# Page 10 | RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of RazorSync ## Showing most helpful reviews Showing 226-250 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT Jeff T. Owner Construction Used the software for: 2+ years ### "HVAC Indistry" November 1, 2019 5.0 I have been very pleased with the service software Pros Ease of use with simple use buttons for invoices, quotes and payments Cons I wish there was an option to mass email customers from RazorSync. Review Source Response from RazorSync November 8, 2019 Thank you for the five star review Jeff! Please reach out if you ever have any questions, our team is always happy to help!!! LF Lakisha F. Office Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "PAPS " March 23, 2021 5.0 Good experience Pros i like that it is user friendly. I can dispatch my tech and monitor them Cons not able to generate a Accounts yearly statement profit and loss Review Source Response from RazorSync April 9, 2021 Thank you Lakisha for the feedback. We look forward to serving you. Please reach out to us if you ever need anything. AB Alice B. Owner Wine and Spirits Used the software for: 2+ years ### "Very good all around software " June 27, 2017 5.0 Organization, mobile, integration with Quickbooks Pros It's always improving. Easy to use. Has come a long away since we signed up I believe over 3 years ago. Cons Lately has been harder to get a hold of customer support. Usually to chance something you have to go to more then one place. Review Source JM Joy M. Service Manager Used the software for: 2+ years ### "Really like the program" June 27, 2017 5.0 Pros Very user friendly. It's tracking features are great. It's nice to be able to see where the job is and where the technicians are on the road. Cons A little expensive. Having to pay for every user adds up. The other thing we would like to see is the proposal feature changing so we can have saved standard proposals (this is something we have been asking for for over a year). the last time I called I was reassured it would be released in August 2017. Review Source MR Margarete R. Owner Retail Used the software for: 2+ years ### "Review of RazorSync" November 1, 2019 3.0 Good Pros Ease of Use for Our Employees and Administrative Customizable Reports Cons Drag and Drop Job Orders seem to have a glitch at times. Reason for choosing RazorSync Ease of Use Review Source Response from RazorSync November 11, 2019 Thank you Margarete for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!! KN Kristine N. Office/Warehouse Manager Construction Used the software for: 1-2 years ### "RazorSync" November 7, 2019 3.0 We have less paper and can share information in the field. Pros That the guys can see changes in the feild Cons Can't change invoicing dates, does not take into account that Canada no longer has pennies and we round up or down, field staff can't erase and item if they make an error Review Source Response from RazorSync November 8, 2019 Thank you for your review and feedback Kristine! Please contact our support team at 877-675-4395 option 2 or send an email to support@razorsync.com to see if there's an issue we can help you resolve. RT Ronda T. Assistant Operations Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "New User" June 12, 2023 4.0 So far it has been good. Pros The ease of the technician invoicing and collecting payment in the field. Cons Information has to be entered repeatedly. Reason for choosing RazorSync We had used RazorSync previously, and the cost was much lower than Service Titan. Review Source Response from RazorSync June 16, 2023 HI Ronda - Thank you for the review. I am glad you are finding it easy to invoice in the field. If you need anything do not forget to reach out to the support team. GR Gina R. Office Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great software for start up companies! " November 1, 2019 5.0 Very good. We have been very happy w/ the software! Pros The price - for a start up company this software is great! Cons Functionality. Wish there were add on features you could "buy." Reason for choosing RazorSync Pricing Review Source Response from RazorSync November 7, 2019 What a great review Gina! We are glad you are happy! Please let us know if you need anything! MD Michael D. Pool tech Retail Used the software for: 1-2 years ### "Good to keep track of employees " November 6, 2019 5.0 I have to sign in and out a bit a lot it doesn’t have a thumbprint for my iPhoneBut my overall experience I would stay with razor sync. Pros That I can Save locations times it timestamps the locations of jobs that I have to go to it holds the address so I can get the GPS Cons I have to sign in and out a bit a lot it doesn’t have a thumbprint for my iPhone Review Source Response from RazorSync November 8, 2019 Thank you for the great review Michael!! If you ever need anything, please feel free to reach out to us. AB Alexus B. Telemarketer and CRM manager Business Supplies and Equipment Used the software for: 6-12 months ### "Easy to use and a great orgainizational tool" November 4, 2019 5.0 Pros The search tool is very easy to use, I like that you can easily search for anything within the date base and its not just by name. I do like the layout overall, it has good user abilities. Cons When I go through the scheduling I run into problems with continuation, It starts you back to today's date the minute you choose a single customer. For the purpose of my position this is time consuming and frustrating. Also the color green is not my favorite. Review Source Response from RazorSync November 7, 2019 Thank you for your feedback and your review Alexus. Please feel free to contact us at 877-675-4395 option 2 if you need anything. PH Pam H. Office Manager Facilities Services Used the software for: 1-2 years ### "Using for Maintenance Company " November 4, 2019 3.0 Pros The ability to create requests and work orders off line and it being able to sync once internet connection is established Cons Having to force a sync when tech are out in the field to get new requests that come in throughout the day and that an incomplete ticket does not carry over the next day. Review Source Response from RazorSync November 11, 2019 Thank you for your review and your feedback Pam. We appreciate it. If you ever need anything, please feel free to reach out to us. JH JAMES H. Owner Retail Used the software for: 2+ years ### "Some change" November 1, 2019 4.0 Pros Ease of usage. Platforms available. Pricing and screens available Cons Schedule changes have to be done in two places. The limit of information on cell phones and tablets Review Source Response from RazorSync November 11, 2019 Thank you for the review James! If you ever need anything, please feel free to reach out to us! RD Rob D. Solution Specialist Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Razorsync" April 15, 2023 3.0 It is an OK product. I get kicked off a lot when I’m not on mobile. Pros I did not choose this product. I do like that it’s mobile. Cons My colleagues, and I have made suggestions, and none of them were addressed to finality. Review Source MB Michael B. Head mechanic Facilities Services Used the software for: 1-2 years ### "Field use of Razorsync " November 1, 2019 4.0 Syncing with system can take a while when working in building with poor internet service. The system works well to keep track of our jobs though. Pros Able to track our jobs. Assign work and appointments. Cons Does not have a search bar for field use. When you pull down too far on the screen, the system syncs by itself Review Source Response from RazorSync November 11, 2019 Thank you for the review Michael! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. MC Mikela C. Billing Specialist Utilities Used the software for: 1-2 years ### "User-Friendly but Could be Improved" November 4, 2019 4.0 Pros The UI is user-friendly and easy to navigate. Cons There are many options for reporting but, for someone who bills outside of the system, it can be hard to gather the information necessary for billing without running multiple reports and tracking down information in various ways. Review Source Response from RazorSync November 11, 2019 Thank your for your feedback and review Mikela! We truly appreciate the opportunity to serve you. Please feel free to reach out if you need anything! Michael C. Used the software for: 6-12 months ### "The Best!!!" June 10, 2016 5.0 I would recommend this software/app to anyone who owns a business. I have a company in HVAC and i can schedule all my calls from my phone, tablet or at my computer. the system is great for many things and is probably the easiest thing about my business.Never once has it crashed on me. I don"t have to worry about remembering appointment time for RZ gives to the ability to create reminders for you and your customers to let them know when there next service/maintenance is. The staff at RZ is very polite and easy to deal with as well. there customer service is top notch and I wouldn't have it any other way. On top of all that there programs are very affordable. This company has a customer for life!!! Review Source CR Courtney R. Service Management Assistant Construction Used the software for: 6-12 months ### "MISSING ITEMS" November 7, 2019 3.0 its ok - its not the best but its not the worst. Pros ability to schedule multiple jobs per day in an easy to see view Cons missing a lot of items that you would think would be no brainers Alternatives considered [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing RazorSync good start out program to figure out exactly what we need Review Source Response from RazorSync November 8, 2019 We appreciate the review and the feedback Courtney! Please reach out to us if there is anything we can help you with! 877-675-4395 option 2 for support. DL Dawn L. Manager Consumer Services Used the software for: 1-2 years ### "Prices keep rising" May 6, 2024 3.0 Razor sync is fine for a customer data base and service schedule for technicians but we were initially sold on it helping us schedule and telling us when customers were due for service based on our inputs but that isn't how the system actually works Pros We needed a system to be able to remotely look up our customers information and scheduling and this did that Cons The prices keep going up. We've used razor sync for about 3 years now and are play no more than double what we started at without changing anything in our use or any improvements that affect our companies use of the software. Reason for choosing RazorSync My husband liked razor sync better so thats what we went with. Now we wish we'd chosen otherwise with prices rising every time we turn around. Review Source JA Jay A. Owner Construction Used the software for: 2+ years ### "It’s ok " March 29, 2021 3.0 Pros Has nice features on desktop not so much on mobile devices. Cons Field techs always have issues with syncing and updates. Review Source Response from RazorSync April 9, 2021 Thank you for your feedback Jay, can you please call us at 877-675-4395 option 2 for support so we can document the issue in order to get it resolved? William V. Used the software for: 1-2 years ### "Best Software for the Money!!!" June 13, 2016 4.0 We have been using Razor Sync for about two years now and we Absolutely love it. It makes it easy for the techs to pull up previous invoices to see what has been done on the job before they got there. The dispatching board is Awesome and Super easy to use. We can Invoice, Quote, and Bill the customer all from the same App, Saving us time and money.. Pros Easy to learn and to Use, Great Customer Service!! Cons Needs to have a way to easily Add discounts to the entire ticket. Review Source John W. Used the software for: 1-2 years ### "New to Razorsync" June 10, 2016 4.0 So far they have been very helpful through the process of learning how to use Razorsync. It will be very helpful to me once we have it going to it's full potintal. It will save me hours of data entry because we do a lot of recurring contract and also like that we can track travel time, hours on job etc. witch will give us valuable information. Razorsync is a great add on to my Quickbooks. Cons Haven't found any yet I guess if I was to pick one I wish it was a little cheaper. Review Source DT Dolores T. Office Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Razory Sync" November 1, 2019 5.0 100% positive and I recommend it to other contractors. Pros Able to pull up history of a customers work. Cons The maps/addresses are not always current. Reason for choosing RazorSync Ease of use. Review Source Response from RazorSync November 8, 2019 Thank you Dolores! We greatly appreciate the recommendation! If you ever need anything, please reach out to us! BE Brock E. Owner Construction Used the software for: 6-12 months ### "Good bang for buck software" November 3, 2019 4.0 Pros Easy to use, and a great tool to track my customers, projects and invoicing. Customizable services and products is very helpful too. Integrates with QuickBooks too! Cons I did not like the RS credit card swiper and merchant service they partner with. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Review Source Response from RazorSync November 7, 2019 Thank you for your review and feedback Brock! Please reach out to us if there is anything your need or if you have any questions. LK Lucine K. Office Manager Construction Used the software for: 1-2 years ### "RazorSync is my lifeline and connection to my plumbers and customers." May 16, 2016 4.5 Pros The software is constantly being improved and enhanced. I've seen RS make great strides in the years I have been using this product. The technical support is professional but personable and are usually very timely with their responses to issues. The online help section is pretty informative too. Cons The support hours are not long enough. When updates are performed to bring new options to the software, we do not always know what has been done, so we end up learning as we go. I would like to see more options available to the user for data entry purposes, ie: indicating a primary number for call backs; an area for a phone extension, more consistency in how the same feature in different areas work slightly different, ie: the email button in some 'windows' initiate an entry in the customer's note tab indicating an email was sent, to whom/address and the date/time; other email icons don't do that, so I have to go in personally to input the info. Review Source CT Clayton T. Estimator Construction Used the software for: 6-12 months ### "Good field management, accounting side is good but needs refining" November 6, 2019 4.0 RazorSync has improved our scheduling, project tracking, job reporting and job specific invoicing. It has eliminated nearly all the paperwork for our jobs. Pros The field management and elimination of paperwork has been great. Improved the efficiency of our operations by leaps and bounds. Cons The interface between RazorSync and Quickbooks is pretty good, but could use some refining particularly with deposits. Review Source Response from RazorSync November 7, 2019 Happy to hear RazorSync had made your scheduling easier not to mention eliminating your paperwork!!! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. 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