# Page 12 | RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of RazorSync ## Showing most helpful reviews Showing 276-300 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jefferson B. Owner Used the software for: 1-2 years ### "Its been great - totally changed our business. " June 27, 2017 5.0 Pros I love the ability to track all our jobs and trips. Work orders that require multiple trips can be "rolled up" into a single service request. The photo capability and storage has been fantastic. We don't utilize all the capabilities of this software and it is still fantastic for us. Super flexible so you can almost always accomplish what is desired. Cons The "back" button always takes me to the main screen which is annoying. Sometimes get a "glitch" where the customer field is different than the job details. Review Source JB Jim B. CEO Construction Used the software for: 2+ years ### "Versatile Service Management" June 27, 2017 4.0 Reduced paper, and better management and dispatch of service requests Pros Simple for users and administrators. Scheduling of resources is straight forward. Mobility! Mobility! Mobility! Cons I would like to see a better preview from the mobile device for the completed form. Some of our techs use a PC to complete a form in the field and would benefit from a more consistent experience. Review Source Nicholas S. President Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great service app " June 11, 2016 5.0 Razor is a great app and mobile site to use. We have use other software in the past that weren't as user friendly.needs to improve on a few items but over all happy with it. Pros Customer support is great QuickBooks integration is great Easy user friendly Cons Wish you would set follow up calls or reminders for customers. There's still a lot you have to remember to do. Review Source CH Cathy H. Office Manager Shipbuilding Used the software for: 6-12 months ### "Great customer service; easy to use" June 27, 2017 3.0 I like how the schedule page looks Pros Easy to use, great customer service, credit card payments Cons INVOICING!!! Recurrences - when you change the day of the week, it wipes out any money you have already set in there. You need to delete the money off work order template or that set amount shows up on every W/O. I wish system required a dollar amount on every W/O, even if it were 0.00. I wish the system would ask if you want to save something in case you forget to hit the update button, did I mention invoicing?? Would love to have someone from Razor come sit with me the last week of the month to see what I go through to invoice. So frustrating and time consuming. Review Source IM Isack M. General manager Government Relations Used the software for: 1-2 years ### "Unstable platform missing CRM" November 1, 2019 3.0 Pros Integration of sales and service Easy to manage items Cons Compatibility with quick books needs work No Proper CRM tab Very unstable when Synchronizing between mobile and desktop. No back button feature Reason for choosing RazorSync Required by master franchise Review Source Response from RazorSync November 11, 2019 Thank you for your review and feedback Isack. Please reach out to us if you ever have any questions! SG Stephanie G. Receptionist Marketing and Advertising Used the software for: Less than 6 months ### "Razor Sync is Great!" November 4, 2019 5.0 Pros We used several other software companies prior to Razor Sync and we had serious issues with them (one in particular). We are an overhead door company and we heavily utilize the "estimate" functions as we commonly provide quotes before making our sales- with Razor Sync this is easy! We can create quotes and easily convert approved quotes into work orders and this is monumental towards our success! Cons The only real problem we've had with the software is the repeated need for our technicians to "re-sync" while out in the field- if they don't then office staff is not able to keep track of their progress and as we often times work in rural areas without good reception this can be problematic for us. Review Source Response from RazorSync November 7, 2019 Thank you Stephanie we think it is too! We are truly grateful to be able to help your business! Please let us know if we can help with anything. NR Nick R. Owner Used the software for: 1-2 years ### "Everyone at razorsync is willing to help teach you whenever you have questions." June 27, 2017 4.0 Pros \-Always making changes to make the software better -Very easy to use(once you get the hang of it) -Customer service is great! Cons \-Price is a little high -Advance feature cost more -Can't add source from calendar page -Wish when you invoice or take a payment a new tab/page wouldn't have to open every time Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Chapman Heating and Cooling's Review" June 10, 2016 5.0 Here at Chapman, we have been in business for 37 years and have around 30 employees. RazorSync has made routing the techs and invoicing so much easier. Pros Detail section- easy and great way to keep important info about customers that every user can see. Wil - our owner loves the app as a whole. Cons Having to change both the service request date and work order date when rescheduling an order. Having to go back and forth between the customer screen and scheduling screen to check availability. Review Source MP Matt P. General Manager Medical Devices Used the software for: 1-2 years ### "RazorSync has simplified the way we service our clients" June 27, 2017 5.0 Pros accessibility and mobility of being able to access all our clients' info from anywhere. The app layout and it's easyness. Cons We would really like being able to use the merchant service but it is not available for Canada. Being able to customize forms in a more friendly layout presentation would be nice. Review Source MM Michelle M. Admin Construction Used the software for: 6-12 months ### "What I like most ..." November 4, 2019 5.0 Pros I love that it's easy to use and simple to navigate. I like that when I call the help line I get a live person to answer my questions. Cons Honestly, I have hadn't a chance to explore much with the software so I feel I can't comment on what I like least. I haven't found anything yet that I don't like with RazorSync. Review Source Response from RazorSync November 7, 2019 Thank you for your review Michelle! On behalf of all of us at RazorSync, we truly appreciated the opportunity to serve you and please make sure to reach out to us if you need anything! JR James R. Office manager Construction Used the software for: 1-2 years ### "Slow" November 6, 2019 4.0 Pros It’s pretty easy to use. Tech support is prompt when needed. Cons It seems slow to load. It isn’t very customizable. Review Source Response from RazorSync November 7, 2019 Thank you James for your feedback! We are happy to hear that you are finding it easy to use. We are working on making improvements to allow for faster loading and to make the portal more customizable. Please reach out if you have any questions. RP REGINALD P. Office Manager Construction Used the software for: 1-2 years ### "Satisfied " November 1, 2019 4.0 Pros The thing I like most about this software is it's ability to simplify my whole work day!! Cons The thing I like least about this software is not fully understand everything it has to offer Review Source Response from RazorSync November 8, 2019 Thanks for the review Reginald! Glad to hear that its simplified your whole workday!! . If you ever need anything, please feel free to reach out to us. JM Jessica M. Manager Retail Used the software for: 2+ years ### "Customer service is on point! The Razorsync team is quick to resolve any issues and answer questions" June 27, 2017 5.0 Pros How easy it is to use. I can train a new person how to use it completely within one hour. The support is really good. They respond very fast with answers and resolutions. Cons Would like to be able to easily schedule more than one technician to one job at time of creation of service appointment, without having to do multiple steps. Review Source RG Rebekah G. Operations Manager Construction Used the software for: 1-2 years ### "Razorsync keeps us organized and as a result has brought in new contracts." June 27, 2017 5.0 Razorsync is the best that ever happened to us! Pros This software is the most user friendly out of the many systems we looked at. We look very professional and our customers appreciate the organization and the ease of making credit card payments. Because we are so organized, we have been able to pick up some major property management contracts. Our sales increased by 33% in one year and we have hired 4 new employees. Cons I would like to have Service Agreements added for our commercial customers. Review Source JN Jeff N. Owner Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "RazorSync Review" November 6, 2019 5.0 Helping us with scheduling Pros Pricing is good and it works well for us in scheduling service calls Cons Wish it would interface with Sage accounting software like it does for Quickbooks Review Source Response from RazorSync November 7, 2019 Thank you for the great review! We are grateful to be able to help your business. If you ever need anything Jeff, please feel free to reach out to us. MD Michelle D. President Used the software for: 1-2 years ### "Great Software" October 11, 2016 5.0 I love using Razor Sync considering I am running a small service repair business, the experience is like no other. When there is an issue their team get's right on it and they haven't made me wait over 24 hrs for a reply. If I could change anything it would be their new rates and yes I understand that in order to keep the service great they have to invest more. Overall the service is great! Pros I like the fact that it works well with Quick Books and the technician location feature. Cons Again the price increase is going to be an issue for me if I do not get more techs. Review Source EB Erica B. Owner Farming Used the software for: 1-2 years ### "Thank you " November 6, 2019 5.0 Pros Easy of use, easy to input costumer information & supplies Cons Hard to input information on daily task though using the phone & hard to change scheduling on the phone Review Source Response from RazorSync November 7, 2019 Good Afternoon Erica, thank you for the great review! We're so grateful to be able to help your business. Please reach out if we can help with anything! JL Joseph L. President Environmental Services Used the software for: 1-2 years ### "RazorSync Review" November 7, 2019 4.0 We provide pictures in service dates for our clients without having to email them Pros I like the ability to upload service dates and pictures for the client Cons Sometimes when trying to upload a picture it freezes Review Source Response from RazorSync November 8, 2019 We appreciate your feedback Joseph. Please let us know if we can help with anything 877-675-4395 option 2 for support. DJ Dan J. Owner Construction Used the software for: 1-2 years ### "Great product" November 1, 2019 5.0 Pros The fact that I can use it in the office and the field and integrates with quickbooks Cons Not all customer info goes to quickbooks. Ei: email addresses Review Source Response from RazorSync November 8, 2019 Thank you Dan for the great review!! I'm so glad that RazorSync is working so well for you! If anything comes up and you need our help please reach out to us! DC David C. Owner Construction Used the software for: 2+ years ### "Have used for several years. Great program to dispatch- affordable price. Continues to get better." June 27, 2017 4.0 Able to track calls for billing purposes. Organization of time for technicians. Better customer service. Pros Easy to track and dispatch calls. Love that it continues to advance and have more features. Affordably priced. Cons Some of the areas are more challenging to set up. I have not been able to master setting up the forms section. Review Source Daniel G. Used the software for: Less than 6 months ### "All of the essentials to run my business for a very reasonable price" June 13, 2016 4.0 After using a different field management software provider for 3 years I started to feel like I was spending too much money in software and licenses. The straw that broke the camel's back is an incompatibility with QuickBooks Online. I started looking for a more affordable software solution and in all honesty I was willing to sacrifice functionalities in order to pay a lower monthly fee. I tested several cloud software solutions but none of them had what I needed. After testing RazorSync I realized that I was overpaying for a field management software and to top it all of I actually gained functionalities rather than loosing them. Pros PRICE!!! Plus all the functionalities that a service company needs Cons The software behaves glitchy at times and I have to refresh my browser. Other than that I have not had any other problems. I'm using Safari. I don't know if the system will perform better with Chrome or Firefox Review Source TM Tabitha M. Office Manager Consumer Services Used the software for: 6-12 months ### "This is a great dispatching program. Easy to use and look up customers. " June 27, 2017 5.0 Easy dispatching, customer history all under the customer's address, looking up customers names and phone numbers. Pros I like how easy it is to look up customers. See the dispatch board and the where the technicians are in their day. The little company that we are it is great that we can see where the technicians are with the GPS tracking without having to spend extra money on having GPS on their trucks Cons I do not like that you can not have 2 customers with the same name. I use quickbooks online and when an invoice amount has to be changed its complicated to change the amount and it does not export the new price into quickbooks online. Review Source KM Kathy M. Partner- Office Manager Construction Used the software for: 6-12 months ### "Overall a positive experience" March 25, 2021 5.0 Overall, this is an affordable and positive option for this small HVAC business. Pros Affordable, easier to use as time goes by, don’t need internet to invoice Cons Needs A LOT of data input before implementing. Some things were not fully explained estimate conversions, how to turn estimate into an invoice Reason for choosing RazorSync Much more affordable Review Source Response from RazorSync April 9, 2021 Thank you for the great review! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. RC Rory C. Service Manager Facilities Services Used the software for: 1-2 years ### "Razorsync review" November 7, 2019 4.0 It has helped Airtech service a great deal Pros Brought our company to a more advanced stage Cons Random Syncing process can be annoying when trying to finish the work order. Reason for choosing RazorSync na Review Source Response from RazorSync November 8, 2019 We are happy to hear RazorSync helped your business so much! Thank you for the review. Please reach out if we can help with anything! JG Jessica G. Estimator Industrial Automation Used the software for: 6-12 months ### "Great and could be even better" November 6, 2019 4.0 I like using Razorsync as it really assists with scheduling and job/time analytics. Pros Ease of running reports on jobs and open work orders. Cons It is lacking to some degree in import functions: I would like to use my own document to produce proposals as the razorsync proposal is a bit basic for my needs. Review Source Response from RazorSync November 7, 2019 Thank you for the feedback Jessica. We are happy to hear you like using RazorSync but we also appreciate your feedback. Please reach out if you have any other questions! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.