Who Uses This Software?

More than 20,000 global customers in regulated and litigious industries turn to Smarsh, the leading provider of archiving solutions for regulatory compliance and e-discovery.

Average Ratings

1 Review

  • 1 / 5

  • 1 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Smarsh
  • www.smarsh.com
  • Founded 2001
  • United States

About Smarsh Email Archiving

Designed to help organizations meet recordkeeping, supervision, and e-discovery challenges, the Archiving Platform from Smarsh provides a unified, search-ready repository of all archived electronic communications, including email, social media, instant messaging, mobile/text messaging and web content. Content is ingested and indexed, preserved in its original format, and available for search, review and production.

Smarsh Email Archiving Features

  • Access Control
  • Backup Management
  • Compliance Management
  • Data Deduplication
  • Data Export
  • eDiscovery
  • Encryption
  • Retention Management
  • Storage Management
  • Threat Protection

Smarsh Email Archiving Reviews

Worst experience of any vendor

May 03, 2017

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: We signed up for Smarsh email archiving services for a small price per month per user. This is considered expensive, but we wanted a good service. We had about 26 users, so Smarsh should have been charging us monthly. It started fine and we were charged this amount, but slowly, after the first few months, Smarsh started charging for other services. These services were NOT agreed to at any time and they were not in our contract. The monthly amount ballooned to nearly triple the original price. Note that we never requested any change, any additional services. Smarsh on their own, and despite the contract started charging more. At the original monthly rate, Smarsh was already one of the most expensive options for archiving, but at three times the original rate per month, it was like charging an incredible amount for an ice cream cone. We terminated our agreement and started with another provider.

Smarsh at that time still had our archived emails. They were only willing to give them to us for a ransom payment. There was nothing in our contract about a fee to receive our own emails back once our relationship with Smarsh ended. We could have downloaded those emails from them via FTP at no cost to them (which is the way most firms in this space do it). Even mailing them to us on an external drive would have cost no more than a few hundred $.

Other problems as well, but I cannot discourage you enough from using Smarsh. Avoid at all costs unless you want to overpay for poor service, support, and having your content held at ransom.

Overall: Learning to never use them in any capacity again. Their product is so bad, I want to ensure that others learn from our experience.