Who Uses This Software?

Business owners and franchisers that provide services in the field (electricians, plumbers, general contractors, computer/appliance repair services, etc.).


Average Ratings

197 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month
    See pricing details
  • Pricing Details
    RazorSync Package Plans: Solo $40, Team $115, Pro $240, Enterprise $630
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • RazorSync
  • www.razorsync.com/
  • Founded 2010
  • United States

About RazorSync

Streamline management of your plumbing service with RazorSync software for mobile phone, tablet and computer. Schedule, dispatch, invoice and manage customer records from the field. View jobs and technicians on a map, rescheduling and dispatching to save time and travel. Data is stored on the cloud, to ensure easy access, and customer records update your office QuickBooks automatically. RazorSync users report higher billings, revenue and customer satisfaction. Start a free trial today.


RazorSync Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Electronic Signature
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Payments
  • Payment Processing
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Chemical Readings
  • Customer Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Work Order Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

RazorSync Reviews Recently Reviewed!


RazorSync is an EXCELLENT Platform!

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Software is very easy to use. I do not need a Server in my office and very mobile with tablet or phone. It integrates with QuickBooks easily and setup is a breeze. The mobile side is amazing with how fast to use in the field. No waiting for upload times. We will switch from phone to tablet when finishing the service call so we do not have to carry the tablet until the end. The phone app is excellent and easy to use. Able to take Credit Card transactions through the system and automatically updates real time. If you are already using QuickBooks it would be an very easy setup.

Cons: After using Successware 21 and Wintac - The cost of Successware 21 to high and the major issues we ran into for just an year with Wintac. I can not find cons with this company.

They all have different ways of making their software and have glitches but it is how they handle the issues is what makes the company stand out.

Overall: I moved from Successware21 (using it from 2004 to 2016) to Wintac (Using it from Jan 2016 to Jan 15, 2017) and I was looking for a good software that had an all in-one dispatch and financial. But after using Wintac for only one year - I had enough. I had demos done with 5 after looking at 15 companies and found out of the five companies RazorSync.

The Platform is SOOO easy to navigate through my techs love using it in the field and the customers love getting the alerts, emails too. One of the biggest problems with Wintac was my customers getting their invoices by email. No problem with RazorSync! The set up was very easy also and learn time of the platform took weeks not months. One thing I need to express is in the field my techs still have full function of the software in the field when there is no signal with phone or tablet. I have not used QuickBooks since 2003 when I was using Successware21. I was was amazed how easy RazorSync worked with Quickbooks Online version. For someone using QuickBooks already it would be a no brainer to go with RazorSync. In my opinion should be at the top of the list and definitely 10 times easier to use than Wintac.

One more thing about the QuickBooks since I have out of the loop with them for years - We are now doing using the full payroll services through them and cut my cost by $ a year after moving from PayChex for 20 years. Because of the great personal over at RazorSync and the software it has been a GREAT experience for us. We High Recommend this company and if you have a decision to make you must check them out, you will not be sorry.

Recommendations to other buyers: I would give them the opportunity to show you what RazorSync has to offer. Like you I was pulling my hair out trying to move from a bad experience to a company I could rely on and RazorSync is the company I am putting my faith in going forward.

Vendor Response

by RazorSync on February 13, 2017

Thank you for the compliments Don. We look forward to serving you and the entire Jack Frost Heating & Air Conditioning team!

Perfect solution for our business

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using RazorSync since 2014 and could not be happier. As a small business, we wanted an integrated solution for scheduling, dispatching, and invoicing and RazorSync fit the bill. We loved that we didn't have to invest thousands in software, our technicians in the field can access their schedules and enter notes and billing at any time, and everyone can see the history for the property we are servicing. In the few occasions we have needed support the folks at RazorSync are always quick and attentive to resolving the issue. New features have been added since we first joined and we have been able to pick and choose what suits our needs as an add-on.

Cons: I suppose if I needed to make a few alterations to suit our company I would make an option to limit the geographical area since we do not do any online orders and simply visit an individual's home. Currently if you type in 100 Main Street it will list anything worldwide that comes close to that address.

Overall: This is an all-in-one solution we utilize to keep our team on schedule; they have access to upcoming appointments to make sure they have what parts they may need; I can use the field tracking to let a customer know when they should arrive based on location; it helps coordinate payments in the field vs. billing I need to collect; I love the search option when a customer calls in (I can find them by the phone number on the caller ID before they even tell me who they are!); I could go on and on but I have to get back to work...

Simplified Service App

Jun 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We are an Electrical contractor and have been in business over 38 years, mainly new construction. A few years ago we decided to push forward and open a new residential service department. We began to research scheduling programs with the ability to invoice and keep all information stored in one place. After researching many many applications the frustration began! We couldn't find anything simple enough and within budget to meet our needs. Not giving up on our goals yet, I finally came across Razor which was relatively new at that point. The Razorsync website was very informative but I was skeptical so I called. I'm so glad I did because they were able to answer all my questions and explained very thoroughly how Razorsync worked. I decided to take the free month trial and once I downloaded it I knew at that we had found our scheduling app that does it all!!!

Pros: Excellent Technical Support Instant scheduling and dispatch Easy estimating and invoicing both in office and service field You can access the schedule from anywhere! Endless reports You can attach documents to work orders, contract, photos, forms, pics etc Accepts credit card payments Service techs can create their own work orders when emergency calls come in after hours Constant updates to customers, example -en route, onsite, job complete Customers just LOVE this!! GPS tracking on service trucks Customer Portal allowing customers to access their accounts You can make suggestions how to better the app for your use, Razor listens and productively works as a team There is so much more don't I don't use and I cant comment on because we already had resources in place - for example Payroll - we do in house QuickBooks - We use other accounting package

Cons: Updates to the App can be a pain at times, but probably more so for me because the guys in the field call me for their technical support, usually they cant remember the login and panic . So truly not really a con for Razorsync! Guess I cant find a true con, great job Razorsync!!

Best Bang for Buck!

Jun 11, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based. RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Pros: Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed. All the other features are great but you can find the same features elsewhere (and pay a lot more).

Cons: Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky. UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Razorsync is for the most part user is very friendly and easy to dispatch the information

Jun 27, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how the invoices come out and look and once everything is entered in, it can be easily imported into QuickBooks.

Cons: I would like to see an easier way to import the pictures after our technicians upload them because most of the vendors we work with have their own portals where we need to upload the pictures individually. I would also like to see an easier way to delete information that is not needed or is a mistake because if something is invoiced or quoted incorrectly you have to go in a round-a-bout to delete it. I would also like to be able to easily delete or edit a service item even if it is attached to another invoice or quote. On the dashboard, I would like to see more reporting with the invoicing, received payments and how much was invoiced out per day/month (even though I can see it in QuickBooks) it would be easier to have a quicker reference

Overall: I really like how the dispatching is done and received by the technicians and that all the pictures are retrievable. Just like I suggested, I just wish there was an easier way to import the pictures from RazorSync because we have some very large accounts where we have to upload everything on a vendor portal. Sometimes I have to take the technicians phones and take the pics straight off their phones so I can complete what I need to do. I do like the way on the invoicing and quoting is completed because they come out in a PDF that looks very professional to our vendors and customers. The importing of information from Razorsync into QuickBooks is very easy to do and convenient so that I don't always have to do double the entry.

Short Learning Curve

Jun 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: If your looking for a field service app then look no further. And trust me we tried them all. Quockbooks, GoServicePro, Jobber, mHelpdesk, ServiceM8, should I go on. First of all if you need a mobile app that works on Android then these guys have you covered. Most if not all the apps I mentioned above only support Iphone. All of our techs have android phones. The learning curve is almost non existent. Give yourself 45 minutes and your already a pro. Everything is synced right to the techs phone. You control what they see and do. So also tracks them with bread crumbs do you know where their at. When they change the status of a work order to "In-Transit" the app send an email or text or both to the client. This frees up the technician time having to call the next stop. I could go on and on with all the great things this does. Been a customer for almost two years and wouldn't think about switching.

Pros: Tech GPS tracking, no learning curve, great support (always answers the phone and fast email replies), integrated credit card processing, schedule by calendar view which is great, customizable, they host on a very fast server so there's no lag switching screens or loading multiple modules, customer portal, integrates with all popular accounting software if your already using something different. (There's accounting module works great).

Cons: Wish they had come up higher in the search when I Googled "field service tech software". I would haven't off had to go through all the other apps before finding them. They are always upgrading and improving the mobile apps (for both Iphone and Android). I wish they would send out a email to let us know so we can let our techs know to update their phones. Not a huge issue but that's the best I could come up with for the "Cons" section.

Great product for cost

Jun 27, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to create own form and customize in many ways. Customer service is great as well. Also the integration with quickbooks is a huge plus as well. We lite that we can customize almost any form. We are easily able to communicate with techs in the field. The customer reports are a great feature to send to customers to show them what we have done when additional details are needed. Overall we are happy with the product.

Cons: Reporting could be improved and navigation throughly the system could be a little more user friendly. Would like to see more Key Performance Indicators for tech and ability to integrate with marketing. I think it is probably a stepping stone platform but great for a smaller company.

Overall: Ability to use IPADs in the field and customer profiles. We really like the ability to keep all the customers info in one database but still can have the ability to export everything to quickbooks. Customizable forms are a great benefit as well. It has helped us streamline the paperwork side of our company and everyone can see the information when when needed.

We have been using RazorSync for a few years now and this program has helped with our workflow.

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our scheduled jobs are easily accessible wherever we are. It is easy for our employees to use. Our employees are able to use this software as a time clock. As a business owner we are able to pull up the jobs each employee takes part in on a daily basis. We are able to see billable time versus down time. We are able to store notes for the customer that helps keep a log of the type of equipment they have. RazorSync is affordable for small businesses. We use all of these things to set us apart from other small businesses. We try to think BIG! That is why we use RazorSync.

Cons: Our company does not have a time frame or a day for most jobs. They are not all scheduled. We have to manually move jobs over to the next day if they are not completed or unassigned.

Overall: We are able to keep track of employees and jobs. This software helps to run our business in a more organized manner.

Great customer database/scheduling software

Jun 27, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and has a nice mapping feature for customer appointments. We are now also using it for our time clock reporting, which is working out well. The customer service response time and assistance for anything we need is pretty prompt though and they are all helpful.

Cons: We have to make individual work orders for each technician, rather than being able to select 2-3 technicians for the same job. The software does have some odd glitches and will do things like not finding a customer that is known to already be in the database, show attachments as attached to the wrong customer (which is fixed by refreshing or clicking to another customer and then back to the original customer), the advanced reporting features do not produce reports that are easily downloadable, printable or edited.

Overall: It really helps us stay connected and our business functions better as a result of using the software.

Razorsync is Awesome. Enough Said

Feb 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile app, GPS tracking, Time sheet tracking, Invoice Tracking, Inventory Tracking Great customer service.

Cons: No PO system yet.

Overall: I have been using this program since 2013 and it is the best one I have found out there. And trust me I looked at a lot of them before finally deciding to stick with Razorsync. It is an intricate part of my daily operation. The ability to create customers, work orders, and multiple separate service request back to back on a customer is nice. I use it to track technician time sheets, daily route location, job to job GPS tracking, and I love the fact that you can add pictures of the before and after work of the jobs to each invoice and it makes a PDF that goes directly to the customer while we are still onsite shows the customers we are a professional company and will aways be ready to serve them whenever they need us. It puts us a step ahead of the rest in the HVAC field. Customer service is easy to talk to and very quick to respond. In short, this program is Awesome.

Recommendations to other buyers: Add a PO system.

Super easy to manage my guys!!

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that we can track our guys using the app. At any point I can pull up the map and see where any of my techs are. Also being able to attach photos for the jobs and notes is a great help to stay organized.

We've been using Razorsync for almost 4 years now and we definitely rely on our system. Tony helped us to set up our whole system. They've been super helpful.

Razorsync is by far our most used software for my business.

Cons: I really have no complaints with Razorsync. But if I had to reach and discuss an issue sometimes it's hard to get to talk to someone. And at the point that I'm calling I'm really needing help to get through whatever I'm stuck on. But when I do get someone on the phone they are super easy to talk to and are very helpful.

Overall: Running my business as efficiently as possible.

It has changed our service ticket process, and made our management and billing more streamlined.

Jun 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The layout of the system is well designed and easy to navigate. The app is easy to use, and allows our team in the field to process information in a quick and easy manner. The interaction with Quickbooks Online, makes our billing process much more simplified.

Cons: I wish the Service Ticket was better designed, and laid out better. The tickets are usually two or three pages, and it would be nice to have a more summary like feel. I also don't like the map on the service ticket, as it doesn't really work well. Since we bill from Quickbooks Online it would be nice to be able to eliminate the invoice portion from RazorSync and just be able to put a service ticket summary out.

Overall: We streamlined our service ticket and billing functions. We went from hand written tickets that would be billed on average 20-25 days after the call, to going paperless, and being able to now invoice tickets, 1-2 days after the call.

A lot of potential, but falls short on some very basic requirements

Feb 18, 2017
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Pros: Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.

Cons: There is no field for a purchase order, in our days 99% of our customers use a purchase order. Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find. When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information. Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter. The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app. At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number. The mobile apps are battery hogs on phones, so please make sure to have chargers on hand.

Recommendations to other buyers: It is a good product, and if you are using quickbooks for your accounting, some other software for your scheduling, time clocking, it will make your life easier. However, please make sure that the benefits of using this solution outweighs the cons listed above. We will keep using razorsync for now, but are evaluating other products.

Got us out of the paper age - worked as intended

Jun 11, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Razorsync took us from paper based scheduling to electronic scheduling. We are a engineering consulting company that dispatches techs to jobs throughout the day. Had served well to reduce dispatcher workload, reduce unneeded phone calls between employees, and serve as a searchable record of jobs performed. We are transitioning in the next few months to a custom built industry specific (and much more expensive) solution which will cover a more broad range of what we do besides just scheduling/dispatching, but razorsync has done very well over the past ~2 years to raise the productivity/quality from an unreliable process to a more streamlined one.

Pros: AWESOME dispatching screen, can drag and drop and easily modify jobs Serves as a mini CRM between clients input Customer service has always been extremely responsive when we've encountered issues

Cons: As with any program designed for a wide range of industries, it's going to have things which don't match completely to how you do certain things. Mobile app can be confusing in changing job statuses and between work orders and jobs. Originally we were told the iPhone 4 phones we used for everyone would be razorsync supported for a long period of time, but when razorsync dropped support when iOS didn't allow the new upgrade, forcing us to buy everyone new iPhone 5 models.

It's a Breeze once you get the process down

Jun 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can run my business from home on days where I just can't get in, if it's bad weather, sick kid, or just a personal day, I can still do my job by logging in from home

Cons: It was a learning curve in the beginning, but I think I can definitely call myself a pro right now, and my technicians even like it. The ease of using the Ipad for all their calls has just been perfect

Overall: The benefit of being able to work from basically anywhere, I use my phone most of the time if I'm not in the office, but If I'm at home, my personal home computer does the job. I've been in the hospital, on vacation, traveling and I have been able to set up work for my techs back on site.

Great company, perfect for all service, PHC . Used for 4 years just gets better!

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in one system, bidding, billing and payments with credit cards so easy. We can make it our own and personalize to our needs. They keep adding features and changing thing by listening to what their customers want and need. It's priced very well and is not going to break the bank! Customer service is very quick and they are on top of things!

Cons: The location service when setting up customers could possibly give locations near you to start, pretty sure I would never work in Africa! Small issue so not anything to make it unuseable.

Overall: Makes my job much easier! I have less to do in the office so can be out working.

RazorSync has given us the opportunity to streamline our service request department.

Jun 27, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have found the address database is up to date, which has helped finding correct addresses in new subdivisions. Also, having the history speeds up return calls for additional service. Being able to see on the map where future jobs are helps is effeciency of scheduling.

Cons: I wish there was a way to break the visual of the maps and service tech into groups. Such as when more than one service coordinator uses the system and only needs to see their areas, or when the service department is broken into different geographical regions.

Overall: service job visibility, scheduling efficiency, current address database.

I researched many other programs for appliance repair service though this was the best fit for us.

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The search ability by addresses since my home warranty and property managers send payments by address not names.

Cons: I would like the system to be able to post a payment that is greater than the trip charge. Example: The customer has a $100 deductible and our trip charge is $75 but the invoice is not complete but I need to post payment. I can not post in software only through Quick-books then it looks different in Razor-sync.

Overall: RazorSynce gives us the ability to see the location of the customers for better location management. I am able to recall a customer and drag and drop into an appointment then edit minor details when I have time.

We are constantly pleased with the new functionality that is added and the customer service!

Jul 05, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The ability to complete a request from open to invoice easily and the ability to designate bill to and service to addresses, as well as the trackability for repeat customers and problems.

Cons: The mobile version Service request vs Call gets a little complicated switching through screens, to try and find information. Additionally, I don't like that I cannot email more than one customer at a time, an invoice when the job is completed.

Overall: We are able to manage our day very easily, as well as track any customer notes and office notes so everyone involved knows what is going on at all times.

Razor Sync - Great Product and Pricing for Small Service Oriented Bus.

Mar 19, 2015
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is easy to use even for those who struggle with the computer. I have been using it for over 2 years and my staff love it. All my techs use iPads in the field and they can see their daily job load, complete while at the job site and have the customer sign the iPad accepting the completed work. Once they do this, we are able to generate an invoice and get this out to them via mail or email. The best thing about RS is their responsiveness to questions. I no sooner send a request for clarification then my phone starts ringing. The guys/gals are knowledgeable and speak ENGLISH. Pricing is very good as well. I can adjust up and down as my tech compliment changes and can reduce my overall costs just like that. There's no contracts or long term relationships.

Cons: The product could be a bit more easier to use to assign jobs via an iPad. Sometimes the app crashes.

Recommendations to other buyers: It's well worth the time to invest in looking at this product. It's great for small businesses.

It's the best option for my service company's needs!

Jun 28, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It syncs with QuickBooks Online very well, it is an app so my employees don't have to have a good internet connection to input info, clicking on the address opens maps which makes my employee's life easier.

Cons: Sometimes it freezes while syncing and sometimes it duplicates items on work orders. After reinstalling the app everything usually works again. Customer service is helpful fixing issues.

Overall: Helps make my employees more organized. They used to lose client sheets and forget to do jobs. Now they have all their jobs in a list and clicking on the job allows them to open the map to get there.

Great software for the value budget

May 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I used them for about 2 years in my last company of 6 technicians. It was very user friendly. The qb. The user interface and ability to look up consumer information was awesome! Dashboard inside the office, to use on the desktop was very helpful. Changing things & adding users/roles was simple.

Cons: Quickbooks integration was a hassle. It was batched, not live. Errors or changes make it difficult to keep up with. Updates were a pain. They didn't use to offer customizations of the platform which limited your ability to tailor it to your business.

overall this software has allowed me to manage my business globally

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are a few things I like but what I like the most

1. Scheduling is easy and fast

2. Sending invoices and service reports is great and the customer love it

3. the overall accountability Razor provides is awesome

Cons: there are only a couple for me, the employee gps tracking isn't as accurate as I would like it to be and there are issues with clocking in and out of work. we have started to use a different software to clock employees in and out of work because the issues, called Time CLock wizard

Overall: just the overall accountability that Razor provides

Love using Razor Its fantastic.

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything about the software. I am thrilled that we came across Razor. This software saves a lot of time and paperwork . I really like the fact that all my customers info is in one place. No more writing down on paper .

Cons: My least favorite thing about the software would be I can't delete a customer that already has had an invoice created or had a service call request. Also if we have a husband and wife in separately you can't match them together.

Overall: Being able to keep track of previous invoices and having all my customers info at hand.

Changed our business

Jun 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Prior to razorsync we did all service tickets on paper and then we had to manually enter them into quickbooks. We had issues with tickets getting lost, not turned in, being hard to read and uninvoiced. With razorsync having the module that allows us to import invoices it saves us so much time and no lost money.

Cons: I wish the functionally was a little easier for technicians to use. It can be confusing with service Calls and multiple work orders in one call. It was a little challenging for our techs that are not computer savy to pick up. I wish notes saved automatically. We have lost info because clicking done was forgotten

Overall: No lost tickets, dispatching with techs in the field

Overall we like the service.

Jun 28, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We like the interface mostly, as the admin I like being able to tell where my techs are at . The PC experience is easy enough to use and all info is simple to find.

Cons: Its a bit 'clunky' at times. Alot of scrolling between different fields and panels seems unnecessary.

The mobile app is also a bit slow to use. Lots of different clicks just to set up one service request. I would be happy to explain if someone were to call me.

Overall: Scheduling service calls for our technicians.

Also, in the 'more about you' section, under Industry.. Seems like something like 'appliance repair' which is what we do should be there... Even HVAC, and plumbing isn't listed... I would have thought that would be the three most popular users of this software

RazorSync is my lifeline and connection to my plumbers and customers.

May 16, 2016
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is constantly being improved and enhanced. I've seen RS make great strides in the years I have been using this product. The technical support is professional but personable and are usually very timely with their responses to issues. The online help section is pretty informative too.

Cons: The support hours are not long enough. When updates are performed to bring new options to the software, we do not always know what has been done, so we end up learning as we go. I would like to see more options available to the user for data entry purposes, ie: indicating a primary number for call backs; an area for a phone extension, more consistency in how the same feature in different areas work slightly different, ie: the email button in some 'windows' initiate an entry in the customer's note tab indicating an email was sent, to whom/address and the date/time; other email icons don't do that, so I have to go in personally to input the info.

Recommendations to other buyers: Take your time and read through the Help Section - there are a lot of tips and tricks there! It's a great program, and it gets better all the time.

Super simple software, amazing customer service!

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. This software is so simple to use and was by far the easiest software of its kind we tested to set up and get running. It took about 4 mins to import all of our 1500 customers and we were up and running. Customer service is the most important part of our business and Razor Sync hits it out of the park, they are always there to help should a problem arise or if you have a question.

Cons: Limited routing ability, but I'm told they working to improve it, don't like the weekly job calendar view, a few to many steps to schedule recurring services with pricing.

Overall: This product has made our company more efficient and has helped us grow quickly with few growing pains!

Awesome Service Business Platform

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all the improvements they have made over the last 3 years. This program is so user friendly and fairly versatile.

Cons: The are a few quirks or updates that don't mesh with our business needs, but we strive to work around those items. I also have the ability to request the engineering team to consider changing anything that doesn't work on a broad sense.

Overall: This is an all encompassing cloud-based platform that allows my company to manage 80% of our business - invoicing, scheduling, contact with field reps, integration with Quickbooks, and more!

Really like the program

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very user friendly. It's tracking features are great. It's nice to be able to see where the job is and where the technicians are on the road.

Cons: A little expensive. Having to pay for every user adds up. The other thing we would like to see is the proposal feature changing so we can have saved standard proposals (this is something we have been asking for for over a year). the last time I called I was reassured it would be released in August 2017.

Awesome Customer Service! I would hate to run a service company without it!

Jun 27, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can see where all my techs are without having to call them. I can open service calls on the go from anywhere. Then, my tech can sync and see it in real time all the details they need to address the service call.

Cons: It is slow to maneuver around on the desktop. It would be nice if you could see the work order information faster from the schedule screen.

Overall: Organization of the service calls is great. It keeps everything in order.

Have to say that RazorSync is a dream come true.

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The scheduling, dispatching, notifications, qboe, payroll, statuses, and reports. All perfect! It all works so well together and very user friendly. My guys use it on tablets and even non tech savvy guys use it with out a hitch.

Cons: I wish it could integrate with HubSpot. All it lacks is a means of traking emails and contacts between the staff and customer. A little more of a CRM I suppose.

Great. Customer support

Jun 27, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price is good. Ability to edit. Use on the road

Like phone number set up. Like tapping on address and pull up

Cons: Searching is limited. Would like to print schedule for the day (older gentlemen). Wish when you tap in address it would pull within 10 to 20 miles not have to scrunch in and out while driving. Would like date and weather to show each day.

Overall: Ease of scheduling 3 techs. Customization for needs

Its been great - totally changed our business.

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to track all our jobs and trips. Work orders that require multiple trips can be "rolled up" into a single service request. The photo capability and storage has been fantastic. We don't utilize all the capabilities of this software and it is still fantastic for us. Super flexible so you can almost always accomplish what is desired.

Cons: The "back" button always takes me to the main screen which is annoying. Sometimes get a "glitch" where the customer field is different than the job details.

Wonderful

Jun 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to learn, easy to add customers and stay organize. My technicians can use with an app on their phone and its internet based which allow me to go oversea and still work.

Cons: I cannot see all my technicians at once in the Field Workers Map. As a growing business, more technicians I have on field the harder is becoming to schedule.

Overall: Helped my business to grow on a organized way.

RazorSync has been a useful tool. There are some enhancements that would make it better

Jun 28, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Multiple platforms supported. Responsiveness of the support team and willingness to help and answer questions.

Cons: Needs some improvements in synching to iPhone and iPad. Auto synchronize never happens. Also the ability to split payments across service requests and other work orders without having to re manipulate them to accommodate a single payment from a customer.

Versatile Service Management

Jun 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple for users and administrators. Scheduling of resources is straight forward. Mobility! Mobility! Mobility!

Cons: I would like to see a better preview from the mobile device for the completed form. Some of our techs use a PC to complete a form in the field and would benefit from a more consistent experience.

Overall: Reduced paper, and better management and dispatch of service requests

Razorsync keeps us organized and as a result has brought in new contracts.

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is the most user friendly out of the many systems we looked at. We look very professional and our customers appreciate the organization and the ease of making credit card payments. Because we are so organized, we have been able to pick up some major property management contracts. Our sales increased by 33% in one year and we have hired 4 new employees.

Cons: I would like to have Service Agreements added for our commercial customers.

Overall: Razorsync is the best that ever happened to us!

Customer service is on point! The Razorsync team is quick to resolve any issues and answer questions

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. I can train a new person how to use it completely within one hour. The support is really good. They respond very fast with answers and resolutions.

Cons: Would like to be able to easily schedule more than one technician to one job at time of creation of service appointment, without having to do multiple steps.

Great Software

Oct 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it works well with Quick Books and the technician location feature.

Cons: Again the price increase is going to be an issue for me if I do not get more techs.

Overall: I love using Razor Sync considering I am running a small service repair business, the experience is like no other. When there is an issue their team get's right on it and they haven't made me wait over 24 hrs for a reply. If I could change anything it would be their new rates and yes I understand that in order to keep the service great they have to invest more. Overall the service is great!

Recommendations to other buyers: Not at this time.

RazorSync has made scheduling and keeping track of customers so much easier!!

Jun 27, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of looking up customers. The schedule is easy to move around and change. The maps allow the people in the field to easily find where they need to go next.

Cons: The amount of battery it uses on cell phones. Sometimes the maps portion does not work and we do have issues on the cell phone from time to time.

Overall: Easy to use, saves time.

Great Software

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its very detailed and has a lot of key features to choose from. We all stay connected using this software.

Cons: There are a lot of different screens and navigating from screen to screen may be timely. I find myself opening the software 2 times. 1 for digging thru customers and one for seeing the schedule.

Overall: All of our info is one location

RazorSync is a life saver!

Jun 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders, tasks, my customer database, allows files & pictures to be attached to specific jobs or the customer.

Pros: The map page allows me to coordinate the incoming jobs according to location and also to track my plumbers off their smart phone GPS so I can estimate ETAs for the customers. The Reports tab is also very versatile and I am able to obtain the necessary data I need with just a few clicks! The Support Staff are all professional and knowledgeable. I usually get answers to questions right away or in a reasonable timeframe. I love that if RazorSync is down, I still have access to the appointments via our gmail account!

Cons: Support hours are too short - It would be great if they were available so business in all the time zones had access during typical business hours (M-F, 8-5) or longer.

Have used for several years. Great program to dispatch- affordable price. Continues to get better.

Jun 27, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to track and dispatch calls. Love that it continues to advance and have more features. Affordably priced.

Cons: Some of the areas are more challenging to set up. I have not been able to master setting up the forms section.

Overall: Able to track calls for billing purposes. Organization of time for technicians. Better customer service.

This is a great dispatching program. Easy to use and look up customers.

Jun 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to look up customers. See the dispatch board and the where the technicians are in their day. The little company that we are it is great that we can see where the technicians are with the GPS tracking without having to spend extra money on having GPS on their trucks

Cons: I do not like that you can not have 2 customers with the same name. I use quickbooks online and when an invoice amount has to be changed its complicated to change the amount and it does not export the new price into quickbooks online.

Overall: Easy dispatching, customer history all under the customer's address, looking up customers names and phone numbers.

The only thing better would be a custom product.

Jun 10, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: A custom product was going to cost us well over $20k and was not the option we were ready to take. We tried numerous other "box" products but when we found RazorSync we stopped looking. For the first conversation we were hooked. The customer Service people are just amazing to work with. Even if you don't have the answer you would like to hear they make you feel good about it. Though the product has some work arounds for our industry we have been able to handle a 300% growth month over month by having this system in place. WE COULD NEVER HAVE DONE THAT ON PAPER. I appreciate the right cost product doing way more than the other options we tried. I love the product, our techs love the product, and most of all our customers love the product that allows them to know where we are and when we will be there by just logging in to their portal. I am looking forward to the next phases of the product and hope we can keep growing with them. Excellent Job RazorSync people!

Pros: Excellent layout and workflow Great service response to questions More BANG for your buck than any other product I have ever seen

Cons: It is NOT custom so there are some changes or adjustments that have to be made to workflow for it to work well.

Great product and customer service. Wish i would have had it sooner.

Jul 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: I like it all. Everything they offer is great. It keeps up with all my customers and work orders.

Cons: User priced. The fact that you're charged based on the amount of users that use the system wish it was just a flat fee but i understand.

Overall: I have told 3 companies about you and i think they have signed up

Razor Sync has been great for our Electricians and for scheduling makes my life easier!

Jun 27, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the scheduling and how it assigns job numbers, easy to go back and look up history. It is a great product. Easy to keep up on past jobs.

Cons: Changing the passwords every 3 months.I wish I could enter a job address and it would instantly move to the top of the list. It is a pain to arrow up from the bottom of the address list to create a new job. (Keep in mind this only the case when entering a new address under my G.C.'s)

Overall: The scheduling for sure

Excellent

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ability to have a whole customer database, scheduling software, technician tracking, inventory etc database with one application

Cons: Occasional "bugs" like any program, however RazorSync is very quick to correct issues as they arise.

Overall: Customer management, technician management, inventory management

Good software but STELLAR customer service....

Jun 27, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: The software is continually being updated with great new features. The CS team responds quickly and with deep knowledge of the product.

Cons: The overall speed seems slow. Aside from this, there is really nothing bad to say about the product.

Overall: Ease of scheduling and tracking service personnel.