# Page 14 | RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of RazorSync ## Showing most helpful reviews Showing 326-350 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael H. Used the software for: Less than 6 months ### "Preferred Management Services" June 11, 2016 4.0 We are a medium sized property management service with a maintenance/repair division and overall this program fit our needs without being overpriced or complicated. The scheduling feature was simple and implemented immediately. A true time saver and it eliminated missed appointments. Pros \*Customer service is outstanding! They always answer your questions and are attentive to your specific needs. \*Value, you receive the a lot for your money. Cons \*Sometimes the app can be cumbersome and not very intuitive. It requires some time training field workers on all the steps necessary to correctly complete a work order. \*The advanced reporting feature is helpful, but is very limited on customizable fields you can add in a given report. Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Fantastic Field Service Mangement" June 13, 2016 5.0 I've been using RazorSync for four months to manage maintenance service operations across six apartment complexes. Our existing property management software was severely lacking in features. RazorSync has allowed for precise scheduling and tracking of all of our maintenance personnel. We've also made extensive use of RazorSync's robust reporting features to better track productivity. I would not hesitate to recommend RazorSync. Pros Helpful and friendly customer service. Full featured one month free trial with unlimited users. Outstanding scheduling and tracking features. Large array of custom reports. Cons Importing customer data can be difficult if you're not using Google contacts. The data needs to be in a spreadsheet with a specific format for it to import correctly. Review Source KP Kelli P. Used the software for: 1-2 years ### "Drain service dispatching software" June 10, 2016 4.0 I work for a drain cleaning company that employs 8 people. We started using RazorSync after using Google Coordinate. It offered so much more. The idea of having our customer's details and the history of the services in one place that was accessible to field workers as well as office staff was wonderful. We have been using it for some time now and have grown with it in a sense. The service techs wish the mobile app was a little more simplistic, but for the most part, it has become a great add to our company. Pros Their customer service is always easy to reach and there to answer any questions. Having customer info on hand for the field techs has been a huge bonus! Review Source TP Tom P. Designer Construction Used the software for: 2+ years ### "Razorsync Review" November 6, 2019 3.0 Razorsync is a sold program that works well with the service portion of our business. Pros Learning Razorsync was not hard at all. It is accessible and has a good ease of access. Cons It seems they always require me to change passwords, its a bit of a process to physically print work orders. Review Source Response from RazorSync November 11, 2019 We appreciate the review Tom. Thank you for making us the partner in your business. Please connect with us if anything ever comes up! VR Verified Reviewer Used the software for: 1-2 years ### "Good service" June 13, 2016 4.0 This is a good program for my use! I really like the map feature. I have a small business, so I only really need one account but I must get a minimum of 3 in order to use the program. I do wish the minimum would change. Review Source AW Amy W. Operations Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "We have been very satisfied with the training and usage of the program." June 28, 2017 4.0 Tracking of techs and client follow up. As well as techs being able to access customer information in notes portion Pros The system has allowed us to book and follow techs service appointments. We have not utilized the invoicing or quickbooks integrations system as of yet. Cons Recently photos that were uploaded into the attachments disappeared. The apps that were downloaded onto the techs phones locked up there phones and they have not been able to use it. They unfortunately will have to upgrade there phones in order to use the program Review Source TA Troy A. Service technician Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great app" November 6, 2019 5.0 It has been a great experience so far. Pros How easy it is to navigate through the different features on the app. Cons There is no auto update for the app you have to manually do it every time you open it. Review Source Response from RazorSync November 8, 2019 Hi Troy! I am glad to hear your experience has been great so far!! Thank you for the great review! If you ever need anything, please feel free to reach out to us. DB Daniel B. owner Used the software for: 1-2 years ### "From invoices to quotes makes the job faster and easier " June 28, 2017 4.0 Pros Ability to email quotes and invoices , customer notifications. Stores all the information for future recall. Ability to save all invoices, notes, quotes .. no more paper ..it\`s fantastic Cons System creates duplicates of invoices under attachments, used to make 4 of the same invoice, now we are down to 2 but we constantly have to clean up the attachments Review Source KK Katie K. Office Manager Construction Used the software for: 1-2 years ### "RazorSync is easy to use, works great with QuickBooks." June 27, 2017 5.0 Being able to offer paperless invoices was a huge benefit of RazorSync. Pros RazorSync has instant communication of what is being completed in the field back to the office. Technicians can see what was completed on previous work orders. Cons Cost per user. Job notes don't sync to customers over all notes. Some of the text, email responses cannot be personalized per job. Review Source VR Vince R. Support Admin Construction Used the software for: 2+ years ### "Great company, awesome support team " June 28, 2017 5.0 Any information i need regarding my clients and company is at my finger tips 24/7. Pros Dispatching simplified and user friendly, there many updates that have occurred thru the years which has made razorsync the best. Review Source mS malissa S. Owner Consumer Services Used the software for: I used a free trial ### "Best softare" November 5, 2019 5.0 I love using this software and would highly recommend it to everyone who hasn't tried it. It's a win win situation. Pros It helps me get my work done easier and faster. Also it keeps my job organized like I like to have it. Best software I have used for my business this far. Cons I really don't have any contact about Razorsinc. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing RazorSync It very easy to use and it's very affordable Review Source Response from RazorSync November 11, 2019 Thank you for the great review Malissa! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. CF ChaRonda F. HR Construction Used the software for: 6-12 months ### "1 year in" November 1, 2019 5.0 Pros I am able to she everyones schedule in one spot and see where everyone is. I like that I can verify if all jobs have been invoiced and sent. Cons It takes to long to sync with all devices. Review Source Response from RazorSync November 8, 2019 Good Afternoon ChaRonda, thank you for the review! We're grateful to be able to help your business. Please reach out if we can help with anything! JJ Jennifer J. owner Consumer Electronics Used the software for: 6-12 months ### "RazorSync has really enhanced our business. " June 27, 2017 5.0 Collecting onsite and everyone has access to the schedule. Pros I like that everyone can see the schedule and it really has made collecting payments onsite super easy and comfortable for the technicians. Cons I don't like that you have to go in and out of the schedule or you lose the details of the work order. I have thought I had job scheduled and it disappears if you don't complete the work order and then use the timeline/details button. I would like to see availability for time in the work order area. Review Source Walter C. Used the software for: 6-12 months ### "Keeps us organized" June 10, 2016 5.0 We have been using RazorSync for over 6 month now. It has really gotten us organized. When work orders come in from our vendors, they go right into the system and we can track as it is going. So now when a vendor calls we can tell them the status of the WO. It also works well with QuickBooks for invoicing. Pros Easy to use. Works well with QuickBooks Price Review Source LG Lorrie G. Service Assistant Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Razorsync has helped our company to organize and grow our service department. " June 27, 2017 5.0 Pros I like the fact that this program is so easy to use. The customer support is fantastic, anytime I have had an issue, I receive a call back the same day. They have worked with me to customize my quotes and we love the program. Cons The thing I like least is having to change passwords for the technicians, they have issues with that. Review Source RE Robbie E. Project manager Information Technology and Services Used the software for: 6-12 months ### "Review" November 7, 2019 3.0 Pros It’s hard to describe what I like most about it. Cons Cannot select which app to open for maps. Cannot go back in history more than a couple weeks with the app. App does not automatically update Review Source Response from RazorSync November 11, 2019 Thank you for your feedback Robbie. Please reach out to us if you need anything 877-675-4395 option 2 for support. MC Matthew C. Used the software for: 1-2 years ### "Getting Better" June 14, 2016 4.0 I enjoy this product and it is working to solve my growing business and its challenges. The support is great and they are helpful either that phone call or will call back with the answer. Priced reasonable but could be cheaper for a one person company. Pros The support team is always willing to get back to you and helpful Cons I wish the three devices I have would allow the program to run more cohesively. The app on the phone is different from the iPad and the computer. There are different ways the information is entered and it would be great to have them more similar. Review Source JA Jimmy A. Director of Physical Security Security and Investigations Used the software for: 6-12 months ### "Razor works" November 1, 2019 4.0 keeps employees very organized. Pros I like how User-Friendly this software is — few mins. Of training and I have it down. Cons having to sign in every time makes my task a little slower. Review Source Response from RazorSync November 7, 2019 Thank you for the review Jimmy! Glad to hear that it's so easy to use for you! If you ever need anything, please feel free to reach out to us. CB Chuck B. Pres Environmental Services Used the software for: 1-2 years ### " Best business decision we made. Service is the best " June 27, 2017 5.0 Time saving Pros All in one very customizable . Scheduling is a breeze , record keeping, gps, time cards, email and text function for communication. Cons Bookkeeping. Inability to post more money to an account than what is due. You can only post to one invoice at a time. An outstanding account balance per customer would help Review Source JL Josephine L. Owner Consumer Services Used the software for: 6-12 months ### "survey" November 1, 2019 4.0 Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what Pros It is very user friendly, easy to learn. Cons when it comes to the deposit payments from your clients. Reason for choosing RazorSync n/a Review Source Response from RazorSync November 11, 2019 Thank you for making us the partner in your business Josephine. Please connect with us if anything ever comes up! JV John V. President Construction Used the software for: 1-2 years ### "Absolutely fantastic when you work in the field. Cuts my paperwork to once a week." June 27, 2017 5.0 A lot less paperwork, re-entering invoices Pros Ability to be mobile. Schedule jobs on the fly. Invoice and print invoices on the job. Customer history. Cons I would like to have my customer information pop up when they call in automatically. Ability to be able to pull in all QuickBooks customer history before using the program. Review Source SW Scott W. Owner Consumer Goods Used the software for: 6-12 months ### "Really like RazorSync" November 7, 2019 4.0 Pros Integration with my google calendar is great. The auto email function when closing invoices is also very good. Cons Would like to be able to have more options in auto-filling certain fields. Review Source Response from RazorSync November 8, 2019 Thank you for the review Scott! Please reach out if you have any question, our team is always happy to help!!! KF Kayla F. Scheduler Plastics Used the software for: 6-12 months ### "Great Site" March 22, 2021 2.0 its ok Pros i like how i can keep track of my customers Cons i hate how its hard to invoice a\]\] and hate how it shows paid and will send a payed invoice when i havent even entered in a price amount Review Source Response from RazorSync March 24, 2021 We appreciate your feedback Kayla. Please do not hesitate to reach out to us if we can help you with anything. SS Scott S. General Manager Construction Used the software for: 6-12 months ### "RazorSync Review" November 1, 2019 3.0 Decent can be better Pros Client list management item abilities inventory tracking Cons Always having trouble with field techs syncing time cards not syncing Reason for choosing RazorSync Pricing and one of our employees had used it before Review Source Response from RazorSync November 11, 2019 Thank you for your feedback Scott. Please reach out to us if you need anything. PE Patrick E. owner Used the software for: 1-2 years ### "A few glitches that were fixed immediately" June 27, 2017 4.0 Pros Customer service is very good. Relatively easy to navigate. Holds all relative information in regards to jobs Cons What I like least about any software is the learning curve. It takes time to learn all the uses for this software but is very useable. sometimes have trouble saving and uploading photos Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Plumbing](https://www.capterra.com/plumbing-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.