# Page 2 | ScrapRight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ScrapRight the right Inventory Control solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130981/ScrapRight/reviews --- ScrapRight 4.5 (101) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 2 - Reviews of ScrapRight ## Showing most helpful reviews Showing 26-50 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Michael M. Controller Mining & Metals Used the software for: 2+ years ### "\[sensitive content hidden\] is always excellent!!!" February 17, 2025 5.0 Very pleased. We are able to get a response for help quickly and resolution has been effective. Pros Excellent service when we have issues. Very effective and responsive technical support. \[sensitive content hidden\] is always excellent!!! Cons None, we are pleased with our ScrapRight experience. Review Source JC JESSE C. IT administrator Renewables & Environment Used the software for: 2+ years ### "\[sensitive content hidden\] was very helpful" September 4, 2024 5.0 Great, I called and was quickly helped with my issue. Pros How easy it is to use. And it's efficiency. Cons Could be more colorful. I'm not a fan of the basic colors. Review Source DW Diana W. Cashier Mining & Metals Used the software for: 2+ years ### "Tech Support" June 21, 2024 4.0 i rather enjoy operating the system - only have issue when the system updates Pros I like the ease of use and the Technician \[sensitive content hidden\] who continues to help me with any problems I have and all done in a timely manner Cons updates that make my system crash. Would be nice to pay out month end all at once in bulk as opposed to each customer one at a time Review Source JS Julio S. General Manager Mining & Metals Used the software for: 2+ years ### "Falcon review " May 14, 2024 5.0 Pros easy to use, good way to track purchases Cons not compatible with certain printers now Review Source LR Larry R. president Environmental Services Used the software for: 2+ years ### "repair service" May 1, 2024 5.0 Pros the help and service is just fantastic and program are easy to us that i have to call for help with a problem a couple of months and problems are fixed super fast Cons having to request help with a problem but it is fixed very fast and proper Review Source KL Kahi L. Operations Manager Mining & Metals Used the software for: 2+ years ### "BB Recycling" June 22, 2023 5.0 Great Pros POS system. Buying and Selling is very simple to understand and operate. Cons Inventory Tracking. All the regrading that we do has gotten messy over the years. Review Source Response from ScrapRight Software June 26, 2023 Thank you so much for taking time to review ScrapRight! You have been a loyal and faithful customer for many many years and we have good news coming very very soon that will address your concern regarding inventory! Keep your ears and eyes open this winter!! It's feedback like yours that has helped us to become the industry leader and our responsiveness to our customers feedback will keep us there!! RA Randa A. Manager Automotive Used the software for: 2+ years ### "Great way to stay organized" February 21, 2020 5.0 I can't imagine running our business without Scrapright. It's made daily business so much easier. The customer service is excellent. Anytime I have a question or problem they respond within the hour and have a solution for me. Pros It prevents a lot of mistakes to happen from human error. It saves us time by generating a ticket and doing the math that by the time the customer comes to the window they are already paid and taken care of. I like how you can make the program to fit your needs as far as different commodities and prices for specific customers. Cons Using the Ipad on the road. You have to be connected to wifi in order to log in. Then when you go on the road and try to use the printer it only prints "weight" ticket. Sometimes when you don't have wifi the ticket gets lost. I understand the ticket isn't connected remotely and it's supposed to sync when you hit wifi, it doesn't on occasion. Reason for choosing ScrapRight I felt like Scrapright was the right fit for the industry that we are in. Review Source Response from ScrapRight Software February 24, 2020 Good morning Randa! Thank you for the amazing review! Appreciate it more than you know! Regarding the iPad, you can now login remotely without Wifi and without an iPad that is connected to the internet. This would of course eliminate the possibility of losing a ticket as well. I asked Derek to give you a shout on how to make this happen for you ASAP! If, after that call, it resolves your cons and you want to update your review, I believe Capterra makes a way for that! VR Verified Reviewer Metals Buyer/Business Development Mining & Metals Used the software for: 6-12 months ### "A software program that could go from good to great with some simple tweaks" December 22, 2017 3.0 Pros It has made working at the scrap yard much easier. We have simplified many processes and no longer have to use physical tickets when dealing with customers so this can make things much faster - when the system is working properly. Cons There are small issues that need to be tweaked, the system often has issues that are frustrating and end up costing time. Simple issues such as failure to add tax and overlapping lines on invoices took over a month to fix. I have had the opportunity to use this software for several months on a scrap yard scale and now in an office and while it is getting better, I find I have to go back and check over everything to ensure that mistakes have not been made within the program. Errors have been made where payments were issued to customers erroneously. Review Source Response from ScrapRight Software December 27, 2017 Good afternoon, I don't have your contact info so I cannot reply directly back to you. But, I do think, in most cases we see a little extra training to round out the rough edges helps someone who just doesn't know what they don't know. I certainly have found myself in this situation many times. Please call us after the holidays and allow us to answer some questions and provide some minor training tweaks to help you get the most out of ScrapRight Software! Thanks for taking time to review us! After the training maybe you will modify this to a better score? AC Ashley C. Office Manager Mining & Metals Used the software for: 1-2 years ### "Not Bad" October 15, 2019 4.0 Invoices aren't always accurate because product will be entered in as weight, but sold by piece, however we are working coming up with a way to fix that. The system is pretty straight forward and functional. There's a lot we still don't know much about or use. We plan to expand our current knowledge to get the FULL effect of ScrapRight's software options. Pros After learning the system there are some features that are useful and easier to use than our last software we used. Tracking inventory is much easier with ScrapRight. Cons There are certain kinks that occasionally pop up, such as entering a "Finished Good" in as a package and commit it to our inventory, but then can not locate the Package # when it comes time to ship it out. As well as getting the FULL potential of contracts and invoicing. Things we still are working on. However, when going through and making a correction on a BOL for weight or for pricing, it's quite cumbersome because once you make a change to one thing, it always brings you up to the first entry, it doesn't just allow you to adjust one after another. You have to always scroll back to where you were then adjust the next item. Review Source Response from ScrapRight Software October 17, 2019 Ashley, thank you for the review and the honest feedback! I appreciate it more than you know. When you are ready to go to the next level and learn all that ScrapRight can do for you let us know!! Here is a first and easy one, to find the packages that you just created - simply click on the top left side of your inventory screen on the tab that says finished goods. You will see all of your packages listed here and you can filter and sort to make finding them a breeze! JW Joshua W. Manager Retail Used the software for: 2+ years ### "Scrapright " November 6, 2023 5.0 Never had any issues with the Scrapright team they are always prompt with their response when you need help and quick to get it fixed Pros Easy to use as well as easy to navigate and teach to new employees Cons I would say theres just too many counterparts for harwars with the set up but as long as you know how it all relays and works its good Review Source AL Anna L. Manager Accounting Used the software for: 2+ years ### "survey for \[sensitive content hidden\]" January 23, 2023 4.0 Works good for our business Pros The inventory and billing process is easy. I like that it sync's to quick books, when it is working. Cons The syncing, I always have to send emails to start syncing with quick books Reason for choosing ScrapRight None Review Source Response from ScrapRight Software January 27, 2023 Anna Thank you so much for taking time to write a review! We take every single review seriously. We are always working to try and make quickbooks an easier process between intuit and ScrapRight. There is a new document available that potentially could really help in this area. Please get with support and they will send that document over to you which will absolutely help understand single user mode vs multi user mode and how to be able to navigate that from your side without needing support's assistance, however, support is always ready to jump in anytime you need them! AA Alex A. Operations Manager Mining & Metals Used the software for: 2+ years ### "Help getting problems fixed" April 1, 2021 5.0 overall has been good been a few bumps in the road but always been able to sort it out Pros The software is easy to use has lots of features that fit our needs Cons There are really no cons I can think about, about the software itself. My real concern is when you need help everything is done through email and chat lines and that does work if you are comfortable with that type of communication. I prefer to pick up a phone and talk to someone. \[SENSITIVE CONTENT HIDDEN\] in Technical support has been very good to us and for our company. We appreciate her help, dedication, and quick response even though the email/chat line. Review Source Response from ScrapRight Software April 7, 2021 Alex, thank you for the amazing review! I appreciate the candid & honest feedback more than you know. I have spent some time today with the Support Engineers and reminded them that not everyone likes to txt & chat like you do and reminded them that our policy is to pick up the phone and call 100% of the time! Thank you for your patience with us! We appreciate your long time business with ScrapRight and all of the referrals you have sent as well! MZ Mary Z. Secretary Renewables & Environment Used the software for: 2+ years ### "The Good, the Bad, the Ugly" October 4, 2019 4.0 Pros Very efficient for paying out our Scrap customers. Cons Does not input Accounts Payable into our QuickBooks. Disconnects from our QuickBooks regularly. The license scanner doesn't always work. The Inventory is slow. Review Source Response from ScrapRight Software October 9, 2019 Mary, I am sorry to hear about the issues you are facing with quick books, we certainly feel your frustration with intuit and quickbooks, a very finicky product! Do you have the quickbooks connectivity trouble shooting guide that we produced last year? You can get this on your dashboard or from support. I can guarantee you that when these steps are followed every time, your ongoing issue with quickbooks remaining connected & syncing will go away! Regarding the inventory, we have a fix for the slowness you are seeing and Brandon will get you on the schedule for an update! Lastly the drivers license scanner, we have been seeing some intermittent issues with connectivity and we have some exciting changes coming very soon for Drivers License, signature pad and fingerprint pads!! Stay tuned!! If for some reason these issues are different that quickbooks remaining connected, please feel free to give me a call! Shon Duty 877-897-6422 JS Jessica S. Office Manager Mining & Metals Used the software for: Less than 6 months ### "Scrap King and AMR" November 8, 2022 4.0 We love the weighing portion of this software, overall happy with it, but would like better support on some of the other issues Pros The weighing portion is super easy to use, AP and AP ticket review are utilized all the time Cons Inventory portion of this program is not user friendly, to many tabs to click back and forth from, having to convert to bol and then again to an invoice is repetitive also trying to correct a bol that is already converted to invoice is difficult. Tickets that are converted to a bol that do not have a tare weight freeze in the system and require IT to fix. We are not to happy with the reports offered either. Reason for choosing ScrapRight Fit most of our needs the best Review Source Response from ScrapRight Software November 9, 2022 Hi Jessica. I am so glad that you are happy with our ease of use and quality of our software, we work really hard at delivering the best always! Can you give me any additional information regarding the support department and the rating you assigned to them? We are building the worlds best support department and need as much feedback as we can get. Regarding Inventory, I really appreciate your frank and candid feedback and take it to heart. I have spoken to Design and Development as well as to the Training department and we have a few ideas. I have asked Randy to give you a call and discuss. Thank you again! EB ELIZABETH B. Buyer Renewables & Environment Used the software for: 1-2 years ### "Senior Buyer" October 15, 2019 2.0 for the price I wish the program did more. I also wish that when you call tech support to fix a problem it could be done right then, that is when the customer is here-loss of customers Pros It makes filing reports easy. would be better if when it messes up you could fix problems to resubmit the reports. example if license was expired be able to update after the transaction. Cons can not fix problems. we are just stuck. the program is slow. the program is redundant, it does not do everything we need to be compliant. ie cash cards the program forces us to type and retype customer info to stay complaint. Review Source Response from ScrapRight Software October 17, 2019 Elizabeth, we are so sorry for your experience with https://iscrapright.com/, I believe we shared with you early on, all of the features you are looking for are available at https://scrapright.com/ and we would love the opportunity to assist you in upgrading your account. We are hoping that an upgrade would also turn that frown upside down and help get you to 5 Stars!! That's our goal! If not know that we are working on improving your experience with iScrapRight every day and we have some exciting things in the pipeline for you! Shon Duty 877-897-6422 JL Joe L. Owner Airlines/Aviation Used the software for: 2+ years ### "I scrap right app" May 25, 2023 5.0 Andrew in tech service help me out to two or three times I needed him and all of those years Pros There was no training need it. You just picked it up and started using it. Cons It’s hooked to the Internet, so that’s one of those things you’re at the mercy of Reason for choosing ScrapRight The ease of use Review Source JN Jim N. GM Mining & Metals Used the software for: 2+ years ### "Scrap Right Support" October 18, 2023 5.0 Pros The support staff for techical issues does a great joband quickly solves problems Cons No it meets our needs for our Metal Recycling business Review Source Response from ScrapRight Software October 20, 2023 I'm so glad to hear that you enjoyed your experience with our team, Jim! We work hard to provide our customers with the best possible service, and it means a lot to us to hear that you're satisfied. Thank you for taking the time to let us know, and please don't hesitate to reach out if you ever need anything else. pP pat P. Owner Wholesale Used the software for: 2+ years ### "Scrap Right is the Right Choice" April 25, 2019 5.0 We have enjoyed excellent service for five years now. They are always willing to improve there product to keep current with technology and industry trends. I look forward to running Scrap Right in all of our future location! Pros The ScrapRight Software is the easy to use. Customers are in and out quickly with complete transparency. We can also recall old purchases with easy. This system has paid for its self over and over again! I have it in use at both of my yards and if ever we have a problem tech support is always available to assist. Cons Scrap Right is real good about addressing issues and making changes to better fit your needs. Review Source Response from ScrapRight Software April 29, 2019 Pat, thank you for you very kind review! We appreciate partnering with you, your companies & your employees! And we look forward to being there with you as you grow into your new locations! JS Justin S. Manager Used the software for: 2+ years ### "there are somethings that can be added into the software, overall very satisfied." January 26, 2018 3.0 Pros Scrap right is good for keeping up with the history and inventory of what you've purchased. Its some what easy for new people to learn that have some basic computer skills. Overall a good product and Customer service is second to none, the guys in tech support are very good at what they do. Cons That there is no vin search for automobiles. Have to restart program every morning because it will not pull up open tickets from days past. NEEDS VIN SEARCH. ID scan could be a little better i find myself having to manually type in 90% of the new ID's that come in. VIN SEARCH in case i didn't mention that. Review Source Response from ScrapRight Software February 2, 2018 Justin, thank you again for taking the time to review us and for taking our call to discuss this review. As we showed you, there is a place for VIN's and VIN Searching, VIN reporting, VIN uploading NMVTIS, ADD123 and others. So glad you brought it to our attention so that we could get you the information you needed to best use your software! Please call or email if you have any other questions or comments! JFC Jose Fernando C. Location manager Renewables & Environment Used the software for: 6-12 months ### "Cámara ticket " August 3, 2023 4.0 Good Pros User friendly able to navigate with ease Cons Not to secured. You’re able to access scrap right with in any network that is is not secure. Review Source SS Sophie S. Accounts Payables Renewables & Environment Used the software for: 2+ years ### "ScrapRight Review" December 29, 2022 3.0 Pros Tracking inventory, create packing list & invoice Cons Unable to print batch of cheque. The next cheque number does not follow the next number of first one. It would assign a completely different straight number. Therefore cheques have to be printed one by one. Review Source Response from ScrapRight Software January 4, 2023 Hi Sophie Thank you so much for taking time to review us! We really appreciate it and it definitely helps build us into the Customer Centric brand that we are striving for! if you reach out to our support department they will get you the info on batch printing that you need! if there is still an issue please feel free to reach out directly to me the owner of ScrapRight and I will make sure we get you the assistance you need!! VR Verified Reviewer Systems Admin Utilities Used the software for: 1-2 years ### "Good Software Solution for small to medium businesses" November 20, 2018 4.0 Great support team at ScrapRight, however, there is no support outside of their business hours. Pros Software is easy to use and interface is simple and friendly, it must be since where it is used, the users are not tech-savvy. The software is updated regularly by the ScrapRight team. Cons Requires regular maintenance, such as restarting certain services. The automated scripts and maintenance tasks are not doing sufficient job. I am sure its a configuration/setup thing that can be easily resolved. Review Source VR Verified Reviewer Co Owner Used the software for: 2+ years ### "Very easy to Navigate " December 18, 2017 5.0 Tracking of inventory made our life a lot easier Pros Tracking of inventory is awesome. Being able to see what's in Finished goods and what's in the whip. Cons Looking up material via inventory seems like it could be made simpler. Scrap right uses numbers but yet you can't look material up by number code Review Source AD Al D. General Manager Renewables & Environment Used the software for: 1-2 years ### "Camera Install" August 22, 2023 5.0 In this instance, getting our scale camera to work/talk to Scrapright, \[sensitive content hidden\] was phenomenal. Over the period of two days that it took, due to wiring issues at our end, she was able to get our camera up and running while talking me through was wire had to be installed where. Pros Ability to keep track on individual sales from customers. Cons None that I can think of. Product performs exceptionally for my needs. Review Source JC Jen C. Manager Consumer Services Used the software for: 1-2 years ### "Always there to help!" February 10, 2020 5.0 We have had ScrapRight for about two years now and we are beyond pleased. We had a competitor previously and had nothing but issues. ScrapRight sent a person down to help train staff and set up equipment...... included in our purchase! Pros The ability to chat or call someone and get solutions and answer quickly. Cons Some features are not available, specific to what our company needs, but manageable without them. Reason for choosing ScrapRight Referral from colleague that uses ScrapRight, quality of product, features, and options for technical support. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.