# Page 7 | RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of RazorSync ## Showing most helpful reviews Showing 151-175 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Craig P. Roving tech Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Suggested upgrades" March 20, 2021 4.0 The overall experience has been good I don’t quite understand why we can take a picture and attachments and then have difficulty being able to see the picture in full view you have to do quite amount of manipulation. Pros The thing I like most for me is the link to the map quest or Google maps. Using an Apple phone I have relative ease and getting to the comments field and adding attachments or services Cons The ability to edit in some cases limited selections, And I have to ask why the selections are necessary. difficulty getting to the field area to make an edit such as customer phone number, updating address ,adding second contacts… Etc. Review Source Response from RazorSync March 24, 2021 Thank you for your feedback Craig, can you please call us at 877-675-4395 and choose the option for support so we can document the issue in order to resolve the issue you're experiencing with pictures? Michael Z. Operations Construction Used the software for: 2+ years ### "Great software" November 1, 2019 5.0 Started using this software a few years ago and has exceeded all my expectations. Starting another company and this will be my go to Pros Ease of use and set up. Also tracking, email notifications, easy use with QuickBooks integration. Cons Really can’t see any cons. I issued I have had were my fault or fixed with support ASAP. Review Source RH Randy H. field supervisor Construction Used the software for: 1-2 years ### "reasons we stopped using" November 1, 2019 3.0 Lot of times service trucks were not able to receive updated information or send information back to office Pros that we could track jobs and get information to service trucks Cons system would not connect a lot of time and when putting information in in the field it would up date losing information we were typing in. will admit some of our problems with system were employees not remembering how to operate system Reason for choosing RazorSync referred by our plumber Review Source Response from RazorSync November 8, 2019 Thank you for the feedback Randy. We're sorry to hear you've been having issues with our App. Can you contact our support at 877-675-4395 or send an email to support@razorsync.com to see if there's an issue we can help to resolve? CC Cindy C. owner Construction Used the software for: 6-12 months ### "It's ok" November 6, 2019 4.0 We are using it to dispatch hvac service calls. We are using it for invoicing. Overall, it's ok. I don't love it but I don't hate it. Pros It communicates with Quickbooks. I like that emailing invoices is easy. I like the documentation that appears in notes when someone completes a task. Cons Having to move back and forth between the customer and the schedule tabs to find information is a royal pain. It isn't very intuitive. There have been several times when it was very slow. I would like to see the schedule appear on an iphone just as it does on the tablet. When I have attempted to search for help online, I have been unable to find what I was searching for. Review Source Response from RazorSync November 11, 2019 We appreciate your feedback Cindy. Please reach out to our team if we can help you with anything. 877-675-4395 option 2 for support. MS Melissa S. Owner/Corporate Secretary Construction Used the software for: 2+ years ### "It's a Breeze once you get the process down" June 27, 2017 5.0 The benefit of being able to work from basically anywhere, I use my phone most of the time if I'm not in the office, but If I'm at home, my personal home computer does the job. I've been in the hospital, on vacation, traveling and I have been able to set up work for my techs back on site. Pros I like that I can run my business from home on days where I just can't get in, if it's bad weather, sick kid, or just a personal day, I can still do my job by logging in from home Cons It was a learning curve in the beginning, but I think I can definitely call myself a pro right now, and my technicians even like it. The ease of using the Ipad for all their calls has just been perfect Review Source AR Ali R. Office Manager and Scheduler Construction Used the software for: 1-2 years ### "RazorSync " November 1, 2019 4.0 RazorSync has provided a great starting platform for how to schedule and assign jobs to our technicians. Pros I enjoy the fact that this software is easy to use and everyone can access it and stay on the same page with the click of a button. Cons I don't like how I cannot assign more than one technician to a work order without having to duplicate the order. Also, I don't like the fact that the status of where the technician is i.e "En Route" or "Onsite" does not update immediately until after the status is changed again. Review Source Response from RazorSync November 8, 2019 Thank you for your review and your feedback Ali. Please let us know if we can help with anything! JH Juanita H. Owner Construction Used the software for: 6-12 months ### "RazorSync User" November 7, 2019 4.0 Overall it works fine. Need some tweaks to make more user friendly. Pros Ability to have information for a customer in one place and ability to sync with Quickbooks. Cons There are a few quirky things about the functionalities that could be fixed, such as having to make sure the start and end times for the quote have to be set to a particular value in order for service items to be included in the service request once converting the quote. Also, if a work order is set to complete and you sync with Quickbooks it automatically creates an invoice. Neither of these were mentioned in training. Reason for choosing RazorSync Was the product the franchisor had chosen. Review Source Response from RazorSync November 7, 2019 Thank you for your feedback Juanita! If there is anything more we can help you with please do not hesitate to reach out to us! TG TANYA G. OFFICE MANAGER Construction Used the software for: 6-12 months ### "Great Software" November 6, 2019 4.0 It has been a great asset to to use this with out technicians. Again, we aren't using it to it's full capacity but hopefully will get to that soon. Pros This program is very easy to use for basic functioning. The more you put into it the more you can get out of it but even with basic information it works just fine for us. Cons The one thing I wish we could do with this program is that when you click on something for it to open up as another page and not lose your place of where you're at at the moment. Review Source Response from RazorSync November 7, 2019 Thank you for your feedback Tanya. We would be happy to help in any way so you can use RazorSync to its full capacity. Feel free to reach out to us with any questions you may have 877-675-4395. Steve R. Used the software for: 1-2 years ### "Game changer for our business" June 10, 2016 5.0 I run a WISP (Wireless Internet Service Provider). Before I joined the installation department was using SharePoint to send out the techs calendars. We have no been a customer for 1 1/2 years and couldn't be happier. It makes everything so simple for us. It does have it's quirks at times but we can typically work through those issues with no down time. Pros Merchant processing. Instant updates. Easy to use. Inexpensive. Good response time from customer service. Never out of service. Cons It took some tweaking in the beginning to work for our company and as updates roll out we find ourselves changing things up but overall that's hardly a con. Review Source HS Hannah S. A Construction Used the software for: Less than 6 months ### "Convenient" January 6, 2023 5.0 Fairly easy to use on desktop. Mobile rarely loads. Pros Very easy to search customers, edit them, and schedule them. Cons Very difficult scheduling and editing scheduled appointments. Review Source Response from RazorSync January 10, 2023 Hi Hannah, Thank you for the feedback. We work hard to continually improve the experience for our customers. I will make sure the feedback gets to the appropriate people. We are sorry to hear that you are having issues with the mobile app. Please reach out to support so they can assist you in resolving the issue. DH Dave H. IT Construction Used the software for: 2+ years ### "RazorSync has given us the opportunity to streamline our service request department." June 27, 2017 5.0 service job visibility, scheduling efficiency, current address database. Pros We have found the address database is up to date, which has helped finding correct addresses in new subdivisions. Also, having the history speeds up return calls for additional service. Being able to see on the map where future jobs are helps is effeciency of scheduling. Cons I wish there was a way to break the visual of the maps and service tech into groups. Such as when more than one service coordinator uses the system and only needs to see their areas, or when the service department is broken into different geographical regions. Review Source Jeremy A. Business Owner Construction Used the software for: 1-2 years ### "Razor Sync is easy to use " June 11, 2016 5.0 Razor Sync is easy to use. It has allowed my business to become more versatile and has opened the door for superior communication to our customers. All of our technicians are able to document what is going on with a customers HVAC system without running out of room on the invoice. We are able to generate additional forms and attach pictures to assist us with being extremely thorough and document all of our work. Pros Allows the company to be transparent with the customer. Cons The only con I can think of at this time is that the mobile users are not able to utilize the quoting feature. However, they reassure me that it will be available soon. Review Source JC Jim C. Technician Security and Investigations Used the software for: 6-12 months ### "Mostly Positive " November 11, 2019 4.0 Mostly positive. Pros Easy to use, nice that we can attach sub-contractors tickets and pictures to the ticket. Cons I cannot look back more than a few days to see where I’ve been in case I need to answer a customers question or if I may have left something behind, this is important. It would be nice to have reminders to clock in and “are you sure you want to clock out” warning. Review Source Response from RazorSync November 13, 2019 Thank you for your feedback and your review Jim, we appreciate it! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. CP Casey P. Office Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Overall Satisfied" November 6, 2019 4.0 Pros Easy to see appointments for all employees schedules, ease of use Cons JIT setting is SO ANNOYING!! Also don't like customer names being sorted first last, should be able to set as last, first. Wish invoice #s would be same as QB. Review Source Response from RazorSync November 7, 2019 Thank you Casey for taking the time to complete the review. We appreciate your feedback. I will make sure and pass it along to the team. Please reach out if you have any questions, our team is always happy to help! JB Jessica B. General Manager Construction Used the software for: 1-2 years ### "Very helpful" November 6, 2019 4.0 Pros I like that I can follow a work order from creation to invoice easily. I like the customized way razor sync was able to set up our database. Cons There is no way to track the invoices that are emailed out. Meaning I cannot see an outgoing mail. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Not enough features Review Source Response from RazorSync November 11, 2019 Thank you for your review Jessica! Please reach out if you have any questions, our team is always happy to help!!! RB RACHEL B. VP Business Development Telecommunications Used the software for: 2+ years ### "Great but missing features" November 1, 2019 4.0 So far it has been sufficient. Lacks many features that we need and due to growth, may need to seek another option. Pros The scheduling platform. We needed a user friendly system like RS. Cons The lack of additional features for CRM, which is vital to our business. Review Source Response from RazorSync November 8, 2019 Thank you for your review and feedback Rachel. Please feel free to reach out to our team if there is anything we can help you with. 877-675-4395 option 2 for support. Dan M. Vice President Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Excellent Application " June 10, 2016 5.0 After researching and trying a number of applications we selected Razorsync. I can say without hesitation this is the best app for the money. We have been using Razorsync for over two years and we are completely satisfied. Pros Ease of use. Easy to create custom forms. Technicians like the app and there is a very short learning curve. The reports we generate from Razorsync for our customers have become a vital part of our business. Customer support is excellent. New versions with added features are consistent. Cons Like with most apps, the integration with other apps is not as easy as it sounds. Review Source DM Denise M. Regional Sales Manager Utilities Used the software for: 2+ years ### "Annual Review" March 22, 2021 5.0 The occasional issue when pulling up a customer and not having the correct customer information come up has made us double check everything Pros simplicity of the program. The integration with quickbooks is a plus Cons not being able to pull specific reports for sales follow ups Review Source Response from RazorSync March 23, 2021 Thank you for your feedback Denise. I am happy to hear you like the simplicity of the program. Please feel free to reach out to us if you need anything or have any questions. 877-675-4395 ext 2 LR Luis R. Filed supervisor Construction Used the software for: 2+ years ### "Great app " November 1, 2019 5.0 Overall it’s a good app. Pros The mobility of the app, biegn able to use the app just about any where. Cons The fact that you aren’t able to view work order beyond 30 days in the past in the mobile app. Reason for choosing RazorSync It’s an application that all my employees can use and very simple to read. Review Source Response from RazorSync November 8, 2019 Thank you for the great review Luis! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. SC SHANNON C. OFFICE MANAGER Retail Used the software for: 2+ years ### "RAZORSYNC REVIEW" November 1, 2019 4.0 OVERALL EXPERIENCE IS GOOD I PERSONALLY HAVE ENJOYED IT Pros FIELD WORKERS MAP ABLE TO DRAG AND MOVE APPOINTMENTS IF NEEDED MOBILE APP Cons WISH IT WOULD EXPORT OUR EMAILS FROM OUR WARRANTY COMPANIES STRAIGHT TO RAZORSYNC, I HAVE INQUIRED ABOUT IT BEFORE BUT NOTHING CAME OUT IT Review Source Response from RazorSync November 8, 2019 Hey Shannon - I'm glad you are enjoying RazorSync! I appreciate you taking the time to fill out the review! Please let us know if we can if we can help you with anything! SH Shane H. Owner Construction Used the software for: 2+ years ### "Eager Beaver LLC " November 7, 2019 5.0 I literally replaced a human being employee and I'm able to remotely run my business as long as I have a cell signal. Pros Ease of use, cloud based, can send reports with pics of receipts, finished work, etc. Cons There are a lot of steps to go through to navigate the app. Reason for choosing RazorSync Did the trial and liked it Review Source Response from RazorSync November 8, 2019 Thank you for the great review Shane! We are happy to hear you get to run your business from home now!! Please reach out if we can help with anything! DB Denise B. Office Manager Consumer Electronics Used the software for: 6-12 months ### "Review From Cleantech Renewables" November 1, 2019 5.0 Very good program. Keeps things organized Pros The set up. The schedule page is my favorite. We know where each guy is scheduled to be in a glance Cons The initial set up. I didn't find there was enough support. Took a long while before I was comfortable enough to solely rely on this program Reason for choosing RazorSync The dashboard and the schedule page Review Source Response from RazorSync November 8, 2019 Thank you for your review Denise! If you ever feel like you need more training on anything let us know. We are grateful to be able to help your business. If you ever need anything don't hesitate to call us. 877-675-4395 option 2 for support MB Meagan B. Operations Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Excellent" November 1, 2019 5.0 We love Razor it has bad a world of difference. Pros That the tech can take photos, option of billing as well. Cons How it "jumps" on the customer page under invoicing. You click on one invoice and it will jump to a random one. It takes twice as long to marked invoicing "paid". Review Source Response from RazorSync November 8, 2019 Thank you Meagan for the wonderful review! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. JL Josh L. sales Building Materials Used the software for: 1-2 years ### "review" November 7, 2019 3.0 Pros scheduling, photo uploads and notes, calander Cons data useage/operation speed complicated to set jobs up simply, certain steps work sometimes but not others, slightly different process from mobile to desktop, not being able to edit files uploaded from computer, not being able to upload certain types of documents from phone that you can from desktop, searching through older customers/jobs is tricky sometimes. Review Source Response from RazorSync November 11, 2019 Good Morning Josh, thank you for your review and feedback. Please reach out to us if there is anything we can help you with. 877-675-4395 option 2 for support! HB Helena B. Administrative Assistant Utilities Used the software for: 1-2 years ### "Learning curve was easy. Plan on attending Webinar to ensure I'm using full potential." March 30, 2021 5.0 Like ability to move customers around easily. In our business this occurs often. Pros I have only been using for 6 weeks. Learning the process to set appointments was easy. If you forget to complete a field, it won't upload, but rather tells you what you are missing. Plenty of room for notes so technician is well informed before going to customer's home. Cons I have only been using product for 6 weeks and haven't found any cons yet. Review Source Response from RazorSync April 28, 2021 Thank you Helena for the great review. We look forward to partnering with you and your business. Don't hesitate to reach out to us if you have any questions! 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