# Flok Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Flok Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/131017/Flok --- # Flok Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Flok ## What is Flok? The only automatic mobile loyalty solution on the market. flok connects merchants and their customers, powering lasting and rewarding relationships. With our easy-to-use online dashboard and unique mobile app, we provide small businesses with the ability to attract new customers and keep them coming back. ## What is Flok used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Flok?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.flok.com/&name=Flok) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Flok 2.8 (17) VS. [4.8 (475)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price $19 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.1 (17) Ease Of Use 4.9 (475) Value For Money 2.6 (16) Value For Money 4.8 (420) Customer Service 2.8 (16) Customer Service 4.7 (410) ## Flok alternatives Highest Rated [4.9 (3,497)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting price $4.80 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (250)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (1,470)](https://www.capterra.com/p/170673/SumUp-Air/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131017/Flok/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Activity Tracking A report showing what actions customers perform Discount Management Track products that are for sale at a reduced price or part of coupon promotions Loyalty Cards Manage loyalty cards that hold rewards and promotions to incentivize customers to return Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Member Portal Online gateway through which members can access/update personal information Flok 9 features Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A report showing what actions customers perform Track products that are for sale at a reduced price or part of coupon promotions Manage loyalty cards that hold rewards and promotions to incentivize customers to return Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Log and store the source of contacts/leads Strategize and implement rewards for returning customers, employees and other members Features 2.9 (17) 2.9 Based on 17 reviews ## Pricing Value for money 2.6 (16) Free Trial Basic $19.00 Per User,Per Month Value for money 2.6 (16) 2.6 Based on 16 reviews ## Support, customer service and training options Customer Service 2.8 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.8 (16) 2.8 Based on 16 reviews ## User reviews Overall rating 2.8 Based on 17 reviews Filter by rating 5(5) 4(2) 3(2) 2(0) 1(8) Mentioned topic Sorted by most recent DG David G. Owner Retail ### "FLOK for Customer Loyalty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2019 We want to encourage repeat customer visits, and FLOK enables us to do this easily without the need for our customers to carry another membership card around in their wallet. Pros It is a Rewards Program for Customer Loyalty that does not require carrying a card around. It is a very simple phone app, and it allows customers t swipe and track their repeat purchases. Cons The app does require our customer to have their phone app read a code at the cash register to register their visit. It would be so much better if it automatically register their visit upon payment of their purchase without this additional step. Reasons for choosing Flok (1) No need for customer to carry a membership card. It's a phone app on their cell phone. Simple to use, and unlikely to be lost/forgotten because it's on their phone. (2) No need for our cashier's to take their time to ask for customer membership#. The Responsibility to register customers repeat visit to get their rewards is totally on the customer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kathy S. Gen Manager Hospitality ### "FLOK - for repeat customers & loyalty" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 3, 2019 We use FLOK to reward our loyal customers, and to send out marketing texts. Pros Ease of use, adaptable, minimal learning curve, accurate tracking, blasting messages to customers, great for multiple sites, integration with our POS. Cons Limited available reporting. Have to contact company when issues arise. Stand alone. lack good marketing material to give customers, have to explain with almost every download & install. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reasons for choosing Flok Ease of use, adaptability, employee notifications by email and text, mobile app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kristin S. Owner Executive Office ### "They will charge you for their services even though you cancel, and claim they sent you an email" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 3, 2019 This business will keep charging you an annual fee, even if you cancel their services. Then they tell you that they sent you an email notifying you of the charge. Since their messages go to spam in my account, I never get them. I cancelled a full year ago and they still charged me for another full year! Very creepy!! Pros I looks like lots of people are getting notified about your business. Cons I got NO business from this software. It was too complicated for me to figure out how it worked. I needed to keep paying extra for everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Laura M. Owner Medical Practice ### "Worst app " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 6, 2019 Terrible. Wish I had not purchased a year. Pros I bought this so my own clients could invite their friends to get to know our company. The referral process is misleading and nobody has been able to use it. Cons Referral feature basically doesn’t work. There is not a clear spot to enter the referral code and the code has an ! At the end which is not part of the referral code. Customer service is terrible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Director Of Business Development Veterinary ### "Nice platform - didn't work out well for our type of business" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 4, 2018 Implementation was a breeze, setting up our accounts was easy, and using the customer and business app is seamless. This product just wasn't a good fit for us in the medical space. Pros Ease of use Analytics Punch Card Customer Communication Business App Cons Price - a bit steep for a SMB Customer service could improve Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jared M. Owner Retail ### "Rewarding Rewards App" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 17, 2018 I have yet to use Flok for my business, but have been a consumer user and may consider it in the future. I am impressed by the ease of use from the consumer end and would feel confident integrating it into my business, should I choose to do so. Pros I liked that it was a very visual interface face with photos of the location and some of the product(s). I also liked that users could upload their own photos as well. Cons It would crash occasionally, but what app doesn't? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kristin M. Owner ### "Customers Did Not Repond Well" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 26, 2018 Pros I liked the IDEA of the product. It wasn't helpful for my business though and I used it for less than a month. One pro I will say is that it took no time to unsubscribe from the service and all I was out was the remainder of the free trial. I don't think I was ever changed. Cons My customers had trouble finding my shop once downloading the app. There was no way to add loyalty points for online customers without printing a QR Code which I had no time for with the amount of product that I move online. I had 3 customers sign up for this and then 30 sign up for the new service I use. I believe that says a lot about the service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Phil S. owner ### "lies lies and more lies" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 26, 2018 Pros could have worked well, but for features only to work in money. and the beacon also never worked properly Cons terrible service was promised features in £, but they never arrived, and as that was the reason for purchase was very upset / disappointed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Gloria B. Student Creative Director ### "The Flok staff are rude and have terrible customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 24, 2018 None Cons For a software that is supposed to help inspire customer loyalty, the sales team/customer service is INCREDIBLY rude. I made an account to test out the product and see if I was going to recommend their service to a client I was making a communications plan for. Flok didn't end up having the features we needed and we found a different customer loyalty program that did. A week later, today, I received a call from rep and he said he was from Flok and because I had just heard of their service a week before it didn't jog my memory immediately. He snapped at me "You know, the customer loyalty program you're trying to use." He then wanted to know about my business or needs I had and I informed him I was making a communications plan for a client and trying to set up a loyalty program, but we found another service that better fits our needs. He then snapped "Well that's up to you" and hung up on me. Never in my life have I ever experienced customer service like this. What if Flok wasn't a good fit for this current client but I could keep them in mind for another client in the future? I will never recommend any client to use Flok. How can someone be an expert in customer loyalty if they can't even hold a respectful phone conversation? They can't. I tried to review them on Facebook and Google but they aren't registered to receive reviews on either site, which is probably for this exact reason. Seems extremely sketchy to me. Steer clear. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kadie A. Direct Sales ### "TERRIBLE. DON'T WASTE YOUR MONEY." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 8, 2018 WASTE OF MONEY! DO NOT PURCHASE. If anything goes wrong they'll steal your money. What happened to "the customer is always right"? They don't give any consideration about you and enjoy taking your money. Terrible customer service. Cons TERRIBLE CUSTOMER SERVICE AND TERRIBLE APP. This app does not work, and they don't care. No one from my loyal customers or even new customers wants to download the app. I have gained zero loyalty from this application and I've lost money. They are completely unwilling to refund any money at all because "that wouldn't be fair to the monthly subscribers who pay more." It's a complete waste. They made their buck, congrats, but if you are considering using this app: don't. Move on to something reputable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131017/Flok/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)