines and calculate bonus payouts - Break Management: Manage and track employee breaks - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budgeting/Forecasting: Create budgets based on historical data and future projections - Built-in Course Authoring: Tools that allow users to create and publish courses and course material/content - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Candidate Management: Build, track, and maintain relationships with candidates - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Career Development: Process of enhancing skills & experiences for continuous professional growth & advancement - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Categorization/Grouping: Organize and group data or items based on various criteria - Certification & Licensing: Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders - Certification Tracking: Maintain personal certifications/qualifications - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Check Printing: Print paychecks issued to confirm payment of wages or salary - Class Scheduling: Schedule in-person or online classes - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - COBRA Administration: Manage mandated benefit continuation for employees who no longer work for the company for a limited time period - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compensation Plan Modeling: Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels - Compensation Statements: Create employee benefits statements that include all package details, including base salary, rewards, incentives, and other benefits - Competency Management: Catalog, manage, and develop employee skill sets - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Corporate Card: Manage and track credit cards that are distributed to employees to use for authorized business expenses - Corporate/Business: Software specialized for corporate use - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Course Management: Create, organize, and assign courses to users - Course Tracking: Track which progress and course materials have been completed by each user - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Criminal History Verification: Verify an individual's arrest record through connection with a criminal database - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Data Visualization: Graphical representation of data - Deduction Management: Determine what amounts employees should contribute towards their benefits from each paycheck - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Direct Deposit: With this capability, you receive pay quickly and securely, directly to your bank account. Reviewers appreciate the convenience, reliability, and ease of updating account info, though some mention setup fees and occasional issues if incorrect details are entered. - Disability Insurance Administration: Set up and manage short and/or long term disability insurance benefits - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug & Health Screenings: Monitor drug test samples taken for background checks - Duplicate Detection: Compare new data with existing records to detect duplicate entries - Education Verification: Verify an individual's educational past, including degree, training, or certification claims, among others - eLearning Companies: Software specialized for companies that sell courses/content - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Handbook: Create and share a new employee handbook with helpful information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Self Service: Gateway through which employees can access the system - Employee Time Tracking: Track and measure time worked for employees - Employment Screening: Screen and verify candidates for professional roles - Enrollment Confirmation: Confirmation of the enrollment of a student in a course, class, activity, or program - Environmental Compliance: Guidelines for conforming to environmental laws, regulations and requirements - Expense Claims: Attaching relevant receipts or supporting documents to submit expenses for reimbursement - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - FDA Compliance: Track and ensure quality of products in accordance with food and drug administration (FDA) act - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - FMLA Administration: Track employee time off under the family and medical leave act (FMLA) - For Mobile: Compatible with mobile devices - For Nonprofits: Software specialized for non-profit organizations - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Fraud Detection: Identify and prevent suspicious activity - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geofencing: Virtual perimeter for a real-world geographic area - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Gradebook: Track student's scores and grades on course materials - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Health Insurance Administration: Set up and manage health insurance benefits for employees - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - HSA/FSA Administration: Set up and manage health savings and flexible spending accounts for your employees - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Incident Management: Manage and track all disruptions and incidents - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Internal HR: Designed to be used by internal recruiters or HR hiring managers - Internal Talent Mobility: Movement of employees across roles within the same company - Interoperability: The ability of two or more systems to exchange information or data. - Interview Management: Create and track interviews with a reminder system - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - ISO Compliance: Guidelines set by the International Organization for Standardization - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - Job Description Management: Create, share, and manage the distribution of job descriptions/duties - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Job Requisition: Request a new hire, explain the need, and determine available budget - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Labor Cost Calculator: Calculate labor costs associated with employing a workforce, including wages, salaries, benefits - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Forecasting: Predict labor requirements based on past and present data/trends - Labor Management: Manage the attendance, schedule, and payroll of the labor workforce - Learner Portal: Students can access materials and communicate with instructors via their online student profile - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Learning Management: Organize and track educational activities - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Leave Tracking: Manage and track employee attendance - Life Insurance Administration: Set up and manage life insurance benefits for your employees - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Lockout Periods: Ensure employees can only clock in and out during certain times. - Market Data Analysis: Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies - Messaging: Communicate using messages within the system - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Learning: Access for students to complete learning materials on mobile platforms - Mobile Receipt Upload: Scan and upload receipts to a central database using a mobile device - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Applications: Ability to fill out and submit application forms on the web - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Organizational Charting: Diagram that shows the structure of an organization and the relationships between parts - Orientation Workflow Management: Create orientation programs for new employees or students - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - Overtime Calculation: Manage and record overtime hours for hourly employees - Payroll Management: Paycom helps you manage payroll efficiently, with real-time data, error warnings, and easy paycheck approval. Some reviewers find it reduces processing time and errors, while others note initial setup complexity and occasional manual entry when integrating with other systems. - Payroll Reporting: You benefit from flexible, customizable payroll reports for audits, compliance, and cost tracking. Reviewers indicate there are many report options and templates, but some say custom report creation can be confusing or time-consuming, and finding specific reports isn’t always straightforward. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior. - Policy Management: Create, manage, and track policies and procedures within an organization - Predictive Analytics: Predict future data based on historical data sets - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Provider Management: System that helps businesses manage their relationships with various third-party vendors, suppliers, and service providers - Punch card: Clock in and out online or with a card - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Records Management: Ability to record, store, update, and retrieve information - Recruiting Firms: Designed to be used by external or 3rd party recruiting or staffing firms - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reference Checking: Process used by hiring managers to get more information about a candidate by contacting previous employers - Referral Management: Log and store the source of contacts/leads - Regulatory Reporting: Preparing and submitting reports to regulatory authorities in compliance with industry-specific rules, regulations, and standards - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Allocation: Assign available resources to various projects and tasks - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Resume Database: A searchable repository of candidate profiles - Resume Parsing: Automates the extraction and analysis of key information from resumes or CVs - Resume Search: Search through the software for stored resumes - Retirement Plan Management: Set up and manage retirement benefits for your employees - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Salary Planning: Budgets, benchmarks and tracks all salary processes and associated costs - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Scheduled/Automated Reports: Set a time to generate routine reports automatically - SCORM Compliance: Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework - Screening Services Integration: Screening performed by employees working for the vendor. Software functionality is offered on top of these services. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Searchable Database: A collection of records that can be retrieved based on specific queries - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Self Service Portal: It gives you 24/7 access to update personal info, view pay, and manage HR tasks. Reviewers appreciate the user-friendly design, mobile accessibility, and how it empowers employees while reducing HR workload, making routine changes and information access much easier. - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Shift Management: Facilitate the scheduling and coordination of employee shifts - Shift Scheduling: Schedule shifts via online calendars and available employees - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Social Learning: Create tools to promote social interaction and learning between students/trainees and instructors/trainers - Spend Control: Set allowances and ensure employees don't spend more than the allotted amounts - Split Deposits: Allow employees to allocate a fixed portion or percentage of their paycheck each pay period into designated accounts. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Synchronous Learning: Real-time, interactive learning experiences where participants engage in learning activities simultaneously - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Talent Pool: Database of potential candidates who can meet immediate or long-term job vacancy needs and track their interest in role - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Team Management: Organizing a group of people to accomplish a task - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tests/Assessments: Create tools to measure student retention of learning material and lessons - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Time Tracking by Client: Track time worked per client - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Video Conferencing: Connect with meeting participants remotely over video - Virtual Classroom: Classes/sessions accessible via web browser of built-in video conferencing - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - W-2 Preparation: Paycom offers automated, accurate W-2 generation and electronic access. Users think this saves significant time, reduces manual errors, and makes tax season easier, though some find the review process requires extra steps and wish for simpler employee confirmation options. - Wage Garnishment: Automatically subtract garnishments from wages - Web-based Deployment: SaaS, web-based, online deployment - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (1,385) 4.4 Based on 1,385 reviews ## Pricing Value for money 4.2 (1044) [View all Pricing Plans](https://www.capterra.com/p/130949/Paycom/pricing/) Value for money 4.2 (1,044) 4.2 Based on 1,044 reviews ## Integrations [ Hotel Effectiveness](https://www.capterra.com/p/180410/Hotel-Effectiveness/)[ Restaurant365](https://www.capterra.com/p/139768/Restaurant365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (1104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (1,104) 4.4 Based on 1,104 reviews ## User reviews Overall rating 4.4 Based on 1,398 reviews Filter by rating 5(841) 4(369) 3(122) 2(34) 1(32) Mentioned topic Sorted by most recent TJ Tamia J. nursing Hospital & Health Care ### "Paycom review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2026 Paycom brings a strong, all-in-one platform for payroll and HR, but users often face a steep learning curve and mixed support experiences Pros The bottom line on Paycom is that users most appreciate its all-in-one centralized platform that pulls payroll, time tracking, onboarding, and benefits into a single database Cons he bottom line on what people dislike most about Paycom boils down to clunky customer service, high software learning curves, and a high-stress internal work culture. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 18, 2026 Thank you for taking the time to share your feedback, Tamia. We're glad to hear the value of Paycom's single-database platform is making HR, payroll, benefits, onboarding and time management more efficient for your organization. If you'd like to share additional thoughts, please feel free to reach out to us at feedback@paycomonline.com. TS Tina S. HR manager Consumer Goods ### "Thank you Paycom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2026 Literally a silent partner that helps all aspects of our businesss! Whether it is with normal routine day to day business or a new and unique scenario, we know we have support!! Pros Thanks for making tasks like PTO, benefits and payroll easier and more efficient. Not only HR, but employees and managers are more engaged and knowledgeable. Cons Wish we had switched sooner!! Our years with other providers were “fine” but paycom took us to the next level. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We were just another number not a true partner. We didn’t know what we didn’t know until paycom came along. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reasons for choosing Paycom The sales team was incredible. They really tried to understand our business and its needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 15, 2026 Tina, thank you for the thoughtful review! It's great to hear Paycom is helping simplify day-to-day processes while giving employees, managers and HR teams more confidence and visibility. We appreciate the opportunity to partner with your organization. KD Kayla D. Clinic Office Manager Medical Practice ### "Wonderful product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2026 It’s been amazing so far, little to no issues with onboarding or signing documents. It’s been wonderful Pros It’s easy to use and I prefer it over Paylocity. It’s great for onboarding new employees with precision and speed. Cons It’s a little difficult to navigate as a new user but once you poke around a bit, it becomes a lot easier to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2026 Kayla, we're thrilled to hear Paycom has made onboarding new employees simpler while helping your team stay organized through streamlined document management. We appreciate your feedback and are proud to support your team's success. Thank you for your 5-star rating! PM Patrick M. Talent Acquisition Program Manager Chemicals ### "Paycom Room for Improvement" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 September 10, 2026 I am limited to only the applicant tracking system and the background features. Overall the system is cumbersome to use. Pros The support of the Paycom Service Department. When we have a question, we are able to get help usually immediately. Cons The features and ease of use. Also the Applicant Tracking System has a lot of room for development. It is not easy to use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 11, 2026 Patrick, we're glad to hear our service team has been a helpful resource, and we encourage you to share your experience with your dedicated specialist so they can help optimize your workflows and discuss solutions that best fit your organization's needs. MB Mark B. Payroll analyst Human Resources ### "Paycom - One of the Best Payroll systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 10, 2026 its a one of the best systems for me and I am confident to share it with my colleagues, friends etc. Pros Paycom is an excellent payroll and HR management system that makes payroll processing much easier and more efficient. The platform is user-friendly, reliable, and provides a convenient way to manage payroll, employee information, time tracking, benefits, and other HR functions in one place. One of the biggest advantages of Paycom is its automation. It helps reduce manual work and minimizes the risk of payroll errors, while giving employees easy access to their pay information and personal details. The reporting and administrative tools are also very helpful for managing a growing workforce. Overall, Paycom is a great solution for businesses looking for a comprehensive payroll and HR system. It saves time, improves accuracy, and provides a streamlined experience for both employees and HR teams. I would definitely recommend Paycom to organizations looking for a reliable all-in-one payroll solution. Cons he platform has many features, which can sometimes make navigation feel a little overwhelming. Some processes could also be more intuitive and streamlined. However, once you become familiar with the system, it becomes much easier to use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 11, 2026 Thank you for sharing your experience, Mark! We're happy to hear Paycom has helped streamline payroll and HR processes for your organization, and that our single software solution is helping reduce manual work while supporting both administrators and employees. SC Sophie C. HR Manager Gambling & Casinos ### "Efficient and Friendly Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 8, 2026 My overall experience with Paycom has been very positive. It is user-friendly, efficient, and simplifies payroll and HR processes Pros Paycom is user-friendly, efficient, and streamlines payroll and HR processes in one convenient platform Cons Not so great start when we transitioned, after our account was finally set up right it was ok. Not so great customer service response. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Cost, we have sister properties and got a discount to add all. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reasons for choosing Paycom Cost, we have sister properties and got a discount to add all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 11, 2026 Thank you for sharing your experience, Sophie! We're pleased to hear Paycom has helped streamline your payroll and HR processes with a user-friendly experience. We also appreciate your feedback and encourage you to connect with your dedicated specialist to help optimize the platform and ensure it continues to meet your organization's needs. Rex V. Benefits Administrator Events Services ### "Paycom has been a huge help in simplifying our HR processes!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2026 I have worked with several HRIS and payroll providers throughout my career, and I can confidently say that Paycom is one of the most functional and user-friendly HRIS platforms I have used. As a Benefits Administrator, Paycom has significantly reduced the amount of manual work involved in managing employee data and HR processes. It has been especially helpful with ACA reporting, FMLA administration, payroll, benefits administration, employee communications, surveys, and many other day-to-day HR functions. What I really appreciate about Paycom is the number of tools and features available within the platform. The more you learn and explore the system, the more you discover what it can do. There are so many functionalities that have helped us automate processes, reduce manual reviews, and make managing employee information much more efficient. Paycom has made a significant difference in my day-to-day work, and I would definitely recommend it to other HR and Benefits professionals looking for a comprehensive and user-friendly HRIS solution. Pros It has been especially helpful with ACA reporting, FMLA administration, payroll, benefits administration, employee communications, surveys, and many other day-to-day HR functions. Cons There are so many functionalities and require to spend time to learn however it have helped us automate processes, reduce manual reviews, and make managing employee information much more efficient. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 11, 2026 Thank you for sharing your experience, Rex! We're thrilled to hear Paycom has helped streamline your HR processes, reduce manual work, and support everything from payroll and benefits administration to workforce management more efficiently. KS KIM S. Payroll Accounting Generalist Government Administration ### "Paycom Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 28, 2026 Paycom is a comprehensive system with a lot of potential and many useful features. It can be especially beneficial for organizations that want to manage payroll, HR, timekeeping, benefits, and employee information within one platform. Pros What I like most about Paycom is that it offers many important payroll and HR functions within one system. The ability to manage payroll, employee information, timekeeping, accruals, benefits, and reporting in one platform can be very beneficial. I also appreciate the employee self-service features, which allow employees to access their own information, pay stubs, time-off balances, and other employment-related information without having to contact payroll or HR for every question. Paycom is a powerful system with many capabilities, and when everything is set up correctly, it can be an effective tool for managing payroll and HR responsibilities. Our Paycom Specialist are always willing to help and are responsive when I have questions or concerns. They make an effort to get back to me in a timely manner and assist us in finding answers or resolving issues. Having a dedicated specialist who is available and willing to help has been a positive part of our experience with Paycom. Cons What I like least about Paycom is that some processes can be difficult to figure out, especially when changes need to be made to existing setups. There are times when a simple change can require multiple steps or assistance from customer support. Additionally, reporting and general ledger setup can be challenging, and it would be helpful if the system provided clearer explanations and easier ways to identify and correct issues. The overall cost can become expensive, especially as additional products and services are added. It is important to regularly review which products are being used and whether they are providing enough value to justify the cost. We would like to see greater transparency and flexibility regarding pricing and the ability to better evaluate which services are necessary for our organization. Switched from [Edmunds Payroll](https://www.capterra.com/p/213028/Payroll/) To have the employees put in their time. No more timecards Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 1, 2026 Thank you for sharing your experience, Kim! We're glad Paycom's single software has helped bring payroll, HR, timekeeping, benefits and employee information together in one place while empowering employees through Employee Self-Service®. We also appreciate your recognition of our dedicated support model and the value your specialist has provided in helping your organization get the most out of the platform. Irvin E. Human Resources Business Partner Health, Wellness and Fitness ### "Good HRIS With Personnel Drawbacks " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 27, 2026 Pros I do like the fact that the HRIS is a one stop shop. You have the capability of customizing. I also do like that the system continues to evolve and grow. Cons The Paycom team has major turnover. These transitions are often random, and unannounced. I have found that who you get as your team is a coin toss. You may get someone extremely competent, or you may get someone who's aloof and just wants to see features as add on's to the account. Response times regarding major issues are often lackluster. When a response is given, then what happens is the answer are vague, or not accurate. Paycom employee is not consistent, and often underwhelming. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 1, 2026 Irvin, we're glad to hear you value Paycom's flexibility and commitment to continuous innovation. We encourage you to continue partnering with your dedicated specialist to help maximize the value of the software and align it with your organization's unique needs. Anish C. HR finance Accounting ### "Comprehensive HR Platform with Strong Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 27, 2026 Overall, my experience with Paycom has been positive. It provides a centralized solution for managing payroll and HR processes while reducing manual work through automation. The platform is reliable and useful for both employees and HR teams, although some advanced functionality has a learning curve. Pros Paycom offers a comprehensive platform that combines payroll, HR, benefits, time tracking, and employee management in one place. The employee self-service features are convenient, and automation helps reduce manual administrative tasks. The interface is generally easy to navigate and provides good visibility into employee information. Cons Some features can take time to learn, especially when setting up more complex workflows and configurations. Certain reporting and customization options could also be more flexible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 1, 2026 Anish, we're pleased to hear Paycom's automation and Employee Self-Service® have helped streamline HR and payroll processes while reducing administrative work. Thank you for highlighting the value of having everything connected in a single database and the efficiency gains that come with it! [View all Reviews](https://www.capterra.com/p/130949/Paycom/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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