# Page 4 | RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of RazorSync ## Showing most helpful reviews Showing 76-100 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IW Ian W. Owner Construction Used the software for: 2+ years ### "SM217" March 23, 2021 3.0 I donot use a lot of the options available. I use the basics. It’s is good for that. Customer service has been an issue when I have used it. Waited for months to get a new card reader even after Customer Rep said they would send it. Pros Visually good. I like the many reports you can look at to help run your business. Cons I feel the web based program can be inconsistent. I have had issues during taking payments of it not opening correct page and having to switch to phone to finish. I wish you could pull some reports through mobile app. If applicable, or for future. Missing a form of CRM. A way to keep in contact with our customers through email drip campaign. Reason for choosing RazorSync Franchise chose it for us Review Source Response from RazorSync April 9, 2021 Hi Ian please reach out to our support team so we can discuss the issues you are having. 877-675-4385 JH Jan H. Office Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Very please, would recommend" November 6, 2019 5.0 Overall I'm very pleased, I just wish there were better/lower rates on the card services and equipment for card services. We can't justify the expense of switching our merchant services. Pros That it's accessible from anywhere with an internet connection. If I received an email from a customer or from our website over the weekend, I can still set up service calls or look up info without having to wait until I'm in the office on Monday morning. I believe responding to the customers quicker helps with satisfaction and retention. Cons I wish you had better rates on credit card services and the necessary equipment. I believe it would be better if our electricians could run card payments in the field instead of having the customers call the office to pay over the phone or wait for an electronic invoice with a payment link. Review Source Response from RazorSync November 7, 2019 Thank you Jan for making RazorSync a partner in your business! Please connect with us if you ever need anything! RL Ricky L. Office Manager Construction Used the software for: 2+ years ### "Great Software, Easy to Use" November 6, 2019 5.0 Pros It's easy to use and change the schedule. Also lets the technicians update their jobs as the day goes on. Easy to quickly see a rundown of all the days work orders. Cons Sometimes there are server issues that don't allow you to access your schedule. Also the autocorrect is tough to have when a lot of the words you put in are names and street names that constantly get changed. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing RazorSync Pricing and easy to use. Review Source Response from RazorSync November 8, 2019 Thank you Ricky for your review and feedback!! Love hearing its easy to use! If you ever need anything, please feel free to reach out to us. AS Ashley S. Project Manager Security and Investigations Used the software for: 1-2 years ### "Great tool for our Business" November 4, 2019 5.0 I was the person in our company who researched and picked out rasorsync from a slew of other similar platforms. I chose razorsync because it was superior. The price is fair and the features are useful. The ease of use and ability to track and monitor our technicians​ ' progress is amazing. We love razorsync. Pros I like that this software allows us to manage our appointments and technicians in a way that is user-friendly​ and comprehensive at the same time. Cons There are a few features that I wish we could utilize more and that razorsync had but overall it is a very good software platform. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[SedonaOffice](https://www.capterra.com/p/234356/SedonaOffice/)[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Review Source Response from RazorSync November 7, 2019 Thank you Ashley for the great review! Glad to hear You love it. We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. Lucine K. Used the software for: 1-2 years ### "RazorSync is a life saver!" June 10, 2016 5.0 RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders, tasks, my customer database, allows files & pictures to be attached to specific jobs or the customer. Pros The map page allows me to coordinate the incoming jobs according to location and also to track my plumbers off their smart phone GPS so I can estimate ETAs for the customers. The Reports tab is also very versatile and I am able to obtain the necessary data I need with just a few clicks! The Support Staff are all professional and knowledgeable. I usually get answers to questions right away or in a reasonable timeframe. I love that if RazorSync is down, I still have access to the appointments via our gmail account! Cons Support hours are too short - It would be great if they were available so business in all the time zones had access during typical business hours (M-F, 8-5) or longer. Review Source CD Cheryl D. Operations Director Environmental Services Used the software for: 2+ years ### "Great customer database/scheduling software" June 27, 2017 5.0 It really helps us stay connected and our business functions better as a result of using the software. Pros It is easy to use and has a nice mapping feature for customer appointments. We are now also using it for our time clock reporting, which is working out well. The customer service response time and assistance for anything we need is pretty prompt though and they are all helpful. Cons We have to make individual work orders for each technician, rather than being able to select 2-3 technicians for the same job. The software does have some odd glitches and will do things like not finding a customer that is known to already be in the database, show attachments as attached to the wrong customer (which is fixed by refreshing or clicking to another customer and then back to the original customer), the advanced reporting features do not produce reports that are easily downloadable, printable or edited. Review Source jT julie T. admin Building Materials Used the software for: 1-2 years ### "Easy to customize" June 22, 2022 4.0 If I started my own business, I would begin with razorsync. Great stepping stone product for small groups. Pros The customizable options were great, now that we are using new software, I miss these features Cons Seemed like less and less updates were being done, not really keeping up with the competitors. Review Source Response from RazorSync June 30, 2022 Thank you Julie for your feedback! If you miss certain features check out our new version we just released! PM Parri M. HR/ manager Telecommunications Used the software for: 2+ years ### "We have been using RazorSync for a few years now and this program has helped with our workflow." June 28, 2017 5.0 We are able to keep track of employees and jobs. This software helps to run our business in a more organized manner. Pros Our scheduled jobs are easily accessible wherever we are. It is easy for our employees to use. Our employees are able to use this software as a time clock. As a business owner we are able to pull up the jobs each employee takes part in on a daily basis. We are able to see billable time versus down time. We are able to store notes for the customer that helps keep a log of the type of equipment they have. RazorSync is affordable for small businesses. We use all of these things to set us apart from other small businesses. We try to think BIG! That is why we use RazorSync. Cons Our company does not have a time frame or a day for most jobs. They are not all scheduled. We have to manually move jobs over to the next day if they are not completed or unassigned. Review Source AS Adam S. CEO Facilities Services Used the software for: 2+ years ### "Great Software" November 8, 2019 4.0 Pros The best part of Razor is the customization to your industry. Their customer service is always on point as well. Integration with quickbooks is an amazing option as well. Cons Very few bad things to say. I wish they did technician visible timekeeping in their mobile app. Also i wish the desktop portal had a back button instead of having to go to the main page every time. Reason for choosing RazorSync Quickbooks integration and customization of industry Review Source Response from RazorSync November 11, 2019 Thank you Adam for your review! We work very hard to deliver a powerful solution and one that is backstopped by world-class support. We look forward to serving you. If you ever need anything, please feel free to reach out to us. TS Tim S. Biomed Technician Medical Devices Used the software for: 2+ years ### "Vital to our day to day operations" November 1, 2019 5.0 good Pros Ease of use, ability to give feedback that will be implemented if possible, and customer interactions. Cons Maps when entering new customers that doesn't default to my state. I live in Georgia and it give me address suggestions from Washington state before my own. Also, sometimes dose not upload photos and they may contain serial numbers that are lost. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing RazorSync Best functionality for our business. Review Source Response from RazorSync November 7, 2019 Thank you for the great review!!! Please let us know if there's anything that we can help you with! DG Dorell G. Controller Warehousing Used the software for: 2+ years ### "RazorSync is imperative to our day to day business" November 1, 2019 5.0 Pros the software is incredibly customizable and easy to work with. with their open API we've been able to implement middleware that allows razor to talk to some of the other programs we use regularly. the support from the staff is beyond exceptional. Cons some reports and functions that we are trying to do require additional customization and work arounds because its not how the program is originally programmed to be used, but with the support team we are usually able to figure it out and figure out and put in recommendations for future updates. Review Source Response from RazorSync November 7, 2019 Thank you for the great review Dorell!! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us! RM Ryan M. President Construction Used the software for: 2+ years ### "Was good. Glitchy now " March 30, 2021 3.0 It was good. Really good but lately it has been extremely glitchy. Especially the mobile app side of it. It won’t sync users will have something assigned to them then it will disappear off their timeline. Pros Quickbooks sync, and ease of use. Trying to streamline business for ease of invoicing and collecting etc. Cons Service item search takes a while. Lately the app and desktop version has been very glitchy. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing RazorSync Price Review Source Response from RazorSync April 9, 2021 HI Ryan, thank you for your feedback. Please reach out to support so we can document the issue and work to get it resolved for you. NB Nicholas B. Account Support Manager Facilities Services Used the software for: 2+ years ### "Very good in theory but only mediocre in execution" January 28, 2021 3.0 Ultimately, RazorSync works well enough for our business to function and depend on it for the essentials. The GPS functionality at its best is not dependable but at its worst, just does not work. I have spent hours speaking to the engineering team to no avail. The customer support is fantastic, however, and will take the time and are available for generous hours throughout the day. Pros Excellent customer service, a lot of features, good comprehensive data banks, limitless storage for data, a lot of customization options Cons Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface Review Source DF Dan F. Bus Mgr Wholesale Used the software for: 2+ years ### "Status quo service software" November 2, 2019 2.0 Works fairly well for job tracking/note taking. Implementation for older generations lacks simplicity. Pros Overall Cost and implementation of software are low Cons Tech support and adaptability are dismal at best. Customer svc is nice and kind but rarely resolves issues. For instance, I can't even locate a selectable industry that is relatively close to the services we offer thus I selected warehousing. Reason for choosing RazorSync Cost and ease/readiness of implementation. Unless major changes are conducted with RS we plan to change. Review Source Response from RazorSync November 11, 2019 Thank you for your feedback and your review Dan. Please contact our support team at 877-675-4395 option 2 or see an email to support@razorsync.com to see if there's an issue we can help you resolve. BR Brad R. Owner Airlines/Aviation Used the software for: 2+ years ### "RazorSync Review" November 2, 2019 3.0 For the price it's a good startup company tool. But does not have the capability to grow with a company. We will most likely pull away from Razor Sync in the next year or two. Pros Cost effective solution that does most of what we needed Cons There is no PO Platform that would be a huge benefit with Quick-books, Needs a proposal software that is more focused to the customer. There are a lot of tech issues with the software, if someone could call, we could explain in more detail. Additional reporting for KPI's. Maybe addons for enhance tools. Reason for choosing RazorSync Cost Review Source Response from RazorSync November 11, 2019 Thank you for your review and feedback Brad! Please email me directly at khaverty@razorsync.com to explain in more detail. In the meantime please feel free to reach out to us anytime! CM Candy M. Office Manager - Bookkeeper Construction Used the software for: 2+ years ### "RazorSynce experience" November 1, 2019 4.0 Getting write ups faster from our work crew and knowing where they are at in a job. It doesn't always refresh as quickly as I like when the guys are out in the field. Pros It's ease with working with Quickbooks and getting the write ups done quicker. Cons You have to enter each item line by line and can't copy a work order to another work order. We've add to do some work arounds in order to make it function for our needs. Reason for choosing RazorSync Recommended by a business associate who found it useful. Did the trial and it seemed to make things easier. Review Source Response from RazorSync November 8, 2019 Thank you Candy for taking the time to write this review! We are grateful to be able to help your business. Please reach out if you have any questions, our team is always happy to help! DT Duane T. Sales and Service Consumer Services Used the software for: 1-2 years ### "RazorSync is great for any sized business" November 6, 2019 5.0 Pros I like the flexibility that comes with Razorsync. I can make adjustments on the fly Cons Inventory management portion leaves a lot to be desired Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing RazorSync Integration with Quickbooks and reporting options Switched from [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Service desk was an office based software with little flexibility for the technician in the field Review Source Response from RazorSync November 7, 2019 Thank you Duane for this review! I am glad this has allowed you more flexibility. Please reach out if you ever have any questions! AK Amy K. Owner Consumer Services Used the software for: 2+ years ### "Could use some updates. " January 19, 2020 3.0 It's ok. It's just now linking up to quickbooks correctly without messing up everything! But the biggest struggle is customer access to easy payment of their invoices. Pros Easy to use. Customer service is quick to respond. not much else to say. Cons Customers complain the most about how hard it is to make payments from their iphones. They also want to be able to set up automatic payment on their own. THIS IS HUGE!!!!! People don't like giving their credit card numbers over the phone and they don't like having to log on and pay every time and request the ability to set up automatic payment. This is an issue we have brought to Razorsync attention for 2 years. Review Source KC KC C. President Consumer Services Used the software for: 2+ years ### "Time saver" November 1, 2019 4.0 We don’t lose invoices, the feature to capture and add photos are priceless. Our front office saved about 1.5 hours a day from the increase in efficiency. Pros We were attempting to go paperless and be more efficient for our dispatchers. Razor Sync did both. Customer service has been very helpful. Cons We actually purchased this once before and found it too slow. Then three years ago we tried it again, the improvements were great. Reason for choosing RazorSync Low upfront cost, with technology updates as they improve product. Review Source Response from RazorSync November 7, 2019 Thank you for the review KC. We are happy to hear that you came back to RazorSync! As you know we are constantly working on ways to improve the software. Please reach out to us if you have any questions. DG Dominic G. President Construction Used the software for: 1-2 years ### "Affinity review " March 22, 2021 4.0 Great experience. Just a few things that would help our workflow. Happy with product overall. Pros Easy to work with and the customization options. Cons Sales tax settings reset when sync to QuickBooks, card payments for one off customers. Alternatives considered [Field Promax](https://www.capterra.com/p/135694/Field-Promax/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing RazorSync Offered more of what we needed for a good price point Switched from [Field Promax](https://www.capterra.com/p/135694/Field-Promax/) Biggest reason is pricing was not hidden on users work orders Review Source Response from RazorSync March 24, 2021 Thank you Dominic, We look forward to serving you. JC Joanne C. Operations Manager Construction Used the software for: Less than 6 months ### "Not quite right" June 1, 2021 3.0 The product has it's advantages, especially the price. I haven't found a product that well designed for as low as a price as they offer. However, for a little bit more money, you can get products that are easier on the eyes and mind, which is worth it for me. Pros I enjoyed speaking and training with the sales and onboarding teams. They have an upbeat and positive energy, which makes you feel good about doing business with their company. Their customer service is great. They were accommodating and tried very hard to help me use the product in different ways to fit my individual business needs. Cons The product itself needs a fresh look. If they hired a few designers and made it look and feel as though I was using a product of today, that would help tremendously. However, the scheduling tool is what made me decide to look at other products in the market. Although I liked the drag and drop feature and the fact that you could schedule a job quickly, I couldn't get the view choices to work for me. Sometimes our scheduled jobs overlap in time for a particular user and this looked very messy and hard to read. Reason for choosing RazorSync It was recommended to me by someone who had been using it for many years. Review Source Response from RazorSync June 24, 2021 Thank you for your feedback Joanne. We strive to have first class customer service! We do have some product updates coming and look forward to sharing them with you. CL Curtis L. Owner Construction Used the software for: 1-2 years ### "A Constant State of Refresh, Not Sync" March 22, 2021 3.0 We have stayed with RazorSync in the hopes that the forever coming version 7 will be better. The pricing that we have and the fact that changing is a such a daunting task, we have figured out how to live with it for now. Pros RazorSync has their version of the main basic features you'd want in a product like this. Cons All of the features have so many little quirks that you end up spending more time jumping around in the program to do anything. Or you have to refresh your page to have anything you've done actually show. To many times we have had the field tech's enter in information that doesn't get uploaded to the system. Frustrating everyday to run our business. Review Source Response from RazorSync March 24, 2021 HI Curtis, we appreciate your feedback as we are constantly working to improve our product. Please contact support at 877-675-4395 so we can go over the issues you are experiencing. JR Jeanette R. Owner/owner office Manager/Cat Herder Restaurants Used the software for: 2+ years ### "Super easy to manage my guys!!" June 27, 2017 5.0 Running my business as efficiently as possible. Pros We love that we can track our guys using the app. At any point I can pull up the map and see where any of my techs are. Also being able to attach photos for the jobs and notes is a great help to stay organized. We've been using Razorsync for almost 4 years now and we definitely rely on our system. Tony helped us to set up our whole system. They've been super helpful. Razorsync is by far our most used software for my business. Cons I really have no complaints with Razorsync. But if I had to reach and discuss an issue sometimes it's hard to get to talk to someone. And at the point that I'm calling I'm really needing help to get through whatever I'm stuck on. But when I do get someone on the phone they are super easy to talk to and are very helpful. Review Source AW Angie W. Owner Construction Used the software for: 2+ years ### "Great for plumbers!" November 8, 2019 5.0 Saves time makes billing easy and payments can be made right in the system I have used it for 6 years and they have grown a lot and always add features! They listened to their customers on their needs. Pros Easy to set up the way you want it. Easy to use on tablets and phones in the field customizable for property management and customers with multiple addresses Cons I would like to be able to have multiple email addresses on an account for a customer Review Source BS Bob S. Service technician Construction Used the software for: 2+ years ### "Great program " November 1, 2019 4.0 It’s an amazing program, and what was great about it was the razorsync team was able to make adjustments to the program to serve us Technicians better such as changing some of the language into our terms for the service technicians. Pros For the basics of the program that I needed to use razorsync on a daily basis it was very user friendly. Navigating was straight forward and easy to understand. Cons Some of the advance features on a administrative level were a bit more confusing, but I didn’t have to deal with that quite as much as the office. Review Source Response from RazorSync November 8, 2019 Thank you Bob for the review! Glad to hear it's an amazing program for you! If you ever need anything, please feel free too reach out to us. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.