# Trumpia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trumpia the right SMS Marketing solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131015/Trumpia-2-0/reviews --- Trumpia 4.5 (119) [View alternatives](https://www.capterra.com/p/131015/Trumpia-2-0/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 27th, 2026 # Reviews of Trumpia Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews JP Jake P CEOUtilities, 11 - 50 employeesUsed the software for: More than 2 years. “The automation tools are fantastic, allowing me to set up campaigns in advance and reach my customers at the right time. Plus, the analytics provided give me valuable insights into how my campaigns are performing.“ September 24, 2024 KG Kathy G Marketing DirectorConstruction, 501 - 1,000 employeesUsed the software for: 1-2 years. “Trumpia's standard reporting is not as robust as we would like, as far as identifying recipients who have opened, etc., though custom reports can be requested.“ October 28, 2024 JH Jay H IT Applications ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “One of the best parts is the automation—it saves us so much time by handling follow-ups, appointment reminders, and even custom responses based on keywords.“ October 31, 2024 KB Kevin B Board Member - Executive SecretaryFood Production, 2 - 10 employeesUsed the software for: 1-2 years. “The initial setup can be a bit tedious, especially with the number verification. If you are thinking about using Trumpia remember there will be setup required, so plan ahead.“ November 5, 2024 JH Jay H IT Applications ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We can segment our audience to ensure the right message goes to the right group, and it’s been really effective in driving engagement. Plus, the analytics give us great insights into what’s working so we can continually improve our strategy.“ October 31, 2024 Renee T Executive AssistantRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes directly texting one contact is annoying because you have to add them as a contact before texting them.“ July 30, 2024 KB Katline B Resource ManagerFishery, 501 - 1,000 employeesUsed the software for: 1-2 years. “It allows for quick text messaging needs to be sent out and easy team collaboration.“ March 11, 2026 AC Allyson C Account Services SupervisorMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “The keyword list capacity max of 11 keywords insn't enough.“ November 14, 2024 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Renee T. Executive Assistant Retail Used the software for: 6-12 months ### "Easy to use, wonderful Customer Service!" July 30, 2024 5.0 Amazing! Best Customer Service. Easy to use platform. Pros The CUSTOMER SERVICE!!! I Cannot say enough good things about this. I help run a team, and I also do training. I recommend Trumpia to everyone I train and meet! I left a similar texting service due to lack of customer service. I interviewed 5+ companies and found that Trumpia was the perfect fit! The customer service before I even signed up was amazing. The contact at Trumpia was very good at explaining everything to me and I am very very happy. Cons Sometimes directly texting one contact is annoying because you have to add them as a contact before texting them. Some platforms you can just send a text and type a number and its super easy. I do like that Trumpia is more concerned for safety! Switched from [Texting Base](https://www.capterra.com/p/145774/Texting-Base/) Texting base had poor customer service. Review Source SG Steve G. IT Service Desk Manager Furniture Used the software for: 2+ years ### "Great Value for the Money and Great Service" September 3, 2025 5.0 My overall experience has been positive and when I needed some assistance Trumpia support was right there to assist. Pros What I like about having Trumpia is the option to have a second way to communicate technical issues or possible office closing due to weather. Most of the time we do this via email, but there have been at least 2 times where Microsoft was having an outage that email was down, so this allowed us to alert our users of the situation. We have looked at other competitors, but Trumpia cost was lower which proved to be a value for the money. The interface is easy to use. System is easy to learn. Cons I really don't have any cons to reports at this time. We don't need to use Trumpia all that much but like I said it has come in handy when we needed it. Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/) Reason for choosing Trumpia Cost of the product do to us only using this as when needed when primary option is not available or outside of normal business hours. Review Source CH Christi H. Mgr. Hospital & Health Care Used the software for: 2+ years ### "BEST VENDOR PARTNER and ACCT MGR EVER! " May 20, 2026 5.0 Excellent product! Of all the vendors we use throughout our organizations, our TRUMPIA relationship has the best Acct Management! Always responsive and solution oriented! Pros The product is incredibly easy to use. It brings great value for money and we always have Incredible Client Support! Cons Nothing against the product, just the limitations in the wording of our messaging related to legislation for privacy in healthcare Review Source TD Terry D. HR Logistics and Supply Chain Used the software for: 2+ years ### "Large company texting solution w/ all the bells & whistles " June 3, 2025 3.0 We researched and started with Trumpia to use as a tool to communicate with our employees during emergencies and other work-related communications but found out the cost for what we needed it for was not cost efficient and work the ROI Pros If you have a large, complex organization with offices/customers across the US, the cost is worth all the features the system offers companies. Cons The cost of the program for a medium-sized organization or a company that is not looking to utilize all the features. Review Source DT Darlene T. PBX Manager Hospital & Health Care Used the software for: 2+ years ### "Trumpia SMCHH" March 31, 2026 5.0 Overall, Trumpia provided what we needed at the time. The messaging was easy to facilitate. Adding and removing people was simple to follow. And if we needed to pull up past history information it was easy to find. Pros It was very easy to use. And the support team was very helpful. If we had an issue or questions, they were quick with helping us. Cons We do not have any cons for Trumpia that I can think. It was very easy to use and the help we received was always amazing. Switched from [Rave Alert](https://www.capterra.com/p/178407/Rave-Alert/) Corporate Office wanted all our facilities to utilize the same product. Review Source KB Kevin B. Board Member - Executive Secretary Food Production Used the software for: 1-2 years ### "Great Product Leads to Better Communications" November 5, 2024 5.0 Using Trumpia has really improved the communications for an annual event for which we use the service for. Pros simple and intuitive to use. I like that messages can be written and then scheduled to be sent later. Cons The initial setup can be a bit tedious, especially with the number verification. If you are thinking about using Trumpia remember there will be setup required, so plan ahead. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Textedly](https://www.capterra.com/p/150912/Textedly/) Reason for choosing Trumpia Responsive customer services when I first reached out to inquire about the product. Also, allowing my organization to do a seasonal subscription is critical. Review Source JB Jacob B. Analyst Wholesale Used the software for: 2+ years ### "Trumpia 10/10" October 30, 2024 5.0 Proven to be the best fit for managing our outreach compared to others we've tried. Its interface is user-friendly, quick data uploads and seamless campaign setup. Support is responsive and genuinely helpful. API documentation is clear and easy to configure. Pros The platform offers a robust interface designed for efficient data uploads, backed by detailed API support. Its intuitive workflow enables rapid, large-scale messaging, ideal for our outreach needs. Cons The UI reporting features could be expanded to provide deeper insights into campaign performance. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Trumpia Mailchimp's SMS functionality was unreliable, requiring an email even when unnecessary. Review Source BH Bridget H. HR Generalist Warehousing Used the software for: 2+ years ### "Perfect solution for SMS announcements to employees." April 6, 2026 5.0 Our experience with Trumpia has been great. If in the future we decide the new payroll provider is not what we thought it would be, I would consider using Trumpia again. Pros Our company used Trumpia to send out text announcements to employees on any schedule changes or announcements. It was a great solution for us in order for all employees to important updates. Cons There is not much I can say that we disliked about Trumpia. We only cancelled our account because we swapped to a new payroll provider that had the ability to send SMS updates to employees. Review Source LS Luis S. Retail Operations Furniture Used the software for: 1-2 years ### "The best way to connect with your customer base" April 20, 2026 5.0 Overall our experience is extremely positive. The approach we take with Trumpia is straightforward: create a campaign, strategize and execute. The Trumpia team has clear guidelines that makes it easy for us to adhere to when creating a campaign. Our results speak for themselves and it is a great value for any company looking to create a stronger and more immediate link to they customer base. The platform is accessible and user-friendly, with no issues or bugs that we've experienced. Pros Trumpia has great sales tools and easy to use platform. The onboarding was seamless and the team is great at following up. Planning and sending our text campaigns is simple and effective. Cons As of yet we have not experienced any issue that would make us dislike the platform or the services that it provides to us. Review Source RM Ron M. IT Manager Airlines/Aviation Used the software for: 6-12 months ### "Trumpia Review" June 4, 2026 5.0 Everything has been great so far. Jed and team have been very helpful. We will be renewing our contract. Pros Ease of use, not too much of a learning curve. Good support from the team. I would highly recommend this product. Cons No complaints at this time. Communication with the support team has been good. It was easy to use once you do the first few announcements. Review Source AK Abbee K. Senior Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Trumpia = GAME CHANGER!" November 13, 2024 5.0 We have used the product for years and every client we have used it for has thanked us for bringing it to the table. Communication between us and our clients has completely changed positively since using the product! Pros This tool has been such a game-changer for our communication with our customers. Its a quick and easy way to get a message across to our customers. We love the product!! Cons The only issue we run into is blocked phone numbers. Sometimes when we're adding customers to the list, we run into an issue adding them because they have a block on their phone and we have to take extra steps to remove the block to add them. Review Source MW Marion W. Director of Housing and Student Activities Higher Education Used the software for: 1-2 years ### "Learning the Ropes of Trumpia" November 6, 2024 4.0 I have thoroughly enjoyed and definitely have relied on Trumpia to promote events, deadlines, and other housing specific needs. I recently learned different tools to use within it that I believe will help me utilize it to its fullest potential. Pros The scheduling feature of the text messages has been the most useful for me to be able to plan out exactly when texts need to be sent, months ahead of time! Cons I struggled for a while to get an excel .csc properly uploaded where it would save a students contacts. I did a little bit of digging to find out how to use it and now it is not a problem. Review Source MW Matthew W. Director of Marketing Retail Used the software for: 6-12 months ### "Great Experience" October 8, 2024 5.0 My overall experience has been great so far. I’m very pleased with the overall support and experience using Trumpia and everything works exactly expected. Pros What i like the most about Trumpia is the intuitive layout, making navigation seamless and efficient. The design is user friendly allowing me to quickly find and do what I need. Additionally, the platform offers a wide range of features that I’m happy to have, making it a versatile tool for different projects. Lastly what truly make Trumpia a great tool is the support they provide. Whenever I run into any questions or issues, the support team has been prompt, knowledgeable and incredibly helpful. Cons Honestly there’s very little to dislike about Trumpia. So far I have not ran into any major issues that would detract from my experience. The layout, features and support have all been excellent. Review Source JK Janet K. Logistics Technician Paper & Forest Products Used the software for: 1-2 years ### "Great Service" October 31, 2024 4.0 Very good to work with, Improves efficiency. Pros It is very efficient with the ability to send mass messages at once. Cons Composition could be more streamlined by saving certain elements. Review Source AC Allyson C. Account Services Supervisor Marketing and Advertising Used the software for: Less than 6 months ### "Highly recommend for any business looking to enhance its communication strategy!" November 14, 2024 5.0 Pros The platform makes it easy to create and automate personalized and engaging messaging to each market’s sales teams, allowing us to easily update stores with helpful and directly relevant information ranging from upcoming promo ‘cheat sheets’, POS updates and procedures, and customer service 101 to weekly (scheduled) motivational messages to start their week. Cons The keyword list capacity max of 11 keywords insn't enough. Review Source KCM Kyle C M. Director of HR Hospitality Used the software for: 2+ years ### "I love Trumpia!" July 30, 2024 5.0 Phenomenal. I have brought Trumpia to a couple different companies and have recommended Trumpia to others. Pros So easy to use and fabulous customer service (not that I need them very often). Cons Be cool if there was an app to create messages from my cell phone Review Source TC Tom C. President Computer Software Used the software for: 6-12 months ### "Easy interface, great support." June 12, 2024 5.0 Pros We use Trumpia as a white label and there really is nothing we can complain about. Great system, does exactly what we (and our customers) need, and the support is first class. Cons Filters can be a pain sometimes. But that isn't really on Trumpia. Laws are difficult and avoiding being flagged as spam can be difficult too. Review Source JM Jin M. Business Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect for what we need" November 11, 2021 5.0 Pros We have been using Trumpia for our organization for nearly two years, and what stands out to us is the technical support and customer service. We have never had to wait more than an hour for our AM to respond (Jed), and they've been really quick to provide support and insight. The platform itself got a facelift with its interface a couple weeks ago, and the messaging and inbox runs noticeably smoother than before. The customization with the campaigns and keywords has also been instrumental in helping us with our internal staff communications. Cons The software at times can get buggy and laggy (less so now) - we've had to clear our cache or use the platform on Icognito mode at times. Review Source BS Brian S. COO Information Technology and Services Used the software for: 1-2 years ### "Trumpia API user" August 21, 2020 5.0 Great people who are willing to help you be successful. The support team really does go above and beyond and is a differentiator among competitors. Pros Robust API with the ability to build a 2-way texting platform on top. The ability to text-enable a company landline or VOIP line is vital since we deal in the SMB sector. Cons There are some nuances that cause occasional bugs. Sometimes the source is on our end and sometimes on the Trumpia end. I also wish when my account balance fell below the balance I wouldn't have to contact someone to reactivate it for me so I can add more funds. Sometimes this can cause minimal delays and cause us to have minor downtime with SMS. We have processes in place to prevent this in the future, but it has happened a few times. (Mainly in our test environment). Reason for choosing Trumpia Ability to SMS enable a landline Review Source VR Verified Reviewer Digital Engagement Specialist Education Management Used the software for: 1-2 years ### "Prospect Communications via SMS" October 26, 2021 4.0 Customer service is great. Process of list management and deployment can be streamlined. List management can be set up a bit more user friendly. Pros I like that I am able to re-enforce our email communications via SMS as well. Scheduling and link shortening feature as well as personalization options are great. Cons I think the user experience can be a bit better. I want to be able to see sent messages and currently, I can only duplicate them in order to see them. Review Source TP Ted P. Founder Retail Used the software for: 2+ years ### "6 plus years as a Enterprise user" April 29, 2022 4.0 Pros We manage over 20 Shopping Malls that are constantly changing. It easy to add new Centers and get them up and running in a short period of time. Cons The interface isn't as intuitive as it could be, but the Trumpia team has been working on updating the interface, Reason for choosing Trumpia They were the most accommodating in developing the best pricing solution for our needs Review Source VR Verified Reviewer Lead web developer Computer Software Used the software for: 6-12 months ### "Great service. Easy to setup. " March 6, 2018 4.0 This software provides an easy way to send SMS in bulk or individuals. Pros The software has great documentation. It was very easy to setup and test a quick through the api. Very intuitive API wise. Cons The UI was not the most friendly and a little confusing to learn. The site is also slow it is very hard to actually use the site. Review Source TP Theresa P. Public Relations Manager Utilities Used the software for: 2+ years ### "Essential Communication Tool" August 23, 2023 5.0 We have used Trumpia since 2012 and have never been disappointed. Their staff is quick to respond to any questions or concerns, they truly are a valued communication partner. Pros The ease of use and availability make Trumpia one of our most essential communication tools. Messages can be sent from a computer, tablet, or phone. The straightforward platform is easy to navigate making Trumpia accessible to all levels of users. Cons We prefer the classic platform over the new version, however, since we are able to easily switch to classic when needed, this is not an issue for us. Review Source LF Lucia F. President Leisure, Travel & Tourism Used the software for: 2+ years ### "We continue to trust Trumpia with our marketing needs. Thank you, thank you, thank you" March 8, 2018 5.0 Pros We enjoy using Trumpia for marketing to all of our clients. The ease of use, training and functionality is what keeps us coming back and recommending to other friends and colleagues. Cons We are aware that there are some limitations as with all technology, though as a manager I cannot think of any cons.... maybe just the price ;) Review Source HS Heidi S. Owner Marketing and Advertising Used the software for: 2+ years ### "Trumpia White Label is great" January 26, 2021 4.0 I've been using them since 2014 and have been satisfied with the product. I do with their sales staff understood the product a bit better when I speak with them about options and updates. Pros When I decided to open my business and needed a way to run contests using a shortcode and online method for entries Trumpia was the easiest and least expensive way to white label my company. I didn't have to spend in the six figures to have a system developed. I integrated my own web address into their system and they helped me provision my own shortcode. Cons I wish they had more robust offerings with the ability to do more complicated contesting. Cannot do some basic instant win and other type contests using this platform. Reason for choosing Trumpia Cost and ease of use. This product is extremely easy for a first time user or white label user. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.