# Page 13 | RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of RazorSync ## Showing most helpful reviews Showing 301-325 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Financial Advisor Used the software for: Less than 6 months ### "Great staffing gets users up and going...." March 21, 2018 5.0 Pros It works well for small businesses; enters them in the 21st Century technology for a fair price. Does require Smartphones for staff members. Cons I liked it all; but I was the consultant who bought and installed it. It does change the corporate vibe; from phone bookings to digital but saves the owner a lot of time, manages the scheduling and tracks productivity and travel. Review Source JS Jennifer S. Office Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Razor Sync has been great for our Electricians and for scheduling makes my life easier!" June 27, 2017 4.0 The scheduling for sure Pros I love the scheduling and how it assigns job numbers, easy to go back and look up history. It is a great product. Easy to keep up on past jobs. Cons Changing the passwords every 3 months.I wish I could enter a job address and it would instantly move to the top of the list. It is a pain to arrow up from the bottom of the address list to create a new job. (Keep in mind this only the case when entering a new address under my G.C.'s) Review Source JB Jonathan B. Plumber Construction Used the software for: 1-2 years ### "RazorSync review" November 1, 2019 5.0 Pros I like the location of all information, very user friendly. I love the flow of days. Cons I wish that the calls would be stirred linger than 30 days. Review Source Response from RazorSync November 8, 2019 Thank you Jonathan for the great review!! We're so grateful to be able to help your business. Please reach out if we can help with anything! JP Jason P. owner Construction Used the software for: 2+ years ### "Great product and customer service. Wish i would have had it sooner. " July 23, 2017 5.0 I have told 3 companies about you and i think they have signed up Pros I like it all. Everything they offer is great. It keeps up with all my customers and work orders. Cons User priced. The fact that you're charged based on the amount of users that use the system wish it was just a flat fee but i understand. Review Source GD Gabe D. Managing Partner Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "1.5 year review" March 16, 2021 4.0 Exactly whats expected Pros Being able to talk to someone quickly, i also liked that we can create terminology. Cons No customer resource management or phone integration Review Source Response from RazorSync March 23, 2021 Thank you for your feedback Gabe. Please reach out to us if there is anything we can help you with. 877-675-4395 ext. 2 JA Jeremy A. Owner Construction Used the software for: 2+ years ### "Excellent" June 27, 2017 5.0 Customer management, technician management, inventory management Pros The ability to have a whole customer database, scheduling software, technician tracking, inventory etc database with one application Cons Occasional "bugs" like any program, however RazorSync is very quick to correct issues as they arise. Review Source SU Shawn U. VP Construction Used the software for: 2+ years ### "I would change if I could find one I liked better " June 27, 2017 3.0 I can see where my guys are Pros It's mobile friendly and its search capability I don't have enough to say because there keeps being new issues Cons The data base is corrupt the drop and drag doesn't work good the mobile app drains your battery when clocked in and it try's to do to many things Review Source BW Bruce W. Operations Manager Machinery Used the software for: 2+ years ### "Good software but STELLAR customer service...." June 27, 2017 4.0 Ease of scheduling and tracking service personnel. Pros The software is continually being updated with great new features. The CS team responds quickly and with deep knowledge of the product. Cons The overall speed seems slow. Aside from this, there is really nothing bad to say about the product. Review Source JG John G. Admin Consumer Services Used the software for: 2+ years ### "We integrate with QuickBooks and it works great." June 29, 2017 5.0 Pros Schedule shows in calendar format and is easy to read. Ability to see technicians' location on a map is very useful. Ability to integrate with QuickBooks is great. Cons Invoices get created during QuickBooks sync, even if the order is still an open order, not fully invoiced. Review Source WW Wendy W. Office Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "We have used Razor for 2 years and am very happy with the functionality of this program. " June 27, 2017 5.0 the best benefit is being able to go paperless with our service tickets and to have a program that allows us to have a schedule board for our technicians. Pros How easy it is to use and the ability to import to Quickbooks. The ability to schedule our service techs and have it visible in real time as the status changes. Cons The only con i think is that on the desk top it does not auto refresh and you have to make sure you refresh screen to seen updates made. Review Source DP Diana P. Owner Used the software for: 1-2 years ### "Great and fast customer service. Implements ideas as the field workers need." December 14, 2017 5.0 Pros Easy to use. Merges with Quickbooks. Tracks field employees. Sends invoices. Scheduling is simple and field employees can see their next jobs. Also time clock is very important and easy. Cons we have a lot of glitches with the phones. needs to be able to take payment for a check on multiple invoices. Swipers have had some issues with taking payment so we have to key in manually which is more costly than swiping. Review Source JJ Jeremy J. owner Building Materials Used the software for: 2+ years ### "customers love it! " June 27, 2017 5.0 Very professional look that our customers receive . Pros love the reminders it gives our customers. The scheduling is very easy and helps keep us organized and get more done! Cons There was some problems with billing coinciding with our quickbooks. Not sure if this was corrected. Review Source VR Verified Reviewer Business Owner Retail Used the software for: Less than 6 months ### "Good but will be better with needed adjustments/tweaks" November 1, 2019 4.0 Pros Scheduling. GUI. Many features with invoicing, quotes, customer portal, etc. Cons That we are the beta testers. Should have given a little more time before rolling out. Hopefully they give us major discounts for beta testing for them and hopefully they implement the corrections/requests. Review Source Response from RazorSync November 11, 2019 Thank you for your feedback! Let us know if you ever need anything! DS Deneal S. Controller Construction Used the software for: 2+ years ### "Easy to use " November 4, 2019 3.0 we use it on a daily basis not to full capacity mainly just to schedule the guys and have a general idea of where they are. // some day may use more options in the software Pros Time tracking on the employees / knowing where they are is helpful Cons Not always in sync / some employees don't get sync and i don't know where they are until the next day Review Source AG Adam G. Owner Entertainment Used the software for: 1-2 years ### "Great product. Simplifys my appliance repair business tremendously." June 27, 2017 5.0 Customer database on hand from app all the time. Easy easy scheduling to send to technicians. Mapping and tracking techs in the field to know location while scheduling more work. Pros Love the ease of use and stored customer database. Can be modified for any use. Great software and the support staff if any issue or question arises is immediate. Cons I have no issues at all that I can think of. This software has performed flawlessly for me since day 1. Review Source CM Chris M. General Manager Construction Used the software for: 2+ years ### "The Best!!" November 1, 2019 5.0 Pros Has made it so much easier to keep track of all of my technicians and knowing how far away from the next job they are. Love every part of RazorSync! Cons There aren’t any software release/update summaries recently to know what the new features or fixes are. Review Source MU Michael U. Owner Consumer Services Used the software for: 1-2 years ### "RazorSync, my business partner. " September 26, 2016 5.0 Finding RazorSync was one of the best things that ever happened for my business. RazorSync allows me to do what I need to do at a cost I can afford with just starting my business. The support is excellent, they are constantly adding new features and always help me out even though I am just a very small customer. Pros Mobility. I can do everything I need to do on my mobile devices Cons Some of the flow of the process is a little clumsy at least for my specific application. Review Source LC Lewis C. Fiber Network Field Technician Telecommunications Used the software for: 1-2 years ### "Review" November 1, 2019 3.0 Pros The various pages that can be used to include in tickets. Cons It would be more helpful if it was more user friendly. Review Source Response from RazorSync November 11, 2019 Thank you for your review Lewis. Please reach out if you have any questions, our team is always happy to help!!! DM Dolyn M. CEO Construction Used the software for: 2+ years ### "We totally love this software and the company Support " June 27, 2017 5.0 Pros This has stream lined our business and record keeping and increased the effectiveness of customer interactions Cons Sometimes the updates can take a little longer than I would like, also I wish the customers could pay on the customer portal Review Source JF Jeff F. Appliance technician Used the software for: 2+ years ### "Easy to use !! The best tool for the job!" June 27, 2017 5.0 Pros Flawlessly keeps field personnel, in tune with office staff. At a glance we can schedule, invoice, or quote. Absolutely essential ! Cons The only issue I have seen, is past updates, taking longer than expected times, to operate correctly. Review Source TG Toni G. Owner Plastics Used the software for: 2+ years ### "It changed the way we run our entire business. " June 27, 2017 5.0 It change my whole business! Pros Tracking where my technicians are, the ease of creating work orders even if I'm not at my desk. Being able to see instant updates of the status of work orders. It makes invoicing in real time - no delays. Review Source JL Jake L. Sales Leisure, Travel & Tourism Used the software for: 1-2 years ### "Useful but cumbersome" March 16, 2021 3.0 Pros Map tacking jobs and keeping track of the crews. Cons This does not integrate with our Sage accounting software at all. Review Source Response from RazorSync March 23, 2021 Thank you for your feedback Jake, maybe that is something we can look into in the future. JM John M. CEO Restaurants Used the software for: 2+ years ### "Great!" June 27, 2017 5.0 Having the dates the customer signed saying the machine was clean. Its great to look back on the service that was done on the machine. Pros Email customers letting them know when I will be there to clean the machine. I like that I can add pictures. Cons Review Source Lisa G. Marketing Production Coordinator Insurance Used the software for: Less than 6 months ### "I think we found our solution" June 13, 2016 5.0 Although we are just starting out with RazorSync I believe we found our solution. We looked at RazorSync last year and decided to put our project on hold. We began to look at other software products for scheduling and routing solutions. After careful consideration we decided to reconnect with RazorSync and onboard their software product. We love its features and look forward to utilizing it out in the field. Pros Their training and assistant with on-boarding was pleasant and made the process easy. Cons The only complaint I have is the cost associated with adding the routing feature. It should either be a lower price or actually come with the software. I believe its a vital addition to your software that will make you stand out even more above your competition. Review Source Celeste M. Construction Used the software for: Less than 6 months ### "Good for mobile service businesses" June 10, 2016 4.0 We have just started using Razorsync and so far are really pleased with the app and the incredible support from the company. This is a work in progress for us, but so far we have had a very positive experience. Pros Great customer relationship management tool for small to medium sized businesses. Cons I wish there were a stripped down version to give to some of the guys to start with that I could maybe get them using a bit at first and then offer up the full accessibility later on when they are more comfortable . It would also be good if there were a way to put junior users on the account for a cheaper price that could just do time-cards for employees who work on the construction rather than the service side of our business. 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