# Page 2 | RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of RazorSync ## Showing most helpful reviews Showing 26-50 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JV Josh V. owner Construction Used the software for: 1-2 years ### "Happy Customer" January 15, 2025 4.0 great customer service and easy to use software Pros Easy to use and has a good flow. Great customer service Cons inventory was hard to track compared to other systems Alternatives considered [Joist](https://www.capterra.com/p/230138/Joist/) Reason for choosing RazorSync More features that we needed for our company Review Source Response from RazorSync January 16, 2025 Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that our product has been able to meet your needs and provide you with value. It’s always our goal to make your experience as seamless and productive as possible, and feedback like yours really motivates us to keep improving. Our Support team is here to meet your needs and answer any questions you may have so you can run your business and RazorSync seamlessly. Feel free to reach out anytime at support@razorsync.com VR Verified Reviewer Used the software for: 6-12 months ### "A lot of potential, but falls short on some very basic requirements" February 18, 2017 3.0 In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops. Pros Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none. Cons There is no field for a purchase order, in our days 99% of our customers use a purchase order. Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find. When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information. Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter. The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app. At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number. The mobile apps are battery hogs on phones, so please make sure to have chargers on hand. Review Source RS Richard S. Plumbing Diagnostics Technician Utilities Used the software for: Less than 6 months ### "Great for Service technicians" February 2, 2023 5.0 Pros RazorSync is a great utility for our needs as we go from job to job on a daily basis. Creating customers on the fly and invoicing them immediately is very valuable. Accepting payments afterwards is a breeze. Being able to email our customers afterward for their records is fantastic as well. Cons The only gripe I have is how the software defaults to the "invoiced - paid" status after creating the invoice and editing it. I don't understand why the software does this by default. It should only change to that status once the customer has actually tendered payment and we have processed their payment through the app by pressing the "payment" button. Review Source Response from RazorSync February 6, 2023 Hi Richard - Thank you for the great review! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. PS Pavel S. President Recreational Facilities and Services Used the software for: 2+ years ### "What I would like have added or changed" November 1, 2019 5.0 I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers. Pros Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great Cons I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice. Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client? Alternatives considered [Pool Office Manager](https://www.capterra.com/p/175269/Pool-Office-Manager/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing RazorSync Yes, I did, but back then when we were looking for that type of software the cost was the main factor, you were very reasonably priced and still are. For a small company, the $10-dollar difference per user really adds up on an annual basis. Review Source Response from RazorSync November 8, 2019 Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. SR Scott R. Owner Construction Used the software for: Less than 6 months ### "I wear all the hats" September 27, 2023 5.0 There is a little bit of a learning curve, but it is fairly intuitive. When I get stuck, customer service is very responsive, with short hold times and hands-on tutorial help Pros The flexibility of the invoice entries. I can edit as needed. Cons I'd like to see the ability to automate discounting and service charging for credit card payments when invoicing services Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing RazorSync RazorSync is a bit better when cellular is not available Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Mediocre customer service, cluttered, un-editable service items, Review Source Response from RazorSync September 28, 2023 Hello Scott! Thank you for your positive review. We're thrilled to have you as our Customer and genuinely appreciate your feedback and especially, your acknowledgement of our 'high touch' Customer Service Team. You can be assured that we'll continue to improve our feature set to increasingly deliver more value. Many thanks again! BH Brianna H. Secretary, HR Construction Used the software for: 1-2 years ### "Okay software for the price " March 16, 2021 4.0 Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data. Pros Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere. Cons The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing RazorSync It seemed like a much better price point with all the same features however it does not seem to be comparable or work the way we were led to believe it would. If we hadn't just moved all our customers over we would probably look into other software programs. Review Source Response from RazorSync March 24, 2021 We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having. BH Bill H. Owner Construction Used the software for: 2+ years ### "Great in a crunch and ever since!" November 4, 2019 4.0 In late 2016, the NC Department of Revenue notified service businesses like ours that we would be required to collect Sales Tax on labor charges beginning January 1, 2017. We had less than 40 days to implement a entirely new billing system. Before this change, we didn't have to collect any sales taxes under NC laws. NC new rules required that we computed the tax based on a complex formula with tax components for the state, counties, and local transit jurisdictions where our customers lived. We learned that our customers living in the same city and zip code could easily fall into totally different tax districts. Our old software for our national franchise had no sales tax computation or reporting functionality. As we entered our "crash course" to select and implement something by the January 1st "D-Day" deadline, RazorSync became our choice. We were particularly impressed by their customer support and training commitment. When cutover time came, the worked with us every step of the way providing training, assistance getting our Quickbooks intergration online, and migrating our old customer data into the new system. As the inevitable glitches and questions occurred in the next few weeks, they were responsive to every concern we raised. While we rarely have issues today, their customer support is great whenever we call. We're very happy with RazorSync in the office and in the field. Our experience has been great. Pros Excellent customer support and integration with Quickbooks. Cons Uploading photos one at a time is too time consuming. Reason for choosing RazorSync Customer Support for Transition and Training, Ability to incorporate our lengthy and detailed Terms and Condition text into their "standard" forms, support for Quickbooks and existing customer database integration, and competitive pricing for small businesses like ours. Review Source Response from RazorSync November 7, 2019 Thanks Bill! We love hearing about our excellent customer support! They are always here if you need them. We are so grateful to be able to help your business! Please reach out if there is anything else we can help you with. Will M. Chief Executive Officer Consumer Services Used the software for: 6-12 months ### "Best Bang for Buck!" June 11, 2016 5.0 I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based. RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync. Pros Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed. All the other features are great but you can find the same features elsewhere (and pay a lot more). Cons Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky. UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness. Review Source sS steven S. owner Chemicals Used the software for: 2+ years ### "going downhill " November 8, 2019 4.0 It's been really good, but I want some new upgrades like I mentioned above Pros Easy to use, pretty straight forward. Cost is cheaper than most. Can use on your cell phone. Keeps track of things great Cons Your last update totally sucked, you can't just type in a customers name and their info pops up anymore, you need to GO ONLINE. Makes it difficult to check invoice history with people on the phone. Your system is good overall, but used to be better. The map used to be much easier to use and view. I want you to add to your system a reminder text message to my clients cell phone numbers without me having to know their particular cell phone carrier (people change those all the time) right now I pay protexting $100 a month for this I wish you had it all in 1. Also people don't want to have a full login to pay their bill. Right now I have a paypal button to handle my customers paying online. BUGTHUGLV.COM is my website check it out. People don't want another username and password to remember to pay a little $45 pest control bill. You should change it so people can just type in an address and pay, nobody is going to pay for an invoice that isn't their house so why all the security and confusion. Alright, I love you guys, but you could do some changes Reason for choosing RazorSync easier to use , price Review Source Response from RazorSync November 11, 2019 Thank you for your review Steven and we appreciate your feedback! I will be sure to pass the information on to the team. In the meantime please reach out to us if we can help you with anything! NB Natalie B. Analyst Facilities Services Used the software for: 1-2 years ### "Lots of potential, but not quite there" November 2, 2019 3.0 Nice to be able to see (for the most part) where employees are and dispatching works very well. RS would be a better fit for a company that could use it as designed. Unfortunately, in order to get RS to operate as we need it to to, we have had to make up many complicated and time consuming procedures that offset much of the time savings afforded to those whose business models are more compatible w/ RS's design. The ability to make customizations could potentially solve this issue. Customer service leaves something to be desired. Pros Relatively easy to use. Inventory management w/ price tiers is useful, but we havent actually used that feature yet. Cons Lacks intermediate levels between admin and user. It would be nice if you could supervisors the ability to make WOs w/o giving them access to other sensitive information. Lacks fields that are visible to management, but not employees (for instance a place to put billing information for jobs that are based on a bid price rather than an hourly labor rate) Service items are not time stamped which makes them unhelpful for many types of reports. Not bilingual. Frequent technical issues including issues w/ GPS. Breadcrumbs are hard to interpret because you can zoom in enough. Makes it impossible to tell when an employee started and stopped at a given location. It would be nice to be able to close out multiple WOs that are part of the same service request at the same time/ if it was more friendly for those situations that might only have one line of billing despite multiple people or days of work being required. Makes you change password too frequently. Reason for choosing RazorSync Came closest to meeting our needs, but I forget how RS distinguished itself at this point. Review Source Response from RazorSync November 11, 2019 Thank you Natalie for your review and feedback, we appreciate it. Please let us know if we can help you with anything. TS Thomas S. Owner Consumer Services Used the software for: 2+ years ### "Makes our business work..." November 2, 2019 3.0 Without a software like this, our company would be almost impossible to operate efficiently. Although it can be slow responding to touch at times especially when the techs are navigating between screens on ipads in the field, it does function well 90% of the time. Pros We like that we can really track each service call and pull up reports that will list each call and what status it is in, based on what we customized out status headings to be. Its great to be able to back track and un-invoice something if we want to reopen the work order, or service request. Also, the fact of adding multiple work orders to one service request for a job that may be ongoing or needing return trips is an excellent feature and essential part of our requirements. Cons It is really tricky navigating and opening past work orders and invoices to view history. Also confusing and somewhat limited in customizing customer entries and how it is set up for adding or deciphering sites versus billing, etc. Commercial customers can not be saved without adding a first and last name? this is strange and entries have to be modified in Quickbooks online after we export. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) Razorsync offered more options that suited our operation better and made us more efficient. Review Source Response from RazorSync November 11, 2019 Thank you Thomas for your review. We are glad to hear its making your business operate more efficiently! Please reach out if you have any questions, our team is always happy to help!!! LH LARRY H. OWNER/PRESIDENT Construction Used the software for: 2+ years ### "RAZORSYNC REVIEW" March 22, 2021 5.0 As a service only business (previous company), and being the sole employee, it was excellent. We still use it for service and repair scheduling, as well as scheduling our construction/installation work. I 'generally' would heavily endorse your product. Pros The scheduling for service work is excellent. Monitoring where our employees are at any given time is of extreme value. The customer notifications has been highly praised by our clients, and is helpful in determining how productive our teams are, in performing specific service and repair requirements. Cons The estimating portion of the program needs some work. It does not feel 'user friendly', and is difficult to update or change information. The presentation format appears a bit unprofessional in my opinion. We have used it for some estimating, then re-type the information into another system for managing payments and job status. We are now using QuickBooks Desktop. Not sure how that interface would work. We previously used QuickBooks Online..... I would not recommend using that, as the people in that organization appear to have little knowledge on how to manage the data, causing numerous errors, and some customer negative comments. Reason for choosing RazorSync Price, and user friendly, support. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) QuickBooks kept making to many errors. Review Source Response from RazorSync March 24, 2021 Thank you Larry for the review! Please don't hesitate to reach out if you need anything. BC BRENDA C. OFFICE MANAGER Consumer Services Used the software for: 2+ years ### "LOVE IT!" March 25, 2021 5.0 Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful. Pros I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me. Cons I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only. Reason for choosing RazorSync They just fit my small business so much better. They never treat me like I'm a small business. Switched from [FieldAware](https://www.capterra.com/p/120648/FieldAware/) It was way to expensive. It didn't start that way but within 2 years it went up almost 10 times as much. I don't know if RazorSync has ever gone up in price and I can function a lot better knowing they aren't killing me in price. Review Source Response from RazorSync April 9, 2021 Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us. MT MIchael T. Owner Consumer Services Used the software for: 1-2 years ### "Great Software" November 11, 2019 5.0 Very good. They are fast to respond to issues and will walk you through any issue you are having over the phone. Pros The ease of use from any platform. I have varying age technicians so their preferred method of use is different. Younger techs love using the phone app and older techs like the ability to use the computer as well. Cons There is no Purchase Order system. So when parts are ordered there is additional steps needed to get them into inventory. Instead of placing the order through the software and once they come in clicking a button to put them into inventory we need to order and then put them in once they arrive. This adds a step that we sometimes forget to do. We are a small operation without a parts manager so if we get busy and don't get the parts entered our inventory gets screwed up. Reason for choosing RazorSync We spent 6 months looking and testing before we chose razorsync. I can't remember exactly what was the final selling point but we did compare about 6 other web based software and found this one to be the most user friendly with QB links and some sort of inventory management. Review Source Response from RazorSync November 13, 2019 Thank you Michael for the review and the feedback! We're so happy to hear that you think RazorSync is great!! Thank you for making us the partner in your business. Please connect with us if anything ever comes up! DH Donald H. President/Owner Construction Used the software for: Less than 6 months ### "RazorSync is an EXCELLENT Platform!" February 13, 2017 5.0 I moved from Successware21 (using it from 2004 to 2016) to Wintac (Using it from Jan 2016 to Jan 15, 2017) and I was looking for a good software that had an all in-one dispatch and financial. But after using Wintac for only one year - I had enough. I had demos done with 5 after looking at 15 companies and found out of the five companies RazorSync. The Platform is SOOO easy to navigate through my techs love using it in the field and the customers love getting the alerts, emails too. One of the biggest problems with Wintac was my customers getting their invoices by email. No problem with RazorSync! The set up was very easy also and learn time of the platform took weeks not months. One thing I need to express is in the field my techs still have full function of the software in the field when there is no signal with phone or tablet. I have not used QuickBooks since 2003 when I was using Successware21. I was was amazed how easy RazorSync worked with Quickbooks Online version. For someone using QuickBooks already it would be a no brainer to go with RazorSync. In my opinion should be at the top of the list and definitely 10 times easier to use than Wintac. One more thing about the QuickBooks since I have out of the loop with them for years - We are now doing using the full payroll services through them and cut my cost by $ a year after moving from PayChex for 20 years. Because of the great personal over at RazorSync and the software it has been a GREAT experience for us. We High Recommend this company and if you have a decision to make you must check them out, you will not be sorry. Pros The Software is very easy to use. I do not need a Server in my office and very mobile with tablet or phone. It integrates with QuickBooks easily and setup is a breeze. The mobile side is amazing with how fast to use in the field. No waiting for upload times. We will switch from phone to tablet when finishing the service call so we do not have to carry the tablet until the end. The phone app is excellent and easy to use. Able to take Credit Card transactions through the system and automatically updates real time. If you are already using QuickBooks it would be an very easy setup. Cons After using Successware 21 and Wintac - The cost of Successware 21 to high and the major issues we ran into for just an year with Wintac. I can not find cons with this company. They all have different ways of making their software and have glitches but it is how they handle the issues is what makes the company stand out. Review Source Response from RazorSync February 13, 2017 Thank you for the compliments Don. We look forward to serving you and the entire Jack Frost Heating & Air Conditioning team! LB Lucinda B. Used the software for: 1-2 years ### "Simplified Service App" June 10, 2016 5.0 We are an Electrical contractor and have been in business over 38 years, mainly new construction. A few years ago we decided to push forward and open a new residential service department. We began to research scheduling programs with the ability to invoice and keep all information stored in one place. After researching many many applications the frustration began! We couldn't find anything simple enough and within budget to meet our needs. Not giving up on our goals yet, I finally came across Razor which was relatively new at that point. The Razorsync website was very informative but I was skeptical so I called. I'm so glad I did because they were able to answer all my questions and explained very thoroughly how Razorsync worked. I decided to take the free month trial and once I downloaded it I knew at that we had found our scheduling app that does it all!!! Pros Excellent Technical Support Instant scheduling and dispatch Easy estimating and invoicing both in office and service field You can access the schedule from anywhere! Endless reports You can attach documents to work orders, contract, photos, forms, pics etc Accepts credit card payments Service techs can create their own work orders when emergency calls come in after hours Constant updates to customers, example -en route, onsite, job complete Customers just LOVE this!! GPS tracking on service trucks Customer Portal allowing customers to access their accounts You can make suggestions how to better the app for your use, Razor listens and productively works as a team There is so much more don't I don't use and I cant comment on because we already had resources in place - for example Payroll - we do in house QuickBooks - We use other accounting package Cons Updates to the App can be a pain at times, but probably more so for me because the guys in the field call me for their technical support, usually they cant remember the login and panic . So truly not really a con for Razorsync! Guess I cant find a true con, great job Razorsync!! Review Source AA Ashleigh A. Sales Consumer Services Used the software for: Less than 6 months ### "RazorSync Review" October 6, 2023 3.0 Overall it is a great program. It has some bugs and could use some simplification of processes. Pros I like the layout being easy to read because it is not over crowded. Information is accessible able and well labeled. Cons There are way too many steps to creating invoices. The county never matches the town. When creating reaccuring payment you have to manually input the amount for each work order even when the reassurance is set on a work order with all the proper information. Review Source Response from RazorSync October 9, 2023 Hello Ashleigh! Thank you for your valuable feedback! We're delighted to hear that you appreciate our clean layout and accessible information. We're actively working on streamlining the invoice creation process and addressing the issues you've mentioned to enhance your experience. Your input is essential as we strive to make our software even better. If you have any more suggestions or encounter any further issues, please don't hesitate to reach out to our support team at (877) 675-4395 or support@razorsync.com. Your satisfaction is our priority! HC Heather C. owner Construction Used the software for: 1-2 years ### "Has Potential" March 29, 2021 3.0 We see that a CRM program would be tremendously helpful to our business, but unfortunately RS is costing a lot of man hours to resolve quirks and glitches, only to have new ones come up. Customer support is usually very helpful - but there are limitations with this software. It just eats up so much of our employee time and energy to keep it working for us. We are on the lookout for something else. Pros It is easy to see how navigation of the software should work. The schedule is clear and has multiple views for daily / weekly / monthly. Cons It is VERY "glitchy". Working one day, kicking us out the next. Places don't seem to connect - for example customer notes will appear in one spot for administration, but then the techs don't see it. Tech's will enter a customer notes and administration can't find it. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing RazorSync RS was more visually pleasing, appeared easier to navigate with very little training. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) It was not well suited for our type of industry. Review Source Response from RazorSync April 9, 2021 Thank you for your feedback, can you please call us at 877-675-4395 option 2 for support so we can document the issue in order to get it resolved? CG Chelsea G. Service Coordinator Utilities Used the software for: 2+ years ### "Great dispatching tool!" November 1, 2019 4.0 Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away. Pros I like the ability to track our technicians using the GPS software, as well as the visual appeal of the dispatch board. I like that the technicians are able to set up their own work orders on the road by using the app on their phone. Cons I do not like that we cannot have a "bill to" account set up separately. Instead, all sub-accounts must be created under the same account. This can become frustrating when we set up a customer and realize down the road that it must be billed to someone else. Instead of having a bill to option, we must then create this address, work order, and copy all relevant information over to that bill-to account before we can invoice the correct person. Review Source Response from RazorSync November 8, 2019 Thank you for the review Chelsea! We work hard to deliver world class support to our customers! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. AN Anthony N. HVAC tech Judiciary Used the software for: 2+ years ### "The new version of RazorSync still needs a lot of work" April 15, 2023 3.0 Great just need to fix new app Pros That it’s easy and simple to navigate where you are going when you are already dealing with a problem or situation out in the field. You don’t need your app to give you more problems. Cons How do you have to add a whole Nother step to get to your work orders or your work details and if the app does not load or completely load I have removed it from my phone and put it back in my phone. Everyone is having the same problem. Review Source LE Luke E. Owner Construction Used the software for: 6-12 months ### "Great concept" November 6, 2019 3.0 We have reduced our paper usage since using razor as well as communication with our Tech's. It has also sped up our tech's in the field knowing their daily tasks in real time. The experience would be better if when sending invoices it would take reviews that I can move to social media! Pros Love the concept, we use it daily here for disbatching, GPS and invoicing. I like the detailed hours so I can track time on the road vs time at the job! Cons We find the software to be very slow loading each different window. The system is confusing and not very easy to change a estimate to a work order, changing to a invoice is easy tho. I have had customers get upset with all the notifications they get from the software to the point I have had to shut off all contact between Razor and them. I would like to see estimates to be able to be invoiced in draws as the project moves forward. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Trello](https://www.capterra.com/p/211559/Trello/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing RazorSync It did more of what we were looking for Switched from [Joist](https://www.capterra.com/p/230138/Joist/) We wanted one system that did everything we needed. Review Source Response from RazorSync November 11, 2019 Thank you for your review and feedback Luke! Happy to hear that you are saving paper! Please reach out to us if we can help you with anything. 877-675-4395 option 2 for support. jS jim S. President Construction Used the software for: 2+ years ### "Scheduling sofeware" March 16, 2021 5.0 Been a good experience so far. going on 4 years now. We own another service company as well and have changed that over to RazorSync this year. I'm anticipating an easy transition. Pros We have tried several of the Scheduling software that is out there. Some were less money but didn't have the same features and others were too expensive and had too much for our needs. For the price and our needs this is a good product. Has a lot to offer and features we don't currently use but its been reliable and the guys in the field like it. Cons We use it with Quickbooks and wish it would communicate both ways. meaning when you make a change on RazorSync example customer phone or email. you have to make the same change in Quickbooks. i understand that is more on the Quickbooks end. Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Features and price. Review Source Response from RazorSync March 24, 2021 Thank you for the great review Jim! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. DS Dave S. Senior maintenance tech Investment Management Used the software for: 2+ years ### "Friendly?" November 6, 2019 4.0 The beniefets are that we can get our work orders on the go. Have coverage in most places and we have even started to track times for an incentive program. Pros Access is good. Has a lot of good qualities and able to get to those workers in a timely manner. Cons Punching in and out. It asks if you want to punch in but no option for out. Another thing is that when you transfer pictures over it rotates them to a desk top. Now you have to rotate it again. This goes on for your whole gallery. Bummed about that! Also along with uploading those pics it could take up to a little less than a week to be able for our administrator to see those pics. So now we cant trash those pics in gallery to we get the ok. And having 5-7 jobs a day those pics add up in a quickness. Switched from [Uptick](https://www.capterra.com/p/189344/Maintenance/) Administers wanted more options I believe. Review Source Response from RazorSync November 11, 2019 Thank you for your feedback Dave. Please reach out to us if we can help you with anything. 877-675-4395 option 2 for support. CC Christina C. Office Manager Facilities Services Used the software for: 2+ years ### "Feedback" November 6, 2019 3.0 For the most part we are satisfied with what the software offers our carpet cleaning industry, however, the above mentioned changes would be very helpful. Pros Being able to switch from paper invoices to electronic. Cons Cannot view messages to text via a messenger so that you can see what has been sent and the tech's response. Cannot put account Alerts or Do Not Service on accounts. Would like to be able to see the full appointment when you hover of the appointment on the schedule. Cannot create duplicate customers with the same name but different addresses. Cannot make customer accounts inactive when duplicates are created or merge the accounts in order to not lose previous information. Reason for choosing RazorSync Service Titan has a great ease of use being the reasoning we know the above requested features are possible, however, the price was a bit costly at the time for our company. We did search other software, however, they did not communicate with Quickbooks Desktop. Review Source Response from RazorSync November 11, 2019 Thank you Christina for the review and your feedback. Please reach out if you have any questions, our team is always happy to help!!! KW Karen W. Operations Manager Consumer Services Used the software for: 2+ years ### "Service Requests Don't Get Forgotten" November 7, 2019 4.0 My overall experience with RazorSync is great. We are not invoicing thru RazorSync yet - hoping that it will be an easy transition so I can't comment on that feature. Pros We perform maintenance jobs for some of our customers; services that are to be performed monthly, every 3 months, every 4 months, annually, and every 3 years and so on. This program allows us to schedule these jobs and the confidence that these requests will not fall off the radar. Our techs can see what jobs are open in real-time; we are certainly more efficient since using this software. Cons Having a simple extension number for a contact person would be helpful. Having the ability to move a service request from one customer to another would be great; currently you have to delete it and create a new request under the other customer. Having the ability to merge two customer accounts would be great as well. Reason for choosing RazorSync Ease of use, cost and overall features - features that we use. Review Source Response from RazorSync November 8, 2019 Thank you for the review and feedback Karen! I am glad to hear that your overall experience has been great! If there is anything we can help you with please reach out to us! 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