# Page 3 | Trumpia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Trumpia the right SMS Marketing solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131015/Trumpia-2-0/reviews --- Trumpia 4.5 (114) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 27th, 2026 # Page 3 - Reviews of Trumpia ## Showing most helpful reviews Showing 51-75 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Kemberky G. Benefit specialist Staffing and Recruiting Used the software for: Less than 6 months ### "Trumpia = BEST" April 15, 2024 5.0 Overall amazing experience. The support team is always quick to respond if ever an issue. Rarely any issues. Billing is easy and the sight is very user friendly. Pros User friendly and customer service is unbeatable. Cons I don’t like the fact that we are Charged for failed messages. Would love to be able to set a candidate into a set list. Alternatives considered [Heymarket](https://www.capterra.com/p/167436/Heymarket/) Reason for choosing Trumpia Trumpia has Better customer service and it is cheaper. Always willing to update the sight to accommodate our needs. Switched from [Heymarket](https://www.capterra.com/p/167436/Heymarket/) Trumps has Better customer service and is cheaper. Always willing to update the site. To accommodate our needs. Review Source DM Diego M. Application Developer Farming Used the software for: 2+ years ### "Trumpia Review" April 28, 2022 5.0 Excellent communications with Accounting and our Personal Representative Pros Trumpia’ s SMS Service provides us with the most efficient way to communicate critical messages to our employees in all our operations. From HR to Field operations, Trumpia’s platform has given us peace of mind knowing our communications will be sent in a timely and efficient manner. A few of the many alerts Trumpia has helped us with are: Alerting prospective employees of upcoming job interviews Daily start time/end time shift schedules sent out to employees. Field Operations schedules sent out notifying what fields are scheduled for harvesting, including estimated pay from previous day harvest These are just a few of the many benefits we have thanks to Trumpia’ s Incredible Platform! Cons The updated UI took some learning, but overall once you dive it it became easier to use. Review Source AJ Art J. President Marketing and Advertising Used the software for: 2+ years ### "Excellent software, super-responsive support team." April 11, 2018 5.0 Allowed me to reach people that get way too much email to read it all. Pros I like the versatility the most. There are plenty of text messaging solutions out there, but none that can do what Trumpia can do. Text with photos, images, video, audio, numbered mobile coupons with a private web-based redemption site that employees can access on their mobile phones to record discount programs. There's also a web-based customer loyalty program function that replaces paper cards entirely. Tons of options that marketing departments need, like surveys and trackable hyperlinks and automated variable messaging with additional list segmentation depending upon customer response. Has some features that educational and religious organizations would use, though I'm not in those markets. I really am hooked on the list segmentation and automation capabilities. This provides me with the ability to tailor my messages to subsets of the customer base. Set it, and forget- the software does the work. The best feature? That's easy: people actually read their text messages, unlike email, although Trumpia can do that too. It's a single platform that can do texts, email and social media. The USA-based customer support is first-rate and very personal. They've helped me many, many times. I'm not a techie, and support is very important to me. They have a video training library with dozens of short feature videos. I'm very happy with my purchase. Cons That I didn't discover it sooner. A bit of a learning curve for my limited tech capabilities on some of the more advanced features. The support team walked me through those, though. Review Source Lem P. AVP, Digital Strategy Financial Services Used the software for: 2+ years ### "Solidy, reliable, and easy to implement." September 10, 2021 5.0 Pros Exceptional implementation experience for both mass texting and API. Solid and reliable, with a relatively intuitive UI. Pleasant and painless sales experience, and excellent support thereafter. Works exactly as intended. Cons UI is a little clunky, and it'd be great to have some more brand-friendly/white label URL shortener options. Review Source RM Randy M. Company President Education Management Used the software for: 2+ years ### "Great Product and Service at an Affordable Price" March 7, 2023 5.0 \[sensitive content hidden\] goes above and beyond what customers need, helping to ensure I am trained and happy with the product and find value in Trumpia's products/services. Pros Trumpia's easily customizable workflows is a huge selling point as an automation solution. Cons Some aspects of an active campaign can be tricky to use for beginners, but overall, it's drag and drop functionality makes building texts, emails and capturing data relatively simple. Reason for choosing Trumpia From the moment of first contact the customer service, training, and follow-up have been excellent and are proof that Trumpia and its employees truly care about their customers. Review Source JM Jin M. Business Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect for what we need" November 11, 2021 5.0 Pros We have been using Trumpia for our organization for nearly two years, and what stands out to us is the technical support and customer service. We have never had to wait more than an hour for our AM to respond (Jed), and they've been really quick to provide support and insight. The platform itself got a facelift with its interface a couple weeks ago, and the messaging and inbox runs noticeably smoother than before. The customization with the campaigns and keywords has also been instrumental in helping us with our internal staff communications. Cons The software at times can get buggy and laggy (less so now) - we've had to clear our cache or use the platform on Icognito mode at times. Review Source Julio F. Vice President Used the software for: 2+ years ### "3 Years in and no complaints at all" March 5, 2018 5.0 Pros Trumpia has been an excellent resource for our company for over 3 years now. The ease of use, great communication, and highly effective marketing tools make working with Trumpia all the better. Cons I personally do not have any cons, however, I do think the mobile version of the site can be improved. Review Source BS Brian S. COO Information Technology and Services Used the software for: 1-2 years ### "Trumpia API user" August 21, 2020 5.0 Great people who are willing to help you be successful. The support team really does go above and beyond and is a differentiator among competitors. Pros Robust API with the ability to build a 2-way texting platform on top. The ability to text-enable a company landline or VOIP line is vital since we deal in the SMB sector. Cons There are some nuances that cause occasional bugs. Sometimes the source is on our end and sometimes on the Trumpia end. I also wish when my account balance fell below the balance I wouldn't have to contact someone to reactivate it for me so I can add more funds. Sometimes this can cause minimal delays and cause us to have minor downtime with SMS. We have processes in place to prevent this in the future, but it has happened a few times. (Mainly in our test environment). Reason for choosing Trumpia Ability to SMS enable a landline Review Source Michelle V. President Marketing and Advertising Used the software for: 2+ years ### "\[sensitive content hidden\] is as reliable as Trumpia text marketing!" September 26, 2023 5.0 Our \[sensitive content hidden\] rocks! He is professional, patient and very knowlegdable of the technicality end of the program and always available, anytime, to answer all of our questions. \[sensitive content hidden\] goes the extra mile to assure our questions are always answered and resolved. Pros Trumpia has allowed the North Jersey Chamber of Commerce add a strategic method in connecting with their members to assist increase of event attendance and brand awareness. Cons The login times out and we are constantly having to update our passwords to log back in. Review Source JE Jason E. VP, Safety & HR Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Leading Tanker Company wins with Trumpia on communication!" May 11, 2023 5.0 Pros Customer service is flexible to meet our needs. Cons Two user interfaces, I don't have enough product experience to comment on Trumpia's downfalls any further. Review Source BN Bennie N. Director of Public Affairs Non-Profit Organization Management Used the software for: 6-12 months ### "Review" June 28, 2023 5.0 Notifying our members about meetings and events is our target and it is serving the purpose. Pros Easy to work and does what we wanted to use it for. Meeting reminders and upcoming events. Cons Not being able to set up a message to go out every 1st and 3rd Tuesday of the month/ Reason for choosing Trumpia This is what we were looking for. My daughter uses it for scheduling at her job and she is the one who referred me to it. Review Source TP Ted P. Founder Retail Used the software for: 2+ years ### "6 plus years as a Enterprise user" April 29, 2022 4.0 Pros We manage over 20 Shopping Malls that are constantly changing. It easy to add new Centers and get them up and running in a short period of time. Cons The interface isn't as intuitive as it could be, but the Trumpia team has been working on updating the interface, Reason for choosing Trumpia They were the most accommodating in developing the best pricing solution for our needs Review Source VR Verified Reviewer Communications Manager Financial Services Used the software for: 2+ years ### "We use Trumpia for employee text alerts and have been pleased overall." March 1, 2018 5.0 Employee alerts Pros The ability to send immediate alerts to our employees across the country. We heavily rely on this communication tool. Cons The occasional outages and inability to send alerts if that month's payment hasn't processed. We typically have more than enough credits to process an alert. It'd also be nice to be able to buy credits in bulk, as opposed to being obligated to the monthly charge. Review Source VR Verified Reviewer Lead web developer Computer Software Used the software for: 6-12 months ### "Great service. Easy to setup. " March 6, 2018 4.0 This software provides an easy way to send SMS in bulk or individuals. Pros The software has great documentation. It was very easy to setup and test a quick through the api. Very intuitive API wise. Cons The UI was not the most friendly and a little confusing to learn. The site is also slow it is very hard to actually use the site. Review Source VR Verified Reviewer webmaster Sports Used the software for: 6-12 months ### "Works ok but customer support and care STINKS" May 25, 2022 3.0 Pros I prefer not to offer anything specific. Their poor customer service supercedes anything good about the servic Review Source TP Theresa P. Public Relations Manager Utilities Used the software for: 2+ years ### "Essential Communication Tool" August 23, 2023 5.0 We have used Trumpia since 2012 and have never been disappointed. Their staff is quick to respond to any questions or concerns, they truly are a valued communication partner. Pros The ease of use and availability make Trumpia one of our most essential communication tools. Messages can be sent from a computer, tablet, or phone. The straightforward platform is easy to navigate making Trumpia accessible to all levels of users. Cons We prefer the classic platform over the new version, however, since we are able to easily switch to classic when needed, this is not an issue for us. Review Source Sharon R. Office Manager Used the software for: 6-12 months ### "More than we needed." March 5, 2018 4.0 Using this software gave me insight into the functions I really need for my purposes. It also gave me insight into what is technically possible with this kind of software. Pros I appreciate the technical expertise needed to create this product. It has many useful functions. It allows an organization to collect and communicate with a large number of customers. Cons It has many, many more functions than I need. I need a simple mass texting program to alert our small staff of emergencies. I really dislike that it is almost impossible to use quickly and from a mobile device. Review Source Carl G. Digital Marketing Director Automotive Used the software for: 2+ years ### "Easy to use set of effective marketing tools" March 3, 2018 5.0 The ability to stay in touch with our customers via text Pros If you are looking for a way to reach out to your customers in the fastest most direct and effective way possible then Trumpia has the tools for you. Fast, easy to use set of direct text marketing tools Cons Trumpia does require a small amount of training to get up and going, and if you don't use it on a regular basis you will find you need to refresh your memory on how to use it sometimes Review Source AC Andrew C. Minister Used the software for: 2+ years ### "We decided to try trumpia a few years ago and signed up. Honestly i have not been that impressed." March 1, 2018 3.0 Pros It obviously functions in regards to sending out texts. They system seems somewhat robust...but still not a lot that I like about it. Cons Email system is not very good. Texting system has some flaws in my opinion...for instance once a text is sent.. if someone replies to it after an amount of time... it can enroll them in something else because the same number is being used by other companies. I have not used Trumpia in a little while because I found something that is easier and works far better. Review Source BL Brian L. President Fund-Raising Used the software for: Less than 6 months ### "Trumpia often didn't work when we needed it." June 12, 2023 1.0 Trumpia seems to be down extended periods each and every month. You will not get a refund if you buy credits and then are unable to use them befcause their system is down. Use one of the more reliable options out there. Pros Simple operation. Inexpensive SMS credit. Easy to sign-up. Cons Offline regularly. Poor, difficult to reach customer spport. No refunds when their system is down. Review Source LM Lisa M. Owner Medical Practice Used the software for: Less than 6 months ### "Scam" November 7, 2023 1.0 Terrible terrible terrible terrible. This place is a scam Pros Nothing. Wait, they did tell me what I wanted to hear. But didn’t deliver Cons Everything. They lied and over promised Switched from [ClassPass](https://www.capterra.com/p/249675/ClassPass/) They had a glitch. I never shouod have tried this place Review Source SM Steven M. Marketing Coordinator Supermarkets Used the software for: 2+ years ### "Houchens Industries Review" July 29, 2021 5.0 Pros The ability to schedule out messages for each banner. Cons We wish a capability was added to be able to change the auto response messages for multiple keywords instead of having to do it one by one. Review Source JB Jimmy B. Pastor Religious Institutions Used the software for: 1-2 years ### "Gets Job Done with few extras" November 24, 2021 3.0 Pros The customized lists of recipients was very helpful. Additional features such as scheduled blasts and QR codes were also great. Cons The UI/UX is a little difficult to navigate and unintuitive. Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Reason for choosing Trumpia Personal recommendations Review Source RR Randall R. Confirmation/Dispatcher Used the software for: 1-2 years ### "Trumpia makes it simple and fast to communicate with my team in the field. " March 2, 2018 5.0 Pros Able to store information that is used each time I send a text. I love that I can send to the whole team at once so everyone has the information they need. Cons I have noticed from time to time if i send a text prior to 8am it will not go thru. I use the function of choosing to send it later to bypass that. Outside of that I have no issues with the software. Review Source Christine H. Communications Manager Financial Services Used the software for: 2+ years ### "Trumpia works great for our nonprofit communications needs!" March 5, 2018 5.0 Pros Easy to use, able to track texting history, easy to add many people at once, ability to set flexible recurring or one-time messages is nice. Cons Can take lots of time to use the appointment reminder function for a mass import (not as easy to figure out how to use that feature for our purposes) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.