# Page 8 | RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of RazorSync ## Showing most helpful reviews Showing 176-200 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GJ Gary J. Owner Consumer Services Used the software for: 2+ years ### "We are constantly pleased with the new functionality that is added and the customer service!" July 6, 2017 4.0 We are able to manage our day very easily, as well as track any customer notes and office notes so everyone involved knows what is going on at all times. Pros Ease of use. The ability to complete a request from open to invoice easily and the ability to designate bill to and service to addresses, as well as the trackability for repeat customers and problems. Cons The mobile version Service request vs Call gets a little complicated switching through screens, to try and find information. Additionally, I don't like that I cannot email more than one customer at a time, an invoice when the job is completed. Review Source DM Darrell M. Owner Construction Used the software for: 2+ years ### "Input from a Garage Door Guy" November 7, 2019 4.0 Pros Keeps history of work orders GPS Tracking of technicians Can be used on different devices in the office and field Cons Not easy to do searches The notes section in work orders needs two tabs, one for actual notes for the job, and the other for changes in the appointment. Review Source Response from RazorSync November 8, 2019 Thank you for your review and feedback Darrel. Please let us know if we can help you with anything! 877-675-4395 option 2 for support. TS Tyson S. Biomed technician Medical Devices Used the software for: 2+ years ### "good, useful software" November 1, 2019 5.0 Pros I found it quite useful to close out work orders and have a copied emailed to my office staff and the customer right from my phone. Cons I have had to major issues with the software. Almost every problem encountered was due to lack of user knowledge about the software. Review Source Response from RazorSync November 8, 2019 Thank you Tyson for the review!! I'm so glad we've been able to assist your business. Please reach out if we can help with anything. David R. Owner Construction Used the software for: 6-12 months ### "Great idea, just laked the user ease of use" November 20, 2018 5.0 Overall, its note a bad platform, but we chose to go into another direction due to the complexity of the interface. Pros Good service, with many features and ability to adapt to a growing company. Cons A bit confusing. The user interface takes some getting used too, and the marketing features (SMS, email) are very limited. Review Source PW Phillip W. Owner Alternative Medicine Used the software for: 2+ years ### "We have used Razorsync for more than 2 years and have been mostly happy." June 27, 2017 3.0 We can schedule techs and have them in real time get updates to their schedules Pros The price. We would switch if it was more expensive to something more robust. Cons There is glitches that take too long to get fixed. I have spoken to people about a glitch that has been on the iphone app for 8 months and it's still not right. There is not a good way for customers to schedule themselves online with a block schedule. I would like 4 customers to be able to schedule themselves for an 8-12 timeframe but they can't. The customer needs to select an exact appointment time. Review Source VR Verified Reviewer Account Manager Computer Software Used the software for: 6-12 months ### "RazorSync is perfect for HVAC/Plumbing companies with 5-7 Field Reps " December 7, 2018 4.0 If you have around 7 users and a fairly standard work flow, this is the best solution out there. It is simple to use and its offline capabilities come in handy. Pros The solution is very aesthetic and very simple to learn and use. Scheduling, Dispatching, Invoicing and Customer Management is top notch in this solution. Cons The reporting and route optimization feature is pretty rudimentary. The Schedule page becomes hectic if managing over 7 field reps and in general when managing 7 or more reps you find yourself creating workarounds. Review Source Response from RazorSync December 10, 2018 Thank you for your review. I would encourage you to 'test drive' our new Ad-Hoc Reporting module as it's likely to exceed your expectations with regard to reporting needs. We're always available to help (877) 675-4395 AJ Andrew J. Owner Facilities Services Used the software for: 2+ years ### "It's the best option for my service company's needs!" June 28, 2017 4.0 Helps make my employees more organized. They used to lose client sheets and forget to do jobs. Now they have all their jobs in a list and clicking on the job allows them to open the map to get there. Pros It syncs with QuickBooks Online very well, it is an app so my employees don't have to have a good internet connection to input info, clicking on the address opens maps which makes my employee's life easier. Cons Sometimes it freezes while syncing and sometimes it duplicates items on work orders. After reinstalling the app everything usually works again. Customer service is helpful fixing issues. Review Source MF Megan F. Office Admin Wholesale Used the software for: 2+ years ### "Easy and functional " November 1, 2019 5.0 It has changed our business!! Great service Pros Works great for our mid size head company. Very easy to use and affordable. Cons Invoicing/quoting isn’t the best but I think in the future this could be updated. Reason for choosing RazorSync Price Review Source Response from RazorSync November 8, 2019 Thank you for the review Megan! we love hearing its changed your business!!! We are glad we've been able to assist you! !! Please reach out if you have any questions, our team is always happy to help!!! JG John G. Owner Consumer Services Used the software for: 2+ years ### "Great software for the value budget" May 27, 2017 4.0 Pros I used them for about 2 years in my last company of 6 technicians. It was very user friendly. The qb. The user interface and ability to look up consumer information was awesome! Dashboard inside the office, to use on the desktop was very helpful. Changing things & adding users/roles was simple. Cons Quickbooks integration was a hassle. It was batched, not live. Errors or changes make it difficult to keep up with. Updates were a pain. They didn't use to offer customizations of the platform which limited your ability to tailor it to your business. Review Source HG Harold G. Bio-medical Engineering Technician Hospital & Health Care Used the software for: 1-2 years ### "Works O.K." November 1, 2019 3.0 We've learned to roll with the punches that razor gives, hopefully it gets better before it gets worse. Pros Best part about the software is the ease of access with the app and website, it is accessible through many outlets which is nice. Cons Constant need to sync on the app. If something is edited and not immediately synced, it is dumped. The app can also be difficult to make new work orders with, it is not entirely user friendly. Review Source Response from RazorSync November 8, 2019 Thank you Harold for your review and feedback. Please reach out to support at 877-675-4395 to help resolve any issues you may be having! VH Victoria H. Office Manager Construction Used the software for: 6-12 months ### "Good solution for scheduling" November 1, 2019 5.0 Pros Amount of detail I can put into the system about customers' jobs. Maps, and being able to see where our techs are. I like how it syncs with QuickBooks Desktop - I find I'm doing most of the billing in RazorSync, which then transfers to QuickBooks. Cons Do not like how the customer list scrolls down, would be better if it had a scroll button on the right of the names list all the time rather than when you get to the bottom of the first screen. I need to get to the bottom 4x to get to the end of my list. Not at all easy to use on a phone, tablet is necessary. Review Source Response from RazorSync November 8, 2019 Thank you for the review and the feedback Victoria! Please reach out if you have any questions, our team is always happy to help!!! RL Rick L. HVAC TECH Consumer Services Used the software for: 1-2 years ### "Great for business " November 6, 2019 5.0 Overall has been a great business tool that makes your life easier , helps you keep track of records and create invoices. Pros The software makes organization easier, invoices are easy to keep track of, reports and documents are easily assessable . Cons Too many error reports and no way to clear the errors without having direct access or administrative access. Have to delete and re-install app to clear error codes. Review Source Response from RazorSync November 7, 2019 Happy to hear RazorSync is great for business! Thank you Rick for the review. Don't hesitate to call support at 877-675-4395 option two if you need anything! MS Mark S. Owner Construction Used the software for: 2+ years ### "Razor Review" November 6, 2019 5.0 Pros Ease of use and how quickly people learn and use the system. Cons I would like to see the ability to categorize call types for tracking purposes. Reason for choosing RazorSync Price Review Source Response from RazorSync November 7, 2019 Wow Mark , thank you for the great rating! We are grateful to able to help your business. If you ever need anything, feel free to reach out to us. We appreciate your suggestion as well and will pass it on to our team. JD Jimmy D. Owner Construction Used the software for: 2+ years ### "Review" March 25, 2021 4.0 Pros We like Razorsync have been using it for 4+5 years now. Fairly easy and does what it's supposed to. Cons Synchronization can take a long time at times. Could use some updates to keep up with the times and competition. Reason for choosing RazorSync Cost and ease of use Review Source Response from RazorSync April 9, 2021 Thank you for your review Jimmy. We are working on new and exciting updates as we speak! We will keep you posted on when to look for it. ME Matthew E. Service Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Electrical Contractor" November 6, 2019 5.0 The software as whole has been awesome! The training and customer service has been Johnny on the spot. Pros 1) Cloud based 2) Ease of use after you understand the flow 3) Saves time Cons 1) I have yet to find a material pricing download that is user friendly that works with this software...Still looking 2) Somethings can be difficult to understand why they flow the way they do. Review Source Response from RazorSync November 7, 2019 We love hearing you think RazorSync is awesome! Glad to hear that our training and our customer service has been spot on. Our team is happy to help you if you ever need anything in the future. CS Chris S. Service technician Facilities Services Used the software for: 2+ years ### "Nice app" November 7, 2019 4.0 Has helped us become for efficient as a heating and cooling company, less paper work etc. Pros Easy to use, quickly set up and fill calls and forms Cons Make generating calls easier to set up for our technicians, a few struggle with setting calls on their own Review Source Response from RazorSync November 8, 2019 Thank you for the review Chris! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. NR Nick R. Inside Sales Support Manager Construction Used the software for: 2+ years ### "Feedback" November 1, 2019 5.0 It is a very valuable tool for our service department. Pros the ability to track jobs that are scheduled and the jobs that our techs are on and have completed Cons Nothing really, This software has come in very helpful with nothing what projects we are doing. Review Source Response from RazorSync November 8, 2019 Thank you Nick! We are happy to have been your partner for the last three years! Please feel free to reach out if you need anything! ES Elizabeth S. SVC Manager Warehousing Used the software for: 2+ years ### "RazorSync is great" November 6, 2019 5.0 overall, great Pros Its easy to use and easy to explain how to use to all my techs. Cons somtimes when I would schedule the schedule would go unassigned when it was assigned. however manageable. The app can be more user friendly. Review Source Response from RazorSync November 7, 2019 Thank you for the great review Elizabeth! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. FI FELIX I. Senior Project Manager Construction Used the software for: 2+ years ### "Razor feedback" March 29, 2021 5.0 Pretty efficient overall, gets the job done in our company. Pros How I can see the whole week and I can easily now what my techs are up to Cons Is not too easy to track older jobs and if I enter a previous week and go back have to start over Review Source Response from RazorSync April 9, 2021 Thank you for the review Felix. Happy to hear that you can easily see what your techs are doing! Please let us know if we can ever help you with anything. EB Erica B. Office Manager Consumer Services Used the software for: 2+ years ### "Love using Razor Its fantastic." June 27, 2017 5.0 Being able to keep track of previous invoices and having all my customers info at hand. Pros I like everything about the software. I am thrilled that we came across Razor. This software saves a lot of time and paperwork . I really like the fact that all my customers info is in one place. No more writing down on paper . Cons My least favorite thing about the software would be I can't delete a customer that already has had an invoice created or had a service call request. Also if we have a husband and wife in separately you can't match them together. Review Source SJ Stacey J. Office Manager Utilities Used the software for: 2+ years ### "Review of RazorSync" November 7, 2019 5.0 Customer service is excellent and we have had very few times where the program is down Pros Ease of use. Techs can clock in and out of system. We can track techs Cons Sometimes it does go slow, it could be our computers, but not very often Reason for choosing RazorSync price Review Source Response from RazorSync November 8, 2019 Good Morning Stacey, thank you for the great review! We're so grateful to be able to help your business. Please reach out if we can help with anything! MM Marvin M. Owner Construction Used the software for: 2+ years ### "RazorSync Review" November 1, 2019 5.0 Tech support has always been very easy to work with Pros Ease of operation, ability to make and send invoices quickly Cons If customers have the same name you have to format the name differently to get the customer to save Review Source Response from RazorSync November 8, 2019 Good afternoon Marvin, thank you for the review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!! MK Mahmoud K. Gas fitter Construction Used the software for: 2+ years ### "Great app to collect the working hours . " November 1, 2019 5.0 I like it Because I do not need to wright my hours 😂 Pros GPS is great. You have access to change the hours , address , info ... Cons It does not syncs in apple phone when you open the app. You need to sync it manually . Review Source Response from RazorSync November 8, 2019 Thank you for the review Mahmoud! I'm so glad we've been able to assist your business!! Please reach out if you have any questions, our team is always happy to help!!! TF Tom F. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great Software" June 27, 2017 5.0 All of our info is one location Pros Its very detailed and has a lot of key features to choose from. We all stay connected using this software. Cons There are a lot of different screens and navigating from screen to screen may be timely. I find myself opening the software 2 times. 1 for digging thru customers and one for seeing the schedule. Review Source LB Laurie B. President Telecommunications Used the software for: 2+ years ### "Great dispatch software" November 1, 2019 5.0 Pros I like being able to see where my techs are during the day and seeing the locations on the map to be sure the schedule I've created makes sense Cons I wish it was a little less expensive per user Review Source Response from RazorSync November 8, 2019 Thank you for your review Laurie! We're so grateful to be able to help your business. Please reach out if we can help you with anything! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.