Who Uses This Software?

We serve the Scrap, Recycling, Catalytic Converter buying, CRV, Plastic, Paper and Rubber recycling buyers. Mattress Recycling. Cement Aggregate Recycling


Average Ratings

47 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ScrapRight Software
  • www.scrapright.com
  • Founded 2006
  • United States

About ScrapRight

Recycling software designed to meet compliance requirements, create sales contracts, control inventory, and perform shipments.


ScrapRight Features

  • Billing & Invoicing
  • Brokerage Management
  • Buy / Sell Ticketing
  • Container Management
  • Customer Database
  • Dispatch Management
  • Electronics Recycling
  • Fingerprint Scanning
  • ID Scanning
  • Integrated Cameras
  • Inventory Tracking
  • Logistics
  • Market Price Tracking
  • Plant Management
  • Plastics Recycling
  • Pulp & Paper Recycling
  • Receiving / Production Management
  • Scrap Recycling

ScrapRight Reviews Recently Reviewed!


Easy, simple problems resolved quickly. Complicated matters are ignored.

Dec 15, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: The software is easy to use, teach new users how to use, and navigate through. Adding/removing is simple and accessing/printing reports is simple and easy.

Cons: Features (like the Container Tracking) are not available and the Scrap Right rep's cannot explain why. Further, ScrapRight rep's are quick to determine a matter "resolved successfully" when in fact the issue was NEVER properly fixed or even addressed.

Vendor Response

by ScrapRight Software on December 18, 2017

Adam, thanks for taking my call today and reviewing these open issues. Derek is sending you a new invite to demo the Container Tracking and Dispatching module and get you guys up and running, this will include Asset Management, Scheduling PM's, To Do list and Calendar, it will also include the Mobile App for drivers. I have spoken to support regarding the open vs closed tickets issue, they assured me that they will only close a ticket that is open if they cannot reach the customer and are not receiving any information back. I did ask them to look closer at this process. Adam, again you have direct access to me, as do all of my customers, please never hesitate to call me directly if you feel something is not being resolved to a 5 star level! To everyone at Denver Metal Recycling, you are an amazing customer and we have valued and continue to value your partnership for years to come!
Shon Duty

Things usually work really well unless they do an update

Dec 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use, the fact you can add notes so it helps track certain items and certain jobs for customers. Product support is very good

Cons: Driver licence scanner can sometimes be a problem although that may not always be the software or scanner it can sometimes be the licence itself. When they do updates a lot of things change then we are relying on support

Overall: It helps us fill the need to comply with government regulations. It tracks our customers well. It is quick and it has lots of options so you can make it fit many needs

Vendor Response

by ScrapRight Software on December 18, 2017

Alex, thank you so much for your review of ScrapRight Software. Appreciated more than you will ever know! Regarding the Drivers License scanner, we recently added a new DL Scanner to the webstore that is far better at getting the information right most of the time! you can find that here https://scrapright.com/shop/product/dlscanner
On the update issue, we are attempting in the future to have a video that accompanies each update and reviews the changes that went into effect for that update to try and ease the process.
Please let us know if there are any other recommendations that would make life easier for you guys!

Overall, it does the job. It does "glitch" once in a while, but refreshing usually fixes it,

Dec 18, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We only use Scrapright to generate outbound loads. It's good to get the BOL, Packing List, and photo of the pallet all at once. The photos have saved us on a few pallets.

Cons: I would like the software to be able to include the prices of the individual pallets we send out. It seems like we should be able to put our material prices/lb. into the system and have the value calculated by the weight of the material, and be able to print this out as well. Didn't get a satisfactory answer about this from tech support. It would save us a big step and allow us to actually us this software for other tasks around here.

Vendor Response

by ScrapRight Software on December 27, 2017

Hey Scot

I saw your review on Capterra, thank you for taking time to provide us with valuable feedback!
Yes your software does all of the things that you want / need it to do!

Please get with us after the holidays and allow us to show you want you need to know to use it to its fullest extent!

Extremely happy with my decision to purchase ScrapRight's software program.

Dec 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and technical support. My staff and I were proficient with the software within 24 hours of installation. Their installation team were extremely professional, helpful as well as patient answering all of questions.

Cons: Weekend support, though available, is a little bit slower, but available. It would be nice if there were more report options, but short of that, We have zero complaints!

Overall: Complete Quick Books Accounting integration and full compliance with Arizona State Metal Theft Laws.

Vendor Response

by ScrapRight Software on December 18, 2017

Stephen, really appreciate you taking time out of your busy schedule to review us! Quick question regarding reports for you, have you seen the Admin Ticket Review? Are you using it? as it can create just about any report you would ever need! Call me to schedule a time to see that in action if you haven't already!

using since 2011 very happy

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use. the icons are straightforward and easy to use. when you need to start a new ticket it is very simple and the software is easy to train someone on.

Cons: overall speed can vary at times. meaning sometimes it takes far too long for the software to complete keystrokes.

Overall: it helps us earn our living and establish our business as the top recycling company in the area

Vendor Response

by ScrapRight Software on December 17, 2017

Steve, thank you for taking time out of your busy schedule and reviewing ScrapRight, we appreciate it much more than you will ever know!
I read your concern about slow keystrokes, we have seen this in the past with applications using MS SQL Server and we have a few settings modifications that should eliminate this issue for you. If you ever see this again please call in to 877-897-6422 x4 between 7am M-F and 8a-4p Sat and we will get you fixed up!
Merry Christmas!

For the most part, scrap rite is an excellent software that allows our business to flow smoothly

Jan 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how scrap rite allows you to access each customer's record quick and efficiently, allows us to print and download report history, and captures pictures of the material and person selling it.

Cons: What I like least about scrap rite is the photo I.D. scanner, and how it won't work at all sometimes or won't grab the information correctly. Severely slows down our quick process here at times.

Vendor Response

by ScrapRight Software on January 03, 2018

Good morning Natalie!
Thank you for your review of ScrapRight, it is reviews like this that help us to be a better company. Quick question, have you seen the HelpDesk FAQ regarding your DL Scanner? Do you use those steps when facing an issue? We often recommend to users with certain computer types to start the day with these steps. You can go to the Dashboard in your software, then on the left hand side go to the HelpDesk, then underneath the header is FAQ and you will see the article Troubleshooting your Comboscan Driver's License scanner. If you have already been following these and it seems that they do not help, please call me direct on my cell or in the office and I will try to work on a resolution with you! Always know that you can call me if you feel you aren't getting 5 star service! Shon Duty

Happy with our purchase, customer service really makes the package.

Dec 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, but I like the service availability and quick response. We depend on Scrapright for our daily operation if it goes down we cannot function effectively.

Cons: Sometimes it locks up. Some of the admin functions are time consuming. It would be nice to change all prices then hit save rather than having to change 1 at a time.

Overall: Customer support, we were having a hard time with our previous company.

Vendor Response

by ScrapRight Software on December 18, 2017

Victor, thank you for the kind words and the honest review of ScrapRight. We appreciate this more than you know! Wanted to follow up on price updating, have you seen the ability to update pricing from the grid? This eliminates the one at a time price update. Please feel free to give me a call at anytime and I can show you this and a few other tips and tricks that can speed up your day! 877-897-6422

Easy to use and navigate. Great tech support.

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How programed it is for the scrap industry. Not much has been left out. The material list is extensive, I am never looking for something that is not there.

Cons: The signature pad and finger print scanner have always had issues through out the years. We have replaced them a couple times and still have occasional problems.

Overall: Accurate inventory keeping, helpful in keeping track of outstanding balances, no need to keep physical copies of customer tickets.

Vendor Response

by ScrapRight Software on December 20, 2017

Matthew, we really appreciate the 4/5 review! Means the world to us! And, yes we hate that signature pad as well!!! LOL - but good news is headed your way, do you have an ipad or ipad mini, if not pick one up for about $100 this now just became the best signature pad in the world when used with ScrapRight! Call me to discuss or just to get setup! 877-897-6422

Few bugs for a new system, over all faster and keeps you compliant.

Dec 22, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once a customers info is put in, its easy to find and fast getting them in and out. The pictures of the customers and commodities make it easy to see what was bought and who from.

Cons: Still a few bugs to work out and you must have fast internet for the system to work properly. Sometimes you have to double check the customer is getting everything they brought in and make sure it not on someone else's ticket.

Overall: Makes sure you are legal and compliant, that's worth the world to me in this business.

Vendor Response

by ScrapRight Software on December 27, 2017

Hey Justin

The single biggest issue with using our hosted option! Having good internet speeds! When we set everything up with Jason and Dan we told them you guys will want 50/10 speeds - then later we revised that to a minimum of 25/5. But I know you guys are still struggling with 1.5 up and .5 down!! Ouch! Dark Ages! Yes you will see all kinds of wonky stuff and will have to keep a close eye to make sure that everything records as it should when you have connections like this. Please try to convince them to get you guys upgraded, this would solve all of your woes! Feel free to call or email with any questions at any time!

I've had scrap right for many years now. Durability is excellent. Been easy to use.

Dec 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user friendly once you understand the system. Provides inventory and record keeping details. That enables me to maintain accurate cost analysis as well as keeping historical analysis.

Cons: At times the system runs slow. Other times part of the system just stops functioning and needs to reboot.

Overall: Streamlined inventory cost and analysis.

Vendor Response

by ScrapRight Software on December 20, 2017

Jacob, thank you for taking out time of a crazy schedule to give us a 10 out of 10 recommendation! We appreciate it more than you can know! Regarding the slow or reboot, just a note, you have been with us I believe for 6 or 7 years, I am pretty confident that we could eliminate these issues altogether with a newer better up to date server that would also come with a 3yr NBD Onsite Warranty. Call me for options!

Has a lot of great features

Nov 16, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It takes pictures of products, customers getting paid, place to store information.

Cons: The receivables is very time consuming. When your receiving payment from one company, I could have 15 bill of ladings on one check, you have to go into each bill of lading, correct the price, put the amount paid, check number. it would be nice to have the option to select multiple bill of ladings to one check payment entry.

container tracking has a lot of issues, we allocate one, then pick it up, bring it back, make it available, then when it is shipped out again, allocate it again. it would be nice if the software worked to see how much and often that container was used, I notice it doesn't track it properly

also the businesses, it would be nice to have different locations that are able to put on container tracking, it only wants to use what you have for the check, which is not good for tracking.

there are drivers that I can't remove from the container tracking, due to a change that was made, so their names are there and they don't work here anymore.

Any updates, maybe letting the customer know what changes were made, so you know what to expect, more tutorials so people learn more about scrapright. there is a seller/car image button, not sure what its for ?

Overall: Its easy to train people on scrapright

Vendor Response

by ScrapRight Software on November 20, 2018

Belinda - thank you so much for taking time to Review ScrapRight! The constructive feedback really means the world to us and really helps us to be a better company. I will be asking Derek to reach out to you on two topics 1. You can settle multiple BOL on one check, so he will show you how. 2. To review the new release on Assett management and tracking and make your life wonderfully easier with all the new features and fixes!! Please tell Chris Bates how much we appreciate your business and feedback as well!

Good for compliance

Dec 27, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Keeps us compliant with state scrap purchasing laws requiring photos of material and seller, scanned drivers licenses, etc.

Cons: Supplier does not communicate well regarding requested changes or modifications of software. For example, we requested a "list all" button for a part of the program. We were told that it was a good idea and that the change would be made. But, after a while, we gave up waiting.

Overall: Compliance with state scrap purchasing laws. Photo record of scrap purchases

Vendor Response

by ScrapRight Software on December 28, 2017

Kevin, Thank you for taking my call and allowing us to help you with the issues you are experiencing! I am confident that we will clear all of these for you with a little working together! Please never hesitate to call or email me direct! Shon Duty

Very user friendly. Training buyers is so simple and easy.

Jan 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having the ability to see on the camera exactly what I'm buying before actually paying out the ticket. Knowing the weights are being accurately entered by the scale interface gives me peace of mind even when I am not on site. The time saved to automatically upload information to the RAPID program is invaluable. Whenever we have any issue with the system the support we get and the patience they have helping us to get back to business gives us much comfort. Couldn't ask for better!

Vendor Response

by ScrapRight Software on February 02, 2018

Lee, thank you for taking the time to review us!
This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company!

We've been using ScrapRight for over 5 years now and have been very pleased with it.

Dec 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: ScrapRight keeps us compliant with state recycling laws. It's easy to use and easy to teach others to use.

Cons: I have no major complaints. The tech team is working out some kinks in the latest version. I will be ready for the GA vehicle upload to work without any problems.

Vendor Response

by ScrapRight Software on December 18, 2017

Scott, thank you for taking the time to provide ScrapRight with a review! We really appreciate it! The kink you referred to with GA NMVTIS has been fixed int eh latest update which is being tested as we speak! You can expect a call this week to get your system updated! Please never hesitate to call or email if we can ever help with anything else!

Scrapright Software has been a blessing beyond words. It has helped me to begin to expand.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to understand and use. It helped me to be able to track easily what was purchased, sold, the profit, and what remained in storage. Without this software, I definitely would not have made it through the rough times when scrap prices reached its recent low point. Instead, I have been able to expand.

Overall: I have been able to expand my business, and ability to service others.

Vendor Response

by ScrapRight Software on December 15, 2017

Kevin! Merry Christmas my friend, thank you so much for taking time out of your day to review us! Please let me know if there is anything you ever need help with, you know I am here for you!

Best system i ever had

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: if you looking for any ticket, you can find it really fast, everything is organized by the system, also is not down very often.

Cons: sometimes is really slow and the customers are complaining abou it, I have to call technical support to help me

Vendor Response

by ScrapRight Software on December 15, 2017

Alfredo, thank you so much for taking time out to provide us with this feedback, it is appreciated more than you can know! Please do me a favor, the next call to tech support please mention this slowness issue and we will troubleshoot, find out why and make recommendations to eliminate! We hate to see any of our customers experience slowness issues. These are typically tied to a malfunctioning piece of hardware, typically a camera. But allow us the opportunity and I am sure we can find it and fix it! Remember support is available from 7am to 7pm M-F and 8am-4pm on Saturdays!

Scrap Right has evolved into a great tool for the Scrap Industry

Dec 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: There's numerous features to like but the best for me is the full size ticket screen which allows me to enter truckloads of materials in fractions of time

Cons: During the growth of this software I had many issues to start but they took my ideas along with many others & have eliminated most all issues to date

Vendor Response

by ScrapRight Software on December 20, 2017

Dennis, thank you so much for taking time out of your hectic year end schedule to provide us with a review! You don't know how much it means to us!
If there is ever anything you need, you know my door is open! Merry Christmas!

Love This Software

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are too many things to begin to make a list about the reasons I love this software. From it being so user friendly to how personalized you can make it to your specific company. The functionality of this software is awesome and I would recommend this software to everyone in the scrap industry.

Cons: There are zero Cons to this product. I love the software.

Overall: My overall experience has been incredible. The amount of information this software provides is awesome.

I have been working with the support staff now for over 2 years and have always had Great results.

Feb 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to access it from anywhere at anytime. You can be on vacation and adjust pricing or pull up a report during a meeting.

Cons: The price.

Overall: It helps with daily business activities/tracking

Vendor Response

by ScrapRight Software on May 28, 2018

Tom, thank you for taking time out of your day to review ScrapRight! You will never know how much it means for us to have honest and real reviews of our software. Some of our competitors have fake ones! Go figure! Anyway, you are helping others to make their decision when searching for the right company and we appreciate the help!
Shon

Easy to work with

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy use of app on Ipad. I set it up to cater to our company and it's easy to navigate and train others to use it. Whenever there's an issue the support team is on it within minutes.

Cons: The new version doesn't restrict users from adding on material after the ticket has been synced. It also allows users to change prices on the ipad which the old version you had that option to restrict that also.

Overall: Less mistakes converting to the ipad

Vendor Response

by ScrapRight Software on May 28, 2018

Randa!! You already know your a rock star in the ScrapRight iPad app world! Thank you for taking time to review us! Really appreciate it, and this will help many users trying to make a decision between us and our competitors!
Also, regarding your cons, we are aware and these are being looked at as we speak - hope to have some fixes for you very very soon!
As always feel free to call or email me
Shon

Recycling made easy!

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, lots of features that can be customized and the reports.

Cons: Wish the customer history feature worked faster.

Vendor Response

by ScrapRight Software on November 19, 2018

Robert thank you for submitting your review! This not only means the world to us but also helps other CRV and Scrap/Recycling yards like yours to make the "Right" decision to go with ScrapRight! Its crazy to think you guys have been using ScrapRight now for eight solid years! I am reaching out to Tech support find out why you are seeing a slowness in the customer history report.

user friendly

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like using the inventory as it helps me keep better track of what we have purchased. Producing reports are easy. Pictures of what we buy and who sells to us has a lot of added benefits as well.

Cons: updates. You will never get away from updates, but sometimes a update to fix a problem creates another problem and you have to wait for another update to fix that problem.

Overall: The benefit is the inventory control system.

System is very reliable and when issues come up tech support is awesome, patient and understanding.

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Compliance and accuracy are key factors to operate successfully in the scrap indusrty ScrapRight ensures both. Priceless

Cons: Cameras can be fickle needing cables to be moved and restarting but that may be our environment being outdoors

Vendor Response

by ScrapRight Software on February 02, 2018

Dan, thank you for taking the time to review us! This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company! If we can help with the cameras please let us know!

THE SUPPORT GROUP IS WONDERFUL ,THEY CAN FIX JUST ANYTHING YOU NEED FIXED

Jan 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: WELL IM COMPUTER DUMMY AND THIS IS SO EASY TO USE ! MY ELEVEN TEAR OLD HAS RAN THE REGISTER AND CUSTOMERS WOULD SAY YOU CAN DO THAT WOW! THATS HOW EASY IT IS TO USE . I WOULD'NT USE ANYTHING ELSE . AND THE ATM SAVES ON THEFT !!!

Overall: CUTS DOWN ON THEFT

Vendor Response

by ScrapRight Software on February 02, 2018

Lawanda, thank you for taking the time to review us! This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company!

Team have been very helpful over the years I have had Scrap Rite.

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use!!! Easy installation . good service . Anybody can learn how to use it for new employees

Overall: With ATM attached it gives me piece of mind

Vendor Response

by ScrapRight Software on February 02, 2018

Lex, thank you for taking the time to review us!
This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company! Also, when you are ready to talk QuickBooks integration give us a call and we will get you set up!

We moved to from another software company. What a difference. No learning curve at all

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use, price and customer support. Very user friendly. Suggestions for changes are take very seriously and upgrades are done swiftly. This company truly cares about both the industry and its customers.

Vendor Response

by ScrapRight Software on December 20, 2017

Pam! You are awesome! Thank you for the review and Merry Christmas! Also, I still want to help your nephew out, have him call me! Hope to see you soon!

Good Software Solution for small to medium businesses

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software is easy to use and interface is simple and friendly, it must be since where it is used, the users are not tech-savvy. The software is updated regularly by the ScrapRight team.

Cons: Requires regular maintenance, such as restarting certain services. The automated scripts and maintenance tasks are not doing sufficient job. I am sure its a configuration/setup thing that can be easily resolved.

Overall: Great support team at ScrapRight, however, there is no support outside of their business hours.

Everything is ok - EXCEPT THE VIN # moving over to nmvitis - still doesn't work - no word yet!

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use - user friendly on most applications - except for the NMVITIS -

Reports are a lot easier to run than our previous software

Cons: Having problems with ADD/NMVITIS - still no answers as to why we cannot use this feature - have not been contacted in weeks to find a solution

Vendor Response

by ScrapRight Software on December 15, 2017

Brenda, thank you so much for taking time out of your day to review us! Our apologies on the NMVTIS changes with the upload! We have just completed the new update with the fixes for this and support is currently testing, please expect to be updated within the next week and your upload to work perfectly! So sorry that it took a little longer than expected to complete! Please let us know if you ever need any help and we will be here for you!

Very easy to Navigate

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking of inventory is awesome.

Being able to see what's in Finished goods and what's in the whip.

Cons: Looking up material via inventory seems like it could be made simpler. Scrap right uses numbers but yet you can't look material up by number code

Overall: Tracking of inventory made our life a lot easier

NO ISSUES

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and anyone with just a little bit of computer experience can learn how to use the program. It is easy to add or remove commodities codes and names.

Vendor Response

by ScrapRight Software on December 20, 2017

David, your review means the world! If there is anything we can ever do for you, never hesitate to call or email! Merry Christmas!

there are somethings that can be added into the software, overall very satisfied.

Jan 26, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Scrap right is good for keeping up with the history and inventory of what you've purchased. Its some what easy for new people to learn that have some basic computer skills. Overall a good product and Customer service is second to none, the guys in tech support are very good at what they do.

Cons: That there is no vin search for automobiles. Have to restart program every morning because it will not pull up open tickets from days past. NEEDS VIN SEARCH. ID scan could be a little better i find myself having to manually type in 90% of the new ID's that come in. VIN SEARCH in case i didn't mention that.

Vendor Response

by ScrapRight Software on February 02, 2018

Justin, thank you again for taking the time to review us and for taking our call to discuss this review. As we showed you, there is a place for VIN's and VIN Searching, VIN reporting, VIN uploading NMVTIS, ADD123 and others. So glad you brought it to our attention so that we could get you the information you needed to best use your software! Please call or email if you have any other questions or comments!

A+ Support Team

Dec 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Training time is reduced as ScrapRight is friendly to individuals with limited computer experience.

Cons: I would like to see more reporting options. ScrapRight provides a variety of great reports, but deep diving into the business is limited and inconsistent.

Overall: ScrapRight's inventory solution has been great for keeping track of stock and shipping material is now a breeze.

A software program that could go from good to great with some simple tweaks

Dec 22, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It has made working at the scrap yard much easier. We have simplified many processes and no longer have to use physical tickets when dealing with customers so this can make things much faster - when the system is working properly.

Cons: There are small issues that need to be tweaked, the system often has issues that are frustrating and end up costing time. Simple issues such as failure to add tax and overlapping lines on invoices took over a month to fix. I have had the opportunity to use this software for several months on a scrap yard scale and now in an office and while it is getting better, I find I have to go back and check over everything to ensure that mistakes have not been made within the program. Errors have been made where payments were issued to customers erroneously.

Vendor Response

by ScrapRight Software on December 27, 2017

Good afternoon, I don't have your contact info so I cannot reply directly back to you. But, I do think, in most cases we see a little extra training to round out the rough edges helps someone who just doesn't know what they don't know. I certainly have found myself in this situation many times. Please call us after the holidays and allow us to answer some questions and provide some minor training tweaks to help you get the most out of ScrapRight Software! Thanks for taking time to review us! After the training maybe you will modify this to a better score?

Works great, does what we need

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy enough to setup, and customer support is a breeze. Liked the way the software interface looks as well.

Cons: Sometimes have devices disconnect or need reconfiguring, otherwise seems like a solid platform software.

Vendor Response

by ScrapRight Software on December 15, 2017

Chris, thank you for taking time and providing this review and feedback for us! Please note that when it comes any hardware connection issues we do provide FAQ & Videos on the Helpdesk which can be found on your dashboard! If you ever need us to hep with those connection issues we are here for you 7am to 7pm M-F and 8am-4pm on Saturdays at 877-897-6422 Option 4

Scrap Right makes my job easier.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to see my customer's history easily. It makes it easy and quick to assist law enforcement. The pictures are good quality too.

Cons: If you don't type something just right in the search, it may not come up. Missing an apostrophe or a comma could exclude what you're looking for from you results

Vendor Response

by ScrapRight Software on December 15, 2017

Beverly, thank you so much for reviewing us! It means the world. If you ever have a feature question let us know we would be glad to show you where and how to use it!

We met most of the people in the company and all were very friendly. Customer support is perfect

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service, the sales guy is awesome. If i have a problem they are either available or get back to me in 15 min or less. I've had very few issues with it since we started and it was mostly learning.

Cons: I wish I could put weights in without having to hit "enter weight manually" each weight. That is my only gripe

Overall: Its easy to use. I am the one who uses it all day and I had very few issues learning it.

Vendor Response

by ScrapRight Software on December 20, 2017

Rachel, thank you so much for your review and the kind words about our team! I know all of the guys/gals at ScrapRight love working with your company as well! One point, regarding the enter weight manually, this is a user permission and if we have authorization we can turn this off so that you dont have to hit it each time! Please call into to support from 7am - 7pm M-F and 8am-4pm on Sat and we will change that for you!! Merry Christmas!

Very professional in everyway possible!

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The things that impressed me the most was the dedication and time that was put in. I love the software, it was an easy transition from our old. The staff and their patience with us is a definite pro. They bent over backward to make sure that everything was what we expected it to be. Can't say enough about this company. they work their hardest to make their software is the ABSOLUTE BEST there is. Hands down the only way to go if your in recycling.

Cons: I can't complain...change is never easy, but once you get it all set up for your type of business, I promise your going to love the software. Just be patient and let them know of any issues that need to be address and they will fix them.

Overall Scrap Right has very good functionality and is very simple to navigate

Dec 22, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The functionality of navigating is very user friendly simple to understand and everything is very accessible and requires some user specific training that can vary depending on technological aptitude

Cons: Reconciliation reports are a little complicated to open and close and does not keep up with all daily calculations

Vendor Response

by ScrapRight Software on December 27, 2017

Reggie,
Thank you for taking time to provide us with much needed honest feedback! We really appreciate it!
I know you are a pretty new user to ScrapRight, I recently asked Alisa to purchase you some additional training. You have a lot of software that your not using and only because you don't know it is there. And, most of these issues you are seeing would easily be resolved with some fine tune training! Please afford us the opportunity and follow up with Alisa about getting you trained! Thanks!

Capterra loader

Scrap right software

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and easy to train employees on

Good inventory control

Good reporting capabilities

Cons: Not ready to merge different locations together along with QuickBooks

Suppose to be coming in near future

Looking forward to that part

Overall: Team at scrap right are professional and great to work with

Very responsive to anything we need

Scrapright has been well worth the investment for my business on a daily basis.

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Interface is great for processing customer tickets and it's real easy for my employees to learn how to use. Also , I didnt realize at first how much information you can pull out from running all the various reports on the inventory end, being able to track how much copper, brass and wire I sold at the end of each month or quarterly is awesome.

Cons: There are only some real minor tweaks that I would like to see that would be specific to my business. It would be nice to have your only logo print on the receipts.

Vendor Response

by ScrapRight Software on February 02, 2018

Eric, thank you for taking the time to review us!
This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company!

Awesome

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Its easy to use and effective. It gets the job done when needed. Its simple. Things are easy to fix.

Cons: Sometimes things stop working and its hard to fix. And you have to stay up on the price change.

But usually if i call its fixed right away.

QUICK RESPONSE FOR SUPPORT

Dec 20, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: IT IS VERY EASY TO LEARN TO USE AND IM NOT GOOD ON COMPUTERS.I LIKE THE FACT THAT WE HAVE PHONE SUPPORT WHEN NEEDED.

Vendor Response

by ScrapRight Software on December 21, 2017

Jennifer, We are so glad to have your review listed here! Thank you for filling it out! Merry Christmas!

overall, good. Sometimes not as accurate as I would like.

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like having the ability to see average prices for materials, especially in my area. Generally I have very good luck with the app and enjoy using it.

Cons: Sometimes the prices aren't as accurate as I would like, but that seems to be improving. Additionally my app seemed to crash a couple times when I first started using it, but again, that has since improved.

Vendor Response

by ScrapRight Software on December 15, 2017

Hello Seth! Thank you for filling out this review and providing us with much needed feedback, we certainly appreciate it! Seth, I believe you came on after the initial training and installation was completed and I think that you and perhaps others at Cumberland Recycling might benefit from a little training? I would like to offer you an hour for free to help you with reports and averages! Also, our trainers are always available to schedule either online or onsite custom training for you and your employees! Let us know and call 877-897-6422 to schedule that free hour!

Customer support was quick to call back, very helpful and fixed my issue immediately. Customer Service is top rate

Jun 04, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer Service is top notch! Very helpful! I feel that they are always working to make things better with updates and such. Also the ease of adding material to incoming and outgoing tickets is a blessing.

Cons: That it is internet based. The system is down a little to much between the internet on our end and the server on their end. Also when merging customers, you lose information.

Easy to use and works great

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We really like the ease of use. Anytime there is an issue the customer support quickly resolves the problem.

Cons: Needs an offline version for outages. If there was a offline version we would never have any down time.

Vendor Response

by ScrapRight Software on December 20, 2017

Josh, thank you man! Really appreciate the positive feedback! Always know we are here for you if you need us!

Capterra loader

Excellent software, easy to use

Aug 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: *Is so friendly with the new users

*That it have a free demo

*The material in the software its extensive, clarify all your doubts

Cons: *The weekend support is slower that the in the week

*The admin funtions aretime consuming

*Sometimes the system needs to reboot

Overall: People in the support are very good, I'm so gratefull

We've seen the rest, we definitely have the best!

Apr 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We switched from "The Other Guys"

Life couldn't be better!

Rep and his entire team have really created a great product and a great company!

Service after the sale is where they excel!