# Page 5 | RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of RazorSync ## Showing most helpful reviews Showing 101-125 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CG Cindy G. Office Manager Used the software for: 2+ years ### "I researched many other programs for appliance repair service though this was the best fit for us." June 27, 2017 5.0 RazorSynce gives us the ability to see the location of the customers for better location management. I am able to recall a customer and drag and drop into an appointment then edit minor details when I have time. Pros The search ability by addresses since my home warranty and property managers send payments by address not names. Cons I would like the system to be able to post a payment that is greater than the trip charge. Example: The customer has a $100 deductible and our trip charge is $75 but the invoice is not complete but I need to post payment. I can not post in software only through Quick-books then it looks different in Razor-sync. Review Source JC James C. Owner Staffing and Recruiting Used the software for: 1-2 years ### "Less than stellar" September 7, 2022 3.0 Pros The time management and attendance features worked really well Cons adding tasks/jobs was very convuluted and clunky Review Source Response from RazorSync October 14, 2022 Hi James - thank you for your feedback. We are constantly working on improving our software. Do not hesitate to reach out to our support team if you need help with anything. CF Carey F. Accounts Receivable Telecommunications Used the software for: 2+ years ### "Pros & Cons for Razorsync Review" November 1, 2019 4.0 Pros The layout is easy to navigate. The reports to extract open orders is very useful. Cons Inability to have Razorsync integrate with how our Quickbooks is set up and still keep our individual accounts visible in Razorsync. Inability to make customers inactive if we don't do business with them currently, but would like to still keep the information if necessary to reference back to. Unable to sort ques to have the customers in alphabetical order when billing is needed to be performed. Review Source Response from RazorSync November 8, 2019 Thank you for the review and feedback Carey. Please feel free to give us a call if we can help you with anything. 877-675-4395 option 2 RW Randy W. Director of Facilities and Services Facilities Services Used the software for: 6-12 months ### "RazorSync The Cutting Edge" November 1, 2019 5.0 RazorSync been the platform we wanted to start our new business and it has lived up to our expectations. Pros The system is very easy to use and the support is awesome. Cons The staff at RazorSync has alway been available for support and it has been that easy to implement the question have been few and far between. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Ventus](https://www.capterra.com/p/98911/VMS-for-Service-Managers/) Reason for choosing RazorSync It met our needs and was easily implemented. Review Source Response from RazorSync November 8, 2019 Thank you Randy for the great review!! So happy to hear that RazorSync has lived up to your expectations and more! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. Kim B. Administrative Assistant Construction Used the software for: 2+ years ### "Great scheduling software" November 1, 2019 4.0 Pros The mobile app makes it easy for our techs to find their jobs Cons The GPS feature is spotty, oftentimes I can't see where my techs are Review Source Response from RazorSync November 8, 2019 Thank you for the review Kim! Please let us know if there is anything we can help you with. MS Mark S. Owner Environmental Services Used the software for: 2+ years ### "Easy to use feild service software" November 2, 2019 5.0 This makes scheduling and updating customers while out in the field or from the office easy. It keeps us all update in real time. Pros I liked the learning curve which was easy when I first started to use RazorSync. The software is always being improved and support is great from the whole team if I ever have a question. Cons I admit I don't use it for running my credit cards in the field I just need to start doing it. I think for me it's not easy to find the service items I need to charge for a job on the phone version. Review Source Response from RazorSync November 7, 2019 Thank you for the great review Mark! We're so grateful to be able to help your business! Please reach out if you need anything! RL Robert L. Owner Construction Used the software for: 2+ years ### "Could be a great app" March 16, 2021 2.0 Lately it's been a challenge with the frequent outages and work arounds Pros Easy to use Keeps sticking on this question I guess I'll say more! Cons Buggy, missing useful features, needs done work Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing RazorSync It's been a long time ago, considering a switch if things don't get better soon Review Source Response from RazorSync March 24, 2021 Thank you for your feedback Robert. We are constantly working on ways to improve our software. Please reach out to support if you need help with anything. 877-675-4395 DW Dennis W. Senior Service Technician Automotive Used the software for: 2+ years ### "We are growing fast and really using alot of the functionality" November 6, 2019 4.0 More intuitive than most and lost of options to customize. I love the ability to track my techs., so I can reward the movers and keep the non movers accountable. Pros The options for customizing functionality and the ability to share forms with entire team at once. Cons Slow to load and update, at times, with the need to force synchronization. Reason for choosing RazorSync The software had just been purchased when I came on board, I was simply involved in shaping it to our needs. Haven't had the need to look elsewhere. Review Source Response from RazorSync November 8, 2019 Thank you for the review Dennis! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. JS Jennifer S. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Awesome Product" November 6, 2019 5.0 Great tool to have when having a feild guys! Pros It is very easy to use, I like that i can see where all my guys are, and they too can see where their other team members are. Cons sometimes it can be glitchy when loading, also when entering a new service address under a general contractor, you have to move the arrows up to the top to create the new service. More color options would be great for separating our employees for scheduling. Reason for choosing RazorSync It looked more user friendly and easy to use. Review Source Response from RazorSync November 7, 2019 Thank you Jennifer for your words of support! We truly appreciate the opportunity to serve you. Please let us know if you ever need anything! JB Jim B. SR VP Operations Construction Used the software for: 2+ years ### "RazorSync" November 1, 2019 4.0 Pros Easy way to keep our customer database organized and track our service calls. Prior to RazorSync we had a very manual way of dispatching service calls, keeping track of open work orders and processing closed tickets for billing. Cons Reporting could be a little more robust. Although I've found I can get most of what I need from customizing reports, I would like to drill into metrics like "first time fix", avg. time to respond and complete calls, etc. Review Source Response from RazorSync November 8, 2019 Thank you Jim for your review and your feedback!! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. AP Angi P. Office Manager Construction Used the software for: 2+ years ### "I have LOVED Razorsync" November 1, 2019 5.0 I love that I can go in and schedule and the field tech can see the changes right away. It easy for scheduling, for running reports, and getting the field tech to the correct address. I have really enjoyed using this. Pros The thing I have loved most about Razorsync is it is very customer friendly. So easy to use, and to understand. I do most of the scheduling and love the simplicity of it. Cons I really can't think of anything I don't like about razorSync. Review Source Response from RazorSync November 8, 2019 We love you too Angi! Thank you so much for the great review!!! We work very hard to deliver a powerful solution and one that is backstopped by world-class support. Please reach out if we can help with anything! sM skyra M. Office Manager Computer & Network Security Used the software for: 2+ years ### "Perfect for the money" November 1, 2019 4.0 Would definitley chhose Razor Sync again, we enjoy this product. Pros I love the ease of this product, very simple to use and navigate Cons Sometimes when my techs are out in the field and enter their notes and time, it either deletes or takes about 20 minutes-1 hr to update Reason for choosing RazorSync Price wise and ease of the system Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Cost Review Source Response from RazorSync November 8, 2019 Thank you Skyra for making us the partner in your business. Please connect with us if anything ever comes up! ML Mike L. Operations Manager Security and Investigations Used the software for: 1-2 years ### "Absolute on RazorSync" November 1, 2019 5.0 A smooth scheduling platform for technicians and an easy way to bill service calls as they are completed. Pros Ease of use for our field technicians so we could count on them actually using the software. Integration with Quickbooks has been seamless. Cons Would like to see continued development. I haven't seen really any change in the software over the last 2 years. Maybe add modules like Project management and Job costing etc. Reason for choosing RazorSync RazorSync was the easiest product to use and it had most of what we were looking for ease of service and install scheduling. Review Source Response from RazorSync November 8, 2019 Thank you for the review Mike! Happy to hear how easy to use RazorSync has been for you! If you ever need anything, please feel free to reach out to us! BD Bret D. Owner - Genral Manager Consumer Services Used the software for: 6-12 months ### "Good value for service company scheduling software" March 22, 2021 4.0 The software has a lot of functionality and meets our needs as a small organization. Customer service has been very good so far. Pros Vary easy to set up customers, schedule calls, mobile app, cloud based Integrates to QuickBooks On line Cons The mobile app does not automatically sync if you have an I-phone but this is being addressed. It does not have the ability to apply a credit to an account. We use the accrual method of accounting so we book revenue after the service is performed. If someone is unhappy, we have to alter the original invoice because you cannot write a credit memo to apply to an invoice. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing RazorSync Ease of use and price Review Source Response from RazorSync March 24, 2021 Thank you for making us the partner in your business Bret. Please connect with us if anything ever comes up! TB Tina B. Office manager Consumer Services Used the software for: 2+ years ### "Pro software at an affordable price" March 26, 2021 5.0 We have used RazorSync for over 7 years now and it has been a great fit for us. As a small company our budget would be stretched with what most similar software companies charge, but RazorSync is very affordable. Pros RazorSync allows us to access our customer database, schedule appointments, and invoice all in one convenient place. You can check sales and inventory reports. Cons Our technicians in the field can have difficulty processing credit cards or accessing the schedule if cell signals are too low. Review Source Response from RazorSync April 9, 2021 Thank you Tina for the great review! We appreciate the opportunity to partner with your business. Please reach out if you ever need anything. VR Verified Reviewer Owner/Manager Construction Used the software for: 6-12 months ### "Outstanding Software" August 2, 2018 5.0 Fantastic product, fantastic support. My experience was great! Pros This is a full-throttle, powerful package for managing service calls. With the multi-platform phone apps, I could schedule, track and communicate with my trucks. I can't say enough good things about it. Cons Like any new and powerful software, there is a learning curve on this and it is steep for my non-technical guys. It took a while to get them up to speed. The training package is helpful, but it was tough for my older workers. Review Source JK Johnny K. Owner Consumer Services Used the software for: 2+ years ### "Razorsync For Landscape and Handyman Services" November 6, 2019 5.0 Overall razorsync is a game changer for any company that uses it. I have been a razorsync customer for over 5 years and plan on it staying that way. Pros These are all the reasons we use Razorsync Good for: CRM Scheduling tracking work history customers, especially customers with multiply properties invoicing with QB integration service reports w/ pictures saving pictures in a work order customers signature option Tracking payroll hrs. Tracking Field Tech Cons 1\. route optimization did work well for us, we had to always double check it and usually adjust it. we stopped using it because of this reason after about 90 days of using it when it first cam out. it may work better now. 2. Clocking in and out of work from a cellphone. isnt always as seemless as clocking in and out of work from a computer. Sometimes its doesnt clock people into or out of work and will get stuck syncing. clocking in and out of work from a computer in usually always seemless and never an issue 3. Searching for a property is hard too especially for a customer that has 50 or more properties. finding he customer is easy but there is not an search with the customer account to search for a specific property. When you search for a property in the customer search using a property address, the search results produce only the company name the property is associated with. Review Source CB Chris B. Owner Construction Used the software for: 2+ years ### "Great software" November 2, 2019 5.0 Pros I’ve been using this software for about 6 years with 2 different companies. Works very good for our small business. Customer is really good as well. Don’t have any complaints about this software. Cons Really only complaint is some of the features don’t work as well when you use the app on your phone. Review Source Response from RazorSync November 7, 2019 Thank you for your business and your loyalty Chris! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!! DC Don C. Company Manager Facilities Services Used the software for: 1-2 years ### "A solid value proposition" November 8, 2019 5.0 Excellent! Tangible, identifiable increases in customer retention, job completions, tracking and flow through billing. Field technicians are averaging one extra customer per day which YTD compared to before RazorSync has increased billings and revenues by 20%+. Pros Assimilation of data from accounting application into RazorSync to populate customer data. Cons Limited permission levels. You are restricted to either User level or Admin level. Mid level managers don't have the capability of seeing all work for a group or area under supervision and can redirect as needed without being a full admin. Reason for choosing RazorSync Support team and ease of customer loading. Review Source Response from RazorSync November 15, 2019 Thank you for the great review Don! Thank you for making us the partner in your business. Please connect with us if anything ever comes up! PA Pamela A. Operations Managert Mechanical or Industrial Engineering Used the software for: 2+ years ### "Amazing Service" November 1, 2019 5.0 The benefits of using the software have helped the ease of information getting into our customer's hands by the click of a button. They all love the pictures of before repairs and after jobs. Pros I love that all jobs and service requests are online legible for great reading Cons The item that I like least about this software is that I can not merge records. Reason for choosing RazorSync I wanted a new experience for my customers since we were coming from paper to online application. Review Source Response from RazorSync November 8, 2019 Thank you for the great review Pamela! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. HM Harry M. President Construction Used the software for: 2+ years ### "Almost Perfect" November 7, 2019 5.0 PAPERLESS!!, immediate invoicing, payment recording, record keeping with pictures, and scheduling. Pros It was easy to set up and navigate through. Cons Proposal format is not customizable and no attachments field at the address level. Reason for choosing RazorSync Out of the half a dozen or so programs I looked at and tried, RazorSync had the most features, best work flow, value, and easiest work arounds that fit my business. Review Source Response from RazorSync November 8, 2019 Thank you Harry for this review! I'm so glad we've been able to assist!! Happy to help you go paperless!! Please reach out if you have any questions, our team is always happy to help!!! MJ Michele J. Service Manager Retail Used the software for: 1-2 years ### "Keeps everything in line" November 1, 2019 5.0 Pros I know where all of my guys are at all times. Very easy to look up past, present & future customers. I know what jobs are lined up for which days and moving stuff around is super easy & quick. I love all the reports they have. So many to choose from and customizing them to suit our needs is great. I enjoy everything about this software. Makes keeping track of everyone so much simpler. Cons There isn't much I don't like about this software. I would like to be able to turn off certain features for specific people. To have more control to limit certain people from things. Review Source Response from RazorSync November 8, 2019 Thank you Michele for the 5 star review! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. RS Robert S. president Construction Used the software for: 6-12 months ### "razorsync review" November 1, 2019 4.0 invoicing Pros mobile app is nice to use. converting work orders to invoices is nice. invoicing seems to work well with payments. Cons the time clock is horrible. no way else to put it. there has to be a way to adjust the techs time if we misenters it or does not enter at all. we ahve to use another cloud based software for time clocks. this was one of the major reasons to coming to razorsync was to tie the techs time to jobs and we do not have this feature. we have asked for an update and no one has providing us with one. Reason for choosing RazorSync seems to have all the features we needed at the best price Review Source Response from RazorSync November 8, 2019 Thank you for your feedback Robert! Please give us a call at 877-675-4395 option 2 to discuss your time clock problems. In the meantime, if there is anything else we can help you with let us know! OC Otis C. President Machinery Used the software for: 1-2 years ### "Buggy, unstable, poorly designed and implemented. " November 6, 2019 1.0 I wanted a solution better than dropbox and a text editor for managing tickets for my service company. I rolled out razor sync and operated unsatisfactorally with it for 1.5 years until my business grew and I was forced to revert to dropbox and a text editor. I will be switching to Quickbase shortly. Pros The idea that it would enable me to feed invoicing information into quickbooks. Cons The fact that the software randomly won't clock in, or out, randomly double charges customers, integrates poorly with quickbooks, has no ability to easily retrieve notes and information collected in the field. Reason for choosing RazorSync Price Review Source Response from RazorSync November 7, 2019 I really appreciate you bringing these issues to our attention. I will reach out to our team and address these issues. If you have more details, please email me directly at khaverty@razorsync.com. DW Dustin W. Business owner Construction Used the software for: 2+ years ### "Great tech tool" November 1, 2019 5.0 Great team that is always very quick with responses and very helpful Pros It keeps up with absolutely everything we need day today in our business. Great resource for information management and keeping track of our technicians. Cons I just wish I could put my customers/ addresses in alpha order. We have so many addresses for multiple customers Reason for choosing RazorSync Used with my last company I worked for and it’s just the best out there! Review Source Response from RazorSync November 8, 2019 Good Morning Dustin, thank you for the great review! We're so grateful to be able to help your business. Please reach out if we can help with anything! 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