# Page 3 | ScrapRight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ScrapRight the right Inventory Control solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130981/ScrapRight/reviews --- ScrapRight 4.5 (101) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 3 - Reviews of ScrapRight ## Showing most helpful reviews Showing 51-75 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Scot R. Recycling Manager Telecommunications Used the software for: 2+ years ### "Overall, it does the job. It does "glitch" once in a while, but refreshing usually fixes it," December 18, 2017 4.0 Pros We only use Scrapright to generate outbound loads. It's good to get the BOL, Packing List, and photo of the pallet all at once. The photos have saved us on a few pallets. Cons I would like the software to be able to include the prices of the individual pallets we send out. It seems like we should be able to put our material prices/lb. into the system and have the value calculated by the weight of the material, and be able to print this out as well. Didn't get a satisfactory answer about this from tech support. It would save us a big step and allow us to actually us this software for other tasks around here. Review Source Response from ScrapRight Software December 27, 2017 Hey Scot I saw your review on Capterra, thank you for taking time to provide us with valuable feedback! Yes your software does all of the things that you want / need it to do! Please get with us after the holidays and allow us to show you want you need to know to use it to its fullest extent! BC Bob C. Co-Owner Automotive Used the software for: Less than 6 months ### "Easy transition- great support" July 8, 2022 5.0 \[SENSITIVE CONTENT\] and his team are very good at what they do and their attention to customer needs is top notch. Good customer service is hard to find and they sure do deliver on that! Pros Our team has embraces the transition to ScrapRight very well considering we were using a different software system for 12 years. The set up and integration was very smooth with the onsite help and the ability to integrate existing hardware kept costs and disruptions low. \[SENSITIVE CONTENT\] and his team are dedicated to make sure this is a good fit and help resolve any issues right away. Cons We are a little anxious about the system being completely cloud based. So far it seems to be working well but Internet outages are inevitable and we are bracing ourselves for how that will work. Review Source Response from ScrapRight Software November 6, 2022 Bob, thank you for taking the time to write this well thought out review. Your review encompasses what it means to ScrapRight! Hey, on the note of a potential or inevitable internet outtage, make sure to go to your dashboard bottom center and read the blog regarding Randy's recommendations. This is all about plan b, what do I do in the event of… I think If you read this and follow it you will no longer be concerned about the internet! Thanks again! AD Alexa D. Advancement & Operations Manager Renewables & Environment Used the software for: 1-2 years ### "Well thought-out software" October 10, 2019 5.0 Our efficiency has quadrupled and it is so easy to spot mistakes. The vast number of reports available within seconds makes inventory, profit management, and payout a breeze. The tech support team has gotten so much better since we started using this software as well. They stay on top of issues and communicate updates regularly. Pros \- The seamless transition and organization between payout and inventory - Professional looking reports, forms, and receipts Cons \- Inability for our team to use remotely - A few bugs in various layouts on our desktop but not our surface pro Review Source Response from ScrapRight Software October 14, 2019 Alexa, thank you so much for the kind words! Regarding remote access, we have multiple ways to accomplish that from anywhere you have an internet connection - please give me a call when you're able! Shon DC David C. CEO Mining & Metals Used the software for: Less than 6 months ### "ScrapRight Recycling Software" August 5, 2022 5.0 Fast response and call backs right away Pros After 2 days of setting up software and hardware we were up and running with the fastest ticket times in the WEST! Cons I would say it was the least, the amount of configuration that was needed to get it up and customized for our particular company.. Reason for choosing ScrapRight ScrapRight was the only one who kept with us to make sure we were getting exactly what we wanted and needed. Switched from [ROM Enterprise](https://www.capterra.com/p/130976/ROM-Enterprise/) ROM IT department was not able to fix any of our issues and kept sending invoices for work unperformed. Review Source Response from ScrapRight Software November 6, 2022 David! Great review! Thank you! I can't tell you what it means to our company and to those who are considering making a new decision or a change! ScrapRight to us means exactly what you said here, over delivering on our commitment to your success! Always here to help if you ever need it! SG Steven G. Operations Mgr Transportation/Trucking/Railroad Used the software for: 2+ years ### "using since 2011 very happy" December 14, 2017 5.0 it helps us earn our living and establish our business as the top recycling company in the area Pros ease of use. the icons are straightforward and easy to use. when you need to start a new ticket it is very simple and the software is easy to train someone on. Cons overall speed can vary at times. meaning sometimes it takes far too long for the software to complete keystrokes. Review Source Response from ScrapRight Software December 17, 2017 Steve, thank you for taking time out of your busy schedule and reviewing ScrapRight, we appreciate it much more than you will ever know! I read your concern about slow keystrokes, we have seen this in the past with applications using MS SQL Server and we have a few settings modifications that should eliminate this issue for you. If you ever see this again please call in to 877-897-6422 x4 between 7am M-F and 8a-4p Sat and we will get you fixed up! Merry Christmas! NM Natalie M. Office Manager Used the software for: 6-12 months ### "For the most part, scrap rite is an excellent software that allows our business to flow smoothly" January 2, 2018 5.0 Pros I like how scrap rite allows you to access each customer's record quick and efficiently, allows us to print and download report history, and captures pictures of the material and person selling it. Cons What I like least about scrap rite is the photo I.D. scanner, and how it won't work at all sometimes or won't grab the information correctly. Severely slows down our quick process here at times. Review Source Response from ScrapRight Software January 3, 2018 Good morning Natalie! Thank you for your review of ScrapRight, it is reviews like this that help us to be a better company. Quick question, have you seen the HelpDesk FAQ regarding your DL Scanner? Do you use those steps when facing an issue? We often recommend to users with certain computer types to start the day with these steps. You can go to the Dashboard in your software, then on the left hand side go to the HelpDesk, then underneath the header is FAQ and you will see the article Troubleshooting your Comboscan Driver's License scanner. If you have already been following these and it seems that they do not help, please call me direct on my cell or in the office and I will try to work on a resolution with you! Always know that you can call me if you feel you aren't getting 5 star service! Shon Duty VS Victor S. General Manager Renewables & Environment Used the software for: 2+ years ### "Happy with our purchase, customer service really makes the package." December 15, 2017 4.0 Customer support, we were having a hard time with our previous company. Pros Ease of use, but I like the service availability and quick response. We depend on Scrapright for our daily operation if it goes down we cannot function effectively. Cons Sometimes it locks up. Some of the admin functions are time consuming. It would be nice to change all prices then hit save rather than having to change 1 at a time. Review Source Response from ScrapRight Software December 18, 2017 Victor, thank you for the kind words and the honest review of ScrapRight. We appreciate this more than you know! Wanted to follow up on price updating, have you seen the ability to update pricing from the grid? This eliminates the one at a time price update. Please feel free to give me a call at anytime and I can show you this and a few other tips and tricks that can speed up your day! 877-897-6422 mK matthew K. manager Environmental Services Used the software for: 2+ years ### "Easy to use and navigate. Great tech support." December 19, 2017 4.0 Accurate inventory keeping, helpful in keeping track of outstanding balances, no need to keep physical copies of customer tickets. Pros How programed it is for the scrap industry. Not much has been left out. The material list is extensive, I am never looking for something that is not there. Cons The signature pad and finger print scanner have always had issues through out the years. We have replaced them a couple times and still have occasional problems. Review Source Response from ScrapRight Software December 20, 2017 Matthew, we really appreciate the 4/5 review! Means the world to us! And, yes we hate that signature pad as well!!! LOL - but good news is headed your way, do you have an ipad or ipad mini, if not pick one up for about $100 this now just became the best signature pad in the world when used with ScrapRight! Call me to discuss or just to get setup! 877-897-6422 AO Angela O. Owner / manager Consumer Services Used the software for: 2+ years ### "Great software " July 8, 2020 5.0 We have been using this software since since Shon started and still today are using it . Pros It’s easy to use , easy to learn , and always improving it Cons Difficult combining 3 yards to one main server Switched from [BuyBack Pro SQL](https://www.capterra.com/p/145792/BuyBack-Pro-SQL/) Software was not doing what we needed it to Review Source Response from ScrapRight Software July 10, 2020 Angela Thank you so much for the solid feedback from one of our longest and first customers!! We appreciate you! VR Verified Reviewer Controller Facilities Services Used the software for: 6-12 months ### "New approach needed" May 13, 2019 3.0 Pros Good POS system for the price and run specials. Cons Doesn't interface well with Quickbooks, and staff isn't helpful navigating the pitfalls of your product. Review Source Response from ScrapRight Software June 20, 2019 With no name I have to make an assumption that you are an iScrapRight subscriber? Our iScrapRight product is not intended to integrate with QuickBooks, nor will this be an offering in the future on this product. If you would like a discounted price on upgrading to our flagship product ScrapRight which does including integration to QuickBooks I would like to offer that to you. Also, iScrapRight includes chat support with our Tier One team but our Tier One and Tier Two support techs are available to our ScrapRight customers from 7am to 7pm EST M-F and Saturday's from 8am - 4pm EST via phone, chat and help desk tickets. Again, my main message here is please feel free to call me directly with concerns and for any help you may feel you are not receiving. My door is always open! Shon Duty, President, 877-897-6422 x1001 MS Mike S. Manager Renewables & Environment Used the software for: 1-2 years ### "Excellent Software for the Recycling Industry" October 17, 2019 5.0 ScrapRight has been a breath of fresh air, as we were using a custom Access DB that doesn't have the features or reliability that ScrapRight has. It has made us more efficient as we can run reports that we didn't have in our other software. We have a better handle on our inventory and our financials. Pros The interface is clean and intuitive. Inventory management is really well executed and if we have problems the owner of the company takes our calls or emails and makes it right for us. Cons The learning curve on some items such as brokering loads but once learned it is very easy to use. Reason for choosing ScrapRight Interface, Inventory Management, and mobility Review Source KK Kevin K. Vice President Wholesale Used the software for: 2+ years ### "Good for compliance" December 27, 2017 4.0 Compliance with state scrap purchasing laws. Photo record of scrap purchases Pros Keeps us compliant with state scrap purchasing laws requiring photos of material and seller, scanned drivers licenses, etc. Cons Supplier does not communicate well regarding requested changes or modifications of software. For example, we requested a "list all" button for a part of the program. We were told that it was a good idea and that the change would be made. But, after a while, we gave up waiting. Review Source Response from ScrapRight Software December 28, 2017 Kevin, Thank you for taking my call and allowing us to help you with the issues you are experiencing! I am confident that we will clear all of these for you with a little working together! Please never hesitate to call or email me direct! Shon Duty JC Jacob C. President Used the software for: 2+ years ### "I've had scrap right for many years now. Durability is excellent. Been easy to use." December 18, 2017 4.0 Streamlined inventory cost and analysis. Pros It is user friendly once you understand the system. Provides inventory and record keeping details. That enables me to maintain accurate cost analysis as well as keeping historical analysis. Cons At times the system runs slow. Other times part of the system just stops functioning and needs to reboot. Review Source Response from ScrapRight Software December 20, 2017 Jacob, thank you for taking out time of a crazy schedule to give us a 10 out of 10 recommendation! We appreciate it more than you can know! Regarding the slow or reboot, just a note, you have been with us I believe for 6 or 7 years, I am pretty confident that we could eliminate these issues altogether with a newer better up to date server that would also come with a 3yr NBD Onsite Warranty. Call me for options! ST Scott T. Owner Used the software for: 2+ years ### "We've been using ScrapRight for over 5 years now and have been very pleased with it." December 15, 2017 4.0 Pros ScrapRight keeps us compliant with state recycling laws. It's easy to use and easy to teach others to use. Cons I have no major complaints. The tech team is working out some kinks in the latest version. I will be ready for the GA vehicle upload to work without any problems. Review Source Response from ScrapRight Software December 18, 2017 Scott, thank you for taking the time to provide ScrapRight with a review! We really appreciate it! The kink you referred to with GA NMVTIS has been fixed int eh latest update which is being tested as we speak! You can expect a call this week to get your system updated! Please never hesitate to call or email if we can ever help with anything else! AS Alfredo S. Cashier Used the software for: 1-2 years ### "Best system i ever had" December 14, 2017 5.0 Pros if you looking for any ticket, you can find it really fast, everything is organized by the system, also is not down very often. Cons sometimes is really slow and the customers are complaining abou it, I have to call technical support to help me Review Source Response from ScrapRight Software December 15, 2017 Alfredo, thank you so much for taking time out to provide us with this feedback, it is appreciated more than you can know! Please do me a favor, the next call to tech support please mention this slowness issue and we will troubleshoot, find out why and make recommendations to eliminate! We hate to see any of our customers experience slowness issues. These are typically tied to a malfunctioning piece of hardware, typically a camera. But allow us the opportunity and I am sure we can find it and fix it! Remember support is available from 7am to 7pm M-F and 8am-4pm on Saturdays! KW Kevin W. Owner Used the software for: 2+ years ### "Scrapright Software has been a blessing beyond words. It has helped me to begin to expand." December 14, 2017 5.0 I have been able to expand my business, and ability to service others. Pros The software is easy to understand and use. It helped me to be able to track easily what was purchased, sold, the profit, and what remained in storage. Without this software, I definitely would not have made it through the rough times when scrap prices reached its recent low point. Instead, I have been able to expand. Review Source Response from ScrapRight Software December 15, 2017 Kevin! Merry Christmas my friend, thank you so much for taking time out of your day to review us! Please let me know if there is anything you ever need help with, you know I am here for you! NC Nicholas C. President Wholesale Used the software for: 2+ years ### "Best in the industry " March 13, 2020 5.0 Pros It’s so user friendly. Easy to teach employees how to use. Cons The down time with ID scanner. Every now and then it won’t work Alternatives considered [Scrap Dragon Xtreme](https://www.capterra.com/p/157223/Scrap-Dragon-Xtreme/) Review Source VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "LOVE IT! " June 19, 2020 5.0 Pros We really loved the pro attitudes and ability of the installation team! They came out and installed everything and trained our team in two days with time left over to spare! Love those broÕs PRO great team to work with! Cons If I had to describe a con, I would simply say we haven't found any yet, this software transition and all of our experiences have been amazing! We highly recommend this company in every way. We even told the company that we would be a place that other yards could stop and see it in action! Amazing company, amazing people and amazing support! Review Source DC Dennis C. VP Used the software for: 2+ years ### "Scrap Right has evolved into a great tool for the Scrap Industry" December 18, 2017 4.0 Pros There's numerous features to like but the best for me is the full size ticket screen which allows me to enter truckloads of materials in fractions of time Cons During the growth of this software I had many issues to start but they took my ideas along with many others & have eliminated most all issues to date Review Source Response from ScrapRight Software December 20, 2017 Dennis, thank you so much for taking time out of your hectic year end schedule to provide us with a review! You don't know how much it means to us! If there is ever anything you need, you know my door is open! Merry Christmas! MB Matthew B. Manager Consumer Goods Used the software for: 2+ years ### "Love This Software" December 4, 2018 5.0 My overall experience has been incredible. The amount of information this software provides is awesome. Pros There are too many things to begin to make a list about the reasons I love this software. From it being so user friendly to how personalized you can make it to your specific company. The functionality of this software is awesome and I would recommend this software to everyone in the scrap industry. Cons There are zero Cons to this product. I love the software. Review Source RC Robert C. Director of HR Consumer Goods Used the software for: 2+ years ### "Recycling made easy!" November 16, 2018 5.0 Pros User friendly, lots of features that can be customized and the reports. Cons Wish the customer history feature worked faster. Review Source Response from ScrapRight Software November 19, 2018 Robert thank you for submitting your review! This not only means the world to us but also helps other CRV and Scrap/Recycling yards like yours to make the "Right" decision to go with ScrapRight! Its crazy to think you guys have been using ScrapRight now for eight solid years! I am reaching out to Tech support find out why you are seeing a slowness in the customer history report. DM Dan M. Owner Used the software for: 2+ years ### "System is very reliable and when issues come up tech support is awesome, patient and understanding." January 25, 2018 5.0 Pros Compliance and accuracy are key factors to operate successfully in the scrap indusrty ScrapRight ensures both. Priceless Cons Cameras can be fickle needing cables to be moved and restarting but that may be our environment being outdoors Review Source Response from ScrapRight Software February 2, 2018 Dan, thank you for taking the time to review us! This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company! If we can help with the cameras please let us know! LG LAWANDA G. OWNER Wholesale Used the software for: 2+ years ### "THE SUPPORT GROUP IS WONDERFUL ,THEY CAN FIX JUST ANYTHING YOU NEED FIXED " January 26, 2018 5.0 CUTS DOWN ON THEFT Pros WELL IM COMPUTER DUMMY AND THIS IS SO EASY TO USE ! MY ELEVEN TEAR OLD HAS RAN THE REGISTER AND CUSTOMERS WOULD SAY YOU CAN DO THAT WOW! THATS HOW EASY IT IS TO USE . I WOULD'NT USE ANYTHING ELSE . AND THE ATM SAVES ON THEFT !!! Review Source Response from ScrapRight Software February 2, 2018 Lawanda, thank you for taking the time to review us! This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company! cO chris O. Technician Computer Networking Used the software for: 6-12 months ### "Works great, does what we need" December 14, 2017 5.0 Pros Easy enough to setup, and customer support is a breeze. Liked the way the software interface looks as well. Cons Sometimes have devices disconnect or need reconfiguring, otherwise seems like a solid platform software. Review Source Response from ScrapRight Software December 15, 2017 Chris, thank you for taking time and providing this review and feedback for us! Please note that when it comes any hardware connection issues we do provide FAQ & Videos on the Helpdesk which can be found on your dashboard! If you ever need us to hep with those connection issues we are here for you 7am to 7pm M-F and 8am-4pm on Saturdays at 877-897-6422 Option 4 EW Eugene W. Manager Renewables & Environment Used the software for: 2+ years ### "Easy to use software" February 17, 2020 5.0 Pros It is really easy to use, speed up my transactions for the customers. Easy set up and great support remotely. Cons I need the option to cash out multi tickets at once instead of merging. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.