# RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RazorSync Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews JV Josh V ownerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “great customer service and easy to use software“ January 15, 2025 jt julie t adminBuilding Materials, 2 - 10 employeesUsed the software for: 1-2 years. “Seemed like less and less updates were being done, not really keeping up with the competitors.“ June 22, 2022 Antonieta S Administrative Security and Investigations, 2 - 10 employeesUsed the software for: More than 2 years. “I work with RazorSync Daily, we can see schedule, it is a great tool for time management in our industry.“ August 18, 2022 JC James C OwnerStaffing and Recruiting, Self-employedUsed the software for: 1-2 years. “adding tasks/jobs was very convuluted and clunky“ September 7, 2022 AA Ashleigh A SalesConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the layout being easy to read because it is not over crowded.“ October 6, 2023 BH Brianna H Secretary, HRConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed.“ March 16, 2021 jt julie t adminBuilding Materials, 2 - 10 employeesUsed the software for: 1-2 years. “The customizable options were great, now that we are using new software, I miss these features“ June 22, 2022 BH Brianna H Secretary, HRConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing.“ March 16, 2021 ## Showing most helpful reviews Showing 1-25 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rod S. Owner Construction Used the software for: 2+ years ### "Very Good Solution for my Business" November 3, 2019 5.0 Generally a good tool that is central to my business operations. Lots of good features that cover the critical aspects of what I need to run my mobile window screen company and a support staff that is available and responsive. Pros Comprehensive CRM package at a reasonable price Cons Not easy to customize, some aspects are stilted, different platform versions are inconsistent Review Source Response from RazorSync November 7, 2019 Thank you for the review and feedback Rod! Please reach out to us if you need anything. DW Dillon W. System Support Director Construction Used the software for: 2+ years ### "Glitches and work arounds " November 6, 2019 4.0 Very Successful software that does a great job on the customer support of the product. Very well designed with many features. Pros The software allows me to track my business very closely. It allows you to go paperless. Cons A few glitches with estimates and work orders, and yes there were workarounds but it would be nice if there was a fix Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing RazorSync It has a better reports program and had more features at the time. Review Source Response from RazorSync November 11, 2019 Thank you for the great review Dillon. We work very hard to deliver a powerful solution and one that is backstopped by world-class support. We look forward to serving you. If you ever need anything, please feel free to reach out to us. AP Ashley P. Account Manager Construction Used the software for: Less than 6 months ### "Daily User my thoughts..." September 29, 2023 2.0 My overall experience has been ok. However, once we stop having the internal page down errors and all other issues, we tend to experience daily it will get better. Pros As a daily user for Razor sync, I can say it has its hits and it has its misses. Sometimes we have a good day of use, then other days it's not so good. These are my experiences with this program. Cons The improvement should be testing out why we experience the internal pages lost every other day. This has happened pretty regularly since using the program. It slows down our productivity and we can't do most of our work when this is down. Review Source Response from RazorSync October 3, 2023 Good Afternoon Ashley! Thank you for taking the time to review RazorSync. Although we strive to provide exceptional reliability, we must also acknowledge that recent service interruptions have posed challenges. We share your optimism while also providing assurances that our team is working diligently to ensure continuously solid uptime to return us to the high level of stability our Customers have always known us for. As always, please do not hesitate to contact us (877) 675-4395 or support@razorsync.com if we can be of assistance. Thank you for allowing us to serve you! GC Gregory C. Service Manager Retail Used the software for: 2+ years ### "RazorSync review " November 1, 2019 4.0 Greater control on the work order process and accounting process. Pros Ease of use and ability to create multiple work orders for the same customer. Cons I wish you were able to flip easier through the program to access various work orders. When you enter in a work order, I wish this would automatically open up and allow me to see instead of having to flip through the customer. The work order should open up to the proper work order. Reason for choosing RazorSync RazorSync was the best option for our company. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) We needed a more efficient program for all to use and greater control of the system Review Source Response from RazorSync November 8, 2019 Thank you for your feedback and review! If you ever need anything, please feel free to reach out to us. RK Robert K. President Environmental Services Used the software for: 2+ years ### "Great value" November 6, 2019 5.0 Already found 1 technician committing time-card fraud via the GPS tracking feature, great for customer complaint verifications w/GPS tracking/check-ins, and customer search field is excellent. Pros GPS tracking, timesheets, customer notification of service technician status (en route, on site, completed), best customer search function and address auto-fill there is. Cons lacking infinite customer scheduling, no way for mobile devices/techs to check their own hours. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing RazorSync Good QB integration, GPS tracking, time cards all included. Review Source Response from RazorSync November 7, 2019 Thank you Robert for the review! I'm so glad we've been able to assist you! Please reach out if you ever have any questions. TB Taylor B. Administrative Assistant Information Technology and Services Used the software for: 6-12 months ### "Razor Sync Review - KBS" March 16, 2021 5.0 Overall experience has been great, very easy to use, and works for what we need Pros We like the look overall, the calender, being able to have digital signitures etc. Cons There are some errors every once in awhile and sometimes it can be slow but the problems often work themselves out. Also seems to be specifically for HVAC companies, we use for mailing equipment, sometimes companies have multiple machines -- we have been able to adjust for our needs which is good however. Reason for choosing RazorSync Updating to a new version of Intuit Field Service, and this one. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) Needed something with more features, as well as a better overall look easy to use for those who are computer literate, as well as some of the staff members who are not as fast at picking up new softwares. Review Source Response from RazorSync March 24, 2021 Thank you for the great review Taylor! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. BS Brett S. Business Development Manager Construction Used the software for: 1-2 years ### "Overall Good Product, Some things lacking" November 1, 2019 4.0 We tried to switch to another software for the option mentioned above. But ended up coming back to Razor because everything else worked so horribly, but Razor worked really well in a lot of small areas. Pros We've tried a few different ones and for the price, we haven't found any better than RazorSync. The usability from different devices and flow of information seems to function very well. Cons The one thing we wish we had is the combination of this dispatch software with GPS tracking. We get a little bit of it in the technicians tab dropping cookies, but if I could dispatch in Razor, and then go to the GPS and have all the funcionality built there it would be powerful. Would really love to automate time sheets by setting up a geo fence. I can dispatch a job, see the vehicle leave, then once the vehicles leaves the geofence his time sheet starts, one back in the geo fence his time sheet stops. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing RazorSync Price for Service Titan, and usability for Reveal. It's a horrible product and so much doesn't work. Review Source Response from RazorSync November 7, 2019 Thank you Brett for the review and the feedback. Please let us know if you have any questions or need anything! SC Shawn C. Director of Business Development Construction Used the software for: 1-2 years ### "Mobile Scheduling Services" November 6, 2019 5.0 Pros RazorSync helped improve the time spent on scheduling my technicians for their daily work. From a management perspective, the dashboard is a great visual to see where my team is scheduled to perform work. Updating and changing schedules on the fly has been a great feature. Improved productivity for my office and field staff. Cons My technicians can easily turn off location tracking in the app. Alternatives considered [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing RazorSync Simplicity of scheduling. The user interface on a mobile device was simple to use for my techs. Pricing was more favorable than other companies. Review Source Response from RazorSync November 7, 2019 So glad RazorSync was able to save you time!! Thank you for making us a partner in your business. Please connect with us if something ever comes up! rM rachel M. Office Manager Construction Used the software for: 2+ years ### "Comprehensive Software for Service Providers" March 16, 2021 5.0 Pros From customer leads to payments, this software covers everything you can think of. One of my favorite features is the customer interactions you can set up, by letting them know when we are on our way or onsite. Cons My biggest complaint is customization. To be Fair Even since we first purchased the software, they have implemented new customizations. So keep on adding customizable fields, RazorSync! Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) FieldEdge was too complex for us as a small business. Review Source Response from RazorSync March 23, 2021 Thank you Rachel We look forward to serving you. DD Denise D. CFO Real Estate Used the software for: 1-2 years ### "Far and beyond our previous solution" November 1, 2019 5.0 We have had a great experience. Support is responsive and helpful. They have helped us with the development of customizations and have come up with unique ideas to work with our business model. Pros Intuitive and user friendly. It is also integrated with Quickbooks for financial statement generation Cons Invoice printing, we would prefer batch printing. Work order templates, currently you only have an option to create a template at the service request level. Review Source Response from RazorSync November 7, 2019 Thank you very much for that great review Denise! We truly appreciate the opportunity to serve you. If you ever need anything, please feel free to reach out to us! VR Verified Reviewer Administrative Security and Investigations Used the software for: 2+ years ### "RazorSync Great Software " August 18, 2022 5.0 I work with RazorSync Daily, we can see schedule, it is a great tool for time management in our industry. Pros I love that we can add new clients, and add multiples address, phone numbers, job title. We can see the daily schedule, run report, track services that we provide and need to be provide in the near future. Cons When you have a name connected to an invoice, can't be removed from the software so we have to delete all the invoices attached to that name or service address. Review Source Response from RazorSync September 1, 2022 Thank you for the great review! Remember to reach out if you ever need anything! MF Michele F. Member/Manager Commercial Real Estate Used the software for: 2+ years ### "Good price for our purposes" November 5, 2019 4.0 We are a service business. We can schedule and easily move jobs by dragging and dropping. We can see on a map the locations of the technicians. There are some things you can customize, like color coding and status changes (like "need to reschedule"). When we show payment in Razorsync, it also checks it as paid in Quickbooks. The technicians can edit the description of each job, and send invoice immediately. They can take photos and attach within the invoice or quote. The customer service is excellent. Very nice people. Pros The scheduling, mapping, location tracking, ability to edit status of job with visual cues like color changes, Quickbooks link, invoicing and estimates. I also like the user interface and visuals. Cons Unable to easily send an invoice or estimate to more than one email as a customer default. We can't easily tell when an email has been sent. We have to create some workarounds. For example, we service many apartments in many complexes per day and have to use the summary line to insert the apt. number. It would be too cumbersome to create an individual address with all the contact info for each apartment at the same complex. Updates or improvements have been slow to happen, but I understand the new ownership should help. I wish we could shrink or move some of the page layouts on the schedule page. Reason for choosing RazorSync It provided more solutions for a good price. Some others were less flexible and too bulky. Some had features that were less user-friendly or unnecessary for our business and too expensive. Review Source Response from RazorSync November 7, 2019 Thank you for your review and feedback Michele! We are constantly working on updates and improvements to the software. I will pass your suggestions along to the team. If there is anything else we can help you with please do not hesitate to call 877-675-4395 option 2 for support. AC Alissa C. Owner Retail Used the software for: 1-2 years ### "Service Issues" November 1, 2019 3.0 RazorSync has been fairly easy for my non tech savvy employees to use. Though trouble shooting when there are issues is a bit of a nightmare. This has stream lined my payroll processes and increased the speed to invoice clients, though the way the software works, I can't use the invoice functionality. I also find it hard to trust that things will work properly after the experiences we've had. Pros The reporting capability and ability to cut out paper were huge reasons we purchased. Those continue to be positive. Cons The customer service is extremely subpar, and there are constantly tech glitches and issues that the company cant explain, doesn't take accountability for and don't seem very concerned about resolving. Getting a call back or follow through on issue resolution is non existent. When I sold the product I was told things could be customized and that the company could be paid to do some customizations. But once I purchased and looked towards getting some things changed, that wasn't actually true. Additionally the training on the front end was worthless which caused more work for me having to train my own people and create my own user manuals. The fact that the software looks different if you are using Android vs Apple is also not ideal. Alternatives considered [Movista](https://www.capterra.com/p/137097/MVMobile/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Review Source Response from RazorSync November 11, 2019 Thank you Alissa for your review and your feedback, we appreciate it. Thank you for bringing these issues to our attention. Please feel free to email me directly khaverty@razorsync.com or call us directly at 877-675-4395 to see if there's an issue we can help resolve. PM Phil M. President Information Technology and Services Used the software for: 2+ years ### "A great tool for managing a service business..." November 6, 2019 4.0 RazorSync has been a good choice for the money we spend on it. The issues we run into are rarely serious and we've found ways to work around the one-way sync for the most part. Overall we are pleased with RazorSync and will likely stay with it for the near future. Pros RazorSync does a good job at managing Service Orders, Work Orders and Invoicing for my business. The workflow is reasonably well thought out and implemented and the mobile app makes it easy to check in and out of jobs. The web interface is decent and being able to track technicians' locations through the Field Workers map is handy for determining ETA to jobs. We do invoicing and accounting through Quickbooks Online and the syncing from RazorSync makes billing simple. The Customer Service we've received from RazorSync has always been friendly and timely. Cons QuickBooks Online syncing is only one-way so invoices added in QB or modified doesn't carry changes through to RazorSync. We were told shortly after we signed up that updates were in the works to make it a true two-way sync but two and half years later that still hasn't been implemented. Updates to the product seem to have slowed in the last year and we've not seen too many new features added as of late. Review Source Response from RazorSync November 7, 2019 Thank you Phil for the review! We are happy to hear that our customer service has been timely and friendly! Thank you for making us the partner in your business. Please connect with us if anything ever comes up! EP Edwin P. Manager Security and Investigations Used the software for: 2+ years ### "Making you work flow easier" November 1, 2019 5.0 Overall the the software works great. Pros With the techs inputting hardware while they are onsite and using the on route and on site features in the software, it makes billing out the jobs so much easier. It also gives our invoices a more professional look rather than hand written invoices (and a lot easier to read.) Cons I have a couple of customers who have over a hundred ship to addresses, and at night when we get called out to a call you can not scroll alphabetically thru the addresses. I have had to manually move them one at a time to have them come up alphabetically. Then one update they change (for one customer) from A -Z to Z-A. It would be nice to either be able to drag and drop them alphabetically into place or hit a button that can sort them from A-Z Reason for choosing RazorSync I did not purchase nor did I have any involvement in the purchasing of the software. I simply manage the staff that use it. I would say though, that if I was still with my previous employer and if I had bought the company like was planned. I would have completely switch over from using a 3 page carbon copied invoice to this product hands down. Review Source Response from RazorSync November 7, 2019 Happy to hear the software is working great for you! We appreciate your feedback! If you need anything, please feel free to reach out to us. SE SARAH E. Service Operations Manager Construction Used the software for: 1-2 years ### "Needs some tweaks" November 1, 2019 4.0 Pros It's intuitive & easy to use, and I like that it allows for as much detail and info as possible to be added to a work order. And in service, the more info the better! Cons when using on a desktop, the program lags when typing due to the autofill functionality. our database is quite large, which I believe may cause the lag. there are a few glitches that cause work orders to either duplicate or not populate at all. for example, from the schedule tab, if you search for a service request and drop & drag it onto the schedule to create a work order. when viewing the details of the work order, you must re-select the work order or you could potentially be editing the wrong work order. with a high volume operation, this can cause errors and confusion. also, it would be nice to have a way to view a work order report and, if possible, a quick view of the schedule from the customer screen, and vice versa. There's a lot of clicking back and forth between tabs that eats up a lot of valuable time. Review Source Response from RazorSync November 7, 2019 Thank you for your review Sarah. We're sorry to hear you've been having issues . Can you contact our support at 877-675-4395 or send an email to support@razorsync.com to see if there's an issue we can help to resolve? GR Greg R. supervisor Construction Used the software for: 2+ years ### "Its OK" November 4, 2019 3.0 A lot of talk and nope can't change anything for you. Pros Its the best we have right now. Looking at other software. Cons The predictive addresses and customer names. No name only color on the phone app for the workers that are scheduled. Let's see rep is green and I think rep is lighter green and rep is light blue no maybe darker blue or reddish pink......I'm glad we only have a few employees otherwise I would have to open each scheduled time and see which employee has what job. Also I think it should be up to me on which permissions I grant you. The app will not work unless I grant you a few permissions. Reason for choosing RazorSync Seemed to be the best choice at the time. Switched from [Method CRM](https://www.capterra.com/p/130389/Method-CRM/) Razor had a few more applications Review Source Response from RazorSync November 11, 2019 Thank you Greg for your feedback. We are sorry you are frustrated with portions of the app. Please contact our support team at 877-675-4395 option 2 or see an email to support@razorsync.com to see if there's an issue we can help you resolve. VR Verified Reviewer Sales Representative Retail Used the software for: 1-2 years ### "Short Learning Curve" June 10, 2016 5.0 If your looking for a field service app then look no further. And trust me we tried them all. Quockbooks, GoServicePro, Jobber, mHelpdesk, ServiceM8, should I go on. First of all if you need a mobile app that works on Android then these guys have you covered. Most if not all the apps I mentioned above only support Iphone. All of our techs have android phones. The learning curve is almost non existent. Give yourself 45 minutes and your already a pro. Everything is synced right to the techs phone. You control what they see and do. So also tracks them with bread crumbs do you know where their at. When they change the status of a work order to "In-Transit" the app send an email or text or both to the client. This frees up the technician time having to call the next stop. I could go on and on with all the great things this does. Been a customer for almost two years and wouldn't think about switching. Pros Tech GPS tracking, no learning curve, great support (always answers the phone and fast email replies), integrated credit card processing, schedule by calendar view which is great, customizable, they host on a very fast server so there's no lag switching screens or loading multiple modules, customer portal, integrates with all popular accounting software if your already using something different. (There's accounting module works great). Cons Wish they had come up higher in the search when I Googled "field service tech software". I would haven't off had to go through all the other apps before finding them. They are always upgrading and improving the mobile apps (for both Iphone and Android). I wish they would send out a email to let us know so we can let our techs know to update their phones. Not a huge issue but that's the best I could come up with for the "Cons" section. Review Source JP Jack P. Field Technician Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Razor sync imrovments" November 9, 2019 4.0 very good. site could be a little more eye popping. buttons more bubbly. needs to be easier to get around. not all buttons are obvious to find. Pros Lots of features. There is an app which is helpfull. Cons Want to add multiple people to one job so i dont have to create multiple work orders. There also needs to be an easier way to view all work orders for one site. Also should be another selection for status of work order such as "incomlete-return needed" or "incomplete-end of day". Could also make it so that work orders dont need to be in consecutive days. I would like to be able to have something scheduled on Monday and be able to come back on Wednesday and still be able to access my notes from that monday because i am still working on the same thing. It would be helpful to organize jobs that were cancelled or restructured or a return site visit needs to be done to be put in a place so i know what waasnt completed that week and what is needed to get back to. Tab on calender for sick days or vacation days. Let us export to excel document or word document. Reason for choosing RazorSync Recommended by a partner Review Source Response from RazorSync November 11, 2019 Thank you Jack for the review and the feedback! Our Gen 7, which is slated to come out sometime next year will have some new features which will make finding the buttons much easier along with other enhancements! If you ever need anything please feel free to reach out to us. AG Amber G. Office Manager Real Estate Used the software for: 2+ years ### "Awesome Product....best accounting function of similiar products" November 2, 2019 5.0 Razorsync has been an exceptional tool to add to our business. Easy to use and our techs love the map function. Having mobile capability is mostly used for our business and has been a God send for the field. Pros I really love the accounting function and how invoices can sync to Quickbooks. Cons Would be great if the system would send email/text reminders of appointments to customers the day of the appointment. This would definitely lower call volume. Also, do not like that I have to create a customer then a service request/work order item to see where a customer can be scheduled for routing. Wish that there was a function where I can put in an address and the system could tell me what day where I would be within 1-5 miles of the address for routing purposes. Reason for choosing RazorSync Price, Ease of use, accounting capability, mobile access, and service support. Review Source Response from RazorSync November 7, 2019 I am glad to hear you think RazorSync is awesome! Thank you Amber for the great review! If you ever need anything don't hesitate to reach out to us. SB Susan B. Owner Facilities Services Used the software for: 6-12 months ### "Support and Ease of Use" March 16, 2021 4.0 Still deciding, have not reached a year yet and still have several problems a month that getting help with can be difficult. We are a summer business so if problems have not subsided may look for other option in the fall. Pros Price and ability to work with Quick Books. Cons No inventory tracking, no training videos, training received was inadequate, salesman knew more than the guy that trained me. Customer support is hit and miss, if you get one of the good techs it is golden but if you don't it can take days/weeks to get answers OR you receive answers that have nothing to do with your questions OR are told what you sent them isn't a problem when it is when you are getting error messages. Not able to get a tech on the phone very easily to work through a problem. Every time I have reached out for help with support I am receiving the person that I am having issues with is the person that contacts me, THAT IS NOW HOW TO SUPPORT YOUR CUSTOMERS. Reason for choosing RazorSync Salesman is great, sold me on it, sold me on it when I wanted to quit using it after two months. Review Source Response from RazorSync March 24, 2021 Good Morning Susan, I'm so sorry for this frustration, but I really appreciate you bringing these issues to our attention. I am going to connect with our Operations Manager to address these issues! If you have some more details, please email me directly! Khaverty@razorsync.com JA Jerry A. General Manager Consumer Services Used the software for: 2+ years ### "Good product for smaller companies, reporting and flexibility are limited, customer support has drop" November 1, 2019 3.0 Initially, tech support was very responsive, and changes were made to the program to improve the product. Now, tech support is done at a lesser level of knowledge. If they cannot solve the problem they just don't reply. If pushed, the reply is typically "that service is not available at this time, but we are looking into it". It seemed like initially tech support were the designers, now they are operators answering phones. Pros It was easy to use and set up. Worked ok until we reached 20 + employees Cons Having to enter the same information multiple times, lack of customizing reports. Basic reports do not work. Not able to receive multiple payments against a work order. No way to pull multiple techs into one invoice, except manual cut and paste, no merging. No way to pull jobs forward except manually one at a time. No way to flag jobs left behind. No method of customizing work order creation, to make certain fields mandatory or optional. Cannot add additional fields such as payment method. Review Source AK Amanda K. Office Manager Facilities Services Used the software for: 2+ years ### "Great Starter Software" November 6, 2019 3.0 Pros RazorSync is a great 'first-time' software to use for a company that has a smaller capacity of work orders. We've had a good overall experience thus far, the reports look great when printed out or sent to customers via email, the tiers are useful in the Service Items section as we have customers who are eligible for discounts. The onboarding rep did amazing and answered all of our questions as well! Cons Upon the growth of our company, we've noticed that there needs to be more integrations for maintenance customers - autoscheduling, auto-invoicing (recurring), and tracking in general. We were able to label them under the tiers and tie them to a discount though, which made things easier. Reason for choosing RazorSync Easy to use and navigate Review Source Response from RazorSync November 11, 2019 Thank you for your feedback Amanda. We are grateful to be able to help your business. We love hearing your company is growing! !! Please reach out if you have any questions, our team is always happy to help!!! MR Marisa R. Office Mangager Utilities Used the software for: 1-2 years ### "Good Product" November 7, 2019 4.0 Great love the customers service help when needed and love the easiness of getting my workers to there jobs and them getting the jobs done and billed in a timely manner and love the price. Pros I like that I can track employees and schedule and that they can all see there jobs without even coming into office and I can add and subtract jobs without them coming in. I like that I can work from anywhere. Cons I don't like that its complicated for my guys to look at original work orders and pictures that are attached and that I cant send a copy of the original work orders with a receipt for some companies they require that now I have to download receipts then send the original signed and added to work order via email and not send through razorsync. it would be nice to be able to attach my work orders that I edit and change along with my bills through razorsync. Review Source Response from RazorSync November 8, 2019 Thank you for your feedback Marisa. Give us a call at 877-65-4395 and then option 2 for support when you have a moment. Our team would be happy to help you with the issues you are having with the app. We look forward to hearing from you! RT Robert T. Sales Mgr Facilities Services Used the software for: 1-2 years ### "Solid product, good value, sometimes quirky" November 1, 2019 5.0 Fewer errors when invoicing. Get paid faster. Less hectic at end of the month making sure all our customers have been invoiced. Customer's like rec'g professional invoice as opposed to hand-written. Pros Works offline; Has built in back office abilities if you aren't on Quickbooks; Lots of features, but sometimes requires you find hidden menu's to adjust or turn-on; Works on any electronic device that has internet connection... Phone, tablet, desktop; Highly recommend Android tablet vs. I-pad; We can make adds/changes to service ticket real-time so less return trips with corrected invoice because scope of work changed after we hand-wrote an invoice; Cons Some of functions are not as intuitive as they should be. Some steps/processes are significantly different on tablets vs. desktop and Ipad vs. Android; Repetitive key strokes to do common sense functions that have been in place since Windows 3.1. Review Source Response from RazorSync November 11, 2019 Thank you for the great review Robert! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Plumbing](https://www.capterra.com/plumbing-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.