--- title: "WESS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WESS Software - reviews, pricing plans, popular comparisons to other Spa products and more." source_url: "https://www.capterra.com/p/131048/WESS/" page_type: "product" language: "en" --- # WESS Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) WESS ## What is WESS? WESS offer a Beauty Software, Spa Software and Salon Software to any beauty salon businesses located in Singapore & Asia. When we say easy, we mean it's possible for you to use it within minutes of learning, even if you are not good with computers or software to start with. From Appointment to Point-Of-Sales to Inventory, from Customer Package & Credit to Employee Schedule & Commission; WESS helps you gain insights to your business that you have never thought possible. Contact us today! ## What is WESS used for? [Salon](https://www.capterra.com/salon-software/)[Spa](https://www.capterra.com/spa-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price SGD80 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WESS?[Manage this product listing](https://www.g2.com/products/wess/claim_requests/new?auto=true) ## WESS Overview Updated September 2026 AI summary WESS is a cloud-based solution designed for small businesses in the salon and spa sector, offering tools for appointment scheduling, client and employee management, inventory tracking, payroll, and point of sale. Notable features include customizable branding, commission tracking, loyalty programs, and integrated marketing options such as email and SMS campaigns, supporting businesses that operate across multiple locations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WESS 4.7 (12) VS. [4.6 (390)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting Price SGD80 Per User, Per Year Starting Price $159 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (12) Ease Of Use 4.6 (390) Value For Money 4.7 (10) Value For Money 4.5 (333) Customer Service 4.3 (11) Customer Service 4.7 (354) ## WESS alternatives [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (346)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [AgendaPro](https://www.capterra.com/p/218709/AgendaPro/) [4.8 (158)](https://www.capterra.com/p/218709/AgendaPro/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/218709/AgendaPro/) ## FAQs about WESS Overview ### Which roles and teams benefit most from WESS? WESS is most used by founders, managers, and directors who need clear oversight of operations, team performance, and day-to-day execution. Marketing teams use it to coordinate campaigns and track results, while software and game development professionals rely on it to organize technical work, manage tasks, and keep projects moving. Answer based on 12 reviews Overview ### What company size and specific industries is WESS built for? WESS is designed for businesses with two or more existing outlets, or companies planning to expand locally and overseas, especially those with a main outlet or office in Asia. The vendor description does not name specific industries, so the product appears suited to multi-location businesses rather than a single sector. Features and Usability ### What are the key features of WESS? WESS offers appointment scheduling, online booking, booking management, and recurring appointments for service reservations. It also includes point of sale, electronic payments, barcode/ticket scanning, inventory management, employee scheduling, payroll and commissions, client databases, confirmations/reminders, SMS marketing, and real-time reporting. Getting Started and Support ### What training and onboarding options does WESS offer? WESS provides live online sessions, documentation, and videos for team training. Live online sessions support guided setup and real-time questions, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs for learning features and steps at any time. Getting Started and Support ### What customer support options does WESS offer? WESS provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Support experience details are not available here, so no user feedback can be stated about response speed, usefulness, or common issues. ## Features AI summary Based on 2,183 Spa reviews Capterra reviewers highlight these as the features salon buyers care about most when comparing software: - **Appointment Scheduling** (**65%** of reviewers rated this feature as critical) - **Calendar Management** (**56%**) - **Confirmations/Reminders** (**55%**) WESS supports **Appointment Scheduling** and **Confirmations/Reminders**, giving salon teams the tools to book services efficiently and reduce no-shows through timely client communication. However, it does not include **Calendar Management**. Instead, it offers other highly valued features, including **Online Booking** (**57%**), **Point of Sale (POS)** (**55%**), and **Client Database** (**52%**), which help businesses accept appointments from more channels, manage in-store transactions, and keep client records organized, helping salons improve daily operations and customer service. Appointment Scheduling 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Confirmations/Reminders 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Online Booking 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Point of Sale (POS) 4.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Client Database 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information For Salons and Spas 5.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Specific for use in spas and salons WESS 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Profiles: Record client information and feedback - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Salons and Spas: Specific for use in spas and salons - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 4.6 (12) 4.6 Based on 12 reviews ## Pricing Value for money 4.7 (10) Free Trial Basic SGD80.00 Per User,Per Year Value for money 4.7 (10) 4.7 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (11) 4.3 Based on 11 reviews ## User reviews Overall rating 4.7 Based on 12 reviews Filter by rating 5(8) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HT Hailie T. Marketing Exec Cosmetics ### "A Fantastic Experience with WESS, Kudos to \[sensitive content hidden\]! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2023 Pros I recently had the pleasure of engaging with WESS, a top-notch beauty salon software company, and I must say it has been a truly fantastic experience! WESS's software has added immense value to our salon operations, making managing our business a breeze. I'd like to extend my gratitude to \[sensitive content hidden\], whose exceptional support and expertise made this journey even more delightful.WESS's software is super easy to navigate, making it simple for our staff to get used to it quickly. The design is intuitive, ensuring even employees with minimal tech skills can efficiently use the software, streamlining our day-to-day salon operations. WESS offers a wide range of features tailored specifically to the beauty salon industry, from appointment scheduling to customer management, inventory tracking, and sales analytics. It saves us valuable time and effort.\[sensitive content hidden\] from WESS provided us with excellent customer support throughout the entire onboarding process and beyond. They were patient, attentive, and always available to address any queries or concerns we had. Their personalized approach truly sets WESS apart from other software providers. Highly recommended lah! Cons It would be beneficial if WESS could offer more flexible pricing options to accommodate businesses with different budgets. WESS's software is fantastic when accessed through ipad, desktops or laptops, but I would love to see more seamless integration with a mobile app. Having a mobile app would enable us to manage our salon on-the-go and stay connected, enhancing our overall efficiency Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2023 Dear Hailie, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team AN Anonymous User Software Engineer Computer Software ### "User interface is very good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2023 Pros I like the user interface, it is very much easy to use and less complicated. I can see every single in a very easy manner and its process of showing data in chart form is very pleasing. Cons Almost like all parts of the user interface but I think the icons of each section could be better I mean its needs to modify a little bit so it can look premium product to the consumer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2023 Dear User, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team KB Kendra B. Founder Cosmetics ### "Amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 9, 2022 I have seen a lot of salon websites, but none of them is like wess. I would love to have a salon website that is easy to manage and easy to use. wess is that website. i can have my online booking, appt scheduling, inventory management, invoicing, and more all in one place. ı can also use a scheduling app to set up my bookings for the day. Pros I have been using this app for quite some time now. the interface is very easy to use. ı can easily create and manage my appointments. i can send appointment reminders to clients via text message. ı can also easily see my client's available appointment slots and book an appointment. ı can also easily manage my inventory and take orders. ı can also easily keep my clients updated with the status of my services. ı can also easily pay my invoices from this app. Cons i didn't have any bad experience about wess. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 11, 2022 Dear Kendra, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team EA Erdem A. Game Programmer Computer Games ### "Very successful and determined helper in management." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 3, 2022 Pros WESS is a web-based solution for employee and business management. It is a robust and feature rich system that eliminates the need for paper-based systems and enables employees to access data and documents from anywhere, at any time. WESS is a powerful tool for your business. Cons Thanks to wess for the successful solution partnership, my experience was generally positive and I was satisfied, simple improvements can be made for the interface, but there are no serious problems. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 11, 2022 Dear Erdem, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team TK Tan K. DIRECTOR Consumer Services ### "Point of Sale (POS)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 17, 2022 Pros I like the Point of Sale (POS), it will do the settlement at night itself, anywhere also can see it your handphone or computer, everything is ok Cons Nothing must I don't like except I don't like is the system sometimes not stable Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 11, 2022 Dear Tan, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team JL Jay L. Manager Consumer Services ### "Ideal Booking and Payment for small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 5, 2022 Pros Ease of use and the comprehensive aspects that WESS covered such as POS , appointment booking and employee performance report Cons So far it’s been a great experience using it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 11, 2022 Dear Jay, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team PG Pooja G. Manager Wholesale ### "It's easy to use and very comfortable to use and accurate accounts" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 September 28, 2022 So far good experience Pros Accurate accounts easy to used. Comfortable to used Cons Comfortable yo used easy to used. I am using basic features only Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 11, 2022 Dear Pooja, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team TT Thomas T. Manager Consumer Services ### "Review on WESS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 28, 2022 CRM can save a lot of time retrieving information. Last time depend on manual records, very messy and cannot generate reports Pros Customer information can easily accesible 24/7/365 from any computer , anywhere with wifi. Can generate many reports regarding sales, products, packages for reference and decision making Cons We wish WESS can bring back telephone support. Whatsapp support take a long time typing and diificult to explain the problems. A quick 5 minutes call you can help settle this issue imediately instead of a few hours text exchange and still not solve the problem. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 11, 2022 Dear Thomas, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We take note of your comment and we will ensure to improve our support services. We always value our customer feedback & we look forward to serving you better in the future! Kind Regards, WESS Team ZL Zoe L. Director Health, Wellness and Fitness ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2022 WESS support is great and they are always readily available to help with our queries. Pros Simple to use, comes with ample reports. Cons online booking system experience could be improved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 27, 2022 Dear Zoe, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team JK June K. Founder ### "This product has been extremely helpful. It's like having a front desk person in the computer." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 October 17, 2017 Pros \- Fast Employee Commission Calculation -Easy Appointment Scheduling -Improved customer satisfaction -Saved time Cons Customer Service is a bit slower when out of office hour, but they do respond, hope can be improved in the future Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 27, 2022 Dear June, Thank you for the excellent review! We appreciate you taking the time to share your experience with us. We look forward to serving you better in the future! Kind Regards, WESS Team [View all Reviews](https://www.capterra.com/p/131048/WESS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.