# Page 11 | RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of RazorSync ## Showing most helpful reviews Showing 251-275 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Josh A. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Works for me!" November 6, 2019 4.0 Pros Record keeping and scheduling works well Cons The ability to navigate from computer to tablet to phone can be kinda hard to handle Review Source Response from RazorSync November 7, 2019 Allen we are happy to hear RazorSync is working so well for you! Please feel free to reach out if you ever have any questions! ER Erica R. Financial Manager Consumer Services Used the software for: Less than 6 months ### "RazorSync is great for home service industries" November 1, 2019 5.0 We have better communication from our on-site technicians to our office personnel. We are able to keep better track of jobs, reducing the amount of work orders that are lost as well as increasing customer satisfaction. Pros It is easy to use, training took just a few days. The route optimization greatly improves efficiency. Working as a database; it works great to maintain customer information and work orders. Cons It would be helpful if the technicians could upload PDF attachments to the mobile app. Would also like to be able to include PDF attachments to invoices. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) We need something that met our industry specific needs. Review Source Response from RazorSync November 8, 2019 Thank you Erica! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!! MF Michael F. Owner Used the software for: 2+ years ### "Awesome Customer Service! I would hate to run a service company without it!" June 27, 2017 5.0 Organization of the service calls is great. It keeps everything in order. Pros I can see where all my techs are without having to call them. I can open service calls on the go from anywhere. Then, my tech can sync and see it in real time all the details they need to address the service call. Cons It is slow to maneuver around on the desktop. It would be nice if you could see the work order information faster from the schedule screen. Review Source JT John T. owner Recreational Facilities and Services Used the software for: 2+ years ### "Nothing special here" November 1, 2019 2.0 Pros Not much; there are better programs out there Cons It's very clicky and takes a lot of time to navigate around the program. Review Source Response from RazorSync November 11, 2019 Thank you for your feedback John. Please call us directly 877-675-4395 option 2 to see if there is any issues we can resolve. SB Sarah B. Office Mgr Utilities Used the software for: 2+ years ### "Good for samll companies" March 16, 2021 5.0 Pros Techs being able to see customer info w/o changing it. Cons Have to download everything to see it. Unable to customer more to your needs by an easy set up. Review Source Response from RazorSync March 23, 2021 Thank you for the feedback Sarah! Please let us know if we can help with anything! GM Greg M. Service manage Media Production Used the software for: 2+ years ### "Razor review " November 6, 2019 5.0 Pros Simplicity. Easy to learn and train new users. Cons Often a slow apeed, especially when adding invoice items Review Source Response from RazorSync November 7, 2019 Thanks Greg for the review and the great rating! Happy to hear your finding it so easy to use!! Please reach out if we can help with anything! TO TROY O. President Machinery Used the software for: 2+ years ### "Great but could be better" November 6, 2019 5.0 Pros the notifications, the database, the mobility, the cloud, Cons the fact that you cannot customize the notification templates more Review Source Response from RazorSync November 8, 2019 Thank you Troy for your review and your feedback! Please feel free to reach out to us if you ever need anything! HK Helayne K. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "RazorSync" March 22, 2021 4.0 We are scheduling and tracking service calls for customers. Pros Inputting and retrieving customer information is easy. I like to be able to run different reports with RS on my customers. Cons The system slows down or shuts down almost every afternoon. Review Source Response from RazorSync March 24, 2021 HI Helayne, thank you for your feedback. Can you contact our support at 877-675-4395 or send an email to support@razorsync.com to see if there's an issue we can help to resolve? OR OMAR R. Project Manager Construction Used the software for: 6-12 months ### "RazorSync is good but can have a large learning curve" November 1, 2019 4.0 I think RazorSync is a good scheduling tool for smaller companies. The time spent having to create projects/events and then assigning them can be lengthy. Pros Automatic updates, attaching documents within the app makes are some great features Cons There are a lot of place info has to be inputed and they are usually not on the same page. This causes wait times for loading different pages and going back and forth between projects and schedule. Review Source Response from RazorSync November 8, 2019 Thank you Omar for the review and the feedback! Please call us if you need anything 877-675-4395 option 2 for support. VR Verified Reviewer Service technician Construction Used the software for: 6-12 months ### "Love this software" November 6, 2019 5.0 Pros Ease of use, reliability, customer service is phenomenal Cons There really isn’t anything I don’t like about it Review Source Response from RazorSync November 11, 2019 Thank you for the great review! CL CHANG L. OWNER Business Supplies and Equipment Used the software for: 2+ years ### "RAZORSYNC USER" November 8, 2019 4.0 Pros AFTER SETUP, EASY TO USE AND LATERNATING TO WHAT WE NEED Cons PERIODICALLY HAS TO CHANGE THE PASSWORD Review Source Response from RazorSync November 11, 2019 Thank you for the review Chang. We truly appreciate the opportunity to serve you. If you ever need anything, please feel free to reach out to us. KB Kara B. Office Manager Construction Used the software for: 2+ years ### "Great Software" November 1, 2019 4.0 Pros It is very user friendly and affordable. Support is available when we need it. Cons We do experience outages from time to time Review Source Response from RazorSync November 8, 2019 Thank you Kara for making us the partner in your business. Please connect with us if anything ever comes up! TW Tony W. Owner Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Time saver and headache preventer " November 2, 2019 5.0 I use to write down every customers name address phone number and what was needing done. Then hang onto that paper until the job was done, I would have 4 or 5 little notebooks full of work.... it had to stop... insert Razorsync.... game changer Pros The ease of inputting jobs saves so much time. Once the customer is inputted and work order created, I can forget about having to set up a time to call the customer back numerous times. Having the customer being able to get scheduled when they first call in has increased business a ton Cons Some hiccups with local emails like hickorytech.net or charter.net, but bugs that can be worked out I'm sure Reason for choosing RazorSync I use Intelligent office out of Bloomington and they use it so I also have another admin that takes all my calls and inputs jobs for me Review Source Response from RazorSync November 7, 2019 Thank you for the great review Tony! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. BT Bradley T. Owner Construction Used the software for: 2+ years ### "Love RazorSync " November 1, 2019 5.0 Pros Flexibility and ease of use. Great price too Cons Too many notifications. Too many synchronizations Review Source Response from RazorSync November 8, 2019 Thank you Bradley for the five star review! I'm glad you love RazorSync!!!! If you ever need anything please feel free to reach out to us! Judy B. Used the software for: Less than 6 months ### "Finally....I found the App I was looking for! " June 11, 2016 5.0 I cannot explain how excited I am to have such a comprehensive app! I have searched high and low not only to find an app that would work for my business model, but a company that supports and stands behind their technology. This does it all! The app has all of the bells and whistles to organize my work flow along with all of the paperwork that goes along with it. Did you say ease of use? The Razorsync support and training team is amazing! They are at your beckoned call and are sooo easy to get a hold of! That's a bonus considering my current CRM doesn't even provide a customer care phone number, I highly recommend this app if you have a field team and need organization and a better work flow and so much more! Pros Gives your business an organized platform to work with. Easy to customize and you have everything you need at you and your field teams fingertips! No need for hard copies to lose or carry! Cons It has limited capabilities for marketing but I know they are working on this in the near future! Review Source JK Judy K. Owner Individual & Family Services Used the software for: 2+ years ### "Great. Customer support" June 27, 2017 5.0 Ease of scheduling 3 techs. Customization for needs Pros Price is good. Ability to edit. Use on the road Like phone number set up. Like tapping on address and pull up Cons Searching is limited. Would like to print schedule for the day (older gentlemen). Wish when you tap in address it would pull within 10 to 20 miles not have to scrunch in and out while driving. Would like date and weather to show each day. Review Source EP Eddy P. Operations Manager Used the software for: 2+ years ### "Have to say that RazorSync is a dream come true." June 29, 2017 5.0 Pros The scheduling, dispatching, notifications, qboe, payroll, statuses, and reports. All perfect! It all works so well together and very user friendly. My guys use it on tablets and even non tech savvy guys use it with out a hitch. Cons I wish it could integrate with HubSpot. All it lacks is a means of traking emails and contacts between the staff and customer. A little more of a CRM I suppose. Review Source BH Brenda H. Office Manager/Owner Machinery Used the software for: 2+ years ### "RazorSync Review" November 6, 2019 4.0 Pros The price is very competive. Using it is easy and I like that I can log in anywhere Cons It is not real easy to navigate back and forth in some areas Review Source Response from RazorSync November 11, 2019 Thank you Brenda. Please let us know if we can help with anything! KS Kris S. Account Manager Construction Used the software for: Less than 6 months ### "A Landscapers Perspective" November 1, 2019 2.0 I am required to use this for logging in a bi-weekly mowing services on only 1 site and for 1 company. Maybe it is 'their' lack of training or provided instruction but I was left to try to navigate alone and 4-5 emails later we only sort of figured it out. It appears to be capable of much more than I'm required to do with it. \*Speaking from a 46 yr old perspective with 27 years experience in my field (commercial landscape maintenance & snow removal) I am completely disgusted with the entire APP and Portal trend in my industry. We are a large and professional company with our own scheduling and tracking software and are now forced to use upwards of 16-20 other similar products. The fact is that my service people are not in higher positions for a reason and navigating apps is not easy for some of them as well as the Latino part of my crews. I went to The Ohio State University for horticulture and now sit and navigate apps and portals all day just to be sure we get paid. People and paper made this country what it is and technology is a blessing - but also a curse. Thank you for the space to vent generically. I hope you reading this are over say.....35 or you may not get it. Pros Not much honestly but I am a limited user. Cons It is complex compared to some others and not easily navigated (for my purposes) Review Source Response from RazorSync November 8, 2019 Thank you for your feedback Kris. Someone from our team will get back to you shortly to take a look at the issues you are having. Let us know if there is anything we can do in the meantime to help! KB Kurt B. Owner/Tech Consumer Services Used the software for: 2+ years ### "Razorsync for Appliance Repair " November 6, 2019 5.0 Pros Adjustability, easy to navigate on mobile Cons Limited 4G coverage in some service areas makes wifi necessary.. Not your fault. Its just a factor. Review Source Response from RazorSync November 7, 2019 Thank you Kurt for the review. We look forward to serving you. NN Noah N. Tub refinisher Construction Used the software for: 1-2 years ### "Feild user" November 4, 2019 4.0 Pros Nice to save paper and have all the info at a touch of a finger. Cons Password change frequency too often Some inconsistencies in speed and it locks up sometimes. Not having access to changing notes after being entered. Review Source Response from RazorSync November 11, 2019 Thank you for the review Noah. We are glad to hear you are saving paper!! Please reach out if you have any questions, our team is always happy to help!!! JM Jaime M. Owner Consumer Services Used the software for: 1-2 years ### "Request" November 8, 2019 5.0 Pros I can use multiple devices to log on to razorsync. Cons Turning Estimates into Service request. I would like a customer signature page once agreed to estimate. Tip option Reason for choosing RazorSync It was the corporate recommendation. Review Source Response from RazorSync November 11, 2019 Thank you for your feedback and review Jaime! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. SB Sarah B. Office Manager Consumer Services Used the software for: 2+ years ### "Wonderful" June 27, 2017 4.0 Helped my business to grow on a organized way. Pros Easy to learn, easy to add customers and stay organize. My technicians can use with an app on their phone and its internet based which allow me to go oversea and still work. Cons I cannot see all my technicians at once in the Field Workers Map. As a growing business, more technicians I have on field the harder is becoming to schedule. Review Source BR Butch R. Owner Used the software for: 2+ years ### "RazorSync has been a useful tool. There are some enhancements that would make it better " June 28, 2017 4.0 Pros Multiple platforms supported. Responsiveness of the support team and willingness to help and answer questions. Cons Needs some improvements in synching to iPhone and iPad. Auto synchronize never happens. Also the ability to split payments across service requests and other work orders without having to re manipulate them to accommodate a single payment from a customer. Review Source GC Greg C. General Manager Music Used the software for: 6-12 months ### "great product" November 1, 2019 5.0 Scheduling, future scheduling, and reminders Pros Easy of use and flexibility for my needs Cons Quickbook integration could be better but that may be quickbooks Reason for choosing RazorSync Its just really good Review Source Response from RazorSync November 7, 2019 So glad to see that RazorSync is working so well for your business! We're so grateful to be able to help your business. Please reach out if we can help with anything! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.