# Flok Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Flok the right Customer Loyalty solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131017/Flok/reviews --- Flok 2.8 (17) [View alternatives](https://www.capterra.com/p/131017/Flok/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Flok Ease of use 3.1 Customer Service 2.8 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Of Business Development Veterinary Used the software for: 1-2 years ### "Nice platform - didn't work out well for our type of business" December 4, 2018 4.0 Implementation was a breeze, setting up our accounts was easy, and using the customer and business app is seamless. This product just wasn't a good fit for us in the medical space. Pros Ease of use Analytics Punch Card Customer Communication Business App Cons Price - a bit steep for a SMB Customer service could improve Review Source DG David G. Owner Retail Used the software for: 2+ years ### "FLOK for Customer Loyalty" October 25, 2019 5.0 We want to encourage repeat customer visits, and FLOK enables us to do this easily without the need for our customers to carry another membership card around in their wallet. Pros It is a Rewards Program for Customer Loyalty that does not require carrying a card around. It is a very simple phone app, and it allows customers t swipe and track their repeat purchases. Cons The app does require our customer to have their phone app read a code at the cash register to register their visit. It would be so much better if it automatically register their visit upon payment of their purchase without this additional step. Reason for choosing Flok (1) No need for customer to carry a membership card. It's a phone app on their cell phone. Simple to use, and unlikely to be lost/forgotten because it's on their phone. (2) No need for our cashier's to take their time to ask for customer membership#. The Responsibility to register customers repeat visit to get their rewards is totally on the customer. Review Source AM Ashley M. Owner Used the software for: 6-12 months ### "Very poor!" November 28, 2017 1.0 Pros Really nothing! Stopped using it after wasting time on it for months. I spent so much time explaining it to customers. Cons WARNING! Be carful of Flok! For one, I bought a years worth of this service and stopped using after 6 months because it was NOT user friendly. As a small business owner it was more work than it ever was worth. I ended up spending so much time coaching my customers on how to use it and it just wasted so much time. Several customers complained about how confusing it was. So, I stopped using it. I figured I was out the money for the year, but oh well, won't do it again. However, the worst was yet to come. Little did I know they keep, without consent, the billing information of their customers on file. Which leaves their customers, most small business owners like me, vulnerable to hackers. They keep it on file because they hope their customers, like me, won't remember when their renewal is up and they can automatically bill them another year. They then will refuse to give a refund citing some fine print buried deep within their website, saying it must be cancelled before being charged. Once you are charged you are stuck with it and they refuse a refund, even if you don't want to use their sub par service. Could they have sent a courtesy email warning you before being charged ! Of course they could have. But do they? Absolutely not. Because they are hoping you won't notice and cancel and they will have an opportunity to steal from your small business. I would NOT recommend this Flok! Review Source KS Kathy S. Gen Manager Hospitality Used the software for: 2+ years ### "FLOK - for repeat customers & loyalty" October 3, 2019 5.0 We use FLOK to reward our loyal customers, and to send out marketing texts. Pros Ease of use, adaptable, minimal learning curve, accurate tracking, blasting messages to customers, great for multiple sites, integration with our POS. Cons Limited available reporting. Have to contact company when issues arise. Stand alone. lack good marketing material to give customers, have to explain with almost every download & install. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Flok Ease of use, adaptability, employee notifications by email and text, mobile app. Review Source BL Bruce L. Owner Restaurants Used the software for: 1-2 years ### "Fantastic company " January 9, 2017 5.0 This is an incredible way to market your business and to get your customers returning. In this day and age, everybody is expecting some sort of reward for doing business with you and this is a fantastic way to reward them. Customer service is incredible I highly recommend this business. Pros Ease of use and results. Review Source GB Gloria B. Student Creative Director Used the software for: Less than 6 months ### "The Flok staff are rude and have terrible customer service" April 24, 2018 1.0 None Cons For a software that is supposed to help inspire customer loyalty, the sales team/customer service is INCREDIBLY rude. I made an account to test out the product and see if I was going to recommend their service to a client I was making a communications plan for. Flok didn't end up having the features we needed and we found a different customer loyalty program that did. A week later, today, I received a call from rep and he said he was from Flok and because I had just heard of their service a week before it didn't jog my memory immediately. He snapped at me "You know, the customer loyalty program you're trying to use." He then wanted to know about my business or needs I had and I informed him I was making a communications plan for a client and trying to set up a loyalty program, but we found another service that better fits our needs. He then snapped "Well that's up to you" and hung up on me. Never in my life have I ever experienced customer service like this. What if Flok wasn't a good fit for this current client but I could keep them in mind for another client in the future? I will never recommend any client to use Flok. How can someone be an expert in customer loyalty if they can't even hold a respectful phone conversation? They can't. I tried to review them on Facebook and Google but they aren't registered to receive reviews on either site, which is probably for this exact reason. Seems extremely sketchy to me. Steer clear. Review Source PS Phil S. owner Used the software for: 1-2 years ### "lies lies and more lies" June 26, 2018 3.0 Pros could have worked well, but for features only to work in money. and the beacon also never worked properly Cons terrible service was promised features in £, but they never arrived, and as that was the reason for purchase was very upset / disappointed Review Source KS Kristin S. Owner Executive Office Used the software for: 1-2 years ### "They will charge you for their services even though you cancel, and claim they sent you an email" May 3, 2019 1.0 This business will keep charging you an annual fee, even if you cancel their services. Then they tell you that they sent you an email notifying you of the charge. Since their messages go to spam in my account, I never get them. I cancelled a full year ago and they still charged me for another full year! Very creepy!! Pros I looks like lots of people are getting notified about your business. Cons I got NO business from this software. It was too complicated for me to figure out how it worked. I needed to keep paying extra for everything. Review Source DA Daniel A. Owner Retail Used the software for: 1-2 years ### "Best rewards program for your $$" January 5, 2017 5.0 Both Flok and FiveStars pursued me for use of their loyalty system. I chose Flok because of their price point. Every business watches their dollar and Flok offers a low annual fee with TONS of features. They send you literature, flyers, cards, and a sensor to put in your business to detect customers. Their dashboard is easy to use and their integration with Facebook is great. Pros Price. Ease of use. Web interface. The device in store to alert customers. Ability to communicate with customers via SMS. Integration with social media. Cons Could use some work on their SMS messaging, but that's about it. Review Source KA Kadie A. Direct Sales Used the software for: 6-12 months ### "TERRIBLE. DON'T WASTE YOUR MONEY." February 8, 2018 1.0 WASTE OF MONEY! DO NOT PURCHASE. If anything goes wrong they'll steal your money. What happened to "the customer is always right"? They don't give any consideration about you and enjoy taking your money. Terrible customer service. Cons TERRIBLE CUSTOMER SERVICE AND TERRIBLE APP. This app does not work, and they don't care. No one from my loyal customers or even new customers wants to download the app. I have gained zero loyalty from this application and I've lost money. They are completely unwilling to refund any money at all because "that wouldn't be fair to the monthly subscribers who pay more." It's a complete waste. They made their buck, congrats, but if you are considering using this app: don't. Move on to something reputable. Review Source cS christy S. Senior Graphic Designer Graphic Design Used the software for: 1-2 years ### "Great product!!" January 24, 2017 5.0 We sell Flok to our merchants and sales have been soaring. This is a great software for all business. Easy to use and user friendly. I would recommend this product. Review Source KW Kristi W. Hospitality Used the software for: 6-12 months ### "Horrible Company - do not fall for their sales pitch" June 29, 2016 1.0 I signed up for "LoyaltyBlocks" who then changed their name to flok. They have almost no users in Atlanta as far as I can tell. I never met anyone who has heard of them. The app did nothing for my business and when i cancelled they said I missed my renewal date and they would not refund the annual charges. My renewal date was march, i received the bill in April and disputed it in May. They sent an email to the wrong address and tried to use this to fight my dipsute of the charges. Pros None Cons Horrible customer service. No one uses them . Review Source cL christina L. owner Used the software for: Less than 6 months ### "It doesn't work, and they keep charging your credit card even after you cancel. No billing dept!" September 7, 2017 1.0 Cons No customer service, check out the complaints at the BBB.nothing, don't buy! It doesn't work and they aren't even based in the U. S. No phone number to call except for sales, very shady! Review Source Response from Flok September 11, 2017 Hi Christina, I see you spoke with Ross about this (he is an account manager who you can call at anytime). We also have a support center, a LiveChat service and a hotline you can call - all of which are support channels should you need anything at all. We are also based in New York - and have offices internationally too. And after reviewing your case, I can see that you requested to cancel after you were billed - not before. Additionally, you never returned our beacon device. If any of this is inaccurate please don't hesitate to contact me personally at 917-746-9965, I'm here to help. KM Kristin M. Owner Used the software for: Less than 6 months ### "Customers Did Not Repond Well" June 26, 2018 3.0 Pros I liked the IDEA of the product. It wasn't helpful for my business though and I used it for less than a month. One pro I will say is that it took no time to unsubscribe from the service and all I was out was the remainder of the free trial. I don't think I was ever changed. Cons My customers had trouble finding my shop once downloading the app. There was no way to add loyalty points for online customers without printing a QR Code which I had no time for with the amount of product that I move online. I had 3 customers sign up for this and then 30 sign up for the new service I use. I believe that says a lot about the service. Review Source JM Jared M. Owner Retail Used the software for: I used a free trial ### "Rewarding Rewards App" October 17, 2018 4.0 I have yet to use Flok for my business, but have been a consumer user and may consider it in the future. I am impressed by the ease of use from the consumer end and would feel confident integrating it into my business, should I choose to do so. Pros I liked that it was a very visual interface face with photos of the location and some of the product(s). I also liked that users could upload their own photos as well. Cons It would crash occasionally, but what app doesn't? Review Source LM Laura M. Owner Medical Practice Used the software for: Less than 6 months ### "Worst app " March 6, 2019 1.0 Terrible. Wish I had not purchased a year. Pros I bought this so my own clients could invite their friends to get to know our company. The referral process is misleading and nobody has been able to use it. Cons Referral feature basically doesn’t work. There is not a clear spot to enter the referral code and the code has an ! At the end which is not part of the referral code. Customer service is terrible. Review Source RL Ren L. Food & Beverages Used the software for: Less than 6 months ### "Rip Off Artist" August 18, 2016 1.0 They sign you up do not go over details and auto renewal. And do not tell you that the free box that makes the APP work is $100 if not sent back.... Pros Nothing Cons Got zero customers form it!! Review Source Similar Products Featured