# ScrapRight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ScrapRight the right Inventory Control solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130981/ScrapRight/reviews --- ScrapRight 4.5 (102) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ScrapRight Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews HA Hailey A Scale OperatorTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “The customer service team is BEYOND helpful and very quick at helping with issues.“ July 1, 2025 HH Halyna H Project ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I also learned that certain administrative duties might be tedious if you don't know the technique, such paying for many Bills of Lading (BOLs) at once.“ August 19, 2025 JC JESSE C IT administratorRenewables & Environment, 2 - 10 employeesUsed the software for: More than 2 years. “Great, I called and was quickly helped with my issue.“ September 4, 2024 HH Halyna H Project ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “On one very stressful day —during a surprise audit— we had numerous deliveries happening at the same time.“ August 19, 2025 BS Bob S Yard SupervisorLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years. “Tech is easy to deal with“ August 15, 2024 HA Hailey A Scale OperatorTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “The only thing I have had troubles with in ScrapRight is some of the reporting.“ July 1, 2025 JC JESSE C IT administratorRenewables & Environment, 2 - 10 employeesUsed the software for: More than 2 years. “How easy it is to use. And it's efficiency.“ September 4, 2024 JC JESSE C IT administratorRenewables & Environment, 2 - 10 employeesUsed the software for: More than 2 years. “I'm not a fan of the basic colors.“ September 4, 2024 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric T. President & CEO Environmental Services Used the software for: 6-12 months ### "Scrap right software " November 20, 2018 5.0 Team at scrap right are professional and great to work with Very responsive to anything we need Pros User friendly and easy to train employees on Good inventory control Good reporting capabilities Cons Not ready to merge different locations together along with QuickBooks Suppose to be coming in near future Looking forward to that part Review Source KH Kandy H. Office Manager Automotive Used the software for: 2+ years ### "Best decision! " October 19, 2023 5.0 Shon and his guys were excellent to work with. We have had ScrapRight software since 2010 and we just updated! We were going to try WeighPay and it just wasn’t as user friendly and customer service lacked. I am very satisfied with our product and would recommend ScrapRight over all the others!! Pros I love that it’s so user friendly. We have had this software since 2010 and the updates are great but it also doesn’t change much which is wonderful Cons I don’t have any at this time. I think it’s all great! Review Source Response from ScrapRight Software October 23, 2023 You rock, Kandy! Thanks a lot for sharing your feedback. Shon and his team are the best, so that makes us even happier. We're always working to improve our software, so it makes our day to hear that our recent update was a hit. Keep on being awesome, and we'll keep on providing the best software and customer service you've ever seen. If you have anything else you want to share, please don't hesitate to call us at (877) 897-6422. bB belinda B. office administrator Construction Used the software for: 2+ years ### "Has a lot of great features" November 16, 2018 3.0 Its easy to train people on scrapright Pros It takes pictures of products, customers getting paid, place to store information. Cons The receivables is very time consuming. When your receiving payment from one company, I could have 15 bill of ladings on one check, you have to go into each bill of lading, correct the price, put the amount paid, check number. it would be nice to have the option to select multiple bill of ladings to one check payment entry. container tracking has a lot of issues, we allocate one, then pick it up, bring it back, make it available, then when it is shipped out again, allocate it again. it would be nice if the software worked to see how much and often that container was used, I notice it doesn't track it properly also the businesses, it would be nice to have different locations that are able to put on container tracking, it only wants to use what you have for the check, which is not good for tracking. there are drivers that I can't remove from the container tracking, due to a change that was made, so their names are there and they don't work here anymore. Any updates, maybe letting the customer know what changes were made, so you know what to expect, more tutorials so people learn more about scrapright. there is a seller/car image button, not sure what its for ? Review Source Response from ScrapRight Software November 20, 2018 Belinda - thank you so much for taking time to Review ScrapRight! The constructive feedback really means the world to us and really helps us to be a better company. I will be asking Derek to reach out to you on two topics 1. You can settle multiple BOL on one check, so he will show you how. 2. To review the new release on Assett management and tracking and make your life wonderfully easier with all the new features and fixes!! Please tell Chris Bates how much we appreciate your business and feedback as well! SC Stephen C. CEO President Mining & Metals Used the software for: 2+ years ### "Rockstar Tech(s) " January 11, 2024 5.0 Overall, I couldn't be happier with the product...I threw away, at a cost of $25K, my initial scrap software system; 21st Century after 2 years of use. Because of the horrendous lack of support they offered and the time they took to resolve issues. Pros Ease of use and having access to Randy/Andrew and Shon when needed. Cons New tech hires that are afraid to get their supervisors involved when dealing with an issue they've never dealt with before... Reason for choosing ScrapRight The demo, the ease of use and the salesman knowledge of the product. Was able to address all of my concerns as questions were asked. Switched from [ROM Enterprise](https://www.capterra.com/p/130976/ROM-Enterprise/) Lack of support, constant down time and poor quality communication. Review Source TF Tommy F. President Environmental Services Used the software for: 2+ years ### " ScrapRight- Review" October 10, 2019 5.0 A++ Pros I like how easy the software is to use. Who doesn’t like mini iPads? Also the fact that if I need to express a concern or have a suggestion I can talk to the owner of ScrapRight. He and all his employees are there if you need them. Lastly, I like that the platform we use is cloud based so no bulky server. Cons On some things you try to do in the system you have to know the exact steps to take but once you become familiar with the system it’s easy peezy Reason for choosing ScrapRight Fit and finish of the system, equipment and official Switched from [BuyBack Pro SQL](https://www.capterra.com/p/145792/BuyBack-Pro-SQL/) Hahaha really? I liked the ScrapRight platform, owner, employees, customer service and equipment. Review Source Response from ScrapRight Software October 14, 2019 EVERYBODY loves iPad minis!! LOL Tommy thank you so much for the AMAZING review! JC Jen C. Manager Consumer Services Used the software for: 1-2 years ### "Always there to help!" February 10, 2020 5.0 We have had ScrapRight for about two years now and we are beyond pleased. We had a competitor previously and had nothing but issues. ScrapRight sent a person down to help train staff and set up equipment...... included in our purchase! Pros The ability to chat or call someone and get solutions and answer quickly. Cons Some features are not available, specific to what our company needs, but manageable without them. Reason for choosing ScrapRight Referral from colleague that uses ScrapRight, quality of product, features, and options for technical support. Review Source HH Halyna H. Project Manager Information Technology and Services Used the software for: 2+ years ### "Provided us with command and made processes easier." August 19, 2025 5.0 The game-changer was ScrapRight. We were able to generate citations rapidly, scan driver's licenses with an iPad, and construct reports efficiently from the very beginning. On one very stressful day —during a surprise audit— we had numerous deliveries happening at the same time. We were able to handle each delivery without a hitch, in full transparency, thanks to ScrapRight's transparent board and automated rule compliance. Pros In a nimble and transparent manner, the platform is engineered to manage transactions, regulate inventory, guarantee compliance with regulations, and produce immediate reports. The most helpful feature was the "Compliance Engine" which, as you input a ticket, indicates whether something does not adhere to state standards. This feature is a godsend because it relieves mental strain and helps to prevent costly errors. In addition, it is possible to scan licenses, collect digital signatures, and even fingerprints; all of this data is meticulously preserved and arranged. Cons I also learned that certain administrative duties might be tedious if you don't know the technique, such paying for many Bills of Lading (BOLs) at once. However, after asking for help, I was told that it is possible, but not evident. Review Source Response from ScrapRight Software September 8, 2025 Thank you Halyna for your extremely helpful review! We are always available to help whenever you have a question !! HA Hailey A. Scale Operator Transportation/Trucking/Railroad Used the software for: 2+ years ### "ScrapRight Review" July 1, 2025 4.0 Overall, our ScrapRight experience has been pretty positive. When working on a truck scale like I do, it was a very good software to train in on. When training employees goes smoothly with the help of the software, it makes our jobs all easier. Pros ScrapRight is very user friendly. Navigation through the software is very easy. The customer service team is BEYOND helpful and very quick at helping with issues. Cons The only thing I have had troubles with in ScrapRight is some of the reporting. Certain reports don't always show accurate or they can't be customized to the way we would like. Review Source Response from ScrapRight Software July 10, 2025 Hailey, thank you so much for submitting a review. We appreciate your partnership and your business! BS Bob S. Yard Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "Scraprite review" August 15, 2024 5.0 \[sensitive content hidden\] was Very pleasant and easy to deal with. Pros Friendly fast response to problem. Tech is easy to deal with Cons No problems at all. Having to leave a minimum amount of characters in a response. Review Source Response from ScrapRight Software May 30, 2025 Thanks Bob for taking the time to leave this review! It’s our pleasure to partner with you! CE CHARLES E. scale master Mining & Metals Used the software for: 2+ years ### "great support" March 6, 2025 5.0 Pros friendly support staff super helpful very timley Cons everything was nice Review Source JS Jessica S. Office Manager Mining & Metals Used the software for: Less than 6 months ### "Scrap King and AMR" November 8, 2022 4.0 We love the weighing portion of this software, overall happy with it, but would like better support on some of the other issues Pros The weighing portion is super easy to use, AP and AP ticket review are utilized all the time Cons Inventory portion of this program is not user friendly, to many tabs to click back and forth from, having to convert to bol and then again to an invoice is repetitive also trying to correct a bol that is already converted to invoice is difficult. Tickets that are converted to a bol that do not have a tare weight freeze in the system and require IT to fix. We are not to happy with the reports offered either. Reason for choosing ScrapRight Fit most of our needs the best Review Source Response from ScrapRight Software November 9, 2022 Hi Jessica. I am so glad that you are happy with our ease of use and quality of our software, we work really hard at delivering the best always! Can you give me any additional information regarding the support department and the rating you assigned to them? We are building the worlds best support department and need as much feedback as we can get. Regarding Inventory, I really appreciate your frank and candid feedback and take it to heart. I have spoken to Design and Development as well as to the Training department and we have a few ideas. I have asked Randy to give you a call and discuss. Thank you again! LR Larry R. president Environmental Services Used the software for: 2+ years ### "repair service" May 1, 2024 5.0 Pros the help and service is just fantastic and program are easy to us that i have to call for help with a problem a couple of months and problems are fixed super fast Cons having to request help with a problem but it is fixed very fast and proper Review Source pP pat P. Owner Wholesale Used the software for: 2+ years ### "Scrap Right is the Right Choice" April 25, 2019 5.0 We have enjoyed excellent service for five years now. They are always willing to improve there product to keep current with technology and industry trends. I look forward to running Scrap Right in all of our future location! Pros The ScrapRight Software is the easy to use. Customers are in and out quickly with complete transparency. We can also recall old purchases with easy. This system has paid for its self over and over again! I have it in use at both of my yards and if ever we have a problem tech support is always available to assist. Cons Scrap Right is real good about addressing issues and making changes to better fit your needs. Review Source Response from ScrapRight Software April 29, 2019 Pat, thank you for you very kind review! We appreciate partnering with you, your companies & your employees! And we look forward to being there with you as you grow into your new locations! JFC Jose Fernando C. Location manager Renewables & Environment Used the software for: 6-12 months ### "Cámara ticket " August 3, 2023 4.0 Good Pros User friendly able to navigate with ease Cons Not to secured. You’re able to access scrap right with in any network that is is not secure. Review Source DW Diana W. Cashier Mining & Metals Used the software for: 2+ years ### "Tech Support" June 21, 2024 4.0 i rather enjoy operating the system - only have issue when the system updates Pros I like the ease of use and the Technician \[sensitive content hidden\] who continues to help me with any problems I have and all done in a timely manner Cons updates that make my system crash. Would be nice to pay out month end all at once in bulk as opposed to each customer one at a time Review Source JR Justin R. Manager Mining & Metals Used the software for: 6-12 months ### "Few bugs for a new system, over all faster and keeps you compliant." December 22, 2017 4.0 Makes sure you are legal and compliant, that's worth the world to me in this business. Pros Once a customers info is put in, its easy to find and fast getting them in and out. The pictures of the customers and commodities make it easy to see what was bought and who from. Cons Still a few bugs to work out and you must have fast internet for the system to work properly. Sometimes you have to double check the customer is getting everything they brought in and make sure it not on someone else's ticket. Review Source Response from ScrapRight Software December 27, 2017 Hey Justin The single biggest issue with using our hosted option! Having good internet speeds! When we set everything up with Jason and Dan we told them you guys will want 50/10 speeds - then later we revised that to a minimum of 25/5. But I know you guys are still struggling with 1.5 up and .5 down!! Ouch! Dark Ages! Yes you will see all kinds of wonky stuff and will have to keep a close eye to make sure that everything records as it should when you have connections like this. Please try to convince them to get you guys upgraded, this would solve all of your woes! Feel free to call or email with any questions at any time! JN Jennifer N. Scale house Attendant Renewables & Environment Used the software for: 6-12 months ### "Decent software " September 26, 2019 4.0 Customer service is either super quick or rather delayed. Pros ScrapRight is easy to learn and use. It allows you to meet the requirements set forth by the government for the scrapping industry. Cons Needs some minor updates. Such as the ability to sort lists differently and go back to previous screens without starting over. Review Source Response from ScrapRight Software October 1, 2019 Good morning Jennifer, Thank you for taking time to review ScrapRight we appreciate and build our software based on candid reviews like this! Wanted to make sure you are aware of the FAQ's on our dashboard in the software, these can sometimes provide you with self help, also did you know that there is a chat available at the bottom of the dashboard page as well, this can sometimes help you to get the answers from a tech support agent a little quicker! We are striving to take your comments and stars to the next level, what would be a few changes you would like to see that would help make that happen? Also if I can ever be of service never hesitate to call or email me direct - Shon Duty, Pres CH Chad H. Manager Consumer Services Used the software for: 2+ years ### "Good Service " March 17, 2023 3.0 Customer service is very good. \[sensitive content hidden\] is great. Pros Ease of function. I am done with this survey. Cons Continued problems with some of the weights and frayed out screens. Review Source RH Richard H. operations manager Consumer Goods Used the software for: 1-2 years ### "review" November 2, 2022 3.0 okay Pros easy to use , easy to move from one screen to the next Cons does always come through correctly when sending to the state Review Source Response from ScrapRight Software November 9, 2022 Richard, thank you so much for your direct and honest review and thank you for the information on Texas DPS. I can tell you that upon reading this review I have spoken to my development and design team and we are addressing the issue and struggles right now and should have something back to you shortly looking to take your threes and make them fives we want to make you a raving fan of ScrapRight. Let me know if there's anything else that we can do to make you a raving fan. MH Mike H. General Manager Warehousing Used the software for: 1-2 years ### "ScrapRight review" October 10, 2019 4.0 Overall, Scrapright does what it advertises. The new updates has made it much better and shows that the company is working to improve the software. Pros The software team has come a long way. They have implemented quite a few things that have made the program more user friendly. If learned correctly, the program does do a great job in assisting in your business. Rep is extremely helpful and patient. Cons The learning curve is tremendous and tech support is very particular about questions. If your call is about X, don't ask about Y. Review Source Response from ScrapRight Software October 14, 2019 We have come a long way with your input and your help! Your team has been stellar to work with and your feedback invaluable! Mike, thank you for the kind words! RLN R Lee N. owner Used the software for: 2+ years ### "Very user friendly. Training buyers is so simple and easy." January 26, 2018 5.0 Pros Having the ability to see on the camera exactly what I'm buying before actually paying out the ticket. Knowing the weights are being accurately entered by the scale interface gives me peace of mind even when I am not on site. The time saved to automatically upload information to the RAPID program is invaluable. Whenever we have any issue with the system the support we get and the patience they have helping us to get back to business gives us much comfort. Couldn't ask for better! Review Source Response from ScrapRight Software February 2, 2018 Lee, thank you for taking the time to review us! This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company! CC Chris C. Recycling Operations Environmental Services Used the software for: Less than 6 months ### "Great Software" May 6, 2022 5.0 Our overall experience has been great. From sales to installation everything went smooth. Shon was awesome to work with and we are excited to continue with this company. Support is great. They get back to you same day. Pros The ease of use. It makes daily transactions a breeze. Scale integration and the ability to customize all aspects of the transaction is nice for compliance and the users permissions. Everything works well together with very little downtime. Cons The inventory module is confusing. There is quite a few steps that need to be done correctly otherwise your reporting will be off. I have had to call support often for help with the inventory module and they have been mostly helpful. Review Source Response from ScrapRight Software November 6, 2022 Hey Chris, thank you for the real & honest review! I will pass on both to our development and training team your comments on inventory! We want to make every step as easy as possible! We appreciate your business and your partnership! Let us know if there is anything that we can help out with at any time! SP Samantha P. Administrative Assistant Mining & Metals Used the software for: 2+ years ### "Great Software" February 12, 2020 5.0 Pros This software makes running our business easy! We love everything about it! The customer service is also amazing! Cons We occasionally run into small bumps. Where we need to get assistance from the customer service team to help us out but the customer service is amazing! So fast and so pleasant to work with! Review Source TH Tom H. Owner Automotive Used the software for: 2+ years ### "I have been working with the support staff now for over 2 years and have always had Great results." February 3, 2018 5.0 It helps with daily business activities/tracking Pros Being able to access it from anywhere at anytime. You can be on vacation and adjust pricing or pull up a report during a meeting. Cons The price. Review Source Response from ScrapRight Software May 28, 2018 Tom, thank you for taking time out of your day to review ScrapRight! You will never know how much it means for us to have honest and real reviews of our software. Some of our competitors have fake ones! Go figure! Anyway, you are helping others to make their decision when searching for the right company and we appreciate the help! Shon RC Ray C. Manager Environmental Services Used the software for: 2+ years ### "user friendly" November 16, 2018 4.0 The benefit is the inventory control system. Pros I like using the inventory as it helps me keep better track of what we have purchased. Producing reports are easy. Pictures of what we buy and who sells to us has a lot of added benefits as well. Cons updates. You will never get away from updates, but sometimes a update to fix a problem creates another problem and you have to wait for another update to fix that problem. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.