# Page 9 | RazorSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is RazorSync the right Field Service Management solution for you? Explore 487 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130989/RazorSync/reviews --- RazorSync 4.3 (487) [View alternatives](https://www.capterra.com/p/130989/RazorSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of RazorSync ## Showing most helpful reviews Showing 201-225 of 487 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Chris S. Service Manager Used the software for: 1-2 years ### "Overall we like the service. " June 28, 2017 4.0 Scheduling service calls for our technicians. Also, in the 'more about you' section, under Industry.. Seems like something like 'appliance repair' which is what we do should be there... Even HVAC, and plumbing isn't listed... I would have thought that would be the three most popular users of this software Pros We like the interface mostly, as the admin I like being able to tell where my techs are at . The PC experience is easy enough to use and all info is simple to find. Cons Its a bit 'clunky' at times. Alot of scrolling between different fields and panels seems unnecessary. The mobile app is also a bit slow to use. Lots of different clicks just to set up one service request. I would be happy to explain if someone were to call me. Review Source AS Amber S. Vice President Construction Used the software for: 1-2 years ### "Changed our business " June 27, 2017 4.0 No lost tickets, dispatching with techs in the field Pros Prior to razorsync we did all service tickets on paper and then we had to manually enter them into quickbooks. We had issues with tickets getting lost, not turned in, being hard to read and uninvoiced. With razorsync having the module that allows us to import invoices it saves us so much time and no lost money. Cons I wish the functionally was a little easier for technicians to use. It can be confusing with service Calls and multiple work orders in one call. It was a little challenging for our techs that are not computer savy to pick up. I wish notes saved automatically. We have lost info because clicking done was forgotten Review Source MR Michele R. President Construction Used the software for: 2+ years ### "Works Well For Our Company" November 1, 2019 5.0 RazorSync has made scheduling much more streamlined for us. There are a lot of features that they offer and you can pick and choose what works for you. Pros RazorSync makes scheduling and keeping track of our customers easy. I like how easy it is to look up customers and put them on the schedule. Cons I don't like that you cannot mark addresses as "inactive" or something along those lines. For some of our customers that makes their list VERY long. Review Source CD Chad D. Technician Construction Used the software for: 1-2 years ### "Smooth but slow" November 1, 2019 5.0 We have been more successful at collecting payments and tracking paperwork. Overall I would say it's a great experience. Pros RS is a great way for dispatch personnel to get work order information to technicians cutting down on paperwork and possibly missing papers Cons Information get lost sometimes between mobile and desktop versions. And too many notes for every little movement or change Review Source Response from RazorSync November 8, 2019 Thank you for the great five star review!! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. AD Anthony D. President Construction Used the software for: 6-12 months ### "Quality control at your fingertips " November 1, 2019 4.0 Pros Cost, versatility, functionality. The software is unique and has everything that we currently need at a very reasonable cost. Comparable software is higher priced and does not give you as many or as desirable features. Cons Sometimes the software crashes. Some technicians have more issues then other and have to remove the app and re download Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing RazorSync Pricing and flexibility Review Source Response from RazorSync November 8, 2019 Thank you for you review and feedback Anthony! Please let us know if you have any questions. CH Chuck H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "RS Feedback " March 16, 2021 3.0 Good but needs to improve in areas described above. Pros Features are awesome and integration to QB is as well. Cons The field app locks up daily it seems. The merchant services should include customer names with data when it is transferred to QB to make reconciliation in QB much easier. Reason for choosing RazorSync This was the company franchise standard, no options to consider others. Review Source Response from RazorSync March 24, 2021 Thank you for your feedback Chuck. I will take your suggestions back to the team. Don't forget to reach out if you need anything we would be happy to help you. JW Jeremy W. Nehemiah Project Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "RazorSync review" November 1, 2019 5.0 Custom service is great, overall we are happy with the service you provide. Pros I most like the search engine for my clients. Really easy for my to find clients Cons I can not set field agents for the same time on two jobs Reason for choosing RazorSync Price. Review Source Response from RazorSync November 8, 2019 Thank you Jeremy for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!! TK Trey K. CEO Construction Used the software for: 2+ years ### "Great Product! Even Better Price" November 1, 2019 4.0 the product has remained robust and useful and we really liked it. However I believe recently the company was purchased or expanded and the customer service level has dropped Pros It is easy to use and extremely useful as well. We can do everything from service request to invoice from the office or the desktop for a fraction of the cost of others and with all the bells and whistles we need Cons We need to customize our terminology more. So that our customers are speaking the same language we are which isn't always available inside razorsync Review Source LK Lucine K. Office Manager Consumer Services Used the software for: 2+ years ### "Awesome Service Business Platform" July 11, 2017 5.0 This is an all encompassing cloud-based platform that allows my company to manage 80% of our business - invoicing, scheduling, contact with field reps, integration with Quickbooks, and more! Pros I love all the improvements they have made over the last 3 years. This program is so user friendly and fairly versatile. Cons The are a few quirks or updates that don't mesh with our business needs, but we strive to work around those items. I also have the ability to request the engineering team to consider changing anything that doesn't work on a broad sense. Review Source MM Mat M. Owner Construction Used the software for: 1-2 years ### "Easy way to organize some chaos" November 1, 2019 4.0 Overall, our experience has been quite good. Pros RS offers a solution that follows each of our projects from start to finish - no need to jump around to a multitude of platforms. Cons The product is feature-rich and that sort of gets in the way of a smooth-running platform if you’re looking for on-the-go ease. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Features, ease of use, and cost - in that order. Review Source Response from RazorSync November 7, 2019 Thank you Mat for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!! RA Ricardo A. President Business Supplies and Equipment Used the software for: 2+ years ### "Complete Image Systems" November 7, 2019 5.0 Very good for several years. Took me out of paper era Pros Mobile application. Options for invoice. and sync with quickbooks Cons CSV File does not transfer all info wanted. Reason for choosing RazorSync Way more functions and features Review Source Response from RazorSync November 8, 2019 Thank you Ricardo for the review. We truly appreciate the opportunity to be a partner in your business. Please reach out if we can ever help you with anything! JL Joe L. owner Construction Used the software for: 1-2 years ### "Funtionality" March 16, 2021 4.0 I like it but not completely user friendly Pros Ease of enter and quoting, like to use of emailing customer Cons merging , converting to QuickBooks, does not always connect to card reader Reason for choosing RazorSync Referral Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) for the techs in the field Review Source Response from RazorSync March 24, 2021 Thank you for the feedback Joe! Please let us know if we can help with anything! JE Josh E. Owner Consumer Services Used the software for: 1-2 years ### "Super simple software, amazing customer service!" June 28, 2017 5.0 This product has made our company more efficient and has helped us grow quickly with few growing pains! Pros Ease of use. This software is so simple to use and was by far the easiest software of its kind we tested to set up and get running. It took about 4 mins to import all of our 1500 customers and we were up and running. Customer service is the most important part of our business and Razor Sync hits it out of the park, they are always there to help should a problem arise or if you have a question. Cons Limited routing ability, but I'm told they working to improve it, don't like the weekly job calendar view, a few to many steps to schedule recurring services with pricing. Review Source MO Matthew O. Service tech Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Review" March 25, 2021 4.0 Good Pros Easy to use, keeps track of everything.. Cons Time clock to easy to clock out accidently and not realize it.. entering parts when selecting a part used it backs all the way so if you have more parts needed under one sub category you have to start from beginning everytime. Sometimes when typing in a field if you accidently hit outside of field it will close and you lose what you typed. Review Source Response from RazorSync April 9, 2021 Thank you for the feedback Matthew. Please let us know if we can help with anything! GH Gary H. COO Public Relations and Communications Used the software for: 2+ years ### "Razor Sync - Great Product and Pricing for Small Service Oriented Bus." March 19, 2015 4.5 Pros The program is easy to use even for those who struggle with the computer. I have been using it for over 2 years and my staff love it. All my techs use iPads in the field and they can see their daily job load, complete while at the job site and have the customer sign the iPad accepting the completed work. Once they do this, we are able to generate an invoice and get this out to them via mail or email. The best thing about RS is their responsiveness to questions. I no sooner send a request for clarification then my phone starts ringing. The guys/gals are knowledgeable and speak ENGLISH. Pricing is very good as well. I can adjust up and down as my tech compliment changes and can reduce my overall costs just like that. There's no contracts or long term relationships. Cons The product could be a bit more easier to use to assign jobs via an iPad. Sometimes the app crashes. Review Source JC Jim C. Salesman Sporting Goods Used the software for: 2+ years ### "Razor Synch is a good option" November 1, 2019 4.0 Pros I like being able to track our work crew and to know when they are on sight and when they are in transit to another sight. Cons There isn't much I don't like about it. It does just what we need it to do for our purposes. Review Source Response from RazorSync November 7, 2019 Thank you Jim, for making us the partner in your business. Please connect with us if anything ever comes up! VR Verified Reviewer Marketing Director Used the software for: 2+ years ### "Easy to follow. " March 22, 2018 4.0 Pros Great system that is really simple. Looks clean and organized. I would highly recommend this crm to any fellow business friend. Cons Great system that is really simple. Looks clean and organized. I would highly recommend this crm to any fellow business friend. Review Source FG Fallon G. Office Assistant Food & Beverages Used the software for: 2+ years ### "Review" November 1, 2019 5.0 Pros Super easy to use. I can see where all the technicians are and what they are doing. I can see all the work orders they have open. Cons Sometimes it clicks me off of what I'm doing. Review Source Response from RazorSync November 8, 2019 Thank you for the great review Fallon! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. SS Steve S. Service tech Entertainment Used the software for: 2+ years ### "Amazing" November 1, 2019 5.0 Everyday operation had been way more productive with this Pros The ease of use and benefits of it. Overall it makes things way easier Cons There are no cons in my opinion I have not had any issues Review Source Response from RazorSync November 8, 2019 Thank you for the great review Steve! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us. AJ Anthony J. GM Telecommunications Used the software for: 1-2 years ### "Razorsync" November 6, 2019 4.0 razor has streamlined our job booking process and got rid of a lot of paperwork customer sign off on jobs is great Pros Has some really good feataures, fairly easy to customise, report generation is OK Cons cost is a bit too expensive for small businesses forms could be a bit more versatile, need a few more options Reason for choosing RazorSync had most of the features we were looking for Review Source Response from RazorSync November 7, 2019 Good Afternoon Anthony, thank you for your review! We are grateful to be able to help your business. Please reach out if we can help with anything! JP Justin P. Lead Client Care Representative Veterinary Used the software for: 2+ years ### "RazorSync" April 12, 2022 5.0 Pros Incredibly useful program for streamlining operations. Customer service is great. Cons Could definitely use more customization options. Review Source Response from RazorSync May 5, 2022 Thank you for your great review Justin. If there is something that you are specifically looking for we welcome the feedback. When you log into your account press the feedback button and type in your idea and we will pass it along to our product team. HB Halie B. Office Assistant Consumer Services Used the software for: 1-2 years ### "Software Review" March 25, 2021 4.0 Pros I loved being able to track our techs movements in the field and the accuracy it gave us for ETA's, etc. Cons When you have an issue or suggestion to make the software better for your business you have to wait a full year for the new software release, other software and make the changes immediately. Review Source Response from RazorSync April 9, 2021 Thank you for your words of support Halie. We truly appreciate the opportunity to serve you and we look forward to the chance to serve you again if the chance were to present itself. AR Adam R. sales manager Facilities Services Used the software for: 2+ years ### "RazorSync Review" March 22, 2021 4.0 Pros This program provides a large amount of features that are very helpful for service companoes Cons When we have jobs assigned to specific technicians and they leave, if we remove the technicians, we lose the job history. Review Source Response from RazorSync March 24, 2021 Thank you for review Adam, please let us know if you ever need help with anything! AM Amanda M. Office Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "I have used RazorSync for five + years" November 6, 2019 4.0 Scheduling jobs and invoicing costumes on site with RazorSync is awesome. Our customers like to get an invoice right on site. Pros Pretty easy to use. Color coated to show status of job. Cons Everything is decent, no major complaints. Reason for choosing RazorSync Invoicing on site. Review Source Response from RazorSync November 7, 2019 Thank you for the review Amanda. Please reach out if you have any questions! EK Elizabeth K. Office Manager Construction Used the software for: 2+ years ### "Great for Service Calls" November 7, 2019 5.0 I LOVE IT Pros I like the ease of service call documentation and punch in/punch out system. Cons Getting my employees to consistently use it. Not the fault of the software, but is the fault of my staff. Review Source Response from RazorSync November 8, 2019 We are happy to hear you love RazorSync! We love it too! Please reach out if we can help you with anything!!! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.